ZoomInfo

Affected: Chorus

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-25 21:04 UTC

   We are currently aware of an issue causing some delays updating call recording status and other data elements in the Chorus UI. Calls are recording, but statuses may continue to show as Live after they have ended. Our engineering team is currently investigating.

2. monitoring 2026-09-25 22:15 UTC

   A fix has been implemented the data has started to reindex. This may take some time to fully reindex, but we are closely monitoring the results.

3. resolved 2026-09-26 00:02 UTC

   The issue impacting Chorus Platform Data display is now resolved. The reindexing is still in progress so there may still be some instances of delayed updates to call status and other elements while this finishes up. *Update Sep 28, 2026* - While this incident has been mitigated,...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: GTM Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-24 16:17 UTC

   Our Engineering team is aware of and investigating an issue impacting Audiences. During this time, audiences may experience latency when loading, or may not load at all. Users may see errors when trying to access Audiences. Our Engineering teams are actively working to resolve...

2. monitoring 2026-09-24 16:45 UTC

   Our Engineering team has implemented a fix for this issue and audiences should now be working as expected. Our team is continuing to monitor this fix to ensure the platform is fully operational. Thank you for your patience while our teams worked to resolve this issue.

3. resolved 2026-09-25 00:14 UTC

   The issue impacting audiences has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-16 16:47 UTC

   We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as...

2. resolved 2026-09-16 18:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: GTM Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-04 19:15 UTC

   We are currently investigating an issue impacting GTM Studio Audiences. Our engineering team is actively working on this and we will provide an update shortly.

2. investigating 2026-09-04 20:16 UTC

   Our Engineering team is continuing to investigate the issue impacting GTM Studio Audiences. We will post additional updates here as we have them.

3. monitoring 2026-09-04 20:34 UTC

   We have identified the issue impacting GTM Studio Audiences and have implemented a fix. Our team is currently closely monitoring the results and at this time, GTM Studio Audience services should be restored.

4. resolved 2026-09-04 20:48 UTC

   This incident impacting GTM Studio Audiences is now resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-09-02 17:13 UTC

   During the time frame of 10:45am to 12:40pm ET a subset of calls may not have been recorded. Our Engineering has resolved this, and calls after 12:40pm ET will be recorded as expected. In addition, you may see delays in call processing through the end of the day. If your meeting...

2. resolved 2026-09-02 20:55 UTC

   This incident has been resolved, however you may see delays in call processing through the end of the day.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-04 19:29 UTC

   We are aware of and currently investigating an issue causing processing issues on large list processing including CSV Exports, ListMatch, Audience creation. During this time you may see processing delays/failures when processing large lists/exports within the ZoomInfo Platforms....

2. identified 2026-08-04 19:41 UTC

   We've identified this List processing issue is due to an issue one of our third party vendors is experiencing. We are both working with our vendor for updates and investigating mitigation strategies on our end where possible. We expect Jobs that experience issues will be queued...

3. identified 2026-08-04 20:59 UTC

   We are continuing to work with our vendor while still exploring mitigation strategies on our end. We will continue to post updates as we have them. We appreciate your patience and understanding as we explore solutions and work with our vendor.

4. monitoring 2026-08-04 23:06 UTC

   We have implemented mitigation steps on our end and are currently monitoring the results. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

5. resolved 2026-08-04 23:19 UTC

   This issue has been resolved. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-28 11:43 UTC

   Chorus is currently experiencing significant latency, which may prevent users from accessing or navigating the platform. Note: Call joining and recording functionality remains operational. Our Engineering team is actively investigating the issue and working to restore normal...

2. investigating 2026-07-28 12:06 UTC

   The issue impacting Chorus platform performance has been resolved. Our Engineering team has restored normal platform performance, and Chorus is now operating as expected.

3. resolved 2026-07-28 12:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-24 08:14 UTC

   We are aware of and investigating an issue affecting Intent Search in the ZoomInfo platform. Customers may experience errors or unresponsiveness when performing searches that rely on Intent data. Our Engineering teams are diligently investigating the issue and working to restore...

2. monitoring 2026-07-24 08:19 UTC

   A fix has been implemented, and we are monitoring the results.

3. resolved 2026-07-24 08:27 UTC

   The issue affecting Intent Search has been resolved. Our Engineering team has implemented a fix, and the platform is now operating as expected.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-07-20 11:00 UTC

   During the time frame of July 20th 7am ET to July 21st 10am ET a subset of recorded calls may not have captured the video component. Our Engineering team released a fix for this, and calls after 10am ET on July 21st will capture video as expected.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-10 17:02 UTC

   We are currently experiencing issues with a third-party vendor that is impacting all Chorus services. During this time, we recommend that clients utilize native Zoom Recording if available. We are actively monitoring the situation with this vendor, as well as investigation...

2. monitoring 2026-07-10 18:01 UTC

   Chorus Services have been restored and our Engineering team will continue to monitor results. Our Engineering team will manually reprocess any calls that were stuck processing due to the third-party vendor outage.

3. resolved 2026-07-10 18:26 UTC

   The incident impacting Chorus services has been resolved. Our engineering team will continue reprocessing any calls stuck in processing.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Marketing

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-10 10:20 UTC

   We are currently experiencing issues with backend processing of audiences. The team is working diligently to overcome the issue.

2. monitoring 2026-07-10 11:18 UTC

   Our Engineering team has resolved the issue affecting backend processing of audiences. The service has been restored, and audience processing has resumed. Our team will continue to monitor the service while the remaining processing backlog clears.

3. resolved 2026-07-10 12:20 UTC

   All services are now operating normally, and audience processing has returned to normal operation.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Ringlead

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-07-10 05:15 UTC

   We are aware of and investigating issues affecting the RingLead platform. Customers may experience intermittent service disruptions, including timeouts, degraded performance, or difficulty accessing RingLead features. Our Engineering team is actively investigating the issue and...

2. monitoring 2026-07-10 06:40 UTC

   Our Engineering team has identified and resolved the issue affecting the RingLead platform. We are continuing to monitor the platform closely to ensure services remain stable. Users should now be able to access and use RingLead as expected.

3. resolved 2026-07-10 06:45 UTC

   Our Engineering team has resolved the issue affecting the RingLead platform. Services have been restored, and users should now be able to access and use RingLead as expected.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: NeverBounce

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-09 20:46 UTC

   Our Engineering team is currently aware of and investigating an issue impacting email verification on both the Neverbounce API and the standalone platform. During this time, users may experience latency or a higher rate of unknowns or invalids when verifying emails. Thank you...

2. monitoring 2026-07-09 21:40 UTC

   Our engineering team has implemented a fix and is currently monitoring the results. We are also working to reprocess any pending jobs that may have been impacted by the latency.

3. resolved 2026-07-09 23:11 UTC

   The issue causing increased latency for email verification has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Ringlead

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-01 11:21 UTC

   We are aware of and investigating issues affecting the RingLead platform. Customers may experience intermittent service disruptions, including timeouts, degraded performance, or difficulty accessing RingLead features. Our Engineering team is actively investigating the issue and...

2. monitoring 2026-07-01 12:07 UTC

   Our Engineering team has identified and resolved the issue affecting the RingLead platform. We are continuing to monitor the platform closely to ensure services remain stable. Users should now be able to access and use RingLead as expected.

3. resolved 2026-07-01 15:19 UTC

   Our Engineering team has resolved the issue affecting the RingLead platform. Services have been restored, and users should now be able to access and use RingLead as expected.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-06-22 09:20 UTC

   We have identified an issue impacting certain Search and Intent-related services. As part of our mitigation efforts, some scheduled workflows, CSV exports, and background processing jobs have been temporarily delayed. Our Engineering team has identified the root cause and is...

2. resolved 2026-06-22 10:08 UTC

   The issue impacting Enrich, Intent, CSV exports, and workflow processing has been resolved. Users should now be able to run enrichments, list uploads, CSV exports, and workflows as expected. Our Engineering team has fixed the issue.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-18 09:00 UTC

   We are aware of and currently investigating an issue impacting users' ability to log in to Chorus. Users may see the Chorus page stuck on the loading screen or may be unable to access the Chorus platform. Our engineering teams are actively investigating and working to restore...

2. resolved 2026-06-18 09:50 UTC

   The issue impacting Chorus login and platform access has been resolved. Users should now be able to successfully access Chorus and utilize platform functionality as expected. Our engineering teams have implemented a fix and confirmed service restoration.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-17 19:36 UTC

   We are aware of issues impacting Chorus login, call recording, and email/calendar sync. During this time, calls may not be recorded and newly scheduled calls may not sync from your calendar. Additionally, users may see an error when attempting to login to the Chorus platform....

2. monitoring 2026-06-17 19:59 UTC

   Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login, call recording, and email/calendar sync functionality should be fully restored. If your meeting was recorded through your video conference provider’s cloud recording, you can...

3. resolved 2026-06-17 20:09 UTC

   The Chorus issues have been resolved. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here:...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: NeverBounce

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-02 16:20 UTC

   Our Engineering team is currently aware of and investigating an issue impacting jobs from processing as expected on both Neverbounce API and the standalone platform. During this time, users may have issues uploading lists, and lists may take longer to process than expected. Our...

2. monitoring 2026-06-02 17:54 UTC

   Our Engineering team has identified the issue and implemented a fix. Any new jobs should now process as expected on both the Neverbounce platform and Neverbounce API. Any jobs that did not process as expected during this incident should begin to process over the next couple of...

3. resolved 2026-06-02 20:58 UTC

   Our Engineering team has confirmed that all previously submitted jobs have processed successfully on Neverbounce API and the Neverbounce platform. Jobs, such as list uploads and verification, should process as expected moving forward.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-01 15:11 UTC

   We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to endlessly load and eventually fail with an error for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. monitoring 2026-06-01 15:56 UTC

   Our Engineering team implemented a fix for this issue and the Chrome Extension should now be functioning as expected. Users may need to perform a hard refresh of their browser for the extension to load, CMD+Shift+R for Macs and Ctrl+Shift+R for PCs. We are continuing to monitor...

3. resolved 2026-06-01 16:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-28 14:21 UTC

   We are aware some calls recorded Monday April, 27th are not displaying the video after the call has processed. Our Engineering team is working to resolve this so videos appear for all impacted calls currently not displaying the video. In the meantime, audio and transcripts...

2. monitoring 2026-04-28 20:12 UTC

   Engineering has released a fix for the impacted calls and video should now be fully restored for calls on Monday April, 27th. We will also be reprocessing impacted calls to ensure the transcript, speaker separation, and meeting summaries are available.

3. resolved 2026-04-29 03:48 UTC

   This incident has been resolved and all calls have been re-processed.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: GTM Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-21 14:46 UTC

   We are aware of and investigating an issue that may cause latency or errors when creating and enriching an Audience. In addition you may see an error or freezing when attempting to open Audiences. Please know our engineering teams are working hard to resolve these issues and get...

2. investigating 2026-04-21 17:59 UTC

   We are continuing to investigate the issue impacting Audiences within GTM Studio, users may be experiencing latency when creating or enriching Audiences. Our Engineering teams are actively working to identify the root cause and resolve this issue as quickly as possible. We will...

3. monitoring 2026-04-21 19:14 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-21 19:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: GTM Studio

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-20 15:19 UTC

   We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio. Our Engineering teams are actively investigating the issue.

2. investigating 2026-04-20 15:20 UTC

   We are continuing to investigate this issue.

3. investigating 2026-04-20 15:23 UTC

   We are aware of an issue impacting users' ability to run enrichment, refresh, and initial ingestion for audiences in GTM Studio. The issue appears related to a third party vendor and our Engineering teams are actively investigating and escalating the issue.

4. monitoring 2026-04-20 18:40 UTC

   Our third-party vendor has implemented a fix, and the issue with running enrichment, refresh, and initial ingestion for audiences in GTM Studio should now be resolved. We will continue to monitor results and updates with our third-party vendor to ensure no additional issues are...

5. resolved 2026-04-20 19:27 UTC

   Our third-party vendor has implemented a fix and services are fully restored.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-13 19:14 UTC

   We are aware of and investigating an issue causing the ZoomInfo Chrome Extension to appear blank for some users. Please know our Engineering teams are working hard to resolve these issues and get everything up and running as soon as possible.

2. identified 2026-04-14 20:25 UTC

   We have identified that a recent Chrome update is causing the ZoomInfo extension to appear blank for some users. We are actively monitoring the status of a fix with Chromium and will provide updates as we receive them.

3. resolved 2026-04-16 15:02 UTC

   Chrome has released a fix in their latest available version of 147.0.7727.101, which resolves the ZoomInfo Chrome extension appearing blank for users. All users will need to update their Chrome to version 147.0.7727.101 or later in order for the ZoomInfo Chrome extension issue...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-08 14:48 UTC

   We are aware of issues impacting call recording for customers using Zoom streaming. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as...

2. monitoring 2026-04-08 17:26 UTC

   We have confirmed all Zoom streaming calls are being recorded via the notetaker bot. For customers using Zoom streaming, you will continue to see the notetaker bot joining calls until streaming is fully restored.

3. resolved 2026-04-08 19:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-31 09:07 UTC

   We are aware of an issue currently affecting the ZoomInfo platform, where the home page on the Sales platform appears blank, and signals may not display correctly on the company profile page. Our Engineering teams are working hard to resolve these issues and get everything up...

2. monitoring 2026-03-31 09:40 UTC

   Our Engineering Team has released a fix for the Home Page & Signals Display Impact issue. We are actively monitoring to ensure this fix has resolved the issue.

3. resolved 2026-03-31 09:48 UTC

   Our Engineering Team has implemented a fix. Users should now be able to access the home page and view signals as expected. Thank you for your patience while we worked to resolve this.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-26 15:24 UTC

   We are aware of issues impacting customers ability to access the Chorus platform. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At...

2. monitoring 2026-03-26 15:59 UTC

   Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus login and call recording functionality should be fully restored. If your meeting during this incident was recorded through your video conference provider’s cloud recording, you can manually...

3. resolved 2026-03-26 16:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-11 09:28 UTC

   Investigating - We are aware of and currently investigating issues impacting Chorus functionality within the ZoomInfo platform. Some users may experience disruptions with the following features: • CoPilot functionality • Email synchronization • Call recordings are still being...

2. monitoring 2026-03-11 10:05 UTC

   A fix has been implemented and call processing and email sync has been fully restored. All systems are operational. Additionally, we are monitoring the results and potential data loss, closely.

3. resolved 2026-03-11 12:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-04 16:13 UTC

   We are aware of and investigating an issue that may cause latency or errors when accessing contact data on ZoomInfo platforms. During this time, contact data may not load as expected in multiple areas of the platform. Users will not be able to export contact data during this...

2. monitoring 2026-03-04 16:40 UTC

   Engineering has implemented a fix and contact data should now populate as expected on ZoomInfo products. We are continuing to monitor this fix to ensure the platform is operating as expected.

3. resolved 2026-03-04 16:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales, Talent, Marketing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-27 13:54 UTC

   We are aware of an issue causing exports to not work as expected. During this time, users may experience errors or latency when attempting to export a company or contact from any platform.

2. monitoring 2026-02-27 14:41 UTC

   Our Engineering team implemented a fix for this issue and exports for both companies and contacts should now be functioning as expected. We are continuing to monitor to ensure the issue is fully resolved.

3. resolved 2026-02-27 15:25 UTC

   Exports for contacts and companies are now functioning as expected.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-25 22:09 UTC

   Marketo is currently experiencing an issue impacting multiple services which may have an impact on ZoomInfo Marketo Integrations, including delayed processing or error messages. We are actively monitoring the status and will provide updates as we receive them.

2. resolved 2026-02-26 16:04 UTC

   Adobe has resolved the issue on their side and all of their services are now restored.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales, Enrich, Ringlead

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-10 19:02 UTC

   We are currently investigating an issue that is causing search latency for some users, and errors when exporting records from the ZoomInfo Platform. Our engineering teams are actively investigating and we will continue to post updates here as we have them.

2. monitoring 2026-02-10 19:44 UTC

   A fix has been implemented and our engineering team is monitoring the results. Any queued Exports should resume on their own but may take longer than usual to process.

3. resolved 2026-02-10 20:07 UTC

   The implemented fix has resolved the issue. As a reminder any queued or run exports that occurred during this window may take longer than usual to process but should complete on their own without any additional steps needed.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales, Talent

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-02-05 17:12 UTC

   We are aware of an issue causing latency when utilizing Advanced Search on ZoomInfo apps. Engineering has identified the issue and is working on a resolution.

2. monitoring 2026-02-05 17:20 UTC

   Engineering has implemented a fix for the issue, and users should now be able to search as expected. We will continue to monitor to ensure that issue is fully resolved.

3. resolved 2026-02-05 17:58 UTC

   The fix that was implemented has resolved the issue and search should now be working as expectedly.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: NeverBounce

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-05 16:48 UTC

   We are aware of an issue that is causing issues with bulk processing working as expected on both the Neverbounce platform and Neverbounce API. During this time, users may receive errors or may not be able to see list uploads as expected.

2. monitoring 2026-02-05 17:42 UTC

   Engineering has implemented a fix and bulk processing jobs should now be working as expected on both the Neverbounce app and the Neverbounce API. We will continue to monitor to ensure the issue is fully resolved.

3. monitoring 2026-02-05 17:59 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-02-05 18:01 UTC

   The fix that was implemented has resolved the issue and jobs should now be processing as expected on the Neverbounce app and through the Neverbounce API. Additionally, any jobs uploaded during this incident should now be visible.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: ZoomInfo Enterprise API, Sales, Enrich, Talent, Ringlead, Marketing, Engage, Chorus, ZoomInfo Chat, NeverBounce, Comparably, Datanyze

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-01-22 21:24 UTC

   Microsoft is currently experiencing issues which is causing delays in some emails being delivered to and from our ZoomInfo teams for customers using Microsoft as their email provider. For urgent Support issues, please use our chat or phone options to reach our Support team. In...

2. resolved 2026-01-23 15:38 UTC

   Microsoft has resolved the issue that was causing delays in some emails being delivered to and from our ZoomInfo teams for customers using Microsoft as their email provider. This incident has been fully resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales, Talent, Marketing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-14 15:32 UTC

   We are aware of and investigating issues with Advanced Search in the ZoomInfo platform, including latency when running Company searches or loading Company profiles. Our Engineering teams are working hard to resolve these issues and get everything up and running as soon as...

2. monitoring 2026-01-14 15:49 UTC

   A fix has been implemented, and latency within Advanced Search and Company profiles should now be resolved. We are monitoring the results closely.

3. resolved 2026-01-14 16:30 UTC

   The Incident impacting company search latency has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-08 14:12 UTC

   We are aware of issues impacting Chorus call recording. During this time, calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. Additionally, during the time...

2. monitoring 2025-12-08 14:35 UTC

   Our Engineering team has implemented a fix and is now monitoring it. At this time, Chorus call recording functionality should be fully restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into...

3. resolved 2025-12-08 17:42 UTC

   The call recording issues have been resolved. As a reminder, if your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here:...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales, Ringlead, Comparably

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. monitoring 2025-12-05 09:35 UTC

   The fix released by the third party vendor is working as expected. Neverbounce, Comparably, and Ringlead are now working consistently. Our third party vendor will continue to monitor recovery efforts. During the outage, Ringlead web submissions were also not functioning as...

2. resolved 2025-12-05 09:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Ringlead, NeverBounce, Comparably

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-11-18 12:46 UTC

   Due to a third-party vendor outage, users may experience intermittent access issues with the Neverbounce and Ringlead apps.

2. identified 2025-11-18 13:37 UTC

   We are continuing to experience intermittent access issues with Neverbounce and Ringlead apps due a third party vendor outage. The third party vendor is actively working to recover their services. We will continue to share updates as we have them.

3. identified 2025-11-18 13:42 UTC

   We are continuing to experience intermittent access issues with Neverbounce, Ringlead, and Comparably due a third party vendor outage. The third party vendor is actively working to recover their services. We will continue to share updates as we have them.

4. monitoring 2025-11-18 14:47 UTC

   Our third party vendor has released a fix and Ringlead, Neverbounce, and Comparably are now working as expected. We will continue to monitor the situation to ensure there are no further intermittent interruptions.

5. resolved 2025-11-18 16:07 UTC

   The fix released by the third party vendor is working as expected. Neverbounce, Comparably, and Ringlead are now working consistently. Our third party vendor will continue to monitor recovery efforts. During the outage, Ringlead web submissions were also not functioning as...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-10-20 15:06 UTC

   Due to a third party outage, users may experience intermittent issues during this time, such as delays with 2FA SMS delivery and intermittent issues with exporting data.

2. identified 2025-10-20 16:13 UTC

   Our third party vendor is working toward recovery, however, users may still continue to experience intermittent issues during this time, such as delays with 2FA SMS delivery and intermittent issues with exporting data. Additionally, users attempting to contact ZoomInfo Customer...

3. identified 2025-10-20 17:01 UTC

   Our third party vendor is continuing to experience downtime. Users may still continue to experience intermittent issues across ZoomInfo products during this time. Additionally, users attempting to contact ZoomInfo Customer Support will be temporarily unable to chat with a live...

4. monitoring 2025-10-20 20:20 UTC

   Our third party vendor is experiencing recovery of their services and performance of ZoomInfo Products is improving. During this time, users may continue to see intermittent issues and latency. We are continuing to monitor the situation actively. Users are now able to connect...

5. identified 2025-10-20 20:58 UTC

   Our third party vendor is experiencing recovery of their services, however, some users may still experience intermittent issues with ZoomInfo Products. During this time, users may continue to see intermittent issues and latency. We are continuing to monitor the situation...

6. identified 2025-10-20 23:59 UTC

   We are continuing to monitor updates from our third-party vendor as they continue with the recovery of their services. Some users may still experience intermittent issues or latency with ZoomInfo Products at this time.

7. monitoring 2025-10-21 04:27 UTC

   We are seeing improvements from our third-party vendor and will continue to monitor the results on our end. For Chorus users, you may need to reconnect your Zoom Integration, as we have received reports that these connections may have been interrupted for some users due to the...

8. resolved 2025-10-21 20:08 UTC

   Our Third-Party vendor has confirmed recovery of all services, improving the intermittent latency that may have been faced on ZoomInfo Products. As a reminder for Chorus users, you may need to reconnect your Zoom Integration. We have received reports that these connections may...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: ZoomInfo Enterprise API, Sales, Enrich, Talent, Ringlead, Marketing, Engage, Chorus, ZoomInfo Chat, NeverBounce, Comparably, Datanyze

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2025-10-20 08:38 UTC

   Due to a third-party outage, ZoomInfo users may experience difficulty receiving 2FA codes. Our Engineers are actively monitoring and investigating.

2. monitoring 2025-10-20 10:03 UTC

   Any impacted services should be restored now. Engineers will continue to monitor closely.

3. resolved 2025-10-20 10:04 UTC

   This issue has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2025-10-14 13:30 UTC

   Engineering identified an issue temporarily impacting users ability to access the Chorus website between 9:30AM and 10:15AM ET. During this time, some calls may not have recorded as expected. The issue is now resolved and calls should now record as expected.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-13 17:48 UTC

   We are currently investigating an issue impacting the Chorus Post-Call Download and Native Zoom Integrations. During this time, Chorus will default to the Chorus Notetaker App where possible. Our Engineering team is actively investigating this issue and is working to resolve it...

2. resolved 2025-10-13 19:04 UTC

   Our engineering has resolved the issue. Functionality for Post-Call Download and Native Zoom Integration is now restored.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-30 16:45 UTC

   We are aware of intermittent issues impacting Chorus call recording. During this time, some calls may not be recorded or may experience delays with processing. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible.

2. monitoring 2025-09-30 17:04 UTC

   Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the...

3. investigating 2025-09-30 17:49 UTC

   We are continuing to investigate the intermittent issues with Chorus Call Recording, as we have seen some continued failures. Our engineering team will continue to work to resolve this issue as soon as possible.

4. monitoring 2025-09-30 22:03 UTC

   Our Engineering team has implemented and is monitoring a fix. At this time, the Chorus call recording functionality should now be restored. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the...

5. resolved 2025-09-30 23:15 UTC

   The intermittent call recording issues have now been resolved. As a reminder, if you have a meeting that Chorus didn't record and your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Chorus

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-10 16:36 UTC

   We are aware of intermittent issues impacting Chorus call recording. During this time, some calls may not be recorded or experience delays with processing. If your call was recorded via cloud recording, you can manually upload your meeting into Chorus using the steps in this...

2. resolved 2025-09-10 18:59 UTC

   A fix has been implemented for the Chorus issues impacting call processing and recording. If your call was recorded via cloud recording during this time, you can manually upload your meeting into Chorus using the steps in this article:...

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Sales

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-25 14:55 UTC

   We are aware of and currently investigating an issue that is causing intermittent latency and potentially timeouts when filtering or searching for Engagements in ZoomInfo. Our engineering team is working to resolve the issues as soon as possible, and we will continue to post...

2. resolved 2025-08-25 15:37 UTC

   The latency when filtering and searching engagements within ZoomInfo has now been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Affected: Marketing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-08-18 23:23 UTC

   We are aware of and investigating an issue that is causing some pages on the ZoomInfo Marketing Platform not to load. These pages include: Audiences, Campaigns, and the Home Dashboard. Our engineering team is working to resolve the issues as soon as possible, and we will...

2. monitoring 2025-08-18 23:32 UTC

   A fix has been implemented, and our engineering team is monitoring the results. ZoomInfo Marketing pages should all be functioning correctly at this time.

3. resolved 2025-08-18 23:44 UTC

   The page load issue for ZoomInfo Marketing has been resolved

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-06 15:20 UTC

   We are currently experiencing an issue with a third party vendor that is preventing access to the ZoomInfo University. We are actively monitoring the situation with this vendor, and will provide updates as we receive them.

2. identified 2025-08-06 15:37 UTC

   Our third party vendor has identified the issue that is preventing access to the ZoomInfo University, and is working towards a fix. We are closely monitoring the status of this issue with the vendor and will share updates as we receive them.

3. monitoring 2025-08-06 17:18 UTC

   Our third party vendor has implemented a fix and the ZoomInfo University is now accessible. We will continue to monitor with our vendor to ensure no additional issues are identified.

4. resolved 2025-08-06 18:30 UTC

   The fix released by our third party vendor has resolved the issue and no additional problems have been identified. Thank you for your patience while we worked through this issue with our vendor.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-07-25 15:36 UTC

   We are currently aware of and investigating an issue with a third-party vendor impacting some users' ability to access our platform consistently from Pakistan. Our engineering team is working on solutions, and we will post updates as they become available.

2. resolved 2025-07-31 17:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-07-18 15:56 UTC

   We are aware of and investigating an issue caused by a third-party vendor where some users are experiencing errors when logging into the ZoomInfo platform, particularly when using Single Sign-On (SSO). Please know our engineering teams are working hard to resolve these issues...

2. investigating 2025-07-18 15:56 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-07-18 16:12 UTC

   Our services with the third-party vendor have been restored, and the intermittent login issues should now be resolved. We are closely monitoring recovery on our side and will share any additional updates.

4. resolved 2025-07-18 16:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-26 18:16 UTC

   We are currently experiencing issues with a third party vendor that is causing delays in some emails being delivered to our Support teams. For urgent issues, please use our chat or phone options to reach our Support team. We are actively monitoring the situation and will provide...

2. monitoring 2025-06-27 14:02 UTC

   Our third party vendor has released a fix for the issue and is now seeing their services recover. Emails sent to our Support teams should now be delivering as expected moving forward. Previously sent emails will continue to populate retroactively. Response times may still be...

3. resolved 2025-06-30 12:27 UTC

   The fix released by our third party vendor has resolved the issue and our Support team is receiving and responding to emails as expected with standard response times. Thank you for your patience while we worked through this issue.

Excerpts are shortened. Read the full incident on ZoomInfo's status page.