Hebbia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-20 18:15 UTC

   We have identified the cause of issues loading matrices and chats and are implementing a fix. We expect the issue to be resolved within 10 minutes. Thank you for your patience.

2. resolved 2026-10-20 18:18 UTC

   The issue with loading matrices and chats has been resolved as of 2:18PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-15 21:10 UTC

   Between 4:50 and 5:10 PM ET, Hebbia experienced a partial service degradation. During this period, some users encountered errors when opening matrices, opening existing chats, and saving documents. Our team was alerted as soon as the issue began and promptly resolved the issue....

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-09 22:49 UTC

   We are currently investigating an issue with the RDS proxy connection. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.

2. investigating 2026-10-09 23:00 UTC

   We are currently investigating an issue involving $ISSUEDETAILS. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.

3. investigating 2026-10-09 23:03 UTC

   We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.

4. monitoring 2026-10-09 23:27 UTC

   We are currently investigating an issue involving RDS Proxy. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.

5. monitoring 2026-10-09 23:29 UTC

   A fix has been implemented for RDS Proxy, and we are currently monitoring the system to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

6. resolved 2026-10-10 14:23 UTC

   The issue with our RDS proxy has been resolved as of 18:51PM ET. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: Anthropic (Claude).

1. investigating 2026-07-15 14:33 UTC

   We are currently investigating an issue involving Anthropic models.

2. monitoring 2026-07-15 14:40 UTC

   We are watching the system recover, and are waiting for Anthropic to confirm mitigation.

3. resolved 2026-07-15 15:12 UTC

   The issue with has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Anthropic (Claude).

1. investigating 2026-06-23 14:35 UTC

   We are currently experiencing degraded availability in Hebbia Max due to an upstream Anthropic API outage. Users may see delayed responses, failed generations, or intermittent errors when using Max-powered workflows. This issue is isolated to Hebbia Max. Other Hebbia services...

2. monitoring 2026-06-23 15:14 UTC

   Anthropic's services have recovered, and all platform features including Hebbia Max are operating normally. Our team continues to monitor the recovery and will post any material updates.

3. resolved 2026-06-23 16:16 UTC

   The issue with has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-06-23 13:03 UTC

   We are currently experiencing delays in the processing and delivery of audit logs. Audit log entries may appear later than expected or may not yet be visible in your account. All other services are operating normally, and no audit data is being lost — affected entries will be...

2. monitoring 2026-06-23 13:16 UTC

   A fix has been implemented, and we are currently monitoring the system to ensure stability. We will provide a final update once we confirm the issue is fully resolved.

3. resolved 2026-06-23 14:06 UTC

   The issue has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

Names an upstream provider: Anthropic (Claude).

1. identified 2026-06-16 18:00 UTC

   We are currently investigating an issue involving Anthropic models across multiple cloud providers.

2. resolved 2026-06-16 19:33 UTC

   The issue with has been resolved. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-17 14:58 UTC

   We are currently investigating an issue involving an elevated error rate from our web search provider. Our team is working to identify the root cause and will provide an update as soon as possible. We apologize for any inconvenience this may cause.

2. resolved 2026-03-17 17:02 UTC

   The issue with web search has been resolved as of 1:02 PM. All systems are now operating normally. We apologize for any inconvenience caused and thank you for your patience.

Excerpts are shortened. Read the full incident on Hebbia's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: OpenAI.

1. identified 2026-02-12 15:26 UTC

   OpenAI is experiencing high error rates with their embedding models, leading to an elevated error rate in document retrieval in Chat, Deep Research and document search in Hebbia. We are exploring a fallback option to get around this outage. Thank you for your patience.

2. resolved 2026-02-12 15:35 UTC

   A fix has been implemented, and we are monitoring the system to ensure stability.

Excerpts are shortened. Read the full incident on Hebbia's status page.