Squarespace

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-10-21 02:30 UTC

   Acuity Scheduling service was temporarily unavailable from 10:36-10:55pm US Eastern time.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Editing, Commerce, Email Campaigns

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-09-28 13:17 UTC

   We are currently investigating issues across Squarespace, specifically regarding access to the Email Campaigns panel as well as applying and accessing certain premium features.

2. identified 2026-09-28 13:35 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2026-09-28 13:50 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-09-28 14:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-18 20:35 UTC

   Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.

2. investigating 2026-09-18 20:46 UTC

   We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.

3. identified 2026-09-20 16:57 UTC

   The issue has been identified and we are working on a fix.

4. identified 2026-09-21 19:25 UTC

   We are continuing to work on a fix for this issue.

5. resolved 2026-09-22 19:25 UTC

   Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-09-08 15:28 UTC

   Some customers are seeing a "SORRY" page when accessing their Client Scheduling Page.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-08-20 20:12 UTC

   We are currently experiencing a service disruption with the integration to Meta Services. Our Engineering team has identified the issue and is working with Meta to resolve it. We will provide an update as soon as possible.

2. identified 2026-08-20 23:15 UTC

   We are continuing to work on a fix for this issue.

3. resolved 2026-08-21 13:56 UTC

   After reviewing the impact, we’ve confirmed that this issue is limited in scope and does not affect core functionality. We’re closing this Statuspage update. Customers who continue to experience the issue should contact Support.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-20 12:26 UTC

   We are currently investigating an issue causing Google calendar syncing to be delayed. This may also delay the creation of Google Meet links for appointments.

2. resolved 2026-08-20 14:30 UTC

   The issue has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-08-12 22:55 UTC

   We are currently experiencing a service disruption. Our Engineering team has identified the issue and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. resolved 2026-08-12 23:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Site Editing, Acuity Scheduling, Accounts & Billing

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-29 18:20 UTC

   We are currently investigating connectivity issues with Squarespace sites and account dashboards.

2. investigating 2026-07-29 18:43 UTC

   We are continuing to investigate this issue.

3. identified 2026-07-29 19:02 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2026-07-29 19:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Accounts & Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-04 18:58 UTC

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

2. investigating 2026-06-04 19:17 UTC

   We're investigating issues with Acuity Scheduling elevated errors.

3. identified 2026-06-04 19:19 UTC

   We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible.

4. monitoring 2026-06-04 19:27 UTC

   A fix has been implemented and we are monitoring results.

5. resolved 2026-06-04 19:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Site Editing

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-20 17:45 UTC

   We are currently investigating connectivity issues and 503 errors for Squarespace sites.

2. monitoring 2026-05-20 18:07 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-05-20 18:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-19 17:06 UTC

   We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as...

2. identified 2026-05-19 17:06 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-05-19 17:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Editing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-28 10:17 UTC

   This might include: - Not being able to create a new website using template store / blank template. - Not being able to register a new domain name. - Not being able to purchase or modify subscriptions.

2. identified 2026-04-28 11:31 UTC

   The issue has been identified and a fix has been implemented.

3. monitoring 2026-04-28 11:43 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-28 11:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Accounts & Billing

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-27 17:12 UTC

   We are currently investigating an issue with website subscriptions not being activated.

2. investigating 2026-04-27 17:28 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-04-27 17:43 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-27 17:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Site Editing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-27 16:09 UTC

   We are currently investigating issues with editing and loading sites.

2. investigating 2026-04-27 16:25 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-04-27 16:35 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-04-27 16:56 UTC

   We are continuing to monitor for any further issues.

5. monitoring 2026-04-27 17:18 UTC

   We are continuing to monitor for any further issues.

6. monitoring 2026-04-27 17:46 UTC

   We are continuing to monitor for any further issues.

7. monitoring 2026-04-27 18:16 UTC

   We are continuing to monitor for any further issues.

8. identified 2026-04-27 18:26 UTC

   The issue has been identified and a fix is being implemented.

9. identified 2026-04-27 19:00 UTC

   We are continuing to work on a fix for this issue.

10. identified 2026-04-27 19:33 UTC

    We are continuing to work on a fix for this issue.

11. identified 2026-04-27 20:30 UTC

    We are continuing to work on a fix for this issue.

12. identified 2026-04-27 21:01 UTC

    We are continuing to work on a fix for this issue.

13. identified 2026-04-27 22:01 UTC

    We are continuing to work on a fix for this issue.

14. resolved 2026-04-27 22:20 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Accounts & Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-21 17:21 UTC

   We’re investigating issues with new payment details being saved.

2. investigating 2026-04-21 17:38 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-04-21 18:13 UTC

   Issue has been mitigated and we are monitoring the fix.

4. resolved 2026-04-21 18:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Accounts & Billing

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-04-16 04:59 UTC

   Checkout temporarily unavailable: we are upgrading our systems to serve you better. Checkout might be temporarily unavailable from April 16 1:00 AM ET to 2:00 AM ET.

2. resolved 2026-04-16 05:23 UTC

   The maintenance is complete and checkout is now available. Thankyou for your patience.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Domains

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-09 10:02 UTC

   We are investigating an issue with the domain transfer page. Customers might not be able to initiate a domain transfer.

2. investigating 2026-04-09 10:04 UTC

   We are continuing to investigate this issue.

3. identified 2026-04-09 10:29 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2026-04-09 11:13 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-04-09 11:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Site Editing, Commerce, Domains, Squarespace Help

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-02 19:11 UTC

   We're investigating issues with loading sites.

2. identified 2026-04-02 19:18 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-04-02 19:24 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-02 19:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-31 21:06 UTC

   We're investigating errors while connecting to some Squarespace sites.

2. investigating 2026-03-31 21:26 UTC

   We're investigating errors while connecting to some Squarespace sites.

3. monitoring 2026-03-31 21:44 UTC

   We're investigating errors while connecting to some Squarespace sites.

4. monitoring 2026-03-31 21:45 UTC

   We're investigating errors while connecting to some Squarespace sites.

5. monitoring 2026-03-31 21:49 UTC

   Issue has been mitigated as of 5:36pm EDT. We are continuing to monitor for any further issues.

6. resolved 2026-03-31 22:01 UTC

   This incident has been resolved.

7. postmortem 2026-04-07 17:41 UTC

   On Tuesday, March 31st, 2026, many Squarespace websites experienced unavailability for an aggregate of 53 minutes, between 4:43 PM and 5:36 PM EDT. During this incident, we failed to serve approximately 28% of customer requests. Site visitors saw slow loads or “Service...

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-31 17:40 UTC

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

2. identified 2026-03-31 18:00 UTC

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

3. identified 2026-03-31 18:26 UTC

   We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible.

4. resolved 2026-03-31 18:37 UTC

   Acuity Scheduling is now fully operational.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-18 15:38 UTC

   We are currently investigating issues with sites not loading properly due to errors and delays.

2. investigating 2026-03-18 16:07 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-03-18 16:28 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-18 16:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Domains, Accounts & Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-10 13:35 UTC

   We are currently investigating an issue where domain registrations are not being completed and remain in pending status.

2. investigating 2026-03-10 14:00 UTC

   We are continuing to investigate this issue.

3. investigating 2026-03-10 14:28 UTC

   We are also investigating an issue with billing subscriptions along with domain registrations.

4. investigating 2026-03-10 14:53 UTC

   We are continuing to investigate this issue. Thank you for your patience.

5. monitoring 2026-03-10 15:17 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2026-03-10 15:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Domains

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-06 12:48 UTC

   We are investigating domain transfers issues. Customers might not be able to review and manage domains that are pending transfer to Squarespace.

2. monitoring 2026-03-06 12:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-06 13:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-01 09:03 UTC

   We're investigating issues with sites loading.

2. investigating 2026-03-01 09:25 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-03-01 09:25 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-01 11:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-11 20:18 UTC

   We're investigating issues with new trial creation.

2. monitoring 2026-02-11 20:39 UTC

   We're continuing to monitor this issue.

3. resolved 2026-02-11 22:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-11 14:08 UTC

   We are currently investigating a delay in webhook delivery.

2. identified 2026-02-11 14:44 UTC

   We have identified the cause of the webhook delivery delay, and are working toward a solution.

3. resolved 2026-02-11 15:57 UTC

   The issue with delayed webhook delivery has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Editing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-02-03 10:32 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2026-02-03 11:04 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-03 13:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Editing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-28 17:51 UTC

   We are currently investigating an issue with editing collection pages on Squarespace sites.

2. monitoring 2026-01-28 18:13 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-01-28 18:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Email Campaigns, Accounts & Billing

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-24 17:10 UTC

   We're investigating issues with login verification emails and password reset emails being delayed.

2. investigating 2026-01-24 17:37 UTC

   We are continuing to investigate the issue.

3. investigating 2026-01-24 17:53 UTC

   We are continuing to investigate this issue.

4. investigating 2026-01-24 18:13 UTC

   We are continuing to investigate this issue.

5. identified 2026-01-24 18:27 UTC

   The issue has been identified and is external to Squarespace. We are actively monitoring the situation and will provide updates as more information becomes available. **Email Campaigns are also experiencing a delay in deliverability.

6. identified 2026-01-24 19:01 UTC

   This is affecting the deliverability of all emails being delayed. We are still monitoring the situation.

7. identified 2026-01-24 19:17 UTC

   We are still monitoring the situation. -Log in verification emails are being delayed -Email Campaigns are being delayed -System related emails are being delayed

8. monitoring 2026-01-24 19:52 UTC

   We are still monitoring the situation.

9. resolved 2026-01-24 20:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-12 11:05 UTC

   We’re investigating issues connecting to Squarespace sites.

2. resolved 2026-01-12 11:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Domains

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-22 13:52 UTC

   We are currently investigating issues with registering domains on squarespace.com. This does not impact the Domains panel of sites.

2. investigating 2025-12-22 14:26 UTC

   We are continuing to investigate this issue.

3. identified 2025-12-22 15:17 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2025-12-22 15:37 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-16 15:35 UTC

   We are currently investigating loading issues for non-English template front sites at squarespace.com.

2. identified 2025-12-16 16:08 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2025-12-16 16:54 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2025-12-16 18:50 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-12-16 19:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Commerce

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-09 04:01 UTC

   We are currently investigating reports of related products not loading on product detail pages.

2. investigating 2025-12-09 04:22 UTC

   We are currently investigating reports of related products not loading on product detail pages.

3. identified 2025-12-09 04:35 UTC

   We've identified the cause and the team is working on a resolution.

4. identified 2025-12-09 04:58 UTC

   We are continuing to work on a fix for this issue.

5. identified 2025-12-09 05:20 UTC

   We are continuing to work on a fix for this issue.

6. resolved 2025-12-09 05:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Accounts & Billing

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-08 17:02 UTC

   We're investigating an issue related to third-party services and 3D Secure payments.

2. investigating 2025-12-08 17:20 UTC

   We are continuing to investigate this issue.

3. investigating 2025-12-08 17:45 UTC

   We are continuing to investigate this issue.

4. investigating 2025-12-08 18:16 UTC

   We are continuing to monitor for any further issues.

5. resolved 2025-12-08 18:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-20 18:02 UTC

   We are currently investigating this issue.

2. monitoring 2025-11-20 18:14 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-20 18:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Site Editing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-03 17:22 UTC

   We are currently investigating this issue.

2. investigating 2025-11-03 17:40 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-11-03 17:42 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-11-03 18:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-29 17:40 UTC

   Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

2. resolved 2025-10-29 21:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Accounts & Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-22 11:45 UTC

   Customers may have experienced issues on the checkout page when purchasing Squarespace products or in the billing panel when modifying their subscription.

2. monitoring 2025-10-22 17:15 UTC

   The issue has been resolved, but we're monitoring the results.

3. resolved 2025-10-23 13:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Commerce, Accounts & Billing

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-10-16 16:20 UTC

   Customers may experience issues with PayPal on the checkout page when purchasing Squarespace subscriptions, placing orders on Squarespace sites, and booking appointments on Acuity.

2. monitoring 2025-10-16 16:53 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-16 17:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Site Editing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-15 14:41 UTC

   We are currently investigating connectivity issues.

2. investigating 2025-10-15 14:55 UTC

   We are continuing to investigate this issue.

3. investigating 2025-10-15 15:12 UTC

   We are continuing to investigate this issue.

4. investigating 2025-10-15 15:27 UTC

   We are continuing to investigate this issue.

5. monitoring 2025-10-15 15:40 UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring 2025-10-15 15:55 UTC

   We are continuing to monitor for any further issues.

7. monitoring 2025-10-15 16:11 UTC

   We are continuing to monitor for any further issues.

8. monitoring 2025-10-15 16:36 UTC

   We are continuing to monitor for any further issues.

9. monitoring 2025-10-15 17:05 UTC

   We are continuing to monitor for any further issues.

10. monitoring 2025-10-15 18:03 UTC

    We are continuing to monitor for any further issues.

11. monitoring 2025-10-15 19:02 UTC

    We are continuing to monitor for any further issues.

12. monitoring 2025-10-15 20:26 UTC

    We are continuing to monitor for any further issues.

13. monitoring 2025-10-15 21:35 UTC

    We are continuing to monitor for any further issues.

14. resolved 2025-10-15 22:35 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-01 16:48 UTC

   We are currently investigating the issue.

2. monitoring 2025-10-01 16:51 UTC

   A fix has been implemented, and we are monitoring the results.

3. resolved 2025-10-01 16:58 UTC

   The issue has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-01 03:02 UTC

   We're investigating issues with Acuity Scheduling loading.

2. investigating 2025-10-01 03:23 UTC

   We’re continuing to investigate this issue

3. monitoring 2025-10-01 03:35 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2025-10-01 04:14 UTC

   This issue has been resolved.

5. resolved 2025-10-01 04:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-24 11:12 UTC

   We are currently investigating the issue.

2. investigating 2025-09-24 11:37 UTC

   We are continuing to investigate the issue.

3. monitoring 2025-09-24 13:34 UTC

   The issue appears isolated to a small set of users located in geographic regions affected by network outages.

4. resolved 2025-09-24 13:36 UTC

   The issue appears isolated to a small set of users located in geographic regions affected by network outages.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-23 14:55 UTC

   We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

2. monitoring 2025-09-23 15:02 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-09-23 15:24 UTC

   The incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-09-23 10:30 UTC

   Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

2. identified 2025-09-23 19:35 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-09-23 21:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-09-23 22:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-16 18:04 UTC

   Some users may encounter a 500 error when using a direct calendar link. We are currently investigating this issue.

2. monitoring 2025-09-16 18:10 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-09-16 18:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Acuity Scheduling

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-09 18:19 UTC

   SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

2. identified 2025-09-09 18:53 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-09-09 19:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2025-09-09 18:16 UTC

   Some clients were unable to complete the booking process between September 8 at 1pm US Eastern time, and September 9 at 2:14 pm US Eastern time. The issue has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Site Loading, Commerce

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-03 20:39 UTC

   We're currently investigating an issue that is preventing some Commerce features from loading.

2. investigating 2025-09-03 21:02 UTC

   We're continuing to investigate an issue that is preventing some Commerce features from loading.

3. investigating 2025-09-03 21:16 UTC

   We're continuing to investigate an issue that is preventing some Commerce features from loading.

4. investigating 2025-09-03 21:32 UTC

   We're continuing to investigate an issue that is preventing some Commerce features from loading.

5. investigating 2025-09-03 22:05 UTC

   We have mitigated the issue that was preventing some Commerce features from loading.

6. resolved 2025-09-03 23:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.

Affected: Domains

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-02 17:56 UTC

   We are currently investigating this issue.

2. resolved 2025-09-02 18:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Squarespace's status page.