Superhuman

Affected: Superhuman

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-24 21:06 UTC

   We're aware that a small number of customers on Outlook accounts have individual messages in their inbox that can't be marked done, archived, deleted, or moved to junk, the action returns a "failed" error and the message stays put. We're actively investigating and will continue...

2. resolved 2026-07-24 23:29 UTC

   After a significant investigation, we've confirmed this was not a widespread outage. A small number of Microsoft/Outlook customers had individual messages that couldn't be marked done, archived, deleted, or moved to junk. This happened when a specific message had already been...

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-06 16:45 UTC

   We're investigating reports that some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app. This seems to affect only Outlook/Microsoft accounts. We're actively looking into it and will share an update shortly.

2. identified 2026-07-06 18:56 UTC

   We're aware of an issue where some emails marked as Done are reappearing in the Inbox on the Superhuman desktop app, affecting Outlook accounts. We have identified the cause and are working on a fix. Emails that were already marked Done will correct themselves automatically once...

3. monitoring 2026-07-06 19:40 UTC

   We've rolled out a fix and are now monitoring the results. Emails that were already marked Done will correct themselves automatically once the update reaches your app. We'll post another update once we've confirmed the issue is fully resolved.

4. resolved 2026-07-06 22:23 UTC

   This issue has been resolved. Emails marked as Done are no longer reappearing in the Inbox, and any previously affected emails will correct themselves automatically once your app updates to the latest version. Thank you for your patience.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: OpenAI.

1. investigating 2026-02-19 21:26 UTC

   We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as a problem with specific models served by OpenAI. We are actively working with OpenAI to resolve...

2. monitoring 2026-02-20 00:03 UTC

   OpenAI have determined the root cause and we are seeing our error rates return to normal.

3. resolved 2026-02-20 00:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-12 15:33 UTC

   We're seeing elevated error rates when indexing new content for AI features. Already indexed content is not affected. We've identified the source as coming from a third-party provider. We're monitoring the situation and looking for alternatives.

2. monitoring 2026-02-12 16:19 UTC

   Error rates have decreased, and our system and the third-party provider seem stable. We're continuing to monitor the situation.

3. resolved 2026-02-12 18:05 UTC

   All systems are back to normal. All pending queues have been processed and cleared.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-22 23:32 UTC

   There appears to be an ongoing outage with Outlook services. At the moment, we are seeing degraded performance for sending emails.

2. identified 2026-01-22 23:45 UTC

   The issue has been identified

3. identified 2026-01-22 23:46 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2026-01-23 01:19 UTC

   Outlook services are showing signs of recovery, although Microsoft has not yet shared an official update.

5. monitoring 2026-01-23 03:42 UTC

   Our services appear to be fully recovered. However, per Microsoft’s update, the issue is not yet considered resolved, and we will continue to monitor the situation closely.

6. resolved 2026-01-23 12:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2025-11-18 14:17 UTC

   There are some intermittent connectivity issues associated to an incident with one of our third-party service providers.

2. resolved 2025-11-18 18:25 UTC

   The third-party service is operating normally again

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2025-10-20 19:11 UTC

   We are seeing errors across our APIs that service our client experience. We're currently investigating root cause.

2. investigating 2025-10-20 19:14 UTC

   We are continuing to investigate this issue.

3. investigating 2025-10-20 19:28 UTC

   We are experiencing downstream effects of a larger third party service provider outage. We are looking at alternatives/workarounds to resolve the issue and get our services back online

4. investigating 2025-10-20 20:08 UTC

   - We have created workarounds to get our application back online with our core features like email, reminders and calendar available. - Some features are still unavailable as a result of the third party service provider outage. We are actively working to get all our services and...

5. investigating 2025-10-20 21:05 UTC

   - We are still looking at solutions to get all our features online for our customers. - Our backend systems are still suffering the impact of the large AWS outage.

6. investigating 2025-10-21 00:25 UTC

   Superhuman’s core features are working normally. However, due to downstream impacts from the ongoing AWS outage, some features may show erratic or inconsistent behavior. We are monitoring the situation and will update as AWS restores full stability.

7. monitoring 2025-10-21 01:28 UTC

   Superhuman’s core features are working normally. Other features are in the process of recovering. We are monitoring the situation and will update as AWS restores full stability.

8. resolved 2025-10-21 04:01 UTC

   We've confirmed that all functionality is operating as expected.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-24 23:50 UTC

   We are currently investigating an issue that is causing Microsoft sends to fail

2. monitoring 2025-09-25 00:33 UTC

   Microsoft has resolved the issue. All our services are fully operational, and we continue to monitor.

3. resolved 2025-09-25 00:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-18 21:10 UTC

   We are investigating an issue causing some reminder creation attempts to fail. Reminder triggering remains unaffected — reminders that are successfully created continue to trigger as expected. Our team is actively working on a fix.

2. investigating 2025-09-22 17:40 UTC

   This incident has been resolved.

3. resolved 2025-09-22 17:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-29 08:24 UTC

   We're experiencing an elevated level of memory usage preventing emails from being sent and logging in. We are currently looking into the issue.

2. monitoring 2025-08-29 09:04 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-08-29 10:10 UTC

   Issues are resolved. We're continuing to monitor.

4. resolved 2025-08-29 10:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: OpenAI.

1. investigating 2025-08-06 06:35 UTC

   We are investigating an issue with our Write With AI feature.

2. investigating 2025-08-06 07:26 UTC

   We've identified the outage to be caused by an incompatibility with a minor API change from OpenAI. We're implementing a workaround and expect to have this resolved later this evening.

3. resolved 2025-08-06 08:02 UTC

   We have deployed the workaround and are seeing error levels return to normal. Our Write With AI feature is restored.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-07-18 15:27 UTC

   There is an ongoing outage with Google services, and we are currently investigating the impact. At the moment, there is degraded performance for sending emails and syncing mailboxes.

2. monitoring 2025-07-18 16:20 UTC

   Earlier today, a Google Workspaces outage impacted Gmail and Calendar services, which may have caused delays or sync issues in Superhuman. Google has since resolved the issue. Superhuman is fully operational and we’re actively monitoring to ensure everything remains stable....

3. resolved 2025-07-18 18:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-07-08 16:38 UTC

   There appears to be an issue with creating or making changes to split inboxes. We have identified the problem and are working on a solution

2. resolved 2025-07-08 16:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-25 18:30 UTC

   We are currently investigating an issue affecting the Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service. We are actively working with the third-party provider to...

2. investigating 2025-06-25 18:31 UTC

   We are continuing to investigate this issue.

3. resolved 2025-06-25 19:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-16 23:00 UTC

   There appears to be an ongoing outage with Outlook services. At the moment, we are seeing degraded performance for sending emails. We are currently investigating the impact and looking at mitigation strategies.

2. resolved 2025-06-16 23:26 UTC

   The issue has been resolved on Microsoft's end.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-12 18:30 UTC

   There is an ongoing outage with Google services, and we are currently investigating the impact. At the moment, there is degraded performance for sending emails and syncing mailboxes.

2. monitoring 2025-06-12 19:44 UTC

   The issue is being resolved on Google's end, and we are seeing service return to normal. We are monitoring for any additional changes.

3. resolved 2025-06-12 22:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-06-10 14:46 UTC

   We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with...

2. monitoring 2025-06-10 20:12 UTC

   We have implemented a fix for the issue impacting the features and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.

3. resolved 2025-06-10 21:37 UTC

   The incident has been resolved. All features are now operational again.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-06-06 15:38 UTC

   We are currently investigating an issue affecting the AskAI feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with the third-party provider to...

2. monitoring 2025-06-06 16:50 UTC

   We have implemented a fix for the issue impacting the AskAI feature and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved. Thank you for your...

3. resolved 2025-06-06 17:07 UTC

   The issue affecting the AskAI feature has been fully resolved. The fix has been successfully deployed and we have confirmed that requests are now completing as expected. We appreciate your patience while we worked to restore full functionality. If you experience any further...

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-03 22:08 UTC

   We have identified a error in MSGraph responses impacting Calendars for Personal Outlook accounts. The underlying error is also reported here. https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al This error is causing...

2. monitoring 2025-06-04 18:39 UTC

   Microsoft has identified the problem on their end, a fix is anticipated sometime on Friday, June 6. We have implemented a few minor workarounds to minimize the impact on Superhuman's calendar features. None-the-less, users with Personal Outlook Calendars/Accounts will continue...

3. monitoring 2025-06-13 19:39 UTC

   Microsoft has implemented a fix on their end, but this fix has not yet been released publicly. Superhuman users with Personal Outlook Calendars/Accounts will continue to see degraded performance for calendar syncing. We are continuing to monitor.

4. resolved 2025-06-24 15:08 UTC

   The fix has been implemented and released on Microsoft's end, and we are seeing sync events for Personal Outlook accounts return to normal. We will continue to monitor for the next 24hrs, but believe this issue is resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-04-25 17:17 UTC

   We are currently investigating this issue.

2. investigating 2025-04-25 18:52 UTC

   We're continuing to investigate the root cause of slow queries.

3. investigating 2025-04-26 01:51 UTC

   We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today. We will be working on upgrading the underlying hardware over the weekend.

4. monitoring 2025-04-26 17:03 UTC

   Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

5. resolved 2025-04-27 04:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-04-16 15:14 UTC

   We're investigating an issue with sending messages with attachments for Microsoft users.

2. monitoring 2025-04-16 21:51 UTC

   We're seeing a 401 Unauthorized error affecting a small subset of Microsoft users when sending messages with attachments. After a day of investigation, we've determined the impact is limited and are moving to monitoring for the time being. We'll continue to watch the issue...

3. resolved 2025-04-22 18:29 UTC

   Microsoft has deployed a fix for the authorization issues that were causing send failures for some Outlook users when sending with large attachments. The issue was resolved late last week, and sending functionality has since returned to normal. We appreciate your patience while...

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-04-03 14:04 UTC

   We are currently investigating an issue where emails fail to send from Android devices. This appears to be isolated to Android platforms, and all other platforms are functioning normally. Our team is actively working to identify the root cause and implement a fix. We will...

2. identified 2025-04-03 17:58 UTC

   We identified the issue and are pushing out a fix soon. This unstable send behavior effects Android users when they forward a thread with an attachment. We will continue to update our progress here as more information becomes available.

3. identified 2025-04-03 22:46 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2025-04-03 22:49 UTC

   We have released a new version of the app (version 1.12.12, build 6411) to the Google Play Store that includes a fix for the issue. You can check your current version at the bottom of your settings screen. We're keeping a close eye on things and expect everything to be fully...

5. resolved 2025-04-04 16:04 UTC

   This incident has been resolved. If you haven't updated to the latest version of Superhuman for Android, please do so by visiting the Google Play Store: https://play.google.com/store/apps/details?id=com.superhuman.mail

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-27 16:47 UTC

   Outlook is currently experiencing a service disruption that may cause delays in email processing. The impact is limited to a small subset of users.

2. investigating 2025-03-31 12:24 UTC

   We are continuing to investigate this issue.

3. resolved 2025-03-31 12:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-25 17:46 UTC

   We're currently experiencing a service disruption with Ask AI. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We appreciate your patience and will provide updates as they become available.

2. resolved 2025-03-25 20:28 UTC

   The Ask AI service outage has been resolved. Full functionality has been restored, and the service is now operating normally. Thank you for your patience and understanding during the disruption.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-14 20:37 UTC

   We are currently investigating an issue causing email sends to be delayed

2. resolved 2025-03-14 20:49 UTC

   The issue causing email send delays has been resolved, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-03-13 14:40 UTC

   We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible....

2. investigating 2025-03-13 14:45 UTC

   We are continuing to investigate this issue.

3. identified 2025-03-13 15:34 UTC

   Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as...

4. resolved 2025-03-13 18:37 UTC

   Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-02-12 16:18 UTC

   We are currently investigating this issue.

2. investigating 2025-02-12 16:24 UTC

   We are continuing to investigate this issue.

3. identified 2025-02-12 16:55 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2025-02-12 17:43 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2025-02-12 18:16 UTC

   We are continuing to monitor for any further issues.

6. resolved 2025-02-12 18:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-01-10 18:28 UTC

   We believe we've identified the issue and are working on a fix. We will continue to update our progress here as we know more.

2. monitoring 2025-01-10 18:49 UTC

   A fix has been implemented - updating the app should remove the issue. We will continue to monitor to ensure this incident is resolved.

3. resolved 2025-01-10 19:31 UTC

   This incident has been resolved - if you're experiencing this issue, please update your app.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: OpenAI.

1. investigating 2024-12-12 00:01 UTC

   There is an OpenAI incident impacting TL;DR and Semantic Search https://status.openai.com/incidents/ctrsv3lwd797

2. resolved 2024-12-12 02:58 UTC

   Open AI's incident has been resolved and all systems are back to normal.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-12-03 14:29 UTC

   Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.

2. investigating 2024-12-03 14:40 UTC

   We have identified the root cause of the issue causing delays in email indexing for Ask AI. Our team is actively working on a fix to restore normal indexing functionality.

3. monitoring 2024-12-03 17:57 UTC

   We have implemented a fix for the email indexing delay. While some lag in indexing persists, it is progressively improving. Our team is actively monitoring the situation to ensure indexing resumes at normal speed.

4. resolved 2024-12-03 20:34 UTC

   The issue causing email indexing delays has been addressed, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-11-25 12:56 UTC

   We are currently experiencing a service disruption affecting Outlook. Users may notice delays with reminders and inbox synchronization. Microsoft has identified the problem and are working on a resolution, but have not yet provided a timeline to resolve the issue.

2. monitoring 2024-11-26 00:36 UTC

   Microsoft has implemented a fix, and service is expected to be fully recovered by 7PM PST.

3. resolved 2024-11-26 03:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2024-10-01 16:07 UTC

   The second phase of the emergency release rollout is in progress.

2. resolved 2024-10-02 15:07 UTC

   Salesforce solved the incident. https://status.salesforce.com/incidents/13231

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-10-01 14:53 UTC

   We are currently investigating an issue we're having with our AI services. Please follow here for further information as we learn more.

2. identified 2024-10-01 15:26 UTC

   The issue has been identified - one of our providers had an outage and is implementing a fix now. We will continue to monitor and communicate updates through this channel.

3. resolved 2024-10-01 16:15 UTC

   Once our provider put in the fix, our semantic search and summary features returned to normal operation. All AI features are now fully operational.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2024-09-25 17:03 UTC

   HubSpot is currently having a major outage. Superhuman users will not be able to - Access HS Social profile contact/company/deal info - Change HS contact/company/deal info - Connect/Disconnect from HS

2. resolved 2024-09-25 20:11 UTC

   HubSpot has resolved the outage. Superhuman users are no longer facing errors and the HS integration should be stable now.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-09-13 16:02 UTC

   A Gmail/G Suite outage is currently affecting some Superhuman customers. The outage is affecting sending emails and emails sent to gmail accounts.

2. monitoring 2024-09-13 16:14 UTC

   The volume of errors sending and receiving emails for Gmail users is reducing and we're continuing to monitor the situation.

3. resolved 2024-09-13 16:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-09-11 03:23 UTC

   Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.

2. monitoring 2024-09-11 05:32 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-09-11 12:56 UTC

   Ask AI: Email indexing is working as expected. This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-08-26 14:59 UTC

   We are seeing a number of send failures for Microsoft users. We are investigating the issue and will continue to update here as we know more.

2. monitoring 2024-08-26 22:36 UTC

   The number of failures has decreased and we are currently monitoring the issue.

3. resolved 2024-08-26 23:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending, Google Apps Gmail

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-08-08 20:34 UTC

   We're seeing a number of sends fail for some gmail users. We're investigating this issue and will continue to update here as we know more.

2. investigating 2024-08-08 20:49 UTC

   We are continuing to investigate this issue.

3. investigating 2024-08-08 21:03 UTC

   Gmail has updated their status page to show degraded service to sending emails and saving drafts with attachments. This is likely related, but we'll continue to investigate to confirm, and update here as we know more.

4. monitoring 2024-08-09 00:00 UTC

   A fix has been implemented, and we are monitoring the results.

5. resolved 2024-08-09 00:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-06-17 16:06 UTC

   We are currently investigating this issue.

2. monitoring 2024-06-17 17:54 UTC

   Notifications are back to normal; we are still monitoring the system

3. resolved 2024-06-17 19:26 UTC

   This incident was resolved. It was caused by slow responses from Gmail's API.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-20 22:41 UTC

   We are experiencing an issue with backend slowness and disruptions. Some percentage of API calls are failing and sends are delayed. We are investigating the issue and will continue to report our findings here.

2. monitoring 2024-05-20 22:58 UTC

   We have identified the issue and deployed a fix. The backend now appears stable and returning to normal. We are continuing to monitor to ensure we are fully stable. We will report here once we've confirmed we are fully stable.

3. resolved 2024-05-20 23:37 UTC

   This incident has been resolved. All delayed sends should now be processed and delivered. Any outliers will be contacted shortly.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-01-17 19:04 UTC

   We are currently addressing an issue with the attachment upload feature on the Superhuman browser client. Some users may have encountered difficulties when attempting to upload attachments, resulting in files appearing with a size of 0kb and only a file name being present....

2. investigating 2024-01-17 21:48 UTC

   We are still actively investigating the issue and we will continue to keep you updated on our progress.

3. resolved 2024-01-19 00:55 UTC

   From our investigation it appears some users were experiencing attachment upload issues. Possibly related to their antivirus software interfering with the Superhuman app's locally stored files. We've put in an initial fix and updated the client error reporting when encountering...

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-11-30 19:09 UTC

   We are seeing a small number of sends fail due to errors with the Microsoft API. Most users are not affected. This only affects a small portion of emails with attachments over 3MB sent with Microsoft accounts. If one of your emails fails to send you will see it at the top of...

2. investigating 2023-12-01 01:14 UTC

   We do not have an update on a fix, but we continue to monitor the situation. A handful of sends containing large attachments for Microsoft accounts continue to be unsuccessful. We do not have a way to circumvent at this time. We continue troubleshooting with Microsoft.

3. monitoring 2023-12-03 05:02 UTC

   We're not seeing any new send failures and some previously failing sends have been retried successfully. We continue monitoring the situation to confirm that the problem has resolved itself.

4. resolved 2023-12-11 19:43 UTC

   This incident has been resolved. The Microsoft team has deployed a fix last week and we haven't seen any new occurrences since Thursday afternoon.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2023-09-21 14:29 UTC

   Google Calendar APIs are currently experiencing an outage. Some Google Users may encounter issues with their calendar.

2. monitoring 2023-09-21 16:14 UTC

   Google has released a fix for the Google Calendar APIs. We haven't received any new errors and will continue monitoring.

3. resolved 2023-09-21 16:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-08-08 14:36 UTC

   We are currently investigating an issue where some Microsoft Users are getting logged out

2. identified 2023-08-08 16:16 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2023-08-08 16:51 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2023-08-08 17:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2023-08-04 21:26 UTC

   We have identified that some notifications are failing to be delivered. We are investigating this issue.

2. investigating 2023-08-05 02:26 UTC

   Beginning at approx 11:57 am PST, an issue with one of our service providers has caused an outage in delivering some user notifications. More information about the underlying outage is available here https://status.firebase.google.com/incidents/NowVgaeZF7G8Fbdh9jzU We are...

3. monitoring 2023-08-05 03:42 UTC

   Our internal monitoring systems are no longer detecting any notification delivery errors. We are continuing to monitor for any further issues.

4. resolved 2023-08-05 04:17 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2023-04-04 14:54 UTC

   Beginning at approx 6:03 am PST, an issue with one of our service providers has caused an outage in delivering most user notifications. More information about the underlying outage is available here https://status.firebase.google.com/incidents/9ZPv9faHLen8bzLVSaft We are...

2. monitoring 2023-04-04 15:39 UTC

   Our internal monitoring systems are no longer detecting any notification delivery errors. We are continuing to monitor for any further issues.

3. resolved 2023-04-04 17:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2023-02-07 05:40 UTC

   Outlook is experiencing a service disruption and email sending might be delayed.

2. identified 2023-02-07 07:12 UTC

   Microsoft has identified the problem and are working on a resolution, but have not yet provided a timeline to resolve the issue. Email sending and receiving is still degraded for some Outlook accounts.

3. monitoring 2023-02-07 12:43 UTC

   Microsoft has implemented a fix and we are starting to see a gradual recovery.

4. monitoring 2023-02-07 15:49 UTC

   Microsoft is reporting the majority of impact has been repaired, with service availability at 99.9%. We'll continue to monitor until Outlook is back to 100%.

5. monitoring 2023-02-07 17:09 UTC

   We are continuing to monitor for any further issues.

6. resolved 2023-02-07 17:10 UTC

   Microsoft has confirmed the issue is resolved after an extended period of monitoring. All systems are back to normal.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Superhuman, Email sending

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2021-11-16 17:54 UTC

   We are currently investigating this issue.

2. investigating 2021-11-16 17:58 UTC

   We are continuing to investigate this issue.

3. investigating 2021-11-16 18:03 UTC

   Issues with our service provider appear to be clearing up. We are continuing to monitor the issue.

4. investigating 2021-11-16 18:25 UTC

   Beginning at approx 9:46 am PST, an issue with one of our service providers caused an outage in multiple Superhuman features. During this outage: - some users were unable to load mail.superhuman.com. - all users were unable to send new emails. - most users were able to read and...

5. monitoring 2021-11-16 18:34 UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring 2021-11-16 18:48 UTC

   We are continuing to monitor for any further issues.

7. resolved 2021-11-16 19:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending, Google Apps Gmail

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2020-12-15 20:53 UTC

   A Gmail/G Suite outage is currently affecting some Superhuman customers. The outage is sending emails and emails sent to gmail accounts.

2. investigating 2020-12-15 20:56 UTC

   We are continuing to investigate this issue.

3. investigating 2020-12-15 20:58 UTC

   We are continuing to investigate this issue.

4. monitoring 2020-12-15 21:00 UTC

   We are at this point sure that the issue is on the Gmail receiving side, as emails sent from any email client to a gmail address are bouncing. We have raised the issue with Google, and will let you know when we know more

5. resolved 2020-12-16 00:18 UTC

   Google has resolved the relevant incident on their side. Emails are now sending successfully to gmail users again.

Excerpts are shortened. Read the full incident on Superhuman's status page.

Affected: Email sending, Google Apps Gmail

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2020-12-14 12:21 UTC

   A Gmail/G Suite outage is currently affecting some Superhuman customers. The outage is affecting logging in and sending emails

2. monitoring 2020-12-14 12:39 UTC

   We're seeing signs this is improving for everyone. In the meantime, any emails you send within Superhuman will be queued up and sent when Gmail is working again.

3. monitoring 2020-12-14 13:39 UTC

   We’re no longer seeing a high error rate from the Gmail API. Superhuman should be working again for everyone, and we will resolve this incident when all the emails sent during the outage have successfully retried.

4. resolved 2020-12-14 14:19 UTC

   Google has resolved the relevant incident on their side, and emails are now sending successfully from Superhuman again.

Excerpts are shortened. Read the full incident on Superhuman's status page.