Udemy

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-08 18:46 UTC

   We are currently investigating an issue affecting checkout and payment processing on Udemy. Some users may be experiencing errors or failures when attempting to complete a purchase. Our engineering team has identified the issue and is actively working on a resolution. We will...

2. identified 2026-09-08 19:08 UTC

   🟡 Update — Identified We have identified the root cause of the payment processing errors currently affecting checkout on Udemy and Udemy Business Team Plans. Our engineering and infrastructure teams are actively working to implement a fix. Impact: Customers attempting to...

3. monitoring 2026-09-08 19:25 UTC

   We have applied an additional fix for the issue affecting payment processing on Udemy and Udemy Business Team Plans and are actively monitoring to confirm full recovery. Some users may still experience occasional errors at checkout. If this happens, please try again in a few...

4. resolved 2026-09-08 19:47 UTC

   The issue affecting payment processing on Udemy and Udemy Business Team Plans has been resolved. Checkout and payment processing are now operating normally. If you previously encountered an error during checkout, please try your purchase again. If you continue to experience any...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-03 19:41 UTC

   We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.

2. investigating 2026-09-03 19:56 UTC

   We've narrowed down a likely cause of the SSO login issues and are rolling back a recent release as a corrective action. We're monitoring closely and will provide an update shortly.

3. monitoring 2026-09-03 20:03 UTC

   We've rolled back the recent release that was causing SSO login issues, and we're seeing login errors return to normal levels. We're continuing to monitor closely to confirm the issue is fully resolved.

4. resolved 2026-09-03 20:14 UTC

   The recent release causing SSO login issues has been rolled back, and login functionality has returned to normal. This incident is now resolved. We apologize for any inconvenience this may have caused.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy.com (Marketplace)

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-23 17:03 UTC

   We are investigating reports of some users being unable to log in to Udemy. Our engineering team is actively working on a fix. We will provide updates as more information becomes available.

2. investigating 2026-08-24 00:18 UTC

   We are currently investigating reports of users encountering an application error ("client-side exception") when loading the Udemy web login page. Workaround: The Udemy Mobile App (iOS and Android) is fully operational and unaffected by this issue. Impacted learners and...

3. identified 2026-08-24 00:51 UTC

   Our site is currently experiencing a stability issue — our engineering team is currently working to resolve it. This may impact Udemy.com learners accessing the platform via desktop web browsers. Symptoms are login failures and client-side application errors when attempting to...

4. resolved 2026-08-24 01:26 UTC

   Our engineering team has resolved the issue affecting logged-in learners on Udemy.com. Users were experiencing application errors on the homepage and My Learning page when accessing the site via desktop web browsers. A fix has been fully deployed and the issue is no longer...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-08-05 07:48 UTC

   We are seeing reports of SSO login failures of Udemy Business users. Our engineers have been aware of the issue and are now working to resolve it. Users may see the error message "We’re experiencing some issues with our website" while logging in via SSO.

2. identified 2026-08-05 07:50 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2026-08-05 18:44 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-08-05 22:42 UTC

   Resolved – SSO Login Issues August 5, 2026 | 06:53 UTC – 08:44 UTC We have resolved an issue that affected SSO-based login for some Udemy Business users. During this window, a subset of users experienced login failures when attempting to authenticate via SSO. The issue was...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-06-24 18:46 UTC

   We are currently aware of an issue where some video uploads may experience extended processing times. Uploaded videos may remain in a "Processing" state longer than expected. Who is impacted: Instructors uploading video content on the platform.

2. identified 2026-06-24 18:56 UTC

   We are currently aware of an issue where some media uploads may experience extended processing times. Uploaded media, including videos and images, may remain in a “Processing” state longer than expected.

3. resolved 2026-06-24 22:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-27 11:01 UTC

   Our site is experiencing an issue with purchasing courses and subscriptions - We're looking into this, and we'll report back as more information becomes available.

2. resolved 2026-05-27 11:30 UTC

   We have resolved the issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-15 19:35 UTC

   We are currently investigating this issue.

2. monitoring 2026-05-15 20:06 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-05-15 20:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-05-08 01:19 UTC

   We are currently investigating an issue that may affect some logged-in users. Our engineering team is actively working to resolve it. We will provide updates as more information becomes available.

2. identified 2026-05-08 01:55 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2026-05-08 02:12 UTC

   We are currently experiencing service disruptions due to a third-party infrastructure issue. Some users may experience degraded performance or intermittent errors. Current status: We have identified the root cause and are working with our infrastructure provider to restore full...

4. identified 2026-05-08 03:30 UTC

   Service disruption. We are currently stable but still open to impact from the AWS issues. AWS is currently trying to restore a cooling system that caused an overheating event within the datacenter. Next schedule update is around 10pm PT. You may see errors when trying to sign in...

5. monitoring 2026-05-08 06:06 UTC

   Amazon is starting to recover according to the latest updates, but we are seeing some elevated errors again. We are continuing to monitor.

6. monitoring 2026-05-08 10:01 UTC

   We are seeing recovery in all impacted areas of our site. We are continuing to monitor for any further issues.

7. monitoring 2026-05-08 17:55 UTC

   We are continuing to monitor for any further issues.

8. resolved 2026-05-08 17:57 UTC

   The issue caused by a third-party infrastructure problem has been resolved. Systems are now back to normal, and services are running as expected. We’ll keep monitoring closely, but things are looking good on our side.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-05 12:23 UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. monitoring 2026-05-05 17:15 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2026-05-05 19:27 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-05-05 19:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-20 15:45 UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. investigating 2026-04-20 16:03 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-04-20 16:14 UTC

   We are seeing signs of recovery following earlier performance degradation across the platform. Users should experience improved load times, and services are stabilizing. Our engineering team continues to monitor closely to ensure full resolution. We will provide another update...

4. resolved 2026-04-20 16:25 UTC

   This incident has been resolved. Performance has returned to normal across the platform. Our engineering team has confirmed stability and will continue to monitor as a precaution. Thank you for your patience while we worked to address this.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-16 01:09 UTC

   We’re currently investigating an issue where some users see a blank area instead of the video player when trying to watch Udemy courses in a web browser. Our engineering team is working to identify the cause and restore normal video playback. Workaround: Some users may be able...

2. monitoring 2026-04-16 01:34 UTC

   Fix deployed for blank video player issue We’ve deployed a change intended to fix the issue where some users saw a blank area instead of the course video player when watching Udemy courses in a web browser. Initial checks indicate that video playback is working as expected...

3. resolved 2026-04-16 01:59 UTC

   Our engineering team has implemented a fix, and course access is now functioning as expected.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-13 13:30 UTC

   Our Udemy.com site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. resolved 2026-04-13 15:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-12 16:36 UTC

   We are currently investigating an issue where some learners may be receiving an usually high number of email notification from the platform. Our engineering team is actively working to identify the root cause and mitigate the impact. We understand this may be disruptive and...

2. monitoring 2026-04-13 16:21 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-13 16:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-09 09:48 UTC

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. monitoring 2026-04-09 09:54 UTC

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery on the site. Our engineering team will continue monitoring to ensure full restoration. Thank you for your continued patience.

3. resolved 2026-04-09 10:36 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-04-06 17:18 UTC

   Non-cached course landing pages may fail to load for users, resulting in errors when accessing course content.

2. identified 2026-04-06 17:44 UTC

   We are continuing to work on a fix for this issue.

3. identified 2026-04-06 17:50 UTC

   Some course pages may not load and instead show an error, preventing learners from accessing the course content.

4. monitoring 2026-04-06 18:44 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-04-06 22:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-30 10:07 UTC

   We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.

2. identified 2026-03-30 16:09 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-03-30 23:09 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-04-01 10:04 UTC

   We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.

5. resolved 2026-04-02 18:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-20 15:37 UTC

   We are investigating an issue where some learners are unable to complete coding exercises. After running or modifying the base code and clicking Run tests, the execution hangs for 1–2 minutes and then returns the error message “Something is wrong in our systems.”

2. identified 2026-03-20 16:26 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-03-20 17:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-12 16:15 UTC

   We are currently investigating an issue affecting Single Sign-On (SSO) for some users following a recent authentication service migration. At this time, most existing users can log in via SSO but may have experienced failures earlier. New users attempting to sign up via SSO are...

2. investigating 2026-03-12 16:35 UTC

   SSO login has been restored. We are now focused on a remaining issue where some users cannot authenticate to the Udemy Business MCP Server for AI tool integrations. Our team is investigating and deploying fixes.

3. resolved 2026-03-12 18:57 UTC

   All SSO login/sign-up issues and Udemy Business MCP authentication issues have been resolved. Both standard SSO access and MCP-based AI tool integrations are now working normally.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-11 02:12 UTC

   We are aware of an issue with the Course Progress where lectures are not being marked as complete. Our team is actively investigating and working to restore normal performance as quickly as possible. Further updates will be posted here.

2. identified 2026-03-11 02:39 UTC

   The course-taking feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts both Udemy Business and Udemy.com. Symptoms are lectures are not able to be marked as complete, even after watching the...

3. monitoring 2026-03-11 08:24 UTC

   [Update] - Course completion seems to be fixed for new lectures consumed. Our engineering teams are now working on backfilling the data for the impacted interval. We truly appreciate your patience and understanding.

4. resolved 2026-03-12 02:45 UTC

   We have resolved the issue with the Course completion feature on our site, but some users who watched the full course content during the incident may still see the lectures not being marked as completed. We appreciate your patience. [Action needed] Udemy is working to fix this...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-05 11:27 UTC

   The Labs feature on our UB site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. monitoring 2026-03-05 15:14 UTC

   [Monitoring] Stability Issues: Jupyter Notebook Lab Our investigation confirmed that stability issues were isolated to Jupyter Notebook Labs. The root cause has been addressed, and we are now in a monitoring phase while the system returns to normal operating parameters.

3. resolved 2026-03-05 16:14 UTC

   Resolved: Stability Issues - Jupyter Notebook Labs Status Update Message Resolved - The stability issues affecting Jupyter Notebook Labs have been fully resolved. After a period of monitoring, we have confirmed that the system is stable and operating at normal parameters. We...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-02 23:39 UTC

   We are aware of an issue causing slow loading times across parts of our site. We are still investigating the full impact, but at this time we know that performance is degraded for some users. Our team is actively investigating and working to restore normal performance as quickly...

2. monitoring 2026-03-02 23:56 UTC

   Our engineering team has reverted the recent change that caused course landing pages to fail to load for all users. Course landing pages are now loading again and overall site performance is improving. We are continuing to monitor closely to ensure everything remains stable....

3. resolved 2026-03-03 00:04 UTC

   We’ve resolved the issue that prevented course landing pages from loading for Market Place and Personal Plan Grow with Google subscribers. Course landing pages are now loading normally again. We understand this disruption may have impacted your learning plans, and we’re sorry...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy.com (Marketplace)

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-14 18:01 UTC

   We are currently experiencing a stability issue with the 'Contact Us' button in the Help Center on the Udemy.com website. Our engineering team is actively working to resolve the problem as quickly as possible. In the meantime, please use...

2. identified 2026-02-14 21:58 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-02-14 22:00 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-02-14 23:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2025-12-05 09:01 UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. identified 2025-12-05 09:33 UTC

   Service disruption. This issue began at 8:49 UTC. Our partner Cloudflare is experiencing a problem that affects logins to Udemy and Udemy Business, password resets, and video playback. You may see errors when trying to sign in or watch content. It's still ongoing; we will share...

3. resolved 2025-12-05 10:01 UTC

   The Cloudflare-related impact has been resolved. All systems are functioning as expected, and the incident is now cleared.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-12-02 11:59 UTC

   The Udemy Business invitation workflow on our site is currently experiencing issues. Users may see the “All licenses have been allocated” error message upon trying to accept their invitations to create accounts while their organization still has available licenses. Our...

2. resolved 2025-12-02 15:37 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-11-24 13:24 UTC

   The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it. This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.

2. monitoring 2025-11-24 15:48 UTC

   The payment functionality for the Team Plan feature was experiencing stability issues, but our engineering team has applied a fix and is currently monitoring the results. This may have impacted Udemy Business, with symptoms such as duplicate charges or no product access on the...

3. resolved 2025-11-24 18:17 UTC

   The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. identified 2025-11-18 12:10 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are resetting passwords and viewing videos on the site.

2. identified 2025-11-18 12:11 UTC

   Service disruption. This issue began at 11:48 UTC. Our partner Cloudflare is experiencing a problem that affects logins to Udemy and Udemy Business, password resets, and video playback. You may see errors when trying to sign in or watch content. It's still ongoing, we will share...

3. monitoring 2025-11-18 12:56 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-11-18 15:13 UTC

   The Cloudflare-related impact has been resolved. All systems are functioning as expected, and the incident is now cleared.

Excerpts are shortened. Read the full incident on Udemy's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-06 00:21 UTC

   We are aware of an issue where some promotional and educational announcements are showing as delivered to 0 students, even when courses have enrolled students. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We will provide...

2. investigating 2025-11-06 00:22 UTC

   We are continuing to investigate this issue.

3. investigating 2025-11-06 00:23 UTC

   We are continuing to investigate this issue.

4. monitoring 2025-11-06 18:17 UTC

   Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 We identified an issue affecting instructor announcement metrics. Some instructors may notice missing or incomplete data for “Delivered,” “Opened,” or “Clicked” events in announcements sent between...

5. resolved 2025-11-07 16:54 UTC

   Resolved – Instructor Announcement Metrics – Partial Data Delay Start time: October 20, 2025 Resolved: November 7, 2025, 16:31 UTC We’ve resolved the issue that caused some instructor announcement metrics to show incomplete or zero delivery data between October 20 and November...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy.com (Marketplace)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-01 16:54 UTC

   Some users may notice Personal Plan prices showing in USD instead of their local currency. The correct local price appears at checkout. The issue is intermittent and does not affect billing or payments. Our team is aware and monitoring the situation.

2. resolved 2025-11-03 17:14 UTC

   This incident has now been resolved. Thank you for your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-27 22:31 UTC

   Users are unable to access their accounts on the Udemy website and mobile app when logging in with passwordless code authentication. Affected users encounter "403 Forbidden" errors during login. This blocks access to all web-based account features. Monitoring shows a significant...

2. monitoring 2025-10-27 23:35 UTC

   Status: Monitoring The login feature on our site recently experienced stability issues. Our engineering team implemented a fix, and the system is now stable. This may have impacted both Udemy Business and Udemy.com users logging in with passwordless code authentication. Symptoms...

3. resolved 2025-10-27 23:36 UTC

   Status: Resolved We have resolved the stability issues affecting the login feature on our site. Performance is back to normal. This issue impacted both Udemy Business and Udemy.com users attempting to log in with passwordless code authentication, resulting in “403 Forbidden”...

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-23 13:04 UTC

   The Udemy Business management feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. monitoring 2025-10-23 13:17 UTC

   We have resolved the stability issues with the Udemy Business management feature on our site, and performance is back to normal. We appreciate your patience.

3. resolved 2025-10-23 13:43 UTC

   We have resolved the stability issues with the Udemy Business management feature on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2025-10-20 08:00 UTC

   Our site is experiencing a stability issue. Symptoms are blank pages and slowness on the site. We're looking into this, and we'll report back as more information becomes available.

2. identified 2025-10-20 10:17 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. We are observing various signs of recovery. However, some asynchronous tasks may be delayed.

3. monitoring 2025-10-20 19:23 UTC

   Current Status: Recovery in Progress We’re starting to see positive signs of recovery following the earlier AWS outage. Some users may still experience minor delays or slow performance as systems catch up. Our engineering team will continue monitoring throughout the day to...

4. resolved 2025-10-21 06:22 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-02 16:21 UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. identified 2025-07-02 17:10 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are intermittent errors and slowness on the site.

3. resolved 2025-07-02 17:16 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-06-26 20:05 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness/slowness on the site.

2. resolved 2025-06-26 20:07 UTC

   The incident is now resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-06-25 01:48 UTC

   We're currently experiencing stability issues with the Udemy Business Android mobile app for organizations that use email and password to log in. Udemy Business organizations that use SSO for login should be working properly and should not be experiencing this issue. Our...

2. resolved 2025-06-25 03:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-21 16:48 UTC

   We're currently experiencing stability issues with the Udemy mobile app. Our engineering team is actively working to resolve the problem as quickly as possible. We appreciate your patience in the meantime.

2. resolved 2025-06-22 00:42 UTC

   We have resolved the stability issue on our mobile app, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-05-22 17:36 UTC

   The sign-up feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This is impacting Udemy.com

2. resolved 2025-05-22 18:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-04-04 13:09 UTC

   The "My learning" page is currently experiencing stability issues - our engineering team is currently working to resolve it. This may impact Udemy.com. The symptom is the page is collapsed.

2. identified 2025-04-04 13:16 UTC

   We are continuing to work on a fix for this issue.

3. identified 2025-04-04 13:19 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2025-04-04 14:13 UTC

   The "My learning" page is currently experiencing stability issues - our engineering team is currently working to resolve it. Our ETA for a fix is approximately 5 minutes.

5. resolved 2025-04-04 14:21 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-03-19 08:09 UTC

   The search feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it.

2. identified 2025-03-19 08:13 UTC

   We have resolved the stability issues with the search feature on our site and performance is recovering. We appreciate your patience.

3. resolved 2025-03-19 08:14 UTC

   We have resolved the stability issues with the search feature on our site and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-01-10 07:08 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com Symptoms are intermittent errors and slowness on the site.

2. resolved 2025-01-10 08:49 UTC

   We have resolved the stability issue on our site, and the performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-09-18 11:29 UTC

   The login feature on our site is currently experiencing stability issues - our engineering team is currently working to resolve it. This impacts Udemy Business.

2. resolved 2024-09-18 14:12 UTC

   We have resolved the stability issues with the login feature on our site and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-09-09 09:19 UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. identified 2024-09-09 10:05 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This is impacting both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

3. resolved 2024-09-09 10:15 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-08-28 19:39 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy Business. Symptoms include errors with the Learning Activity trend and refund requests.

2. identified 2024-08-28 20:05 UTC

   We are continuing to work on a fix for this issue.

3. identified 2024-08-28 20:09 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact Udemy Business and Udemy.com Symptoms include errors with the Learning Activity trend page and refund requests.

4. identified 2024-08-28 22:21 UTC

   We are continuing to work on a fix for this issue.

5. resolved 2024-08-28 22:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-08-19 10:27 UTC

   Our Udemy.com and Udemy Business sites are experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. identified 2024-08-19 10:50 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2024-08-19 11:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-08-14 22:57 UTC

   We are currently investigating an issue with slow encoding for course video assets, which may cause videos uploaded to the platform to take longer to process or potentially fail to upload. We're looking into this, and we'll report back as more information becomes available.

2. resolved 2024-08-14 23:01 UTC

   The issue with the encoding of the videos has now been resolved. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy.com (Marketplace)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-08-07 09:18 UTC

   We're aware of users experiencing issues logging in with Facebook and are looking to resolve the issue as soon as possible.

2. identified 2024-08-07 11:27 UTC

   We're aware of users experiencing issues logging in with Facebook and are looking to resolve the issue as soon as possible.

3. resolved 2024-08-07 12:22 UTC

   We have resolved the stability issues with the logging in with Facebook feature on our site and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-30 19:36 UTC

   The 2-factor authentication & password reset features on our site are currently experiencing stability issues - our engineering team is currently working to resolve them.

2. resolved 2024-07-30 21:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-24 16:01 UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. resolved 2024-07-24 16:03 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-16 00:47 UTC

   Our site is experiencing a stability issue. We're looking into this, and we'll report back as more information becomes available.

2. investigating 2024-07-16 02:53 UTC

   We are continuing to investigate this issue.

3. resolved 2024-07-16 02:53 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-03 15:51 UTC

   Our site is experiencing a stability issue - We're looking into this, and we'll report back as more information becomes available.

2. identified 2024-07-03 15:59 UTC

   Our site is currently experiencing a stability issue - our engineering team is currently working to resolve it. This may impact both Udemy business and Udemy.com. Symptoms are intermittent errors and slowness on the site.

3. resolved 2024-07-03 16:04 UTC

   We have resolved the stability issue on our site, and performance is back to normal. We appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.

Affected: Udemy Business, Udemy.com (Marketplace)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-03 16:53 UTC

   We are aware of an issue with our Certificates where the certificate is not generating after a course has been completed. We're looking into this, and we'll report back as more information becomes available.

2. resolved 2024-06-03 17:14 UTC

   We have resolved the issue where the certificate is not being generated after a course has been completed. Everything is back to normal and we appreciate your patience.

Excerpts are shortened. Read the full incident on Udemy's status page.