Pantheon

Affected: Customer Sites

1. investigating 2026-10-21 14:03 UTC

   Pantheon is actively mitigating against the PHP security vulnerabilities announced at 14:00 UTC today. PHP environments are being patched to the following versions: 8.5.12 8.4.27 8.3.36 8.2.35 Additionally, we are patching the following heirloom PHP branches via our LTS vendor:...

2. investigating 2026-10-21 14:36 UTC

   Updated PHP versions addressing CVE-2026-109618 and CVE-2026-109619 are now available, and we are beginning the process of rolling them out across our infrastructure. No action is required from customers. We will continue to update this post as the rollout progresses.

3. investigating 2026-10-21 16:07 UTC

   Patching work is still in progress. Environments are being updated in stages, and protective mitigations remain active across the platform while the remaining updates complete. We are not yet seeing evidence of any volumetric exploit attempts. No customer action is needed. We...

4. investigating 2026-10-21 17:17 UTC

   Patches continue rolling out across the infrastructure in stages, and protective mitigations remain active. We have not observed any volumetric exploit attempts, and no customer action is required.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Terminus Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-18 04:04 UTC

   We have identified an issue affecting only Terminus workflows and commands, including Terminus authentication and API requests. Some Terminus requests may fail or time out. Our Engineering team is working to restore Terminus service. There is currently no confirmed workaround or...

2. monitoring 2026-10-18 04:34 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-10-18 05:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites

Failure mode: Security incident or emergency response to a vulnerability. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-10-14 17:52 UTC

   A Drupal core security release is now available for CVE-2026-108097 (risk 19/25). It fixes a critical remote code execution vulnerability in the Field UI module. Drupal core alone is not directly exploitable, but several exploit paths exist through contributed modules, including...

2. monitoring 2026-10-14 19:49 UTC

   We are aware of the Drupal 7 release and will update this incident when it is available as an upstream update.

3. monitoring 2026-10-14 20:51 UTC

   Drupal 7.107 is now available as an upstream update. Customers running Drupal 7 applications should update to Drupal 7.107 as soon as possible. To apply the update, use the Drupal core update workflow in the Pantheon Dashboard.

4. monitoring 2026-10-15 19:17 UTC

   Drupal 10 and 11 security updates are available through Integrated Composer, and the Drupal 7.107 upstream security update has been released. Release notes are available for both update paths: Drupal core security update and Drupal 7.107 security update .

5. resolved 2026-10-15 23:11 UTC

   Drupal Steward protection is in place for some known attack vectors related to CVE-2026-108097 . This reduces exposure, but does not cover every possible exploit path or replace applying the security update. No customer impact is currently reported, and we continue to monitor....

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Workflow Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-13 23:48 UTC

   We are investigating an issue causing workflow failures in the Pantheon Dashboard. Our Engineering team is actively reviewing the issue and working to restore normal functionality. We will provide another update within 1–3 hours, or sooner if more information becomes available.

2. identified 2026-10-14 00:45 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-10-14 01:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-10-12 21:58 UTC

   The dashboard experienced a temporary increase in errors. The issue has been resolved, and the dashboard is loading normally again. We will continue monitoring to confirm the service remains stable.

2. monitoring 2026-10-12 21:58 UTC

   We are continuing to monitor for any further issues.

3. resolved 2026-10-13 00:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-07 20:54 UTC

   We are investigating reports that a subset of Pantheon-hosted sites are returning 504 Gateway Timeout errors due to a database server issue. Customers may experience site timeouts or failed page loads, and database migrations for affected environments may also be impacted. Our...

2. identified 2026-10-07 22:20 UTC

   We have identified the cause of the 504 errors affecting the site. Service has been restored, and our verification confirms that uncached requests to the live site are returning successfully. The issue was caused by an interruption of the database server supporting the site. The...

3. monitoring 2026-10-07 23:08 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-10-08 02:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-02 16:30 UTC

   We are investigating an issue causing intermittent errors in the Pantheon Dashboard and some workspace operations. Customers may experience failed page loads or intermittent authorization errors when accessing the Dashboard or managing workspace resources. Our Engineering team...

2. investigating 2026-10-02 19:55 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-10-03 00:07 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-10-03 00:08 UTC

   We are continuing to monitor for any further issues.

5. resolved 2026-10-03 02:19 UTC

   This incident on Pantheon Dashboard and workspace operations has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites

Failure mode: Security incident or emergency response to a vulnerability. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-10-01 19:38 UTC

   Beginning September 29, Pantheon identified malicious activity in which an attacker gained control of a customer website and used it to target platform resources. Activity from the compromised site attempted to exploit a Linux kernel vulnerability (CVE-2026-53362) on platform...

2. monitoring 2026-10-02 15:05 UTC

   As our investigation has continued, we have determined that a small number of customer sites — not one — were affected. In each case, the site was first compromised through a weakness in its own application, then used to interact with platform services. We are working directly...

3. monitoring 2026-10-03 16:29 UTC

   We are continuing to monitor and work through the remaining remediation and hardening. Our initial response is complete, and we are now working directly with the affected customers on site cleanup and credential rotation. We have added further protections and monitoring to help...

4. monitoring 2026-10-05 18:08 UTC

   Remediation and platform hardening remain ongoing. We are continuing to monitor systems closely while working directly with affected customers.

5. resolved 2026-10-06 22:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Failure mode: Security incident or emergency response to a vulnerability. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-09-30 16:53 UTC

   Some sites experienced brief interruptions while we responded to an issue affecting appserver stability. We completed a rolling security upgrade and restart of appservers across all regions. All known affected sites have recovered, and the platform is operating normally. We are...

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites, Dashboard, Global CDN, Spinup Operations, Workflow Operations, Support Tickets, Terminus Operations, Site Certificate Provisioning, Billing Operations, Autopilot, Git, Front-End Sites (Beta), Content Publisher (Public Preview)

Failure mode: Security incident or emergency response to a vulnerability. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-12 04:13 UTC

   We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts. Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as...

2. investigating 2026-09-12 04:16 UTC

   We are continuing to investigate this issue.

3. investigating 2026-09-12 10:18 UTC

   Our team is still investigating the issue. The next update will be in 6 hours or when a new major update comes.

4. investigating 2026-09-12 16:58 UTC

   We are correcting our initial assessment. Our earlier update said the affected accounts were accessed with passwords stolen in third-party data breaches. Our evidence indicates that credentials were captured on a fraudulent copy of the Pantheon sign-in page. The look-alike page...

5. identified 2026-09-12 22:51 UTC

   We have identified the cause of this incident and are actively responding. Our evidence indicates the affected accounts were accessed using passwords captured on a fraudulent copy of the Pantheon login page, reached through sponsored search results and not through any compromise...

6. monitoring 2026-09-13 16:26 UTC

   We have completed mitigation steps for the compromised accounts, including resetting passwords and revoking unauthorized access, machine tokens, and SSH keys. We are continuing to notify affected account holders and site owners directly. Customers who are affected will receive...

7. monitoring 2026-09-14 07:02 UTC

   We have no new developments to share. We're continuing to keep the affected accounts secure, including resetting passwords and revoking any unauthorized access, machine tokens, and SSH keys. Pantheon's systems were not compromised. We're continuing to reach out to affected...

8. monitoring 2026-09-15 01:01 UTC

   We have completed mitigation for this incident. All confirmed affected accounts have had passwords reset and unauthorized access, machine tokens, and SSH keys revoked. All confirmed affected account holders and site owners have been contacted directly. We will continue...

9. resolved 2026-09-15 19:51 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-03 18:23 UTC

   We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads. Our team is actively working to identify the root cause. We will post an update as soon as we have more information. If...

2. monitoring 2026-09-03 18:44 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-09-03 19:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites, Dashboard, Global CDN, Spinup Operations, Workflow Operations, Terminus Operations, Site Certificate Provisioning, Billing Operations, Autopilot, Git, Front-End Sites (Beta), Content Publisher (Public Preview)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-01 15:14 UTC

   Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface. A subset of users may experience slow page loading times or intermittent issues opening site environments. Live hosted sites and environment uptime remain fully...

2. investigating 2026-09-01 15:38 UTC

   Our team is continuing its investigation into the degraded performance affecting the Dashboard interface. In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and...

3. investigating 2026-09-01 15:56 UTC

   Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service. If you...

4. identified 2026-09-01 16:20 UTC

   We have identified the root cause of the issue and are actively applying a fix. Telemetry is showing performance improvements across the Dashboard and affected sites. If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at...

5. identified 2026-09-01 16:27 UTC

   Telemetry graphs continue to show steady performance recovery across all impacted services. We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize. For urgent assistance, email helpdesk@pantheon.io.

6. identified 2026-09-01 17:40 UTC

   Most products have recovered and performance is normalizing. Our engineering team is actively validating a few remaining product impacts. For urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.

7. identified 2026-09-01 18:43 UTC

   Our engineering team continues working to resolve the issue across the remaining impacted components. Overall performance across most services continues to improve, and we are actively working toward full recovery. If you are experiencing persistent issues or cannot access the...

8. identified 2026-09-01 19:33 UTC

   Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance. If you...

9. monitoring 2026-09-01 20:37 UTC

   A fix has been implemented and we are monitoring the results.

10. resolved 2026-09-01 20:37 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-20 21:16 UTC

   We are investigating reports of degraded performance affecting the Dashboard interface. A subset of users may experience slow loading times or intermittent issues loading site environments. Live hosted sites and environment uptime are fully operational and unaffected. Our...

2. monitoring 2026-08-20 21:23 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-20 22:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Spinup Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-18 15:35 UTC

   We are currently investigating degraded performance or failures in certain platform workflows, such as site creation. This may affect your ability to create new sites. Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress updates...

2. investigating 2026-08-18 16:08 UTC

   We are continuing to investigate this issue.

3. identified 2026-08-18 16:49 UTC

   The issue has been identified and a fix is being implemented.

4. identified 2026-08-18 17:28 UTC

   We are continuing to work on a fix for this issue.

5. identified 2026-08-18 18:09 UTC

   We are continuing to work on a fix for this issue.

6. identified 2026-08-18 19:09 UTC

   We are continuing to work on a fix for this issue.

7. identified 2026-08-18 20:29 UTC

   We are continuing to work on a fix for this issue.

8. monitoring 2026-08-18 21:37 UTC

   A fix has been implemented and we are monitoring the results.

9. resolved 2026-08-18 22:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Workflow Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-18 07:05 UTC

   We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. This is affecting sites...

2. monitoring 2026-08-18 08:54 UTC

   Our engineers have implemented a fix. Customers are advised to retry any affected workflow tasks. We continue to actively monitor the situation. Please reach out to support if you continue to encounter issues.

3. resolved 2026-08-18 11:03 UTC

   We have concluded our monitoring period and have deemed this incident resolved. Thank you for your patience. If you encounter any further issues, please open a ticket with us at helpdesk@pantheon.io.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Spinup Operations, Workflow Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-07 11:04 UTC

   We are currently investigating degraded performance or failures in certain platform workflows, such as [clones, deploys, backups, or multidev environment creation]. This may affect your ability to [push code, create environments, or run scheduled tasks]. Our engineers are...

2. investigating 2026-08-07 12:39 UTC

   Investigation is still on-going. We'll provide our next update in an hour, or sooner once the information is available.

3. investigating 2026-08-07 13:44 UTC

   Our team is currently in the process of applying measures. Investigation and monitoring remain ongoing. We'll provide our next update in an hour, or sooner once the information is available.

4. monitoring 2026-08-07 15:31 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2026-08-07 16:58 UTC

   We are actively observing internal graphs to ensure performance remains stable following recent measures. Further updates will be provided in 2 to 3 hours, or sooner if new information becomes available.

6. monitoring 2026-08-07 18:53 UTC

   We are continuing to monitor for any further issues.

7. resolved 2026-08-07 22:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Workflow Operations

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-08-06 19:36 UTC

   We identified an issue causing automated backups to fail. Our engineering team has deployed a fix for the underlying cause and is now monitoring backup workflows across the platform to confirm they complete successfully. Failed backups are expected to run successfully within the...

2. monitoring 2026-08-06 21:48 UTC

   We are continuing to monitor for any further issues.

3. resolved 2026-08-06 21:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard, Workflow Operations, Terminus Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-04 18:37 UTC

   Our internal monitoring has detected elevated error rates impacting Dashboard performance. A subset of users may experience degraded responsiveness or issues loading site environments. Live hosted sites and uptime remain fully operational and unaffected. Our Engineering team is...

2. investigating 2026-08-04 18:44 UTC

   We are continuing to investigate this issue. We have also received reports of degraded performance impacting Terminus Operations, which our Engineering team is now looking into alongside the Dashboard and Workflow issues. Live hosted sites and uptime remain fully operational and...

3. identified 2026-08-04 21:12 UTC

   Our Engineering team has identified the root cause of the degraded performance impacting the Dashboard, Workflow, and Terminus Operations. We are currently running a necessary backend process to resolve the issue, which will take some time to complete. Live hosted sites and...

4. identified 2026-08-05 06:06 UTC

   We are still working through the necessary backend process to resolve this issue, which is expected to take some additional time. Live sites remain fully operational and unaffected. We'll provide our next update in 3 hours, or sooner if the situation changes.

5. identified 2026-08-05 09:27 UTC

   Our engineering team is actively working to resolve this issue and continues to make progress. Live sites remain fully operational and remain unaffected. We'll provide our next update in 3 hours, or sooner if there are any significant developments.

6. identified 2026-08-05 12:17 UTC

   Our engineering team continues to make progress toward resolving the issue. Live sites remain fully operational and are not affected. We appreciate your patience while we restore full dashboard functionality. Our next update will be provided within 3 hours, or sooner if...

7. identified 2026-08-05 15:07 UTC

   Our engineering team continues to work through the necessary backend processes to resolve the issue. This work is progressing as expected, and live sites remain fully operational and are not affected. Our next update will be provided within 4–5 hours, or sooner if significant...

8. identified 2026-08-05 18:48 UTC

   Our engineering team continues to work through the necessary backend processes to resolve the degraded performance. This work remains ongoing as expected. Live hosted sites and uptime are fully operational and are not affected. We will provide our next update within 4 to 5...

9. identified 2026-08-05 22:57 UTC

   The necessary backend processes are still actively running to resolve the degraded performance. Our engineering team is continuing to monitor the progress. Live hosted sites and uptime remain fully operational and are not affected. We will provide our next update within 4 to 5...

10. identified 2026-08-06 09:03 UTC

    Our engineering team continues to make progress toward resolving the issue. Live hosted sites remain fully operational and are not affected. Our next update will be provided within 4–5 hours, or sooner if significant new information becomes available.

11. monitoring 2026-08-06 15:50 UTC

    A fix has been implemented and we are monitoring the results.

12. resolved 2026-08-06 17:11 UTC

    This incident has been resolved, and full performance has been restored to the Dashboard, Workflow Operations, and Terminus Operations. Live hosted sites and uptime remained fully operational throughout this event. Thank you for your patience while we worked to resolve this. If...

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard, Terminus Operations

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-30 13:25 UTC

   We are currently investigating an issue impacting Dashboard logins and Terminus operations. All live sites remain fully operational and unaffected. We will provide our next update as soon as more information becomes available.

2. identified 2026-07-30 13:55 UTC

   The issue has been identified and a fix is being implemented. If you require urgent assistance, please contact Pantheon Support at helpdesk@pantheon.io.

3. monitoring 2026-07-30 14:18 UTC

   A fix has been deployed, and Dashboard logins are now working. Our team is continuing to monitor Dashboard and Terminus to ensure stability and confirm the issue is fully resolved.

4. resolved 2026-07-30 14:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-27 07:33 UTC

   We are currently experiencing an issue with the "Connect to Google" login option on the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our engineering team is actively working to identify the root cause and implement a resolution. If you need...

2. investigating 2026-07-27 08:38 UTC

   We’re actively investigating the issue and will keep you updated. For urgent support, please contact helpdesk@pantheon.io.

3. monitoring 2026-07-27 10:09 UTC

   A fix has been deployed, and the initial Dashboard login tests reflect positive results. Our team is closely monitoring. We will provide a final update once the resolution is verified. If you continue to experience the same issue, please contact us directly at...

4. resolved 2026-07-27 11:49 UTC

   This incident has been resolved. Google login option is now working as expected Thank you for your patience.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard, Workflow Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-24 14:21 UTC

   We are currently experiencing an issue causing intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our engineering team is actively working to identify the root cause and implement a resolution. If you require immediate...

2. identified 2026-07-24 15:26 UTC

   The issue has been identified and a fix is being implemented. We'll provide further updates as soon as more information becomes available.

3. monitoring 2026-07-24 15:49 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-24 16:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites, Workflow Operations, Terminus Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-20 21:09 UTC

   We're investigating site availability issues affecting workflows. This may impact your ability to push code, create environments, or run scheduled tasks. Our engineers are actively working on a fix, and we'll post updates here regularly.

2. monitoring 2026-07-20 21:36 UTC

   We've deployed a fix for the workflow availability issues and expect systems to recover shortly. Engineers are actively monitoring the rollout to confirm that pushing code, creating environments, and running scheduled tasks return to normal.

3. monitoring 2026-07-20 21:37 UTC

   We are continuing to monitor for any further issues.

4. monitoring 2026-07-20 23:29 UTC

   We are closely monitoring the recent fix and have not identified any new issues. We will provide further updates as they become available.

5. monitoring 2026-07-21 04:53 UTC

   The fix remains stable, with no new issues detected. We're continuing to monitor system metrics and logs to confirm the resolution holds. We'll post again once we have new findings.

6. monitoring 2026-07-21 16:31 UTC

   We are continuing to monitor the results. We will provide our next update in 3–4 hours, or sooner if new information becomes available. If you need immediate assistance or encounter any issues, please submit a support ticket at helpdesk@pantheon.io or contact us through live...

7. resolved 2026-07-22 10:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Global CDN

Failure mode: Security incident or emergency response to a vulnerability. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-07-20 19:26 UTC

   Summary On July 17, 2026, the WordPress security team disclosed two chained vulnerabilities in WordPress core, publicly referred to as "wp2shell": - CVE-2026-60137 — a SQL injection issue in WordPress core (WP_Query / author__not_in). - CVE-2026-63030 — a REST API batch-route...

2. monitoring 2026-07-20 22:20 UTC

   We can observe our mitigations denying an increasing volume of requests and are continuing to gather data to enhance our response. We will provide an update Tuesday morning.

3. monitoring 2026-07-21 13:43 UTC

   We are continuing to monitor traffic patterns and adapt network-level mitigations in response.

4. monitoring 2026-07-21 21:33 UTC

   Network mitigations are now active and successfully blocking exploit attempts against vulnerable API endpoints without affecting normal site operations. Continuous monitoring is in place. This platform-level mitigation is a safeguard, not a permanent fix for your application. To...

5. resolved 2026-07-21 21:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-10 16:33 UTC

   We are investigating reports of slow load times and degraded performance within the Pantheon Dashboard. Traffic to live sites is routing normally and is not impacted by this event. Our Engineering team is actively working to identify the root cause and restore full Dashboard...

2. investigating 2026-07-10 17:57 UTC

   Investigation into the Pantheon Dashboard performance degradation is ongoing. For critical support outside the dashboard interface, email helpdesk@pantheon.io immediately. Next update: Between 30 minutes and 3 hours.

3. monitoring 2026-07-10 22:03 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-11 21:33 UTC

   This incident has been resolved. The Pantheon Dashboard is performing normally, and loading times remain completely stable.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Workflow Operations, Autopilot, Git

Failure mode: A code release introduced the failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-07-03 06:50 UTC

   Sites are unable to complete builds via Integrated Composer. Builds complete successfully but fail at the final step when the platform attempts to push build artifacts back to the site's Git repository. Customers will see their deploy workflow fail with a pre-receive hook...

2. identified 2026-07-03 09:20 UTC

   We have identified that this may partially affect spinning up of Multidev environments. We are continuing to work on a fix for this issue. The next update will be in 2 hours or as soon as we have more details.

3. monitoring 2026-07-03 11:10 UTC

   A fix has been deployed, and the Dashboard is now displaying successful Git operations. We are monitoring the affected sites closely to ensure related features are functioning within expectation to confirm issues are completely resolved. We will provide a final update once the...

4. resolved 2026-07-03 14:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-30 18:15 UTC

   We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our Engineering team is actively working to isolate the root cause and restore normal performance. We...

2. investigating 2026-06-30 21:16 UTC

   We are continuing to investigate the root cause of the dashboard performance degradation. Users may still experience slow loading times. Live sites remain fully operational and unaffected. Our team is actively implementing a fix to restore normal operations. If you require...

3. investigating 2026-07-01 00:17 UTC

   We have made progress investigating the dashboard performance degradation and are pausing active remediation for today. Our team will continue work tomorrow to fully resolve the issue. Users may still experience slow loading times in the dashboard. Live sites remain fully...

4. investigating 2026-07-01 06:30 UTC

   There is no change to report at this time. Our team will resume work tomorrow to investigate and resolve the dashboard performance degradation. Users may still experience slow loading times in the dashboard. Live sites remain fully operational and unaffected. We will continue to...

5. investigating 2026-07-01 12:20 UTC

   Our engineering team has resumed the investigation and is actively making progress. Users may continue to experience intermittent slow loading times in the Pantheon Dashboard. Live sites remain fully operational and are not affected by this issue. We understand the inconvenience...

6. monitoring 2026-07-01 18:11 UTC

   A fix has been deployed, and the Pantheon Dashboard is now performing normally with stable loading times. A runtime upgrade in our API layer recently reduced the size of an internal connection pool used for resolving service addresses. Under normal traffic, this caused requests...

7. resolved 2026-07-01 18:49 UTC

   This incident has been resolved. The Pantheon Dashboard is performing normally, and loading times remain completely stable. Thank you for your patience while we worked to resolve this issue. If you experience any further difficulties, please contact us directly at...

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Spinup Operations, Workflow Operations

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-10 06:34 UTC

   We are currently investigating degraded performance or failures in platform workflows. This may affect your ability to push code, create environments, or run scheduled tasks. Our engineers are actively triaging the issue and working to implement a fix. We’ll post progress...

2. identified 2026-06-10 07:11 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2026-06-10 08:42 UTC

   We are continuing to work on a fix for this issue.

4. identified 2026-06-10 09:43 UTC

   We are continuing investigation on degraded dashboard performance and workflows. Earlier, this issue also caused brief, temporary 503 errors on a small subset of live customer environments. Our engineers have successfully resolved the 503 errors, and all live customer websites...

5. monitoring 2026-06-10 10:32 UTC

   A fix has been deployed, and the Pantheon Dashboard is now running normally with stable loading times. All platform background workflows have also returned to baseline operational levels. If you previously experienced a failed dashboard action or a stuck workflow, please reload...

6. resolved 2026-06-10 12:07 UTC

   Our Engineering team has verified that all platform services are fully restored and stable. The Pantheon Dashboard is performing normally, and all background workflows are processing successfully without any lingering delays. The underlying issue has been completely mitigated,...

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-27 18:13 UTC

   We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your...

2. identified 2026-05-27 19:17 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-05-27 20:25 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-05-28 05:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Spinup Operations

Failure mode: Security incident or emergency response to a vulnerability. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-05-27 16:22 UTC

   Site creation of Drupal 10 and 11 sites are failing due to a security vulnerability recently disclosed in the "symfony/polyfill-intl-idn" library. We are working on a fix to re-enable site creation functionality.

2. identified 2026-05-27 18:08 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-05-27 20:48 UTC

   A fix has been implemented and site creation should be working again. Please contact Support if you continue to have issues with new site creation.

4. resolved 2026-05-27 21:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-25 15:53 UTC

   We are currently experiencing an issue causing slow loading times and intermittent errors within the Pantheon Dashboard. All live sites remain fully operational and unaffected. Our Engineering team is actively working to isolate the root cause and restore normal performance. We...

2. investigating 2026-05-25 16:38 UTC

   We are continuing to investigate the root cause of the Dashboard performance issues. Users may continue to experience slow loading times or temporary timeouts. Live sites are unaffected. We are actively working on a fix to restore normal operations. If you need immediate...

3. investigating 2026-05-25 17:24 UTC

   We are continuing to investigate this issue.

4. investigating 2026-05-25 18:45 UTC

   We are continuing to work on the Dashboard performance issues. The dashboard is operating normally. We are continuing to investigate the root cause. All live sites remain unaffected. Our next update will be provided within the hour, or sooner as information becomes available. If...

5. monitoring 2026-05-25 19:51 UTC

   A fix has been deployed, and the Dashboard is now running normally with stable loading times. Our Engineering team is monitoring the environment closely to ensure performance remains stable and to confirm the issue is completely resolved. We will provide a final update once the...

6. resolved 2026-05-25 20:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-20 19:26 UTC

   We are currently investigating an issue where Git commit logs and deployment histories are unavailable or failing to load on Dev environments. Please be assured that this is a dashboard display issue only: Git pushes and deployments to Dev environments are still processing...

2. identified 2026-05-20 20:16 UTC

   Our Engineering team has identified the root cause of the missing Git commit logs on Dev environments and is actively implementing a fix. Please note this remains a Dashboard display issue only. All sites are fully operational, and CLI/Terminus deployments continue to process...

3. monitoring 2026-05-20 22:09 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-05-20 23:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-13 15:20 UTC

   We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your...

2. investigating 2026-05-13 17:11 UTC

   Our Engineering team is continuing to investigate the cause of the Dashboard performance issues. Client sites remain unaffected, and we are working to restore full functionality as quickly as possible. For urgent assistance or if the Dashboard is inaccessible, please contact us...

3. investigating 2026-05-13 19:22 UTC

   Engineering continues to investigate the reported performance delays within the Dashboard. We would like to clarify that all services remain operational and customers should not experience downtime; the impact is strictly limited to Dashboard's page responsiveness. Our next...

4. identified 2026-05-13 21:13 UTC

   The issue has been identified and a fix is being implemented.

5. monitoring 2026-05-13 21:51 UTC

   A fix has been implemented, and users should now see visible performance improvements when loading the Dashboard. Our Engineering team is closely monitoring the environment to ensure stability and verify that the issue is fully resolved. We will provide a final update once the...

6. resolved 2026-05-13 22:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-05 16:09 UTC

   We are currently investigating an issue where site traffic metrics are incorrectly displaying as zero within the dashboard. Please be assured that this is a reporting-only issue: all hosted sites remain fully operational, and the dashboard itself is online and accessible. Our...

2. monitoring 2026-05-05 17:21 UTC

   We have implemented a fix to resolve the reporting issue affecting the Site Metrics page. While the data pipeline has been restored, please be aware that zero-value metrics may remain cached in your browser for up to six hours. To mitigate this and view your updated traffic data...

3. resolved 2026-05-05 19:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-24 06:21 UTC

   We're currently investigating failure in workspaces, which may affect your ability to create a new workspace. Our engineers are triaging the issue and working on a fix. We'll post progress updates regularly on this page.

2. investigating 2026-04-24 07:52 UTC

   We are continuing to investigate the issue.

3. investigating 2026-04-24 10:43 UTC

   Our team is continuing to investigate the issue affecting new workspace creation. We apologise for the inconvenience. We will provide an update within the next 3 hours or as soon as new information becomes available.

4. investigating 2026-04-24 13:36 UTC

   We are continuing to investigate the issue.

5. identified 2026-04-24 14:29 UTC

   The issue has been identified, and a fix is being implemented.

6. resolved 2026-04-24 14:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Workflow Operations

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-19 00:03 UTC

   We are currently investigating degraded performance in the deployment workflows from the Test to the Live environment. We have identified a high-risk configuration in the current deployment process that may lead to unintended data and file loss within the live environment. Our...

2. investigating 2026-04-19 00:04 UTC

   We are continuing to investigate this issue.

3. identified 2026-04-19 00:25 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2026-04-19 01:01 UTC

   A fix has already been implemented, and we are monitoring the results. We recommend doing a hard refresh before triggering new workflows on the dashboard.

5. resolved 2026-04-19 02:00 UTC

   This incident has been resolved. You can now safely proceed with deployments.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Failure mode: Security incident or emergency response to a vulnerability. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-15 14:27 UTC

   We are currently investigating reports of unauthorized access to a small number of Pantheon customer accounts. Our evidence suggests these accounts were accessed using credentials stolen from external third-party data breaches (unrelated to Pantheon). This technique, known as...

2. resolved 2026-04-16 20:30 UTC

   Final Update: We have concluded our investigation into the reports of unauthorized account access. Our team has worked directly with the small number of affected customers to secure their accounts and remediate any unauthorized changes. Monitoring & Conclusion: We have seen no...

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-15 10:40 UTC

   We are currently investigating an issue where some sites are experiencing disruptions in Redis connections. We'll provide further updates as soon as further information becomes available.

2. investigating 2026-04-15 11:44 UTC

   We are actively investigating the issue and will continue to provide updates as more information becomes available.

3. investigating 2026-04-15 12:56 UTC

   We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any Redis connection errors in your Live environment.

4. investigating 2026-04-15 14:23 UTC

   We are continuing to actively investigate this issue. We have identified that the affected sites are limited to the Europe region. We appreciate your patience and will share more information as soon as it's available.

5. investigating 2026-04-15 16:16 UTC

   We are continuing to investigate the issue with Redis connection on several affected sites, and we have a remediation in place. If you experience site downtime or any Redis-related issues, please contact Support. We will provide an update in approximately 1-2 hours or as soon as...

6. investigating 2026-04-15 20:04 UTC

   We are continuing to investigate the platform-wide issue with Redis connection that affected customer sites earlier. If you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our team will investigate immediately. We...

7. investigating 2026-04-15 23:02 UTC

   We are actively investigating reports of intermittent downtime impacting several sites due to Redis connection issues. At this time, a manual remediation can be done by Support. If you're currently experiencing issues with your sites due to Redis, please contact Support via chat...

8. investigating 2026-04-16 03:30 UTC

   We are continuing to investigate the Redis issue affecting a subset of customer sites from the EU region. We have not received any new reports recently but if you're experiencing any downtime on your sites regarding Redis, please reach out to Support via chat or ticket, and our...

9. monitoring 2026-04-16 08:41 UTC

   A fix has been implemented and we are monitoring the results. Thank you for your continued patience.

10. monitoring 2026-04-16 12:29 UTC

    We are closely monitoring the recent fix and have not identified any new issues. We will provide further updates as they become available.

11. resolved 2026-04-16 14:47 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard, Workflow Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-30 10:22 UTC

   We are investigating an issue affecting access to the Pantheon Dashboard. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We'll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving...

2. investigating 2026-03-30 11:40 UTC

   We are continuing to investigate the issue affecting access to the Pantheon Dashboard. We will share an update within the next hour, or as soon as new information becomes available.

3. monitoring 2026-03-30 12:41 UTC

   The issue has been identified, and a fix has been implemented. We are continuing to monitor the results.

4. investigating 2026-03-30 14:49 UTC

   Our engineering team is continuing to investigate reports of intermittent performance issues affecting the Dashboard. While we previously moved to monitoring, we are re-engaging our investigation to ensure a stable and permanent resolution. We are committed to restoring full...

5. investigating 2026-03-30 15:49 UTC

   We are continuing to investigate this issue.

6. investigating 2026-03-30 16:47 UTC

   We are still working to resolve the issues affecting the Dashboard. We appreciate your patience and will share more information as soon as it's available

7. investigating 2026-03-30 19:07 UTC

   Efforts to stabilize the dashboard are ongoing. We are continuing to investigate the root cause of these intermittent issues and appreciate your continued patience while we work to restore full service.

8. investigating 2026-03-30 21:55 UTC

   Our team is continuing to investigate the root cause of the current dashboard performance issues. We are focused on a permanent resolution and appreciate your continued patience.

9. investigating 2026-03-31 00:02 UTC

   We are actively investigating this issue. We appreciate your patience and will provide an update within the next 3 hours or sooner if new information becomes available. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io.

10. investigating 2026-03-31 03:25 UTC

    We are continuing to investigate this issue and closely monitoring the situation. We will provide another update within the next 3 hours, or sooner if there are any significant developments.

11. investigating 2026-03-31 06:01 UTC

    We are actively investigating the issue. There are no new updates at this time. We’ll provide an update within the next 3 hours, or sooner if we have new information.

12. investigating 2026-03-31 08:59 UTC

    We continue to actively investigate the root cause of the issue affecting the Pantheon Dashboard. The next update will be provided in the next 3 hours or as soon as new information becomes available. Thank you for your patience while we work on providing a solution.

13. investigating 2026-03-31 12:10 UTC

    Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. We are continuing to review the reports to determine a root cause and restore full operations. We will share the next update in the next 3 hours or once new information becomes available.

14. investigating 2026-03-31 14:45 UTC

    We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

15. investigating 2026-03-31 16:49 UTC

    We are continuing to actively investigate the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.

16. investigating 2026-03-31 20:06 UTC

    Investigation into the dashboard instability is ongoing. We realize the significant impact this extended downtime has had on your operations over the past 24 hours and appreciate your continued patience. Our team is fully committed to a permanent resolution and will provide more...

17. investigating 2026-03-31 23:10 UTC

    We are actively investigating the issue. Our team remains fully engaged, and we will share another update within the next 3 hours, or sooner if new information becomes available. Thank you for your continued patience and understanding.

18. investigating 2026-04-01 02:02 UTC

    Our investigation of the issue affecting the Pantheon Dashboard is still ongoing. There are no new updates at this time. We will provide our next update within the next 3 hours, or sooner if new information becomes available.

19. investigating 2026-04-01 05:04 UTC

    We are continuing to investigate this issue. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

20. investigating 2026-04-01 07:55 UTC

    We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for...

21. investigating 2026-04-01 10:51 UTC

    Our efforts to stabilise the Pantheon Dashboard are ongoing. We remain in active investigation of the issue. We will share the next update in the next 3 hours or once new information is available. Thank you for your continued patience.

22. investigating 2026-04-01 13:40 UTC

    We are continuing to actively investigate this issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

23. investigating 2026-04-01 18:37 UTC

    We are continuing to investigate the issue affecting the Pantheon Dashboard. We understand the impact of the issue and are fully committed to providing a permanent solution. We will share the next update in the next 3 hours or once new information is available. Thank you for...

24. investigating 2026-04-01 20:51 UTC

    We are seeing improvement in system performance and a decrease in error rates. Our team continues to investigate the issue and is actively working toward a permanent resolution. Some users may still experience intermittent latency in the meantime.

25. investigating 2026-04-01 23:52 UTC

    We continue to see improvement in system performance and a decrease in error rates. We are actively investigating the issue and working on a permanent resolution. Some users may still experience intermittent latency. We will provide another update within the next 3 hours, or...

26. investigating 2026-04-02 02:52 UTC

    We are continuing to investigate the issue. There are no new updates at this time. We will provide the next update in 3 hours or as soon as new information becomes available.

27. investigating 2026-04-02 05:51 UTC

    We are actively investigating the issue. Our team remains fully engaged, and we will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

28. investigating 2026-04-02 08:51 UTC

    Our investigation into the issue affecting the Pantheon Dashboard is ongoing. We understand the impact of the issue and are committed to providing a permanent solution. The next update will be provided in 3 hours, or if new information becomes available. We thank you for your...

29. investigating 2026-04-02 11:54 UTC

    We are continuing our efforts to stabilise the Pantheon Dashboard and provide a permanent fix. We will provide another update within the next 3 hours, or sooner if there are any new developments. Thank you for your continued patience.

30. monitoring 2026-04-02 14:54 UTC

    We have applied a fix to mitigate the issue affecting the Pantheon Dashboard, and we are actively monitoring the results. We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

31. monitoring 2026-04-02 20:56 UTC

    We have taken steps to resolve the issues with the Pantheon Dashboard. You should see improvements now, but we'll keep monitoring the results. Thank you for your continued patience.

32. resolved 2026-04-03 21:46 UTC

    This incident is resolved and the Pantheon platform is operating normally. Our engineering team confirms stability across the platform. We are actively improving the system against future incidents.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard, Workflow Operations, Terminus Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-28 12:41 UTC

   We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands]. Our team is reviewing logs and metrics to determine the cause and...

2. investigating 2026-03-28 13:34 UTC

   We are continuing to investigate the issue. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

3. monitoring 2026-03-28 13:59 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-28 14:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard, Terminus Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-26 12:22 UTC

   We're currently investigating an issue affecting the loading of the Dashboard and Terminus-related workflows. We apologize for any inconvenience this has caused. If you're experiencing an urgent issue, please contact support at helpdesk@pantheon.io

2. investigating 2026-03-26 13:18 UTC

   We are continuing to investigate this issue.

3. investigating 2026-03-26 14:36 UTC

   Our team is still actively investigating the issue. Thank you for your patience.

4. investigating 2026-03-26 16:15 UTC

   We are continuing to investigate the issue affecting Dashboard performance and Terminus workflows. If you're experiencing any related issues, please reach out to Support via chat or ticket, and our team will investigate immediately. We will provide another update within the next...

5. investigating 2026-03-26 18:11 UTC

   Our Engineering team is actively investigating the issue. We will provide another update within the next 2-3 hours or sooner if new information becomes available. Thank you for your continued patience and understanding.

6. investigating 2026-03-26 22:54 UTC

   We are continuing to work on a fix for this issue with the Dashboard and Terminus-related workflows. We will share another update in 2 to 3 hours, or as soon as more information becomes available.

7. investigating 2026-03-27 02:15 UTC

   We are continuing to investigate the issue. Thank you for your patience and understanding.

8. investigating 2026-03-27 08:27 UTC

   We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

9. investigating 2026-03-27 12:16 UTC

   No major updates. We are still investigating the issue. We will post another update in 3 hours or once a major update is available.

10. investigating 2026-03-27 15:16 UTC

    We understand the urgency, and our Engineers remain fully focused on this case. While there are no major developments yet, we are actively testing potential fixes. Expect our next update in 3 hours.

11. investigating 2026-03-27 17:53 UTC

    Performance has improved but remains above the pre-incident baseline. We have transitioned this case from Resolved back to Investigating as a precaution. All internal team code deployments are currently on hold to ensure platform stability. Our Engineering teams are performing a...

12. identified 2026-03-27 22:11 UTC

    The issue has been identified and a fix is being implemented.

13. resolved 2026-03-27 23:41 UTC

    This incident has been resolved. All Dashboard and Terminus operations are operational now.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-11 15:49 UTC

   We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix. Current Workaround: While we work on a long-term resolution,...

2. investigating 2026-03-11 19:32 UTC

   We are continuing to investigate this issue.

3. investigating 2026-03-11 23:02 UTC

   We are continuing to investigate the root cause of the Filesystem Access Issues. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

4. investigating 2026-03-12 04:07 UTC

   We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.

5. investigating 2026-03-12 10:53 UTC

   Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.

6. investigating 2026-03-12 18:44 UTC

   Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. The investigation remains active and is our top priority. We'll be updating the status within 6 hours from now, or sooner if new information becomes available. We...

7. investigating 2026-03-13 12:25 UTC

   Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority. We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.

8. investigating 2026-03-13 19:34 UTC

   We are continuing to investigate the issue with filesystem access. If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites....

9. investigating 2026-03-14 04:02 UTC

   We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.

10. investigating 2026-03-16 19:51 UTC

    Investigation continues into the reported filesystem issues. Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites. We will provide a further update in 6 hours or as soon as new information becomes available.

11. investigating 2026-03-17 03:32 UTC

    We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.

12. investigating 2026-03-17 11:39 UTC

    Our team is actively investigating the filesystem access issue. If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket. We greatly appreciate your continued patience.

13. investigating 2026-03-17 22:37 UTC

    Our Engineering team is actively investigating this issue in conjunction with the reports. However, there are no recent reports. If you are experiencing any filesystem permissions issues on your Live environment, please contact Support, as a manual mitigation may be implemented....

14. resolved 2026-03-18 01:43 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Spinup Operations, Workflow Operations, Terminus Operations

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-09 00:30 UTC

   We are currently investigating degraded performance or failures in certain platform workflows, such as deploys, backups, or multidev environment creation. This may affect your ability to push code, create environments, or run scheduled tasks at this time. Sites without ongoing...

2. investigating 2026-03-09 00:36 UTC

   We are continuing to investigate this issue.

3. investigating 2026-03-09 01:40 UTC

   We are actively investigating the issue and will continue to provide updates as more information becomes available. If you have any questions or concerns, please reach out to our Customer Support team via chat or email through the Pantheon Helpdesk.

4. investigating 2026-03-09 02:36 UTC

   We are still actively investigating the issue. While we do not have additional information to share at this time, the investigation remains ongoing. We will continue to provide updates as soon as more information becomes available.

5. identified 2026-03-09 05:35 UTC

   The issue has been identified, and we are currently working on a fix.

6. identified 2026-03-09 07:31 UTC

   We are continuing to work on a fix for this issue.

7. identified 2026-03-09 10:11 UTC

   We are continuing to work on a fix for this issue and making progress. We'll post another update in 2 hours, or sooner if significant progress is made.

8. identified 2026-03-09 13:20 UTC

   We are continuing to work on a fix for the degraded Dashboard and Workflows performance. Our engineers are actively working on a fix, and we'll provide regular updates on this page.

9. monitoring 2026-03-09 13:28 UTC

   A fix has been implemented, and we are actively monitoring the results. We sincerely apologize for any disruption this may have caused to your workflow and appreciate your continued patience as we finalize recovery.

10. resolved 2026-03-09 14:11 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites, Spinup Operations, Workflow Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-22 23:57 UTC

   We are investigating degraded filesystem access for customer sites in Canada & North America. Our engineers are actively triaging the issue and working to implement a fix. We'll post progress updates regularly on this page. We recommend pausing the use of clear cache until the...

2. identified 2026-02-23 00:17 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-02-23 00:18 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-02-23 03:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Workflow Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-10 21:07 UTC

   We are currently investigating reports of failed workflows. Please note that overall site uptime is unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide...

2. monitoring 2026-02-10 21:19 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-10 22:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard, Workflow Operations, Terminus Operations, Front-End Sites (Beta)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-09 17:31 UTC

   We are currently observing reduced performance affecting Dashboard loading, Terminus-related workflows, and some frontend site builds. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this...

2. monitoring 2026-02-09 18:15 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-09 18:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-02-04 18:17 UTC

   We are currently observing reduced performance affecting the Dashboard. A fix has been deployed, and our Engineering team is actively monitoring the platform to ensure performance continues to return to normal. We appreciate your patience while we finalize recovery. Need...

2. resolved 2026-02-04 19:34 UTC

   This incident has been resolved, and the Dashboard has returned to normal operation.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Customer Sites

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-01-29 23:49 UTC

   We are currently investigating reports of Secure Integration Connectivity Issues for a subset of customers. This only affects customers with Secure Integration service. A fix has been deployed and we are monitoring the results Thank you for your patience and understanding. We'll...

2. resolved 2026-01-30 00:31 UTC

   This incident has been resolved. Thank you for your patience. Secure Integration is now working as expected.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Terminus Operations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-29 17:01 UTC

   Pantheon is aware, through customer reports, that some users are experiencing failed CI workflows related to the Terminus installation process. At this time, Pantheon's core platform and services are operating normally, and site uptime and availability are not impacted. Our...

2. identified 2026-01-29 17:54 UTC

   The issue has been identified, and a fix is currently pending rollout. Our Engineering team is actively coordinating deployment and will provide updates as the rollout progresses.

3. identified 2026-01-29 18:56 UTC

   A fix has been prepared as of this time, and deployment is awaiting rollout; updates will be provided as progress is made.

4. identified 2026-01-29 20:12 UTC

   The fix is ready, and deployment is awaiting documentation approval; we will keep the status page updated as the rollout progresses.

5. monitoring 2026-01-30 01:04 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2026-01-30 01:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Workflow Operations

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-10 06:52 UTC

   We are currently investigating reports of failed workflows. Please note that site uptime remains unaffected. Our Engineering team is actively working to identify and resolve the issue with the highest priority. Thank you for your patience and understanding. We'll provide updates...

2. identified 2025-12-10 07:12 UTC

   The issue has been identified, and a fix is currently being implemented. We will provide another update as soon as more information becomes available.

3. monitoring 2025-12-10 08:21 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-12-10 08:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-09 17:48 UTC

   We are currently experiencing reduced performance affecting the Dashboard, as indicated by our monitoring tools. Our Engineering team is already engaged and actively investigating the root cause to restore normal functionality as quickly as possible. We understand this is...

2. monitoring 2025-12-09 19:07 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-09 20:52 UTC

   This incident has been resolved, and the Dashboard is now functioning as expected. If you experience any further issues, please don’t hesitate to let us know through support chats or by opening a ticket.

Excerpts are shortened. Read the full incident on Pantheon's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-02 19:08 UTC

   Our internal monitoring systems have alerted us to a period of degraded performance within the Dashboard. The Engineering team has been fully mobilized and is actively working to diagnose and resolve the issue. We sincerely apologize for any disruption this causes to your...

2. monitoring 2025-12-02 19:52 UTC

   We're closely monitoring the implemented fix, and the platform remains stable. We are now seeing good results from our internal monitoring. If you encounter any issues regarding Dashboard performance, please don't hesitate to contact our support team for immediate assistance. We...

3. resolved 2025-12-02 20:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Pantheon's status page.