Ubiquiti

Affected: unifi.ui.com, Community, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-24 11:32 UTC

   We are currently investigating this issue.

2. investigating 2026-07-24 11:39 UTC

   We are continuing to investigate this issue.

3. identified 2026-07-24 12:03 UTC

   The issue has been identified, and we are seeing a gradual recovery.

4. identified 2026-07-24 12:16 UTC

   We are continuing to work on a fix for this issue.

5. monitoring 2026-07-24 12:23 UTC

   Recovery is underway, and we are monitoring service performance.

6. resolved 2026-07-24 13:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-07-16 09:05 UTC

   We are investigating elevated 5xx errors that may impact all UI Cloud services, including web portals, APIs, authentication, and cloud-managed applications. The issue appears to be related to an ongoing AWS CloudFront incident affecting customers using CloudFront VPC Origins. We...

2. resolved 2026-07-16 11:32 UTC

   The elevated 5xx errors affecting UI Cloud services have been resolved, and service has returned to normal operation. We will share additional information if further action or follow-up is required.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-02-26 17:41 UTC

   The issue has been identified.

2. identified 2026-02-26 17:41 UTC

   We are observing intermittent connectivity affecting some EU ISPs, impacting access to unifi.ui.com. We are closely monitoring the situation. Connectivity is expected to return to normal as regional network conditions recover.

3. identified 2026-02-26 17:42 UTC

   We are continuing to monitor this issue.

4. resolved 2026-02-27 02:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UniFi Talk, Teleport VPN Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-20 09:51 UTC

   An issue has been identified that may cause degraded performance across several UniFi services, including Teleport, the numbers list, subscription information, and general telephony in UniFi Talk. Our teams are actively investigating and will provide updates on status.ui.com. We...

2. monitoring 2025-10-20 12:17 UTC

   We’re seeing signs of recovery across the affected services. We will continue to provide periodic updates on status.ui.com

3. resolved 2025-10-21 07:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, SSO Service, Remote Access Service, Account Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-09-24 10:25 UTC

   We are aware of a degraded performance for some customers and are investigating with the highest priority.

2. monitoring 2025-09-24 12:37 UTC

   We are continuing to monitor for any further issues

3. resolved 2025-09-24 13:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UniFi Talk

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-03-06 17:15 UTC

   An issue has been identified where users may be unable to make and/or receive calls to/from their UniFi Talk numbers. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service...

2. investigating 2025-03-06 17:17 UTC

   In some cases, disabling the Advanced Call Routing option and restarting the Talk application may help users.

3. monitoring 2025-03-06 17:43 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-03-06 20:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-12-10 10:26 UTC

   A small number of UISP Cloud Hosting instances are offline and unable to start. The issue has been identified and a fix is being implemented.

2. monitoring 2024-12-10 19:05 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-12-10 22:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-11-01 09:54 UTC

   UISP Console users may experience issues with remote connection. The root cause has been identified and we are working on a fix.

2. monitoring 2024-11-01 10:39 UTC

   A fix has been implemented and we are monitoring the results.

3. investigating 2024-11-02 09:33 UTC

   A small percentage of UISP consoles still experience issues with remote connection.

4. identified 2024-11-02 10:04 UTC

   An issue has been identified and we are implementing a fix.

5. monitoring 2024-11-02 10:38 UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring 2024-11-02 11:22 UTC

   We are continuing to monitor for any further issues.

7. resolved 2024-11-03 12:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UniFi Talk

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-09-20 11:21 UTC

   An issue has been identified where users may be unable to access their number lists and subscription data within UniFi Talk. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore...

2. monitoring 2024-09-20 12:32 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-09-20 12:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: SSO Service, Account Service

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-08-29 09:28 UTC

   An issue has been identified, and some users may be unable to log in to account.ui.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

2. resolved 2024-08-29 10:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-04-16 00:48 UTC

   We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.

2. resolved 2024-04-16 02:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-02-16 08:59 UTC

   We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.

2. monitoring 2024-02-16 11:15 UTC

   We are continuing to monitor for any further issues

3. resolved 2024-02-16 12:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-01-31 20:40 UTC

   We are aware that some users are unable to access their UniFi Console through unifi.ui.com. Our team is prioritizing a fix to be applied as soon as possible.

2. resolved 2024-01-31 21:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: Official UniFi Hosting

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-01-26 08:46 UTC

   UniFi Network application on a small number of Official UniFi Hosting instances is currently inaccessible.

2. identified 2024-01-26 09:01 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-01-26 09:49 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-01-26 11:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, SSO Service, Remote Access Service, Account Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-12-20 13:09 UTC

   We are aware of a degraded performance and are investigating with the highest priority.

2. resolved 2023-12-20 14:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-09-18 21:15 UTC

   We are continuing to investigate and will provide an update as soon as possible.

2. investigating 2023-09-19 06:38 UTC

   We are continuing to investigate this issue.

3. resolved 2023-09-19 06:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-09-18 18:56 UTC

   We are currently investigating and will provide an update as soon as possible.

2. investigating 2023-09-18 20:23 UTC

   We are continuing to investigate this issue.

3. resolved 2023-09-18 20:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: SSO Service, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-04-24 20:32 UTC

   We are aware of an outage and are investigating with the highest priority. We appreciate your patience and hope to get systems online as soon as possible.

2. monitoring 2023-04-24 21:11 UTC

   Our services are once again operational and we are continuing to monitor for any lingering effects.

3. resolved 2023-04-24 21:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: AmpliFi Cloud Production API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-04-20 17:21 UTC

   An issue has been identified where some users may be unable to connect remotely to their devices or use AmpliFi Teleport service. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to...

2. investigating 2023-04-20 17:23 UTC

   We are continuing to investigate this issue.

3. identified 2023-04-20 18:13 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2023-04-20 18:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: Teleport VPN Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-02-01 06:28 UTC

   An issue has been identified where some users may be unable to connect to their consoles via Teleport VPN. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly...

2. resolved 2023-02-01 15:16 UTC

   An issue has been fixed where some users could not connect to their consoles via Teleport VPN. Please make sure to update your WifiMan mobile applications to the latest versions (iOS 0.21.2 or newer / Android 1.17.5 or newer).

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud, Official UniFi Hosting

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2022-12-06 17:17 UTC

   UISP Cloud portal and UniFi Cloud portal functionality is severely limited due to a major outage at one of our upstream service providers. Existing cloud consoles are operational.

2. monitoring 2022-12-06 17:30 UTC

   Upstream service is recovering and we are monitoring the results.

3. resolved 2022-12-06 23:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: Official UniFi Hosting

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2022-11-15 13:45 UTC

   We have disabled creating new UniFi Cloud instances while we investigate an issue that prevents new instances from registering with the cloud access service.

2. monitoring 2022-11-15 17:32 UTC

   We have re-enabled provisioning of new UniFi Cloud instances with new monitoring in place to alert us in case of problems with cloud access registration.

3. resolved 2022-11-15 23:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UniFi Design Center

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2022-10-24 09:49 UTC

   We're Performing Scheduled Maintenance Please allow us several hours to upgrade the platform and enable new features. Thanks for your patience!

2. resolved 2022-10-24 16:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2022-09-29 17:29 UTC

   It is currently not possible to create new UISP Cloud consoles. The root cause has been identified and we are working on a fix.

2. identified 2022-09-29 18:55 UTC

   New UISP Cloud Consoles are now available in the Americas. Other parts of the world are in progress.

3. identified 2022-09-29 19:42 UTC

   New UISP Cloud Consoles are now available in America, Asia and Australia. Europe is still in progress.

4. resolved 2022-09-29 20:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, UniFi Talk, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-09-28 18:01 UTC

   An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as...

2. investigating 2022-09-28 18:58 UTC

   An issue has been identified where voicemail and call transcriptions may fail. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as possible.

3. monitoring 2022-09-28 20:05 UTC

   We have managed to identify and fix the root cause of the outage. There is still a small group of affected users, however we expect this to completely resolve within the next few hours.

4. monitoring 2022-09-28 20:07 UTC

   We are continuing to monitor for any further issues.

5. resolved 2022-09-28 21:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-06-10 10:09 UTC

   Website https://uisp.com is inaccessible. Existing cloud consoles are not affected. We are investigating the issue.

2. monitoring 2022-06-10 10:18 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2022-06-10 11:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-04-07 15:12 UTC

   An issue has been identified where some users may be unable to connect remotely to their devices. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as quickly as...

2. monitoring 2022-04-07 15:19 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2022-04-07 16:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2022-02-28 10:40 UTC

   An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working...

2. monitoring 2022-02-28 12:34 UTC

   Service has been restored and we are monitoring the results.

3. resolved 2022-02-28 13:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2022-01-27 07:45 UTC

   An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working...

2. monitoring 2022-01-27 08:20 UTC

   Service has been fully restored and we are monitoring the results.

3. resolved 2022-01-27 09:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2021-12-20 15:45 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2021-12-20 17:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UniFi Talk

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2021-12-17 17:05 UTC

   We have identified an issue with a third party service that may prevent some users from making or receiving calls. Some pages of the Talk application may also be inaccessible. We are working diligently to restore service.

2. monitoring 2021-12-17 20:13 UTC

   We have restored service and will continue to monitor and provide updates.

3. resolved 2021-12-17 21:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, UISP Cloud, Remote Access Service

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. identified 2021-12-15 16:17 UTC

   We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.

2. identified 2021-12-15 19:40 UTC

   We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.

3. identified 2021-12-16 10:46 UTC

   We are continuing to investigate this issue. We are working diligently and expect this to be resolved soon.

4. monitoring 2021-12-16 14:25 UTC

   Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.

5. monitoring 2021-12-16 19:55 UTC

   Remote access is gradually being restored. We are working on ways to reduce AWS dependencies to improve resiliency performance in case of a similar future event

6. monitoring 2021-12-17 23:42 UTC

   Remote access has been restored. We will continue monitoring the situation to verify that there are no residual impacts.

7. resolved 2021-12-17 23:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-12-07 17:07 UTC

   It is currently not possible to create new UISP Cloud Consoles. Existing consoles are not affected.

2. monitoring 2021-12-07 21:55 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2021-12-07 22:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2021-12-06 10:03 UTC

   An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working...

2. resolved 2021-12-06 10:52 UTC

   Service has been fully restored and we are monitoring the results.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-09-29 18:06 UTC

   An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working...

2. investigating 2021-09-29 19:41 UTC

   Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.

3. monitoring 2021-09-29 19:41 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2021-09-30 04:23 UTC

   Service has been fully restored and we are monitoring the results.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-09-23 20:54 UTC

   We are currently investigating this issue.

2. identified 2021-09-23 21:32 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2021-09-24 00:02 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2021-09-24 03:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, UISP Cloud, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-09-08 23:20 UTC

   An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working...

2. investigating 2021-09-08 23:34 UTC

   We are continuing to investigate this issue.

3. investigating 2021-09-09 03:20 UTC

   We are continuing to investigate this issue.

4. identified 2021-09-09 06:38 UTC

   We have identified the issue with Remote Access System and working on resolving it.

5. monitoring 2021-09-09 09:03 UTC

   Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.

6. resolved 2021-09-09 09:45 UTC

   Service has been fully restored and we are monitoring the results.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, UISP Cloud, Remote Access Service

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2021-08-31 18:31 UTC

   An issue has been identified where some users may not be able to connect remotely to devices via unifi.ui.com or the UniFi mobile apps, and may not be able to access our website at UI.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com....

2. identified 2021-08-31 20:24 UTC

   We’ve identified the current AWS service availability issues as a potential cause of the connectivity issues. Our team is closely monitoring the situation and continuing to investigate.

3. monitoring 2021-08-31 22:38 UTC

   Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.

4. monitoring 2021-08-31 22:40 UTC

   We are continuing to monitor for any further issues.

5. monitoring 2021-08-31 22:47 UTC

   We are continuing to monitor for any further issues.

6. resolved 2021-08-31 22:59 UTC

   Service has been fully restored and we are monitoring the results.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2021-08-27 16:47 UTC

   An issue has been identified where users may not be able to connect remotely to devices via unifi.ui.com or through the UniFi mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working...

2. identified 2021-08-27 16:49 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2021-08-27 18:46 UTC

   Service has been partially restored, though some users may still experience connection issues. We are working diligently and expect this to be resolved soon. We will continue to monitor and provide updates.

4. resolved 2021-08-27 21:36 UTC

   Service has been fully restored and we are monitoring the results.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-07-15 18:34 UTC

   An issue has been identified where some users may not be able to connect to devices via network.unifi.ui.com. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working to restore service as...

2. monitoring 2021-07-15 19:24 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2021-07-15 19:51 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: AmpliFi Cloud Production API

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2021-07-12 01:42 UTC

   Amplifi Cloud is an experiencing an increased error rate while a security update is being applied.

2. resolved 2021-07-12 03:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2021-05-17 21:47 UTC

   An issue has been identified where some UniFi Protect users may not be receiving push notifications. Email notifications are unaffected. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for any inconvenience and are working...

2. resolved 2021-05-17 22:00 UTC

   The Protect push notification partial outage has been resolved. Users who are still having issues receiving push notifications with the Protect mobile app are advised to log out and log back in to resolve the issue.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UniFi Talk

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2021-03-18 22:32 UTC

   There is a third-party system outage impacting the emergency address step of the UniFi Talk setup process, causing setups to fail. This impacts new setups only and has no impact on existing deployments.

2. resolved 2021-03-19 07:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-03-16 01:30 UTC

   An incident has been identified with the UniFi Remote Access service where some users may be unable to connect to their controllers through unifi.ui.com or the mobile apps. Our teams are investigating the issue and will provide periodic updates on status.ui.com. We apologize for...

2. identified 2021-03-16 05:53 UTC

   While this issue has been resolved for many affected users, some users may have persistent issues. Our team is working to resolve these remaining issues and will continue to post updates here.

3. identified 2021-03-16 10:14 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2021-03-16 16:22 UTC

   This issue has now been resolved for almost all users that had residual issues. We are continuing to monitor the situation and we apologize for any inconvenience — more detailed information will be shared shortly.

5. resolved 2021-03-16 20:35 UTC

   We have confirmed that this incident has been resolved and we will continue to monitor the situation moving forward. More detailed information will be shared after we have fully concluded our review.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UniFi Talk

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2021-03-15 00:23 UTC

   There is a third-party system outage impacting the emergency address step of the UniFi Talk setup process, causing setups to fail. This impacts new setups only and has no impact on existing deployments.

2. resolved 2021-03-15 08:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: UISP Cloud

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2021-02-04 10:21 UTC

   UNMS Cloud backend had an outage because SSO credential rotation was not reflected on UNMS side. Users were unable to create new controllers and existing controllers could not be managed by the backend (restarts, password resets).

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2021-01-14 16:08 UTC

   An incident has been identified with UniFi remote access, causing connection issues for some users trying to access their controllers via unifi.ui.com or from their mobile applications. Local access to devices is unaffected. Our teams are investigating the issue and will provide...

2. monitoring 2021-01-14 18:48 UTC

   Our teams have implemented a fix and are monitoring results for the incident with UniFi remote access where some users may be unable to connect to devices when using mobile applications or unifi.ui.com. Local access to devices is unaffected.

3. resolved 2021-01-14 20:43 UTC

   Service has been restored to UniFi remote access. We apologize for the inconvenience.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: SSO Service, Account Service

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2021-01-12 00:15 UTC

   We are currently experiencing delays with our email sending provider due to volume. Password reset emails (amongst others) may be delayed at this time.

2. resolved 2021-01-12 01:40 UTC

   Email sending is currently proceeding in realtime, and any backlog has sent.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, SSO Service, Remote Access Service, Account Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-01-09 21:35 UTC

   We are experiencing a widespread outage with some cloud services. We are in the process of investigating and remediating this, and will post at status.ui.com periodically with any further updates.

2. investigating 2021-01-09 21:44 UTC

   We are continuing to investigate this issue.

3. monitoring 2021-01-10 01:38 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2021-01-10 04:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.

Affected: unifi.ui.com, Remote Access Service

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2020-12-19 10:46 UTC

   An incident has been identified with UniFi remote access where a small amount of users may be unable to see an accurate representation of the device state and are unable to connect when utilizing the mobile applications or unifi.ui.com. Local access to devices is unaffected. Our...

2. identified 2020-12-19 11:41 UTC

   Our teams are working to resolve the incident with UniFi remote access where some users may be unable to see an accurate representation of the device state and connect to devices when using mobile applications or unifi.ui.com. Local access to devices is unaffected. If you are...

3. monitoring 2020-12-19 14:40 UTC

   Our teams have implemented a fix and are monitoring results for incident with UniFi remote access where some users may be unable to see an accurate representation of the device state and connect to devices when using mobile applications or unifi.ui.com. Local access to devices...

4. resolved 2020-12-19 15:12 UTC

   Service has been restored to UniFi remote access. We apologize for the inconvenience.

Excerpts are shortened. Read the full incident on Ubiquiti's status page.