Paperspace

Affected: Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-26 10:46 UTC

   We are currently investigating an issue that is preventing users from accessing or logging in to the Paperspace Console. We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

2. monitoring 2026-08-26 11:41 UTC

   Our Engineering team has resolved the issue that was preventing users from accessing or logging in to the Paperspace Console, and we are currently monitoring the results. We apologize for any inconvenience this may have caused and thank you for your patience and understanding.

3. resolved 2026-08-26 11:50 UTC

   Our Engineering team has confirmed that the issue preventing users from accessing or logging in to the Paperspace Console has been resolved, and the service has been fully restored. Thank you for your patience and understanding throughout this incident. If you continue to...

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (CA1)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-26 01:30 UTC

   We are currently investigating an issue preventing users from interacting with Core Virtual Machines in the CA1 Region.

2. monitoring 2026-05-26 03:25 UTC

   We've identified and implemented a fix for the issue and are monitoring the results. Some users might still experience issues as we continue working on this.

3. resolved 2026-05-26 05:04 UTC

   This incident has been resolved now.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-05-08 18:08 UTC

   As of 14:30 UTC, our Engineering team is investigating reports of network connectivity issues impacting a small subset of customer VMs in NY2 region. Users may experience intermittent connectivity issues. We apologize for the inconvenience and will share an update once we have...

2. investigating 2026-05-08 18:09 UTC

   We are currently investigating this issue.

3. monitoring 2026-05-08 19:55 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-05-08 22:02 UTC

   Our Engineering team has resolved the incident with intermittent connectivity issues affecting a few Core VMs in the NY2 data center. If you continue to experience problems, please open a ticket with our Support team. We apologize for any inconvenience this may have caused.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-20 15:32 UTC

   We are currently investigating this issue.

2. identified 2026-04-20 17:30 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-04-20 17:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-18 15:00 UTC

   We are currently investigating an issue affecting a subset of GPU instances in the NYC region. Customers using P5000, P6000, and RTX5000 instances may experience difficulties when attempting to power on these resources. Our engineering team is actively working to identify the...

2. resolved 2026-04-18 17:19 UTC

   The issue affecting a subset of GPU instances in the NYC region has been resolved. Customers using P5000, P6000, and RTX5000 instances may have previously experienced difficulties when attempting to power on these resources. Importantly, this issue had no impact on running...

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Gradient

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-16 10:27 UTC

   Our engineering team is investigating reports of service disruption impacting Gradient notebooks. At this point, users may experience intermittent issues with their notebooks. We apologize for the inconvenience and appreciate your patience and cooperation as we work to resolve...

2. identified 2026-01-16 12:20 UTC

   Our Engineering team has identified the cause of the service disruption impacting Gradient notebooks and is actively working on a fix. At this time, users may continue to experience intermittent issues with their notebooks. Our team is implementing a solution to resolve the...

3. monitoring 2026-01-16 16:00 UTC

   A fix has been implemented and the service has been fully restored. Our engineering team has resolved the issue, and we are actively monitoring the system to ensure continued stability.

4. resolved 2026-01-16 16:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-01-16 10:09 UTC

   We've identified an ongoing issue impacting Core Machines. Our engineering team is actively investigating the root cause and working diligently toward a resolution. We understand how disruptive this may be and sincerely apologize for the inconvenience. Please rest assured that...

2. resolved 2026-01-16 12:48 UTC

   This incident has been resolved. The core VMs should be working as intended. Thanks for your cooperation.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-26 14:55 UTC

   We are currently investigating a network disruption that is preventing users from interacting with Gradient notebooks.

2. identified 2025-12-26 15:38 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2025-12-26 17:10 UTC

   We are continuing to work on a fix for this issue.

4. identified 2025-12-26 19:55 UTC

   We are continuing to work on a fix for this issue.

5. monitoring 2025-12-26 21:27 UTC

   A fix has been deployed. Users should be able to create and interact with their notebooks normally. Awaiting confirmation before closure.

6. investigating 2025-12-27 07:50 UTC

   We are currently investigating a network disruption that is preventing users from interacting with Gradient notebooks. Our engineers are working on resolution of the Gradient notebooks' unavailability.

7. investigating 2025-12-27 16:12 UTC

   We are continuing to investigate this issue.

8. monitoring 2025-12-27 20:46 UTC

   A fix has been implemented and we are monitoring the results.

9. resolved 2026-01-16 16:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (CA1)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-12-10 06:00 UTC

   We have identified a service disruption affecting all resources in the CA1 region. Our team is working to restore services as quickly as possible. Users may be unable to access their Core VMs during this time. Further updates will be provided as recovery progresses.

2. monitoring 2025-12-10 07:06 UTC

   Our teams have applied a fix and connectivity in the CA1 region is returning to normal. We are monitoring the environment to confirm full recovery.

3. resolved 2025-12-10 08:05 UTC

   This incident has been resolved. The core machines should be working as intended. Thank you for your patience and cooperation.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-05 09:23 UTC

   We are currently experiencing an outage affecting the Paperspace main website (paperspace.com). At this time, the Paperspace Console remains fully operational and can be accessed directly at: https://console.paperspace.com In addition, our ticketing system is encountering...

2. identified 2025-12-05 09:30 UTC

   The issue has been identified, a fix has been implemented and everything is operational now.

3. monitoring 2025-12-05 09:31 UTC

   A fix has been implemented and we're monitoring the results. Thanks for your patience.

4. resolved 2025-12-05 10:19 UTC

   This incident has been resolved. Thank you everyone.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Europe (AMS1)

Failure mode: A zone, region or data center became unavailable. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-12-01 00:04 UTC

   We have identified a service disruption affecting our AMS region due to a power issue. Our team is working diligently to resolve this matter as quickly as possible. In the meantime, users may experience issues with their Core Products.

2. identified 2025-12-01 00:04 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2025-12-01 03:44 UTC

   Update on Paperspace AMS Region Outage Our teams continue to work on recovering Paperspace services in the AMS region. Some customers may see improvements in bringing up their instances. We'll provide further updates as progress is made.

4. monitoring 2025-12-01 06:50 UTC

   The AMS region is now operational, but some users may experience slow performance as systems stabilize. Our team is monitoring the recovery and working to restore full functionality.

5. identified 2025-12-01 12:07 UTC

   The AMS region is operating in a partially degraded state. While some services are accessible, others remain unavailable for certain customers. We have identified the issue and our engineers are actively working on recovery. We’ll provide further updates as progress continues.

6. identified 2025-12-01 14:56 UTC

   Our engineers are continuing to work on restoring full functionality in the AMS region. While some services remain partially unavailable for certain customers, recovery efforts are actively ongoing. We will provide further updates as progress continues.

7. monitoring 2025-12-01 19:53 UTC

   A fix has been implemented and we are monitoring the results.

8. resolved 2025-12-02 02:30 UTC

   The incident in the AMS region has been fully resolved, and all services are now available. If you experience any further issues, please don't hesitate to contact our support team for assistance.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-24 02:06 UTC

   We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks.

2. monitoring 2025-10-24 02:57 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-10-24 03:54 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-10-24 03:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-03 08:44 UTC

   We've identified an ongoing issue impacting Core Machines in NY2. Our engineering team is actively investigating the root cause and working diligently toward a resolution. We understand how disruptive this may be and sincerely apologize for the inconvenience. Please rest assured...

2. identified 2025-10-03 09:13 UTC

   We’re currently investigating an issue affecting Core Machines. Our engineers are actively looking into the root cause to restore full functionality as quickly as possible. Thank you for your patience while we work on this, and we’ll share updates as soon as we have more details.

3. identified 2025-10-03 12:18 UTC

   We are continuing to work on a fix for this issue.

4. identified 2025-10-03 14:35 UTC

   We are continuing to work on a fix for this issue.

5. identified 2025-10-03 17:10 UTC

   We are continuing to work on a fix for this issue.

6. monitoring 2025-10-03 21:31 UTC

   A fix has been implemented and we are monitoring the results.

7. resolved 2025-10-04 23:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Desktop App & Streaming, Console

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-28 12:46 UTC

   We are currently investigating customers being unable to log in using Single Sign-On (SSO). Standard login methods remain available. Our engineering team is actively working to restore full functionality, and we will share updates as they become available.

2. investigating 2025-08-28 12:47 UTC

   We are continuing to investigate this issue.

3. investigating 2025-08-28 14:07 UTC

   We are continuing to investigate this issue.

4. identified 2025-08-28 14:08 UTC

   The issue has been identified and a fix is being implemented.

5. monitoring 2025-08-28 14:33 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2025-08-28 15:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-30 06:12 UTC

   We are currently investigating an issue that is preventing users from accessing the Paperspace console. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as we progress.

2. resolved 2025-05-30 07:37 UTC

   The issue was identified as affecting only a specific cohort of users. We have verified that all the systems including the Paperspace Console are operating as expected. Any remaining access concerns will be handled on case-by-case basis. We appreciate your patience and...

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-02-24 07:24 UTC

   We are investigating an issue affecting Core VMs in the NY2 region, which may cause accessibility issues. Our team is working to resolve the issue as quickly as possible. We apologize for any inconvenience and will provide updates as we progress.

2. identified 2025-02-24 09:33 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-02-24 09:39 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-02-24 11:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: API, Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-02-06 20:08 UTC

   We are seeing that our API is having degraded performance, also, access to the Paperspace Console might be intermittent. Our engineers are investigating the root cause. We appreciate your patience.

2. monitoring 2025-02-06 20:33 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-02-06 21:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Gradient

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-01-25 21:16 UTC

   We've identified the issue and are working on a fix. Some users might still experience issues while we are implementing the fix.

2. identified 2025-01-25 22:27 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2025-01-25 23:22 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-01-26 04:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-01-24 20:30 UTC

   We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks and Core VMs.

2. investigating 2025-01-24 21:37 UTC

   We are continuing to investigate this issue.

3. identified 2025-01-24 21:37 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2025-01-24 22:12 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-01-24 23:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Desktop App & Streaming, Console

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-12-21 02:40 UTC

   We are currently investigating an issue that is preventing users from logging into their Paperspace account. We apologize for the inconvenience caused.

2. investigating 2024-12-21 03:45 UTC

   We are continuing to investigate the issue preventing users from logging into their Paperspace accounts. We sincerely apologize for the inconvenience this has caused and appreciate your patience as we work toward a resolution.

3. identified 2024-12-21 04:13 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2024-12-21 04:15 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2024-12-21 04:55 UTC

   This incident has been resolved. Thank you for your patience and cooperation.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (CA1), Desktop App & Streaming

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-11-09 19:26 UTC

   We are currently investigating an issue that is preventing users from interacting with their CORE machines in CA1. Our engineers are working on a fix. We apologize for any inconvenience caused.

2. identified 2024-11-09 20:03 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2024-11-09 20:45 UTC

   We are continuing to work on a fix for the issue. We apologize for any inconvenience caused.

4. identified 2024-11-10 02:04 UTC

   We are continuing to work on a fix for this issue.

5. identified 2024-11-10 09:13 UTC

   Our engineers have identified the issue and are actively working on implementing a fix. We appreciate your patience as we work to resolve this issue.

6. monitoring 2024-11-10 22:07 UTC

   Our engineers have implemented a solution and we are currently monitoring the results.

7. monitoring 2024-11-11 00:13 UTC

   We are continuing to monitor for any further issues.

8. resolved 2024-11-11 04:53 UTC

   Our engineers have applied a fix and the issue is considered resolved. If you continue to experience problems, please contact our Support Team. We apologize for the inconvenience experienced.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-10-16 15:15 UTC

   We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks.

2. identified 2024-10-16 15:17 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-10-16 15:29 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-10-16 16:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-10-01 14:50 UTC

   We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks.

2. identified 2024-10-01 14:51 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-10-01 14:55 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-10-01 15:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-09-28 08:00 UTC

   We are investigating a Network Issue that's affecting our Bare-Metal users in the NY Region. We apologize for the inconvenience.

2. identified 2024-09-28 08:11 UTC

   Our engineers have identified a networking issue affecting Paperspace Bare-Metal services caused by our upstream provided. Our network team is actively working with our upstream provider to mitigate the issue. Further updates will be provided as we implement corrective measures.

3. monitoring 2024-09-28 08:31 UTC

   A fix has been implemented and we're monitoring the results. Thank you for your patience and cooperation.

4. monitoring 2024-09-28 08:32 UTC

   Our engineers implemented a fix and we're monitoring the situation. If you're still experiencing issues, please contact our Support Team.

5. resolved 2024-09-28 09:23 UTC

   This issue has been resolved now. Thank you for your patience and cooperation.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (CA1)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-09-18 04:16 UTC

   We are currently investigating an issue that is preventing CORE machines in CA1 from processing events. Our engineers are working on a fix. We apologize for any inconvenience caused.

2. monitoring 2024-09-18 06:13 UTC

   Our engineers have implemented a fix and events should start processing as usual. Customers that still experience issues, please wait a few minutes and try again or contact our Support Team.

3. resolved 2024-09-18 06:38 UTC

   Our engineers have resolved the issue. Please contact our Support Team if you encounter any problems with your CA1 CORE Virtual Machine.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Gradient, Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-13 07:29 UTC

   We're investigating an issue where users aren't able to interact with the Paperspace Console and other Paperspace Services. We apologize for any inconvenience caused.

2. identified 2024-07-13 08:05 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2024-07-13 08:06 UTC

   Our engineers have identified the issue and are working on a fix for this issue. We apologize for the inconvenience caused.

4. monitoring 2024-07-13 09:02 UTC

   Our engineering team has implemented a fix and we are monitoring the results. We appreciate your patience and cooperation.

5. monitoring 2024-07-13 10:44 UTC

   We are continuing to monitor for any further issues. We appreciate your patience and cooperation.

6. resolved 2024-07-13 11:00 UTC

   This incident has been resolved. Thank you for your patience and cooperation.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-09 21:14 UTC

   Several reports have been done regarding machines not being accessible on both Core and Gradient, we are investigating the root cause of this issue, and your patience is appreciated.

2. monitoring 2024-07-09 23:17 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-07-10 00:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-08 14:02 UTC

   We are currently investigating an issue that is preventing news users and teams from accessing the billing page.

2. identified 2024-07-08 14:14 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-07-08 14:35 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-07-08 15:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-08 06:00 UTC

   Our engineers are investigating an issue that prevents NY2 Region users from interacting with their Virtual Machines. We apologize for the inconvenience.

2. monitoring 2024-07-08 08:10 UTC

   Our engineers implemented a fix and we're monitoring the situation. Users should be able to interact with their VMs as normal. If you experience any issues, please contact our Support Team.

3. resolved 2024-07-08 08:33 UTC

   The issue has been resolved. If you experience any problems, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-05 05:38 UTC

   We are currently investigating an issue that is preventing users from interacting with Gradient notebooks. We apologize for the inconvenience caused.

2. monitoring 2024-07-05 08:07 UTC

   Our engineers have implemented a fix. Users should be able to access Gradient assets as normal. If you experience any problems, please contact our Support Team.

3. resolved 2024-07-05 08:29 UTC

   The incident was resolved by our engineers. If you continue to experience issues, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-04 07:18 UTC

   We're investigating a possible network issue that's affecting CORE and Gradient services in the NY2 Region. We apologize for the inconvenience experienced.

2. identified 2024-07-04 07:32 UTC

   Our engineers are currently working on a fix. We appreciate your patience.

3. monitoring 2024-07-04 08:23 UTC

   Our engineers have implemented a fix and we're monitoring the situation. If you continue to experience issues, please let us know.

4. resolved 2024-07-04 09:07 UTC

   The issue affecting both CORE and Gradient users in the NY2 Region has been resolved. If you continue to experience problems, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Gradient

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-06-29 08:59 UTC

   We've identified the issue with Free notebooks being stuck in a pending state and are working on a fix. Some users might still experience issues while we are implementing the fix.

2. identified 2024-06-29 12:52 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2024-06-29 15:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-06-29 18:53 UTC

   This incident has been resolved, free notebooks are working well. We appreciate your patience and cooperation. Thank you.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), US (CA1), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-06-27 19:00 UTC

   Our engineers have identified generalized issues with the network connectivity, we are working on a solution to ensure connectivity to all our users. We appreciate your patience.

2. identified 2024-06-27 20:14 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2024-06-27 20:29 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2024-06-27 20:35 UTC

   We are continuing to monitor for any further issues.

5. resolved 2024-06-27 22:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-06-17 14:05 UTC

   We are currently investigating an issue that may prevent users from interacting with CORE in the NY2 Region. We apologize for the inconvenience caused.

2. identified 2024-06-17 17:11 UTC

   We've identified the issue and are working on a fix. Some users might still experience issues while we are implementing the fix.

3. monitoring 2024-06-17 18:47 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-06-17 22:57 UTC

   Our engineers have resolved the issue. If you continue to experience issues, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-06-16 11:16 UTC

   We are currently investigating a network issue that is preventing users from interacting with Gradient notebooks and Core VMs based in NY2 region.

2. investigating 2024-06-16 12:13 UTC

   We are continuing to investigate this issue.

3. investigating 2024-06-16 12:22 UTC

   We are continuing to investigate this issue.

4. investigating 2024-06-16 15:23 UTC

   We are continuing to investigate this issue.

5. investigating 2024-06-16 19:03 UTC

   We are continuing to investigate this issue.

6. identified 2024-06-16 21:55 UTC

   The issue has been identified, it appears to be an issue with our network in NY2. A fix is being implemented.

7. monitoring 2024-06-17 00:11 UTC

   We've implemented a series of fixes and are monitoring the results. While Core is already fixed, the Gradient platform will continue to have degraded performance since it is still taking time to recover. We will continue working on fixes for it.

8. resolved 2024-06-17 06:05 UTC

   Our engineers have resolved the issue. If you continue to experience issues, please contact our Support Team.

9. postmortem 2024-06-21 18:46 UTC

   # Paperspace NY2 network outage Postmortem ## Incident Summary On June 16th, a significant number of virtual machines in the NY2 region became unavailable and went into Read-Only \(RO\) mode, which affected network availability. By 18:20 UTC on the same day, network connectivity...

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Gradient

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-10 08:09 UTC

   Our engineers are investigating an issue that is affecting some Gradient Notebook users. We apologize for the inconvenience.

2. identified 2024-06-10 09:00 UTC

   Our engineers have identified the issue that's preventing some users from interacting with Gradient Notebooks and are in the process of fixing it. Thanks for your patience.

3. resolved 2024-06-10 09:06 UTC

   Our engineers have resolved the issue. If you continue to experience issues, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Gradient

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-09 09:05 UTC

   We are currently investigating an issue that is preventing users from interacting with Gradient.

2. identified 2024-06-09 10:43 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-06-09 17:42 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-06-09 18:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: API, Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-08 21:57 UTC

   We are currently investigating an issue that is preventing users from interacting with their Console as expected. This includes logging in, turning their machines on and off, and interacting with the API. We are working on getting this fixed ASAP.

2. monitoring 2024-06-08 22:32 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-06-08 22:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Europe (AMS1)

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-05-31 07:38 UTC

   Our engineers are working to resolve a networking issue that may prevent some users in the AMS1 Region interacting with their CORE Virtual Machines. We apologize for the inconvenience.

2. monitoring 2024-05-31 11:52 UTC

   Our engineers have addressed the issue. Most users should be able to use their CORE Virtual Machines in the AMS1 Region. If you continue to experience issues, please reach out to our Support Team.

3. resolved 2024-05-31 20:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Europe (AMS1)

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-05-30 07:41 UTC

   Our engineers have identified a potential electrical issue that may be impacting users of the AMS Region CORE Virtual Machine and are currently in the process of rectifying it. We apologize for any inconvenience this has caused you.

2. monitoring 2024-05-30 10:58 UTC

   Our engineers have addressed the issue. Most users should be able to use their CORE Virtual Machines in the AMS1 Region. If you continue to experience issues, please reach out to our Support Team.

3. monitoring 2024-05-30 13:47 UTC

   Our engineers have addressed the issue. Most users should be able to use their CORE Virtual Machines in the AMS1 Region. If you continue to experience issues, please reach out to our Support Team.

4. resolved 2024-05-30 14:18 UTC

   The issue has been resolved by our engineers. We apologize for any inconvenience caused. If you continue to experience issues, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-05-28 15:54 UTC

   Our engineers are investigating an issue where users may not be able to interact with Gradient Notebooks and Core VMs in NY2

2. investigating 2024-05-28 16:33 UTC

   We are continuing to investigate this issue.

3. monitoring 2024-05-28 17:45 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2024-05-28 17:46 UTC

   We are continuing to monitor for any further issues.

5. resolved 2024-05-28 19:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2024-05-22 00:53 UTC

   We experienced a brief network disruption affecting GRADIENT services at 20:53 EDT. This issue has been resolved and all systems are back online. We apologize for any inconvenience caused. If you are still seeing issues, please reach out to Support.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), US (CA1), Europe (AMS1), API, Gradient, Desktop App & Streaming, Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-14 02:01 UTC

   We are currently investigating an issue that is affecting Core and Gradient users. During this time users will face some issues while attempting to access the resources and may receive 429 errors. Our engineers are working on a fix. We apologize for any inconvenience caused.

2. monitoring 2024-05-14 02:17 UTC

   We've implemented a fix and are monitoring the results. Users should be able to load the console again.

3. resolved 2024-05-14 02:56 UTC

   At this time we are confident that the incident has been resolved. If you are still seeing issues, please reach out to Support.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-10 07:42 UTC

   Our engineers are investigating an issue where users may not be able to interact with Gradient Notebooks. We apologize for the inconvenience caused.

2. investigating 2024-05-10 09:20 UTC

   Our engineers continue investigating the issue. We apologize for the inconvenience caused.

3. identified 2024-05-10 12:51 UTC

   Our engineers are still working on resolving this issue. We appreciate your patience and apologize for the inconvenience.

4. identified 2024-05-10 14:05 UTC

   We are continuing to work on a fix for this issue.

5. identified 2024-05-10 17:19 UTC

   We have implemented a fix for CORE and continue to investigate GRADIENT. We apologize for the inconvenience caused.

6. identified 2024-05-10 21:14 UTC

   Our engineers have identified and working on a fix for GRADIENT. We apologize for the inconvenience caused.

7. monitoring 2024-05-11 00:54 UTC

   We've implemented a fix and are monitoring the results.

8. monitoring 2024-05-11 06:33 UTC

   We continue to monitor the situation. Users may encounter issues starting Free Gradient instances. We apologize for the inconvenience.

9. monitoring 2024-05-11 08:46 UTC

   We continue to keep an eye on the situation. Gradient Free instances are currently running at a lower capacity. We apologize for the inconvenience.

10. monitoring 2024-05-13 05:05 UTC

    We are monitoring the situation. Some users may experience issues with Gradient and Free instances continue to run at a lower capacity. We apologize for the inconvenience.

11. resolved 2024-05-13 18:28 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-05-08 08:10 UTC

   We are currently investigating an issue that may prevent users from interacting with the CORE API. We apologize for the inconvenience caused.

2. identified 2024-05-08 10:16 UTC

   Our engineers continue to work on resolving this issue. We apologize for any inconvenience caused.

3. resolved 2024-05-08 12:09 UTC

   Our engineers have resolved the issue. If you encounter any issues, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-05-07 17:13 UTC

   We are currently investigating a network issue that may prevent users from interacting with CORE and Gradient in the NY2 Region. We apologize for the inconvenience caused.

2. investigating 2024-05-07 19:43 UTC

   We are still investigating a network issue that may prevent users from interacting with CORE and Gradient in the NY2 Region. We apologize for the inconvenience caused.

3. identified 2024-05-07 20:49 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2024-05-07 21:56 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2024-05-08 05:09 UTC

   The issue affecting CORE and GRADIENT users in the NY2 Region has been resolved. If you experience any further issues, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-05-07 13:30 UTC

   Users may experience issues starting or stopping CORE Virtual Machines in the NY2 Region. Our engineers are already working on a fix. We sincerely apologize for any inconvenience that may have been caused.

2. monitoring 2024-05-07 14:13 UTC

   Our engineers have implemented a fix. If you continue to experience issues, please reach out to our Support Team.

3. resolved 2024-05-07 14:50 UTC

   The issue has been resolved by our engineers. If you need further assistance, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-04-09 11:55 UTC

   Our engineers are currently investigating an issue causing slower than usual response times on services in the NY2 Region.

2. monitoring 2024-04-09 18:12 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-04-09 18:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: US (NY2), Gradient

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-04-09 09:25 UTC

   Our engineers are currently investigating an issue causing slower than usual response times on services in the NY2 Region.

2. resolved 2024-04-09 10:16 UTC

   The issue affecting users in the NY2 Region has been resolved. If you experience any further issues, please contact our Support Team.

Excerpts are shortened. Read the full incident on Paperspace's status page.

Affected: Gradient

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-04-08 18:32 UTC

   We are currently seeing slower performance than usual on Gradient and CORE in NY2, we appreciate your patience while our engineers work on it.

2. monitoring 2024-04-08 18:53 UTC

   A fix has been implemented and we are monitoring the results.

3. identified 2024-04-08 19:13 UTC

   We are continuing to see residual effects on Gradient. Our engineers are continuing to implement a fix.

4. monitoring 2024-04-08 20:34 UTC

   A full fix has been implemented for Core and Gradient. We are monitoring the results.

5. monitoring 2024-04-08 20:34 UTC

   We are continuing to monitor for any further issues.

6. resolved 2024-04-08 21:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Paperspace's status page.