ThousandEyes

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-14 17:45 UTC

   Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC

2. monitoring 2026-10-14 17:59 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-10-14 19:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Agent Configuration and Data Collection, Cloud and Enterprise Agents: Data ingress

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-11 17:21 UTC

   Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation. The issue started at 14:00 PM UTC.

2. identified 2026-10-11 20:19 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-10-11 22:31 UTC

   A fix has been implemented. Operations will continue to monitor performance.

4. monitoring 2026-10-12 18:32 UTC

   New updates are being pushed for Enterprise Agents. Enterprise Agents showing online are out of scope. Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.

5. resolved 2026-10-13 19:50 UTC

   This incident is now resolved. Please follow the instructions using one of the options below if any of your Enterprise Agents cannot automatically update themselves. Option 1: Add the New DNSSEC Key Adding the new DNSSEC key can restore the Agent’s connection to the ThousandEyes...

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

1. investigating 2026-10-10 14:50 UTC

   London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations...

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-10 04:47 UTC

   Dashboard widgets showing data for Events datasource are affected in US1 region. The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC

2. monitoring 2026-10-10 05:58 UTC

   A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.

3. resolved 2026-10-15 21:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: ThousandEyes Platform and API

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-09 20:14 UTC

   ThousandEyes for Government (FedRAMP) Usage and billing page data may show stale data for some customers

2. monitoring 2026-10-10 00:14 UTC

   A fix has been implemented and we are monitoring the results. The usage data is reflecting now correctly, no more customer impact

3. resolved 2026-10-12 23:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Test data availability

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-09 07:32 UTC

   Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval. Scheduled test executions, agent data collection,...

2. identified 2026-10-09 08:03 UTC

   We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.

3. monitoring 2026-10-09 08:59 UTC

   The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since. We are currently monitoring platform and system performance to confirm full stability before...

4. resolved 2026-10-10 03:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Embedded Widgets, Endpoint Agent Views

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-05 09:57 UTC

   Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently...

2. identified 2026-10-05 10:07 UTC

   The cause of the issue has been identified, and corrective action has been taken. Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are...

3. monitoring 2026-10-05 10:26 UTC

   A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.

4. monitoring 2026-10-05 10:51 UTC

   Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.

5. resolved 2026-10-05 18:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Internet Insights collection and processing

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-24 18:12 UTC

   Summary The Internet Insights “Views” timeline is unresponsive and/or not displaying the topology of recent application outages. Status Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.

2. investigating 2026-09-24 21:13 UTC

   We are continuing to investigate this issue.

3. investigating 2026-09-25 00:05 UTC

   Issue has been resolved.

4. resolved 2026-09-25 00:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Webhook and Integrations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-11 14:12 UTC

   Customers may encounter errors when editing Custom Webhook integrations. Custom Webhook functionality itself is not affected. We are investigating the issue

2. monitoring 2026-09-11 14:28 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-09-11 16:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Private BGP Collection & Processing

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-08 05:01 UTC

   US1 region customers with BGP private collectors might experience BGP session disconnections

2. resolved 2026-09-08 11:18 UTC

   Issue affecting BGP Private Collector peering in the US1 region has been identified and resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Internet Insights collection and processing

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-08-26 16:52 UTC

   Summary: We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th. Impact: Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day,...

2. monitoring 2026-08-26 20:24 UTC

   After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.

3. resolved 2026-08-26 21:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Platform Availability, Customer Success Chat

Failure mode: The text does not say enough to tell. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-26 08:44 UTC

   Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page. ThousandEyes Engineering team is investigating...

2. monitoring 2026-08-26 21:04 UTC

   A fix has been deployed, and we are monitoring the results. Please log out of ThousandEyes and log back in before starting a new chat. This ensures the update takes effect.

3. resolved 2026-08-27 15:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Platform Availability, Customer Success Chat

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-25 09:00 UTC

   Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at support@thousandeyes.com to open a new case

2. investigating 2026-08-25 19:42 UTC

   We are continuing to investigate this issue.

3. identified 2026-08-25 23:33 UTC

   We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.

4. monitoring 2026-08-25 23:47 UTC

   ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.

5. resolved 2026-08-27 16:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Alerts and Notifications

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-08-21 20:40 UTC

   Between 8/20/26 at 17:50 UTC and 8/21/26 at 18:50 UTC, alerts configured with dynamic baselines or sensitivity conditions may be delayed or sent incorrectly.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Platform Availability

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-21 08:19 UTC

   Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected. We are investigating the issue

2. identified 2026-08-21 08:35 UTC

   A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.

3. monitoring 2026-08-21 09:00 UTC

   Monitoring confirms the fix has been successful and users can login. We will continue to monitor.

4. resolved 2026-08-22 01:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Alert processing

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-20 07:28 UTC

   Starting at 8/20/26 at 3:15 AM UTC, users may have seen some delays in triggering Network & App Synthetics alerts or clearing existing Network & App Synthetics alerts. We are currently investigating this issue

2. identified 2026-08-20 08:20 UTC

   We have identified the issue and implemented mitigation steps. We expect the system to return to normal within the next hour and are continuing to monitor recovery.

3. monitoring 2026-08-20 11:08 UTC

   The issue is successfully mitigated. All services have returned to normal operation and are performing as expected. We will continue to monitor the systems closely to ensure ongoing stability.

4. resolved 2026-08-20 11:46 UTC

   This issue has been resolved. All services have returned to normal operation and are performing as expected.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Endpoint Agents: Test assignment and configuration controller

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-09 06:01 UTC

   We are currently investigating this issue to determine if users are experiencing delays with Endpoint scheduled tests. We will update this announcement if a service degradation is identified.

2. resolved 2026-08-09 06:35 UTC

   The incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Platform Availability

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-08-07 14:13 UTC

   Summary: We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it. Impact: Users may experience...

2. monitoring 2026-08-07 14:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-12 11:58 UTC

   The incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

1. investigating 2026-08-06 12:48 UTC

   Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal...

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Platform Availability, API Availability, Test data availability

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-24 16:55 UTC

   Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.

2. identified 2026-07-27 15:53 UTC

   Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible. ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email...

3. monitoring 2026-07-27 22:39 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-08-08 14:28 UTC

   This incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-23 13:48 UTC

   Dashboard widgets are not showing the last 30 minutes of data for the Endpoint Scheduled Tests data source in US1. We are investigating the issue.

2. monitoring 2026-07-23 14:40 UTC

   The display of data in Dashboard widgets for the Endpoint Experience Scheduled Tests data source in US1 is delayed by approximately 20 minutes. Data processing has resumed, and widgets are expected to be up to date by Jul 23rd at 14:40 UTC.

3. monitoring 2026-07-23 14:52 UTC

   Data availability has been restored and we are monitoring the system.

4. resolved 2026-07-23 16:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-07-21 15:05 UTC

   Summary We have identified an issue causing delays in displaying Endpoint Experience Local Network data within Dashboards in the US2 Region, beginning at 14:00 UTC. Impact Users may experience delays in data updates for dashboard widgets showing Endpoint Experience Local Network...

2. resolved 2026-07-22 16:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Alert processing, API Availability, Test data availability, Notification dispatching, Webhook and Integrations, Email notifications, Configuration and Management, Usage and Billing

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-15 22:51 UTC

   Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed

2. investigating 2026-07-15 22:52 UTC

   We are continuing to investigate this issue.

3. investigating 2026-07-15 22:53 UTC

   We are continuing to investigate this issue.

4. investigating 2026-07-15 23:25 UTC

   Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.

5. monitoring 2026-07-15 23:59 UTC

   Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.

6. resolved 2026-07-16 00:17 UTC

   This incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Endpoint Agents: Data submission collector

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-07-11 14:42 UTC

   Delays in Endpoint test data in US1 region Impact: Endpoint test data is delayed in platform on the US1 region. Start Time: Jul 11, 2026, 14:58 PM UTC

2. monitoring 2026-07-11 15:13 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-11 16:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Data Centers: APAC

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-07-09 11:57 UTC

   Ongoing outage Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-09 02:00:00 UTC Affected Cloud Agents: - Daejeon, South Korea (SK Telecom - AWS Wavelength) - Seoul, South Korea (SK Telecom - AWS Wavelength)

2. resolved 2026-08-06 11:38 UTC

   https://status.thousandeyes.com/incidents/2yf1r9hs84j2

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-07-08 19:40 UTC

   Summary We are currently investigating a possible degradation impacting dashboards in US2 Region Impact Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources: Endpoint Agents - Dynamic Tests

2. monitoring 2026-07-08 20:53 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-08 21:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Platform Availability, API Availability, SAML/SSO

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-08 15:28 UTC

   We are investigating the issue affecting login to the ThousandEyes platform. EU customer are not impacted.

2. investigating 2026-07-08 15:41 UTC

   We are continuing to work on a fix for this issue

3. monitoring 2026-07-08 16:03 UTC

   A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.

4. monitoring 2026-07-08 16:26 UTC

   We are continuing to monitor for any further issues.

5. resolved 2026-07-08 19:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Data Centers: APAC, Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

Failure mode: A zone, region or data center became unavailable. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-02 15:27 UTC

   Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter. Start time: 2026-07-02 09:00:00 UTC Affected Cloud Agents:...

2. resolved 2026-08-06 12:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Data Centers: APAC, Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-01 12:38 UTC

   Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-07-01 09:00:00 UTC Affected Cloud Agents:...

2. resolved 2026-07-02 15:21 UTC

   This incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Reports and Dashboards

Failure mode: A code release introduced the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-27 00:14 UTC

   We are currently investigating an issue affecting customers with virtual agents in the US2 region. Impact: Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be...

2. monitoring 2026-06-27 01:39 UTC

   A fix has been implemented and the Engineering team is monitoring the changes. Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for...

3. resolved 2026-06-30 21:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Connected Devices Agent Registration, Connected Devices Test Assignment

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-25 16:34 UTC

   We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration

2. identified 2026-06-25 16:55 UTC

   The issue has been identified and our engineering team is currently working in restoring the service.

3. monitoring 2026-06-25 17:35 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-07-01 11:06 UTC

   We are continuing to monitor for any further issues.

5. monitoring 2026-07-02 17:49 UTC

   Services are stable. We are continuing to monitor the situation for any further issues.

6. resolved 2026-07-03 15:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

1. investigating 2026-06-24 23:21 UTC

   Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal...

2. investigating 2026-07-10 22:08 UTC

   We are continuing to investigate this issue.

3. identified 2026-08-07 09:33 UTC

   The issue has been identified.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-23 22:10 UTC

   Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at support@thousandeyes.com or through the chat. Our team is currently working on a fix.

2. monitoring 2026-06-24 04:20 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-06-26 15:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Platform Availability

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-13 11:32 UTC

   We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same. If you need an update on an...

2. monitoring 2026-06-15 01:28 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-06-15 05:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Connected Devices Test Assignment

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-08 16:23 UTC

   We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.

2. identified 2026-06-08 16:30 UTC

   Summary: An issue impacting connected device agent availability in the EU Region began at 15:02 UTC. Impact: Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing...

3. monitoring 2026-06-08 16:46 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-06-09 16:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Data Centers: APAC, Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-03 09:08 UTC

   ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations. Impact: Possible missing test rounds, destination unreachable, high...

2. resolved 2026-08-06 12:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Cloud and Enterprise Agents: Data ingress, Alibaba Cloud: APAC

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-05-30 12:10 UTC

   We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS. We are working on a resolution

2. monitoring 2026-05-30 13:39 UTC

   We applied configuration changes that fixed the issue and are monitoring the situation

3. resolved 2026-06-02 23:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Alert processing, Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-05-14 11:00 UTC

   Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes. Alerts and Dashboards are also affected. We have identified the cause and are working to resolve the issue

2. monitoring 2026-05-14 11:09 UTC

   We have applied the fix and are now monitoring the status

3. resolved 2026-05-14 11:45 UTC

   The issue has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Endpoint Agents: Test assignment and configuration controller

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-05-13 16:58 UTC

   Summary: We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026. Impact: Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests,...

2. monitoring 2026-05-13 21:19 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-05-19 08:47 UTC

   The incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Outages Page

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-22 23:39 UTC

   We are currently experiencing issues with our public outages map on thousandeyes.com/outages. We are actively working on fixing this.

2. monitoring 2026-04-23 00:46 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-24 02:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-04-22 18:28 UTC

   We identified an issue impacting ThousandEyes for OpenTelemetry that began at 17:30 UTC on April 22nd, 2026. Service recovery began at 18:00 UTC, and we continue to monitor the situation

2. monitoring 2026-04-22 20:27 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-22 20:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Alert processing, Reports and Dashboards, Endpoint Agents: Data submission collector, Endpoint Agent Views

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-07 15:07 UTC

   Summary: We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026. Impact: Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following...

2. identified 2026-04-07 15:55 UTC

   Our team is currently backfilling the data and working to restore full service.

3. monitoring 2026-04-07 17:41 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-07 19:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Event Detection

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-01 20:20 UTC

   Summary: An issue has been observed impacting the Summarize Recurrence feature in Event Detection starting at 03:20 am UTC on April 1st, 2026. Impact: Customers may experience problems generating summaries of events on the Event Detection page specifically in the US1 and US2...

2. monitoring 2026-04-02 03:29 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-02 15:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Connected Devices (Formerly SamKnows)

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-31 08:01 UTC

   Due to a platform issue some users of mobile apps may be unable to execute speed tests. our team has identified the root cause and are actively working on this issue for resolution

2. resolved 2026-03-31 08:25 UTC

   This incident has been resolved

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: ThousandEyes for OpenTelemetry

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-24 11:50 UTC

   Certain Integrations that have configured tags to identify tests have stopped streaming data via OTEL

2. identified 2026-03-24 14:08 UTC

   We have identified a fix and this is currently being deployed

3. monitoring 2026-03-24 14:37 UTC

   We have deployed the fix and we are monitoring.

4. monitoring 2026-03-25 16:12 UTC

   We are continuing to monitor for any further issues.

5. resolved 2026-03-25 16:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Event Detection

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-17 19:52 UTC

   Summary: We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026. Impact: Customers may experience delays in event detection for Network and App Synthetic Tests. Status: Our...

2. monitoring 2026-03-17 22:03 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-17 23:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Customer Success Chat

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-03-17 04:11 UTC

   A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.

2. resolved 2026-03-17 06:29 UTC

   This Salesforce issue has been resolved and we are back online ready to take support cases and chats.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Alert processing, Test data availability, Email notifications

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-16 23:55 UTC

   Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.

2. investigating 2026-03-17 00:26 UTC

   We are continuing to investigate this issue.

3. identified 2026-03-17 01:30 UTC

   The issue has been identified and the fix has been implemented

4. monitoring 2026-03-17 01:43 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-03-17 02:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: SAML/SSO

Failure mode: Security incident or emergency response to a vulnerability. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-13 06:05 UTC

   We are currently investigating this issue.

2. investigating 2026-03-13 06:48 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-03-13 07:04 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-13 13:45 UTC

   No issues observed after the monitoring state. This incident was resolved around 07:04 UTC.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.

Affected: Reports and Dashboards, Usage and Billing

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-03-12 16:21 UTC

   Summary: We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026. Impact: Customers may have experienced unavailability or encountered errors when navigating to these specific pages...

2. resolved 2026-03-12 16:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ThousandEyes's status page.