Redpanda
Infrastructure. Source: Redpanda status page.
- Incidents, last 90 days
- 4
- Median to mitigation
- 1h 49m
- Median to resolution
- 1h 49m
- p95 to resolution
- 5h 30m
- Naming an upstream provider
- 0%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| A provider or third-party service this vendor depends on failed | 1 |
| A schema or data migration caused the failure | 1 |
| The text does not say enough to tell | 1 |
| Login, tokens, certificates or credentials failed | 1 |
Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.
Incidents per month
All recorded incidents
Partial outage for customers signing into cloud.redpanda.com
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform. Starting at 2125 UTC, our monitors detected that some users are unable to log into the cloud platform. We have investigated the problem and discovered a rate-limiting issue with...
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resolved
No observed impact, and all systems are back to normal.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Scheduled Database Maintenance
Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
We are performing scheduled database maintenance to improve the reliability and redundancy of our systems. During this maintenance window, some Cloud functionality may be temporarily unavailable or may not work as expected. **Data plane access will not be affected by this...
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resolved
The scheduled database maintenance has been successfully completed. All Cloud functionality is operating normally.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Some users unable to access cloud.redpanda.com
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that is preventing some users from accessing cloud.redpanda.com. We'll update further as we have more information. Redpanda clusters are operating as normal.
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resolved
We've identified, and resolved the issue, you will need to refresh the page if you are stuck on the loading screen.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Elevated authorization errors in Redpanda Cloud
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating reports of authorization errors affecting Redpanda Cloud. Some users may be unable to authenticate or may see permission errors when accessing clusters or the Cloud UI.
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identified
Redpanda has identified and is actively mitigating an issue impacting users of our cloud platform.
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monitoring
Redpanda has identified a problem that may be affecting our cloud customers. We have implemented a fix for this problem and are actively monitoring that implementation.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
New Signs Ups Are Failing Authorize to Redpanda
Failure mode: Login, tokens, certificates or credentials failed. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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identified
Recent sign ups to Redpanda Serverless are unable to authorize to cloud.redpanda.com, new sign ups will also experience this issue. Redpanda is aware of the issue and will working to deploy the fix after testing.
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resolved
Redpanda is aware of an incident that may have impacted new account sign-ups to Redpanda Cloud. A fix has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
DNS Issue affecting Redpanda Cloud API
Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that impacts API access to the Redpanda Cloud Control Plane. Redpanda Cloud clusters are unaffected.
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monitoring
The impact to the Redpanda Cloud API has been mitigated, and is being monitored
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resolved
This issue has been fully resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Scheduled Maintenance - Database Migration
Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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identified
Some services will be temporarily unavailable during this time due to a planned database migration. All customer clusters will continue to operate as expected. We appreciate your patience.
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resolved
Database Migration Completed
Excerpts are shortened. Read the full incident on Redpanda's status page.
Customers unable to log in
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.
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monitoring
Redpanda has identified a problem that may be affecting our cloud customers. We have implemented a fix for this problem and are actively monitoring that implementation.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
New user account access issues
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating an issue where newly registered accounts are unable to access resources. Existing accounts are not affected. We will provide updates as we investigate.
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identified
Redpanda has identified and is actively mitigating an issue impacting users of our cloud platform.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Cluster Creation Issue
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
Redpanda has identified and is actively mitigating an issue impacting users of our cloud platform. We are experiencing issues with new cluster creation, and are working on a fix. Please refrain from creating new clusters until the issue is resolved.
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identified
Redpanda has identified and is actively mitigating an issue impacting users of our cloud platform. We are experiencing issues with new cluster creation, and are testing a fix. Please refrain from creating new clusters until the issue is resolved.
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identified
Redpanda has identified and is actively mitigating an issue impacting users of our cloud platform.
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monitoring
Redpanda has identified a problem that may be affecting our cloud customers. We have implemented a fix for this problem and are actively monitoring that implementation.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Unable to Sign Up for Serverless
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that may be impacting signing up for our Serverless clusters.
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identified
The impacted component has been identified. A fix is being deployed.
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resolved
Redpanda is aware of an incident that may have impacted new serverless customers during signup. A fix for this problem has been implemented, and the impact has been resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Remote MCP Unavailable for New GCP Clusters
Failure mode: Network, DNS, routing or connectivity failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
Names an upstream provider: Google Cloud.
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identified
Due to DNS configuration issues, the Remote MCP feature has been temporarily disabled for newly provisioned clusters on Google Cloud Platform (GCP). **All other cluster operations continue to function normally.**
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resolved
Redpanda is aware of an incident that may have affected cloud customers when using the Remote MCP feature. The feature has been temporarily disabled, and a fix for this feature will be rolled out.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Currently new AWS clusters are unable to be created
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
Names an upstream provider: AWS.
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investigating
Currently new AWS clusters are unable to be created. Existing clusters are unaffected. The Redpanda team is investigating.
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resolved
Issue has been resolved. AWS cluster creation is now working as expected.
Excerpts are shortened. Read the full incident on Redpanda's status page.
GCP cluster creations issues in us-central1
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: Google Cloud.
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identified
Launching new GCP clusters in us-central1,us-east4 and europe-west4 is currently impacted by an ongoing upstream provider ongoing incident. Already running clusters are unaffected by the incident and remain healthy.
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resolved
All GCP cluster creation issues have been resolved
Excerpts are shortened. Read the full incident on Redpanda's status page.
Issues around creating new clusters
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are investigating an issue with an external dependency that is affecting the creation of new clusters.
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identified
We have identified an issue with an external dependency that is affecting the creation of new clusters. This should not affect any existing clusters or their operations.
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resolved
The issue with the external dependency has been resolved and cluster creation is no longer impacted.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Redpanda is currently experiencing an issue where users may be unable to download OS packages from our package repository. This primarily impacts Debian/Ubuntu and RHEL users, and will limit them from doing deployments and upgrades, or adding new nodes to existing clusters.
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Redpanda is currently experiencing an issue where users may be unable to download OS packages from our package repository. This primarily impacts Debian/Ubuntu and RHEL users, and will limit them from doing deployments and upgrades, or adding new nodes to existing clusters.
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identified
We believe we've identified the issue and are working on a fix.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Limited functionality and degraded performance are affecting some Redpanda Cloud clusters on AWS US-EAST-1 due to an AWS ongoing outage.
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
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investigating
Amazon Web Services has reported **increased error rates and latencies impacting multiple services** in the region. We have applied initial mitigations and we are observing early signs of recovery for some impacted AWS Services.
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resolved
Between 11:49 PM PDT on October 19 and 2:24 AM PDT on October 20, AWS experienced increased error rates and latencies for AWS Services in the US-EAST-1 Region. This has now resolved and service has been restored.
Excerpts are shortened. Read the full incident on Redpanda's status page.
cloud.redpanda.com not resolving for some users
Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.
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monitoring
Redpanda has identified that some users are observing intermittent issues resolving cloud.redpanda.com. These issues do not impact running clusters.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
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investigating
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform. Customers may not be able to resolve subdomains of `redpanda.com`. This appears to be dependent on VPN usage and DNS resolution.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Customers Unable to View Clusters
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Cluster creation not available
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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identified
Redpanda has identified an issue that may be affecting our cloud customers. Due to a problem with a dependent service, some features of our control plane are currently impacted. At this time, users may experience the following limitations: 1. Inability to create new clusters 2....
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resolved
The upstream dependency has stabilized, and full functionality of our control plane has been restored. Cluster creation and certificate renewal operations are now working as expected.
Excerpts are shortened. Read the full incident on Redpanda's status page.
GCP - Major Incident
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: Google Cloud.
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investigating
We were alerted a significant outage involving one of our cloud providers. Users experiencing this issue may encounter unforeseen and unexpected behaviors. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
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resolved
The underlying issues have been resolved by upstream providers. If you experience issues with any Redpanda services, please contact support right away.
Excerpts are shortened. Read the full incident on Redpanda's status page.
AWS Cloud Networking Issue
Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
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investigating
AWS EKS is experiencing a networking issue due to a bug in the latest Ubuntu AMI image and are actively working on a resolution. Redpanda Cloud is engaged and we are working to mitigate as well.
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identified
An update from one of our vendors has the potential to cause networking issues to Redpanda clusters in specific circumstances. A fix has been identified and is being rolled out to potentially affected clusters as a mitigating action. There is no immediate impact to customer...
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resolved
Redpanda has updated cloud clusters to avoid a networking issue in the latest Ubuntu AMI image.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Cluster Creation Not Available
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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monitoring
Redpanda has identified a problem that may be affecting our cloud customers. Due to an issue with a dependent service, some features of our control plane are affected. Presently, users will: 1. Be unable to create new clusters. 2. Change configurations on existing clusters. 3....
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resolved
All cluster creation operations are normal.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Service Degradation for Redpanda Cloud Clusters in GCP asia-south1 region
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: Google Cloud.
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identified
We are currently experiencing issues with creating and reconciling GCP clusters in the asia-south1 region (Mumbai). Due to a third-party outage affecting Google Cloud Platform's regional services, the following operations may be impacted: - Creating new clusters - Scaling...
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resolved
Redpanda is aware of an incident that may have impacted cloud customers. A fix for this problem has been implemented and the impact is resolved.
Excerpts are shortened. Read the full incident on Redpanda's status page.
Account Creation Not Available
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Redpanda is aware of and investigating a problem that may be impacting users of our cloud platform.
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identified
Users cannot create new accounts for Redpanda Cloud.
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resolved
Account creation is now working as expected.
Excerpts are shortened. Read the full incident on Redpanda's status page.