SurveyMonkey
Apps and SaaS. Source: SurveyMonkey status page.
- Incidents, last 90 days
- 15
- Median to mitigation
- 1h 28m
- Median to resolution
- 1h 28m
- p95 to resolution
- 13h 4m
- Naming an upstream provider
- 6%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| The text does not say enough to tell | 7 |
| Data delayed, stale, lost or corrupted, or needing replay after recovery | 5 |
| Login, tokens, certificates or credentials failed | 1 |
| A code release introduced the failure | 1 |
| A provider or third-party service this vendor depends on failed | 1 |
Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.
Incidents per month
All recorded incidents
Login and signup issues
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
resolved
From 3:16 PM - 3:24 PM, users may have had issues with login and signup.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
500 error on Transaction History for Team Admins
Affected: SurveyMonkey
Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue resulting in an error on the Transaction History page.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Custom data / respondent metadata missing from Individual Response Table and XLS exports
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
-
identified
The issue has been identified and a fix is being investigated.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
The issue has been resolved for responses collected since putting the fix in place.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Audience Preview Page is not responding
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Adding contacts on the contacts page didn't work
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
resolved
Adding contacts to the SurveyMonkey contacts page and to email invitations didn't work
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Possible service degradation due to AWS outage
Affected: SurveyMonkey
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Problem with AI features
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Some of our AI features are currently offline. We are working to resolve this issue.
-
resolved
This issue is resolved
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Customers who have surveys shared with them may run into errors accessing the quick create chat feature
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
SME rewards users not getting bounty in some cases
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Blank page for Multi-Survey Analysis
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
New responses delayed or not showing on Analyze page
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
identified
For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Excel/CSV Exports are failing
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
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identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Responses to slider question type are intermittently not recorded when survey is taken on mobile
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Invoice Creation Error
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Issue with Shared Data pages
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
resolved
We experienced an issue were Shared Data pages were unreachable for 20min
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Unable to load question summaries or shared data pages.
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
at 10:22 AM pst an issue with the loading of question summaries and shared data pages was identified.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Customers are unable to contact support through our Help Center chatbot
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again...
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
SurveyMonkey 'Home' page unavailable for US/CA customers
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Issue Impacting Exporting for Canadian SurveyMonkey Accounts
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
resolved
There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
[MRx] Analyze page is not showing Major US regional data within responses collected
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Issue with Log In page
Affected: SurveyMonkey
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue preventing users from logging in to SurveyMonkey.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Degraded performance across the site
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Google Sheets Add-on is Inaccessible
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Delays In Response Submission into Surveys
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating the issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Unable to search SurveyMonkey Help Center articles
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
The help center search issue has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Display Issues with NPS Gauge in Analyze
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
SurveyMonkey Help Center is Down
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
Help Center should be loading now. We're monitoring.
-
resolved
This incident has been resolved. Help Center should load normally.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Analyze Navigation Header Missing
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
-
resolved
This issue has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Question Summaries incorrectly displaying response count
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Copied surveys drafts not appearing in survey list
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background. We’re currently investigating the root cause and will share updates as...
-
identified
The issue has been identified and we are working on a fix.
-
identified
The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
-
resolved
This issue has been resolved, and copies of surveys should be appearing in the survey list on the homepage.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
App listing cannot be updated on SurveyMonkey
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
TURF and Empirical Bayes not working on MaxDiff surveys
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
EU Customers unable to access Help Center and Chat Support
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Intermittent error when logging in
Affected: SurveyMonkey
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Audience preview tool inaccessible for logged out customers.
Affected: SurveyMonkey
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Low survey completion rate for RewardsApp Surveys with Advanced-Logic
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates. Our team is actively working to identify the root cause and will provide updates as more information becomes...
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identified
The cause has been identified and a fix is being implemented.
-
resolved
This issue has been resolved!
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Errors showing on Analyze charts
Affected: SurveyMonkey
Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
identified
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
-
identified
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
"Request Headers Fields Too Large" Error on Analyze page for some customers
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
SurveyMonkey showing 500 errors
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
identified
A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.
-
resolved
This issue is now resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Sentiment Analysis jobs are failing or running long
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results. Sentiment data will start to appear again over the next few hours. Further updates to follow once fully resolved.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
The SurveyMonkey Rewards Amazon gift card cash out option is not working. We have identified the cause of this issue and we are working on implementing a fix. The Prizeout cash out option is still available and Amazon gift cards are available on Prizeout's platform.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Users on Canadian DC not able to complete some surveys from US DC
Affected: SurveyMonkey
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
⚠️ We're aware of an issue effecting users who are logged in to our Canadian data center. Those users will see an error when submitting responses on to a subset surveys stored on our US data center. We are actively investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved. We will continue monitoring.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Shared data pages not loading in CAN
Affected: SurveyMonkey
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating the issue. Some users may see an error page when attempting to load Canada Data Center (CAN) hosted shared data pages.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'
Affected: SurveyMonkey
Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
On some surveys, respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'. We're investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Response data not showing
Affected: SurveyMonkey
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified, and a fix is being implemented. Users viewing surveys with responses received in the last ~24 hours may see some discrepancies.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
503 Service Temporarily Unavailable error when accessing Contacts
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue with accessing Contacts
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Analyze page not loading correctly on Windows 10 computers
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
This issue was specific to users in certain regions, like Australia.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Matrix rating questions missing selection boxes
Affected: SurveyMonkey
Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We've identified an issue impacting specific surveys with matrix questions, where the selection boxes are not visible to respondents. An available workaround is to create a copy of the impacted survey.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.
Charts are failing to load on the Analyze page of some SurveyMonkey accounts. Multi-survey Analysis not loading.
Affected: SurveyMonkey
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on SurveyMonkey's status page.