Wix

Affected: Store Management, Wix Payments, Wix Editor, Storefront, Third-Party Payment Providers, Checkout, Shipping, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-01 05:17 UTC

   We are currently investigating this issue.

2. investigating 2026-10-01 05:17 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-10-01 05:23 UTC

   Monitoring telemetry shows normal performance across all services. We are continuing to observe system metrics closely.

4. resolved 2026-10-01 05:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Sign-In, Site Loading

Failure mode: A configuration change caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-15 08:35 UTC

   We are aware that users are experiencing multiple issues with Wix Services and we are currently investigating it. Further updates to follow shortly.

2. identified 2026-09-15 08:51 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-09-15 08:56 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-09-15 09:17 UTC

   This incident has been resolved.

5. postmortem 2026-09-17 15:57 UTC

   On September 15th at 8:27 AM UTC, some users in Europe experienced errors when accessing [Wix.com](http://Wix.com), logging in, and viewing live sites, as well as issues using site features such as Bookings, Stores and Payments. All functionality was fully restored within...

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading, View\Preview

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-07 15:26 UTC

   We are aware that some users are experiencing issues with elements missing on Wix Harmony Live Sites and are currently investigating it.

2. resolved 2026-09-07 22:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Email Marketing, Automations, Sign-In, Business Phone Number, Subscriber Registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-01 09:10 UTC

   We've identified that issues with SMS Deliverability are related to incident on Twilio side. Please refer to Twilio for additional information: https://status.twilio.com/

2. monitoring 2026-09-01 10:38 UTC

   We're seeing a decreased number of issues with SMS Deliverability that are related to incident on Twilio side. In case you still experience issues, please refer to Twilio for additional information: https://status.twilio.com/

3. monitoring 2026-09-01 11:07 UTC

   We're seeing a decreased number of issues with SMS Deliverability that are related to incident on Twilio side. In case you still experience issues, please refer to Twilio for additional information: https://status.twilio.com/

4. resolved 2026-09-01 14:55 UTC

   Issue with SMS Delivery Delays on Twilio side is resolved, and is no longer impacting Wix services. Please refer to Twilio Status Page for additional information: https://status.twilio.com/

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Sign-In, Wix Editor, Site Loading, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-19 19:55 UTC

   We are currently investigating this issue.

2. investigating 2026-08-19 20:06 UTC

   We are continuing to investigate this issue.

3. investigating 2026-08-19 20:15 UTC

   We are continuing to investigate this issue.

4. identified 2026-08-19 20:17 UTC

   The issue has been identified and a fix is being implemented.

5. monitoring 2026-08-19 20:20 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2026-08-19 21:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Wix Editor

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-12 14:44 UTC

   We are currently investigating this issue.

2. monitoring 2026-08-12 14:54 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-12 15:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Store Management, Management and Settings, Download, Menu Management, My Sites, Purchase Premium Plan, Management & Settings, Create Event, Player, Site Language Management, Email Marketing, Automations, Backend, Dashboard, Wix Payments, Management and Settings, Pro Gallery, Market Place, Blog Management, Cookies, Sign-In, Player, Forum Management, Studio Workspace, Owner App, Help Center, Wix Editor, Storefront, Book a Room, Upload, Online Orders, Site Loading, Contributors, Connect Domain, Make a Booking, Registration, App Management, Google Translate Service, Facebook and Instagram Ads by Wix, Business Phone Number, Frontend, Custom Forms, Reports, Third-Party Payment Providers, Purchasing a Plan, Developer Tools, Photo Albums, View Post, User Data Request, Side Menu, Embedded Video, View Post, Spaces by Wix, Chatbot, Checkout, View\Preview, Table Reservations, Notifications, Site Members, Connect Mailbox, Calendar, BandsInTown App, SEO, Contacts, IDE, Data Binding, Art Store, Library, Fit by Wix, Team Members, Soundcloud App, Form Management, APIs, Dynamic Pages, Shipping, Third-Party Integrations, Dine by Wix, Point of Sale, Form Submission, Wix Studio, Branded App, Third-Party Logistics, Wix Studio App, Invoices, Price Quotes, Subscriber Registration, Workflows, Chat, Wix Site Search, Logo Maker

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-01 11:27 UTC

   We are currently investigating this issue.

2. investigating 2026-08-01 11:30 UTC

   We are continuing to investigate this issue.

3. investigating 2026-08-01 11:40 UTC

   We are continuing to investigate this issue.

4. investigating 2026-08-01 11:43 UTC

   We are continuing to investigate this issue.

5. investigating 2026-08-01 11:48 UTC

   We are continuing to investigate this issue.

6. identified 2026-08-01 12:34 UTC

   The issue has been identified and a fix is being implemented.

7. identified 2026-08-01 12:47 UTC

   We are continuing to work on a fix for this issue.

8. identified 2026-08-01 13:25 UTC

   Our engineering team has identified the root cause of the issue and is actively executing multiple resolution paths to restore service as quickly as possible. Further updates to follow shortly.

9. monitoring 2026-08-01 14:05 UTC

   A fix has been implemented and we are monitoring the results.

10. monitoring 2026-08-01 14:06 UTC

    We are continuing to monitor for any further issues.

11. monitoring 2026-08-01 14:13 UTC

    The underlying issue has been identified and fixed. Systems are currently recovering, though it may take a short time for all services to return to full capacity. We are continuing to monitor the situation closely.

12. monitoring 2026-08-01 14:33 UTC

    We are continuing to monitor for any further issues.

13. resolved 2026-08-01 14:44 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Wix Payments, Blog Management, Sign-In, Wix Editor, View Post, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-29 13:31 UTC

   We are currently investigating this issue.

2. investigating 2026-07-29 13:38 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-07-29 13:38 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-29 13:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Sign-In, Site Loading, Checkout

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-24 11:29 UTC

   We are currently investigating this issue.

2. identified 2026-07-24 11:29 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-24 11:57 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-24 12:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Sign-In, Wix Editor, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-22 08:36 UTC

   We are currently investigating this issue.

2. investigating 2026-07-22 08:36 UTC

   We are continuing to investigate this issue.

3. identified 2026-07-22 08:38 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2026-07-22 08:41 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-07-22 08:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Wix Editor, Wix Studio

Failure mode: A code release introduced the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-07 14:25 UTC

   We are currently investigating this issue.

2. identified 2026-07-07 14:26 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-07 14:29 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-07 14:35 UTC

   This incident has been resolved.

5. postmortem 2026-07-09 13:07 UTC

   On July 7th at 2:10 PM UTC, some users experienced issues loading the Wix Editors. The issue also affected saving and publishing for some users during this period. All functionality was fully restored within approximately 20 minutes. The root cause was a deployment of a new...

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Wix Editor, Site Loading, Wix Studio

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-07 08:12 UTC

   We are investigating issues with multiple services.

2. monitoring 2026-07-07 08:20 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-07 08:28 UTC

   This incident has been resolved.

4. postmortem 2026-07-09 12:09 UTC

   On July 7th at 7:50 AM UTC, some users experienced issues loading the Wix Dashboard and Wix Editors. All functionality was fully restored within approximately 20 minutes. The root cause was an interaction between two events: a new automated database infrastructure optimization...

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Wix Editor

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-29 15:36 UTC

   We are currently investigating this issue.

2. investigating 2026-06-29 15:37 UTC

   We are continuing to investigate this issue.

3. investigating 2026-06-29 15:38 UTC

   We are continuing to investigate this issue.

4. monitoring 2026-06-29 15:50 UTC

   The issue has been resolved and we are continuing to monitor.

5. resolved 2026-06-29 15:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading, View\Preview

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-25 20:17 UTC

   We are currently investigating this issue.

2. identified 2026-06-25 22:12 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-06-25 22:26 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-06-25 22:36 UTC

   The issue has been resolved. If you are still having issues with Harmony container content not loading, please contact Customer Care.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Store Management, Storefront, Checkout

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-23 09:16 UTC

   We are currently investigating this issue.

2. identified 2026-06-23 09:22 UTC

   We are continuing to investigate this issue related to Stores Products and Checkout. We have identified an issue with our DB, and are currently working on reverting the changes that caused it.

3. monitoring 2026-06-23 09:51 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-06-23 09:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-10 10:55 UTC

   We are currently investigating an issue with accessing live sites affecting some users.

2. identified 2026-06-10 10:56 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-06-10 11:14 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-06-10 11:14 UTC

   We are continuing to monitor for any further issues.

5. resolved 2026-06-10 11:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-05-11 19:00 UTC

   The issue has been resolved

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Wix Editor, Wix Studio

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-07 11:36 UTC

   We are currently investigating this issue.

2. investigating 2026-05-07 11:56 UTC

   We are continuing to investigate this issue.

3. identified 2026-05-07 11:59 UTC

   The issue has been identified and a fix is being implemented.

4. identified 2026-05-07 12:06 UTC

   The issue has been identified and a fix is being implemented.

5. identified 2026-05-07 12:23 UTC

   Our engineers identified an issue caused by a corrupted version of the editor. This version has already been reverted, but users who attempted to publish their sites while it was active may still be affected. We are actively working on a fix.

6. identified 2026-05-07 13:55 UTC

   Our engineers identified an issue caused by a corrupted version of the editor. This version has already been reverted, but users who attempted to publish their sites while it was active may still be affected. We are still actively working on a fix.

7. identified 2026-05-07 15:57 UTC

   The issue has been identified, and a fix is being deployed.

8. identified 2026-05-07 17:44 UTC

   Our engineers identified an issue caused by a corrupted version of the editor. This version has already been reverted, but users who attempted to publish their sites while it was active may still be affected. We are still actively working on a fix.

9. monitoring 2026-05-07 18:12 UTC

   A fix has been implemented and we are monitoring the results.

10. resolved 2026-05-07 21:51 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Automations, Blog Management, Business Phone Number, View Post, Contacts, Form Management, Form Submission, Invoices, Price Quotes, Subscriber Registration, Workflows, Chat

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-06 22:27 UTC

   We are currently investigating this issue.

2. investigating 2026-05-07 00:00 UTC

   We are continuing to investigate this issue.

3. investigating 2026-05-07 00:14 UTC

   We are continuing to investigate this issue.

4. investigating 2026-05-07 01:32 UTC

   We are continuing to investigate this issue.

5. investigating 2026-05-07 01:58 UTC

   We are continuing to investigate this issue.

6. resolved 2026-05-07 01:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-16 13:57 UTC

   Some site visitors may experience issues on multiple services.

2. resolved 2026-04-16 15:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-14 14:37 UTC

   Our engineers are currently investigating an issue affecting possibility to log in into Wix account. Check back here for updates.

2. monitoring 2026-04-14 15:06 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-14 15:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Pro Gallery, Photo Albums

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-02 10:04 UTC

   We are currently investigating this issue.

2. investigating 2026-04-02 10:11 UTC

   We are continuing to investigate this issue.

3. investigating 2026-04-02 11:10 UTC

   Our engineers are continuing to investigate this issue.

4. investigating 2026-04-02 11:21 UTC

   We are continuing to investigate this issue.

5. identified 2026-04-02 11:35 UTC

   The issue has been identified and a fix is being implemented.

6. identified 2026-04-02 11:42 UTC

   We are continuing to work on a fix for this issue.

7. resolved 2026-04-02 11:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-26 15:21 UTC

   Some website visitors may experience reduced performance when accessing their live sites.

2. monitoring 2026-03-26 15:32 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-26 16:21 UTC

   The issue has been confirmed to be resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-25 16:15 UTC

   We are aware that some users are experiencing issues with accessing their Dashboard and are currently investigating it

2. resolved 2026-03-25 17:16 UTC

   This incident has been mitigated. We are conducting an additional investigation on the cause and will update in the Postmortem once our investigation is complete. Thank you for your patience.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-03-16 15:46 UTC

   The issue has been identified, implementing the fix.

2. resolved 2026-03-16 16:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Wix Editor, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-11 15:07 UTC

   We are currently investigating this issue.

2. investigating 2026-03-11 15:22 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-03-11 15:22 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-11 15:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-05 13:51 UTC

   Our engineers are currently investigating an issue with Wix live sites showing 500 errors.

2. investigating 2026-03-05 14:06 UTC

   We are continuing to investigate this issue.

3. resolved 2026-03-05 14:20 UTC

   The incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Sign-In, Studio Workspace, Wix Editor, Side Menu, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-26 10:51 UTC

   Some website owners may experience issues on multiple services.

2. monitoring 2026-02-26 11:27 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-26 11:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Wix Editor, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-18 17:16 UTC

   Our engineers are currently investigating an issue affecting Saving/Publishing in Editor. Check back here for updates.

2. monitoring 2026-02-18 18:00 UTC

   Currently the issue should be mitigated for the most users, some may expirience issues on rare ocasions.

3. resolved 2026-02-18 19:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-07 10:09 UTC

   Our engineers are currently investigating issue with recently Published Changes displaying on Live Sites.

2. monitoring 2026-02-07 11:00 UTC

   We've identified root of the issue with recently Published Changes displaying on Live Sites. A fix has been implemented by our engineers and we are monitoring the results.

3. monitoring 2026-02-07 12:24 UTC

   A fix has been implemented by our engineers and we are monitoring the results.

4. resolved 2026-02-07 12:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Chatbot

Failure mode: The text does not say enough to tell. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-12-31 11:40 UTC

   Due to a planned maintenance, contacting Customer Care via Chat may be temporarily unavailable between 12pm-1pm UTC

2. resolved 2025-12-31 12:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Help Center

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-20 03:33 UTC

   We’re working on a solution, try again later.

2. investigating 2025-11-20 08:30 UTC

   We are continuing to investigate this issue.

3. resolved 2025-11-20 08:32 UTC

   The incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Upload

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-03 12:05 UTC

   We are currently investigating an issue adding and managing media files to sites.

2. identified 2025-11-03 12:08 UTC

   The issue has been identified and a fix is currently being implemented.

3. resolved 2025-11-03 12:16 UTC

   The incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: My Sites, Sign-In, Studio Workspace, Wix Editor, Site Loading, Side Menu, Notifications, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-22 12:43 UTC

   We are currently investigating issues with multiple Wix Services, including Editor and Site list.

2. identified 2025-10-22 12:50 UTC

   The issue has been identified and a fix is being implemented.

3. investigating 2025-10-22 12:57 UTC

   We are continuing to investigate this issue.

4. monitoring 2025-10-22 12:57 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-10-22 12:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Third-Party Payment Providers

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-16 15:29 UTC

   We are investigating this issue and Paypal has confirmed the issue is on their side

2. identified 2025-10-16 15:32 UTC

   We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.

3. identified 2025-10-16 15:45 UTC

   We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.

4. identified 2025-10-16 16:00 UTC

   We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.

5. identified 2025-10-16 16:16 UTC

   We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.

6. identified 2025-10-16 16:30 UTC

   We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.

7. monitoring 2025-10-16 16:47 UTC

   The issue appears resolved. We are monitoring.

8. monitoring 2025-10-16 16:47 UTC

   We are continuing to monitor for any further issues.

9. resolved 2025-10-16 17:00 UTC

   This incident has been resolved.

10. postmortem 2025-10-16 17:00 UTC

    The Paypal Payments Processing Issue was caused by something on Paypal’s end. For more information, when it is availble, please check here: [https://www.paypal-status.com/history/production](https://www.paypal-status.com/history/production)

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-09-15 12:19 UTC

   We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix. While we investigate, we recommend contacting Sky's support team directly for assistance. You can...

2. identified 2025-09-15 12:25 UTC

   We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

3. monitoring 2025-09-15 15:25 UTC

   We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

4. resolved 2025-09-15 15:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-08-27 23:36 UTC

   We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As...

2. identified 2025-08-28 02:39 UTC

   We're aware of an issue with accessing Wix sites for some visitors from Brazil. We have done an extensive investigation and found the issue to be caused by the routing path between a client's ISP (Internet service provider) and Wix before it reaches Wix's infrastructure. As...

3. resolved 2025-08-28 04:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-08-21 22:12 UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take...

2. identified 2025-08-21 22:17 UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. We have done an extensive investigation and found the issue to be caused by the routing before it reaches Wix....

3. resolved 2025-08-22 04:40 UTC

   The site loading issue affecting users in Brazil is now resolved. Sites are now loading normally. The issue was related to external network conditions with third-party Latin American ISP providers. We have done an extensive investigation and found the issue to be caused by the...

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-20 22:33 UTC

   We are currently investigating this issue.

2. investigating 2025-08-20 22:35 UTC

   We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it

3. identified 2025-08-20 22:49 UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take...

4. identified 2025-08-21 03:35 UTC

   The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

5. identified 2025-08-21 03:37 UTC

   The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

6. resolved 2025-08-21 03:37 UTC

   The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-08-18 14:43 UTC

   We applied another fix to mitigate the issue, monitoring the results.

2. resolved 2025-08-18 17:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-08-18 07:42 UTC

   We are seeing "the server encountered a temporary error" when trying to open certain live sites.

2. investigating 2025-08-18 08:10 UTC

   We are continuing to investigate this issue.

3. investigating 2025-08-18 09:19 UTC

   We are continuing to investigate the issue related to a server error displaying on certain live sites.

4. monitoring 2025-08-18 12:43 UTC

   A fix has been implemented by our engineers and we are monitoring the results.

5. resolved 2025-08-18 14:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-08-14 22:44 UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are...

2. identified 2025-08-15 00:07 UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are...

3. identified 2025-08-15 01:32 UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are...

4. monitoring 2025-08-15 02:36 UTC

   The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.

5. resolved 2025-08-15 02:53 UTC

   The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Site Loading

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-14 00:01 UTC

   We are currently investigating this issue.

2. investigating 2025-08-14 00:11 UTC

   We are continuing to investigate this issue.

3. investigating 2025-08-14 00:32 UTC

   We are continuing to investigate this issue.

4. investigating 2025-08-14 00:39 UTC

   We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily.

5. investigating 2025-08-14 00:41 UTC

   We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.

6. investigating 2025-08-14 00:48 UTC

   We are continuing to investigate this issue.

7. investigating 2025-08-14 00:48 UTC

   We are investigating this issue. This seems to be affecting users on Vivo and Claro NET primarily. If you are affected, please contact your ISP and confirm if they are not blocking access.

8. investigating 2025-08-14 00:55 UTC

   We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.

9. investigating 2025-08-14 01:05 UTC

   We are still investigating this issue on our end. If you are affected, please contact your ISP and confirm if they are not blocking access.

10. investigating 2025-08-14 01:13 UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

11. investigating 2025-08-14 01:25 UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

12. investigating 2025-08-14 01:41 UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

13. investigating 2025-08-14 01:50 UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" Please still check with your ISPs to ensure you are not being blocked.

14. investigating 2025-08-14 02:22 UTC

    We are still investigating this issue on our end. As a possible workaround: Try typing the full site address including: "https://www" or "www"

15. investigating 2025-08-14 03:15 UTC

    The issue affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes before closing the incident.

16. resolved 2025-08-14 03:27 UTC

    The site loading issue affecting users in Brazil is now resolved. The issue was caused by problems with 3rd party Tier 2 Latin American ISP provders. Sites are now loading normally, the issue was fixed by the 3rd party provider. No further action is required. We will continue...

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Wix Editor, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-08-12 12:28 UTC

   We are currently investigating the issue

2. monitoring 2025-08-12 12:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-08-12 12:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Store Management, Management and Settings, Download, Menu Management, My Sites, Purchase Premium Plan, Management & Settings, Create Event, Player, Site Language Management, Email Marketing, Automations, Backend, Dashboard, Wix Payments, Management and Settings, Pro Gallery, Market Place, Blog Management, Cookies, Sign-In, Player, Forum Management, Studio Workspace, Owner App, Help Center, Wix Editor, Storefront, Book a Room, Upload, Online Orders, Site Loading, Contributors, Connect Domain, Make a Booking, Registration, App Management, Google Translate Service, Facebook and Instagram Ads by Wix, Business Phone Number, Frontend, Custom Forms, Reports, Third-Party Payment Providers, Purchasing a Plan, Developer Tools, Photo Albums, View Post, User Data Request, Side Menu, Embedded Video, View Post, Spaces by Wix, Chatbot, Checkout, View\Preview, Table Reservations, Notifications, Site Members, Connect Mailbox, Calendar, BandsInTown App, SEO, Contacts, IDE, Data Binding, Art Store, Library, Fit by Wix, Team Members, Soundcloud App, Form Management, APIs, Dynamic Pages, Shipping, Third-Party Integrations, Dine by Wix, Point of Sale, Form Submission, Wix Studio, Branded App, Third-Party Logistics, Wix Studio App, Invoices, Price Quotes, Subscriber Registration, Workflows, Chat, Wix Site Search, Logo Maker

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-08-08 18:29 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2025-08-08 18:44 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-08-08 18:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Wix Editor, Site Loading, Wix Studio

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-08 16:48 UTC

   We are currently investigating this issue.

2. resolved 2025-08-08 16:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Sign-In, Wix Editor, Site Loading, Wix Studio

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-08-08 12:54 UTC

   Some users may experience issues on multiple services.

2. investigating 2025-08-08 13:48 UTC

   The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

3. identified 2025-08-08 13:58 UTC

   The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

4. monitoring 2025-08-08 14:55 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-08-08 15:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-07 17:38 UTC

   We are currently investigating this issue.

2. investigating 2025-08-07 17:46 UTC

   We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.

3. investigating 2025-08-07 17:53 UTC

   We are continuing to investigate this issue. Thank you for your patience while we work to resolve the issue.

4. identified 2025-08-07 17:58 UTC

   The issue has been identified and we are working on a solution.

5. identified 2025-08-07 18:05 UTC

   The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

6. identified 2025-08-07 18:13 UTC

   The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

7. identified 2025-08-07 18:22 UTC

   The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

8. identified 2025-08-07 18:27 UTC

   The issue has been identified and we are working on a solution. Thank you for your patience while the solution is being worked on.

9. identified 2025-08-07 18:33 UTC

   We are implementing a fix and will be monitoring.

10. identified 2025-08-07 18:38 UTC

    We are implementing a fix and will be monitoring.

11. identified 2025-08-07 18:44 UTC

    We are implementing a fix and will be monitoring.

12. identified 2025-08-07 18:49 UTC

    We are implementing a fix and will be monitoring.

13. identified 2025-08-07 18:53 UTC

    A fix has been implemented and we are montioring

14. monitoring 2025-08-07 18:54 UTC

    A fix has been implemented and we are monitoring the results.

15. resolved 2025-08-07 19:00 UTC

    This issue has been resolved. Thank you for your patience.

16. postmortem 2025-08-07 19:00 UTC

    This issue was directly related to [https://www.fastlystatus.com/incident/377793](https://www.fastlystatus.com/incident/377793)

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: View\Preview

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-08-06 03:02 UTC

   Some website owners may experience reduced performance when loading media elements.

2. resolved 2025-08-06 03:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Wix's status page.

Affected: Third-Party Payment Providers

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-08-01 12:46 UTC

   We've identified that issues with PayPal Payments Processing is due to a technical issue on PayPal side.

2. identified 2025-08-01 12:58 UTC

   We've identified that issues with PayPal Payments Processing is due to a technical issue on PayPal side. Please refer to PayPal for additional information: https://www.paypal-status.com/incident/production

3. monitoring 2025-08-01 13:16 UTC

   We're seeing a decrease of complaints regarding PayPal Payments Processing due to a technical issue on PayPal side. In case you still experience issues, please refer to PayPal for additional information: https://www.paypal-status.com/incident/production

4. resolved 2025-08-01 14:05 UTC

   Issue with PayPal Payments Processing is resolved on PayPal side. Please refer to PayPal Status Page for additional information: https://www.paypal-status.com/incident/production

Excerpts are shortened. Read the full incident on Wix's status page.