HubSpot

Affected: Marketing Tools, Reports

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-08 14:45 UTC

   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

2. identified 2026-10-08 14:52 UTC

   Marketing email stats are delayed. The email performance page isn't showing up to date data for some customers in North America. Emails are still being delivered. We have identified an issue and are working on a solution. We will be back with an update within 3 hours. The...

3. monitoring 2026-10-08 15:46 UTC

   We've addressed the issue that caused email statistics to be delayed in North America since 02:45 PM GMT+1 (UTC +01:00). We expect to start recovering from the delay in the next hours. We're monitoring the performance closely to ensure the tools recover properly. The information...

4. resolved 2026-10-08 16:20 UTC

   Between 02:45 PM GMT+1 (UTC +01:00) and 05:15 PM GMT+1 (UTC +01:00), all customers in North America experienced issues with marketing email statistics. This was caused by a delay in our event system. As of 05:15 PM GMT+1 (UTC +01:00), our marketing email statistics are working...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Marketing Tools, Chat & Automation

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-02 21:30 UTC

   We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The...

2. identified 2026-10-02 21:44 UTC

   We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The...

3. identified 2026-10-02 21:58 UTC

   We estimate that we will restore service in the next hour. We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 30 minutes. The information on...

4. identified 2026-10-02 22:28 UTC

   We estimate that we will restore service in the next half an hour. We are mitigating impact from a server impairment which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 30 minutes. The...

5. monitoring 2026-10-02 23:03 UTC

   We've addressed the issue that caused customer platform tools, marketing tools, sales tools to be partially unavailable in North America since 04:32 PM EDT (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page...

6. resolved 2026-10-02 23:22 UTC

   Between 04:32 PM EDT (UTC -04:00) and 07:21 PM EDT (UTC -04:00), some customers in North America experienced issues with customer platform tools, marketing tools, sales tools. This was caused by a bad production configuration change. As of 07:21 PM EDT (UTC -04:00), our customer...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Integrations

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-24 14:08 UTC

   We have identified an issue with our Salesforce integration. Some customers may find that their integration has been unexpectedly disconnected and is temporarily unavailable in the App Marketplace. We're actively investigating the cause and working to restore full functionality.

2. identified 2026-09-24 15:05 UTC

   We have identified the issue with our Salesforce integration causing it to be unavailable for some customers since 9:26AM EST today. We're addressing the cause of this issue and expect all data to refresh once back online. We will be back with an update within 1 hour.

3. identified 2026-09-24 15:46 UTC

   We have identified the issue with our Salesforce integration. We are continuing to work on addressing the cause and restore full functionality. We will be back with an update within 30 minutes.

4. identified 2026-09-24 17:05 UTC

   We have identified the issue with our Salesforce integration. We are continuing to work on restoring full functionality.

5. identified 2026-09-24 20:07 UTC

   We have identified the issue with our Salesforce integration. We continue working to restore full functionality. We will be back with an update within an hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

6. resolved 2026-09-24 21:26 UTC

   Between 09:26 AM EDT (UTC -04:00) and 05:21 PM EDT, some customers in North America, Europe, the Asian Pacific experienced issues with our Salesforce integration. This was caused by a bad system configuration change. As of 05:21 PM EDT, our systems are working properly and the...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-23 15:05 UTC

   From 10:27 to 10:53 ET, sequence enrollments were unavailable for some customers

2. resolved 2026-09-23 15:17 UTC

   Between 10:37 AM EDT (UTC -04:00) and 10:53 AM EDT (UTC -04:00), many customers in all affected regions experienced issues with sales tools. This was caused by a server impairment. As of 10:53 AM EDT (UTC -04:00), our sales tools are working properly and the incident has been...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-08 16:21 UTC

   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

2. monitoring 2026-09-08 16:33 UTC

   We've addressed the issue that caused our CRM to be partially unavailable in North America since 11:46 AM EDT (UTC -04:00). We're monitoring performance closely to ensure all tools recover properly.

3. resolved 2026-09-08 17:20 UTC

   Between 11:46 AM EDT (UTC -04:00) and 12:45 PM EDT (UTC -04:00), some customers in North America experienced degraded loading times with some HubSpot tools. This was caused by a server impairment. As of 12:45 PM EDT (UTC -04:00), our tools are working properly and the incident...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Reports

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-04 08:24 UTC

   HubSpot's reporting service and dashboards are unable to access data hosted in Snowflake in the EU. This is connected with a Snowflake outage described at https://status.snowflake.com/incidents/fl9tkpj8d7hk. We will be back with an update within 30 minutes. The information on...

2. monitoring 2026-09-04 09:14 UTC

   Snowflake's outage has been resolved and our reporting and dashboards are now functioning correctly. We're continuing to monitor the situation to ensure it remains stable.

3. resolved 2026-09-04 09:44 UTC

   We're satisfied that the Snowflake outage has been resolved. All HubSpot's reporting and dashboards are working as expected.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-21 09:57 UTC

   Some Workflow actions have been delayed in North America since 08:45 AM GMT+1 (UTC +01:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our...

2. investigating 2026-08-21 10:12 UTC

   Some Workflow actions have been delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 30 minutes. The information on this page...

3. investigating 2026-08-21 10:48 UTC

   Some Workflow Actions have been delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 30 minutes. The information on this page...

4. identified 2026-08-21 11:26 UTC

   We have Identified the root cause leading to some workflow actions being delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We are scaling the system to mitigate impact and engineers are working diligently to resolve the issue and process all delayed...

5. monitoring 2026-08-21 12:09 UTC

   We've addressed the issue that caused some workflow actions to be delayed in accounts hosted in North America since 08:45 AM GMT+1 (UTC +01:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of...

6. resolved 2026-08-21 12:27 UTC

   Between 08:45 AM GMT+1 (UTC +01:00) and 02:30 PM GMT+1 (UTC +01:00), some customers in North America experienced issues with workflow actions. This was caused by a data integrity issue. As of 02:30 PM GMT+1 (UTC +01:00), workflow actions are working as expected and the incident...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Marketing Tools, Chat & Automation

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-08-13 19:56 UTC

   We estimate that we will restore service in the next several hours. Form submissions are delayed, along with the resulting workflow enrollments. We are mitigating impact which we believe is caused by resource exhaustion. We are scaling the system and monitoring the backlog of...

2. resolved 2026-08-13 22:10 UTC

   Between 02:05 PM EDT (UTC -04:00) and 05:47 PM EDT (UTC -04:00), some customers experienced issues with marketing tools related to Form Submissions that trigger Workflow enrollment. This was caused by resource exhaustion. As of 05:47 PM EDT (UTC -04:00), our marketing tools are...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-11 19:31 UTC

   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

2. resolved 2026-08-11 19:45 UTC

   Between 03:16 PM EDT (UTC -04:00) and 03:25 PM EDT (UTC -04:00), many customers in all affected regions experienced issues accessing the CRM Record page. This was caused by a server impairment from a configuration update. As of 03:25 PM EDT (UTC -04:00), our CRM Record page are...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Chat & Automation

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-07-28 17:41 UTC

   We’ve addressed the issue that caused event ingestion and retrieval delays for some customers in North America since 7:41 AM PDT (UTC -07:00). Real-time processing has resumed, and all queued events are now persisted and published. Some downstream tools, including...

2. resolved 2026-07-28 19:40 UTC

   Between 07:41 AM PDT (UTC -07:00) and 12:37 PM PDT (UTC -07:00), some customers in North America experienced event ingestion and retrieval delays affecting Segments, Workflows, Timeline Events, and Report processing. This was caused by an underlying database infrastructure issue...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-23 16:42 UTC

   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

2. resolved 2026-07-23 17:26 UTC

   Between 11:17 AM EDT (UTC -04:00) and 12:14 PM EDT (UTC -04:00), some customers in all affected regions experienced issues with service tools. This was caused by a data fetching issue. As of 12:14 PM EDT (UTC -04:00), our service tools are working properly and the incident has...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Sales Tools

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-22 07:47 UTC

   Object Index views across the CRM are partially unavailable in portals in the EU1 hublet since 03:21 PM GMT+8 (UTC +08:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 45 minutes. The information...

2. monitoring 2026-07-22 08:22 UTC

   We've addressed the issue that prevented customers from using certain tools, affecting all EU customers since 8:21 AM BST on July 22. We're monitoring performance closely to ensure the tools recover properly.

3. resolved 2026-07-22 11:13 UTC

   Between 08:21 AM GMT+1 (UTC +01:00) and 11:30 AM GMT+1 (UTC +01:00), many customers in Europe experienced issues with customer platform tools. This was caused by a server impairment. As of 11:30 AM GMT+1 (UTC +01:00), our customer platform tools are working properly and the...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-07-14 16:42 UTC

   We have resolved a performance issue that was causing elevated latency for some users in Latin American regions between July 3rd and July 14th, 2026. Our infrastructure team identified the root cause and the network routing configuration has been corrected. Traffic has been...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Marketing Tools, Website

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-07-14 16:31 UTC

   Content previews are not loading for some customers in North America. This issue is limited to customers with certain internet providers. We are working with those third-party providers to fix the issue. As a workaround, we recommend: - Using a different Wi-Fi or internet...

2. resolved 2026-07-21 17:50 UTC

   Some customers in North America experienced issues with Content previews. This was caused by hubspotpreview-na2.com being blocked by some internet providers. As of 06:40 PM GMT+1 (UTC +01:00), our preview domain is loading correctly and the incident has been fully resolved....

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-23 20:17 UTC

   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

2. identified 2026-06-23 20:29 UTC

   We estimate that we will restore service in the next 15 minutes. We are mitigating impact from a permissions issue which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The information...

3. resolved 2026-06-23 20:55 UTC

   Between 03:48 PM (UTC -04:00) and 04:46 PM (UTC -04:00), many customers in all regions experienced issues with the Files tool. This was caused by a configuration issue. As of 04:46 PM (UTC -04:00), our Files tool is working properly and the incident has been fully resolved....

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-22 14:22 UTC

   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

2. investigating 2026-06-22 14:38 UTC

   HubSpot was partially unavailable in North America from 09:34 AM to 10:25 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 20 minutes. The information on this page reflects our...

3. resolved 2026-06-22 14:48 UTC

   Between 09:34 AM (UTC -04:00) and 10:25 AM (UTC -04:00), some customers in North America experienced issues with hubspot APIs. This was caused by a load balancer impairment. As of 10:25 AM (UTC -04:00), our hubspot APIs are working properly and the incident has been fully...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Marketing Tools, Chat & Automation, Integrations

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-12 14:32 UTC

   We are investigating an issue impacting sending WhatsApp messages through HubSpot’s integrations. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. investigating 2026-06-12 14:44 UTC

   Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h. The information on this...

3. investigating 2026-06-12 14:50 UTC

   Meta service integrations including WhatsApp, Facebook, Instagram and Ads have been impaired since 04:05 PM (UTC +02:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 1h. The information on this...

4. identified 2026-06-12 15:19 UTC

   We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning...

5. identified 2026-06-12 16:19 UTC

   We have identified the cause of impaired service integrations, including WhatsApp, Facebook, Instagram, and Ads, since 4:05 PM UTC+02:00 due to disruptions to Meta services. We are monitoring Meta's recovery closely and will confirm once all integrations are functioning...

6. monitoring 2026-06-12 17:20 UTC

   We are monitoring recovery of service integrations, including WhatsApp, Facebook, Instagram, and Ads, after disruptions to Meta services caused impairment since 4:05 PM UTC+02:00. Meta services appear to be recovering, and we are verifying that all integrations are functioning...

7. monitoring 2026-06-12 17:49 UTC

   Most Meta service integrations, including WhatsApp, Facebook, Instagram, and Ads, have recovered. The disruption started at 4:05 PM UTC+02:00 due to issues with Meta services. But, connecting a new phone number to HubSpot and some Coexistence messages are still disrupted. We are...

8. resolved 2026-06-12 18:36 UTC

   Between 04:05 PM (UTC +02:00) and 08:35 PM (UTC +02:00), all customers in all affected regions experienced issues with Meta service integrations including WhatsApp, Facebook, Instagram and Ads. This was caused by disruptions to Meta services. As of 08:35 PM (UTC +02:00), our...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-12 13:57 UTC

   We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

2. resolved 2026-05-12 14:55 UTC

   Between 02:47 PM (UTC +01:00) and 03:15 PM (UTC +01:00), some customers in all affected regions experienced issues with all impaired tools. This was caused by a database impairment. As of 03:15 PM (UTC +01:00), our all impaired tools are working properly and the incident has...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. identified 2026-05-08 01:36 UTC

   We are experiencing degradation in portals in the U.S. which we believe is related to AWS outage. We are working with AWS to resolve the issue. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at...

2. identified 2026-05-08 02:07 UTC

   We are experiencing degradation in portals in the U.S. which is related to AWS outage. We are working with AWS on the full resolution. We will be back with an update within 30 minutes The information on this page reflects our understanding of the incident and impact at the time...

3. resolved 2026-05-08 03:14 UTC

   Between 05:23 PM (UTC -07:00) and 07:56 PM (UTC -07:00), HubSpot experienced degradation in portals in the U.S. . This was related to an AWS outage. HubSpot is now working properly and the incident has been resolved. HubSpot conducts a thorough review after each incident to...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-05-01 15:52 UTC

   In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We...

2. monitoring 2026-05-01 16:34 UTC

   In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We...

3. resolved 2026-05-02 19:31 UTC

   HubSpot has continued to monitor the fix and believe we have addressed the underlying issue. Some messages deployed before May 1, 5 pm EDT may still experience delayed deliveries or failures over the next ~48 hours as retries and queues fully clear.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-30 13:59 UTC

   We are investigating an issue impacting Workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. resolved 2026-04-30 14:44 UTC

   Between 9:45 AM EDT (UTC -04:00) on Apr 30, 2026 and 10:30 AM EDT (UTC -04:00) on Apr 30, 2026, some customers experienced errors when creating or updating workflows. The root cause has been resolved, and no data was lost. We apologize for any inconvenience and appreciate your...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Marketing Tools

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-29 20:02 UTC

   We estimate that we will restore service in the next several days. We are mitigating impact from an issue with a third-party integration, and monitoring the situation closely. If you have trouble posting, please retry or post directly on Instagram. We will be back with an update...

2. monitoring 2026-04-30 02:15 UTC

   We have mitigated an issue with publishing of some Instagram posts since April 23. We're monitoring performance closely to make sure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

3. resolved 2026-04-30 15:10 UTC

   Between April 23 and April 29, some customers in experienced issues with publishing Instagram posts. This was caused by an integration issue. As of April 29 6:17 PM, our social publishing tools are working properly and the incident has been fully resolved. HubSpot conducts a...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Marketing Tools, Chat & Automation

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-04-21 15:25 UTC

   We've addressed the issue that caused workflow execution delays in North America since 08:57 AM EST. We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the...

2. monitoring 2026-04-21 18:33 UTC

   We've addressed the issue that caused workflows and automation to be delayed in North America since 09:22 AM EST. We're monitoring performance closely to ensure the tools recover properly. Some email workflow actions continue to be delayed up to 6 hours. The information on this...

3. resolved 2026-04-21 19:37 UTC

   Between 08:57 AM EST and 3:34 PM EST some customers in North America experienced issues with workflow and automation delays. This was caused by an issue processing a small subset of actions causing a backlog in the processing. As of 3:34 PM EST, our systems are working properly...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-16 19:23 UTC

   We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

2. identified 2026-04-16 19:32 UTC

   We estimate that we will restore service in the next half an hour. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 15 minutes. The information on this page...

3. resolved 2026-04-16 19:44 UTC

   Between 12:19 PM (UTC -07:00) and 12:40 AM (UTC -07:00), many customers in North America experienced issues with marketing tools, operations tools, sales tools, service tools. This was caused by a server impairment. As of 12:40 AM (UTC -07:00), our marketing tools, operations...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Sales Tools

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-16 15:16 UTC

   We are investigating an issue impacting sales tools. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. identified 2026-04-16 15:31 UTC

   We have identified an issue impacting quote generation from deal records. Users can still create quotes from the quote index page. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the...

3. resolved 2026-04-16 15:36 UTC

   Between 10:56 AM (UTC -04:00) and 11:30 AM (UTC -04:00), many customers in all affected regions experienced issues with generating quotes from deal records. As of 11:30 AM (UTC -04:00), quote generation is working properly and the incident has been fully resolved. HubSpot...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-09 15:48 UTC

   We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

2. investigating 2026-04-09 16:00 UTC

   commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools have been unavailable in North America since 11:44 AM (UTC -04:00). We are investigating the cause and will update this page when we have more...

3. identified 2026-04-09 16:15 UTC

   We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a bad production configuration change. We are failing over to a healthy node. We will be back with an update within 15 minutes....

4. resolved 2026-04-09 16:20 UTC

   Between 11:44 AM (UTC -04:00) and 12:18 PM (UTC -04:00), all customers in North America experienced issues with all impaired tools. This was caused by a database impairment. As of 12:18 PM (UTC -04:00), our all impaired tools are working properly and the incident has been fully...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Reports

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-04-09 14:50 UTC

   We’ve identified the issue that is causing impairments in Activities and Events features beginning at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We’re addressing the cause of this issue. Only customers hosted in North America are currently impacted. We will be back with an update...

2. monitoring 2026-04-09 15:53 UTC

   We've addressed the issue that was causing Activity and Event feature impariment starting at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We're monitoring the tools closely to ensure all processes recover properly. Only customers hosted in North America are currently impacted. We...

3. resolved 2026-04-09 16:53 UTC

   Activity and Event features are no longer experiencing impairments. We've identified and addressed the cause of the delays that began at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026 as a problem with a database configuration. The issue is now fully resolved.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Sales Tools, Service Tools

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-04-08 20:51 UTC

   Between 04:35 PM (UTC -04:00) and 04:50 PM (UTC -04:00), some customers in North America experienced issues with event processing delays. This was caused by a server impairment. As of 04:50 PM (UTC -04:00), event processing is working properly and the incident has been fully...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Sales Tools

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2026-04-08 15:54 UTC

   Between 10:55 AM (UTC -04:00) and 11:28 PM (UTC -04:00), some customers in all affected regions experienced issues with company record creation. This was caused by bad deploy which has been rolled back. As of 11:28 PM (UTC -04:00), company record creation is working properly and...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-07 15:24 UTC

   We are currently experiencing delays with data processing and page performance. Some users may notice that updates are delayed by up to 30 minutes and pages are loading slower than expected. We are investigating the cause and will provide updates shortly.

2. investigating 2026-04-07 15:39 UTC

   Events processing in HubSpot is experiencing delays of up to 30 minutes in North America since 10:00 AM (UTC -04:00). This may impact tools such as Automation/Workflow triggers, CRM Events Timeline, Reporting, and Frontend dashboard components in HubSpot We are investigating the...

3. investigating 2026-04-07 16:12 UTC

   We are continuing to investigate events processing delays in HubSpot in North America. In order to alleviate downstream processing bottlenecks List Segmentation updates may be delayed. The information on this page reflects our understanding of the incident and impact at the time...

4. monitoring 2026-04-07 16:23 UTC

   We've addressed the issue that caused event processing to be delayed in North America since 10:00 AM (UTC -04:00). The issue has been isolated to List Segmentation processing which is still delayed, but recovering. We're monitoring performance closely to ensure all tools recover...

5. resolved 2026-04-07 16:48 UTC

   Between 10:00 AM (UTC -04:00) and 12:45 PM (UTC -04:00), some customers in North America experienced delays with event processing. This was caused by a server impairment. As of 12:45 PM (UTC -04:00), event processing is restored and the incident has been fully resolved. HubSpot...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation, Reports, Integrations, Mobile

Failure mode: Login, tokens, certificates or credentials failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-04-06 18:59 UTC

   We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and...

2. resolved 2026-04-06 19:08 UTC

   Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved....

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Sales Tools

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-25 20:56 UTC

   We are investigating an issue impacting Email replies. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. resolved 2026-03-25 21:17 UTC

   Between 03:44 PM (UTC -04:00) and 04:39 PM (UTC -04:00), some customers in all affected regions experienced issues with Email replies. This was caused by a server impairment. As of 04:39 PM (UTC -04:00), our Email replies are working properly and the incident has been fully...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Marketing Tools, Website

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-23 14:42 UTC

   We are investigating an issue impacting Forms. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. monitoring 2026-03-23 14:48 UTC

   We've addressed the issue that caused Forms to be unavailable in all affected regions since 10:26 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the...

3. resolved 2026-03-23 15:22 UTC

   Between 10:15 AM (UTC -04:00) and 10:37 AM (UTC -04:00), all customers in all affected regions experienced issues with Forms on landing pages. This was caused by a server impairment. As of 10:37 AM (UTC -04:00), our Forms on landing pages are working properly and the incident...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-03-19 19:31 UTC

   We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each...

2. resolved 2026-03-19 19:41 UTC

   We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Service Tools, Chat & Automation

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-05 11:39 UTC

   We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change. We will be back with an update within 1 hour. The information on this page...

2. identified 2026-03-05 11:53 UTC

   We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are...

3. identified 2026-03-05 11:57 UTC

   We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are...

4. monitoring 2026-03-05 12:12 UTC

   We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be...

5. resolved 2026-03-05 12:26 UTC

   The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Chat & Automation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-25 21:10 UTC

   We are investigating an issue impacting workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. resolved 2026-02-25 21:37 UTC

   Workflows are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Workflows should be working properly. No data was lost.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-02-19 18:53 UTC

   We've addressed the issue that caused CRM record creation to be unavailable since 1:11 PM EST (UTC -05:00) on Feb 19, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

2. resolved 2026-02-19 18:54 UTC

   CRM record creation is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and CRM record creation should be working properly. No data was lost.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation, Reports, Mobile

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-18 11:01 UTC

   We are investigating an issue impacting session expirations and disconnections. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. monitoring 2026-02-18 11:19 UTC

   We've addressed the issue that caused sessions to be invalidated in North America, Europe, the Asian Pacific since 08:48 AM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the...

3. resolved 2026-02-18 12:24 UTC

   Between 08:48 AM (UTC +00:00) and 12:20 AM (UTC +00:00), many customers in all affected regions experienced issues with session invalidation. This was caused by a load balancer impairment. As of 12:20 AM (UTC +00:00), our session invalidation is working properly and the incident...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Sales Tools

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-02-10 11:16 UTC

   Scheduling meetings with Google Meet isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within...

2. investigating 2026-02-10 11:21 UTC

   The choice to add "Google Meet" links in meetings isn't available right now for some customers . We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We...

3. resolved 2026-02-10 11:42 UTC

   Between 10:30 AM (UTC +01:00) and 12:20 PM (UTC +01:00), some customers in all affected regions experienced issues with our Google Meet integration. This was caused by a rollout issue. As of 12:20 PM (UTC +01:00), our our Google Meet integration are working properly and the...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-02-05 21:06 UTC

   We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load. We will be back with an update within 15...

2. monitoring 2026-02-05 21:20 UTC

   We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding...

3. resolved 2026-02-05 21:36 UTC

   Between 03:25 PM (UTC -05:00) and 03:59 PM (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM (UTC -05:00), our helpdesk, inbox are working properly and the incident has been...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Chat & Automation

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-05 16:22 UTC

   We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the...

2. identified 2026-02-05 20:08 UTC

   We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour.

3. monitoring 2026-02-05 21:15 UTC

   We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour.

4. resolved 2026-02-05 21:41 UTC

   Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-01-29 11:28 UTC

   We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 30 minutes. The information on this page reflects...

2. identified 2026-01-29 11:58 UTC

   We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is investigating the cause of this issue and...

3. identified 2026-01-29 12:47 UTC

   We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is actively investigating the cause of this...

4. identified 2026-01-29 13:16 UTC

   We're addressing the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and...

5. identified 2026-01-29 13:43 UTC

   We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this...

6. identified 2026-01-29 14:10 UTC

   We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this...

7. identified 2026-01-29 14:41 UTC

   We're continuing to address the cause of the event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will...

8. resolved 2026-01-29 14:53 UTC

   We're resolved the issue causing event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays affected tools such as email events, workflow enrollment and CRM updates in HubSpot.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Sales Tools, Integrations

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-01-20 17:43 UTC

   We are investigating an issue impacting integration UI extensions. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. resolved 2026-01-20 18:17 UTC

   Between 11:47 AM (UTC -05:00) and 01:05 PM (UTC -05:00), customers in all regions experienced issues loading app cards and UI extensions in HubSpot. This was caused by a load balancer misconfiguration. As of 01:05 PM (UTC -05:00), our app cards and UI extensions are working...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Marketing Tools, Website

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-01-15 05:47 UTC

   We've identified the issue that caused marketing tools to be partially unavailable in North America, Europe since 05:25 AM (UTC +00:00). We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30...

2. investigating 2026-01-15 06:19 UTC

   We are investigating an issue impacting content tools, marketing tools. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

3. resolved 2026-01-15 07:06 UTC

   Between 05:25 AM (UTC +00:00) and 07:00 AM (UTC +00:00), some customers in North America, Europe experienced issues with content tools, marketing tools. This was caused by a load balancer impairment. As of 07:00 AM (UTC +00:00), our content tools, marketing tools are working...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: Marketing Tools, Chat & Automation

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-12 22:18 UTC

   We are investigating an issue impacting marketing emails. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

2. identified 2026-01-12 22:35 UTC

   We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 1 hour. The information on this page reflects our...

3. monitoring 2026-01-12 22:46 UTC

   We've addressed the issue that caused marketing emails to be partially unavailable in North America, Europe, the Asian Pacific since 03:39 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our...

4. resolved 2026-01-12 23:47 UTC

   Between 03:39 PM (UTC -05:00) and 06:40 PM (UTC -05:00), a small number of customers in all affected regions experienced issues with marketing emails. This was caused by a database impairment. As of 06:40 PM (UTC -05:00), our marketing emails are working properly and the...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-09 18:01 UTC

   We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

2. resolved 2026-01-09 18:19 UTC

   Between 12:44 PM (UTC -05:00) and 12:56 PM (UTC -05:00), some customers in North America, Europe, the Asian Pacific experienced issues with hubspot APIs. This was caused by a server impairment. As of 12:54 PM (UTC -05:00), our hubspot APIs are working properly and the incident...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM, Marketing Tools, Website, Sales Tools, Service Tools, Chat & Automation, Reports, HubSpot APIs, Integrations, Mobile, Developer Tools

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2025-12-05 09:09 UTC

   HubSpot is currently unavailable for all users due to a Cloudflare outage - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We are working with Cloudflare to resolve the issue, and we'll update this page when we have more information. We will be back with an update...

2. monitoring 2025-12-05 09:20 UTC

   Cloudflare has addressed the issue that prevented HubSpot from loading beginning at 3:55 AM EST (UTC -05:00) on Dec 5, 2025. We're monitoring performance closely to ensure the software recovers properly. We will be back with an update within 15 minutes.

3. resolved 2025-12-05 09:33 UTC

   Between 04:55 PM (UTC +08:00) and 05:20 PM (UTC +08:00), all customers in all regions experienced issues with all impaired tools. This was caused by a Cloudflare outage. As of 05:20 PM (UTC +08:00), our all impaired tools are working properly and the incident has been fully...

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2025-12-01 09:34 UTC

   We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're monitoring performance closely to ensure the tools recover properly.

2. monitoring 2025-12-01 12:37 UTC

   We've identified an issue that caused setting contacts to non-marketing on the next update date to be delayed in some regions since 04:05 AM (UTC +01:00). We're still monitoring performance closely to ensure the tools recover properly as we work through all affected regions.

3. resolved 2025-12-01 16:02 UTC

   Marketing contact updates are no longer delayed. We've identified and addressed the cause of the delays that began at 04:05 AM (UTC +01:00) on Dec 1, 2025. The issue is now fully resolved.

Excerpts are shortened. Read the full incident on HubSpot's status page.

Affected: CRM

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-13 20:14 UTC

   We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

2. investigating 2025-11-13 20:34 UTC

   We are investigating an issue impacting the HubSpot CRM. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

3. resolved 2025-11-13 20:56 UTC

   Between 01:53 PM (UTC -06:00) and 02:45 PM (UTC -06:00), some customers in all affected regions experienced issues with CRM tools. This was caused by a server impairment. As of 02:45 PM (UTC -06:00), our CRM tools are working properly and the incident has been fully resolved....

Excerpts are shortened. Read the full incident on HubSpot's status page.

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-11-11 17:12 UTC

   We've identified the issue that caused commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools to be unavailable for some users hosted in Canada since 04:53 PM (UTC +00:00). We're addressing the cause of...

2. identified 2025-11-11 17:34 UTC

   We estimate that we will restore service in the next 30 minutes. We are mitigating impact from a service impairment which we believe is caused by a production configuration change. We are scaling the system. The information on this page reflects our understanding of the incident...

3. monitoring 2025-11-11 18:00 UTC

   We've addressed the issue that caused HubSpot tools to be partially unavailable for users hosted in Canada since 04:53 PM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the...

4. resolved 2025-11-11 18:15 UTC

   Between 04:53 PM (UTC +00:00) and 05:55 PM (UTC +00:00), some customers in Canada experienced issues with HubSpot tools. This was caused by a production configuration change. As of 05:55 PM (UTC +00:00), our HubSpot tools are working properly and the incident has been fully...

Excerpts are shortened. Read the full incident on HubSpot's status page.