Hex
Apps and SaaS. Source: Hex status page.
- Incidents, last 90 days
- 1
- Median to mitigation
- 3h 27m
- Median to resolution
- 3h 27m
- p95 to resolution
- 3h 27m
- Naming an upstream provider
- 0%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| A provider or third-party service this vendor depends on failed | 1 |
Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.
Incidents per month
All recorded incidents
Upstream Snowflake Incident
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
-
investigating
Snowflake customers should be aware of an ongoing Snowflake incident that may impact your experience in Hex. Follow Snowflake's status page for updates: https://status.snowflake.com/incidents/xfv4kdj30rcb
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Projects not loading
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Some users may have trouble acquiring a new kernel
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Screenshots not attaching to scheduled notifications
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
HTML not rendering on notebooks and apps for some users
Affected: Main site
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We are working on a resolution with these providers. In the meantime, we recommend users disconnect from their VPN and/or disable firewalls when accessing Hex if possible.
-
monitoring
We have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are monitoring results. We expect some users will now be able to use their VPN and/or firewall with no impact to any Hex...
-
monitoring
As noted yesterday, we have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are continuing to monitor results. Depending on your VPN and/or firewall provider, issues with HTML...
-
monitoring
We have been working with VPN and firewall providers to fully resolve this issue for all Hex users. While most users are no longer experiencing issues, please reach out to support@hex.tech with detail on your VPN and/or firewall provider if you believe you may still be impacted....
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Projects not loading
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
The issue has been identified and a fix is being implemented.
-
identified
We are continuing to work on a fix for this issue.
-
monitoring
A fix has been implemented and systems are now recovering, we will continue to monitor.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Issue loading displays in some published apps
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Issues using 3.11 custom images
Affected: Kernels
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.
-
identified
The issue has been identified and a fix is being implemented.
-
identified
We are continuing to work on a fix for this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
AWS us-east-1 issues
Affected: Main site, Single tenant stacks
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
-
monitoring
AWS is experiencing issues in the us-east-1 region that may affect some Hex services for a subset of customers. We are closely monitoring AWS's updates: https://health.aws.amazon.com/health/status
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Some users are having issues accessing Hex or loading projects
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
monitoring
A fix has been implemented and systems are now operation, we will continue to monitor.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Some users are having issues accessing Hex
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Some users are experiencing degraded performance
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Some users are experiencing issues accessing Hex projects
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Some users are experiencing issues accessing Hex projects
Affected: Main site
Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
-
postmortem
After fully analyzing the timeline of events, **we've confirmed that the root cause was a cascading failure triggered by the combination of a feature flag, deployment timing during peak traffic, and an inefficiency in our database connection management**. The issue began August...
Excerpts are shortened. Read the full incident on Hex's status page.
Code cells displaying HTML not rendering
Affected: Main site
Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Degraded Kernel Acquisition
Affected: Kernels
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating an issue acquiring kernels for some customers.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Degraded Kernel Acquisition
Affected: Kernels
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix has been implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Degraded kernel acquisition
Affected: Kernels
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
identified
Some users are still experiencing issues as we implement a fix.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
-
postmortem
After fully analyzing the timeline of events, **we’ve confirmed that the root cause of the incident was an issue in the AWS EBS storage system backing our primary database replica**. The issue began on May 12 11:00 PM PDT according to AWS, and the effect was gradual degradation...
Excerpts are shortened. Read the full incident on Hex's status page.
Issues with building custom kernels
Affected: Kernels
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
We've identified an issue with custom kernels failing to build and are actively working on a fix.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Inputs not reacting on some published apps
Affected: Main site
Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
We've identified an issue with published apps using the pre-run cells in the background feature and are working on implementing a fix.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Copy to clipboard and download CSV issues
Affected: Main site
Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
When users copy to clipboard and/or download CSV they may see HTML rather than their data. The issue has been identified and a fix is being implemented. In the meantime, a refresh of the page should resolve the issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Viewers experiencing issues viewing projects
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Slack outage impacting ability to send notifications from Hex
Affected: Main site
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
-
monitoring
Slack is currently experiencing an outage which impacts the ability for Hex to send notifications to this channel. We are monitoring this outage at https://slack-status.com/ and encourage you to do the same if you rely on this functionality.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Instability in project loads
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Projects not loading for some users
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Projects not loading
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Web app outage
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Projects not loading
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
HTML and styled dataframes not rendering
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Projects not loading
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform instability
Affected: Main site
Failure mode: A schema or data migration caused the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
On November 12, 2024 from 8:06 AM to 10:21 PM PT, Hex customers experienced platform instability, including issues with kernel execution and site access. This disruption stemmed from an unintended effect of a recent database migration, which ultimately caused a backlog and...
Excerpts are shortened. Read the full incident on Hex's status page.
Kernel Unavailability
Affected: Main site, Single tenant stacks
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
Hex is experiencing degraded performance; some users are unable to acquire kernels and run projects. We are actively investigating the root cause and will update as soon as possible on a resolution.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Workspace tiers downgraded
Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
resolved
Some organizations have been erroneously downgraded to the community tier
Excerpts are shortened. Read the full incident on Hex's status page.
Intermittent 502s when accessing Hex
Affected: Main site, Single tenant stacks
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: Cloudflare.
-
investigating
We are following a Cloudflare incident where intermittent connectivity issues are being reported: https://www.cloudflarestatus.com/
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform instability
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform instability
Affected: Main site
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Kernels unavailable
Affected: Kernels, Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform instability
Affected: Main site
Failure mode: A configuration change caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
identified
We have observed some platform instability due to a scheduled change to our system.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform Instability
Affected: Main site, Single tenant stacks
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Unable to load Hex
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Degraded kernel execution
Affected: Kernels, Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Kernel Instability
Affected: Kernels
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Kernel instability 08/29/23
Affected: Data Connections, Kernels
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate the issue and are working with upstream providers to identify and resolve the outage.
-
identified
The issue has been identified and we are working with our hosting provider to resolve the issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform degradation due to AWS outage
Affected: Main site, Single tenant stacks
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
-
identified
Issue has been identified to be due to an ongoing AWS outage.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform availability issue
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform availability issue
Affected: Main site, Login
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Some projects failing to acquire new kernels
Affected: Kernels
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Table display filter inconsistency
Affected: Main site, Single tenant stacks
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform availability issue
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.
Platform availability issue
Affected: Main site
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Hex's status page.