Zoom

Affected: Zoom Learning Center

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-21 14:43 UTC

   We are currently investigating a service degradation affecting Zoom Learning Webpage. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve...

2. identified 2026-10-21 14:53 UTC

   We have identified an issue with our external vendor where users are experiencing issues with Zoom Learning Webpage. We are actively working with our vendor partner to resolve this issue. We will share updates as soon as they become available.

3. monitoring 2026-10-21 15:08 UTC

   A service degradation affecting Zoom Learning Webpage has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-10-21 16:25 UTC

   This incident has been resolved and the affected service has been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Canvas

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-19 23:27 UTC

   We have successfully identified the root cause affecting a subset of users with meeting summary email delivery when they have selected via email only. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you...

2. identified 2026-10-19 23:30 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2026-10-20 00:52 UTC

   The service degradation affecting a subset of users with meeting summary email delivery when they have selected via email only has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-10-20 01:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-19 13:32 UTC

   We are currently investigating a service degradation affecting Zoom Website in UK region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to...

2. monitoring 2026-10-19 13:44 UTC

   The service degradation affecting Zoom Website in UK region has been successfully resolved. Our team will continue to monitor the situation closely and will keep you informed of any further updates.

3. resolved 2026-10-19 23:31 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: SMS/MMS (Inbound/Outbound)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-19 00:14 UTC

   Between 22:24 UTC - 23:34 UTC on October 18, 2026, a subset of Zoom Phone SMS users experienced inbound delays and outbound failures. The issue has resolved.

2. resolved 2026-10-19 00:31 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom AI, Zoom AIC

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-17 06:10 UTC

   We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate...

2. identified 2026-10-17 06:13 UTC

   We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion. Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your...

3. monitoring 2026-10-17 06:16 UTC

   A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-10-17 06:56 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom AI

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-10-14 17:03 UTC

   On 10/14/2026, Between 12:10 UTC to 12:34 UTC, users may have experienced issues with Zoom AI Companion in US region. This incident has been resolved and the affected services have been restored.

2. resolved 2026-10-14 17:19 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: ZoomMate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-14 09:39 UTC

   On 10/14/2026, Between 05:35 UTC to 06:16 UTC, the users may have experienced issue with creating sandbox in ZoomMate. This incident has been resolved and the affected services have been restored.

2. resolved 2026-10-14 09:44 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Clips

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-14 00:20 UTC

   We are currently investigating a service degradation with Zoom Clips affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work...

2. identified 2026-10-14 02:03 UTC

   We have successfully identified the root cause of service degradation with Zoom Clips affecting a subset of users. This incident impacts only the users on Windows 11 after the latest version of Edge WebView2 was updated. Our team is actively working on a resolution and we will...

3. identified 2026-10-14 03:48 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. identified 2026-10-14 08:04 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

5. identified 2026-10-14 12:04 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

6. identified 2026-10-14 16:04 UTC

   Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

7. monitoring 2026-10-14 19:24 UTC

   The service degradation with Zoom Clips affecting a subset of users has been successfully resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363 Our team will continue to monitor the...

8. resolved 2026-10-14 19:58 UTC

   This incident has been resolved. Please see the following KB article for details on the workaround. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Meetings, Zoom Webinars

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-13 09:32 UTC

   On 10/13/2026, Between 04:23 UTC to 09:14 UTC, Subset of users may have experienced issues with Zoom Meeting API in US region. This incident has been resolved and the affected services have been restored.

2. resolved 2026-10-13 16:22 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom AI

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-12 11:09 UTC

   On 10/12/2026, Between 09:11 UTC to 09:51 UTC, Users may have experienced issues with Zoom AI Companion in US region. This incident has been resolved and the affected services have been restored.

2. resolved 2026-10-12 11:20 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Scheduler

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-11 22:29 UTC

   We are currently investigating a service degradation with Zoom Scheduler affecting a subset of users. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we...

2. identified 2026-10-12 00:09 UTC

   We have successfully identified the root cause affecting Zoom Scheduler for a subset of users. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-10-12 00:13 UTC

   The service degradation with Zoom Scheduler has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-10-12 00:42 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: File Transfers: File, Video, Pictures, Voice

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-10-10 08:54 UTC

   On 10/10/2026, Between 06:12 UTC to 07:39 UTC, Users may have experienced issues with file upload and download functionality in Zoom chat This incident has been resolved and the affected services have been restored.

2. resolved 2026-10-10 09:10 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: PCI Integration, PCI Integration

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-09 14:17 UTC

   On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of...

2. resolved 2026-10-09 14:29 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Contact Center

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-10-07 03:30 UTC

   On 10/07/2026, Between 2:32 UTC to 2:44 UTC, A subset of users may have experienced issues with inbound and outbound calls for Zoom Contact Center. This incident has been resolved and the affected services have been restored.

2. resolved 2026-10-07 03:42 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Calendar

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-07 02:41 UTC

   We are currently investigating a service degradation where new users may be experiencing issues with calendar provisioning. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate...

2. identified 2026-10-07 03:09 UTC

   We have identified the service degradation where new users may be experiencing issues with calendar provisioning. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-10-07 03:46 UTC

   The service degradation affecting calendar provisioning for new users has been successfully resolved. Our team will continue to monitor the situation closely and will keep you informed of any further updates.

4. resolved 2026-10-07 03:58 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Slides

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-07 02:08 UTC

   We are currently investigating a service degradation affecting a subset of users who are experiencing difficulties with Zoom Slides Generation in US Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information...

2. identified 2026-10-07 04:13 UTC

   We have identified the issue affecting a subset of users who are experiencing difficulties with Zoom Slides Generation in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-10-07 04:31 UTC

   The issue affecting a subset of users experiencing difficulties with Zoom Slides Generation in the US region has been successfully resolved. Our team will continue to monitor the situation closely and will keep you informed of any further developments.

4. resolved 2026-10-07 04:47 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: ZoomMate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-05 21:57 UTC

   We are currently investigating a service degradation with ZoomMate services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

2. identified 2026-10-05 22:02 UTC

   We have successfully identified the root cause affecting ZoomMate services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-10-05 22:04 UTC

   The service degradation with ZoomMate has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-10-05 22:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Workspace Reservation, Zoom Visitor Management, Zoom Rooms, Workspace Reservation Dashboard & Reporting

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-04 23:19 UTC

   We are currently investigating a service degradation affecting Zoom Rooms Management and Workspaces Management in SA01 region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We...

2. identified 2026-10-04 23:50 UTC

   We have identified the service degradation with Zoom Rooms Management and Workspaces Management. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-10-05 00:00 UTC

   The issue affecting Zoom Rooms Management and Workspaces Management has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-10-05 00:41 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Calling (Inbound/Outbound), Voice (Inbound/Outbound)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-04 08:05 UTC

   On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region. This incident has been resolved and the affected services have been restored.

2. resolved 2026-10-04 08:20 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Developer Documentation Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-03 16:49 UTC

   We are currently investigating a service degradation affecting users ability to access documentation from Developer Documentation Website. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available....

2. identified 2026-10-03 17:15 UTC

   We have successfully identified the root cause affecting users ability to access documentation from the Developer Documentation Website. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your...

3. monitoring 2026-10-03 18:18 UTC

   The service degradation with Developer Documentation Website has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-10-03 18:43 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar, Zoom Contact Center, Voice Agent, Voice (Inbound/Outbound), Mail, Voice Agent, Zoom Events, Recording, Zoom Webinars Plus and Events

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-01 16:08 UTC

   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been...

2. monitoring 2026-10-01 16:49 UTC

   On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been...

3. resolved 2026-10-01 17:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Integrations/Calendar/Plug-In/Add-In

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-01 11:52 UTC

   We are currently investigating a service degradation affecting users ability to add Zoom app in 3P Calendar Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your...

2. identified 2026-10-01 12:38 UTC

   We have successfully identified the root cause affecting users ability to add Zoom app in 3P Calendar Services. Our team is actively working on a resolution with our partner, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. identified 2026-10-01 15:07 UTC

   Our team continue to work on a resolution with our partner, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. monitoring 2026-10-01 16:05 UTC

   The issue preventing users ability to add Zoom app in Google Calendar Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

5. resolved 2026-10-01 16:21 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Phone, Calling (Inbound/Outbound)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-30 01:07 UTC

   On 09/29/2026 - 09/30/2026, Between 21:08 UTC to 00:44 UTC, A subset of users may have experienced issues with Zoom Phone in the EU01 cluster. This incident has been resolved and the affected services have been restored.

2. resolved 2026-09-30 01:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Clips, Zoom Canvas, My Notes, Zoom Sheets

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-28 22:15 UTC

   We are currently investigating a service degradation with Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We...

2. monitoring 2026-09-28 23:23 UTC

   The service degradation affecting Zoom Canvas, My Notes, Sheets, In App Purchases, Billing Hub, and Clips has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. resolved 2026-09-28 23:35 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Devices (Softphones/Deskphones)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-25 17:45 UTC

   We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your...

2. investigating 2026-09-25 19:11 UTC

   We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

3. identified 2026-09-25 20:20 UTC

   The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified. We will keep you informed with timely updates as progress is made.

4. identified 2026-09-25 22:31 UTC

   Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

5. identified 2026-09-26 01:31 UTC

   Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

6. identified 2026-09-26 05:32 UTC

   Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

7. identified 2026-09-26 13:51 UTC

   Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

8. identified 2026-09-26 20:01 UTC

   We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

9. identified 2026-09-27 04:01 UTC

   We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

10. identified 2026-09-27 10:44 UTC

    A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain...

11. identified 2026-09-28 01:19 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

12. identified 2026-09-29 01:22 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

13. identified 2026-09-30 01:30 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

14. identified 2026-10-01 01:33 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

15. identified 2026-10-02 01:31 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

16. identified 2026-10-03 01:31 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

17. identified 2026-10-04 01:28 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

18. identified 2026-10-05 01:32 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

19. identified 2026-10-06 01:31 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

20. identified 2026-10-07 03:02 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

21. identified 2026-10-08 02:40 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

22. identified 2026-10-09 01:34 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

23. identified 2026-10-10 01:32 UTC

    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.

24. monitoring 2026-10-10 04:25 UTC

    The issue affecting customers using Polycom devices going offline has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

25. resolved 2026-10-10 04:41 UTC

    This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom AI

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-25 09:20 UTC

   We are currently investigating an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to...

2. investigating 2026-09-25 11:03 UTC

   We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to...

3. investigating 2026-09-25 13:12 UTC

   We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to...

4. investigating 2026-09-25 15:49 UTC

   We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to...

5. investigating 2026-09-25 21:17 UTC

   We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to...

6. investigating 2026-09-26 00:58 UTC

   We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to...

7. investigating 2026-09-26 04:59 UTC

   We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to...

8. monitoring 2026-09-26 06:48 UTC

   The issue causing an unintended pop-up message appearing for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed...

9. resolved 2026-09-26 07:03 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Live Transcription

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-24 15:47 UTC

   We are currently investigating a service degradation affecting Live Transcription Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to...

2. investigating 2026-09-24 16:32 UTC

   We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

3. identified 2026-09-24 20:12 UTC

   We have identified the service degradation affecting Live Transcription Services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

4. monitoring 2026-09-24 20:22 UTC

   The service degradation affecting Live Transcription services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

5. resolved 2026-09-24 21:57 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Calling (Inbound/Outbound), Voice (Inbound/Outbound)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-24 11:19 UTC

   We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify...

2. identified 2026-09-24 12:07 UTC

   We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively...

3. monitoring 2026-09-24 13:14 UTC

   The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-09-24 13:42 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Live Transcription

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-23 23:43 UTC

   We are currently investigating a service degradation with Live Transcription Services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve...

2. identified 2026-09-24 00:32 UTC

   We have identified the service degradation affecting Live Transcription Services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

3. monitoring 2026-09-24 01:36 UTC

   The service degradation affecting Live Transcription services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-09-24 01:47 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Tasks

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-23 01:55 UTC

   On 09/23/2026, Between 00:42 UTC- 01:22 UTC, users may have experienced issues with Zoom Tasks in US Region. We have mitigated the issue and we will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.

2. resolved 2026-09-23 02:16 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Canvas

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-22 10:19 UTC

   On 09/22/2026, Between 09:31 UTC to 09:55 UTC, Users may have experienced issues with comment and attachment features in Zoom Canvas. This incident has been resolved and the affected services have been restored.

2. resolved 2026-09-22 10:32 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Meetings

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-21 18:17 UTC

   We are currently investigating a service degradation affecting a subset of users with Apple Login for Zoom Sign-in. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your...

2. identified 2026-09-22 01:32 UTC

   We have identified the service degradation affecting a subset of users with Apple Login for Zoom Sign-in. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-09-22 01:35 UTC

   The issue affecting a subset of users with Apple Login for Zoom Sign-in has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-09-22 17:57 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Chat Agent, AI Expert Assist

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-09-21 15:45 UTC

   We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress...

2. monitoring 2026-09-21 16:20 UTC

   The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. resolved 2026-09-21 16:33 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: ZoomMate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-18 22:45 UTC

   The service degradation with ZoomMate has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

2. resolved 2026-09-18 23:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Calling (Inbound/Outbound)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-16 04:00 UTC

   We are currently investigating a service degradation affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working to identify the impact and root cause. We will provide an update as...

2. identified 2026-09-16 04:15 UTC

   We have successfully identified the root cause affecting Zoom Phone outbound calls for users with phone numbers that have the +8621 prefix in China. Inbound calls not impacted. Our team is actively working on a resolution, and we will keep you informed with timely updates as...

3. monitoring 2026-09-16 04:29 UTC

   The issue affecting Zoom Phone outbound calls has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-09-16 04:35 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Whiteboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-09-15 18:22 UTC

   On 09/15/2026, between 15:15 UTC to 15:38 UTC, users may have experienced Zoom whiteboard degradation in the US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

2. resolved 2026-09-15 18:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Meetings, Zoom Phone, Zoom AI

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-10 18:22 UTC

   On 09/08/2026, Between 17:57 UTC to 23:49 UTC, A subset of users may have experienced issues with Meeting Summary and Phone Call Summary. This incident has been resolved and the affected services have been restored.

2. resolved 2026-09-10 18:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Closed Captioning

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-09-10 16:57 UTC

   On 09/10/2026, Between 13:10 UTC to 14:10 UTC, Users may have experienced issues with subset of live online meeting translation in Canada region. This incident has been resolved and the affected services have been restored.

2. resolved 2026-09-10 17:06 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Meetings, Zoom Phone, Zoom Contact Center, Meeting Dial-in/Telephony

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-10 15:53 UTC

   On 09/10/2026, Between 14:58 UTC to 15:02 UTC, Subset of users may have experienced issues with Zoom Phone and Zoom Contact Center in Europe. This incident has been resolved and the affected services have been restored.

2. monitoring 2026-09-10 15:57 UTC

   We are continuing to monitor for any further issues.

3. monitoring 2026-09-10 16:06 UTC

   We are continuing to monitor for any further issues.

4. monitoring 2026-09-10 16:29 UTC

   The issue affecting Zoom Phone, Zoom Contact Center and Zoom Meetings has been resolved. Our team will continue to monitor the situation closely with the Vendor and keep you informed of any further developments.

5. resolved 2026-09-11 04:08 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Meetings, Zoom Phone, Zoom Contact Center

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-09 01:09 UTC

   The service degradation affecting Zoom Phone, Contact Center, Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

2. resolved 2026-09-10 00:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom AI

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-06 03:57 UTC

   We are currently investigating a service degradation affecting Zoom AI Companion in US Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to...

2. investigating 2026-09-06 04:32 UTC

   We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

3. identified 2026-09-06 04:47 UTC

   We have successfully identified the root cause affecting Zoom AI Companion in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. monitoring 2026-09-06 05:06 UTC

   The service degradation affecting Zoom AI Companion in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

5. resolved 2026-09-06 05:20 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Contact Center, Email (Inbound/Outbound)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-04 17:46 UTC

   On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center. This incident has been resolved and the affected services have been restored.

2. resolved 2026-09-04 17:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Phone

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-09-04 05:23 UTC

   On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor. Our team will continue to monitor the situation closely and keep you informed of any further developments.

2. resolved 2026-09-04 05:35 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: SMS/MMS (Inbound/Outbound)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-09-03 22:11 UTC

   On 09/03/2026, Between 21:30 UTC to 21:50 UTC, a subset of users may have experienced issues with SMS delay in North America. This incident has been resolved, and the affected services have been restored.

2. resolved 2026-09-03 22:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Phone, Zoom Contact Center

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-09-03 13:42 UTC

   On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any...

2. resolved 2026-09-03 14:00 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Phone, Zoom Contact Center

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-03 11:15 UTC

   On September 03, between 10:15 UTC to 10:33 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in Europe. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any...

2. monitoring 2026-09-03 11:18 UTC

   We are continuing to monitor for any further issues.

3. resolved 2026-09-03 11:35 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom AI

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-09-03 05:39 UTC

   On 09/03/2026, Between 01:00 UTC to 04:00 UTC, users in the Singapore region may have experienced degraded quality with the in-meeting summary for Indonesian language. This incident has been resolved and the affected services have been restored.

2. resolved 2026-09-03 05:49 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Integrations/Calendar/Plug-In/Add-In

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-01 18:57 UTC

   We are currently investigating a service degradation for a subset of users using Zoom for Google Workspace add-on Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your...

2. investigating 2026-09-01 20:01 UTC

   We continue to investigate the service degradation for a subset of users using Zoom for Google Workspace add-on. We will provide an update as soon as more information becomes available.

3. monitoring 2026-09-01 20:34 UTC

   The issue affecting a subset of users using Zoom for Google Workspace add-on has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-09-01 20:56 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Node

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-01 00:11 UTC

   We are currently investigating a service degradation affecting Zoom Node, where some users may experience issues with upgrading and provisioning new nodes. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information...

2. identified 2026-09-01 00:28 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2026-09-01 03:07 UTC

   We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

4. identified 2026-09-01 05:12 UTC

   We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

5. identified 2026-09-01 11:07 UTC

   We continue to work on a fix for this issue and will provide updates as soon as there is more information to share. Thank you for your patience.

6. monitoring 2026-09-01 11:56 UTC

   The issue affecting Zoom Node, where some users may experience issues with upgrading and provisioning new nodes has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

7. resolved 2026-09-01 12:06 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Dashboard & Reporting

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-31 04:18 UTC

   We are currently investigating a service degradation affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We...

2. identified 2026-08-31 04:21 UTC

   We have successfully identified the root cause of issue affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-08-31 05:38 UTC

   The issue affecting users using Zoom Contact Center Billing and Reporting Service in EU has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-08-31 05:51 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.

Affected: Zoom Meetings, Zoom Phone, Zoom AI, Real Time Media Streams (RTMS)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-27 19:02 UTC

   We are currently investigating a service degradation affecting Zoom Services in Hong Kong Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to...

2. identified 2026-08-27 19:07 UTC

   We have successfully identified the root cause affecting Zoom Services in Hong Kong Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

3. monitoring 2026-08-27 21:43 UTC

   The service degradation affecting Zoom Services in Hong Kong has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

4. resolved 2026-08-27 22:10 UTC

   This incident has been resolved and the affected services have been restored.

Excerpts are shortened. Read the full incident on Zoom's status page.