Klarna

Affected: Europe, North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-13 13:25 UTC

   Merchant settlements is experiencing degraded performance. We are working to restore the service as soon as possible. Thank you for your patience.

2. monitoring 2026-10-13 13:34 UTC

   Performance has returned to normal, and we are seeing an increase in processed settlements. We will continue to monitor settlement processing to confirm sustained recovery. Thank you for your patience.

3. resolved 2026-10-13 16:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-12 11:45 UTC

   We are currently experiencing a degradation to sign-in in the Klarna App using BankID in Norway. We are working to restore the service as soon as possible. Customers can continue using phone login. Thank you for your patience.

2. monitoring 2026-10-12 12:05 UTC

   A fix has been implemented and we are monitoring the results. Customers can continue using phone login. Thank you for your patience.

3. resolved 2026-10-12 14:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-09 16:30 UTC

   Between 18:30 and 19:00 CEST (16:30–17:00 UTC) on October 9, 2026, some customers in Sweden were unable to use BankID to log in to the Klarna app or to complete purchases that required BankID authentication. Some card payments that needed 3D Secure authentication also failed...

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-18 00:44 UTC

   We are currently experiencing a degradation to payments in the Klarna App in US and EU. We are working to restore the service as soon as possible. Thank you for your patience.

2. investigating 2026-09-18 01:19 UTC

   We are continuing to investigate this issue.

3. identified 2026-09-18 01:24 UTC

   The issue has been identified and we see improvements in US, still investigating the issues in EU.

4. identified 2026-09-18 01:45 UTC

   The issue has remerged in the US, we are continuing to investigate the issue. Thank you for your patience.

5. identified 2026-09-18 04:56 UTC

   We are continuing investigating the issue.

6. identified 2026-09-18 05:32 UTC

   We are seeing improvements in US - we are monitoring the situation closely.

7. monitoring 2026-09-18 06:16 UTC

   This issue have been resolved for both US and EU. We are monitoring this closely.

8. resolved 2026-09-18 07:14 UTC

   The degradation affecting payments in the Klarna App in the US and EU has been resolved, and services are operating normally.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-03 15:22 UTC

   Some merchants may be experiencing delays in Klarna purchase flows. This is due to a confirmed issue at a third-party payment processing partner. This is not a Klarna system issue. We're actively engaged with them to resolve it and will update you as more information becomes...

2. investigating 2026-09-03 18:48 UTC

   We are continuing to monitor the confirmed issue at a third-party payment processing partner.

3. monitoring 2026-09-03 19:27 UTC

   Third party services have recovered, we are continuing to monitor the services to ensure stability.

4. resolved 2026-09-03 20:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-03 14:59 UTC

   Service Degradation — Klarna Payments (Subscriptions and On-Demand Tokenization) We are currently experiencing a degradation affecting our Subscriptions and On-Demand Tokenization services in the United States. As a result, a limited number of customers may be unable to complete...

2. resolved 2026-09-03 15:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-02 15:50 UTC

   We are currently experiencing a degradation to Klarna Payments. We are working to restore the service as soon as possible. Thank you for your patience.

2. investigating 2026-09-02 18:35 UTC

   We are continuing to investigate this issue.

3. investigating 2026-09-02 18:36 UTC

   We are continuing to investigate this issue.

4. identified 2026-09-02 20:05 UTC

   The issue has been identified and a fix is being implemented.

5. identified 2026-09-02 23:37 UTC

   The initial fix did not have the intended outcome, we have now identified another fix which is being implemented. Thank you for your patience.

6. monitoring 2026-09-03 00:39 UTC

   A fix has been implemented and we are monitoring the results.

7. resolved 2026-09-03 00:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-31 19:19 UTC

   We are currently experiencing issues with Merchant Portal in the United States. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-08-31 19:24 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-08-31 20:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-28 06:12 UTC

   We are currently experiencing a degradation to Klarna Payments in the Klarna App in US region. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2026-08-28 07:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-25 16:17 UTC

   During the period 16:12 - 16:40 CET we experienced a degradation to Klarna Payments. This issue has been resolved and all services are working as expected.

2. resolved 2026-08-25 16:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-25 12:30 UTC

   We are currently experiencing a Direct Debit payment method degradation in the Austria, Germany and Netherlands regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-08-25 12:50 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-08-25 12:58 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-08-25 12:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-29 17:58 UTC

   We are currently experiencing issues with Merchant Onboarding through Integration Guides App in Merchant Portal in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. investigating 2026-07-29 19:29 UTC

   We are still investigating the issue. Thank you for your patience.

3. identified 2026-07-29 20:56 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2026-07-29 22:01 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-07-29 22:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-24 08:07 UTC

   Some customers on iOS (Safari / Chrome) may be unable to finish Klarna checkout in popup mode after login. Android and desktop checkout are not affected. Cause: third-party browser change. We are working to restore the services as soon as possible. Thank you for your patience.

2. monitoring 2026-07-24 08:40 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2026-07-27 14:20 UTC

   Monitoring period shows improvement, however teams continue working on full recovery actions and continue to monitor.

4. monitoring 2026-07-31 13:40 UTC

   Monitoring period continues to show improvement from earlier mitigations. Teams are actively deploying additional fixes and gradually enabling improvements for affected merchants, while continuing to work on full recovery and monitor impact.

5. monitoring 2026-08-04 11:50 UTC

   Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

6. monitoring 2026-08-07 13:40 UTC

   Merchant rollout shows significant improvement. Teams will continue monitoring until all affected merchants will be enrolled.

7. resolved 2026-08-13 08:07 UTC

   Klarna Express Checkout is working as expected for the vast majority of merchants. Minor edge cases are being handled separately. Monitoring is now closed. Thank you.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-01 09:47 UTC

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. investigating 2026-06-01 11:21 UTC

   We are continuing to investigate this issue.

3. identified 2026-06-01 11:48 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2026-06-01 12:22 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-06-01 12:58 UTC

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America, North America, North America, North America, North America, North America, North America, North America, North America, North America, North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-05-08 01:28 UTC

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified...

2. identified 2026-05-08 01:44 UTC

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. identified 2026-05-08 02:48 UTC

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. monitoring 2026-05-08 04:06 UTC

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. monitoring 2026-05-08 05:02 UTC

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. monitoring 2026-05-08 06:52 UTC

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. monitoring 2026-05-08 10:23 UTC

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring...

8. resolved 2026-05-08 12:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-07 08:14 UTC

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as...

2. identified 2026-05-07 13:59 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-05-07 13:59 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-05-07 16:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-30 12:07 UTC

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-04-30 12:27 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-04-30 12:27 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-30 12:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-26 12:12 UTC

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-04-26 12:55 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-04-26 12:55 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-26 12:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-18 03:32 UTC

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. resolved 2026-04-18 05:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-17 11:50 UTC

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2026-04-17 12:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-09 08:37 UTC

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-04-09 09:19 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-04-09 11:57 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-04-10 09:43 UTC

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-30 08:59 UTC

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. identified 2026-03-30 09:22 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-03-30 09:50 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-30 09:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, Europe, North America, North America, Asia Pacific, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-25 11:10 UTC

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. identified 2026-03-25 11:41 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-03-25 11:42 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-25 11:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-22 11:03 UTC

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. resolved 2026-03-22 12:21 UTC

   Issue has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-22 03:26 UTC

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. resolved 2026-03-22 05:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-17 12:24 UTC

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2026-03-17 17:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-11 16:18 UTC

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information...

2. resolved 2026-03-11 18:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-10 17:33 UTC

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2026-03-10 19:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-09 23:45 UTC

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-03-10 00:12 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-03-10 00:44 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-03-10 00:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-04 12:54 UTC

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2026-03-04 13:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-04 02:38 UTC

   We are currently executing a planned maintenance that will impact payments in the Klarna App in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2026-03-04 04:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, Europe

Failure mode: The text does not say enough to tell. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-03 04:26 UTC

   We are currently conducting a planned maintenance which can effect experiencing chat and disputes function in the Klarna App in Europe. We are working to restore the service as soon as possible. Thank you for your patience.

2. investigating 2026-03-03 04:41 UTC

   The planned maintenance is taking longer than expected. We are working on restoring the service as soon as possible. Thank you for your patience.

3. resolved 2026-03-03 05:33 UTC

   The maintenance is now completed and service is now restored.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-17 02:01 UTC

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-02-17 02:04 UTC

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. resolved 2026-02-17 04:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-31 08:42 UTC

   We are currently experiencing issues with Customer Service. We are working to restore the service as soon as possible. Please try again later. Thank you for your patience.

2. resolved 2026-01-31 11:40 UTC

   The issues have been resolved. Thank you for your patience! Some responses may still take longer than usual, but service levels will gradually return to normal.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-28 16:54 UTC

   We are currently experiencing issues to the chat function in the Klarna App in the EU & UK. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2026-01-28 17:02 UTC

   This issue has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-28 03:57 UTC

   We are currently experiencing a degradation impacting Klarna Payments, more specifically the OSM API. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2026-01-28 03:59 UTC

   We have identified the issue and is working on a fix for this. Thank you for your patience.

3. identified 2026-01-28 04:05 UTC

   The issue should now, since 04:56 CET, be resolved in the NA region. We have identified as similar degradation for the EU region as well. We are working on restoring full service in EU as well.

4. identified 2026-01-28 04:05 UTC

   The service has been restored in the US, the service should be restored soon in the EU.

5. monitoring 2026-01-28 04:11 UTC

   Service in the EU has been restored as well. We are monitoring the system but service should now be fully restored.

6. resolved 2026-01-28 04:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-01-24 15:29 UTC

   We are currently experiencing a degradation affecting sign-in to the Klarna App. Some users may be unable to receive Email OTPs, which is impacting their ability to complete the sign-in flow. Initial indications suggest the issue may be related to email delivery via Gmail. We...

2. investigating 2026-01-24 16:50 UTC

   Gmail users might see banners indicating missing spam checks. We are experiencing an issue with Gmail beginning on Saturday, 2026-01-24 05:02 US/Pacific. Users might experience the following banner: “Be careful with this message. Gmail hasn't scanned this message for spam,...

3. investigating 2026-01-24 17:56 UTC

   Google’s engineering team is aware that some Gmail users are experiencing misclassification of emails in their inbox and additional spam warnings. They are actively working to resolve the issue and will share more details soon

4. monitoring 2026-01-24 18:05 UTC

   The issue causing delays in Email OTP delivery has been resolved, and services are currently being monitored.

5. resolved 2026-01-24 18:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, Europe

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-12-22 06:34 UTC

   Klarna App login and purchase authentication in Sweden is degraded due to BankID outage. BankID is investigating.

2. resolved 2025-12-22 07:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-16 10:58 UTC

   We are currently experiencing issues with Klarna purchase API. We are working to restore the service as soon as possible. Thank you for your patience.

2. identified 2025-12-16 11:09 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-12-16 11:10 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-12-16 11:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-15 08:06 UTC

   We are performing some scheduled maintenance on our Virtual Card Service affecting VCN-type (Virtual Card) integrations, this could impact the ability to generate and authorize virtual cards. This will take approximately 2 hours. We will post an update here when the maintenance...

2. resolved 2025-12-15 12:12 UTC

   Maintenance has concluded.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2025-12-05 09:15 UTC

   We are currently experiencing issues with reaching Klarna support. Other applications including Purchase Flow might be impacted due to Cloudflare being down. We are waiting for the vendor to provide updates. Thank you for your patience.

2. identified 2025-12-05 09:46 UTC

   Root cause has been identified as Global Cloudflare outage caused transient vendor and internal service disruptions

3. monitoring 2025-12-05 09:51 UTC

   Cloudflare vendor implemented a fix but impact might still be visible for both merchants and customers

4. resolved 2025-12-05 10:21 UTC

   All services confirmed up and running

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-03 08:08 UTC

   We‘re currently experiencing delays with settlements of a subset of orders. We are working to restore it to normal as soon as possible. Thank you for your patience.

2. identified 2025-12-03 22:39 UTC

   The issue has been identified and teams are working on recovery.

3. resolved 2025-12-04 09:37 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-24 13:24 UTC

   We are currently experiencing intermittent issues with the Klarna App in Europe region. We are working to restore the service as soon as possible. Thank you for your patience.

2. monitoring 2025-11-24 13:54 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-11-24 13:57 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-11-24 20:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-18 15:50 UTC

   We are currently experiencing a degradation of the settlement API Europe since 15:00 CET. We are working to restore the service as soon as possible. Thank you for your patience.

2. monitoring 2025-11-18 16:03 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-18 16:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: Europe, North America, Asia Pacific

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-14 15:54 UTC

   Some merchants may encounter an error when trying to access the In-Store App in Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2025-11-14 17:25 UTC

   This issue has been resolved and the system works as expected.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America, North America, North America

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-21 05:51 UTC

   We are currently experiencing issues with MVCN in North America. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2025-10-21 06:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2025-10-20 21:20 UTC

   Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet). This is due to the extended major outage today at our core infrastructure provider.

2. resolved 2025-10-21 01:22 UTC

   The issue has now been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America, North America, North America, North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-20 14:24 UTC

   We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed with Shopify. We are working...

2. identified 2025-10-20 14:31 UTC

   Our core infrastructure provider is experiencing issues again, similar to the outages reported earlier today. We are working with the provider to restore the service as soon as possible. Thank you for your patience.

3. identified 2025-10-20 15:10 UTC

   The core infrastructure provider claims to have found the source of the issue and is continuing to investigate and identify mitigations.

4. identified 2025-10-20 15:45 UTC

   We are still seeing degradation and are closely following the issue on the core infrastructure provider.

5. identified 2025-10-20 17:23 UTC

   We are beginning to see recovery in some of our affected systems which is also supported by the core infrastructure provider that is applying mitigation actions.

6. identified 2025-10-20 17:58 UTC

   We are continuing to see recovery but are not back to normal yet.

7. identified 2025-10-20 19:21 UTC

   We are continuing to see progress on recovery.

8. resolved 2025-10-20 21:12 UTC

   Services are returning but we are still seeing minor issues with purchase visualisation in the app (some of the newly placed orders are not shown yet)

Excerpts are shortened. Read the full incident on Klarna's status page.

Affected: North America, North America, North America, North America, North America, North America, North America

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-20 08:16 UTC

   We are currently experiencing issues with multiple services in North America (including Klarna purchase API, Klarna App, Merchant Portal, and Customer Service channels) due to a core infrastructure provider. The issue is also impacting orders placed in Shopify globally. We are...

2. investigating 2025-10-20 08:31 UTC

   We are continuing to investigate this issue.

3. investigating 2025-10-20 08:38 UTC

   Our teams are actively investigating service disruptions and collecting logs to better understand the scope and potential source of the issue.

4. investigating 2025-10-20 08:49 UTC

   Initial investigation points to a broader infrastructure issue. We are collaborating with our provider to narrow down the root cause and implement recovery steps.

5. identified 2025-10-20 09:22 UTC

   Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.

6. identified 2025-10-20 09:24 UTC

   Our core infrastructure provider has identified a potential root cause and we are continuing to investigate this issue.

7. monitoring 2025-10-20 09:49 UTC

   Our core infrastructure provider has announced a successful mitigation, and we are now seeing recovery across affected Klarna services. We will continue to closely monitor the situation as system performance stabilises.

8. resolved 2025-10-20 10:18 UTC

   All affected services have recovered, everything is operational and monitoring is ongoing.

Excerpts are shortened. Read the full incident on Klarna's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-20 07:42 UTC

   We are currently experiencing issues with Klarna purchase API in NA region. We are working to restore the service as soon as possible. Thank you for your patience.

2. resolved 2025-10-20 08:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Klarna's status page.