Synthesia

Affected: Editor, Video generation, Video Sharing, Public API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-02 14:53 UTC

   We are aware of issues affecting platform loading and some may experience delays in the platform. Our engineering team are aware of this and investigating the issues. We will update as soon as we have further information.

2. monitoring 2026-09-02 15:23 UTC

   A fix has been implemented and we are monitoring results.

3. resolved 2026-09-02 16:22 UTC

   This incident has been resolved. Thanks for your patience!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-11 12:15 UTC

   We're currently aware of issues impacting our dubbing services, resulting in some dubbed videos to fail to generate. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. identified 2026-08-11 12:57 UTC

   The issue has been identified. The team is currently working to improve performance.

3. monitoring 2026-08-11 13:33 UTC

   A fix has been implemented. The team is currently monitoring the situation.

4. resolved 2026-08-11 14:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor, Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-06 08:18 UTC

   We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and scenes failing to copy or duplicate in the editor. Our Engineering teams are investigating the issue, and we'll provide updates as soon...

2. investigating 2026-08-06 09:08 UTC

   Our engineering team is continuing to investigate the issue, and are aware of impacted performance for both roleplays and avatar functionality alongside editor and video generation issues, we will update as soon as we have further information.

3. investigating 2026-08-06 10:16 UTC

   We are continuing to investigate reported performance issues impacting the editor, video generation, roleplays, and avatar functionality. We will provide updates as we have more information.

4. monitoring 2026-08-06 10:31 UTC

   A fix has been deployed, we are monitoring.

5. monitoring 2026-08-06 12:35 UTC

   We are continuing to monitor as systems stabilise.

6. resolved 2026-08-06 12:53 UTC

   All systems are now back to full function. The incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-28 14:42 UTC

   We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere...

2. investigating 2026-07-28 16:05 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-07-28 17:18 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-30 08:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-27 14:08 UTC

   We are aware of an issue affecting user authentication. Some users may be unexpectedly signed out and may experience difficulty logging back in. Our engineering team is actively investigating, and we will provide updates as more information becomes available. Our sincere...

2. monitoring 2026-07-27 14:54 UTC

   A fix has been implemented and we are monitoring the results.

3. investigating 2026-07-27 16:14 UTC

   We are continuing to investigate this issue.

4. monitoring 2026-07-27 17:23 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-07-27 17:46 UTC

   This incident has been resolved. Thank you for your patience!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-21 16:21 UTC

   We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

2. resolved 2026-07-21 19:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-16 08:27 UTC

   We're currently experiencing an issue where login is unsuccessful, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. Our sincere apologies for the inconvenience, and thank you for your patience...

2. investigating 2026-07-16 10:00 UTC

   We are continuing to investigate the issue.

3. resolved 2026-07-16 10:24 UTC

   This incident has been resolved. Thank you for your patience!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video Sharing

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-14 17:58 UTC

   We are currently aware of an issue causing slow loading times for shared Synthesia videos. Our engineering team is investigating the matter and we will provide updates as soon as more information becomes available

2. monitoring 2026-07-14 18:11 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-14 18:13 UTC

   This incident has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor, Video generation, Video Sharing, Public API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-13 15:56 UTC

   We're currently aware of an issue affecting Synthesia loading after login. Our engineering team are investigating now and we will provide updates as soon as we have more information.

2. monitoring 2026-07-13 16:22 UTC

   A fix has been implemented and we are monitoring results.

3. resolved 2026-07-13 16:42 UTC

   This incident has been resolved. Thank you for your patience!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-01 09:59 UTC

   We're currently experiencing a service disruption with our support platform, resulting in live chat messages failing to send and support team messages failing to reach users. We'll provide additional updates as soon as we have more information.

2. resolved 2026-06-01 13:14 UTC

   Customer support service is back to normal, but minor delays in responses are expected until the backlog is cleared. Appreciate your understanding.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-25 14:40 UTC

   Currently investigating delays on video generations.

2. investigating 2026-05-25 15:21 UTC

   We are actively investigating this issue. Additionally, we are experiencing delays with uploads, such as dubbing and PPTX file uploads.

3. monitoring 2026-05-25 16:26 UTC

   A fix has been implemented, and we are currently monitoring the results.

4. monitoring 2026-05-25 16:26 UTC

   A fix has been implemented, and we are currently monitoring the results.

5. resolved 2026-05-25 19:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-08 07:10 UTC

   We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. monitoring 2026-05-08 07:47 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-05-08 08:37 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-06 16:43 UTC

   We're currently aware of an issue resulting in longer than normal generation times for videos that contains Express-2 avatars. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. resolved 2026-05-06 19:09 UTC

   Our Engineering teams have now implemented a fix, and the issue has been resolved. All videos containing Express-2 avatars should be back to normal generation times.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: Traffic surge or denial-of-service attack. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-28 16:56 UTC

   We’re currently seeing higher-than-usual demand, which may lead to longer video generation times. The team is keeping a close eye on it. There’s no ETA for the fix at the moment, but we’ll share updates as soon as we have them. We’re sorry for the inconvenience and appreciate...

2. resolved 2026-04-29 07:51 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-04-23 18:53 UTC

   We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. monitoring 2026-04-23 21:52 UTC

   The incident is now stable, and video generation times are improving and gradually returning to normal. We’re continuing to monitor the situation.

3. resolved 2026-04-24 13:41 UTC

   This incident has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor, Video generation, Video Sharing, Public API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-16 10:54 UTC

   We're currently aware of an issue where the platform is inaccessible. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. investigating 2026-04-16 10:58 UTC

   We are continuing to investigate this issue.

3. investigating 2026-04-16 11:19 UTC

   We are continuing to investigate this issue.

4. investigating 2026-04-16 11:19 UTC

   We are also aware of issues affecting video generation, our API, the share page and embeds being inaccessible. Our engineering teams are working to resolve this and we will provide updates as soon as we have further information.

5. investigating 2026-04-16 12:02 UTC

   We can confirm we have resolved the issues with accessing the platform, video generation, our public API and share page. We are aware of an issue impacting accessing the editor and our engineering teams are investigating the root cause. We will continue to provide updates as we...

6. resolved 2026-04-16 12:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-08 14:29 UTC

   We're currently aware of an issue impacting various features within the app, which include: - Video generation - Dubbing - Translation - Avatar creation - Voice cloning - Voice preview - Image generation (Sora/Veo3) Our Engineering teams are investigating the issue, and we'll...

2. monitoring 2026-04-08 17:09 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-08 21:06 UTC

   This incident has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video Sharing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-02 14:35 UTC

   We're currently experiencing an issue where the Watch page and Share player are failing to display for Interactive videos. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

2. resolved 2026-04-02 14:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-27 14:24 UTC

   We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

2. monitoring 2026-03-27 16:23 UTC

   A fix has been implemented, and we are monitoring the results.

3. resolved 2026-03-27 17:46 UTC

   This incident has been resolved. Thank you for your patience.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-18 15:41 UTC

   We're currently experiencing delays with video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have more information.

2. identified 2026-03-18 17:28 UTC

   Our Engineering Teams have identified the issue, and are working to restore generation times to normal. We'll continue to provide further updates as soon as we have more information.

3. monitoring 2026-03-18 23:46 UTC

   A fix has been implemented, and we are monitoring the results.

4. identified 2026-03-19 09:33 UTC

   We're experiencing further delays with video generation. Our Engineering teams have identified the issue, and we're working to restore generation times to normal. We'll provide additional updates as information becomes available.

5. monitoring 2026-03-19 10:53 UTC

   A fix has been implemented. Video generation has been restored to normal, and we're monitoring the results.

6. resolved 2026-03-19 11:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-09 13:13 UTC

   We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. resolved 2026-03-09 13:28 UTC

   A fix has been implemented, and the issue has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor, Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-04 12:39 UTC

   We're currently experiencing issues previewing and generating speech with the below subset of voices. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information. Male: Trustworthy Enjoyable Coarse Timbered Laidback...

2. investigating 2026-02-04 16:09 UTC

   We've identified the cause of the issue, and will continue to provide updates as we have more information.

3. resolved 2026-02-04 17:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-01-28 16:12 UTC

   We're currently aware of an issue impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. investigating 2026-01-28 16:49 UTC

   Our Engineering Teams are continuing to investigate the issue.

3. identified 2026-01-28 17:42 UTC

   Our initial investigation established that the issue was caused by a cloud services provider, and will provide additional updates as soon as we have more information.

4. resolved 2026-01-28 20:17 UTC

   This incident has been resolved

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-26 14:19 UTC

   We're currently aware of an issue impacting several areas of the platform, which include: - Creating videos in the editor. - Editing existing videos in the editor. - Share page interactive videos failing to load. Our Engineering teams are investigating the issue, and we'll...

2. identified 2026-01-26 15:46 UTC

   Our Engineering Teams have identified the issue, and a fix is being currently being implemented.

3. monitoring 2026-01-26 16:01 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-01-26 16:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-20 11:39 UTC

   We're currently aware an issue resulting in the app failing to load from some users. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. resolved 2026-01-20 11:57 UTC

   Our Engineering Teams have now released a fix, and the issue has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-17 21:32 UTC

   We are currently investigating the issue.

2. monitoring 2025-11-17 23:38 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-11-17 23:40 UTC

   We’re continuing to monitor the situation. The issue that was affecting the creation of new accounts has been resolved, and new account creation is now functioning as expected. If any existing users are still unable to sign in or verify their accounts, please contact us at...

4. resolved 2025-11-18 21:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-05 10:47 UTC

   We're currently experiencing an issue where videos are failing to display while inside the editor. Our Engineering teams are investigating the issue. Our sincere apologies for the inconvenience, and we will continue to provide updates as soon as we have further information.

2. resolved 2025-09-05 10:59 UTC

   Our Engineering Teams have now released a fix, and videos are displaying again inside the editor. However, if any issues persist, please contact our Support Team and we'll be happy to help.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-08 14:23 UTC

   We're currently experiencing an issue where login is unsuccessful for some accounts, returning an error message. Our Engineering Teams are investigating the issue, and we will update as soon as we have more information. Our sincere apologies for the inconvenience, and thank you...

2. resolved 2025-07-08 15:12 UTC

   Our Engineering Teams have now identified the issue, which impacted a very small number of accounts. However, if you encounter any difficulty with accessing your account, please contact support@synthesia.io and we'll be happy to assist.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-12 16:58 UTC

   We're currently experiencing issues impacting opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further information.

2. investigating 2025-06-12 17:01 UTC

   We are continuing to investigate this issue.

3. resolved 2025-06-12 17:05 UTC

   This incident has been resolved. Thank you for your patience!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor, Video generation

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-12 12:47 UTC

   We're currently aware of issues impacting the performance of editor and video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have...

2. investigating 2025-05-12 13:00 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-05-12 13:38 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-05-12 15:52 UTC

   This issue has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-05-09 13:26 UTC

   Please be aware of scheduled maintenance on Saturday, May 10th, at 07:00 AM GMT. While we aim for no interruptions, some temporary unavailability may occur. At Synthesia, we’re committed to optimising your experience. If you have any questions, reach out to our Support team.

2. resolved 2025-05-12 08:05 UTC

   Our scheduled maintenance is complete. Thank you for your patience!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-04-14 14:21 UTC

   We're currently aware of issues impacting video generation, resulting in longer than normal generation times and videos to fail during generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. investigating 2025-04-14 15:23 UTC

   Our Engineering teams have now implemented a fix, and the issue has been resolved.

3. resolved 2025-04-14 15:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-04-08 08:15 UTC

   Our team are aware of an issue impacting video generation performance which may cause video generation to be slower than usual. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. resolved 2025-04-08 15:52 UTC

   This incident should be resolved. Thank you for your patience while we looked into this issue!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-02-13 11:09 UTC

   We're currently aware of an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. identified 2025-02-13 11:31 UTC

   Our engineering team has identified the issue and are working to reduce the impact caused. We are implementing a fix and will update when confirmed to be resolved.

3. monitoring 2025-02-13 11:53 UTC

   We have implemented a fix and are monitoring the results.

4. resolved 2025-02-13 12:44 UTC

   This issue has now been resolved. Thank you for your patience!

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video Sharing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-02-05 15:22 UTC

   We are currently aware of an issue where videos shared via the share page will not appear. Our engineering team have identified the issue and are implementing a fix.

2. identified 2025-02-05 15:30 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2025-02-05 15:40 UTC

   A fix has been implemented and videos should be viewable now. We are monitoring the issue closely.

4. resolved 2025-02-05 15:53 UTC

   This issue has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-01-22 17:07 UTC

   We're currently aware an issue impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. identified 2025-01-22 17:21 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-01-22 17:37 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-01-22 18:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-01-14 09:13 UTC

   We're currently aware of performance issues impacting video generation and voice preview. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. monitoring 2025-01-14 10:47 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-01-14 11:24 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-01-14 11:31 UTC

   This issue impacting video generation and voice preview has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor, Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-12-26 17:36 UTC

   We're currently experiencing issues impacting both video generation and opening videos in the editor. Our engineering teams are aware of this issue and investigating. Our sincere apologies for the inconvenience, and will continue to provide updates as soon as we have further...

2. monitoring 2024-12-26 18:24 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-12-26 18:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Video generation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-12-22 16:15 UTC

   We're currently aware of performance issues impacting video generation. Our Engineering teams are investigating the issue, and we'll provide updates as soon as we have further information.

2. investigating 2024-12-22 17:07 UTC

   We are continuing to investigate this issue.

3. monitoring 2024-12-22 17:35 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-12-22 18:06 UTC

   This issue impacting video generation has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.

Affected: Editor

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-11-20 11:00 UTC

   We're aware of an issue in which Google sign-in is unavailable currently. We have identified the cause of the issue, and are working to implement a fix. In the meantime, please contact us at support@synthesia.io for further assistance with accessing your account.

2. monitoring 2024-11-21 17:16 UTC

   A fix has been implemented and we are monitoring results. Google sign-in should now be available. However, if further issues persist signing in via Google, please contact us at support@synthesia.io and we'll be happy to assist.

3. resolved 2024-11-21 17:41 UTC

   This issue impacting Google sign-in has now been resolved.

Excerpts are shortened. Read the full incident on Synthesia's status page.