monday.com

Affected: Automations

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-19 08:56 UTC

   We are experiencing delays in automations for the EU region. The delays are caused by congestion in the automation queue. We are currently investigating.

2. investigating 2026-10-19 09:04 UTC

   We are continuing to investigate this issue.

3. resolved 2026-10-19 09:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-19 07:17 UTC

   We are currently experiencing issues related to platform performance. Our dedicated team is working to resolve this as quickly as possible

2. monitoring 2026-10-19 07:35 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-10-19 07:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Ai Functionality

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-14 14:06 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

2. monitoring 2026-10-14 14:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-10-14 14:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Automations, Integrations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-17 10:07 UTC

   We are currently investigating issues related to our automations, integrations, and workflows failing/not working in EU. Automations and Workflows may appear as broken/not running/won't load.

2. monitoring 2026-09-17 10:25 UTC

   A fix has been implemented and we are monitoring results to ensure full stability with Automations, Workflows, and Integrations.

3. resolved 2026-09-17 10:39 UTC

   The issue with our automations, workflows, and integrations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Search, Search, Search, Search

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-17 09:11 UTC

   We're currently investigating an issue affecting some UI platform functionalities, including the Search functionality.

2. investigating 2026-09-17 09:16 UTC

   We are continuing to investigate this issue.

3. identified 2026-09-17 09:35 UTC

   The issue has been identified, and a fix is being implemented.

4. monitoring 2026-09-17 10:43 UTC

   A fix has been implemented to the UI Search functionality issue and we're monitoring the results.

5. resolved 2026-09-17 11:05 UTC

   The issue affecting UI platform functionalities, including the Search functionality, has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-09 18:21 UTC

   We are currently experiencing issues related to vibe applications. Our dedicated team is working to resolve this as quickly as possible

2. identified 2026-09-09 18:32 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-09-09 18:36 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-09-09 18:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform, Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-05 08:31 UTC

   We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

2. investigating 2026-09-05 08:32 UTC

   We are continuing to investigate this issue.

3. investigating 2026-09-05 08:40 UTC

   We are currently investigating and working on the platform to gain access back to it.

4. investigating 2026-09-05 08:52 UTC

   We are continuing to investigate this issue.

5. identified 2026-09-05 09:00 UTC

   The issue has been identified and a fix is being implemented.

6. monitoring 2026-09-05 09:45 UTC

   A fix has been implemented and we are monitoring the results.

7. monitoring 2026-09-05 10:03 UTC

   We are continuing to monitor for any further issues.

8. resolved 2026-09-05 10:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-08-12 10:38 UTC

   We're currently experiencing issues with creating sub-items and linking items. Our developers have already identified the root cause, implemented a fix, and are monitoring results to ensure full system stability.

2. resolved 2026-08-12 10:42 UTC

   The issue has been successfully resolved. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-07-24 03:30 UTC

   There was an automations incident in the AUS Region. This caused some automation delays during this time. It has been successfully resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Automations, Automations, Automations, Automations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-23 16:01 UTC

   We are currently experiencing issues related to our automations and workflows failing/not working to send emails with attachments, which result in a receiving an error when triggering automations/workflows . Our team is working to resolve this as quickly as possible

2. identified 2026-07-23 16:37 UTC

   Issues related to our automations and workflows failing/not working to send emails with attachments, which result in a receiving an error when triggering automations/workflows. Our team is working to resolve this as quickly as possible

3. resolved 2026-07-23 17:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform, Dashboards, Dashboards, Platform, Dashboards

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-07-13 14:37 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

2. investigating 2026-07-13 14:39 UTC

   We are currently experiencing platform latency issues/not loading affecting some services, including Boards, Dashboards, Columns, Docs, Automations, My Work, Templates, AI features, Vibe, formula builder, and Campaigns. Our team is actively investigating the issue and working to...

3. monitoring 2026-07-13 17:04 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-13 17:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Dashboards, Automations, Other Functionalities

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-07 15:45 UTC

   We are currently experiencing issues related to platform latency/slowness. Our dedicated team is working to resolve this as quickly as possible

2. investigating 2026-07-07 16:02 UTC

   We are continuing investigating the issues related to platform latency/slowness. This also might affect automations not triggering/loading. Thanks for your patience and understanding.

3. investigating 2026-07-07 16:40 UTC

   We are continuing investigating the issues related to platform not loading/working. This is also affecting automations, boards, board views, dashboards, AI features, my work, item creation, workspaces.

4. monitoring 2026-07-07 17:14 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-07-07 17:30 UTC

   This incident has been resolved.

6. postmortem 2026-07-07 21:28 UTC

   **What Happened:** Today, following a gradual rollout of a new feature, our platform experienced widespread cross-system performance degradation. While most features continued to work, a heavy load on our database impacted overall service availability, causing automations to run...

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-06 13:24 UTC

   We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

2. monitoring 2026-07-06 13:42 UTC

   A fix has been implemented and we are monitoring the results. You may encounter delays in automations in the meantime.

3. resolved 2026-07-06 15:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform, Platform, Other Functionalities, Other Functionalities, Other Functionalities

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-07-01 16:32 UTC

   Hi, team! We're experiencing issues with the platform performance, which is causing delays. We're monitoring the situation and will let you know as soon as we have any updates. Thank you for your understanding.

2. resolved 2026-07-01 16:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-24 07:43 UTC

   We are currently investigating an issue where the Pricing Page shows a blank page when trying to pay for a plan from the trial-expired page. In the meantime, as a workaround, please go to "Invoice details" and enter your address.

2. resolved 2026-06-24 11:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform, Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-22 14:31 UTC

   We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

2. resolved 2026-06-22 20:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-05-31 05:00 UTC

   The degraded performance across the platform issue on the EU Server has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Emails & Activities

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-26 13:28 UTC

   We are currently investigating reports of issues related to Emails and Activities in the CRM and Service products. Our team is looking into this and will provide you with a response shortly.

2. identified 2026-05-26 13:55 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

3. monitoring 2026-05-26 13:59 UTC

   A fix has been implemented and we are monitoring results to ensure full system stability.

4. resolved 2026-05-26 15:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Search

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-11 12:50 UTC

   Our team has identified an issue causing a delay in the activity logs affecting events for both items and board logs. We are working to resolve this as quickly as possible.

2. monitoring 2026-05-11 22:27 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-05-12 01:16 UTC

   The issue causing a delay in the activity logs has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-28 20:10 UTC

   We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

2. monitoring 2026-04-28 20:32 UTC

   A fix has been implemented and we are monitoring results to restore full system stability

3. resolved 2026-04-28 20:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Automations, Apps, monday workdocs, Other Functionalities

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-28 15:02 UTC

   We are currently experiencing issues related to marketplace apps. Our dedicated team is working to resolve this as quickly as possible

2. investigating 2026-04-28 15:09 UTC

   Docs and workflows are also impacted by this issue, and automations may be delayed. We are continuing to investigate the issue.

3. investigating 2026-04-28 15:17 UTC

   Monday Vibe and Workflows are also impacted. We are continuing to investigate the issue

4. investigating 2026-04-28 15:59 UTC

   We are still experiencing issues with our automations. Our dedicated team is working to resolve this as quickly as possible Docs, monday Vibe, and apps are operational now.

5. resolved 2026-04-28 16:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Emails & Activities

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-04-28 14:11 UTC

   We are currently investigating reports of issues related to delays in processing Mass Emails. While there is no data loss, users can expect delays of up to a few hours to see their Mass Emails in the Mass Emails Analytics menu and in their Sent folders in their inbox.

2. resolved 2026-04-29 12:55 UTC

   The Mass Emails issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-27 09:45 UTC

   Our team has identified an issue with board creation, API, and Mass Emails. We are aware and actively working on a fix.

2. resolved 2026-04-27 10:15 UTC

   The issue with board creation, API, and Mass Emails has been resolved!

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Automations, Automations, Automations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-26 13:15 UTC

   We are currently experiencing issues related to our automations and workflow builder. Our team is working to resolve this as quickly as possible

2. identified 2026-04-26 13:25 UTC

   Our team has identified the root cause of the issue affecting automations and the workflow builder and is working to resume regular service usage. We will continue to provide updates on their progress

3. monitoring 2026-04-26 13:50 UTC

   A fix has been implemented and we are monitoring results to ensure full stability with automations and the workflow builder. Some automations may still be delayed

4. resolved 2026-04-26 13:54 UTC

   The issue with our automations and workflow builder has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: monday workdocs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-23 13:08 UTC

   We are currently investigating reports of Monday Docs issues across the platform. Our team is looking into this and will provide you with a response shortly.

2. identified 2026-04-23 13:16 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

3. monitoring 2026-04-23 13:23 UTC

   A fix has been implemented and we are monitoring results to ensure full system stability.

4. resolved 2026-04-23 13:33 UTC

   The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Emails & Activities, Emails & Activities, Emails & Activities

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-04-20 10:37 UTC

   When sending emails from E&A in CRM and monday service, the error message "Email wasn't sent due to an issue on our end - please try again" is returned. Some users are also seeing the message “An administrator removed access to the Emails & Activities timeline. Only members can...

2. identified 2026-04-20 10:44 UTC

   The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline.

3. identified 2026-04-20 10:50 UTC

   The issue with sending emails should be fully resolved. Our team is still investigating the issue with the error message “An administrator removed access to the Emails & Activities timeline. Only members can access it" and access to the timeline in CRM and monday Service.

4. resolved 2026-04-20 11:35 UTC

   The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-20 08:46 UTC

   We have detected a loading issue with the platform; our team is aware of the issue and is actively working to bring it back to normal. We will continue to provide updates on their progress

2. resolved 2026-04-20 08:53 UTC

   The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience!

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-30 15:26 UTC

   We are currently investigating reports of issues related to missing items on boards. Our team is looking into this and will provide you with a response shortly.

2. monitoring 2026-03-30 15:53 UTC

   A fix has been implemented and we are monitoring results to ensure full system stability.

3. resolved 2026-03-30 16:16 UTC

   The missing items issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Integrations, Integrations, Integrations

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-11 09:36 UTC

   We are having an issue with the Outlook integration getting disconnected, and we are unable to reconnect it. Our team is aware of the issue and is currently looking into it. We appreciate your patience in the meantime.

2. identified 2026-03-11 10:44 UTC

   Our team has identified the root cause of the issue and is working to fix the behavior with Outlook. We will continue to provide updates on their progress.

3. resolved 2026-03-11 12:22 UTC

   The connectivity issues with Outlook have been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience!

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Automations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-24 16:40 UTC

   We are currently investigating reports of issues related to our automations. Our team is looking into this and will provide you with a response shortly.

2. monitoring 2026-02-24 16:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-24 17:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Communication

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-19 10:23 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

2. identified 2026-02-19 11:48 UTC

   The team has identified the issue and is working on a fix.

3. resolved 2026-02-19 12:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Automations

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-16 14:10 UTC

   We are currently investigating reports of connectivity and loading issues across the platform. Our team is working to resolve this promptly.

2. identified 2026-02-16 14:34 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress

3. monitoring 2026-02-16 14:38 UTC

   A fix has been implemented, and we are monitoring results to restore full system stability. Automations may still be delayed.

4. resolved 2026-02-16 14:49 UTC

   The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience

5. postmortem 2026-02-16 16:48 UTC

   **What Happened:** On February 16th \(09:04 AM EST\), our US customers experienced a 28-minute system downtime due to an application-level bug. ‌ **What caused it:** A recent code change in the billing subsystem responsible for updating account plans introduced an edge-case bug...

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Login / SSO

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-05 19:21 UTC

   We are currently investigating reports of some authentication emails not being delivered for certain email providers. Our team is looking into this and will provide you with a response shortly.

2. identified 2026-02-06 15:00 UTC

   The issue with some authentication emails not being delivered for certain email providers has been identified and a fix is being implemented.

3. monitoring 2026-02-07 12:43 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-02-07 13:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Automations, API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-28 15:27 UTC

   We are currently experiencing slowness across the system. Our team is working to resolve this as quickly as possible

2. investigating 2026-01-28 15:32 UTC

   We are continuing to investigate this issue.

3. investigating 2026-01-28 15:39 UTC

   We are continuing to investigate this issue.

4. monitoring 2026-01-28 16:08 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2026-01-28 16:10 UTC

   We are continuing to monitor for any further issues.

6. monitoring 2026-01-28 16:12 UTC

   We are continuing to monitor for any further issues.

7. monitoring 2026-01-28 16:28 UTC

   Automations, Platform, and API are running normally. We are continuing to monitor the results.

8. resolved 2026-01-28 16:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Other Functionalities

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-01-27 12:08 UTC

   We experienced issues related to delays with AI flow features. A fix has been implemented, and we are monitoring results to ensure full system stability. A fix has been implemented, and we are monitoring results to ensure full system stability.

2. resolved 2026-01-27 12:19 UTC

   The issue with AI flows has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Search, Other Functionalities

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-05 20:47 UTC

   We are currently experiencing issues related to Delays in search results, activity log, and Item Sync in My Work. Our dedicated team is working to resolve this as quickly as possible

2. identified 2026-01-05 21:44 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

3. resolved 2026-01-06 00:22 UTC

   The issue has been resolved. Thank you for your patience.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-01-05 14:29 UTC

   We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

2. monitoring 2026-01-05 14:57 UTC

   A fix has been implemented and we are monitoring the results. Automations may present delays or may not trigger.

3. resolved 2026-01-05 15:36 UTC

   This incident has been resolved.

4. postmortem 2026-01-11 16:00 UTC

   **What Happened:** On January 5th \(09:19 AM EST\), customers on our US server began to experience around 8 minutes of difficulty loading boards, followed by 23 minutes of system downtime due to an application-level issue, totaling a 31-minute incident. There was no data loss or...

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform, Platform

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-15 10:37 UTC

   We are currently investigating reports of issues related to data changes syncing across users. Our team is looking into this and will provide you with a response shortly.

2. resolved 2025-12-15 10:53 UTC

   The data syncing issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

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Affected: Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-09 15:46 UTC

   We are currently experiencing issues related to connectivity issues across accounts and devices. Our dedicated team is working to resolve this as quickly as possible

2. monitoring 2025-12-09 16:33 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-09 16:39 UTC

   This incident has been resolved.

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Affected: Platform, Platform

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. identified 2025-12-05 09:11 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress. We identified a cross regional internet issue caused by 3rd party cloud service.

2. identified 2025-12-05 09:25 UTC

   We are continuing to work on a fix for this issue.

3. identified 2025-12-05 09:35 UTC

   We are seeing improvements for accounts in our US server, while continue to work on connectivity issues in our EU server. Accounts in our AUS server should be fully operational.

4. monitoring 2025-12-05 09:40 UTC

   Accounts in our US and AUS servers should have regular access to the platform now. We continue to monitor and work on restoring connectivity for accounts in our EU server.

5. monitoring 2025-12-05 09:50 UTC

   We are seeing improvements in accounts in our EU server, and we're working to gradually restore all connectivity. Our US and AUS servers are fully operational.

6. monitoring 2025-12-05 09:55 UTC

   We have restored access to the platform all on our servers. We continue to monitor the situation closely to ensure all issues are fully resolved.

7. resolved 2025-12-05 10:08 UTC

   The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience.

8. postmortem 2025-12-05 12:30 UTC

   On December 5th, starting around 03:50am EST, our customers experienced connectivity issues to the platform across all of our servers. In total, customers experienced 19 minutes of downtime on the AUS server, 48 minutes on the US server and 64 minutes on the EU server. **What...

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Affected: Platform, Communication

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-25 09:29 UTC

   We are currently investigating reports of connectivity issues across the platform. Our team is working to resolve this promptly.

2. monitoring 2025-11-25 09:38 UTC

   A fix has been implemented and we are monitoring results to restore full system stability

3. monitoring 2025-11-25 09:44 UTC

   The platform is now back to regular service, but updates are still not working as expected. Our team is working to resolve this as quickly as possible

4. monitoring 2025-11-25 10:03 UTC

   A fix has been implemented for the issue with the updates as well. We are monitoring results to restore full stability

5. resolved 2025-11-25 10:14 UTC

   The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

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Affected: Billing, Billing, Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-18 12:57 UTC

   We are currently investigating reports of payment-related issues. Our team is looking into this and will provide you with a response shortly.

2. resolved 2025-11-18 17:06 UTC

   The issue with payments has been successfully resolved.

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Affected: Automations

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-11-10 10:18 UTC

   A fix has been implemented, and we are monitoring results to ensure full stability with automations delays.

2. resolved 2025-11-10 10:43 UTC

   The issue with delays in our automations has been successfully resolved. Please refresh your browser to resume regular service usage. Thank you for your patience!

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Affected: Automations, Automations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-05 15:03 UTC

   Our team has identified the root cause of the issue affecting automations and is working to resume regular service usage. We will continue to provide updates on their progress

2. resolved 2025-11-05 15:24 UTC

   This incident has been resolved.

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Affected: Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-10-26 07:03 UTC

   We had connectivity issues for a few minutes in the US server. A fix has been implemented, and we are monitoring results to restore full system stability

2. monitoring 2025-10-26 07:09 UTC

   We are continuing to monitor for any further issues.

3. resolved 2025-10-26 07:09 UTC

   The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform, Platform

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-23 11:08 UTC

   We are investigating reports of connectivity issues across the platform and working to resolve them promptly.

2. monitoring 2025-10-23 11:15 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-23 11:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Platform, Platform

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2025-10-20 07:12 UTC

   We are currently investigating reports of connectivity issues across the platform, which are caused by an AWS outage per https://health.aws.amazon.com/health/status. Our team is working to resolve this promptly.

2. investigating 2025-10-20 07:17 UTC

   We are continuing to investigate this issue.

3. investigating 2025-10-20 07:30 UTC

   Our API is also experiencing connectivity issues in our EU and AU servers. We're working to investigate the issue.

4. identified 2025-10-20 07:52 UTC

   Our team has identified that the root cause of the issue is with our third party, and they are working to resume regular service usage. Additionally, API is partially working in the EU and AU servers. We will continue to provide updates on their progress

5. identified 2025-10-20 08:00 UTC

   Our automations and integrations are also experiencing issues in the EU and AU servers. We are working to fix the issue.

6. identified 2025-10-20 08:05 UTC

   We are continuing to work on a fix for this issue.

7. identified 2025-10-20 08:29 UTC

   Automations and integrations working again in the EU server, but may experience delays

8. identified 2025-10-20 08:55 UTC

   Automations and integrations working again in the AU server, but may experience delays

9. identified 2025-10-20 10:05 UTC

   The platform is starting to recover, we will update again soon.

10. monitoring 2025-10-20 10:18 UTC

    The EU and AU servers are fully functional, and the platform is partly functional in the US server. We're working to fully resolve the issue as soon as possible

11. monitoring 2025-10-20 10:47 UTC

    We're still working to fully resolve the issue as soon as possible!

12. monitoring 2025-10-20 11:12 UTC

    Automations and integrations are experiencing degraded performance on the US server. We will continue to provide updates until the issue is fully resolved!

13. monitoring 2025-10-20 11:19 UTC

    Automations are experiencing degraded performance on the US server. We're working to fully resolve the issue as soon as possible!

14. monitoring 2025-10-20 13:00 UTC

    We are still monitoring the incident.

15. monitoring 2025-10-20 13:52 UTC

    We are currently experiencing issues connecting customers with our Customer Support Team. We are continuing to monitor for any platform-related issues.

16. monitoring 2025-10-20 14:43 UTC

    Automations are experiencing degraded performance on the US server. We will continue to provide updates until the issue is fully resolved!

17. monitoring 2025-10-20 14:45 UTC

    Automations are experiencing degraded performance on the US server. We are still experiencing issues connecting customers with our Customer Support Team. We will continue to provide updates until the issue is fully resolved!

18. monitoring 2025-10-20 14:59 UTC

    We are monitoring results to restore full system stability on the platform, including automations on the US server and issues connecting customers with our Customer Support Team. We will continue to provide updates until the issue is fully resolved!

19. monitoring 2025-10-20 17:04 UTC

    A fix has been implemented, all system is working and being monitored beside automations in US which are still being affected.

20. monitoring 2025-10-20 18:17 UTC

    All system is working and being monitored beside automations and API in US which are still being affected.

21. monitoring 2025-10-20 20:23 UTC

    All platform components availability and latency have returned to normal. We are no longer observing issues coming from AWS infrastructure. Our teams will continue to monitor platform availability; Automations is back to work but we do expect delays in automation completion.

22. monitoring 2025-10-20 21:03 UTC

    We are continuing to monitor for any further issues.

23. resolved 2025-10-20 21:18 UTC

    The platform is now back to regular service. Please refresh your browser to access the platform. Thank you for your patience

24. postmortem 2025-10-21 07:29 UTC

    **What Happened:** On October 20th, starting around 03:00 AM EST, our US server customers experienced approximately 250 minutes of disruption, including about 165 minutes of full system downtime followed by 522 minutes of degraded performance that affected automations and...

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Affected: Automations, Automations, Integrations, Integrations, Automations, Integrations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-01 15:30 UTC

   We are currently investigating reports of issues related to our automations. Our team is looking into this and will provide you with a response shortly.

2. resolved 2025-10-01 16:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Other Functionalities

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-29 11:35 UTC

   We are currently experiencing issues related to pre-built templates. Our dedicated team is working to resolve this as quickly as possible

2. identified 2025-09-29 11:42 UTC

   Our team has identified the root cause of the issue and is working to resume regular service usage. We will continue to provide updates on their progress.

3. monitoring 2025-09-29 11:44 UTC

   A fix has been implemented and we are monitoring results to ensure full system stability.

4. resolved 2025-09-29 11:57 UTC

   The issue has been successfully resolved. Please refresh your browser to access the platform. Thank you for your patience

Excerpts are shortened. Read the full incident on monday.com's status page.

Affected: Communication

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2025-09-29 10:50 UTC

   We are currently experiencing issues related to Update Feed. Our dedicated team is working to resolve this as quickly as possible!

2. resolved 2025-09-29 11:30 UTC

   The Update Feed issue has been successfully resolved. Please refresh your browser to access the platform. Thank you so much for your patience!

Excerpts are shortened. Read the full incident on monday.com's status page.