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sevanalysis

Voyage AI

AI. Source: Voyage AI status page.

Incidents, last 90 days
7
Median to mitigation
18m
Median to resolution
25m
p95 to resolution
18h 19m
Naming an upstream provider
0%
With a postmortem on the status page
0%

What failed, last 90 days

The text does not say enough to tell6
Exhausted memory, disk, CPU, queues, connection pools or quotas1

Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.

Incidents per month

All recorded incidents

Elevated latencies for voyage-4-large document path major 2026-10-13 20:24 UTC 33m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. identified

    The issue has been identified and a fix is going to be applied

  2. monitoring

    A fix has been implemented and we are monitoring the progress

  3. resolved

    The incident has been resolved

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Elevated 5xx errors on rerank and voyage-context-4 major 2026-09-30 14:58 UTC 25m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. monitoring

    A fix has been implemented and we are monitoring the progress

  2. resolved

    The incident has been resolved

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Elevated 503s on rerank models and voyage-4-large critical 2026-09-15 15:00 UTC 19m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating the issues

  2. identified

    The issue has been identified and a fix has been implemented

  3. resolved

    This incident has been resolved

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Elevated 503s on voyage-context-4 major 2026-09-15 12:52 UTC 28m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating the issue

  2. monitoring

    A fix has been implemented and we are monitoring the progress

  3. monitoring

    We are continuing to monitor for any further issues.

  4. resolved

    This incident has been resolved

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Elevated 503s on Voyage-4-large critical 2026-09-14 18:00 UTC 12m

Affected: API

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We are investigating the issue

  2. identified

    The issue has been identified. We are adding more capacity.

  3. monitoring

    We have added more capacity to voyage-4-large. Monitoring in progress.

  4. resolved

    The incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Elevated 5XX status codes across all models major 2026-08-03 01:30 UTC 18h 19m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We're seeing elevated 5XX status codes across all models

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. identified

    The issue has been identified and a fix has been put

  5. monitoring

    A fix has been implemented and we are monitoring the progress

  6. resolved

    The incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

We are seeing elevated 503s across all models major 2026-07-27 23:24 UTC 18m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating the issue

  2. investigating

    We are continuing to investigate this issue.

  3. identified

    The issue has been identified and we have put a fix on it

  4. resolved

    The incident has been resolved

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased rate of 503 errors to voyage-context-3 and all rerank models major 2026-07-13 13:30 UTC 7h

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating the issue

  2. investigating

    We are continuing to investigate this issue.

  3. monitoring

    A fix has been implemented and we are monitoring the results

  4. resolved

    This incident has been resolved

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Service degradation to all models minor 2026-07-03 03:47 UTC 3h 7m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. monitoring

    A fix has been implemented and we are monitoring the results.

  2. monitoring

    We are continuing to monitor for any further issues.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased rate of 503 errors to all models major 2026-07-02 23:57 UTC 44m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Elevated API Errors minor 2026-06-11 15:48 UTC 14m

Affected: API, User Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified

    A fix has been identified. The issue is isolated to voyage-4.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased API errors minor 2026-04-17 22:45 UTC 10m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Control plane service unavailable critical 2026-03-20 19:38 UTC 46m

Affected: User Dashboard

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate the issue

  3. monitoring

    We have put a fix, monitoring the situation

  4. resolved

    The issue has been resolved

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to rerank models major 2026-01-30 00:14 UTC 5m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-3-large none 2026-01-17 08:45 UTC 19m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased rate of 503 errors to all models major 2025-12-09 22:00 UTC 37m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-finance-2 and voyage-law-2 minor 2025-11-14 01:00 UTC 39m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Degraded performance for all models none 2025-11-04 01:20 UTC 1h 12m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the situation.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Degraded performance for all models major 2025-10-31 04:00 UTC 2h 35m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Reranker service degradation minor 2025-10-09 21:00 UTC 45m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased 503 errors to voyage-3.5 major 2025-10-03 16:00 UTC 2h

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Reranker service degradation minor 2025-09-23 19:05 UTC 13m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    The issue has been identified and a fix has been implemented.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Lower-than-expected rate limits minor 2025-08-15 10:00 UTC 8h 50m

Affected: API

Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are investigating reports that some users may be encountering lower-than-expected rate limits. Our team is working to identify the cause and will provide updates as soon as more information is available.

  2. resolved

    The issue has been identified and a fix has been implemented.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased authentication errors minor 2025-07-25 21:25 UTC 21m

Affected: API

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    A fix has been implemented and the issue has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased authentication errors major 2025-06-23 23:30 UTC 45m

Affected: API

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    A fix has been implemented and the issue has been resolved.

  3. postmortem

    We observed a spike in mistaken 401 errors starting at 4:50 PM PDT, peaking at 90% from 5:13–5:17 PM PDT. A brief 1.5% 500 error rate occurred at 5:50 PM PDT. The issue was due to the work identity binding missing from a manual operation. The issue has been resolved and system...

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to all models minor 2025-06-13 00:35 UTC 10m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    The issue has been identified and the incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Partial outage to voyage-code-2 major 2025-06-10 01:50 UTC 5h 50m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to all models major 2025-06-04 19:20 UTC 24m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    The issue has been identified and a fix has been implemented. The issue is resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Mistaken Authentication Error critical 2025-05-28 21:20 UTC 58m

Affected: API

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

  1. investigating

    The new config change made some of the gateway unable to connect to the database. Approximately 10% of the traffic got authentication error mistakenly.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. identified

    We have identified the error and are working on a rollback

  4. monitoring

    A fix has been implemented and we are monitoring the results

  5. resolved

    This issue has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-3-lite none 2025-05-20 18:33 UTC 24m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. identified

    The issue has been identified and a fix is being implemented.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-finance-2, voyage-large-2-instruct, voyage-law-2, voyage-code-2 major 2025-05-01 22:32 UTC 12m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Dashboard is down none 2025-04-18 10:00 UTC 0m

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. resolved

    A missing DNS config change caused the dashboard frontend couldn't connect with backend. Unable to view the web page and operate on it.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Higher than expected latency to voyage-multimodal-3 major 2025-04-10 18:22 UTC 57m

Affected: API

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

API is partially down. major 2025-04-08 13:39 UTC 2h 3m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

API is partially down major 2025-04-05 17:50 UTC 1h 55m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

API is partially down none 2025-04-04 00:05 UTC 5m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. investigating

    The issue has been identified.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to reranker models none 2025-03-13 17:55 UTC 25m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-code-3 none 2025-03-11 04:45 UTC 7h 30m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Partial outage none 2025-03-06 08:00 UTC 0m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. resolved

    12:00-1:30AM PST, on average 15-20% errors across all models. 1:30AM-4PM PST, around 1% errors.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

API is partially down. none 2025-03-05 18:10 UTC 14m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

API is partially down none 2025-03-05 08:01 UTC 18m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-code-3 none 2025-03-04 10:06 UTC 8m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to API. none 2025-03-04 08:05 UTC 20m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-large-2 and voyage-code-2 none 2025-03-04 05:28 UTC 24h 3m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-3-large none 2025-03-04 04:00 UTC 6m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors and significantly degraded performance across API critical 2025-01-29 00:07 UTC 16m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. identified

    The issue has been identified and a fix is being implemented.

  2. resolved

    This incident has been resolved.

  3. investigating

    We are currently investigating this issue.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors to voyage-3 major 2024-12-17 07:35 UTC 28m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors for voyage-3 and voyage-code-3 minor 2024-12-08 11:30 UTC 0m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. resolved

    The issue has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

Increased errors for voyage-large-2-instruct minor 2024-12-02 18:31 UTC 27m

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently investigating this issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.

api.voyageai.com down for ssl connections none 2024-11-09 00:01 UTC 1h 4m

Affected: API

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. identified

    We are finding a fix for the issue

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Voyage AI's status page.