Xero

Affected: Xero Platform and Settings

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-15 05:43 UTC

   We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.

2. monitoring 2026-10-15 06:10 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-10-15 06:19 UTC

   Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings, Invoicing, Bills & Quotes, Contacts

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-10-14 04:08 UTC

   We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.

2. monitoring 2026-10-14 04:14 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-10-14 04:33 UTC

   Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-13 00:20 UTC

   We've become aware of a brief issue in Xero Partner Hub where customers in AU and NZ were experiencing slowness and errors. Our Product Team are investigating what caused this and the Xero Partner Hub is operational now.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-09 02:30 UTC

   We've become aware of a brief issue in Xero Partner Hub where customers in AU and NZ were experiencing slowness and errors. Our Product Team are investigating what caused this and the Xero Partner Hub is operational now.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: US Payroll, powered by Gusto

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-01 21:37 UTC

   We're aware that some US customers may experience slowness when using US Payroll in Xero due to an issue on Gusto's side. Gusto is currently investigating and working on a fix. We'll provide an update as soon as we can.

2. monitoring 2026-10-02 00:02 UTC

   Gusto has implemented a fix and we are currently monitoring the results.

3. resolved 2026-10-02 00:30 UTC

   Gusto has resolved the issue.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: US Payroll, powered by Gusto

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-29 20:57 UTC

   We're aware that some customers may experience errors when accessing Jobs and Contractors using US Payroll in Xero due to an issue on Gusto's side. Gusto have identified the cause and currently working on a fix.

2. monitoring 2026-09-30 01:35 UTC

   Gusto has implemented a fix and we are currently monitoring the results.

3. resolved 2026-09-30 03:36 UTC

   Gusto has advised that they have resolved the issue.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - UK VAT & MTD

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-29 13:33 UTC

   HMRC have let us know they're having an issue with their services. We have confirmed that this is impacting MTD IT and MTD VAT but may be impacting other services too. We will update as we receive more information from HMRC.

2. resolved 2026-09-29 14:32 UTC

   HMRC have let us know the issue affecting MTD IT and MTD VAT has now been resolved.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: US Payroll, powered by Gusto

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-28 20:32 UTC

   We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.

2. monitoring 2026-09-28 21:05 UTC

   Gusto has implemented a fix and we are currently monitoring the results.

3. resolved 2026-09-28 21:23 UTC

   Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check Gusto's Status Page

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - BAS, TPAR, AU Payroll

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-28 00:03 UTC

   Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.

2. monitoring 2026-09-28 00:18 UTC

   The ATO has implemented a fix and we are currently monitoring the results.

3. resolved 2026-09-28 00:28 UTC

   The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-09-26 23:28 UTC

   We're aware that the Apple App Store listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc apps are not currently accessible. We have taken action to resolve this and are in contact with Apple. Existing installations of these apps are...

2. resolved 2026-09-27 01:38 UTC

   We can confirm that Apple App Stop listings for the Xero apps Xero Accounting, Xero Me, Xero Projects, Xero Verify and Hubdoc have all been restored. We apologise for any inconvenience caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-09-24 04:00 UTC

   Our team has resolved an issue impacting our customers globally over the past 3 minutes from 2:17pm-2:19pm AEST where there was some latency using Payroll, Invoicing and Contacts We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - UK VAT & MTD

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-23 16:49 UTC

   We're aware that the issue with HMRC services is affecting Corporate Tax, Personal Tax, Partnership Tax, MTD IT and MTD VAT. Some products are unavailable, responding more slowly than usual, or not updating their status. This is due to an issue with HMRC and HMRC have confirmed...

2. monitoring 2026-09-24 10:05 UTC

   HMRC have confirmed that MTD IT and MTD VAT are now fully available. We are still experiencing some slowness with the status of Corporate Tax, Personal Tax, Partnership Tax and CIS filings updating in Xero and we are in ongoing contact with HMRC. You can check the status of...

3. resolved 2026-09-25 12:52 UTC

   We have received confirmation from HMRC that the issues affecting submission status not updating in Xero for some customers has now been resolved.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Central

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-16 10:19 UTC

   Salesforce is currently experiencing a major service disruption impacting multiple instances across all regions, we're aware that some customers are currently unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with Salesforce...

2. investigating 2026-09-16 10:53 UTC

   We're that some customers unable to raise cases, contact support, use in-app help or access Xero Central. We're investigating this with our third-party provider urgently.

3. monitoring 2026-09-16 13:56 UTC

   Salesforce has implemented a fix and we are currently monitoring the results.

4. resolved 2026-09-16 15:12 UTC

   Salesforce has implemented a fix for the issue that was preventing some customers are from raising cases, contacting support, using in-app help or accessing Xero Central

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Analytics powered by Syft

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-15 03:29 UTC

   We are aware of an issue where customers trying to access Native Budget and Cashflow Manager in Reporting receive an error. Our team is investigating this with urgency.

2. investigating 2026-09-15 03:38 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-09-15 03:40 UTC

   Our team has implemented a fix and we are currently monitoring the results.

4. resolved 2026-09-15 03:45 UTC

   Our team has resolved the issue impacting customers trying to access Native Budget and Cashflow Manager. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: UK Payroll

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-14 15:08 UTC

   We're aware that UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax may experience a delay in filings processing. This is due to our systems receiving errors from HMRC's services. We have contacted HMRC for assistance.

2. identified 2026-09-14 15:53 UTC

   HMRC have let us know that there is an ongoing investigation into the delayed responses from their services which is impacting UK customers using CIS, Personal tax, Partnership Tax, Payroll and Corporation tax.

3. monitoring 2026-09-15 07:22 UTC

   HMRC has resolved the issue that caused delayed responses from its services. We are monitoring the results.

4. resolved 2026-09-15 13:43 UTC

   HMRC has resolved the issue that caused delayed responses from its services.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - BAS, TPAR, AU Payroll

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-13 23:46 UTC

   ATO is experiencing an outage. Our team is working with the ATO to resolve the issue as soon as possible. Please check our Xero Status page for updates and try again later.

2. identified 2026-09-14 00:25 UTC

   Our team are aware of an issue with the ATO where customers cannot file tax returns or STP filings. We are monitoring the outage and will work to keep you update as the ATO works to resolve the issue.

3. monitoring 2026-09-14 02:09 UTC

   The ATO has implemented a fix and we are currently monitoring the results.

4. resolved 2026-09-14 03:51 UTC

   The ATO has resolved their issue impacting customers trying to file tax returns from Xero.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - BAS, TPAR

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-07 23:46 UTC

   We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.

2. identified 2026-09-08 03:58 UTC

   We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.

3. monitoring 2026-09-08 06:41 UTC

   The ATO have implemented a fix and we are currently monitoring the results.

4. resolved 2026-09-08 07:07 UTC

   The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - UK VAT & MTD

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-07 15:30 UTC

   We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

2. identified 2026-09-07 15:46 UTC

   We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.

3. monitoring 2026-09-07 18:41 UTC

   Our team has implemented a fix and we are currently monitoring the results.

4. resolved 2026-09-07 19:26 UTC

   Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - BAS, TPAR, Xero Tax (AU)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-07 01:49 UTC

   We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we...

2. monitoring 2026-09-07 04:04 UTC

   The ATO has implemented a fix and we are currently monitoring the results.

3. resolved 2026-09-07 04:16 UTC

   The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - UK VAT & MTD

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-02 14:05 UTC

   HMRC have let us know that the Making Tax Digital (MTD) and VAT service is currently unavailable. HMRC are investigating and working to resolve the issue as a priority

2. resolved 2026-09-02 17:53 UTC

   HMRC have let us know that the issue with the MTD and VAT services has been resolved and they are not operating as normal.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Invoicing, Bills & Quotes

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-01 03:41 UTC

   We are aware that customers trying to send invoices, quotes and statements from Xero are experiencing a delay in those emails being delivered. Our team is investigating this with urgency. Please note that all emails are being queued and will be sent once this issue is resolved.

2. monitoring 2026-09-01 05:24 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-09-01 07:05 UTC

   Our team has resolved the issue impacting customers trying to send invoices, quotes and statements from Xero. All emails should be delivered, and we apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Tax (AU)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-08-30 23:50 UTC

   We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.

2. monitoring 2026-08-31 01:12 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-08-31 01:37 UTC

   Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Tax (AU)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-08-30 20:21 UTC

   We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.

2. monitoring 2026-08-30 22:17 UTC

   The ATO has implemented a fix and we are currently monitoring the results.

3. resolved 2026-08-30 22:39 UTC

   ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - UK VAT & MTD

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-28 09:15 UTC

   We are aware some UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT. This is due to an increased error rate at HMRC services. We are investigating the issue and in contact with HMRC.

2. resolved 2026-08-28 11:43 UTC

   HMRC have resolved the issue causing UK customers are experiencing slowness and error pages when using MTD ITSA or UK VAT.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Invoicing, Bills & Quotes

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-08-24 01:44 UTC

   We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error. We have identified what is causing this issue and are releasing a fix. This is our top priority and we will update you as soon as we can.

2. monitoring 2026-08-24 01:53 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-08-24 02:02 UTC

   Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-07-24 01:59 UTC

   We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency

2. monitoring 2026-07-24 02:34 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-07-24 03:02 UTC

   Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused. A product release caused some features in Xero to become unavailable, and a rollback has restored service.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Workpapers, Xero Partner Hub, Xero Tax (AU), Xero Tax (NZ), Xero Tax (UK)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-23 04:46 UTC

   We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.

2. investigating 2026-07-23 04:49 UTC

   We are continuing to investigate this issue.

3. investigating 2026-07-23 05:10 UTC

   Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.

4. resolved 2026-07-23 07:59 UTC

   Our team has resolved the issue impacting some partners when navigating XPM and Xero HQ. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Partner Hub

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-22 03:02 UTC

   We are aware of some customers experiencing slowness or receiving errors when navigating Xero HQ. Our team is investigating this with urgency.

2. monitoring 2026-07-22 03:14 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-07-22 03:28 UTC

   Our team has resolved the issue impacting some partners when navigating Xero HQ. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-07-22 01:36 UTC

   We were aware of some customers receiving errors when accessing Expenses in Xero. A product release caused this feature to become temporarily unavailable. Our team has resolved the issue. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Invoicing, Bills & Quotes

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-14 04:57 UTC

   We are aware of some customers experiencing slowness or receiving errors when accessing Invoicing in Xero. Our team is investigating this with urgency.

2. resolved 2026-07-14 06:43 UTC

   Our team has resolved the issue impacting some customers experiencing slowness or errors when accessing invoicing in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused a momentary period of issues with network connectivity,...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-07-10 21:24 UTC

   We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has...

2. monitoring 2026-07-10 22:21 UTC

   Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.

3. resolved 2026-07-10 22:44 UTC

   Our team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: AU Payroll, NZ Payroll, UK Payroll, Xero Me

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-10 18:16 UTC

   We are aware that some customers trying to access Payroll in Xero are experiencing an error. Our team is investigating this with urgency.

2. monitoring 2026-07-10 19:57 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-07-10 20:19 UTC

   Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-07-07 13:59 UTC

   We are aware that one of our third party providers is currently experiencing an outage which is impacting UK, Ireland and some EU open banking customers from creating or manually renewing their bank feeds. Customers may also experience delays on any imported transactions. This...

2. resolved 2026-07-07 14:09 UTC

   We have received confirmation that Tink have now resolved the issue and our monitoring. Creating or manually renewing bank feeds are now be available again and outstanding transactions have imported.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Tax Reporting - UK VAT & MTD

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-30 10:29 UTC

   We are aware some UK customers are experiencing slowness or errors when loading filings in UK Tax. Our team is investigating this with urgency.

2. investigating 2026-06-30 16:52 UTC

   We know some customers are still experiencing slowness when trying to load filings in Xero Tax for Corporation Tax or filing Statutory accounts. Our technical teams are continuing to work hard to resolve the issue and we apologise for the inconvenience caused. For those only...

3. resolved 2026-07-01 03:04 UTC

   Our team has resolved the issue impacting some UK customers trying to load filings in UK Tax. We apologise for any inconvenience this has caused. Our technical team identified this was caused by database related issues and our team restored service. Please note that the affected...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: AU Payroll

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-25 15:41 UTC

   We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any...

2. monitoring 2026-06-25 20:24 UTC

   Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.

3. resolved 2026-06-25 23:33 UTC

   Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Bank Reconciliation

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-24 03:32 UTC

   We are aware some customers trying to reconcile transactions in Xero are experiencing an error screen. Our team is investigating this with urgency.

2. monitoring 2026-06-24 04:22 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-06-24 04:37 UTC

   Our team has resolved the issue impacting some customers trying to reconcile transactions in Xero. We apologise for any inconvenience this has caused. A product release caused this feature to become temporarily unavailable.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2026-06-22 21:15 UTC

   Our team has resolved the issue impacting some NZ customers trying to access reporting and invoices in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and restored service.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-06-17 07:43 UTC

   We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This has now resolved but we are monitoring the situation closely.

2. resolved 2026-06-17 09:23 UTC

   We are aware that customers may have experienced errors when accessing or using Xero between approximately 06:47 and 06:53 UTC. This issue has now been resolved.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: AU Payroll, NZ Payroll

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-10 23:04 UTC

   We are aware some AU customers trying to access some pages in Payroll are experiencing an error. Our team is investigating this with urgency.

2. monitoring 2026-06-10 23:22 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-06-10 23:58 UTC

   Our team has resolved the issue impacting Australian customers trying to access pages in Payroll. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity and we worked to restore service. We learn from every...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-10 08:48 UTC

   We are aware that some customers are experiencing errors or issues when using Xero. Our technical teams are investigating this with urgency.

2. identified 2026-06-10 09:05 UTC

   We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. This is our top priority and we will update you as soon as we can.

3. resolved 2026-06-10 09:47 UTC

   Our team has resolved the issue causing customers to experience errors in Xero. We apologise for any inconvenience this has caused. This was related to a recent configuration change which was rolled back.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Reporting

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-05 15:47 UTC

   We are aware that some customers trying to load reports are experiencing error messages or pages not loading. Our team is investigating this with urgency.

2. monitoring 2026-06-05 16:08 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-06-05 16:30 UTC

   Our team has resolved the issue some customers were experiencing trying to load reports. We apologise for any inconvenience caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-06-02 09:43 UTC

   We're aware some customers would have experienced issues with accessing and using Xero from 09:00-09:10am UTC. This was due to a networking issues which has now resolved. We apologise for any inconvenience caused.

2. resolved 2026-06-02 10:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Invoicing, Bills & Quotes

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-01 23:55 UTC

   We have identified what is preventing our customers trying to access invoicing in Xero. This is our top priority and we will update you as soon as we can.

2. monitoring 2026-06-02 00:38 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-06-02 01:00 UTC

   Our team has resolved the issue impacting customers trying to access invoicing in Xero. We apologise for any inconvenience this has caused. A product release caused invoicing to become unavailable. We learn from every incident and put measures in place to prevent issues from...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: AU Payroll

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-01 05:15 UTC

   We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.

2. investigating 2026-06-01 08:43 UTC

   We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide...

3. investigating 2026-06-01 10:06 UTC

   We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide...

4. resolved 2026-06-02 03:31 UTC

   We have resolved an issue affecting the Payroll Superannuation and Settings page, where customers were experiencing page loading failures and errors. The issue was caused by a network fault within our Payroll environment. Our technical team has remediated the fault and restored...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Workpapers

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-22 04:08 UTC

   We are aware that some partners trying to navigate in Workpapers are experiencing an error page. Our team is investigating this with urgency.

2. monitoring 2026-05-22 04:25 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-05-22 04:45 UTC

   Our team has resolved the issue impacting some partners trying to navigate in Workpapers. We apologise for any inconvenience this has caused. A product release caused Workpapers to become unavailable, and a rollback restored service.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Partner Hub

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-20 01:46 UTC

   We are aware some customers are experiencing errors or slowness when accessing client lists in Xero. Our team is investigating this with urgency.

2. monitoring 2026-05-20 01:49 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-05-20 01:54 UTC

   Our team has resolved the issue impacting customers trying to access client lists and client insights in Xero. We apologise for any inconvenience this has caused. Within 24 hours we’ll update this page with a brief summary

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-05-20 00:22 UTC

   We're aware some customers would have experienced issues with accessing and using Xero from 1-1:10am UTC. Our team have implemented a fix and we're monitoring the results.

2. resolved 2026-05-20 00:49 UTC

   Our team has resolved the issue impacting our customers experiencing errors in Xero. We apologise for any inconvenience this has caused. Our technical team identified this was caused by poor network connectivity with one of our external providers and has restored service.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings, Expenses, Tax Reporting - Sales Tax & 1099, Tax Reporting - Singapore GST, Tax Reporting - BAS, TPAR, Tax Reporting - Canadian GST & HST, Tax Reporting - NZ GST, Tax Reporting - SA VAT, Tax Reporting - UK VAT & MTD, Xero Accounting Mobile App, Xero Partner Hub, Invoicing, Bills & Quotes, AU Payroll, NZ Payroll, UK Payroll, Inventory Plus, Bank Reconciliation, Xero Projects App, Xero Tax (AU), Reporting, Xero Me, Products and services, Xero Tax (NZ), Projects, Xero Tax (UK), Fixed Assets, Contacts, Files

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. identified 2026-05-07 00:33 UTC

   We are aware customers trying to use Xero are experiencing errors. Our team is investigating this with urgency.

2. monitoring 2026-05-07 01:03 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. investigating 2026-05-07 01:39 UTC

   We are aware that customers trying to navigate in Xero are experiencing an error. Our team is investigating this with urgency.

4. monitoring 2026-05-07 02:20 UTC

   We've implemented a fix and customers should now be able to log in to Xero. We're continuing to monitor the situation. We apologise for the inconvenience this disruption may have caused and genuinely appreciate your patience.

5. monitoring 2026-05-07 14:13 UTC

   We are continuing to monitor for any further issues.

6. monitoring 2026-05-07 22:01 UTC

   We apologise for the disruption this week. This is complex work and we are being deliberate to avoid further issues downstream. Improvements have been deployed overnight and we are continuing to monitor closely for any further issues. Thank you for your patience as we work...

7. investigating 2026-05-07 23:49 UTC

   We are aware that customers trying to navigate in Xero are experiencing some errors. Our team is investigating this with urgency. We will provide further updates as soon as we have more information.

8. investigating 2026-05-08 00:05 UTC

   We are continuing to investigate this issue.

9. identified 2026-05-08 01:05 UTC

   We're aware some customers are experiencing errors when logging in or navigating areas of Xero. This is not related to the recent platform issues which remain on track. The current issue relates to a third-party hardware incident that has impacted us. We are working closely with...

10. monitoring 2026-05-08 03:47 UTC

    Our technical teams have implemented a fix following a third-party hardware issue with AWS that impacted our platform. Customers should now be able to use Xero without issue. We'll be closely monitoring performance over the next 48 hours and throughout next week.

11. monitoring 2026-05-08 11:49 UTC

    We're aware that a smaller section of customers are experiencing issues navigating Xero following the third-party hardware issue with AWS that impacted our platform. We're investigating this with urgency.

12. monitoring 2026-05-08 12:26 UTC

    Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.

13. monitoring 2026-05-09 19:30 UTC

    We've resolved the issue experienced by a small section of customers when navigating Xero. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on...

14. investigating 2026-05-10 23:09 UTC

    We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.

15. investigating 2026-05-10 23:48 UTC

    We are continuing to investigate this issue.

16. investigating 2026-05-10 23:59 UTC

    We are continuing to investigate this issue, and our teams are reporting some recovery of our systems.

17. monitoring 2026-05-11 00:37 UTC

    Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track. We apologise for any inconvenience this has caused and...

18. monitoring 2026-05-11 09:31 UTC

    We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.

19. monitoring 2026-05-11 10:12 UTC

    Our team has resolved the issue impacting customers. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.

20. monitoring 2026-05-11 11:07 UTC

    We are aware some customers trying to load pages in Xero are experiencing errors. Our team is investigating this with urgency.

21. monitoring 2026-05-11 11:30 UTC

    Our team has resolved a recent outage our customers experienced from 11:02pm-11:07pm UTC. Xero is now stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely to ensure everything remains on track.

22. monitoring 2026-05-12 07:59 UTC

    Xero continues to be stable and customers should be able to use the platform normally. Our engineering teams will continue to monitor closely for stability and to ensure everything remains on track. We appreciate your patience and will provide a further update if necessary.

23. monitoring 2026-05-15 01:21 UTC

    We're aware of an outage affecting customers between 12:21 and 12:24 AM UTC. Xero is now stable and operating normally. We're sorry for the disruption, particularly given the recent outages. Our engineering team is monitoring closely and will update this page if anything changes.

24. resolved 2026-05-15 07:52 UTC

    Xero is now stable and all customers should be able to use the platform normally. We have not observed any further disruption since our last update and are confident the platform is operating as expected. We sincerely apologise for the series of incidents over the past week and...

25. postmortem 2026-06-05 03:18 UTC

    # **Post Incident Summary: Xero platform outages \(6 May to 15 May 2026\)** Between 6 and 15 May 2026, customers experienced a series of platform disruptions affecting login, navigation and some product areas. These stemmed from separate technical issues occurring across the...

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-06 09:30 UTC

   We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.

2. monitoring 2026-05-06 10:08 UTC

   Our team has implemented a fix and we are currently monitoring the results.

3. resolved 2026-05-06 11:03 UTC

   Our team has resolved the issue causing some customers to experience errors when accessing Xero. We apologise for any inconvenience this has caused.

Excerpts are shortened. Read the full incident on Xero's status page.

Affected: Xero Platform and Settings

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-06 03:54 UTC

   We are aware some customers trying to access Xero are experiencing an error. Our team is investigating this with urgency.

2. identified 2026-05-06 03:56 UTC

   We have identified what is preventing customers from navigating in Xero. This is our top priority and we will update you as soon as we can.

3. resolved 2026-05-06 04:25 UTC

   Our team has resolved the issue affecting customers trying to access Xero. We apologise for the disruption this, and the other incidents today, have caused. We know how important reliable access to Xero is for you, and we appreciate your patience.

Excerpts are shortened. Read the full incident on Xero's status page.