Instructure (Canvas)
Apps and SaaS. Source: Instructure (Canvas) status page.
- Incidents, last 90 days
- 27
- Median duration
- 1h 2m
- p95 duration
- 6h 37m
- Naming an upstream provider
- 0%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| The text does not say enough to tell | 17 |
| Login, tokens, certificates or credentials failed | 3 |
| A zone, region or data center became unavailable | 2 |
| Traffic surge or denial-of-service attack | 2 |
| A code release introduced the failure | 1 |
| Exhausted memory, disk, CPU, queues, connection pools or quotas | 1 |
| A provider or third-party service this vendor depends on failed | 1 |
Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.
Incidents per month
Hatched months are before the recorded history starts.
All recorded incidents
Edit discussion page error when Checkpoints disabled
Affected: Canvas LMS, Instructure, us-east-1, ap-southeast-1, ap-southeast-2
Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
monitoring
We are continuing to monitor for any further issues.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some Users May Be Unable To Log Into Canvas
Affected: Canvas LMS
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users
Affected: Canvas LMS, us-west-2
Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users are experiencing errors when interacting with SCORM packages.
Affected: Canvas LMS, eu-west-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.
Affected: Support: Phones/Chat, Support: Webform/email
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
-
investigating
Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 .
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users are experiencing slow load times when accessing Canvas
Affected: Canvas LMS, eu-west-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Canvas support phone system is experiencing connection issues
Affected: Support: Phones/Chat
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Errors Following Item Creation In Canvas
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Slow loading and page error messages when accessing New Quizzes
Affected: Canvas LMS
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Some users are experiencing slow loading and page error messages when accessing New Quizzes in Canvas.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Slow load times and Page error messages
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Some users had been experiencing slow load time and page error messages when accessing Canvas. This behavior has been resolved and Canvas is functioning normally again.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Slow load times and page errors when accessing Canvas
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
resolved
From 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users are experiencing slow load times and page errors when accessing New Quizzes
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
SIN Users getting a Website is under heavy Load (request timed out)
Affected: Canvas LMS, ap-southeast-1
Failure mode: Traffic surge or denial-of-service attack. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas.
Affected: Canvas LMS, ap-southeast-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
PDX Users getting a Website is under heavy Load (request timed out)
Affected: Canvas LMS, us-west-2
Failure mode: Traffic surge or denial-of-service attack. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
monitoring
We are continuing to monitor for any further issues.
-
monitoring
We are continuing to monitor for any further issues.
-
monitoring
We are continuing to monitor for any further issues.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Students unable to submit or resume certain assessments
Affected: Mastery Connect
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
The issue has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas
Affected: Canvas LMS
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Users in the Virginia and Oregon regions are unable to access Impact Messaging and Dashboard
Affected: Impact
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
identified
Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We are actively working to resolve the issue with the highest priority.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some Canvas users may experience degraded media playback
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
monitoring
We are continuing to monitor for any further issues.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users are experiencing Slowness with Outcomes
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
The issue has been identified and a fix is being implemented.
-
identified
We are continuing to work on a fix for this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users may experience errors when playing or uploading media files
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
A small number of users may experience errors when playing or uploading media files
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users may run into slow load times or errors when accessing Canvas
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users receiving errors when accessing Canvas
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users may run into slow load times or errors when accessing Canvas
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Stride users may experience 403 error messages when accessing LTIs
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
identified
We are continuing to work on a fix for this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
New Quizzes may be down for some users
Affected: Canvas LMS, us-west-2
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Free-for-Teacher users may encounter errors when accessing Canvas
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Unexpected Errors Or Failed Requests When Using AI Tools In Canvas
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
resolved
Users may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio
Affected: Canvas LMS, ca-central-1, Canvas Catalog, eu-central-1, eu-west-1, us-east-1, Mastery Connect, us-west-2, ap-southeast-1, ap-southeast-2, Canvas Portfolio
Failure mode: CDN or edge layer failed or served bad content. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
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investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
-
investigating
AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status
-
investigating
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
-
investigating
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
-
identified
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
-
identified
AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status
-
identified
Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
monitoring
A fix has been implemented in all regions for all affected products. We are currently monitoring the results.
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resolved
This issue has been resolved and all Instructure products are working as intended.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Canvas User pages not accessible.
Affected: Canvas LMS
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Roll Call database misconfiguration for some users
Affected: Canvas LMS, us-east-1
Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
identified
Users will see a notification that Roll Call is down for maintenance when attempting to access
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
identified
We are continuing to work on a fix for this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
A small subset of users may experience page errors when accessing Canvas.
Affected: Canvas LMS, eu-central-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some Users May Encounter Errors When Attempting To Log Into Canvas
Affected: Canvas LMS
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users are experiencing errors when logging into Canvas on Android devices.
Affected: Canvas LMS
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Sistemic rostering and grade sync delays
Affected: SIStemic
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating the reported delays for Sistemic rostering and grade syncs.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users in Western Europe are experiencing slow load times in Canvas DocViewer.
Affected: Canvas LMS
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Users attempting to access Canvas Portfolio are getting an error when attempting to access
Affected: us-east-1, Canvas Portfolio
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users may encounter errors when using IgniteAI Agent
Affected: Canvas LMS, us-east-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Impact unavailble for users in Mumbai
Affected: Impact
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
resolved
Impact 1.0 was temporarily unavailable for users in Mumbai.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users may encounter errors when using IgniteAI Agent
Affected: Canvas LMS, eu-west-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Canvas Careers unavailable. Users receive the error "Failed to load navigation."
Affected: Canvas LMS
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users receiving Internal Access Manager request form
Affected: Canvas LMS
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Some users are being prompted to fill out an Internal Access Manager request form when accessing Canvas. Our engineers are investigating this.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users may encounter errors when accessing SCORM LTI Tool and Content
Affected: ca-central-1
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
HTML files download instead of previewing which may disrupt course content in Canvas
Affected: Canvas LMS
Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Studio service is down in SYD region
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
From 6:41 AM to 6:55 AM MST Studio service in the SYD region was down.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Studio bulk auto-caption notification emails
Failure mode: The text does not say enough to tell. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
Beginning 6:00am MDT users may have received multiple email notifications for Studio auto-captions. These notifications were from Canvas but were incorrectly being sent multiple times to users. While some additional queued notification emails may still be sent, the cause of this...
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Multi-factor authentication issues
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Some users may have experienced issues with multi-factor authentication. This has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users cannot add enrollments to Catalog
Affected: ca-central-1, Canvas Catalog, eu-central-1, eu-west-1, us-east-1, us-west-2, ap-southeast-1, ap-southeast-2
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.
Affected: Canvas LMS
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
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investigating
Instructure has placed Canvas, Canvas Beta and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible
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investigating
Canvas is now available for most users. Canvas Beta and Canvas Test remain in maintenance.
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monitoring
Canvas Beta and Canvas Test are now available.
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monitoring
We are continuing to monitor for any further issues.
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resolved
All Canvas environments are available.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.
Some users are having difficulties logging into Student ePortfolios
Affected: Student ePortfolios
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating an issue where some users are having difficulties logging into Student ePortfolios. This is not affecting customers.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Instructure (Canvas)'s status page.