Infobip

Affected: Vietnam, Vietnam, Vietnam, Vietnam

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-20 12:52 UTC

   We are currently experiencing general issues over the Vietnam data center. You may observe traffic processing delays or request rejections in the form of status code 5xx responses. The issue has been identified and we are working towards a resolution. We will keep you posted...

2. identified 2026-10-20 13:48 UTC

   We are continuing to work on a fix for this issue, further updates will follow.

3. identified 2026-10-20 19:54 UTC

   We are continuously working on the issue, having Identified a problem with the Internet Service Provider on the region. We'll work to keep you posted.

4. identified 2026-10-21 03:02 UTC

   We are continuously coordinating with the Internet Service Provider to resolve the issue. We will keep you updated on any progress.

5. resolved 2026-10-21 06:42 UTC

   The issue has been successfully resolved and the service is once again operational. You might have experience delays in processing of the traffic. Some requests might have gotten 500 status. Start (UTC): 20 October 2026 12:02 End (UTC): 21 October 2026 05:42 Impact: Delays...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: United States

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-20 03:52 UTC

   We experienced a service degradation affecting SMS, MMS, Email, RCS, WhatsApp and Viber messaging in the United States data center. During the incident timeframe, client's may have observed delayed message processing across those services. Our dedicated engineering team is...

2. resolved 2026-10-20 04:09 UTC

   The issue has been successfully resolved, and the service is once again fully operational. Start time (UTC): 20-10-2026 02:41 End time (UTC): 20-10-2026 03:53 Impact: The incident caused delays in inbound message processing.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: United States, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-19 23:02 UTC

   We would like to inform you that we are currently experiencing intermittent disruptions with the SMPP binds for accounts based in the US. Our team is working diligently with the responsible department to resolve the issue and restore full service as quickly as possible. Impact:...

2. investigating 2026-10-20 00:13 UTC

   We are continuing to investigate this issue.

3. resolved 2026-10-20 00:40 UTC

   The incident has been resolved. Start time (UTC): 19-10-2026 17:00 End time (UTC): 20-10-2026 00:30 Impact: Message submission and processing failures

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-19 08:52 UTC

   We experienced a service degradation affecting SMS, Email, RCS, Voice, WhatsApp, Moments and Viber messaging in the EU Region-locked data center. During the incident timeframe, client's may have observed failed or delayed message processing across those services. Start (UTC): 19...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Colombia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-16 07:43 UTC

   We experienced a service disruption affecting Voice services in Colombia which caused voice calls to fail. Start (UTC): 16-10-2026 05:02 End (UTC): 16-10-2026 05:09 Impact: During this period, you may have experienced unsuccessful call attempts.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-08 06:28 UTC

   We are currently experiencing performance issues affecting the processing of traffic related to Conversations services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.

2. resolved 2026-10-08 07:03 UTC

   The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in Conversations services, which may have caused server error upon opening of Conversations. Start (UTC): 08 October 2026 06:01...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Brazil, Brazil, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, Canada, Great Britain, Great Britain, Great Britain, EU Region-locked, Global (Europe), India, India, India, Global (Europe), India, Indonesia, Indonesia, Indonesia, Great Britain, Indonesia, Hong Kong, Mexico, Mexico, Mexico, Mexico, India, Pakistan, Pakistan, Pakistan, Pakistan, Indonesia, Qatar, Qatar, Qatar, Qatar, Saudi Arabia, Saudi Arabia, Saudi Arabia, Malaysia, Saudi Arabia, Turkey, Turkey, Turkey, Singapore, Mexico, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, Pakistan, United States, United States, United States, United States, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, United Arab Emirates, United States, Vietnam

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-07 07:28 UTC

   We are currently experiencing performance issues affecting the processing of traffic related to SaaS, CPaaS and Broadcast services. Our development team is actively investigating the problem, and we will share updates as soon as more information is available.

2. investigating 2026-10-07 07:52 UTC

   We are continuing to investigate this issue.

3. identified 2026-10-07 08:20 UTC

   The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

4. resolved 2026-10-07 08:53 UTC

   The issue has been successfully resolved, and the service is now fully operational. During the specified period, degraded performance was experienced in SaaS, CPaaS, and Broadcast services, which may have caused delays in traffic processing or unresponsiveness. Start (UTC): 07...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia, Saudi Arabia

Failure mode: A zone, region or data center became unavailable. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-03 13:16 UTC

   We are investigating an issue at our Saudi Arabia data center that is impacting portal login and activity. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.

2. resolved 2026-10-03 13:39 UTC

   The connectivity issue affecting our Saudi Arabia Data Center has been resolved. Start (UTC): 03 October 2026 12:43 End (UTC): 03 October 2026 13:15 Issues with Customer Service Portal and traffic has been resolved We apologize for any inconvenience caused.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Mexico, Pakistan, Qatar, Saudi Arabia, Turkey, United Arab Emirates, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-10-01 12:14 UTC

   We experienced a service degradation affecting Online Payments through Portal on multiple locations. During the incident timeframe, you may have observed issues with processing payments via our Customer Portal. Start (UTC): 01 October 2026 11:21 End (UTC): 01 October 2026 11:48...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, EU Region-locked, Global (Europe), India, India, India, India, India, India, Pakistan, Pakistan, Pakistan, Pakistan, Saudi Arabia, Saudi Arabia, Saudi Arabia, Saudi Arabia, Saudi Arabia, United Arab Emirates, Pakistan, Saudi Arabia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-25 12:56 UTC

   We're currently experiencing degradation of multiple services and channels including Customer Portal, HTTP API and others listed below. Impacted services are hosted across multiple locations including Global (Europe), Saudi Arabia, India, EU-Region locked, Pakistan, and others....

2. resolved 2026-09-25 13:09 UTC

   This is to inform you that the occurred incident has been resolved. Multiple services including Moments, Customer Portal, Conversations, Answers, AgentOS, were affected and you may noticed processing issues or difficulties when attempting to log in to the Portal. The issue...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-19 13:51 UTC

   We are experiencing issues with our WhatsApp templates service on India data center. You may experience issues when creating or previewing templates over Customer Portal. Our team is already investigating this issue and more information will follow soon.

2. resolved 2026-09-19 14:12 UTC

   The issue has been successfully resolved, and the service is once again operational. Start (UTC): 19 September 2026 00:10 End (UTC): 19 September 2026 14:07 Impact: degraded performance when creating and previewing WhatsApp templates

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Pakistan, Pakistan

Failure mode: Network, DNS, routing or connectivity failure. Root cause: Network or DNS. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-17 15:31 UTC

   We are investigating an issue at our Pakistan data center that is impacting portal login at portal-pk2.infobip.com. Some API requests may also experience intermittent failures. Other data centers remain unaffected. Our team is actively working to resolve the issue.

2. monitoring 2026-09-17 17:18 UTC

   We have identified the connectivity issue at our Pakistan Data Center. Service is gradually recovering, though some customers may continue to experience intermittent delays or failed requests on portal-pk2.infobip.com and related endpoints. More information to follow in the next...

3. resolved 2026-09-17 17:55 UTC

   The connectivity issue affecting our Pakistan Data Center has been resolved. Start (UTC): 17 September 2026 15:12 End (UTC): 17 September 2026 17:18 Service to portal-pk2.infobip.com and related endpoints has returned to normal. We apologize for any inconvenience caused.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: EU Region-locked, EU Region-locked

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-15 13:18 UTC

   We are currently experiencing issues with Customer Portal on our EU Region-locked and Canada locations. Users might encounter issues when trying to log in to Customer Portal. Also, users might notice issues when creating campaigns in Moments service. Our team is working on...

2. resolved 2026-09-15 13:45 UTC

   The incident has been resolved. Start (UTC): 15 September 2026 11:05 End (UTC): 15 September 2026 13:36 Impact: Users could not log in to Customer Portal. Users could not create and send campaigns in Moments service.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-09-11 10:50 UTC

   We had experienced a general service degradation affecting Conversations services in the Saudi Arabia data center. The incident affected several Conversations-related features, including SLA updates, workflows, auto-assignment, filters, and search. Customers may have experienced...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: United Arab Emirates

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-10 10:26 UTC

   We are currently experiencing issues affecting WhatsApp traffic processed in the United Arab Emirates location. The issue is being investigated and we will let you know as soon as we have more information.

2. investigating 2026-09-10 11:00 UTC

   WhatsApp traffic processed in the United Arab Emirates may experience rejections. We are continuing to investigate the issue, more details will follow.

3. identified 2026-09-10 12:01 UTC

   The issue has been identified and we are working on implementing a fix. We will keep you posted with further updates.

4. resolved 2026-09-10 12:15 UTC

   The issue has been successfully resolved and the service is once again operational. During the below specified timeframe, WhatsApp traffic submitted and processed at our United Arab Emirates location may have experienced rejections (Status Reason: REJECTED_NETWORK) Start (UTC):...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-09-09 05:29 UTC

   We experienced a service degradation affecting WhatsApp Template creation in the Global (Europe) location, which caused failures on the processing of this service. Start (UTC): 08 September 06:23 End (UTC): 08 September 17:39 Impact: During this period, you may have experienced...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), EU Region-locked, Great Britain, India, Indonesia, Qatar, United Arab Emirates, United States

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-08 12:43 UTC

   We are currently experiencing an issue affecting Customer Portal login. Users with 2FA (Two-Factor Authentication) enabled may get stuck at the final code confirmation step. Our teams are currently investigating the issue, and further updates will follow

2. resolved 2026-09-08 13:04 UTC

   The incident has been resolved. Start: 08.09.2026 08:25 UTC End: 08.09.2026 12:42 UTC Impact: Users with 2FA (Two-Factor Authentication) enabled could experience login issues.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), United States

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-04 15:58 UTC

   We are currently experiencing degradation of our email service in our U.S. data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon as...

2. investigating 2026-09-04 16:00 UTC

   We are continuing to investigate this issue.

3. investigating 2026-09-04 16:40 UTC

   We are currently experiencing degradation of our email service across multiple data centers. Email deliveries are being reported as delayed or pending, and some traffic is being rejected. Our engineering team is actively investigating the issue. We will provide updates as soon...

4. monitoring 2026-09-04 17:21 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-09-04 18:29 UTC

   This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service may have observed processing issues and delivery delays and errors. Start (UTC): 04...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: EU Region-locked, Global (Europe), India, Indonesia, Pakistan, Saudi Arabia, United Arab Emirates, United States

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-04 11:14 UTC

   We are currently experiencing degradation of our Email service across multiple data centers. It has been detected that email traffic is pending without successful delivery. Please note that our designated engineering team is investigating, and we will update you as soon as we...

2. investigating 2026-09-04 11:47 UTC

   We are still investigating the issue affecting the Email service, and we will share more information as soon as possible.

3. investigating 2026-09-04 12:43 UTC

   We are still investigating the issue affecting the Email service. For now, we managed to gather information that the email traffic is getting delivered with the delay due to ongoing third-party ongoing incident. We'll share more details as soon as possible.

4. resolved 2026-09-04 13:07 UTC

   This is to inform you that the degradation of the Email service has been resolved. We're no longer observing errors in the email traffic processing. Customers utilizing the Email service across multiple locations may have observed processing issues and delivery delays. Start...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-09-02 08:16 UTC

   We had experienced a service degradation affecting Customer Portal for Self-Service accounts. Users may have noticed difficulties accessing and using Customer Portal. Start (UTC): 26 August 2026 09:25 End (UTC): 01 September 2026 14:00 Impact: newly created Self-Service accounts...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia, Saudi Arabia, Saudi Arabia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-09-01 09:03 UTC

   This is to raise awareness that during the period below, you may have experienced difficulties when attempting to log in and use our Customer Portal. Start (UTC): 1 August 2026 08:02 End (UTC): 1 August 2026 08:05 Impact: The Customer Portal and services accessed via it, as...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-08-28 11:57 UTC

   We are currently experiencing an issue in our Global (Europe) Data Center affecting the delivery of seen reports for WhatsApp, Viber, Viber Bot, TikTok, RCS, and Push channels. Clients may experience delays in receiving seen reports for affected channels. Outbound message...

2. identified 2026-08-28 12:30 UTC

   We are continuing to work on a fix for this issue.

3. resolved 2026-08-28 12:45 UTC

   The incident has been resolved. Start time (UTC): 28-08-2026 10:01 End time (UTC): 28-08-2026 11:28 Impact: Delay in receiving SEEN delivery reports for affected channels

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Saudi Arabia, Saudi Arabia

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-27 16:10 UTC

   We are currently observing message processing delays affecting Moments and Push Notifications on our Saudi Arabia (SA3) Data Center. The issue is being investigated and more information will follow in the next update.

2. identified 2026-08-27 16:31 UTC

   The source of the processing delays at our Saudi Arabia Data Center has been identified. Processing latency is in the process of recovering.

3. resolved 2026-08-27 17:01 UTC

   The issue has been successfully resolved, and the affected service is now fully operational. During this period, our Push Notification service in the Saudi Arabia Data Center experienced increased processing latency, which may have delayed push notifications for Moments Flow...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates, United Arab Emirates

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-08-27 00:48 UTC

   We experienced a service degradation affecting Apple Messaging, Email, MAM, RCS, SMS, Telegram, Voice, WhatsApp, and SMPP services in multiple data centers, which caused delays in traffic processing for these channels. Start (UTC): 26-08-2026 21:02 End (UTC): 26-08-2026 22:12...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-26 11:41 UTC

   We are currently experiencing issues affecting accessibility to and functionalities of our Customer Portal and HTTP API endpoints. The issues are being investigated and we will keep you posted with further updates.

2. identified 2026-08-26 11:59 UTC

   We have identified the root cause of the issue and mitigation steps are being rolled out. Customer Portal and HTTP API are showing improvements, however, you may still experience issues when attempting to log in to the Customer Portal or targeting api.infobip.com HTTP API...

3. monitoring 2026-08-26 12:22 UTC

   A fix has been implemented and we are currently monitoring results. We will keep you posted with further confirmation.

4. resolved 2026-08-26 12:56 UTC

   The issue has been successfully resolved and the affected services are fully operational. During the below specified timeframe, our Customer Portal and api.infobip.com HTTP API endpoints on the Global (Europe) location were intermittently inaccessible, with the situation...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), United States, Global (Europe), United States, United States, United States, United States, United States, United States, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-26 09:03 UTC

   We are currently experiencing a degradation affecting the processing of bulk and scheduled message sending across multiple channels. You may experience issues with corresponding message requests and processing. The issue is being actively investigated and we will post further...

2. investigating 2026-08-26 09:08 UTC

   Correction: After further investigation, we determined that the effects of this incident are isolated to the Global (Europe) location. We will keep you posted with further updates as the investigation progresses.

3. resolved 2026-08-26 09:19 UTC

   The issue has been successfully resolved and the affected service is now fully operational. During the specified timeframe, our Bulk Message Scheduling service within the Global (Europe) location experienced interruptions due to which part of customers may have experienced...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Great Britain, Great Britain, Great Britain, Great Britain

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-24 18:52 UTC

   We are currently investigating an issue in our Great Britain Data Center affecting the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. You may experience delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push...

2. resolved 2026-08-24 19:05 UTC

   The issue has been successfully resolved, and the service is once again operating normally. During the incident, you may have experienced delays in the delivery of seen/read reports for WhatsApp, Viber, TikTok, RCS, and Push channels. Seen status updates may have been delayed or...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-20 07:49 UTC

   This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast. Our team is already working on this case, and more information will follow once it is available.

2. resolved 2026-08-20 08:23 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with creating email broadcasts. Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10 Impact: Unable to create an email...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-20 04:45 UTC

   This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page. Our team is already working on this case, and more information will follow once it is available.

2. resolved 2026-08-20 04:55 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing homepage. Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-20 02:36 UTC

   This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.

2. investigating 2026-08-20 03:15 UTC

   We are continuing to investigate this issue.

3. resolved 2026-08-20 03:52 UTC

   The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing Analytics dashboard. Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data...

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-15 11:15 UTC

   We are investigating an issue that may be causing intermittent packet loss and impacting service performance for some users. The extent of the impact is still being assessed, and our teams are working to identify the root cause. Further updates will be provided as the...

2. resolved 2026-08-15 12:22 UTC

   The issue causing intermittent packet loss in our Global (Europe) data centre has been resolved. Service performance has returned to normal, and no customer impact was identified based on the information available. Start time (UTC): 15 August 2026 09:44 End time (UTC): 15 August...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-15 03:42 UTC

   This is to inform you that we are experiencing an issue with whitelabel Portal on our Global (Europe) data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our...

2. investigating 2026-08-15 03:56 UTC

   Our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

3. investigating 2026-08-15 04:27 UTC

   We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates soon.

4. investigating 2026-08-15 04:57 UTC

   Our engineering team continues to actively work on fixing the issue and we will share additional updates as soon as new information becomes available.

5. investigating 2026-08-15 05:28 UTC

   We are continuing to work on a fix for this issue and our engineering team is actively investigating. We will provide further updates as soon as new information becomes available.

6. monitoring 2026-08-15 05:38 UTC

   A fix has been implemented, and we are monitoring the situation with the impacted services.

7. resolved 2026-08-15 05:52 UTC

   The issue has been successfully resolved and the service is once again fully operational. Start: 15 August 2026, 02:33 UTC End: 15 August 2026, 05:25 UTC Impact: The incident caused a general degradation of multiple hosted channels and services on our Global (Europe) data...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Pakistan, Pakistan, Indonesia, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-14 10:01 UTC

   This is to inform you that we are experiencing an issue with Customer Portal service on our Pakistan data center. Users might notice issues when trying to log in to Customer Portal and utilise services on Customer Portal. Also, processing of incoming traffic is affected so our...

2. investigating 2026-08-14 10:23 UTC

   We are continuing to investigate this issue.

3. resolved 2026-08-14 10:45 UTC

   The incident has been resolved. Start (UTC): 14 August 2026 09:39 End (UTC): 14 August 2026 10:30 Impact: Users couldn't log in and utilise services on Customer Portal. Processing of incoming traffic was affected.

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Affected: Pakistan

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-13 09:54 UTC

   We are currently experiencing issues with our Customer Portal service in the Pakistan data center. You may experience issues while trying to log in to the Portal or utilize its services. Our team is already working on this case, and more information will follow once it is...

2. identified 2026-08-13 10:16 UTC

   Improvements are observed while we continue to assess the situation.

3. monitoring 2026-08-13 10:32 UTC

   Observed improvements have led to a stabilized and operational state that is, for now, being monitored.

4. resolved 2026-08-13 11:06 UTC

   The incident affecting the Pakistani data center has been resolved, and we can confirm with certainty that the Customer Portal on Pakistan and affected services at this location are operational. Besides previously encountering challenges when accessing the Customer Portal on...

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Affected: Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-10 11:36 UTC

   This is to inform you that we are currently experiencing degradation of multiple services hosted in our Global (Europe) data centers. Our engineering team is currently working on the issue and the affected channels. At the moment, it is known that services and channels such as...

2. investigating 2026-08-10 12:04 UTC

   We are continuing to investigate this issue.

3. resolved 2026-08-10 12:26 UTC

   The incident has been resolved. Start (UTC): 10 August 2026 11:13 End (UTC): 10 August 2026 11:49 Impact: HTTP API requests were rejected with error 500. Traffic was processed with a delay.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-10 10:13 UTC

   We are currently experiencing an issue with our WhatsApp service on multiple locations. Our clients might notice errors when trying to register WhatsApp templates and send WhatsApp template messages. Our team is working on resolving the issue, more details will follow in next...

2. resolved 2026-08-10 10:26 UTC

   The incident has been resolved. Start (UTC): 10 August 2026 09:51 End (UTC): 10 August 2026 10:18 Impact: Clients might have observed issues while registering WhatsApp templates over HTTP API endpoint /whatsapp/2/senders/{sender}/templates. Also, accessing templates and sending...

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Affected: EU Region-locked, EU Region-locked, Global (Europe), Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-05 08:18 UTC

   We are currently experiencing degradation of our Email and Agent OS services hosted across multiple locations. Customers using these services, either directly or through other products such as Conversations, may notice processing issues. Our designated engineering team is...

2. resolved 2026-08-05 08:39 UTC

   This is to inform you that the incident has been resolved. During the incident timeframe, customers utilizing the Email and Agent OS services may have experienced issues with processing traffic. Additionally, usage through other products such as Conversations was also impacted....

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Affected: Global (Europe), Global (Europe)

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-03 12:46 UTC

   We are currently experiencing issues with Broadcast service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

2. resolved 2026-08-03 13:11 UTC

   The issue has been successfully resolved and the service is once again operational. Start (UTC): 03 August 12:33 End (UTC): 03 August 13:05 Impact: The users might not have been able to load the list of Broadcast templates and campaigns in Customer Portal

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Affected: India, India, India, India, India

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-07-31 18:31 UTC

   We are currently experiencing issues with the MO service that processes events related to inbound traffic. As a result, some inbound messages are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as quickly as possible.

2. identified 2026-07-31 19:20 UTC

   We are continuing to investigate this issue.

3. resolved 2026-07-31 19:34 UTC

   The issue has been successfully resolved, and the service is once again fully operational. Start: 31 July 2026 17:29 UTC End: 31 July 2026 19:29 UTC Impact: The incident caused delays in inbound message processing.

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Affected: Brazil, Brazil, Brazil, EU Region-locked, Global (Europe), Global (Europe), Brazil, Brazil, Brazil, Canada, Canada, Brazil, EU Region-locked, EU Region-locked, Global (Europe), EU Region-locked, Global (Europe), Great Britain, EU Region-locked, EU Region-locked, EU Region-locked, Canada, EU Region-locked, Colombia, Global (Europe), Global (Europe), Global (Europe), Great Britain, India, Global (Europe), Global (Europe), Global (Europe), Pakistan, Global (Europe), EU Region-locked, India, Great Britain, United States, Great Britain, India, Indonesia, Great Britain, Great Britain, India, Great Britain, Global (Europe), Indonesia, India, Hong Kong, Indonesia, Hong Kong, Hong Kong, Indonesia, Hong Kong, Indonesia, India, India, India, Pakistan, Great Britain, India, Hong Kong, Indonesia, Indonesia, Indonesia, Pakistan, Pakistan, Pakistan, Qatar, Qatar, Indonesia, India, Malaysia, Saudi Arabia, Malaysia, United Arab Emirates, Japan, Qatar, Qatar, Qatar, Malaysia, Saudi Arabia, Saudi Arabia, Turkey, Malaysia, United States, Japan, Saudi Arabia, Indonesia, Turkey, Turkey, United Arab Emirates, Pakistan, Pakistan, Singapore, Malaysia, United Arab Emirates, United Arab Emirates, United Arab Emirates, United States, Pakistan, Pakistan, Qatar, Qatar, United States, United States, Saudi Arabia, United States, Saudi Arabia, Pakistan, Qatar, Qatar, Saudi Arabia, Saudi Arabia, Singapore, Singapore, Saudi Arabia, Singapore, Singapore, South Africa, Singapore, Turkey, South Africa, South Africa, United Arab Emirates, Turkey, South Africa, Turkey, Sri Lanka, United States, United Arab Emirates, Turkey, United Arab Emirates, Turkey, United States, United Arab Emirates, United States, Ukraine, United States, Vietnam, United Arab Emirates, Vietnam, Vietnam, United States

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-07-23 15:39 UTC

   We are currently experiencing intermittent issues with the MO service that processes events related to inbound traffic. As a result, some inbound delivery reports are experiencing delays. Our dedicated team has identified the issue and is working to restore the service as...

2. resolved 2026-07-23 15:50 UTC

   The issue has been successfully resolved and the service is once again operational. Delivery reports related to inbound traffic were partially delayed due to intermittent issues with the MO service by processing and forwaring the delivery reports. During the specified period,...

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Affected: Brazil, Global (Europe), India, Indonesia, Pakistan, Qatar, Saudi Arabia, Singapore, United Arab Emirates, United States

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-16 14:51 UTC

   We are currently investigating an issue affecting the ability to create new email domains across all data centers. Existing email traffic and previously configured domains are not impacted. We are working on a resolution and will provide updates as the situation develops.

2. investigating 2026-07-16 14:53 UTC

   We are continuing to investigate this issue.

3. resolved 2026-07-16 15:19 UTC

   This incident has been resolved. Start (UTC): 16 July 2026 14:19 End (UTC): 16 July 2026 15:01 Impact: During this incident, you might have encountered difficulties creating new email domains within the specified timeframe. Existing email traffic and previously configured...

Excerpts are shortened. Read the full incident on Infobip's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-07-15 16:02 UTC

   We experienced an issue affecting SMS and Number Lookup services across Multiple Locations. During the specified period, part of Infobip customers may have experienced issues with termination of SMS traffic and Number Lookup requests towards certain carriers. Our core SMS...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Great Britain, Hong Kong, Indonesia, Malaysia, Pakistan, Saudi Arabia, South Africa, Turkey, United Arab Emirates

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-07-15 10:01 UTC

   We had experienced an issue affecting general Voice traffic processing and Calls routing across multiple locations specified in the components section below. During the specified period, part of Infobip customers may have experienced issues in establishing Voice calls and...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), United States

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-14 20:55 UTC

   We are currently experiencing issues with payment services over our Global (Europe) and United States data centers. The issue is currently being investigated, and more information will follow in the next update. You may experience errors while trying to make a payment, or the...

2. identified 2026-07-14 22:49 UTC

   The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

3. resolved 2026-07-14 23:38 UTC

   This incident has already been resolved Start (UTC): 14 July 2026 12:31 End (UTC): 14 July 2026 22:14 Impact: Users may have experienced payment processing issues where card payments could be charged but not immediately completed or reflected in their account balance.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe), Global (Europe), Global (Europe)

Failure mode: A configuration change caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-14 13:20 UTC

   We are experiencing a service degradation affecting Email, RCS, Viber and Zalo, caused by the ongoing planned maintenance announced here: https://status.infobip.com/incidents/0b8pkdf07sgf You may experience delays in traffic processing, increased accept latency, messages...

2. resolved 2026-07-14 14:16 UTC

   The issue has been successfully resolved, and the service is once again operational. Delays in traffic processing, increased accept latency, messages remaining in pending or retry state, and intermittent timeout or failed processing behavior affecting Email, RCS, Viber and Zalo....

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Affected: India, India, India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-07-14 08:33 UTC

   We experienced a service degradation affecting RCS, SMS, and WhatsApp over API services in the India data center, which caused delays in traffic processing and intermittent 503 errors. Start (UTC): 14 July 2026 06:07 End (UTC): 14 July 2026 06:10 Impact: Delays in processing and...

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Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-09 10:19 UTC

   We are currently experiencing issues with inbound WhatsApp service over Global (Europe) data center. The issue is currently being investigated and more information will follow in the next update.

2. investigating 2026-07-09 11:01 UTC

   The team is still investigating this issue. We'll continue sharing updates.

3. resolved 2026-07-09 12:30 UTC

   The issue has been successfully resolved and the service is once again operational. Some sender might not have been able receive inbound messages. Start (UTC): 09 July 2026 08:22 End (UTC): 09 July 2026 11:49 Impact: Some sender might not have been able receive inbound messages.

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Pakistan, Pakistan, Pakistan, Pakistan, Pakistan, Pakistan

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-02 19:39 UTC

   We are currently experiencing a general connectivity degradation at the Pakistan data center. Our clients may notice issues when using services hosted or routed through this location, including Portal access, Email, Voice, WhatsApp, Broadcast and People. The impact may include...

2. identified 2026-07-02 20:10 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-02 20:19 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-02 20:35 UTC

   The incident has been resolved. Start (UTC): 02 July 2026 13:03 End (UTC): 02 July 2026 19:54 Impact: Clients may have experienced intermittent issues or degraded performance when using services hosted or routed through Pakistan, including Portal, Email, Voice, WhatsApp, and...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: Global (Europe)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-01 05:09 UTC

   We are currently experiencing degraded performance affecting our Mobile Push Notifications service. You may experience issues sending push notifications through the API. Our team is actively investigating the issue and will provide further updates as soon as they become...

2. monitoring 2026-07-01 05:44 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-01 05:49 UTC

   The issue has been successfully resolved, and the service is once again fully operational. During the incident, you may have experienced issues in sending push notifications through API. Start time (UTC): 01-07-2026 03:33 End time (UTC): 01-07-2026 05:30 Impact: Clients are not...

Excerpts are shortened. Read the full incident on Infobip's status page.

Affected: India

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-30 09:10 UTC

   We are currently experiencing an issue with our SMPP service at India data center. Our clients may notice an issue with establishing SMPP bind. Our team is working on resolving the issue, more details will be shared in the next update.

2. investigating 2026-06-30 09:29 UTC

   We are continuing to investigate this issue.

3. resolved 2026-06-30 09:40 UTC

   The incident has been resolved. Start (UTC): 30 June 2026 07:10 End (UTC): 30 June 2026 09:37

Excerpts are shortened. Read the full incident on Infobip's status page.