Labelbox

Affected: Annotate

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-08-03 18:32 UTC

   There is an ongoing orchestration incident that has resulted in labeling queues in some projects to be degraded. The issue has been identified and a fix will be rolled out shortly after further testing.

2. monitoring 2026-08-03 19:17 UTC

   A fix has been successfully deployed to production. We are closely monitoring system performance and metrics to ensure complete stability. Normal operations have resumed.

3. resolved 2026-08-03 19:52 UTC

   We have confirmed the fix was successful and are moving the status to resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-13 15:08 UTC

   Labeling task queues may experience delays in reflecting new changes. Tasks, queue assignments, and priority updates may take longer than usual to appear. Existing labeling work in progress is not affected.

2. investigating 2026-04-13 18:04 UTC

   We are continuing to investigate this issue

3. monitoring 2026-04-13 20:40 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-13 21:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-20 03:09 UTC

   We are currently investigating this issue.

2. resolved 2026-03-20 04:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate, Platform (common services)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-12 16:27 UTC

   We are currently experiencing increased response times across parts of our API infrastructure. Some users may notice slower request processing and delayed responses. Our engineering team is actively investigating the issue and working to restore normal performance. We will...

2. monitoring 2026-02-12 18:06 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-12 18:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-28 17:17 UTC

   We are noticing issues logging into Labelbox and are actively investigating the issue

2. investigating 2026-01-28 17:20 UTC

   We are continuing to investigate this issue.

3. identified 2026-01-28 17:58 UTC

   The issue has been identified and a fix is being applied

4. monitoring 2026-01-28 18:04 UTC

   A fix has been implemented and we are monitoring the results

5. resolved 2026-01-28 18:10 UTC

   The incident has been resolved

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Model, Annotate, Platform (common services), Google infrastructure

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. identified 2025-12-05 09:05 UTC

   Our service is impacted by a global Cloudflare outage. We’re awaiting recovery on their side and will update you as soon as things are back online

2. resolved 2025-12-05 09:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Model, Annotate, Platform (common services)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2025-10-20 23:41 UTC

   We’re currently experiencing a service disruption due to an ongoing AWS outage affecting one of our critical dependencies. Our engineering team is actively monitoring the situation and will restore full functionality as soon as AWS service is recovered. We’ll continue to share...

2. monitoring 2025-10-21 00:37 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-21 02:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

Names an upstream provider: Azure.

1. investigating 2025-08-23 15:57 UTC

   We are experiencing issues with Azure cloud storage integrations. Users may encounter errors when accessing Azure-hosted datasets or validating Azure integrations. Our team is working to restore full functionality.

2. identified 2025-08-23 16:03 UTC

   We have identified the issue affecting Azure cloud storage integrations and are actively working to resolve it. We will provide updates as progress is made.

3. monitoring 2025-08-23 17:16 UTC

   A fix has been implemented and we are monitoring the results

4. resolved 2025-08-23 17:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-08-04 10:58 UTC

   The issue has been identified. A fix is being implemented.

2. resolved 2025-08-04 14:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-31 04:47 UTC

   We are investigating general slowness and lag in various parts of the labeling workflow.

2. investigating 2025-07-31 05:07 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-07-31 05:09 UTC

   We have identified the root cause, which is being mitigated. Monitoring.

4. resolved 2025-07-31 07:54 UTC

   Incident is resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Model, Annotate, Platform (common services)

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-14 19:31 UTC

   We are currently investigating this issue.

2. identified 2025-07-14 19:43 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-07-14 20:29 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-07-14 20:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-02 06:33 UTC

   We are currently investigating an issue with query loads for the project-level performance dashboard and workspace-level monitor pages. These have currently been disabled while we investigate and fix the problem.

2. monitoring 2025-07-02 12:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-07-02 13:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Google infrastructure

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: Google Cloud.

1. investigating 2025-06-12 18:25 UTC

   We are currently investigating this issue.

2. identified 2025-06-12 19:52 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-06-12 20:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-02 07:20 UTC

   We are currently investigating this issue.

2. monitoring 2025-06-02 09:53 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-06-02 11:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: The text does not say enough to tell. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-22 11:05 UTC

   The Monitor page is undergoing maintenance. Workspace-level production monitoring is temporarily unavailable.

2. monitoring 2025-05-22 14:41 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-05-22 17:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-04-29 02:37 UTC

   We are investigating an issue causing latency in data exports

2. identified 2025-04-29 09:06 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-04-29 10:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-03-19 23:00 UTC

   We are currently investigating this issue.

2. identified 2025-03-20 01:29 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-03-20 01:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-02-19 16:39 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2025-02-19 17:19 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-02-19 18:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate, Platform (common services)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-02-19 16:26 UTC

   We are currently investigating this issue.

2. investigating 2025-02-19 16:43 UTC

   We are continuing to investigate this issue.

3. resolved 2025-02-19 19:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-02-14 10:27 UTC

   We are currently investigating an incident that may impact Annotate and Catalog

2. identified 2025-02-14 13:05 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-02-14 14:08 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-02-14 14:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-02-13 18:45 UTC

   We are currently investigating this issue.

2. identified 2025-02-13 19:20 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-02-13 19:22 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-02-13 19:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2024-12-19 15:00 UTC

   We are getting reports that logout messages are disrupting labeling operation.

2. postmortem 2024-12-23 11:31 UTC

   Dear Customers, We wanted to bring to your attention a recent labeling operation service degradation on the Labelbox platform. We will provide details on the cause and remediation as well as assurance on what actions we’re taking to prevent such incidents happening in the...

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-12-10 07:45 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2024-12-10 10:16 UTC

   We are actively working on a fix and understand the urgency of this issue. We sincerely apologize for the delay and appreciate your patience as we resolve it.

3. monitoring 2024-12-10 11:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-12-10 12:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-11-13 20:45 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2024-11-13 22:08 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-11-13 22:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-11-06 06:17 UTC

   We are currently investigating the issue.

2. investigating 2024-11-06 06:48 UTC

   We have applied a fix and monitoring further.

3. resolved 2024-11-06 06:50 UTC

   Fixed and monitoring.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-10-29 22:52 UTC

   We are currently experiencing issues with the Labelbox queue system impacting task assignment and processing times.

2. resolved 2024-10-29 23:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-08-19 18:15 UTC

   We are investigation an issue preventing user to login to Labelbox.

2. resolved 2024-08-19 18:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-26 20:34 UTC

   We are currently investigating this issue.

2. resolved 2024-06-26 22:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Model, Annotate, Platform (common services)

Failure mode: Traffic surge or denial-of-service attack. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-06-21 03:09 UTC

   We are currently investigating this issue.

2. identified 2024-06-21 03:39 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-06-21 03:55 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-06-21 04:00 UTC

   This incident has been resolved. We continue to investigate an additional fix to make the platform even more resilient. If we observe future occurrence of this issue due to same or similar root cause a new status incident will be opened. We will also update here once the...

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-06-10 13:59 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2024-06-10 14:04 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-06-10 14:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-04-26 06:02 UTC

   We are currently investigating this issue.

2. investigating 2024-04-26 06:02 UTC

   We are continuing to investigate this issue.

3. identified 2024-04-26 06:38 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2024-04-26 06:40 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2024-04-26 06:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-04-25 10:15 UTC

   The issue has been identified and we are working on a resolution.

2. identified 2024-04-25 10:17 UTC

   We are continuing to work on a fix for this issue.

3. identified 2024-04-25 10:19 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2024-04-25 11:44 UTC

   The fix has been implemented, and we're observing improvements in the system's health. Our teams are actively monitoring the situation, and we anticipate full resolution within the next 30 minutes.

5. monitoring 2024-04-25 13:22 UTC

   The issue is resolved, but the system is still catching up with processing the data. During this time, the Data Rows tab may display inaccurate details.

6. resolved 2024-04-25 14:58 UTC

   This incident has been resolved.

7. postmortem 2024-04-26 20:34 UTC

   Dear Customers, We wanted to bring to your attention a recent labeling operation service degradation on the Labelbox platform. We will provide details on the cause and remediation as well as assurance on what actions we’re taking to prevent such incidents happening in the...

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-04-15 14:04 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2024-04-15 16:10 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-04-15 19:58 UTC

   Exports latency is resolved. We'll be posting a post-mortem analysis of the incident within a week.

4. postmortem 2024-04-16 22:26 UTC

   Dear Customers, We wanted to bring to your attention a recent latency issue with export functionality on the Labelbox platform. We’ll provide details on the cause and remediation as well as assurance on what actions we’re taking to prevent such incidents happening in the future....

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-04-12 14:49 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2024-04-12 16:27 UTC

   A fix has been implemented; we are monitoring the resolution.

3. resolved 2024-04-12 16:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-04-04 17:51 UTC

   We are currently investigating this issue.

2. identified 2024-04-04 18:17 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-04-04 19:38 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-04-04 19:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-04-02 21:25 UTC

   We are currently investigating a slowdown related to Exports V2 Non-Streamable.

2. identified 2024-04-02 21:36 UTC

   We've identified the cause for the slowdown and are working towards a fix.

3. identified 2024-04-02 21:59 UTC

   We are continually working on identifying a fix, next update within 15-30 minutes if not sooner.

4. monitoring 2024-04-02 22:24 UTC

   We've monitoring a fix and waiting on Exports V2 Non-Streamable to return back to normal.

5. resolved 2024-04-02 22:43 UTC

   Incident resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-03-26 16:43 UTC

   You can monitor the status of the third-party vendor here: https://www.readmestatus.com/

2. resolved 2024-03-26 16:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-03-25 18:46 UTC

   The issue has been identified and we are looking into a fix.

2. monitoring 2024-03-25 19:10 UTC

   Projects are now accessible. We are monitoring any further latency.

3. resolved 2024-03-25 19:25 UTC

   This incident is resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-03-06 21:01 UTC

   The issue is only affecting non-streamable exports. Streamable exports work as expected

2. investigating 2024-03-06 21:17 UTC

   We are continuing to investigate this issue.

3. identified 2024-03-06 21:38 UTC

   We have identified the issue and are working towards a resolution.

4. monitoring 2024-03-06 22:42 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2024-03-06 23:24 UTC

   This incident has been resolved. All stalled export tasks are now completed.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2024-01-25 21:09 UTC

   Dataset creation through the SDK is currently unavailable for users with AWS integrations.

2. investigating 2024-01-25 21:47 UTC

   We have identified the issue and working on deploying a solution.

3. resolved 2024-01-25 22:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-01-25 19:08 UTC

   We are currently investigating this issue.

2. identified 2024-01-25 19:13 UTC

   The issue is impacting customers logging into Labelbox with Google SSO. We've identified a fix and are currently testing it.

3. resolved 2024-01-25 19:21 UTC

   We've applied a fix, and resolved the issue. Customers are able to log into Labelbox with Google SSO.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Model, Annotate, Platform (common services)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-12-22 19:29 UTC

   We are currently investigating this issue.

2. identified 2023-12-22 19:54 UTC

   Fix identified and is being deployed.

3. resolved 2023-12-22 20:16 UTC

   All systems are back to normal operations.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Model, Annotate, Platform (common services), Google infrastructure

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2023-10-30 20:15 UTC

   Labelbox is currently not accessible

2. investigating 2023-10-30 20:22 UTC

   Labelbox is now operational, this issue was caused by a third-party service.

3. resolved 2023-10-30 20:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2023-10-26 15:30 UTC

   Users are currently unable to login to the platform. Engineering is investigating the issue.

2. monitoring 2023-10-26 15:36 UTC

   Users are now able to log in. We are monitoring the results.

3. resolved 2023-10-26 16:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog, Model, Annotate, Platform (common services), Google infrastructure

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2023-10-20 23:01 UTC

   We are currently investigating this issue.

2. identified 2023-10-20 23:05 UTC

   We've identified an issue with our CD system and are working on a fix.

3. identified 2023-10-20 23:25 UTC

   A fix has been made and services are returning to a normal state. This will take some time before the platform is fully available.

4. monitoring 2023-10-21 00:24 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2023-10-21 00:31 UTC

   We are continuing to monitor for any further issues.

6. resolved 2023-10-21 00:54 UTC

   This incident has been resolved. We are continuing to monitor for any further issues.

7. postmortem 2023-10-24 20:06 UTC

   **Summary** An issue in our automated deployment tooling caused Labelbox services to become unavailable. The malfunction did not affect any data storage, database, network, security, or other infrastructure. A change to the automated deployment tooling was reverted and services...

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-09-27 21:30 UTC

   We are currently investigating the issue.

2. investigating 2023-09-27 21:33 UTC

   We are continuing to investigate this issue.

3. identified 2023-09-27 21:42 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2023-09-27 22:55 UTC

   This incident is resolved. Thank you for your patience.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2023-08-30 18:29 UTC

   We are currently investigating the performance degradation regarding label exports v1 taking a long time to complete and in some cases not completing. The engineering team has attempted a fix that completes exports v1 resulting in a higher success rate. We are looking into...

2. identified 2023-08-30 22:22 UTC

   To all affected customers, if you are not using custom editors, it is recommended to use Exports V2 endpoint. Exports V2 provides better functionality and is more resilient with load bursts. Learn more: 1. Exports V2: https://docs.labelbox.com/reference/export-v2-glossary 2....

3. resolved 2023-08-30 23:18 UTC

   This issue has been resolved, the rollback is now complete. Exports for v1 are fully operational.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Annotate

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-08-29 14:27 UTC

   We are currently investigating this issue.

2. investigating 2023-08-29 14:48 UTC

   We are continuing to investigate this issue.

3. resolved 2023-08-29 14:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Platform (common services)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2023-08-28 16:07 UTC

   This issue has been identified and we are actively looking into a fix. Exports V2 is still working.

2. resolved 2023-08-28 19:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.

Affected: Catalog

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2023-08-23 15:40 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2023-08-23 18:06 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2023-08-23 18:10 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2023-08-23 18:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Labelbox's status page.