Shopify

Affected: Checkout

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-24 22:57 UTC

   Shop Pay is currently unavailable. We’re investigating and will keep you updated.

2. investigating 2025-06-24 23:15 UTC

   We are continuing to investigate, Shop Pay is unavailable at this time.

3. investigating 2025-06-24 23:15 UTC

   Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.

4. resolved 2025-06-24 23:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Point of Sale

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-24 17:46 UTC

   Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

2. monitoring 2025-06-24 17:55 UTC

   We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

3. monitoring 2025-06-24 18:12 UTC

   We are continuing to monitor the results of the fix and are seeing recovery.

4. investigating 2025-06-24 18:23 UTC

   The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

5. investigating 2025-06-24 19:02 UTC

   We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

6. monitoring 2025-06-24 20:19 UTC

   A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

7. resolved 2025-06-24 20:52 UTC

   Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed....

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Storefront, Support

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-03-13 15:24 UTC

   We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.

2. investigating 2023-03-13 15:24 UTC

   We are continuing to investigate this issue.

3. investigating 2023-03-13 15:35 UTC

   Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

4. investigating 2023-03-13 15:36 UTC

   We are continuing to investigate this issue.

5. identified 2023-03-13 15:36 UTC

   Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.

6. identified 2023-03-13 15:42 UTC

   Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.

7. monitoring 2023-03-13 15:56 UTC

   A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.

8. resolved 2023-03-13 16:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Storefront, Support, Point of Sale

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2022-10-25 15:50 UTC

   Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on...

2. investigating 2022-10-25 15:56 UTC

   We are continuing to investigate this issue.

3. investigating 2022-10-25 16:15 UTC

   Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.

4. identified 2022-10-25 16:16 UTC

   We’ve identified the problem and we’re working on a solution.

5. identified 2022-10-25 16:40 UTC

   We are continuing to work on a solution and will provide another update shortly.

6. identified 2022-10-25 17:32 UTC

   We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.

7. monitoring 2022-10-25 17:43 UTC

   The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.

8. monitoring 2022-10-25 18:07 UTC

   Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.

9. resolved 2022-10-25 18:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support, Point of Sale

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-06-21 06:59 UTC

   We are looking into this and will keep you posted with updates here as soon as we have identified the issue.

2. monitoring 2022-06-21 07:58 UTC

   A fix has been put in place and we are monitoring for any further issues.

3. resolved 2022-06-21 08:11 UTC

   All traffic is back to normal levels, we are no longer seeing errors and believe this fix has worked as intended.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Storefront

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2021-06-08 10:24 UTC

   Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.

2. investigating 2021-06-08 10:31 UTC

   Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated

3. identified 2021-06-08 10:49 UTC

   We have identified the problem impacting several Shopify services and are working on a fix.

4. resolved 2021-06-08 11:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2020-03-22 12:30 UTC

   Some stores are currently inaccessible. We are investigating and will keep you updated.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2020-03-20 00:21 UTC

   Several merchants have reported navigation elements missing from the left navigation. This affects a merchant's ability to use sub-nav items. The problem has been identified and a fix will be rolled out.

2. resolved 2020-03-20 00:24 UTC

   This incident has now been resolved, and all items in the left nav are now back to normal.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Third party services, Point of Sale

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2020-03-18 21:16 UTC

   We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin

2. investigating 2020-03-18 21:19 UTC

   There is currently no known impact to Checkouts on any shops.

3. investigating 2020-03-18 21:28 UTC

   Partner accounts that rely on Identity are also currently affected by this ongoing issue.

4. investigating 2020-03-18 21:34 UTC

   Merchants using POS may also be affected by the ongoing issues that are being investigated.

5. investigating 2020-03-18 21:50 UTC

   We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

6. investigating 2020-03-18 22:49 UTC

   Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

7. identified 2020-03-18 23:57 UTC

   The issue has been identified, and a fix is being prepared

8. identified 2020-03-19 00:33 UTC

   A fix has been deployed and we are now monitoring all systems.

9. monitoring 2020-03-19 00:44 UTC

   Continuing to monitor the fix.

10. resolved 2020-03-19 00:54 UTC

    The incident affecting logins for merchants and partners is now resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2020-02-27 14:15 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2020-02-27 15:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Checkout

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-02-10 14:36 UTC

   We are experiencing an interruption in service preventing some discount codes from being applied at checkout. We are investigating and will keep you updated.

2. identified 2020-02-10 15:18 UTC

   We’ve identified the problem impacting discount codes and we’re working on a solution.

3. resolved 2020-02-10 17:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Reports and Dashboards, Storefront, API & Mobile, Third party services, Support, Point of Sale

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-01-25 20:05 UTC

   We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS),...

2. monitoring 2020-01-25 20:11 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2020-01-25 20:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Checkout, Point of Sale

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2020-01-25 19:48 UTC

   We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.

2. resolved 2020-01-25 20:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2020-01-23 23:00 UTC

   Some Shopify storefronts may not have been loading correctly. The problem has now been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-01-20 14:31 UTC

   We are currently investigating this issue.

2. monitoring 2020-01-20 14:46 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2020-01-20 14:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Checkout, Point of Sale

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-01-17 12:37 UTC

   We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS),...

2. monitoring 2020-01-17 12:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2020-01-17 12:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-12-19 21:24 UTC

   Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.

2. monitoring 2019-12-19 21:47 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2019-12-19 22:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2019-12-07 19:30 UTC

   From 2:29 PM EST to 4:23 PM EST, we experienced a partial outage affecting a number of Shopify apps and services including some payment providers, shipping services, and checkout. This incident is now resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2019-12-04 22:30 UTC

   We are currently investigating this issue.

2. resolved 2019-12-04 23:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Checkout

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-12-04 22:13 UTC

   We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.

2. identified 2019-12-04 22:35 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2019-12-05 00:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-12-03 15:41 UTC

   We are currently investigating this issue.

2. monitoring 2019-12-03 15:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2019-12-03 15:51 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2019-12-02 16:31 UTC

   FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that...

2. monitoring 2019-12-02 22:30 UTC

   We're continuing to monitor while FedEx works to find a solution for this issue.

3. resolved 2019-12-02 22:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2019-11-28 15:41 UTC

   The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.

2. monitoring 2019-11-28 17:10 UTC

   Facebook are working on a solution and we'll keep you updated.

3. monitoring 2019-11-28 19:57 UTC

   We are continuing to monitor and we'll keep you updated.

4. resolved 2019-11-28 21:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2019-11-26 10:20 UTC

   We are currently seeing new items missing from the searches within the admin. We are investigating the issue.

2. investigating 2019-11-26 10:22 UTC

   The search function in Shopify admin is returning inaccurate results for some users. We’re investigating and will keep you updated.

3. monitoring 2019-11-26 10:37 UTC

   We have identified the problem and deployed a fix. We'll keep monitoring the issue.

4. resolved 2019-11-26 11:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Storefront

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-25 19:46 UTC

   We are currently investigating this issue.

2. investigating 2019-11-25 20:01 UTC

   We are continuing to investigate this issue.

3. monitoring 2019-11-25 20:13 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-11-25 21:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-20 23:59 UTC

   Buy Buttons are currently not visible on product pages for some stores. We’re investigating and will keep you updated.

2. identified 2019-11-20 23:59 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2019-11-21 00:04 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-11-21 00:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Storefront

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-20 18:40 UTC

   Some Shopify storefronts are temporarily not accessible. We are investigating and will keep you updated.

2. resolved 2019-11-20 18:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2019-11-15 20:21 UTC

   We are currently investigating this issue.

2. investigating 2019-11-15 21:56 UTC

   We are continuing to investigate the issue with the packing slip service

3. monitoring 2019-11-15 22:12 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-11-15 22:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2019-11-14 06:06 UTC

   Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected...

2. monitoring 2019-11-14 06:07 UTC

   We are continuing to monitor for any further issues.

3. resolved 2019-11-14 06:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2019-11-14 06:05 UTC

   Some stores are temporarily unable to purchase UPS shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution...

2. resolved 2019-11-14 06:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Reports and Dashboards

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2019-11-12 19:18 UTC

   Analytics, metrics and reports are currently delayed for some stores. Flow automation may also be delayed. Search results for any new additions to stores are also delayed. We are investigating and will keep you updated.

2. identified 2019-11-12 20:33 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2019-11-12 21:37 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-11-12 22:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Checkout

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-11 11:52 UTC

   Order Printer app, as well as Amazon and Google Shopping sales channels is experiencing issues on some stores. We’re investigating and will keep you updated.

2. monitoring 2019-11-11 12:23 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2019-11-11 12:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Storefront

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-08 15:38 UTC

   Some Shopify storefronts/admins are temporarily not accessible. We are investigating and will keep you updated.

2. identified 2019-11-08 15:42 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2019-11-08 15:46 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-11-08 15:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2019-11-08 04:15 UTC

   Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.

2. resolved 2019-11-08 07:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2019-11-05 19:29 UTC

   Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a...

2. resolved 2019-11-05 21:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Checkout, Storefront

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-05 16:51 UTC

   We are currently investigating this issue.

2. monitoring 2019-11-05 17:34 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2019-11-05 19:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-02 01:05 UTC

   Some merchants are currently unable to access or load pages in their Shopify Admin. We are investigating and will keep you updated.

2. identified 2019-11-02 01:56 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2019-11-02 02:01 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-11-02 02:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Storefront

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-11-01 17:15 UTC

   We are currently investigating this issue.

2. monitoring 2019-11-01 18:31 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2019-11-01 22:19 UTC

   Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%

4. resolved 2019-11-01 22:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2019-10-29 23:07 UTC

   Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.

2. investigating 2019-10-29 23:11 UTC

   We are currently investigating this issue.

3. identified 2019-10-29 23:20 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2019-10-29 23:39 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2019-10-29 23:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Storefront

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-10-29 16:09 UTC

   Some stores are currently inaccessible. We are investigating and will keep you updated.

2. identified 2019-10-29 16:20 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2019-10-29 16:29 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-10-29 16:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2019-10-25 15:04 UTC

   Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. Some customers using the TIM internet service provider are also affected. While the issue is outside of Shopify, we are continuing to work with our network...

2. investigating 2019-10-28 16:06 UTC

   We continue to see connectivity issues for some customers in Italy. We are still working with our network service provider to assist with diagnosing the issue. Affected merchants can contact Shopify Support for more details.

3. investigating 2019-10-28 19:54 UTC

   We are continuing to investigate the ongoing issue related to accessing Shopify storefronts through various ISPs in Italy. We thank you for your patience throughout this investigation. We have assembled a team who are continuing all efforts to resolve this issue with the various...

4. investigating 2019-10-31 16:48 UTC

   We are continuing to investigate this issue.

5. investigating 2019-11-01 16:02 UTC

   We are continuing to investigate this issue.

6. investigating 2019-11-03 18:04 UTC

   We appreciate your patience while we continue to investigate this issue.

7. investigating 2019-11-04 22:31 UTC

   We are continuing to investigate this issue.

8. resolved 2019-11-05 19:28 UTC

   While the root cause of this issue is still outside of Shopify, we have implemented a solution which has successfully restored connectivity for the majority of stores from the affected ISPs. If you are still experiencing this issue, please contact Shopify support for assistance.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2019-10-25 14:54 UTC

   Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.

2. resolved 2019-10-25 16:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Checkout

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-10-23 13:48 UTC

   Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.

2. monitoring 2019-10-23 13:57 UTC

   PayPal Express payments are now being processed correctly, we will be monitoring

3. resolved 2019-10-23 14:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Storefront

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2019-10-22 21:19 UTC

   Some merchants and partners are currently unable to log into their Shopify account. We are investigating and will keep you updated.

2. monitoring 2019-10-22 22:35 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2019-10-22 22:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2019-10-22 20:13 UTC

   Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.

2. identified 2019-10-22 20:55 UTC

   The issue has been identified. We are working with our third party providers to resolve these issues.

3. resolved 2019-10-23 03:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2019-10-22 14:09 UTC

   Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.

2. identified 2019-10-22 15:13 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2019-10-22 15:43 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2019-10-22 16:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout, Storefront

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-10-22 01:03 UTC

   We are experiencing an interruption in service affecting Storefront, Checkout and Admin. We are investigating and will keep you updated.

2. monitoring 2019-10-22 01:25 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2019-10-22 01:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Admin, Checkout

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-10-21 19:19 UTC

   We are currently investigating this issue.

2. investigating 2019-10-21 19:19 UTC

   We are continuing to investigate this issue.

3. identified 2019-10-21 19:28 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2019-10-21 19:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2019-10-21 17:47 UTC

   We are currently investigating this issue.

2. investigating 2019-10-21 20:36 UTC

   We are continuing to investigate this issue.

3. investigating 2019-10-22 15:42 UTC

   Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that...

4. investigating 2019-10-24 13:14 UTC

   Some customers using the TIM internet service provider are also affected.

5. resolved 2019-10-25 14:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2019-10-17 17:31 UTC

   The Google Shopping app is temporarily not syncing for some stores. We’re investigating and will keep you updated.

2. monitoring 2019-10-17 17:43 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2019-10-17 18:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Shopify's status page.