Sprout Social

Affected: Sprout Social Web Application

1. monitoring 2026-10-19 08:26 UTC

   We’re investigating an increase in Facebook, Instagram, and Facebook Ads profiles being disconnected due to Meta invalidating access tokens. Affected users may see a disconnected profile notification in Sprout and via email. To restore access, the user who originally connected...

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-09 22:53 UTC

   Sprout is currently experiencing issues with slowness throughout multiple areas of the app. Our engineers are working to resolve this as quickly as possible. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. resolved 2026-10-09 23:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-23 09:30 UTC

   We are currently investigating an issue that began at approximately 09:20 CEST, preventing users from successfully connecting or re-authenticating their Threads profiles. Users attempting to authorize their accounts are experiencing failures upon returning to Sprout Social from...

2. monitoring 2026-09-23 21:37 UTC

   Meta appears to have resolved the issue, and we are monitoring the results.

3. resolved 2026-09-25 10:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-16 09:49 UTC

   As of September 16, 9:20 AM CEST. Sprout is currently experiencing issues connecting with Meta. As a result, some customers may see delays in Inbox messages, reporting disruptions, and failed posts to Meta channels. Our engineering team is actively investigating the issue, and...

2. investigating 2026-09-16 09:50 UTC

   We are continuing to investigate this issue.

3. investigating 2026-09-16 13:12 UTC

   Our team is actively working on this issue and will share updates as soon as we have them. In the meantime, a quick step on Meta's end might restore your connection right away. Meta is currently asking some users to accept a new policy. Please log into your Meta Business Suite...

4. investigating 2026-09-17 20:17 UTC

   We are continuing to investigate this issue.

5. resolved 2026-09-17 20:21 UTC

   This issue has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-09 18:11 UTC

   Sprout is currently experiencing issues with Trellis. Our engineers are investigating the root cause of the problem. As a result of these issues, you may experience: - Errors when attempting to access Trellis - Issues creating Trellis Threads Please subscribe to receive...

2. resolved 2026-09-09 18:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-24 09:02 UTC

   We are actively investigating an issue affecting Reddit integrations that began today around 9:00 AM Irish Time (3:00 AM CT). Users may experience errors when connecting profiles, publishing content, or syncing data. We sincerely apologize for the inconvenience while our team...

2. resolved 2026-08-24 18:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-08-06 08:17 UTC

   Impacted Service: Trellis Incident Duration: 1:30 AM CST – 1:52 AM CST (22 minutes) Details: Trellis experienced a complete outage during this period. Service has been fully restored, and all systems are currently operating normally.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-20 14:46 UTC

   Sprout is currently experiencing performance issues and our engineers are working to restore access as quickly as possible.

2. monitoring 2026-07-20 15:38 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-20 16:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2026-06-22 14:24 UTC

   Cloudflare is currently experiencing issues that are affecting Sprout access for some customers. We are monitoring the situation and appreciate your patience. Please subscribe to receive additional updates.

2. monitoring 2026-06-22 17:06 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-06-22 21:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-16 09:39 UTC

   We are currently investigating a data delay from Threads since June 16, 2026 at 8:43 PM CT. Because of this, you might notice that new Threads data taking a longer than usual to show up in your Sprout account. Our team is actively looking into this, sorry for this inconvenience.

2. resolved 2026-06-26 14:58 UTC

   The data delay with Threads has been fixed. Real-time events began processing normally on June 25, 2026, at 5:40 PM CT (10:40 PM UTC). Thank you for your patience while our team worked through this!

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-12 13:56 UTC

   Meta is currently experiencing difficulties affecting all aspects of Sprout pertaining to Meta services. These issues began on June 12 at approximately 8:35 AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

2. resolved 2026-06-12 20:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-06-05 15:47 UTC

   Due to an external issue impacting Meta, image previews for Instagram Story Mentions are unavailable and will display the error "Unable to access story content." Meta is working on a fix to resolve this issue, and we are monitoring the situation. We apologize for any...

2. resolved 2026-06-12 20:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-05-20 11:18 UTC

   We are experiencing intermittent issues with LinkedIn due to an external LinkedIn API outage involving server timeout errors. As a result, connecting LinkedIn profiles, publishing content, or fetching reports may be temporarily affected or fail unexpectedly. We are actively...

2. resolved 2026-05-20 15:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-19 22:43 UTC

   Sprout is currently experiencing issues ingesting Facebook @Mention messages. As a result, these messages may be delayed pulling into the Smart Inbox. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for...

2. resolved 2026-06-02 13:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-14 14:15 UTC

   We are currently investigating reports of Bluesky connection and re-authorization failures. Users may experience issues connecting new profiles or re-authenticating existing ones. Our team is working to identify the cause and will provide updates as they become available.

2. monitoring 2026-05-14 16:01 UTC

   A fix has been implemented, and we are monitoring the results.

3. resolved 2026-05-15 13:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-05-08 16:48 UTC

   Due to an AWS outage that began May 7th around 7 pm CT, Sprout is currently seeing delays in data ingestion. As a result of this outage, you may experience delays pulling in metrics and messages in the following areas of Sprout: - Reports - Listening topics - Smart Inbox/...

2. resolved 2026-05-09 15:32 UTC

   The issue with the AWS outage appears to be resolved. Please subscribe to receive status updates.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-05-02 22:53 UTC

   Instagram & Threads is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Friday, May 1st at approximately 9:00pm CT. We are in touch with the native networks and are monitoring the situation. We apologize for any...

2. resolved 2026-05-04 08:07 UTC

   Meta has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content on Instagram and Threads.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-24 12:28 UTC

   We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing...

2. identified 2026-04-24 15:48 UTC

   We are currently facing an issue where a subset of Meta (Facebook and Instagram) profiles are experiencing connectivity disruptions. This appears to be related to specific security checkpoints triggered on the Meta platform, which are preventing these profiles from performing...

3. resolved 2026-04-27 19:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-20 22:07 UTC

   Bluesky is currently experiencing difficulties that are affecting several different capabilities in Sprout. As a result of these issues, you may experience: - Bluesky post failures - Delays in pulling in Bluesky data in Listening topics - Delays in Bluesky data for reports We...

2. resolved 2026-04-22 16:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-03-25 18:15 UTC

   Sprout is currently experiencing issues with our Team Conversations and User Teams features. As a result, you may experience errors when commenting or mentioning users within a conversation. Our engineers are investigating the root cause of the problem. Please subscribe to...

2. monitoring 2026-03-25 21:14 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-26 09:24 UTC

   This incidente has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-03-12 17:56 UTC

   Facebook is currently experiencing difficulties that affect Sprout’s ability to publish video/reels content. As a result of these issues, you may experience Facebook video/reels post failures. These issues began on Thursday, March 12th, at approximately 6 AM CT. We are...

2. resolved 2026-03-13 14:31 UTC

   Facebook has successfully resolved the issue affecting Sprout’s ability to publish video content. This issue was resolved on March 12th at 9:14 PM CT.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-26 21:52 UTC

   Yelp is currently experiencing difficulties that affect Sprout’s Reviews and Connection features. These issues began on Thursday, February 26th at approximately 02:30 PM CT. As a result of these issues, you may experience: - Missing or delayed Yelp Reviews - Trouble connecting...

2. monitoring 2026-02-27 00:21 UTC

   We are now seeing Yelp has resumed ingesting as expected and newly generated data is not experiencing errors. We are still monitoring updates from Yelp and will continue to provide updates.

3. resolved 2026-02-27 10:51 UTC

   Yelp has successfully resolved the issues that were affecting our Reviews and Connection features. Everything was fully fixed at 09:30 PM CT. Thank you so much for your patience while we monitored this situation.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-26 14:19 UTC

   Instagram is currently experiencing difficulties that affect Sprout’s ability to publish video content. These issues began on Wednesday, February 25th at approximately 08:30 PM CT. As a result of these issues, you may experience: - Instagram Reel failures - Instagram Stories...

2. resolved 2026-02-27 09:14 UTC

   Instagram has successfully resolved the difficulties that were affecting Sprout’s ability to publish video content. This issue was fully fixed on February 26th at 07:00 PM CT.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-08 02:44 UTC

   X (formerly known as Twitter) is currently experiencing difficulties that affect Sprout’s Listening data, Brand Keywords, and Publishing features. These issues began on Saturday, February 8 at approximately 00:10 UTC. As a result of these issues, you may experience data delivery...

2. monitoring 2026-02-08 04:05 UTC

   We are now seeing X data has resumed ingesting as expected and newly generated data is not experiencing delays. We are still monitoring updates from X natively and will continue to provide updates.

3. resolved 2026-02-09 14:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-01-22 20:55 UTC

   Sprout is currently experiencing issues with AWS affecting OTP (one time passcode) emails, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. resolved 2026-01-22 23:04 UTC

   The issue with AWS and OTP email delivery appears to be resolved. Please subscribe to receive status updates

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-01-16 17:36 UTC

   On January 16, X posts began failing at 9:57 AM CT. We are monitoring the situation and apologize for the inconvenience. This issue also impacts our data ingestion pipeline, users may experience delays in getting their content into Sprout from the network. Update as in 11:35 AM...

2. monitoring 2026-01-16 21:11 UTC

   We are continuing to monitor for any further issues.

3. resolved 2026-01-16 21:19 UTC

   At about 2:24 PM CT issue resolved itself.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2025-12-05 09:17 UTC

   Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. We are watching the situation closely and appreciate your patience. You can subscribe to receive updates on any changes.

2. monitoring 2025-12-05 09:28 UTC

   The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable.

3. resolved 2025-12-05 09:33 UTC

   Cloudfare incident has been resolved, and all services have been restored and are now fully operational. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2025-11-18 13:31 UTC

   Cloudflare is currently experiencing issues that are affecting Sprout’s access for some customers. These difficulties began around Nov 18, 2025 - 11:48 UTC We are watching the situation closely and appreciate your patience while this is happening. You can subscribe to receive...

2. monitoring 2025-11-18 15:08 UTC

   The fix has been applied, and services should now be operating as expected. We will continue to monitor the situation to ensure everything remains stable.

3. resolved 2025-11-18 17:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-04 18:54 UTC

   Sprout is currently experiencing a loading issue impacting multiple product areas. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. monitoring 2025-11-04 19:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-04 22:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2025-10-20 07:53 UTC

   Sprout is temporarily unavailable and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to...

2. identified 2025-10-20 08:05 UTC

   We have confirmed that the root cause is a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

3. monitoring 2025-10-20 10:09 UTC

   The wider service issue impacting Amazon Web Services (AWS) has been resolved, and their platform is back to operational. While our systems are recovering, some services may still be experiencing degraded performance. We are continuing to monitor the situation closely to ensure...

4. monitoring 2025-10-20 14:36 UTC

   We are continuing to monitor further issues.

5. monitoring 2025-10-20 15:42 UTC

   We are monitoring issues related to an ongoing wider service issue impacting Amazon Web Services (AWS) that was previously marked as resolved. While our systems are recovering, some services may still be experiencing degraded performance. We apologize for any inconvenience.

6. monitoring 2025-10-20 15:42 UTC

   Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

7. monitoring 2025-10-20 15:48 UTC

   We are continuing to monitor for any further issues.

8. monitoring 2025-10-20 15:48 UTC

   Sprout is temporarily unavailable due to a wider service issue impacting Amazon Web Services (AWS), one of our critical infrastructure providers. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

9. monitoring 2025-10-20 19:17 UTC

   We’re aware of an ongoing AWS outage in the us-east-1 region that continues to affect parts of Sprout. While service availability has improved significantly and many customers can now log in and use the app, some users may still experience intermittent errors or slow load times...

10. monitoring 2025-10-20 20:24 UTC

    Customer experience has substantially improved, with core app functionality restored and stable. Platform and engineering teams continue close monitoring while engaging AWS for formal confirmation of full service recovery. A final communication will follow once restoration is...

11. monitoring 2025-10-20 21:37 UTC

    We are continuing to monitor for any further issues.

12. monitoring 2025-10-21 08:34 UTC

    AWS services returned to normal operations, and core services are stable. We are continuing to monitor for any further issues.

13. resolved 2025-10-21 13:23 UTC

    All services have been restored and are now fully operational. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-03 22:07 UTC

   X is currently experiencing difficulties that affect several different features in Sprout. These issues began on September 3rd around 4:33 P.M CT. As a result of these issues, you may experience: - X post failures - Issues replying to X messages from the Smart Inbox - Issues...

2. monitoring 2025-09-03 22:26 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-09-03 22:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-22 20:21 UTC

   Meta is currently experiencing difficulties that affect connecting new Threads profiles to Sprout. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status updates.

2. resolved 2025-08-23 16:35 UTC

   The issue with connecting new Threads profiles to Sprout appears to be resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-14 09:41 UTC

   Meta is currently experiencing difficulties that affects all aspects of Sprout pertaining to Meta services. These issues began on August 14 at approximately 04:00AM CT. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status...

2. monitoring 2025-08-14 17:08 UTC

   Meta has identified the problem with their system and is currently implementing a fix to resolve it. We are monitoring the situation and apologize for any inconvenience. Please subscribe to receive status updates.

3. resolved 2025-08-18 15:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-14 23:02 UTC

   Sprout is currently experiencing issues sending emails, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. resolved 2025-07-14 23:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-11 17:37 UTC

   Sprout is currently experiencing issues with analytics and reporting, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. monitoring 2025-07-11 20:05 UTC

   A fix has been implemented, and we are monitoring the results. The population of report metrics for 7/11/25 may be delayed.

3. resolved 2025-07-14 15:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-10 18:12 UTC

   We're currently seeing an increase in errors when attempting to reply to LinkedIn direct messages, and our engineers are investigating the root cause of the problem. These issues began on July 10 around 12 am CT. Please subscribe to receive additional updates. We apologize for...

2. resolved 2025-07-11 11:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-01 15:21 UTC

   Sprout is temporarily unavailable, and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to...

2. monitoring 2025-07-01 15:32 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-07-01 16:07 UTC

   This incident has been resolved. The Sprout Social application was inaccessible from approximately 15:09 UTC to 15:24 UTC. We apologize again for any inconvenience.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-26 16:54 UTC

   X is currently experiencing difficulties that affect several different features in Sprout. These issues began on June 26 around 11:30 am CT. As a result of these issues, you may experience: - X post failures - Issues replying to X messages from the Smart Inbox - Issues loading X...

2. monitoring 2025-06-26 17:55 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-06-26 23:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-24 13:36 UTC

   New media attachments on posts are currently failing. We are currently investigating this issue.

2. resolved 2025-06-24 14:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application, Sprout Social API

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-16 16:10 UTC

   Threads is currently experiencing difficulties that affect Reporting features. These issues began on Saturday, June 14th at 8 p.m. CT. As a result of these issues, you may experience delayed reporting for Threads profile-level insights. We are monitoring the situation and...

2. monitoring 2025-06-17 15:37 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-07-01 21:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-12 20:05 UTC

   Google is currently experiencing difficulties that affect some functionality in Sprout. As a result of these issues, you may experience: - Issues replying to Google My Business and YouTube messages in Sprout's Smart Inbox - A high failure rate for Google My Business posts and...

2. monitoring 2025-06-12 21:37 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-06-13 00:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-02 16:23 UTC

   X is currently experiencing difficulties that affect Sprout’s Smart Inbox. These issues began on May 30th. As a result of these issues, you may experience: - Issues replying with media attachments to X DMs and posts We are monitoring the situation and apologize for any...

2. resolved 2025-06-09 16:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-05-28 11:38 UTC

   Sprout is currently experiencing issues with a high rate of post failures affecting Meta services since approximately 04:30AM CST on May 28 and our engineers are investigating the root cause of the problem. As a result you may experience issues with Instagram image and video...

2. monitoring 2025-05-28 17:54 UTC

   Meta's services appear to be operational and we are monitoring the results.

3. resolved 2025-05-28 18:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-05-09 18:43 UTC

   Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Reporting, and Listening features. As a result of these issues, you may experience: - Issues creating or editing Listening topics that include X as a source. - Issues loading X...

2. monitoring 2025-05-09 19:59 UTC

   X's service is operational and we are monitoring the results.

3. resolved 2025-05-09 21:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-04-28 18:58 UTC

   Sprout is currently experiencing issues with the Shopify integration, and our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. resolved 2025-04-28 20:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-04-28 18:57 UTC

   On April 26th and 27th, Sprout experienced an issue associating incoming messages with existing cases. As a result, a large number of follow-up messages were not associated with cases. This issue has since been resolved and our engineers are currently working on associating any...

2. resolved 2025-05-05 14:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-04-24 17:18 UTC

   Meta is currently experiencing difficulties that affect connecting or reconnecting Threads profiles to Sprout. Our engineers have escalated this issue to Meta and are actively monitoring the situation. We apologize for any inconvenience. Please subscribe to receive status...

2. monitoring 2025-04-24 20:19 UTC

   Meta has implemented a fix, and we are monitoring the results.

3. resolved 2025-04-24 22:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-03-26 15:50 UTC

   Sprout is temporarily unavailable, and our engineers are working to restore access as quickly as possible. As a result of this outage, you may experience: - Delays navigating the app - Issues logging into Sprout Social We apologize for any inconvenience. Please subscribe to...

2. monitoring 2025-03-26 16:17 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-03-26 19:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-14 20:23 UTC

   Sprout is currently experiencing a loading issue impacting multiple product areas. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.

2. monitoring 2025-03-14 20:38 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-03-14 21:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.

Affected: Sprout Social Web Application

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-03-10 14:26 UTC

   Twitter/X is currently experiencing difficulties that are affecting Sprout’s Smart Inbox, Publishing, Reporting, and Listening features. These issues began at 5 AM CT on March 10. As a result, you may experience: - Missing Twitter/X messages in the Smart Inbox - Issues replying...

2. monitoring 2025-03-11 08:35 UTC

   Twitter/X's service is operational and we are monitoring the results.

3. resolved 2025-03-11 15:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Sprout Social's status page.