TeamViewer

Affected: DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1, DEX Platform – West US 1, DEX Platform – West US 2, DEX Platform – Canada Central 1

1. identified 2026-10-21 17:23 UTC

   We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Ticketsystem

1. identified 2026-10-21 16:16 UTC

   We have temporarily disabled access to this service while performing important infrastructure updates. Service will be restored once validation is complete. Further updates will be provided here.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-21 14:17 UTC

   We´re currently seeing issues with our WebAPI services being unreliable, we´re working on a fix

2. identified 2026-10-21 14:29 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-10-21 14:31 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-10-21 14:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: DEX Platform – East US 1

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-20 17:21 UTC

   We are investigating reports that Insights within intelligence have not been generated for 11 days. We have implemented a change. We are continuing to monitor the situation.

2. investigating 2026-10-20 17:24 UTC

   We are continuing to investigate this issue.

3. resolved 2026-10-20 17:34 UTC

   Following the update made on the platform we can confirm that Insights are now appearing,

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-10-11 05:00 UTC

   On 11 October, we experienced an issue affecting WebAPI services from 07:00 to 11:50 CEST.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: DEX Platform – West Europe 1

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-05 14:18 UTC

   We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We...

2. resolved 2026-10-05 17:24 UTC

   This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-05 09:27 UTC

   We are currently investigating an issue that affects a subset of our US-based services. Users are currently experiencing issues accessing web.us.teamviewer.com.

2. monitoring 2026-10-05 10:47 UTC

   We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.

3. resolved 2026-10-05 11:51 UTC

   We fixed the issue and all our systems are back online and functional.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-09-23 21:52 UTC

   We have identified an issue that may cause delays in the delivery of some outbound emails. Our engineers are working on a resolution and we will provide updates as they become available.

2. monitoring 2026-09-24 08:27 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-09-24 12:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-09-01 14:30 UTC

   We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has...

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-08-27 09:37 UTC

   A subset of our users are currently experiencing latency or errors when accessing our services. Our engineers identified a preliminary root cause and are trying to mitigate the issue. We will publish the next status update at the latest in 60 minutes.

2. resolved 2026-08-27 09:40 UTC

   The issue has been resolved. Our engineers are still monitoring our systems to assure the situation is completely mitigated.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-17 14:52 UTC

   We are currently investigating an issue with Login issues and/or connection establishments. A TeamViewer Client restart could resolve the issue.

2. investigating 2026-08-17 16:10 UTC

   A potential cause has been identified and we're monitoring the situation

3. investigating 2026-08-17 16:17 UTC

   We are continuing to investigate this issue.

4. resolved 2026-08-17 22:31 UTC

   All our systems are back online and functional.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: DEX Platform – UK South 1, DEX Platform – North Europe 1, DEX Platform – West Europe 1, DEX Platform – East US 1, DEX Platform – West US 1, DEX Platform – Canada Central 1

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-17 13:12 UTC

   We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed. Our engineering team is actively working on a fix. We will provide a...

2. identified 2026-07-17 14:05 UTC

   We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.

3. monitoring 2026-07-18 09:31 UTC

   A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve

4. monitoring 2026-07-20 14:47 UTC

   We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected...

5. identified 2026-07-20 18:16 UTC

   We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services. Our engineering teams are actively monitoring the implementation and working to...

6. resolved 2026-07-20 20:02 UTC

   The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally. We will continue to monitor the environment closely to ensure ongoing stability, but no...

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: DEX On Premises Platform Updates

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-27 17:46 UTC

   We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access. Impact Single Tenancy and On-Premises...

2. identified 2026-06-27 19:10 UTC

   We have identified the issue and teams are working towards a fix.

3. identified 2026-06-27 21:37 UTC

   We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting. Our teams are working on the Hotfix We have resolved the issue...

4. identified 2026-06-28 09:55 UTC

   Our teams are busy creating suitable hotfixes for the DEX Platform. More information will be available shortly covering the various versions via the banner on the Support Portal. The manual fix is still available as the previous update The next update will be before 14:00 UTC

5. monitoring 2026-06-28 12:49 UTC

   Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used....

6. monitoring 2026-06-29 14:36 UTC

   Our teams are continuing work on hotfixes for the various supported versions. We have provided workarounds which are detailed in the following article depending on which version is being used....

7. resolved 2026-07-02 17:12 UTC

   This issue has now been resolved. Further details can be found here...

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-22 13:37 UTC

   We are currently investigating this issue.

2. monitoring 2026-06-22 13:52 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2026-06-22 13:52 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-06-22 14:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Community

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-10 07:32 UTC

   We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.

2. monitoring 2026-06-10 08:01 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-06-10 08:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-10 06:41 UTC

   A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

2. resolved 2026-06-10 07:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-04-28 05:46 UTC

   A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. We will update our status page with new information as soon as possible.

2. monitoring 2026-04-28 06:25 UTC

   We fixed the issue which caused the degraded performance and can see that it has stabilized. We are continuing to monitor the situation. We will update our status page with new information as soon as possible.

3. resolved 2026-04-28 07:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: DEX Platform – UK South 1

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-23 06:20 UTC

   A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as...

2. monitoring 2026-04-23 07:14 UTC

   We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.

3. monitoring 2026-04-23 07:34 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-04-23 07:50 UTC

   The issue with the Switches and DEX client connections for UK South 1 has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-17 08:53 UTC

   We are currently investigating an issue that causes managed devices to be missing from the device list.

2. monitoring 2026-04-17 09:18 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-17 09:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-13 09:35 UTC

   Due to an ongoing issue, there is an issue displaying the Managed device list currently.

2. monitoring 2026-04-13 09:59 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-13 10:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-25 11:50 UTC

   A subset of our users are currently experiencing a pop-up with license validation. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

2. monitoring 2026-03-25 12:00 UTC

   We fixed the issue with the license validation and we are monitoring the results. Affected users should restart the TeamViewer Service and try again. We will update our status page with new information as soon as possible.

3. resolved 2026-03-25 12:33 UTC

   We fixed the overall issue and all our systems are now functional. Latest after a TeamViewer service restart, the pop-up message should disappear.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-10 09:09 UTC

   We are currently investigating the issue.

2. monitoring 2026-03-10 09:35 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2026-03-10 09:36 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-03-10 09:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: DEX Platform – West Europe 1

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-03 16:01 UTC

   We are investigating an issue which is causing client disconnections from the West Europe 1 switch infrastructure. Clients will reconnect automatically. We will keep you updated with the status of this issue.

2. monitoring 2026-03-03 17:57 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-03 19:14 UTC

   This incident has now been resolved. No further connectivity issues have been observed.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console, API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-13 11:37 UTC

   We are currently investigating an issue affecting a subset of our users, resulting in slowness of TeamViewer services.

2. monitoring 2026-02-13 13:08 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-13 13:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-27 10:12 UTC

   A subset of our users can experience a delay in product e-mail delivery.

2. monitoring 2026-01-27 10:30 UTC

   We fixed the issue which caused the degraded performance and we are monitoring the results.

3. resolved 2026-01-27 10:45 UTC

   We fixed the degraded performance and all our systems are back online and functional.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-10 08:59 UTC

   We are currently investigating an issue with Device groups not loading.

2. monitoring 2025-12-10 10:35 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-10 11:44 UTC

   We fixed the issue and all our systems are back and functional.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-09 09:55 UTC

   We are currently investigating an issue with Device groups not loading.

2. monitoring 2025-12-09 10:14 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-09 10:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: Website, TeamViewer Community, Customer Portal, TeamViewer Ticketsystem

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-05 08:55 UTC

   We are currently investigating this issue.

2. investigating 2025-12-05 09:03 UTC

   We are continuing to investigate this issue.

3. investigating 2025-12-05 09:09 UTC

   We are continuing to investigate this issue.

4. monitoring 2025-12-05 09:16 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-12-05 09:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-04 10:16 UTC

   We are currently investigating an issue with devices not loading within the device groups.

2. monitoring 2025-12-04 10:32 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-04 11:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: Management Console

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-19 20:26 UTC

   We are currently investigating this issue.

2. investigating 2025-11-19 21:01 UTC

   We see very high load at the affected service. As a workaround, please use WebUI (web.teamviewer.com)

3. investigating 2025-11-20 09:12 UTC

   We see very high load at the affected service. Both services, Management Console and Web.teamviewer.com are affected.

4. investigating 2025-11-20 10:02 UTC

   We see very high load at the affected service. As a workaround, please use WebUI (web.teamviewer.com)

5. monitoring 2025-11-20 17:52 UTC

   A fix has been implemented and we are monitoring the results.

6. investigating 2025-11-20 21:19 UTC

   Update - We see very high load at the affected service for login.teamviewer.com As a workaround, please use WebUI (web.teamviewer.com)

7. investigating 2025-11-20 21:21 UTC

   We are continuing to investigate this issue.

8. monitoring 2025-11-20 23:37 UTC

   Our team have implemented new mitigation measures, and the Management Console is gradually coming back online. Please note that full access for all customers may take some time.

9. investigating 2025-11-21 08:36 UTC

   We are currently investigating issues for MCO and WebUI (web.teamviewer.com).

10. investigating 2025-11-21 10:46 UTC

    We are currently investigating issues with our WebUI (web.teamviewer.com) and our TeamViewer Remote Client. As a temporary workaround, please use our Management Console (login.teamviewer.com) or the Classic TeamViewer Client.

11. monitoring 2025-11-21 11:03 UTC

    A fix has been implemented and we are monitoring the results.

12. investigating 2025-11-21 12:32 UTC

    We are currently investigating issues for MCO and WebUI (web.teamviewer.com).

13. monitoring 2025-11-21 15:41 UTC

    A fix has been implemented and we are monitoring the results.

14. monitoring 2025-11-21 15:43 UTC

    Service Disruption in the Management Console Due to High Server Load https://www.teamviewer.com/en/insights/service-disruption-console-high-load-20251121/

15. resolved 2025-11-23 20:04 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-17 16:12 UTC

   Push notifications for the TFA for connections may be not received. We will update our status page with new information as soon as possible.

2. monitoring 2025-11-17 18:06 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-17 18:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-05 09:45 UTC

   We are currently investigating an issue with our Partnerlist.

2. resolved 2025-11-05 10:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-30 14:46 UTC

   We are currently having issues with license activation on some instances. We´re currently investigating this issue.

2. resolved 2025-10-30 15:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-29 16:05 UTC

   We´re currently facing an issue with our web.teamviewer.com instance. Please use login.teamviewer.com or the local client instead for the time being.

2. identified 2025-10-29 17:29 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2025-10-29 18:16 UTC

   Recovery Update: Microsoft expects the affected "Frontdoor" service to begin recovery in approximately 30 minutes. We anticipate WebUI (web.teamviewer.com) will recover shortly after.

4. monitoring 2025-10-29 19:20 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2025-10-29 19:21 UTC

   We are continuing to monitor for any further issues.

6. resolved 2025-10-29 19:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Ticketsystem

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-22 15:22 UTC

   We are currently facing an issue with the Login process of our Ticket system.

2. monitoring 2025-07-22 15:46 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-07-22 18:57 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-07-22 18:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-03 14:24 UTC

   We are currently facing an issue which affects TeamViewer Meeting. Meetings can´t be started currently.

2. monitoring 2025-07-03 15:17 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-07-03 16:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-26 13:05 UTC

   We are currently having issues with our Login on some services

2. monitoring 2025-06-26 13:43 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-06-26 14:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: API

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-10 07:48 UTC

   We are currently experiencing a high load on our API servers and are investigating the issue.

2. identified 2025-06-10 09:20 UTC

   We are currently experiencing a high load on our API servers. The issue has been identified and we're looking into it.

3. monitoring 2025-06-10 09:35 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-06-10 11:30 UTC

   The incident has been resolved and we will continue to monitor the situation closely to prevent further service impact.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Community

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-05-12 07:19 UTC

   We are currently experiencing latency issues in the TeamViewer Community due to problems with a third-party provider. The root cause has been identified, and their team is actively working on a resolution. We will continue to monitor the situation closely and provide updates as...

2. monitoring 2025-05-12 08:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-05-12 09:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Monitoring & Asset Management, Management Console, IoT

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-05-12 01:20 UTC

   A subset of our users are currently experiencing a connectivity issue when accessing our services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

2. investigating 2025-05-12 01:22 UTC

   We are continuing to investigate this issue.

3. investigating 2025-05-12 01:24 UTC

   We are continuing to investigate this issue.

4. monitoring 2025-05-12 02:20 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2025-05-12 02:44 UTC

   We are continuing to monitor for any further issues.

6. resolved 2025-05-12 03:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Monitoring & Asset Management, Management Console, Backup, API, Endpoint Protection, IoT, Website, TeamViewer Community, Customer Portal, Phone System, TeamViewer Ticketsystem

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-02 15:12 UTC

   We are currently facing an issue with all our Services. We are investigating the issue.

2. identified 2025-05-02 15:59 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-05-02 16:04 UTC

   A fix has been implemented and we are monitoring the results.

4. identified 2025-05-02 16:05 UTC

   We are continuing to work on a fix for this issue.

5. monitoring 2025-05-02 16:06 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2025-05-02 16:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console, API

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-28 08:27 UTC

   A subset of our users experiencing Login and Connection issues. We´re investigating the issue.

2. monitoring 2025-03-28 08:43 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-03-28 08:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-03-25 12:07 UTC

   A subset of users are having issues with the devices and contacts in device groups and groups.

2. identified 2025-03-25 12:21 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-03-25 12:23 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-03-25 13:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Monitoring & Asset Management, Management Console, Backup, API, Endpoint Protection, IoT

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-05 11:56 UTC

   We are currently investigating an issue with decreased product performance.

2. investigating 2025-03-05 12:10 UTC

   We are continuing to investigate this issue.

3. investigating 2025-03-05 12:13 UTC

   We are continuing to investigate this issue.

4. monitoring 2025-03-05 13:14 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-03-05 13:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-02-27 12:25 UTC

   Impact: Degraded performance Customer impact: A subset of our users are currently experiencing in our WebUI empty device groups. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new...

2. identified 2025-02-27 13:19 UTC

   Our engineers identified the underlying root cause for the degraded performance and are working on the resolution. We will update our status page with new information as soon as possible.

3. monitoring 2025-02-27 15:26 UTC

   We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.

4. resolved 2025-02-27 15:49 UTC

   We fixed the degraded performance and all our systems are back online and functional.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-01-17 14:52 UTC

   Partial device groups functionality issues for a subset of users.

2. identified 2025-01-17 15:15 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-01-17 15:20 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-01-17 15:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-12-05 12:01 UTC

   A subset of users experience issues with device groups not appearing or missing devices in the groups.

2. identified 2024-12-05 12:21 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-12-05 12:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-12-05 12:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-12-04 12:01 UTC

   We are currently having an issue with disappearing device groups.

2. identified 2024-12-04 12:18 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-12-04 12:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-12-04 12:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services, Management Console

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-11-28 13:16 UTC

   A subset of users experience issues with device groups not appearing or missing devices in the groups.

2. identified 2024-11-28 13:53 UTC

   Our engineers identified the underlying root cause and are working on the resolution. We will update our status page with new information as soon as possible.

3. monitoring 2024-11-28 14:11 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-11-28 14:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: Management Console, API

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-11-28 09:40 UTC

   We are currently having degraded performance on Logins and Web API.

2. identified 2024-11-28 10:21 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-11-28 13:03 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-11-28 14:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: Backup

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-11-12 11:44 UTC

   We are experiencing technical issues in our backend services and are proactively investigating.

2. monitoring 2024-11-12 12:30 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-11-12 14:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: TeamViewer Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-10-24 10:22 UTC

   We are currently investigating an issue with missing push notifications on mobile devices using TeamViewer. The affected applications are TeamViewer Mobile Host and AssistAR.

2. monitoring 2024-10-24 10:37 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-10-25 05:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.

Affected: Backup

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-10-24 06:56 UTC

   We are currently investigating the issue of failed Remote Management Backup Services failing randomly.

2. monitoring 2024-10-24 08:29 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-10-24 09:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on TeamViewer's status page.