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sevanalysis

Mercury

Apps and SaaS. Source: Mercury status page.

History starts 2026-09-01 17:57 UTC, the oldest incident this status page still shows. Figures for the last 90 days cover only the part since then.

Incidents, last 90 days
4+
Median to mitigation
1h 22m
Median to resolution
1h 42m
p95 to resolution
6d 17h
Naming an upstream provider
0%
With a postmortem on the status page
0%

What failed, last 90 days

The text does not say enough to tell4

Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.

Incidents per month

Hatched months are before the recorded history starts.

All recorded incidents

Failed Investments Wire Transfers Out for Some Customers minor 2026-10-07 22:14 UTC 6d 17h

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We're investigating reports of failed Investments wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information.

  2. identified

    We've identified the cause of the failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments...

  3. monitoring

    The issue affecting failed Investment wire transfers appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal.

  4. resolved

    This incident has been resolved with no further Investment failures since October 8. Downstream effects and delays have now been remediated, and the final few pending transfers are expected to settle within by end of day October 14. No further action is needed. Thank you for...

  5. investigating

    We're investigating new reports of failed Investment wire transfers out impacting a small subset of our customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information.

  6. identified

    We've identified the cause of the new failed Investments wire transfers out for a subset of our customers. Our team is actively working to resolve the root issue. We will update this page as we make progress. Customers may continue to experience delayed or failed Investments...

  7. resolved

    This incident has been resolved. Investments transfers are fully restored and operating normally. No further action is needed. Thank you for your patience.

Excerpts are shortened. Read the full incident on Mercury's status page.

Issues Revealing Card Details on Web and Mobile minor 2026-10-02 16:11 UTC 1h 18m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We're investigating reports of unsuccessful card detail reveal attempts that may be impacting some customers on both web and mobile. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is...

  2. monitoring

    The issue preventing card detail reveals appears to be resolved. Our team is closely monitoring recovery to confirm full stability before closing this incident. We'll post a final update once we've confirmed everything is back to normal.

  3. resolved

    This incident has been resolved. Card detail revealing is fully restored and operating normally. No further action is needed. Thank you for your patience.

Excerpts are shortened. Read the full incident on Mercury's status page.

Account Actions Experiencing Delays minor 2026-09-02 00:02 UTC 2h 5m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We're investigating reports of delays to automated emails, accounting bank feeds, and transfers that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No action is...

  2. resolved

    This incident has been resolved. Impacted account functions are fully restored and operating normally. No further action is needed. Thank you for your patience.

Excerpts are shortened. Read the full incident on Mercury's status page.

Intermittent Inbound & Outbound Call Disruption minor 2026-09-01 17:57 UTC 38m

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We’re investigating reports of intermittent issues affecting inbound and outbound calls with our Support team that may be impacting some customers. We are aware of this issue and our team is actively looking into it. We'll share an update as soon as we have more information. No...

  2. resolved

    This incident has been resolved. Phone calls with our Support team are fully restored and operating normally. No further action is needed. Thank you for your patience.

Excerpts are shortened. Read the full incident on Mercury's status page.