Vimeo

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-10-11 00:00 UTC

   We are currently investigating this issue.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Record

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-21 09:55 UTC

   We are currently investigating this issue.

2. identified 2026-09-21 10:05 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-09-21 11:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Create

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-05 19:23 UTC

   We are currently investigating this issue.

2. investigating 2026-08-05 19:24 UTC

   We are investigating an issue with Vimeo Create

3. investigating 2026-08-05 19:33 UTC

   We are continuing to investigate the issue

4. identified 2026-08-05 20:00 UTC

   We are seeing recovery with the Create services are are continuing to monitor

5. resolved 2026-08-05 20:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: On-Site Player, Embedded Player

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-29 16:38 UTC

   We are currently investigating this issue.

2. investigating 2026-07-29 16:43 UTC

   We are experiencing partial outages to our players and are working to implement a fix

3. investigating 2026-07-29 16:44 UTC

   We are continuing to investigate this issue.

4. identified 2026-07-29 16:52 UTC

   We have implemented a fix and are monitoring.

5. identified 2026-07-29 17:16 UTC

   A fix has been implemented and we are seeing recovery across the players.

6. resolved 2026-07-29 17:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: On-Site Player, Embedded Player

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-26 19:17 UTC

   We are currently investigating this issue.

2. investigating 2026-06-26 19:18 UTC

   We have identified an issue loading Showcases.

3. identified 2026-06-26 19:26 UTC

   The issue has been identified and a fix is being implemented.

4. identified 2026-06-26 19:28 UTC

   We are continuing to work on a fix for this issue.

5. identified 2026-06-26 19:59 UTC

   A fix has been released and we are monitoring the impact.

6. resolved 2026-06-26 20:13 UTC

   The disruption to Showcases has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: On-Site Player, Embedded Player

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-14 16:42 UTC

   We are currently investigating this issue.

2. investigating 2026-04-14 16:43 UTC

   We have identified an issue with the Player and are investigating.

3. identified 2026-04-14 17:01 UTC

   We have identified the issue and are implementing a fix.

4. identified 2026-04-14 17:13 UTC

   We have implemented the fix and are seeing recovery.

5. investigating 2026-04-14 17:25 UTC

   We are reinvestigating an issue with the Player.

6. resolved 2026-04-14 17:49 UTC

   Player is now functional.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-01 02:42 UTC

   We are currently investigating this issue.

2. investigating 2026-04-01 02:52 UTC

   We believe we have identified the cause and are working on a fix.

3. monitoring 2026-04-01 03:13 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-01 03:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-14 21:56 UTC

   We are currently investigating this issue.

2. identified 2026-01-14 21:59 UTC

   We detected and fixed an issue with recorded videos, where the upload would fail after the recording finished. These videos will appear in your library, stuck in the "Upload pending" state. As of approx. 4:30pm Eastern, all new recordings are uploading successfully. We are...

3. resolved 2026-01-14 22:10 UTC

   Unfortunately, we determined that failed uploads from recordings cannot be recovered, and we recommend deleting these videos from your library, and re-recording the video. We apologize for the inconvenience.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: On-Site Player, Upload, Create, Record

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-08 10:57 UTC

   We are currently investigating this issue.

2. investigating 2026-01-08 11:00 UTC

   We are continuing to investigate this issue.

3. resolved 2026-01-08 11:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-29 10:22 UTC

   We are currently investigating this issue.

2. identified 2025-12-29 10:39 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-12-29 11:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-05 09:07 UTC

   We are currently investigating this issue.

2. identified 2025-12-05 09:12 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2025-12-05 09:32 UTC

   The fix has been implemented and we are monitoring

4. identified 2025-12-05 09:44 UTC

   Vimeo site and player are accessible.

5. resolved 2025-12-05 09:48 UTC

   The incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Live Analytics, VOD Analytics

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-12-04 18:02 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2025-12-04 18:14 UTC

   A processing issue is delaying analytics data. Previously processed data is still available through the analytics reports. No data loss is projected.

3. identified 2025-12-05 01:35 UTC

   We have implemented the fix and we are currently monitoring our services.

4. identified 2025-12-05 12:38 UTC

   Live Analytics is operational

5. identified 2025-12-05 14:08 UTC

   Live and non-live Analytics are not operational

6. investigating 2025-12-05 14:11 UTC

   We are currently investigating this issue.

7. identified 2025-12-05 20:27 UTC

   The issue has been identified and a fix is being implemented.

8. identified 2025-12-05 20:29 UTC

   live Analytics is operational

9. resolved 2025-12-06 22:47 UTC

   Services are operational as of 2025-12-05, 09:51 PM Eastern time

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-27 09:06 UTC

   We are currently investigating this issue.

2. investigating 2025-11-27 09:07 UTC

   We are investigating reports of elevated buffering

3. identified 2025-11-27 11:11 UTC

   The issue has been identified and a fix is being implemented.

4. investigating 2025-11-28 18:54 UTC

   A workaround has been implemented while we investigate the root cause.

5. resolved 2025-12-02 15:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-11-18 14:27 UTC

   One of our providers is experiencing issues causing verification on certain pages to fail. We are actively working on a solution.

2. monitoring 2025-11-18 15:12 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-18 18:03 UTC

   All systems are now operating normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-11 09:57 UTC

   We are currently investigating this issue.

2. investigating 2025-11-11 09:58 UTC

   There are delays creating video transcripts

3. identified 2025-11-11 14:33 UTC

   Transcripts are now being processed

4. resolved 2025-11-11 16:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-24 16:42 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2025-10-24 16:45 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2025-10-24 16:52 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-10-24 16:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2025-10-23 14:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-21 12:27 UTC

   We are currently investigating this issue.

2. investigating 2025-10-21 12:30 UTC

   We’re investigating issues where loading player.js fails. This may affect playback in scenarios where customers are directly loading our Player library. Playback on the web and in embeds are unaffected.

3. identified 2025-10-21 13:45 UTC

   We've taken action to circumvent the problem and we are seeing signs of recovery.

4. identified 2025-10-21 13:50 UTC

   We've confirmed that player.js is now successfully loading. We'll continue monitoring.

5. resolved 2025-10-21 19:56 UTC

   Monitors are clear and we’re resolving this incident.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-10-20 07:55 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2025-10-20 08:09 UTC

   We are currently experiencing technical difficulties with our AI services due to an issue with one of our third-party service providers. Our technical team has identified the source of the problem and is working closely with the provider to restore full functionality as quickly...

3. identified 2025-10-20 09:26 UTC

   We are currently experiencing technical difficulties with our AI and Create services due to an issue with one of our third-party service providers. Our technical team has identified the source of the problem and is working closely with the provider to restore full functionality...

4. resolved 2025-10-20 10:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-16 10:57 UTC

   We are currently investigating this issue.

2. investigating 2025-10-16 11:06 UTC

   Current Status: Investigating Current Action: We have identified issues with Livestream Studio. We are investigating and will update you here when we have more information.

3. identified 2025-10-16 11:29 UTC

   The issue has been identified and a fix is being implemented.

4. identified 2025-10-16 11:34 UTC

   Current Status: Monitoring Current Action: We have implemented fix for issues with Livestream Studio.

5. resolved 2025-10-16 12:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-14 18:34 UTC

   We are currently investigating this issue.

2. investigating 2025-10-14 18:35 UTC

   Some customers may see a spinner when trying to upload on vimeo.com

3. identified 2025-10-14 18:50 UTC

   We have a fix in place, users should not be facing the issue anymore.

4. resolved 2025-10-14 18:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Support Systems

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-10 02:50 UTC

   We are currently investigating the issue.

2. resolved 2025-10-10 12:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: On-Site Player, Embedded Player, Upload

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-10 01:02 UTC

   We are currently investigating this issue.

2. investigating 2025-10-10 01:11 UTC

   We are currently investigating reports of increased buffering rates for video playback.

3. identified 2025-10-10 01:25 UTC

   The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.

4. identified 2025-10-10 01:56 UTC

   A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.

5. identified 2025-10-10 22:29 UTC

   All affected videos have been queued for reprocessing.

6. resolved 2025-10-10 22:47 UTC

   All affected videos are processing normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website, On-Site Player, Embedded Player

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-10-07 22:58 UTC

   We've identified an issue where users are able to view private live events because their password is rejected. We're rolling out a fix.

2. monitoring 2025-10-07 23:07 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-10-07 23:08 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-10-08 00:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website, Editor, Interactive

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-01 22:02 UTC

   https://vimeo.com/create/edit is intermittently not loading.

2. investigating 2025-10-02 00:51 UTC

   We are continuing to investigate this issue.

3. investigating 2025-10-02 02:09 UTC

   We are continuing to investigate this issue.

4. monitoring 2025-10-02 12:57 UTC

   We've deployed a fix that has dramatically reduced the rate of errors, and we're continuing to monitor for progress. Thanks for your continued patience.

5. monitoring 2025-10-02 13:01 UTC

   We are continuing to monitor for any further issues.

6. resolved 2025-10-02 17:58 UTC

   This incident is now fully resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Create, Editor

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-23 01:32 UTC

   We are currently investigating an issue where video and image uploads are failing to load when creating and editing videos on the web. Mobile is unaffected.

2. investigating 2025-09-23 13:01 UTC

   Thanks for your patience while we continue to investigate this issue. To clarify, both web and mobile are affected by this issue, contrary to the initial report. Notably, this only affects media assets when creating and editing videos. General site uploads are not impacted.

3. resolved 2025-09-24 20:23 UTC

   This incident has been resolved, and prior uploads are now visible when creating and editing videos. Our sincere apologies for the delay.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: VOD Analytics

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-22 13:38 UTC

   We are currently investigating this issue.

2. investigating 2025-09-22 13:48 UTC

   Current Status: detected Current Action: We have identified a delay in processing non-live video analytics. No data has been lost, and all analytics will be fully updated once processing completes.

3. investigating 2025-09-26 14:37 UTC

   Processing of all new video analytics data has been restored as of September 24th, 12:00 PM EDT. We are now processing the backlog of data from September 18th to September 24th. All data is safe and will be made available once the backlog is cleared.

4. resolved 2025-10-15 15:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-09-09 22:49 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2025-09-09 22:51 UTC

   Thumbnails on player embeds are currently failing to load but should recover shortly.

3. identified 2025-09-09 22:58 UTC

   Thumbnails are loading again.

4. resolved 2025-09-09 23:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-09 17:36 UTC

   We are currently investigating this issue.

2. identified 2025-09-09 17:49 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-09-09 17:51 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-09-09 20:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-05 12:35 UTC

   We are currently investigating this issue.

2. investigating 2025-09-05 12:37 UTC

   Interactive Editor (Classic) is down

3. identified 2025-09-05 14:24 UTC

   The issue has been identified and a fix is being implemented.

4. identified 2025-09-05 14:49 UTC

   We are continuing to work on a fix for this issue.

5. identified 2025-09-05 15:11 UTC

   We are continuing to work on a fix for this issue.

6. identified 2025-09-05 16:37 UTC

   We are continuing to work on a fix for this issue.

7. monitoring 2025-09-08 07:43 UTC

   The fix has been implemented, and Interactive Editor (Classic) is now available in 93% of geographic locations. For the remaining locations, it may take up to 72 hours for DNS changes to propagate. As a workaround, it's possible to use Interactive Editor (Classic) in these...

8. resolved 2025-09-10 06:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: A code release introduced the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-04 14:22 UTC

   We are currently investigating this issue.

2. investigating 2025-09-04 14:24 UTC

   Current Status: detected Current Action: Vimeo.com homepage and login are having issues loading

3. identified 2025-09-04 14:27 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2025-09-04 14:29 UTC

   Current Status: mitigated Current Action: The issue with the homepage and login not loading has been resolved.

5. postmortem 2025-09-11 13:35 UTC

   # **What happened** On September 4, between approximately 10:00 AM and 11:00 AM EDT, some Vimeo users experienced partially rendered pages across the site. Affected pages displayed the top menu bar but were missing portions of the expected page content. # **What caused it**...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-27 02:09 UTC

   We are currently investigating this issue.

2. identified 2025-08-27 02:46 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-08-27 03:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: VOD Analytics

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-24 23:58 UTC

   We are currently investigating this issue.

2. investigating 2025-08-25 00:01 UTC

   Viewer count on Live Events is impacted. We have identified the underlying issue and are actively addressing it.

3. investigating 2025-08-25 10:47 UTC

   At 11:52 PM Aug 24, 2025 we have recovered from Viewer count lag for Live events. Viewer count on Live events should be showing correct values now. Non-Live Video Analytics is still experiencing delay in data freshness and we are actively working on it.

4. identified 2025-08-25 19:11 UTC

   The issue has been identified and a fix is being implemented.

5. identified 2025-08-25 19:20 UTC

   We have mitigated the issue. Starting Aug 25, 2025 10:00 AM EDT all video viewing events are processed and are available on Video Analytics reports. There are unprocessed video viewing events that occurred between Aug 23, 08:30 PM EDT and Aug 25, 10:00 AM EDT. We are actively...

6. identified 2025-08-28 19:34 UTC

   All the new data is being processed and is made available in Video Analytics reports. We are continuing to process all video viewing events that occurred between August 23, 08:30 PM EDT and August 25, 10:00 AM EDT. Once processed, these events will be available in the Video...

7. resolved 2025-08-31 04:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-19 21:40 UTC

   We are currently investigating this issue.

2. investigating 2025-08-19 21:41 UTC

   Some users are experiencing authorization errors with Showcases that should be publicly available. We're currently investigating...

3. identified 2025-08-19 21:54 UTC

   We've identified the issue and deployed a fix.

4. resolved 2025-08-19 22:22 UTC

   Showcases are now fully operational.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-19 17:46 UTC

   We are currently investigating this issue.

2. identified 2025-08-19 17:55 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-08-19 18:00 UTC

   This incident has been resolved.

4. postmortem 2025-08-19 21:27 UTC

   # **What happened** On August 19, between approximately 12:45 PM and 2:00 PM EDT, Vimeo Enterprise customers were unable to access their video libraries or play videos through our China delivery solution. # **What caused it** Our third-party hosting provider experienced an...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-14 20:01 UTC

   We are currently investigating this issue.

2. investigating 2025-08-14 20:02 UTC

   Integration test incident

3. resolved 2025-08-14 20:02 UTC

   Integration test is complete

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-08-13 22:14 UTC

   Some Vimeo OnDemand pages that use custom domains are currently failing. We've identified the issue and are deploying a fix.

2. monitoring 2025-08-13 22:27 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-08-13 22:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-31 05:16 UTC

   We have identified the issue and working on a fix.

2. identified 2025-07-31 06:07 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-07-31 07:23 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-07-31 08:43 UTC

   This incident has been resolved.

5. postmortem 2025-08-08 20:34 UTC

   # **What happened** On July 31, between approximately 12:30 AM and 2:00 AM EDT, some logged-out Vimeo users encountered an issue when visiting the Vimeo home page. Instead of the expected content, impacted users received a blank screen with a brief error message. # **What caused...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Upload

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2025-07-26 15:51 UTC

   From 4:12am EDT to 11:42 am EDT some uploads might have gotten stuck in processing/optimizing. Engineers are currently recovering those videos, but the system is back to normal at this time.

2. monitoring 2025-07-26 19:48 UTC

   Vimeo Engineers continue to work on recovering uploads that are stuck optimizing from an earlier partial outage.

3. resolved 2025-07-26 22:48 UTC

   Videos have been recovered from the affected time range. Systems to continue to operate normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website, On-Site Player, Embedded Player

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-22 10:46 UTC

   We are currently investigating this issue.

2. investigating 2025-07-25 10:13 UTC

   We are continuing to investigate this issue.

3. resolved 2025-07-29 08:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Upload

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-19 16:19 UTC

   We are currently investigating an issue with processing uploads.

2. monitoring 2025-07-19 16:28 UTC

   We have implemented a fix, though any uploads between 2:56 EDT and 12:21 EDT that are still processing may take additional time to recover.

3. investigating 2025-07-19 17:20 UTC

   We're investigating an issue where uploads are delayed.

4. monitoring 2025-07-19 17:24 UTC

   Upload processing has been restored but there are some residual delays while we process the backlog.

5. monitoring 2025-07-19 17:52 UTC

   Impacted uploads from earlier have completed processing but are resulting in a player error as we continue to recover those.

6. monitoring 2025-07-19 20:24 UTC

   Our team continues to work on recovering some videos that were uploaded between 2:56 EDT and 12:21 EDT that are experiencing a playback error. New Uploads after that period are unaffected.

7. resolved 2025-07-19 22:00 UTC

   We have recovered the affected videos and systems are operating normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Upload

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-07-18 15:41 UTC

   We are currently investigating an issue with increase upload failure rates.

2. identified 2025-07-18 16:07 UTC

   An underlying issue with our cloud provider has been identified. We have directed resources away from the affected region to compensate, but error rates may continue to be slightly elevated from normal.

3. identified 2025-07-18 16:33 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2025-07-18 18:26 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-07-18 18:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: On-Site Player, Embedded Player, Upload, Create, Record

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2025-07-15 18:06 UTC

   Some uploads created between 10:55 and 13:55 ET are experiencing delays transitioning to playable status. New uploads are processing normally. Recovery is in-progress for affected uploads; no data loss is expected.

2. resolved 2025-07-15 22:47 UTC

   This incident has been resolved. Recovery is complete for affected uploads.

3. postmortem 2025-07-30 16:57 UTC

   # **What happened** On July 15, between approximately 11:00 AM and 2:00 PM EDT, some Vimeo users who uploaded videos experienced delays in playback. # **What caused it** A recent update introduced a bug into the video processing pipeline that prevented some processed videos from...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-27 21:16 UTC

   We are investigating an issue preventing new users from joining Vimeo. Existing users, uploads, and playback are unaffected.

2. identified 2025-06-27 21:38 UTC

   We've identified the issue and are working on a fix.

3. monitoring 2025-06-27 22:24 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-06-27 22:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Upload, Create

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-13 15:42 UTC

   We are currently investigating an issue with video processing and creation delays in a single region.

2. identified 2025-06-13 16:45 UTC

   We have identified the issue. New uploads will be processed immediately, however, some delays still exist for videos uploaded within the last hour. That backlog is currently being worked on.

3. identified 2025-06-13 19:25 UTC

   We are still progressing through the final steps of the backlog recovery.

4. resolved 2025-06-13 22:59 UTC

   Upload and video processing are performing normally.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-06-13 09:44 UTC

   AI translations and highlights services are not working for all users. We have identified the problem and are working towards a resolutions.

2. resolved 2025-06-13 12:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website, On-Site Player, Embedded Player, Upload, API, Live streaming features

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-12 18:20 UTC

   We are currently investigating an issue with degraded service across various parts of Vimeo.

2. investigating 2025-06-12 18:21 UTC

   We are continuing to investigate this issue.

3. investigating 2025-06-12 18:26 UTC

   We are continuing to investigate this issue.

4. investigating 2025-06-12 18:38 UTC

   We are continuing to investigate this issue.

5. investigating 2025-06-12 18:51 UTC

   We can confirm that vimeo.com, mobile, and playback are broadly affected.

6. identified 2025-06-12 19:17 UTC

   We're starting to see recovery across the platform.

7. monitoring 2025-06-12 20:23 UTC

   Our systems continue to recover with most being completely operational. Live Streaming may still encounter issues with archiving once the stream concludes. Additionally, uploads and video processing may be delayed as the system processes the backlog.

8. monitoring 2025-06-12 21:06 UTC

   New live streams from this point forward should be fully operational while archives for previous streams may require extended recovery time. Upload and video processing continues to make progress though there is still a backlog of work causing some delays.

9. resolved 2025-06-12 22:07 UTC

   The upload and video processing backlog has been handled. There is still a very small percentage of jobs that need some intervention to retry which will be progressing over the coming hours. Aside from that, all systems are performing within normal parameters.

10. postmortem 2025-06-20 15:40 UTC

    On June 12, from approximately 2:00 PM to 3:15 PM EDT, a widespread outage at our cloud provider caused most Vimeo services to become temporarily unavailable. During this time, Vimeo users received generic error messages when attempting to access core aspects of the service,...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-11 13:02 UTC

   We are investigating an issue where assets for videoji.cn domains are not loading properly.

2. monitoring 2025-06-11 14:54 UTC

   A fix has been implemented and we're monitoring the results.

3. resolved 2025-06-11 15:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Website

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-07 06:21 UTC

   We are currently investigating this issue.

2. investigating 2025-06-07 06:24 UTC

   Logged in users are not able to access Vimeo site including Vimeo support contact form. Site is accessible for logged out users and on mobile apps.

3. identified 2025-06-07 10:01 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2025-06-07 10:12 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-06-07 10:26 UTC

   This incident has been resolved.

6. postmortem 2025-06-20 15:36 UTC

   On June 7, between approximately 1:00 AM and 6:00 AM EDT, Vimeo was inaccessible to some logged-in users due to failing requests to a crucial service. API requests might have returned HTTP status code 500 during this time. We determined that the characteristics of a critical...

Excerpts are shortened. Read the full incident on Vimeo's status page.

Affected: Billing, VOD Analytics

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-04-03 18:31 UTC

   We are currently investigating the issue.

2. investigating 2025-04-16 13:51 UTC

   We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.

3. monitoring 2025-05-02 08:55 UTC

   Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access...

4. resolved 2025-06-20 21:17 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Vimeo's status page.