Smartsheet

Affected: In App Workflows

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-01 17:03 UTC

   We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified 2026-10-01 18:20 UTC

   We are continuing to work on a fix for this issue.

3. identified 2026-10-01 19:49 UTC

   The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.

4. monitoring 2026-10-01 20:14 UTC

   The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.

5. resolved 2026-10-01 22:26 UTC

   This incident has been fully resolved, and all backlogged requests have been processed and sent.

6. postmortem 2026-10-13 04:44 UTC

   On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \(our Government cloud region was unaffected throughout\). Our team restored normal workflow execution within about an hour...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Smartsheet Login

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-21 22:21 UTC

   We are investigating an issue where some customers encounter an intermittent blank page or the error "upstream request timeout" attempting to access the Smartsheet Login page at app.smartsheet.com. Our team is fully engaged in addressing the situation. We will provide frequent...

2. monitoring 2026-09-21 22:40 UTC

   We are observing stability being restored for Smartsheet Login. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

3. resolved 2026-09-22 03:43 UTC

   Smartsheet Login functionality has been fully restored and is operating normally. The incident is now resolved.

4. postmortem 2026-10-06 15:44 UTC

   On September 21, 2026, Smartsheet experienced intermittent login page loading issues across three regions between 11:42 AM and 3:30 PM PDT, impacting Australia from 11:42 AM to 12:34 PM PDT, Europe from 2:05 PM to 3:00 PM PDT, and the United States from 2:05 PM to 3:30 PM PDT....

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Salesforce Connector, Customer Support Portal

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-16 10:36 UTC

   We are currently investigating this issue. Services related to Support ticket creation may also expericence issues. Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.

2. identified 2026-09-16 11:27 UTC

   This issue has been identified and a fix is being implemented in coordination with our partners.

3. monitoring 2026-09-16 12:40 UTC

   A fix rollout is in progress. We will continue to provide updates as we monitor impact.

4. monitoring 2026-09-16 15:31 UTC

   We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

5. monitoring 2026-09-16 18:51 UTC

   We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

6. resolved 2026-09-16 21:02 UTC

   The Salesforce Connector and Customer Support Portal functionality have been fully restored and are operating normally. The incident is now resolved.

7. postmortem 2026-09-23 16:50 UTC

   On September 16th, 2026, starting at approximately 3:36 AM PDT, customers began experiencing intermittent errors with the Salesforce Connector and with creating cases through the Customer Support Portal. The issue was caused by a widespread outage at our upstream CRM service...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-11 20:20 UTC

   We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches...

2. identified 2026-09-11 20:50 UTC

   We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining...

3. monitoring 2026-09-11 21:24 UTC

   The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.

4. resolved 2026-09-11 23:29 UTC

   This incident has been resolved.

5. postmortem 2026-09-18 15:14 UTC

   On September 11th, 2026, starting at 12:47 PM PDT, users in the US began experiencing errors logging in to and accessing Smartsheet. Users in the EU and AU regions were not affected. By approximately 1:38 PM PDT, full service was confirmed to be restored. Our engineering teams...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Calendar, Smartsheet Login, Control Center, Sheets, Dynamic View, Reports, Dashboards, WorkApps

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-27 13:33 UTC

   We are investigating an outage impacting login, sheet access, Control Center, and Dynamic View. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring 2026-08-27 13:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-27 15:53 UTC

   This incident has been resolved.

4. postmortem 2026-09-11 04:20 UTC

   Between August 26 and August 28, 2026, customers experienced intermittent issues logging in to Smartsheet and loading sheets, Dashboards, Reports, and certain premium applications, including Control Center, Dynamic View, WorkApps, and Resource Management. The most significant...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Resource Management, Control Center, AI Tools, Sheets, Dynamic View, Reports, Dashboards, WorkApps

Failure mode: Traffic surge or denial-of-service attack. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-26 13:28 UTC

   We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating 2026-08-26 14:39 UTC

   We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

3. investigating 2026-08-26 15:17 UTC

   We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. This issue is also impacting Reports and Dashboards, as well as Premium Apps including Dynamic View, WorkApps, and Resource Management. Our team remains fully engaged in...

4. investigating 2026-08-26 15:47 UTC

   We are continuing to investigate this issue.

5. identified 2026-08-26 16:08 UTC

   We have implemented a fix to mitigate the issue causing sheets in the US Smartsheet instance to fail to load, as well as the impact on Reports, Dashboards, and Premium Apps (Dynamic View, WorkApps, Resource Management, and Control Center). System metrics are currently showing...

6. monitoring 2026-08-26 16:22 UTC

   A fix has been implemented and we are monitoring the results.

7. resolved 2026-08-26 18:23 UTC

   This incident has been resolved.

8. postmortem 2026-09-11 04:19 UTC

   Between August 26 and August 28, 2026, customers experienced intermittent issues logging in to Smartsheet and loading sheets, Dashboards, Reports, and certain premium applications, including Control Center, Dynamic View, WorkApps, and Resource Management. The most significant...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Sheets

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-25 20:45 UTC

   We are investigating delays or failures impacting Cell Links and Cross Sheet References. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating 2026-08-25 21:25 UTC

   We are still investigating this issue. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

3. identified 2026-08-25 22:09 UTC

   This issue has been identified and a fix is being implemented.

4. monitoring 2026-08-25 22:23 UTC

   A fix has been implemented and we are monitoring the service for ensured stability.

5. resolved 2026-08-26 00:23 UTC

   This incident has been resolved.

6. postmortem 2026-09-17 23:30 UTC

   Between August 24 and August 28, 2026, a performance optimization caused certain formulas and cross-sheet references to evaluate incorrectly or produce errors following row insertions or deletions. The root cause was an asynchronous calculation change that performed partial data...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: In App Workflows, Sheets, Reports

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-11 19:51 UTC

   We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating 2026-08-11 20:26 UTC

   We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.

3. monitoring 2026-08-11 21:02 UTC

   A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.

4. resolved 2026-08-11 23:20 UTC

   This incident has been resolved.

5. postmortem 2026-08-19 22:38 UTC

   On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: REST API, Calendar, Data Shuttle, Control Center, Dynamics Connector, Sheets, Jira Connector, Datamesh, Dynamic View, Salesforce Connector, Pivot, Tableau Connector, ServiceNow Connector, WorkApps, DataTable, Third Party Integrations

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-30 14:54 UTC

   We are investigating slowness and timeout errors in Smartsheet, impacting sheets, premium apps, connectors, and API. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified 2026-07-30 15:26 UTC

   We have identified the issue responsible for the Smartsheet slowness and timeout issue and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

3. monitoring 2026-07-30 15:40 UTC

   We are observing stability being restored for Smartsheet, Premium Apps, Connectors, and API. We are continuing to monitor it closely to confirm full service stability. We will provide an update once resolution is confirmed.

4. monitoring 2026-07-30 15:42 UTC

   We are continuing to monitor for any further issues.

5. resolved 2026-07-30 17:41 UTC

   This incident has been resolved.

6. postmortem 2026-08-20 17:23 UTC

   On July 30, 2026, between approximately 11:00 and 15:57 UTC, some customers could not load sheets and experienced API timeouts. This also affected Control Center, Table View, Timeline and Board views, Reports, Dashboards, Forms, Dynamic View, and Bridge integrations. The cause...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards

Failure mode: A code release introduced the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-15 09:23 UTC

   We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.

2. identified 2026-07-15 09:38 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-15 09:44 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-15 09:55 UTC

   This incident has been resolved.

5. postmortem 2026-07-17 01:22 UTC

   Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Email Notifications, In App Notifications

Failure mode: Traffic surge or denial-of-service attack. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-24 21:51 UTC

   We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified 2026-06-24 23:04 UTC

   The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status.

3. monitoring 2026-06-25 00:43 UTC

   A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results.

4. resolved 2026-06-25 05:45 UTC

   This incident has been resolved.

5. postmortem 2026-07-17 23:16 UTC

   On June 24, 2026, an automated workflow generated an unusually large volume of update requests in a short period, which temporarily disrupted the internal event-processing infrastructure responsible for delivering notification emails and in-app alerts. This caused approximately...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Forms

Failure mode: Security incident or emergency response to a vulnerability. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-18 21:42 UTC

   We are aware that some customers are receiving an increased volume of unwanted spam submissions through public Smartsheet forms, even with reCAPTCHA enabled. Our teams have been actively investigating and deploying additional protections. We are observing a decrease in spam...

2. monitoring 2026-06-23 07:44 UTC

   We have implemented measures to address the increased spam activity with Smartsheet public forms. We will continue monitoring and make further adjustments as needed. If you are continuing to see a high rate of spam submissions, please contact our support team so that we can...

3. resolved 2026-07-08 20:46 UTC

   This is now resolved. We are still actively monitoring spam levels as an ongoing and evolving strategy. We encourage all customers to submit support tickets for any residual spam coming through so we can continue to fine tune our solutions.

4. postmortem 2026-07-17 23:14 UTC

   Starting in late May, we observed a marked increase in volume and sophistication of spam submissions to public Smartsheet Forms \(forms available to the general public and not requiring a Smartsheet login\), even with the Captcha setting enabled. This resulted in some customers...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Third Party Integrations

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-10 22:21 UTC

   We are investigating the Smartsheet add-ons for Google which is currently not available. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified 2026-06-11 00:51 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-06-11 03:30 UTC

   The Smartsheet and Brandfolder add-ons for Google Docs, Sheets, and Slides were unavailable due to a Google platform change that required all affected add-ons to be redeployed. Our team has applied the necessary fixes and we are currently monitoring to confirm full stability.

4. resolved 2026-06-11 11:02 UTC

   This incident has been resolved.

5. postmortem 2026-08-14 18:51 UTC

   **The Smartsheet Merge add-on for Google Docs stopped working after Google removed support for an older runtime environment that the add-on depended on, causing the add-on to fail entirely for all users \(~234,000 affected\).** The issue was resolved on June 11, 2026, by...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Sheets, Reports, Dashboards

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-03 20:28 UTC

   We are investigating an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating 2026-06-03 21:10 UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

3. identified 2026-06-03 21:41 UTC

   We have identified the issue responsible for the assets unexpectedly moved from Folders to the Parent Workspace and implemented a fix. We will provide frequent updates until we reach a monitoring status.

4. identified 2026-06-03 22:16 UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status. Components: Core App - Sheets, Reports,...

5. investigating 2026-06-03 22:26 UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

6. investigating 2026-06-03 22:59 UTC

   We are continuing our investigation into an issue with assets moving from Folders to the Parent Workspace. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

7. identified 2026-06-03 23:36 UTC

   We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users, and we are diligently working to restore them to their original...

8. identified 2026-06-04 00:06 UTC

   We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users, and we are diligently working to restore them to their original...

9. identified 2026-06-04 00:47 UTC

   We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original...

10. identified 2026-06-04 01:16 UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original...

11. identified 2026-06-04 01:45 UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original...

12. identified 2026-06-04 02:14 UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original...

13. identified 2026-06-04 12:25 UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work diligently to restore them to their original...

14. identified 2026-06-04 15:44 UTC

    We have identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Currently, assets that were moved as a result of this issue cannot be moved by users. We are continuing to work on restoring assets to their original...

15. identified 2026-06-04 21:26 UTC

    We identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Assets that were moved to the Parent Workspace as a result of this issue cannot be moved by users. We are continuing to restore assets to their original...

16. identified 2026-06-04 23:01 UTC

    We identified the issue responsible for the assets moving from Folders to the Parent Workspace and implemented a fix. Assets that were moved to the Parent Workspace as a result of this issue cannot be moved by users. We have restored some assets to their original locations, and...

17. identified 2026-06-05 02:07 UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users will be unable to move affected assets until we restore them to their original locations. We have processed some of the affected assets, and some customers will see they have...

18. identified 2026-06-05 04:15 UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been...

19. identified 2026-06-05 08:15 UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been...

20. identified 2026-06-05 10:15 UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed some of the affected assets, and some customers will see they have been...

21. identified 2026-06-05 12:34 UTC

    We identified and fixed an issue that caused assets to move from Folders to the Parent Workspace. Users cannot move affected assets until they are restored to their original locations. We have processed the majority of affected assets, and the customers will see they have been...

22. monitoring 2026-06-05 19:53 UTC

    We've identified and fixed the root cause of assets moving from Folders to the Parent Workspace. Our restoration process is complete and we have confirmed 99.98% of the affected assets have been returned to their correct locations. If you find any misplaced assets, you have two...

23. resolved 2026-06-05 23:53 UTC

    We've identified and fixed the root cause of assets moving from Folders to the Parent Workspace. Our restoration process is complete and we have confirmed 99.98% of the affected assets have been returned to their correct locations. If you find any misplaced assets, you have two...

24. postmortem 2026-06-09 23:07 UTC

    On Wednesday, June 3, beginning at approximately 11:15 AM PDT, a platform configuration change caused sheets, reports, dashboards, and folders to be unexpectedly moved from their original folder locations to the top level of the workspace. Affected assets could not be manually...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Sheets

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-27 17:50 UTC

   We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

2. monitoring 2026-05-27 20:37 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2026-05-27 20:39 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-05-28 00:51 UTC

   This incident has been resolved.

5. postmortem 2026-06-23 23:35 UTC

   On May 27, 2026, from approximately 8:30 AM to 2:00 PM PDT, some customers were unable to load sheets, receiving the error, "We're having trouble reaching Smartsheet right now." This was caused by an unexpectedly high volume of simultaneous database requests triggered when...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Search

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-22 16:45 UTC

   We are investigating reports of the Workspace panel not opening or closing unexpectedly. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified 2026-04-22 17:01 UTC

   We have identified the issue responsible for the Workspace panel not opening or closing unexpectedly and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

3. monitoring 2026-04-22 17:09 UTC

   We are observing stability being restored for Workspace panel not opening or closing unexpectedly. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

4. resolved 2026-04-22 19:20 UTC

   Workspace panel functionality has been fully restored and is operating normally. The incident is now resolved.

5. postmortem 2026-04-29 15:48 UTC

   Between 22:40 UTC on April 21 and 19:21 UTC on April 22, the Workspace Panel was not rendering consistently for users. Regardless of whether they had toggled it on or off, the panel did not appear. The issue was particularly present for non-Enterprise users \(Business and Pro...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Resource Management

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-17 19:23 UTC

   We are currently experiencing intermittent loading issues with the Resource Management module within Smartsheet. Please note that the standalone site at rm.smartsheet.com is working normally and can be used as a workaround while we resolve the integration issues.

2. monitoring 2026-04-17 19:35 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-18 00:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Forms

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-13 16:33 UTC

   We are currently investigating an issue affecting Smartsheet Forms where a subset of users are experiencing failures when submitting forms.

2. investigating 2026-04-13 17:06 UTC

   We are continuing to investigate this issue.

3. investigating 2026-04-13 17:52 UTC

   We are continuing to investigate this issue.

4. monitoring 2026-04-13 18:31 UTC

   The issue has been identified, Form submissions are operating normally now. Our team will continue to monitor the service and implement the necessary changes to prevent recurrence.

5. resolved 2026-04-13 20:46 UTC

   Forms Submissions are operating normally. The incident is now resolved.

6. postmortem 2026-04-14 14:26 UTC

   On Monday, April 13, between 7:00 AM and 11:30 AM PST, some users experienced failures when submitting Smartsheet forms. The issue was isolated to CAPTCHA-enabled forms and was caused by a problem with our reCAPTCHA verification endpoint. Error rates declined significantly by...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Document Proofing

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-31 18:53 UTC

   We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.

2. identified 2026-03-31 19:35 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-03-31 20:11 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-31 22:01 UTC

   This incident has been resolved.

5. postmortem 2026-04-13 23:13 UTC

   On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage....

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: User and Group Management

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-03-24 15:16 UTC

   We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified 2026-03-24 16:07 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-03-24 16:08 UTC

   We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.

4. resolved 2026-03-24 18:30 UTC

   This incident has been resolved.

5. postmortem 2026-04-03 23:20 UTC

   On March 24, 2026, at approximately 07:55 UTC, the Admin Center Client experienced an issue where users were unable to view user groups in the Group Management view and users in the User Management page in certain cases — instead seeing an infinite loading screen. The issue was...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Forms

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-03-03 17:16 UTC

   We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. identified 2026-03-03 17:47 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2026-03-03 17:52 UTC

   This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

4. monitoring 2026-03-03 18:19 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-03-04 23:42 UTC

   Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

6. postmortem 2026-03-13 23:53 UTC

   On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment. A manual scale up was applied to meet...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Insights

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-02-27 21:55 UTC

   We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate...

2. identified 2026-03-03 15:55 UTC

   We are continuing to work on a fix for this issue.

3. identified 2026-03-09 16:38 UTC

   We are continuing to work on restoring full service.

4. identified 2026-03-12 21:08 UTC

   A fix is being implemented. An update will be shared once completed.

5. identified 2026-03-16 19:05 UTC

   We are finalizing the fix for this issue and will have an update shortly.

6. monitoring 2026-03-24 15:02 UTC

   We have implemented the fix fully and we are monitoring for stability.

7. resolved 2026-03-24 17:57 UTC

   This incident has been resolved.

8. postmortem 2026-03-25 03:05 UTC

   On February 25, 2026, a data synchronization issue was identified in Brandfolder's reporting infrastructure. The logical replication pipeline between the production database and the analytics data layer fell out of sync, which caused stale or missing data in Insights dashboards,...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Sheets, Dynamic View, Reports, Dashboards

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-22 12:17 UTC

   We are investigating the home page error message "Something went wrong". Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring 2026-02-22 12:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-22 14:45 UTC

   This incident has been resolved.

4. postmortem 2026-03-07 01:02 UTC

   Approximately on 3:15AM Pacific Standard Time February 22nd, 2026 in our Australia region, a deployment was performed to resolve a performance issue. However, a configuration required to validate session cookies was incorrectly specified, which caused the web app to become...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Resource Management

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-17 16:08 UTC

   We are investigating Advanced Reports not being able to create new ones and also failing to refresh. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring 2026-02-17 16:29 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-17 18:55 UTC

   This incident has been resolved.

4. postmortem 2026-02-19 13:49 UTC

   On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-02-10 19:06 UTC

   A fix has been implemented and we are monitoring the results.

2. resolved 2026-02-10 22:17 UTC

   This incident has been resolved.

3. postmortem 2026-02-18 00:35 UTC

   Starting on Monday, February 9th, 2026 at 12:00PM Pacific Time, users experienced blank pages when accessing some Proof generated links. Our engineering team identified a regression. A fix was fully deployed and full proof functionality was restored for all customers on February...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Reports, Dashboards

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-18 05:09 UTC

   We are investigating errors when accessing and loading the Smartsheet application. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. monitoring 2026-01-18 05:26 UTC

   We are observing stability being restored for the Core Application. We are continuing to monitor it closely to confirm full service stability.

3. resolved 2026-01-18 05:36 UTC

   Core Application functionality has been fully restored and is operating normally. The incident is now resolved.

4. postmortem 2026-01-18 05:41 UTC

   Around 7:45pm Pacific Time, our engineering team identified errors when accessing Smartsheet or making changes to assets. We made changes to our infrastructure and and observed gradual recovery. Smartsheet fully recovered at 9:33pm Pacific Time.

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Document Builder

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-12-04 18:55 UTC

   We are investigating issues with requests to generate documents impacting Document Generation Automations and manual Document Generation. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating 2025-12-04 19:26 UTC

   We are continuing to investigate the cause of issues with requests to Generate Documents impacting Document Generation Automations and manual Document Generation. We will provide frequent updates until we reach a monitoring status.

3. identified 2025-12-04 19:30 UTC

   We have identified the issue responsible for the delays with Document Generation and are implementing a fix. We will provide frequent updates until we reach a monitoring status.

4. monitoring 2025-12-04 19:35 UTC

   We are observing stability being restored for Document Generation. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.

5. resolved 2025-12-04 21:26 UTC

   Document Generation functionality has been fully restored and is operating normally. The incident is now resolved.

6. postmortem 2025-12-04 21:31 UTC

   On Thursday, December 4th 2025 at 8:08am, users experienced delays in Document Generation requests to download generated documents or attach them to rows. The issue occurred due to increased load on the back end service following a recent code change and was resolved by 11:30am...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Email Notifications, Smartsheet Login

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-12-02 14:35 UTC

   We are investigating an issue with emails not being delivered from Smartsheet. This is impacting the sending of automated workflows and TOTP login emails. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

2. investigating 2025-12-02 15:42 UTC

   We are continuing to investigate this issue.

3. identified 2025-12-02 16:14 UTC

   The issue has been identified and a fix is being implemented. We have been investigating an issue with emails not being delivered from Smartsheet. This is impacting all email types sent by Smartsheet including the following: • One time access code for TOTP login emails. • Emails...

4. monitoring 2025-12-02 16:26 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2025-12-02 16:31 UTC

   We are continuing to monitor for any further issues.

6. monitoring 2025-12-02 18:28 UTC

   We are continuing to monitor for any further issues.

7. resolved 2025-12-02 18:40 UTC

   Email functionality has been fully restored and is operating normally. The incident is now resolved.

8. postmortem 2025-12-11 22:00 UTC

   On December 2, 2025, at approximately 4:36 AM PST, our primary US email sending account with Sparkpost/Bird was suspended, causing all outgoing email to be held. US customers who rely on email for security and access, specifically those needing to perform password resets or log...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Email Notifications

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-11-11 00:19 UTC

   We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.

2. investigating 2025-11-11 00:19 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-11-11 00:37 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-11-11 01:22 UTC

   This incident has been resolved.

5. postmortem 2025-11-19 21:21 UTC

   On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Help Center

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-29 21:17 UTC

   We are aware of connection issues with https://help.smartsheet.com/. Please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as we work towards resolution.

2. identified 2025-10-29 21:44 UTC

   A fix is being implemented. Some early signs of recovery is observable when connecting to https://help.smartsheet.com/. Otherwise, please use https://supportportal.smartsheet.com/s/ as an alternative way to create a support ticket. We will continue to provide frequent updates as...

3. monitoring 2025-10-29 21:49 UTC

   A fix has been implemented. We are monitoring this service for stability.

4. resolved 2025-10-29 23:49 UTC

   This incident has been resolved.

5. postmortem 2025-11-04 17:56 UTC

   Beginning at approximately 1:56 PM PDT on October 29, 2025, some customers began experiencing issues accessing https://help.smartsheet.com, due to a disruption with our third-party hosting provider. The fix was fully deployed and service was restored for all customers at...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Single Sign On ( Company Credentials )

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Azure.

Started during Azure: Azure Front Door – Connectivity issues across multiple regions.

1. investigating 2025-10-29 16:56 UTC

   We are currently investigating some customer reports of an Authentication error with Microsoft due to an active Azure incident (https://azure.status.microsoft/en-us/status).

2. identified 2025-10-29 19:58 UTC

   Azure has identified the issue and is working on a resolution (https://azure.status.microsoft/en-us/status).

3. monitoring 2025-10-29 23:22 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-10-30 01:24 UTC

   This incident has been resolved.

5. postmortem 2025-11-18 20:51 UTC

   Beginning on October 29th, 2025, from 8:41AM PDT, users experienced Azure/Microsoft login issues. The issue occurred due to a 3rd party authentication service provider. This was resolved by 5:05PM PDT.

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Smartsheet Brandfolder Integration, Core Application, Asset Upload, Asset Upload - SFTP, SmartCDN, Brandguide, Integrations, Insights, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-27 12:51 UTC

   We’re investigating reports of customers experiencing issues with emails sent through SendGrid, including invitations and notifications. Customers may also see an on-screen message stating: “Your account was frozen due to unpaid invoices.”

2. monitoring 2025-10-27 13:14 UTC

   The issue was identified, and a fix was implemented. We're monitoring closely to ensure stability.

3. resolved 2025-10-27 14:56 UTC

   This incident has been resolved.

4. postmortem 2025-10-29 11:14 UTC

   Starting at approximately 4:41 AM PT on October 27, 2025, some Brandfolder customers experienced intermittent delays in receiving system-generated email notifications, including invitations and notifications, due to a disruption with our third-party email processing provider....

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Email Notifications, REST API, Smartsheet Website, Calendar, Smartsheet Login, Attachments, In App Workflows, Admin Center, Data Shuttle, Resource Management, Smartsheet Brandfolder Integration, Desktop App, Single Sign On ( Company Credentials ), Smartsheet Resource Views, Webhooks, Control Center, Mobile App, Document Builder, In App Notifications, Bridge by Smartsheet, Event Reporting API, Dynamics Connector, Core Application, AI Tools, Sheets, Jira Connector, Datamesh, Sign in via Google, Sharing, Document Proofing, Messaging App Notifications, API Access Tokens, User and Group Management, Asset Upload, Payments & Licensing, Dynamic View, Sign in via Microsoft Azure AD, Forms, Conversations, Salesforce Connector, Asset Upload - SFTP, File Library, Reports, Pivot, Sign in via Apple ID, Activity Log, Tableau Connector, SmartCDN, Dashboards, ServiceNow Connector, WorkApps, Customer Support Portal, Brandguide, DataTable, Integrations, In-App Chat, Insights, Search, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations, Smartsheet University

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2025-10-20 09:53 UTC

   We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

2. monitoring 2025-10-20 10:41 UTC

   We're seeing recovery in our services and are working to ensure stability and resolution.

3. monitoring 2025-10-20 11:12 UTC

   We continue to see recovery in our services and are working to ensure stability and resolution.

4. monitoring 2025-10-20 12:13 UTC

   We are continuing to monitor and are working to ensure stability and resolution.

5. investigating 2025-10-20 12:42 UTC

   We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

6. investigating 2025-10-20 14:30 UTC

   We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible

7. investigating 2025-10-20 14:42 UTC

   We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

8. investigating 2025-10-20 15:35 UTC

   We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

9. investigating 2025-10-20 16:03 UTC

   We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

10. investigating 2025-10-20 16:33 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

11. investigating 2025-10-20 17:03 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.

12. investigating 2025-10-20 17:33 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

13. investigating 2025-10-20 18:03 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

14. investigating 2025-10-20 18:33 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

15. investigating 2025-10-20 19:03 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

16. investigating 2025-10-20 19:33 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

17. investigating 2025-10-20 20:03 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

18. investigating 2025-10-20 20:33 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

19. investigating 2025-10-20 21:02 UTC

    We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here:...

20. investigating 2025-10-20 21:44 UTC

    We’re currently experiencing degraded performance with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status...

21. monitoring 2025-10-20 22:39 UTC

    We have recovered from the interruption in service caused by the Amazon AWS outage. We will continue monitoring to ensure continued stability of our services.

22. resolved 2025-10-21 01:45 UTC

    This incident has been resolved and all services remain operational.

23. postmortem 2025-10-21 22:45 UTC

    On October 20, 2025, between 12:03 AM and 3:39 PM PDT, Smartsheet customers were unable to access the platform due to an AWS service outage in the US-EAST-1 region. This incident caused a full disruption of Smartsheet services, preventing users from logging in or accessing core...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Attachments

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-14 16:39 UTC

   We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.

2. monitoring 2025-10-14 17:10 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-14 21:10 UTC

   This incident has been resolved.

4. postmortem 2025-10-28 17:43 UTC

   Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: WorkApps

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-10 00:28 UTC

   We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.

2. investigating 2025-10-10 01:37 UTC

   We are continuing to investigate this issue.

3. investigating 2025-10-10 02:36 UTC

   We are continuing to investigate this issue.

4. identified 2025-10-10 03:49 UTC

   We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.

5. monitoring 2025-10-10 05:36 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2025-10-10 07:31 UTC

   This incident has been resolved.

7. postmortem 2025-10-10 08:35 UTC

   **Post Incident Summary:** Beginning at approximately 12:52 PM PDT on October 9, 2025, some customers began experiencing issues uploading attachments through WorkApps. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: In App Workflows, Data Shuttle, Bridge by Smartsheet, Jira Connector, Salesforce Connector

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-01 09:05 UTC

   We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

2. resolved 2025-10-01 09:53 UTC

   Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will...

3. postmortem 2025-10-01 09:54 UTC

   Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Sheets

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-09-09 03:09 UTC

   We're currently investigating intermittent reports of occasional issues loading or saving sheets

2. investigating 2025-09-09 04:07 UTC

   We are continuing to investigate this issue.

3. investigating 2025-09-09 06:04 UTC

   We are continuing to investigate with our upstream network providers.

4. investigating 2025-09-09 08:08 UTC

   We are continuing to investigate with our upstream network providers.

5. investigating 2025-09-09 10:07 UTC

   We are continuing to investigate with our upstream network providers.

6. investigating 2025-09-09 12:38 UTC

   We are continuing to investigate with our upstream network providers.

7. investigating 2025-09-09 14:40 UTC

   We are continuing to investigate with our upstream network providers.

8. investigating 2025-09-09 16:38 UTC

   We are continuing to investigate with our upstream network providers.

9. monitoring 2025-09-09 17:28 UTC

   We’re monitoring some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. If you’re experiencing these issues, please contact your ISP to investigate.

10. resolved 2025-09-10 01:30 UTC

    This incident has been resolved

11. postmortem 2025-09-10 03:09 UTC

    Starting at approximately 9:00 PM PT on September 7, 2025, we began receiving reports of AJAX errors when users attempted to save sheets. The issue was reproducible only for users whose ISPs were located in APAC regions. Monitoring of other regions \(US, EU\) did not show...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Data Shuttle

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-08-27 13:43 UTC

   We are currently investigating some customer reports of slow performance with Data Shuttle . We will continue to provide frequent updates as we work towards resolution.

2. investigating 2025-08-27 13:44 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-08-27 14:47 UTC

   A fix has been Implemented and we are monitoring the results.

4. resolved 2025-08-27 17:44 UTC

   This incident has been resolved.

5. postmortem 2025-08-27 17:44 UTC

   On Wednesday, August 27, 2025, from 6:11 a.m. PDT to 7:47 a.m. PDT, some customers may have experienced slow loading and unresponsiveness within the Data Shuttle UI. Our engineering teams were immediately alerted and began investigating the issue. They were able to identify and...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Smartsheet Login, Sheets, Forms, Reports, Dashboards

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-08-26 00:34 UTC

   We are currently investigating some customer reports of the Smartsheet application not loading for users. We will continue to provide frequent updates as we work towards resolution.

2. identified 2025-08-26 00:50 UTC

   We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

3. monitoring 2025-08-26 01:05 UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

4. resolved 2025-08-26 03:01 UTC

   This incident has been resolved.

5. postmortem 2025-08-26 03:06 UTC

   On August 8th, 2025, starting at 5:15 PM PST, users began experiencing errors and difficulties accessing Smartsheet. By 5:56 PM PST, full service was confirmed to be restored for all users. Our engineering teams quickly determined that a recent internal service deployment was...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: REST API, Smartsheet Login, Attachments, Smartsheet Brandfolder Integration, Desktop App, Single Sign On ( Company Credentials ), Webhooks, Mobile App, Document Builder, Core Application, AI Tools, Sheets, Sign in via Google, Document Proofing, API Access Tokens, Asset Upload, Sign in via Microsoft Azure AD, Forms, Asset Upload - SFTP, File Library, Reports, Sign in via Apple ID, SmartCDN, Dashboards, Brandguide, Integrations, Insights, Search, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations

Failure mode: Traffic surge or denial-of-service attack. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-07-16 00:27 UTC

   We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

2. monitoring 2025-07-16 00:39 UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

3. resolved 2025-07-16 02:45 UTC

   This incident has been resolved.

4. postmortem 2025-07-16 02:46 UTC

   On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application. Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Sheets, Forms, Reports, Dashboards

Failure mode: Traffic surge or denial-of-service attack. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-09 23:09 UTC

   We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them....

2. monitoring 2025-07-09 23:29 UTC

   A fix has been implemented, we are monitoring the results.

3. resolved 2025-07-10 01:27 UTC

   This incident has been resolved.

4. postmortem 2025-07-10 03:23 UTC

   Starting at 3:30 PM PT on July 9, 2025, unusually high service load began causing intermittent delays in users being able to access newly created assets \(sheets, reports, dashboards, forms\). While the assets were still created, users may have seen permission errors when...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Asset Upload

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-07-07 01:25 UTC

   We've identified an issue with the primary file uploading service and are switching to the backup. You may notice a temporary UI change until the primary service is restored.

2. monitoring 2025-07-07 02:20 UTC

   A mitigation has been implemented. You may notice a temporary UI change, and some cloud uploading options will be unavailable until the primary service is restored.

3. resolved 2025-07-07 04:29 UTC

   This incident is resolved.

4. postmortem 2025-07-11 20:41 UTC

   Starting at 3:55 PM PT on July 9, 2025, we were alerted to an issue affecting the file upload functionality within Brandfolder. Users experienced degraded performance when attempting to upload files, due to a failure in the primary file upload service. Upon investigation, a...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Customer Support Portal

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-24 18:43 UTC

   We are currently investigating some customer reports of issues using the Customer Support Portal. This issue is related to a third party service and has no impact on the core Smartsheet platform. Customers can submit cases via https://help.smartsheet.com/contact/smartsheetapp in...

2. monitoring 2025-06-24 19:25 UTC

   A fix has been implemented and we are monitoring to ensure continued stability.

3. resolved 2025-06-24 21:33 UTC

   This incident has been resolved.

4. postmortem 2025-06-24 23:53 UTC

   On June 24, 2025, at 11:22 AM PST, the customer support portal experienced downtime for approximately 64 minutes due to a Salesforce deployment. The portal became accessible again at 12:26 PM PST, following the completion of the deployment. During the downtime, from 11:22 AM to...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Dynamic View

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-23 20:19 UTC

   We are currently investigating some customer reports of receiving a "Bad Request" error when accessing Dynamic Views that have a report source. We will continue to provide frequent updates as we work towards resolution.

2. monitoring 2025-06-23 20:58 UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

3. resolved 2025-06-24 00:03 UTC

   This incident has been resolved.

4. postmortem 2025-06-25 05:21 UTC

   Starting at 1:04 PM PT on June 23rd, 2025, some customers reported that they were seeing a "Bad Request" error when accessing Dynamic Views that have a report source. Our investigations revealed that the issue was stemming from an internal service deployment and we rolled back...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Sheets, Forms

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-23 16:48 UTC

   We are currently investigating some customer reports of form submissions failing and sheets not loading. We will continue to provide frequent updates as we work towards resolution.

2. monitoring 2025-06-23 17:56 UTC

   A fix has been implemented and we are monitoring to ensure continued stability.

3. resolved 2025-06-23 20:18 UTC

   This incident has been resolved.

4. postmortem 2025-06-25 17:41 UTC

   Starting at 8AM PT on June 23rd, 2025, some users could not submit Smartsheet forms and the interface was throwing "An error has occurred in Smartsheet" error. We also had some of our users reporting that they were unable to load sheets. Our Engineering team detected elevated...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Admin Center, User and Group Management

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-17 10:19 UTC

   We are currently investigating some customer reports of the Admin Center page not being reachable. We will continue to provide frequent updates as we work towards resolution.

2. investigating 2025-06-17 10:49 UTC

   We are continuing to investigate this issue.

3. investigating 2025-06-17 11:19 UTC

   We are continuing to investigate this issue.

4. investigating 2025-06-17 11:50 UTC

   We are continuing to investigate this issue.

5. investigating 2025-06-17 12:28 UTC

   We are continuing to investigate this issue.

6. investigating 2025-06-17 12:52 UTC

   We are continuing to investigate this issue.

7. investigating 2025-06-17 13:20 UTC

   We are continuing to investigate this issue.

8. identified 2025-06-17 13:39 UTC

   We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

9. monitoring 2025-06-17 13:57 UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

10. resolved 2025-06-17 15:58 UTC

    This incident has been resolved.

11. postmortem 2025-06-17 23:59 UTC

    On June 17, 2025, starting at approximately 1:15 AM PDT, some users experienced issues loading the Admin Center page. This issue was resolved by 9:00 AM PDT. The disruption was caused by a recent deployment which had an unexpected failure. To restore service this failure was...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Attachments, Smartsheet Brandfolder Integration, Bridge by Smartsheet, Core Application, Sign in via Google, Asset Upload, Asset Upload - SFTP, File Library, SmartCDN, Brandguide, Integrations, Insights, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Google Cloud.

1. investigating 2025-06-12 18:54 UTC

   Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates....

2. investigating 2025-06-12 19:08 UTC

   We are continuing to investigate this issue.

3. investigating 2025-06-12 20:02 UTC

   We are continuing to investigate this issue.

4. identified 2025-06-12 20:11 UTC

   The issue has been identified and a fix is being implemented.

5. identified 2025-06-12 21:04 UTC

   Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

6. identified 2025-06-12 21:06 UTC

   Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.

7. monitoring 2025-06-12 21:18 UTC

   A fix has been implemented and we are monitoring the results.

8. resolved 2025-06-12 23:21 UTC

   This incident has been resolved.

9. postmortem 2025-06-13 15:12 UTC

   On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Smartsheet Login, Sheets

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-27 18:03 UTC

   We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.

2. monitoring 2025-05-27 18:23 UTC

   We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.

3. resolved 2025-05-27 20:42 UTC

   This incident has been resolved.

4. postmortem 2025-05-28 14:28 UTC

   On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: In App Workflows, Sheets, Forms, Dashboards

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-05-07 14:50 UTC

   We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.

2. investigating 2025-05-07 15:03 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-05-07 16:08 UTC

   We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.

4. resolved 2025-05-07 18:17 UTC

   This incident has been resolved.

5. postmortem 2025-05-07 21:13 UTC

   On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \(including update and approval requests\). Our Engineering teams quickly identified that a recent internal service...

Excerpts are shortened. Read the full incident on Smartsheet's status page.

Affected: Email Notifications, REST API, Calendar, Smartsheet Login, In App Workflows, Admin Center, Data Shuttle, Single Sign On ( Company Credentials ), Control Center, In App Notifications, Bridge by Smartsheet, Event Reporting API, Dynamics Connector, Sheets, Jira Connector, Datamesh, Sign in via Google, Sharing, Messaging App Notifications, User and Group Management, Payments & Licensing, Dynamic View, Sign in via Microsoft Azure AD, Forms, Conversations, Salesforce Connector, Reports, Pivot, Sign in via Apple ID, Activity Log, Tableau Connector, Dashboards, ServiceNow Connector, WorkApps, DataTable

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-04-30 05:37 UTC

   We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

2. identified 2025-04-30 05:57 UTC

   We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

3. monitoring 2025-04-30 06:24 UTC

   A fix has been implemented and we are monitoring to ensure continued stability of this feature.

4. resolved 2025-04-30 08:34 UTC

   This incident has been resolved

5. postmortem 2025-04-30 08:58 UTC

   Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The...

Excerpts are shortened. Read the full incident on Smartsheet's status page.