Plex
Apps and SaaS. Source: Plex status page.
- Incidents, last 90 days
- 15
- Median duration
- 1h 4m
- p95 duration
- 16h 1m
- Naming an upstream provider
- 6%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| Network, DNS, routing or connectivity failure | 7 |
| The text does not say enough to tell | 5 |
| A code release introduced the failure | 2 |
| Login, tokens, certificates or credentials failed | 1 |
Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.
Incidents per month
Hatched months are before the recorded history starts.
All recorded incidents
Marketing site is down
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're investigating an issue affecting some Plex services, and will share an update as soon as we know more.
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monitoring
A fix has been implemented and we're monitoring the results. Some users may still see issues while things recover.
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resolved
This incident has been resolved, and affected services are operating normally again.
Excerpts are shortened. Read the full incident on Plex's status page.
401 responses for Luma requests with proxy token
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We're investigating an issue affecting some Plex services, and will share an update as soon as we know more.
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resolved
This incident has been resolved, and affected services are operating normally again.
Excerpts are shortened. Read the full incident on Plex's status page.
my-plex pods resolved DB's DNS to old/blue DB instead of new/green one
Failure mode: Network, DNS, routing or connectivity failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We're investigating an issue affecting some Plex services, and will share an update as soon as we know more.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
No AVOD ads on iOS or tvOS
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're investigating an issue affecting some Plex services, and will share an update as soon as we know more.
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resolved
This incident has been resolved, and affected services are operating normally again.
Excerpts are shortened. Read the full incident on Plex's status page.
plex.direct name resolution
Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We're investigating an issue affecting some Plex services, and will share an update as soon as we know more.
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monitoring
We have identified the problem and are deploying a fix
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resolved
This incident has been resolved, and affected services are operating normally again.
Excerpts are shortened. Read the full incident on Plex's status page.
Outbound connection issue from our prod-us-east-1 kubernetes cluster
Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
Names an upstream provider: AWS.
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investigating
We're investigating an issue affecting some Plex services, and will share an update as soon as we know more.
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resolved
We have applied a fix and are monitoring the status of our applications
Excerpts are shortened. Read the full incident on Plex's status page.
Watch-Together - Rooms creation failure
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're investigating an issue affecting some Plex services, and will share an update as soon as we know more.
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investigating
We identified an issue affecting new rooms creation on watch-together
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investigating
The root cause has been identifier and a fix is currently deploying
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resolved
This incident has been resolved, and affected services are operating normally again.
Excerpts are shortened. Read the full incident on Plex's status page.
DNS Issues with plex.tv API
Failure mode: Network, DNS, routing or connectivity failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're investigating issues impacting API services. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
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identified
We have identified the issue and are deploying a fix.
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monitoring
DNS has been restored but some users may experience issues while records propagate across the globe. We are monitoring this propagation.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
plex.direct name resolution issue
Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating an issue impacting plex.direct name resolution.
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monitoring
Name resolution is back to normal. We are keeping an eye on the platform and our metrics
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resolved
Everything is back to normal
Excerpts are shortened. Read the full incident on Plex's status page.
Intermittent issues with remote connectivity
Failure mode: Network, DNS, routing or connectivity failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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identified
We had various reports of remote connectivity tests failing intermittently for some users.
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investigating
We investigated various areas of the remote connectivity infrastructure and discovered a bug preventing the correct IP address being returned for some requests.
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resolved
We pushed out a fix and received confirmation that the issue was resolved.
Excerpts are shortened. Read the full incident on Plex's status page.
Issues with Plex Relay service
Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're investigating an issue with our relay service. You may experience issues with indirect playback during this time.
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identified
We have identified the issue and are deploying a fix.
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monitoring
A fix has been deployed and we are monitoring the results.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Issues with plex.tv API
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
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identified
We've identified the cause of the API Service incident, we are working on a fix
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monitoring
A fix has been implemented we are monitoring that traffic properly comes back to normal
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Playback issue on Samsung TV
Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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monitoring
Playback of Plex Media Server content on Samsung TVs failed after the last version deployment
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resolved
We rollbacked to the previous version, playback is working fine now
Excerpts are shortened. Read the full incident on Plex's status page.
plex.direct DNS service degredation
Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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identified
We're currently investigating issues affecting our plex.direct DNS resolvers. You may experience some timeouts while we work to resolve the issue.
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monitoring
The service is stabilizing and we're monitoring the results.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Pubsub service disruption
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
We have identified an issue with Pubsub and are investigating
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Media Metadata
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We’re investigating issues affecting media metadata. You may experience slow responses or failures retrieving posters, summaries, cast, subtitles, and more during this time.
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monitoring
We have implemented a fix and are monitoring the results.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Discover Together
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We’re currently investigating issues affecting Discover Together. You may experience trouble accessing your Profile, Activity Feed, People, and Discover/Where to Watch features.
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monitoring
We have implemented a fix and are monitoring the results.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Program Guide Data for Live TV
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We’re investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time.
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monitoring
We have implemented a fix and are monitoring the results.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Movies & Shows free streaming
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We’re currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time.
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monitoring
We have implemented a fix and are monitoring the results.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Program Guide Data for Live TV
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We’re investigating issues affecting program guide data for our Live TV features. You may experience slow responses or failures to load or refresh program guide data during this time.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Movies & Shows free streaming
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We’re currently investigating issues affecting our free Movies & Shows streaming. You may experience slow responses or failures accessing this free streaming during this time.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Discover Together
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're currently investigating issues affecting Discover Together. You may experience trouble accessing your Profile, Activity Feed, People, and Discover/Where to Watch features. This does not impact access to personal media.
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investigating
We’re currently investigating issues affecting Discover Together. You may experience trouble accessing your Profile, Activity Feed, People, and Discover/Where to Watch features.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Issues with plex.tv API
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We're investigating issues impacting API services for some users. This can affect account auth (sign-in & PIN verification) and creation, access to Downloads page items, and more. You may experience slow responses or failures.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.
Issues with music matching
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are investigating an issue of failed music matches for Plex Media Server users.
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monitoring
A fix has been deployed and music matching should be working as expected. We will continue to monitor.
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resolved
The implemented fix is working as expected.
Excerpts are shortened. Read the full incident on Plex's status page.
Issues with plex.direct name servers
Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We're investigating issues impacting our plex.direct name servers for some users. You may experience slow responses or failures.
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monitoring
We are noticing an improvement in response time. We will continue to monitor closely.
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resolved
The service issue has been resolved and you should see things returning to normal now. We appreciate your patience and understanding as we worked on the issue!
Excerpts are shortened. Read the full incident on Plex's status page.