WorkOS

Affected: AuthKit

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-19 19:23 UTC

   We are investigating elevated error rates from 19:09 to 19:16 UTC.

2. identified 2026-10-19 19:27 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2026-10-19 19:27 UTC

   We are continuing to work on a fix for this issue.

4. resolved 2026-10-19 20:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard, AuthKit

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-15 17:17 UTC

   We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an...

2. monitoring 2026-10-15 17:55 UTC

   We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.

3. resolved 2026-10-15 21:51 UTC

   We've resolved the issue with Radar SMS challenge verifications to China.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-09 19:30 UTC

   From 20:20 to 20:21 UTC on October 9, 2026 some SSO and AuthKit sign-in requests failed with HTTP 500 errors. The failures hit SSO token exchange and AuthKit authenticate requests. A database maintenance operation conflicted with live sign-in traffic. The operation...

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Audit Logs

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-01 21:16 UTC

   We are currently investigating this issue.

2. monitoring 2026-10-01 21:20 UTC

   Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded...

3. resolved 2026-10-01 21:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2026-10-01 15:30 UTC

   On October 1, 2026, from 11:34 to 11:40 AM EDT, our CDN provider had a network problem at its Columbus, Ohio location. Some requests to the WorkOS API (api.workos.com) and to AuthKit-hosted pages failed with HTTP 500 or 403 errors. Only requests routed through that location were...

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-09-18 22:49 UTC

   We are investigating an issue with our API. We apologize for the inconvenience and will share an update once we have more information.

2. investigating 2026-09-18 23:01 UTC

   We're continuing to investigate this issue to identify the root cause. We'll share another update soon.

3. identified 2026-09-18 23:05 UTC

   We've identified the root cause, and we're seeing services are beginning to recover. We'll continue to monitor closely and share updates.

4. monitoring 2026-09-18 23:09 UTC

   Our initial remediations are in place, and services have recovered. We're continuing to monitor closely.

5. resolved 2026-09-18 23:29 UTC

   Our remediations continue to be effective, and services continue to be recovered. We will continue further investigation and additional preventative measures.

6. postmortem 2026-09-22 00:53 UTC

   # Elevated API Errors **Date:** 09/18/2026 **Duration:** 22:40–23:03 UTC \(23 minutes\) **Status:** Resolved ## Summary On September 18, 2026, from 22:40 to 23:03 UTC, WorkOS experienced an outage affecting authentication and other API requests. Customers encountered failed...

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Admin Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-14 19:08 UTC

   We are investigating an issue loading Admin Portal links for customers without custom domains. We will share more information as soon as it's available.

2. monitoring 2026-09-14 19:16 UTC

   We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring.

3. resolved 2026-09-14 20:00 UTC

   We've resolved an issue loading Admin Portal links for customers without custom domains. If you're still experiencing issues please contact support.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-09 21:00 UTC

   We are seeing an elevated error rate for some customers for POST requests. This appears to be limited to a small subset of organizations using custom domains for hosted Authkit

2. resolved 2026-09-09 23:02 UTC

   We have identified the source of the problem. A configuration change that applied to roughly 2% of organizations using a custom domain for hosted Authkit resulted in form submission errors. The configuration has been reverted and service restored.

3. postmortem 2026-09-16 21:10 UTC

   We're sorry for the disruption this incident caused for you and your users. Authentication is a critical path, and during this window we did not meet the reliability standard you expect from WorkOS. We take responsibility for the impact. Service was restored the same day, and we...

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-09-02 16:39 UTC

   We have identified increased failures delivering static assets to end users with strict network allowlists. A fix is in progress.

2. monitoring 2026-09-02 18:33 UTC

   We have mitigated the issue and are continuing to monitor.

3. resolved 2026-09-02 19:06 UTC

   Static assets delivery rates have recovered.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-31 14:10 UTC

   We are investigating an issue with successful delivery of emails.

2. resolved 2026-08-31 14:45 UTC

   This degradation in delivery was limited to upstream testing infrastructure which has since recovered. There was no external impact.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-08-27 13:48 UTC

   Vault pages in the Dashboard started showing increased errors and timeouts starting Aug 26 at 18:00 UTC. We have addressed the issue and are monitoring.

2. resolved 2026-08-27 14:04 UTC

   The mitigation is in place and errors rates have returned to normal. We will continue to monitor.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-25 17:35 UTC

   We are investigating errors affecting sign-in to the WorkOS Dashboard. Users may be unable to authenticate while attempting to access the Dashboard. We will share an update as soon as possible

2. identified 2026-08-25 17:41 UTC

   We have applied a fix and are monitoring the system to verify that Dashboard sign-in is recovering.

3. monitoring 2026-08-25 17:54 UTC

   We have confirmed our fix resolved the elevated errors affecting sign-in to the WorkOS Dashboard and are continuing to monitor.

4. resolved 2026-08-25 18:41 UTC

   This incident is resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-08-19 00:00 UTC

   On August 18 from 23:59 to 00:03 UTC (August 19), a subset of API requests (primarily AuthKit authentication endpoints) returned HTTP 500 errors. Automatic maintenance of a large, seldom-used internal index caused brief write-ahead-log contention on a primary database that...

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-15 00:24 UTC

   We are seeing deliverability issues with emails sent to Microsoft / Outlook recipients.

2. identified 2026-08-15 01:35 UTC

   We continue to experience deliverability delays to a subset of users with email addresses hosted by Microsoft / Office 365. We are working with our email providers to mitigate the issues, we will provide updates as they become available. Customers using their own custom email...

3. monitoring 2026-08-15 03:32 UTC

   We are observing improvements in deliverability to Microsoft email addresses, in line with the resolution of an incident with our upstream email service provider. We will continue to monitor.

4. identified 2026-08-15 16:21 UTC

   We continue to see email deliverability issues to a subset of Microsoft 365 tenant domains. This does not affect consumer domains such as outlook.com, hotmail.com, live.com or msn.com. We will provide updates as they become available.

5. resolved 2026-08-16 22:04 UTC

   Microsoft's Outlook team has confirmed that mitigations have been implemented. We've verified that email delivery to Microsoft 365 domains is operating normally again. This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-14 20:14 UTC

   We're investigating delays in email deliverability.

2. monitoring 2026-08-14 20:44 UTC

   We've mitigated the impact and email delivery is returning to normal.

3. resolved 2026-08-14 20:45 UTC

   This incident has been resolved. Email delivery was delayed between 15:45 EDT and 16:35 EDT due to an issue with an upstream email service provider. This affected customers who have not yet configured a custom email domain or a custom email provider.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-11 18:02 UTC

   We are investigating intermittent sign-in failures on the WorkOS Dashboard. We will share an update as soon as possible.

2. resolved 2026-08-11 19:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-05 18:04 UTC

   We are investigating an issue with our webhooks. We apologize for the inconvenience and will share an update once we have more information.

2. resolved 2026-08-05 18:28 UTC

   This was an issue with our internal telemetry - there is no customer impact. Sorry for the false alarm.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: SSO, AuthKit

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-31 16:01 UTC

   We're investigating an increase in Single Sign-On errors. We will share an update as soon as possible.

2. investigating 2026-07-31 16:12 UTC

   It appears some users may be experiencing a redirect loop during sign-on, we are narrowing in on a cause

3. investigating 2026-07-31 16:16 UTC

   We have identifed an issue causing a small subset of Authkit SSO customers to experience errors during sign-on. A fix is being prepared.

4. investigating 2026-07-31 16:34 UTC

   The issue affects a small set of customers using Authkit SSO. The standalone SSO API remains unaffected, we have corrected that here on the status page

5. investigating 2026-07-31 17:00 UTC

   We have identified the issue and are deploying a fix. AuthKit SSO sign-on remains partially degraded for a small subset of customers; standalone SSO continues to be unaffected. We'll share another update once the fix has fully rolled out.

6. monitoring 2026-07-31 17:10 UTC

   The fix has deployed, we are monitoring systems to verify the impact is fully mitigated

7. resolved 2026-07-31 18:06 UTC

   The issue has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-29 18:30 UTC

   We're investigating delays in email deliverability.

2. identified 2026-07-29 18:36 UTC

   We've identified the issue and have implemented a mitigation. We are seeing normal email deliverability now but Dashboard email delivery statuses are currently not being updated.

3. monitoring 2026-07-29 19:24 UTC

   We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.

4. resolved 2026-07-29 19:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-27 19:09 UTC

   We're investigating delays in webhook delivery. We will share an update as soon as possible.

2. identified 2026-07-27 19:36 UTC

   We have identified the cause of the delays in webhook delivery and are rolling out a fix to reduce processing latency.

3. identified 2026-07-27 20:34 UTC

   We have rolled out a fix and are seeing improvements to webhook delivery times. We will provide another update soon.

4. monitoring 2026-07-27 20:54 UTC

   We have confirmed that webhook delivery times are back to normal levels. We are continuing to monitor.

5. monitoring 2026-07-27 21:11 UTC

   This has been resolved.

6. resolved 2026-07-27 21:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-27 14:10 UTC

   We are investigating reports that email delivery statuses in Dashboard are not being updated.

2. investigating 2026-07-27 14:33 UTC

   We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.

3. monitoring 2026-07-27 15:36 UTC

   We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.

4. resolved 2026-07-27 17:37 UTC

   Email delivery is operating normally.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-27 10:05 UTC

   We are investigating elevated errors during delivery of emails.

2. monitoring 2026-07-27 11:03 UTC

   We have implemented a mitigation and are continuing to monitor.

3. investigating 2026-07-27 11:20 UTC

   Our mitigation did not fully resolve the issue. We are continuing to investigate.

4. monitoring 2026-07-27 12:11 UTC

   We have applied a refined mitigation and are continuing to monitor delivery rates.

5. resolved 2026-07-27 13:04 UTC

   Delivery rates have recovered.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-22 01:35 UTC

   We're investigating possible email delivery delays.

2. identified 2026-07-22 02:16 UTC

   We've identified the issue and are implementing remediations.

3. monitoring 2026-07-22 02:19 UTC

   We've remediated the issue and are seeing email delivery recover.

4. resolved 2026-07-22 02:51 UTC

   This has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-21 21:21 UTC

   We are investigating SSO failures for AuthKit customers.

2. resolved 2026-07-21 21:54 UTC

   We identified and fixed the issue. AuthKit SSO has fully recovered.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-21 18:58 UTC

   We're investigating webhook delivery delays. We apologize for the inconvenience and will share an update once we have more information.

2. identified 2026-07-21 19:09 UTC

   We've identified the source of the latency and have implemented a fix.

3. monitoring 2026-07-21 19:37 UTC

   We're seeing a return to normal webhook latency and are continuing to monitor.

4. resolved 2026-07-21 19:49 UTC

   Webhook latency is back to normal levels. We have identified that this latency only affected a very small subset of customers.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard, AuthKit

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-16 12:06 UTC

   We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.

2. identified 2026-07-16 12:18 UTC

   We've identified the issue causing email delays. We are working to mitigate the issue.

3. resolved 2026-07-16 12:21 UTC

   We've resolved the issue with email delivery delays.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard, SSO, Admin Portal, Directory Sync, Audit Logs, AuthKit

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-16 08:26 UTC

   We are seeing elevated error rates across our platform. Our team is investigating. We will share an update as soon as possible.

2. investigating 2026-07-16 09:25 UTC

   We continue to investigate elevated error rates across our platform. We will share an update as soon as possible.

3. investigating 2026-07-16 09:58 UTC

   We continue to investigate elevated error rates across our platform.

4. identified 2026-07-16 10:11 UTC

   We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.

5. monitoring 2026-07-16 10:30 UTC

   We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.

6. resolved 2026-07-16 10:44 UTC

   This incident is resolved. We experienced elevated error rates and latencies between 8am and 10:10am UTC. We will deliver a full postmortem as soon as possible.

7. postmortem 2026-07-17 23:51 UTC

   We’ve published a [post-mortem on the July 16 service disruption](https://workos.com/blog/service-disruption-on-july-16-2026) to our blog, detailing what happened and how we’re strengthening the resiliency of WorkOS products.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-07-10 19:26 UTC

   Beginning at at 16:00 UTC, users of our standalone MFA API experienced intermittent elevated error rates for approximately 2 hours. MFA through AuthKit was not affected. This issue has been resolved, and we are continuing to monitor.

2. resolved 2026-07-10 20:36 UTC

   We have restored full service to the standalone MFA API endpoints.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Directory Sync, AuthKit

Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-22 21:36 UTC

   We are seeing a delay in Directory Provisioning for Authkit, for any directories created before June 22, 21:36:17 UTC. Any directories created after this time are working as expected.

2. identified 2026-06-24 16:47 UTC

   The underlying issue that has lead to a delay in provisioning has been identified, and a fix is being prepared

3. identified 2026-06-24 17:37 UTC

   We have corrected the affected directories, and they are back to a provisioning status.

4. monitoring 2026-06-25 00:09 UTC

   Provisioning has caught up for user creation, and new directory activity is syncing normally. We are still working through and monitoring the remaining synchronization catch-up, which is not yet fully complete. Another update to follow.

5. monitoring 2026-06-25 03:29 UTC

   Synchronization has continued to catch up. We are continuing to monitor the few out of sync changes that are remaining.

6. resolved 2026-06-25 05:12 UTC

   The remaining out-of-sync user records are now back in sync.

7. postmortem 2026-07-01 16:12 UTC

   ## **Summary** Between June 22, 2026 at 21:36 UTC and June 25, 2026 at 05:12 UTC, Directory Provisioning for AuthKit was interrupted. During this period, directory updates continued to be received and processed by WorkOS, but downstream AuthKit user and organization membership...

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-22 14:03 UTC

   We are investigating elevated error rates across our API. We apologize for the inconvenience and will share an update once we have more information.

2. monitoring 2026-06-22 14:42 UTC

   We detected elevated errors from our Chicago (ORD) edge node. Errors have since recovered and we're continuing to monitor.

3. resolved 2026-06-22 18:01 UTC

   From 13:35 UTC to 14:24 UTC users connecting through our Chicago (ORD) edge node may have experienced elevated API error rates. We have resolved the issue and are monitoring.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-06-09 09:00 UTC

   From 9:43 to 10:02 UTC SSO endpoints experienced increased latency and intermittent timeouts. We have resolved the issue and are monitoring.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-04 23:22 UTC

   Email delivery for customers without custom domains is delayed due to an issue with our upstream service provider.

2. identified 2026-06-05 00:08 UTC

   Our email provider is continuing to work through the backlog and has scaled up to speed up the process.

3. monitoring 2026-06-05 00:34 UTC

   Email delivery has recovered. We're continuing to monitor.

4. resolved 2026-06-05 00:49 UTC

   The backlog of messages have been sent and system performance has returned to its expected state. Sending delays occurred between 2:50pm – 5:18pm PT.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Directory Sync

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-29 02:30 UTC

   We have identified the cause of the elevated errors affecting the GET /events API and are working on a resolution. We’ll share another update soon.

2. resolved 2026-05-29 02:46 UTC

   The issue affecting the Events API GET /events endpoint has been resolved. The fix has been deployed, and affected requests are now processing normally.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-22 18:29 UTC

   We are investigating an issue with our Dashboard. We will share an update as soon as possible.

2. investigating 2026-05-22 18:32 UTC

   We're aware of a styling issue currently affecting the WorkOS Dashboard. CSS assets are failing to load, leaving the Dashboard in an unstyled and difficult-to-use state. Underlying APIs, authentication, and data are not impacted - this is limited to the Dashboard UI. We're...

3. monitoring 2026-05-22 18:55 UTC

   A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.

4. resolved 2026-05-22 18:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-05-19 21:43 UTC

   We are experiencing delays delivering a subset of webhooks. We have identified the issue and working on a remediation.

2. resolved 2026-05-19 22:00 UTC

   The webhooks queue backlog has been delivered. Thank you for your patience.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: SSO

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-05-14 15:10 UTC

   We experienced errors in our OIDC connections. The issue is now resolved.

2. resolved 2026-05-14 15:12 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-12 19:14 UTC

   We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.

2. investigating 2026-05-12 19:37 UTC

   We are investigating reports of AuthKit emails rendering with no copy in some email clients.

3. identified 2026-05-12 19:43 UTC

   We've identified the issue and are applying a fix.

4. resolved 2026-05-12 20:29 UTC

   Newly-sent emails from WorkOS are now displaying properly in Gmail again.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-12 17:59 UTC

   We are seeing delays delivering webhooks. Our team is currently investigating.

2. identified 2026-05-12 18:04 UTC

   Our team has identified the issue and is implementing mitigations.

3. monitoring 2026-05-12 18:21 UTC

   Our team is seeing webhook delivery recover and we are continuing to monitor the situation.

4. resolved 2026-05-12 18:41 UTC

   This has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-05-09 00:35 UTC

   We are investigating reports of 504 Gateway Timeout errors affecting logins to the WorkOS Dashboard. Users may be unable to sign in at dashboard.workos.com via SSO or Google sign-in. The WorkOS API and AuthKit are unaffected. We will share another update shortly.

2. resolved 2026-05-09 00:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-05-05 16:45 UTC

   We are investigating a delay in sending Authkit webhooks. We will share an update once we have more information.

2. monitoring 2026-05-05 18:51 UTC

   Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.

3. resolved 2026-05-05 19:48 UTC

   We have recovered from any delays delivering webhooks.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-01 20:28 UTC

   We are investigating an issue with our Dashboard. We will share an update as soon as possible.

2. monitoring 2026-05-01 20:40 UTC

   We've identified and addressed the issue. We'll continue to monitor.

3. resolved 2026-05-01 20:51 UTC

   The issue has been resolved. The WorkOS Dashboard is fully operational.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-30 01:00 UTC

   We’re seeing email delivery delays affecting some users. Our team is investigating.

2. identified 2026-04-30 01:30 UTC

   Our team has identified the issue and is actively working on mitigations to restore email delivery for the affected subset of users.

3. monitoring 2026-04-30 01:56 UTC

   Email delivery is returning to normal. Our team is continuing to monitor.

4. resolved 2026-04-30 02:23 UTC

   This has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: SSO, AuthKit

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-20 19:16 UTC

   Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance

2. resolved 2026-04-20 19:17 UTC

   The issue has been resolved, and SSO login performance has returned to normal. We will continue to monitor closely to ensure stability.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Directory Sync

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-16 20:54 UTC

   We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.

2. monitoring 2026-04-16 20:59 UTC

   We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.

3. resolved 2026-04-16 23:10 UTC

   The issue has been resolved. 429 error rates have returned to normal levels for the affected endpoint.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-27 21:57 UTC

   We are investigating an issue with our Dashboard. The custom branding editor's custom CSS code editor and the JWT editor are currently not available. We will share an update as soon as possible.

2. monitoring 2026-03-27 22:03 UTC

   The custom branding code editor and JWT template editor functionality has been restored.

3. resolved 2026-03-27 23:15 UTC

   We think the impact from the issue is over.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: SSO, AuthKit

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-17 14:12 UTC

   We’re investigating elevated API errors and latency.

2. monitoring 2026-03-17 14:27 UTC

   Services have returned to normal operation

3. resolved 2026-03-17 14:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-24 10:11 UTC

   We’re investigating elevated API errors and latency.

2. identified 2026-02-24 10:39 UTC

   Our team has identified the issue and is implementing a fix.

3. resolved 2026-02-24 11:16 UTC

   All services have returned to normal. This incident is resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: SSO, Directory Sync, AuthKit

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-01-27 18:57 UTC

   We are seeing elevated error rates across our services. We will share an update as soon as possible.

2. monitoring 2026-01-27 19:11 UTC

   Our upstream provider has identified the problem and working on a fix. We continue to monitor.

3. monitoring 2026-01-27 19:35 UTC

   Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.

4. resolved 2026-01-27 19:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-01-22 23:44 UTC

   We are experiencing degraded delivery of outbound emails from WorkOS to Outlook and Microsoft 365 inboxes. Some messages may be delayed or not delivered. Delivery to non-Outlook providers is unaffected. We are monitoring the situation and will share updates as they become...

2. resolved 2026-01-23 15:16 UTC

   The issue impacting outbound email delivery to Outlook and Microsoft 365 inboxes has been resolved. Delivery is now operating normally across all providers.

Excerpts are shortened. Read the full incident on WorkOS's status page.

Affected: AuthKit

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-02 20:48 UTC

   We are investigating delays in webhook event delivery affecting some webhook event types. Directory Sync and Magic Auth code functionality are operating normally and are not impacted.

2. identified 2026-01-03 01:03 UTC

   We've identified the issue causing webhook delivery delays and have increased processing capacity.

3. monitoring 2026-01-03 02:10 UTC

   Our team is actively monitoring webhook processing and we're seeing steady progress as our increased processing capacity takes effect. The backlog of pending webhooks is decreasing, and we expect continued improvement over the next several hours.

4. resolved 2026-01-03 14:20 UTC

   Webhook delivery latencies have returned to normal levels. Please contact support if you are still experiencing delays.

Excerpts are shortened. Read the full incident on WorkOS's status page.