Square

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-18 04:37 UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...

2. resolved 2026-10-18 07:36 UTC

   We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-07 18:38 UTC

   We are continuing to work on a fix for Square Credit Card. Sellers will experience a disruption with adding their Square Credit Card to a digital wallet. We understand how important it is for all of our services to be running for your business, we'll be back with further updates...

2. resolved 2026-10-08 00:10 UTC

   The issue preventing some sellers from adding their Square Credit Card to digital wallets such as Apple Pay is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-27 01:30 UTC

   We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed....

2. resolved 2026-09-27 05:55 UTC

   Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-24 21:16 UTC

   We are experiencing a disruption with some payment processing at point of sale. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

2. resolved 2026-09-24 21:28 UTC

   JCN card processing has been restored to full functionality. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-09-21 19:40 UTC

   We are continuing to work on a fix for Square Point of Sale. Some Sellers will experience a disruption with saving open orders on iOS. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to...

2. monitoring 2026-09-23 21:18 UTC

   We have released a fix for Square Point of Sale and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you...

3. resolved 2026-09-24 00:25 UTC

   The issue affecting order creation on Square Point of Sale has been resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-18 19:07 UTC

   We are currently experiencing a disruption with Square Online. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

2. investigating 2026-09-18 19:17 UTC

   We are currently experiencing a disruption with some Square Online sites loading slowly. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

3. resolved 2026-09-18 23:01 UTC

   The issue affecting Square Online loading times is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-09-18 00:26 UTC

   We are currently experiencing a disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank. We recommend retrying failed Instant Transfers. Your business operations are our top priority and our team is working with our banking partners...

2. resolved 2026-09-18 15:33 UTC

   The disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-16 18:58 UTC

   We are experiencing a disruption with Kitchen Display System (KDS). Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

2. monitoring 2026-09-16 19:26 UTC

   We have released a fix for Kitchen Display System (KDS) and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents....

3. resolved 2026-09-16 19:32 UTC

   The issue affecting Kitchen Display System (KDS) is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-14 16:52 UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...

2. investigating 2026-09-14 16:58 UTC

   We are experiencing a disruption with some account creation. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.

3. investigating 2026-09-14 17:03 UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...

4. resolved 2026-09-14 17:53 UTC

   The disruption affecting some sellers' account creation is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-10 21:14 UTC

   We are continuing to work on a fix for payment processing. Sellers will experience a disruption with some debit-card transactions that may fail or be unavailable due to an issue with a third-party payment-processing partner. Sellers can use another available payment method as an...

2. resolved 2026-09-10 21:30 UTC

   The issue affecting some debit-card transactions is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-24 03:15 UTC

   We are currently experiencing intermittent disruptions with some eftpos payment processing at point of sale. As a workaround, we recommend customers use a non-eftpos card such as a Visa, Mastercard or Amex. Your ability to accept payments is our top priority and our Engineering...

2. monitoring 2026-08-24 03:24 UTC

   We're beginning to see eftpos payments return to full functionality. We'll continue to monitor the situation for a short while. Thank you for your patience as our team works to resolve this issue.

3. resolved 2026-08-24 03:32 UTC

   The disruption affecting eftpos payment processing for some transactions at point of sale is now resolved. We appreciate your patience throughout this resolution process.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-18 17:49 UTC

   We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by...

2. resolved 2026-08-18 19:52 UTC

   The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-15 04:35 UTC

   We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is...

2. investigating 2026-08-15 04:49 UTC

   We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is...

3. resolved 2026-08-15 05:51 UTC

   The previous issue with Mastercard payment processing at point of sale is now resolved. We appreciate your patience throughout this resolution process.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-04 20:54 UTC

   We are experiencing a disruption with Point of Sale and Payment Acceptance on some Square Register devices. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by...

2. monitoring 2026-08-10 21:28 UTC

   We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team...

3. resolved 2026-08-11 01:51 UTC

   The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-24 20:57 UTC

   We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work...

2. resolved 2026-07-24 22:04 UTC

   The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-22 16:57 UTC

   We are experiencing an issue with a small number of payments. Some sellers in Australia and the United Kingdom are experiencing declined transactions when buyers attempt to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). As a...

2. resolved 2026-07-24 01:36 UTC

   We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-15 23:43 UTC

   Square's payment processing partner is experiencing a disruption with payment processing. As a result, sellers may see some Visa and Mastercard transactions declined at point of sale. If possible, we recommend customers use a different payment method. Your ability to accept...

2. identified 2026-07-16 01:06 UTC

   We're continuing to work with our payment processing partner to resolve a disruption with payment processing. Sellers may see some Visa, Mastercard and debit card transactions declined at point of sale. If possible, we recommend customers use a different payment method such as...

3. resolved 2026-07-16 02:55 UTC

   Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work with our payment parters to strengthen our systems against similar incidents. We...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: Traffic surge or denial-of-service attack. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-07-07 01:30 UTC

   We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If...

2. resolved 2026-07-14 02:43 UTC

   Thank you for your patience and understanding while we experienced higher than normal call volumes.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-28 23:46 UTC

   We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels....

2. monitoring 2026-06-29 00:31 UTC

   DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue.

3. resolved 2026-06-29 01:22 UTC

   The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process.

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-22 14:47 UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...

2. investigating 2026-06-22 14:57 UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...

3. resolved 2026-06-22 15:16 UTC

   We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-05-04 23:31 UTC

   We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another...

2. identified 2026-05-05 00:23 UTC

   We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical...

3. resolved 2026-05-05 01:24 UTC

   Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-04-30 22:53 UTC

   Due to a third-party disruption with one of our banking partners, we are experiencing an increase in failures for some Instant Transfers to debit cards. While recovery has begun, Sellers experiencing issues with Instant Transfers can try linking a VISA debit card from a...

2. resolved 2026-05-01 16:36 UTC

   The disruption that impacted the ability to initiate Instant Transfers to debit cards is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing with our banking partners how to...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-20 21:54 UTC

   We are currently experiencing a disruption that is impacting some eftpos payments. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...

2. investigating 2026-04-20 23:16 UTC

   We are currently experiencing a disruption that is impacting eftpos payments. For now, we recommend customers use alternative methods of payments such as Visa, Mastercard or Amex. We understand how important it is for your business for all of our services to be up and running,...

3. resolved 2026-04-20 23:18 UTC

   We recently experienced a disruption that impacted the processing of some eftpos payments. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one....

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-01 12:20 UTC

   We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we...

2. resolved 2026-04-01 13:48 UTC

   From 7:45pm to 10:45pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. We understand how important it is for all of our services to be running for your business and our partner company is actively discussing how...

Excerpts are shortened. Read the full incident on Square's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2026-03-19 06:05 UTC

   From 3:05pm to 3:20pm JST, we experienced a disruption that impacted PayPay payment acceptance due to the issue at our partner company. Should you have any questions regarding your PayPay transaction history as a result of this incident, please contact Square Support at: [...

Excerpts are shortened. Read the full incident on Square's status page.