Granola

1. identified 2026-10-21 17:49 UTC

   We're experiencing an issue on Granola desktop (macOS and Windows), where transcription isn't working for a small proportion of users. We're working on a fix to resolve this, but in the meantime if this is affecting you, please restart the Granola app - you'll be prompted to...

2. monitoring 2026-10-21 19:02 UTC

   We're releasing a desktop app update to resolve the earlier reported issues. If your app is stuck unable to transcribe, please either restart the app or download the latest version from our website ([granola.ai](http://granola.ai "granola.ai")). You'll be asked to sign in again....

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-08 20:15 UTC

   We're currently experiencing issues with our MCP server when connecting to Claude Code. Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon.

2. identified 2026-10-08 20:33 UTC

   We've identified the issue affecting MCP server, and we're rolling out a fix now.

3. resolved 2026-10-08 21:14 UTC

   We've rolled out a fix for the MCP issues. This should now be working as expected - if you're still having problems, get in touch at [hey@granola.so](mailto:hey@granola.so "hey@granola.so").

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-08 14:23 UTC

   We're currently experiencing issues with notes and folders failing to load on macOS and Windows. Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon.

2. resolved 2026-10-08 14:48 UTC

   The earlier issue affecting slow loading of notes on macOS and Windows was only affecting a very small number of customers, so shouldn't be causing any problems beyond this. If you're still having problems, get in touch at hey@granola.so.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-18 23:02 UTC

   We're investigating an issue with one of the third parties Granola uses, which is affecting core functionality.

2. resolved 2026-09-18 23:14 UTC

   The third party has recovered

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-04 13:05 UTC

   We're seeing reports of some Granola services not working - so far, we've seen reports of new logins failing and notes failing to generate, but we are continuing to investigate.

2. monitoring 2026-09-04 13:17 UTC

   We've auto-rolled back to a previous deployment and Granola services are operational again - apologies for any disruption.

3. resolved 2026-09-04 15:02 UTC

   Granola services should now be up and running again - let us know at [hey@granola.so](mailto:hey@granola.so) if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully. We're really...

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-16 16:24 UTC

   Generating AI-enhanced notes and Granola chat are currently down. We're investigating why and will provide an update shortly.

2. monitoring 2026-08-16 16:39 UTC

   We've rolled back to a previous healthy version and AI features in Granola are now working as usual. We're working to identify the root cause and are monitoring for any further issues. Apologies for any disruption!

3. identified 2026-08-16 17:00 UTC

   The earlier issues with AI features have had a knock-ok effect on some other Granola features like upgrading subscriptions, and adding notes to folders or sharing notes with your team. We're working on resolving these problems.

4. resolved 2026-08-16 17:10 UTC

   Granola services should now be up and running again - let us know at [hey@granola.so](mailto:hey@granola.so "hey@granola.so") if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully....

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-13 15:24 UTC

   We're experiencing some issues with the Granola app. Some app functions aren't working, such as: • document syncing • generating enhanced notes • creating new notes We're investigating urgently and will update within the next 30 minutes.

2. identified 2026-08-13 15:29 UTC

   Most Granola services are completely down while we resolve this. Creating new notes and transcribing them should work, but generating the enhanced notes at the end of meetings is currently failing. We're in the process of rolling back a recent deployment which should allow...

3. identified 2026-08-13 16:36 UTC

   Our servers are slowly showing signs of recovery, but we're still experiencing some issues as we work through the backlog of connections that accumulated during the outage. Any transcribed meetings taken during the outage should be safe, but notes and Granola chat responses are...

4. resolved 2026-08-13 16:48 UTC

   Granola services should now be up and running again - let us know at [hey@granola.so](mailto:hey@granola.so "hey@granola.so") if you're still having issues. Any notes that you took during the outage should be safe - you may need to hit retry on any notes to generate them fully....

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-08-03 17:59 UTC

   We're experiencing an outage on multilingual transcription across our desktop apps - if you have "multi" selected in your Granola language preference you may see failures to connect. This is the result of an outage with our transcription provider - they're working on fixing it....

2. monitoring 2026-08-03 19:03 UTC

   We're seeing signs of recovery from our transcription provider - we're continuing to monitor the situation but multilingual transcription should be working as normal.

3. resolved 2026-08-04 17:58 UTC

   This issue is resolved now. Apologies for any disruption!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-16 08:19 UTC

   We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations.

2. identified 2026-07-16 08:36 UTC

   A third-party service we use for logins and authorization is currently experiencing an outage. This is affecting all new logins to Granola, and some currently-logged-in users may experience degraded app functionality, such as notes not loading or Chat queries not working. We're...

3. monitoring 2026-07-16 10:14 UTC

   We're beginning to see slow signs of recovery - logins are succeeding again and other features in the app should begin to start working.

4. resolved 2026-07-16 10:54 UTC

   All Granola services should be operational - we're sorry for any disruption. If you're still having problems, head to our help center at [help.granola.ai](http://help.granola.ai "help.granola.ai").

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-25 15:37 UTC

   It looks like the service we use to transcribe notes on iOS is down - we're investigating and will provide an update shortly. Any meetings that you've started transcribing for will be transcribed once we're back up and running.

2. investigating 2026-06-25 16:03 UTC

   We've identified the cause of the issue and some mitigations are showing early signs of recovery. We've got a bit of a backlog of notes to process though, so it might still be a bit slow to get your notes - we'll update here when things are back to normal.

3. monitoring 2026-06-25 16:25 UTC

   We're seeing signs of recovery now - we're working our way through the queue of notes and should be back to normal performance soon.

4. resolved 2026-06-25 18:02 UTC

   Transcribing and generating notes on iOS should be working as normal. If you've got a note that still appears to not be generated, tap it to open and then tap 'end' to retry, If you're still having issues, send us some logs from your device by tapping your profile picture to get...

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Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-16 10:33 UTC

   New threads in Granola Chat aren't getting auto-generated titles as we would expect. We're looking into why this is and will deploy a fix shortly.

2. resolved 2026-06-16 12:02 UTC

   We've identified the issue and implemented a fallback so chat threads should now be generating correctly.

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-02 11:36 UTC

   We've identified an issue with Granola Mobile failing to transcribe and summarize some notes. This appears to be an issue with our transcription provider, so we're following up with them. Notes that fail to transcribe as a result of this can be retried later, once this issue is...

2. resolved 2026-06-02 14:13 UTC

   This issue should be resolved now and mobile transcriptions should be completed as normal. Apologies for any disruption!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-08 16:59 UTC

   Usually, our iOS app separates the transcript into Speaker A, Speaker B - this seems to be failing for some users at the moment. We're currently investigating and will provide an update here shortly.

2. identified 2026-04-08 17:58 UTC

   We've identified the cause of this issue and we're implementing a fix now.

3. monitoring 2026-04-08 19:49 UTC

   We've deployed a fix for this and are monitoring diagnostics to confirm that it's resolved. Apologies for any disruption - get in touch at [hey@granola.so](mailto:hey@granola.so "hey@granola.so") if you're still having problems!

4. resolved 2026-04-08 20:45 UTC

   We're still evaluating the impact here and may be able to backfill speaker diarization for existing affected transcripts over the next couple of days, but going forwards this issue is resolved!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-03-30 12:15 UTC

   We're currently reverting a bad deployment that has broken AI summary generation on Granola for Mac and Windows. We should be back up and running in a few minutes.

2. resolved 2026-03-30 12:24 UTC

   We've rolled back the change that caused this outage, and AI summaries are now working again - sorry for the blip!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-25 15:31 UTC

   We're investigating reports that phone calls are not connecting via our iOS app - we'll provide an update here when we've identified the issue.

2. monitoring 2026-03-25 16:08 UTC

   We've identified and fixed the issue, and phone calls are now working again - we're monitoring for any other issues. Get in touch at [hey@granola.so](mailto:hey@granola.so "hey@granola.so") if you're still having problems!

3. resolved 2026-03-25 20:38 UTC

   Phone calls are working as normal on our iOS app - apologies for the disruption!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-03-10 15:30 UTC

   Granola Chat is currently unable to answer any queries due to a broken deployment. We're rolling back to hotfix this as quickly as possible.

2. identified 2026-03-10 15:36 UTC

   We've applied a hotfix and we're seeing some services recover, but we're continuing to monitor these issues. Apologies for the disruption.

3. resolved 2026-03-10 16:38 UTC

   We've fixed the earlier outage - apologies for the disruption. Get in touch via [help.granola.ai](http://help.granola.ai "help.granola.ai") if you're still having issues!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-09 15:50 UTC

   We're investigating reports that users on [claude.ai](http://claude.ai "claude.ai") are unable to connect to Granola MCP. We're currently working on a mitigation for this. Other AI/LLM apps (including Claude Code/Cowork) are able to connect to MCP as far as we're aware currently.

2. identified 2026-03-09 16:56 UTC

   We've identified a possible cause of this and are currently testing a fix. We've also been informed this is affected all Claude products ([claude.ai](http://claude.ai "claude.ai"), Claude Code and Claude Cowork).

3. monitoring 2026-03-10 10:01 UTC

   We've put a fix in place to mitigate the issues seen with Claude connecting to the Granola MCP yesterday - it looks like we're back up and running again based on our metrics. If you're still having issues with the Granola MCP in Claude, please try disconnecting and reconnecting...

4. resolved 2026-03-10 15:55 UTC

   Apologies for the disruption to MCP with Claude, we've worked through these with the Claude team and it looks like we're back up and running. If you're having issues, please follow the troubleshooting steps here:...

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-04 21:14 UTC

   We've had reports that transcription isn't working reliably for a number of users. We're investigating the cause of this and will update when we know more.

2. identified 2026-02-04 21:50 UTC

   We've identified the cause of this and we're currently working on a fix - we'll release a new version of the app in the next 30 minutes or so that should resolve this issue.

3. resolved 2026-02-04 22:13 UTC

   We've released an update to Granola that should resolve this issue (v7.6.1). Your app should auto-update, or you can get the latest version from our website. If you're still having issues transcribing meetings after updating, get in touch at...

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-01-29 18:10 UTC

   One of our transcription providers is experiencing an outage, which is impacting Granola transcription. On desktop, your transcript may be interrupted as we fall-back to another transcription provider. On mobile, transcripts/note summaries will be delayed, but will continue as...

2. identified 2026-01-29 18:18 UTC

   Transcription on desktop apps has recovered, but we're still seeing an outage on transcripts/notes summaries generating on our iOS app.

3. resolved 2026-01-29 19:08 UTC

   Our transcription provider for iOS notes is back up and running, so your notes should begin to transcribe/summarize. It may take some time to process the backlog, so if you're having issues then please wait a few minutes and then try pressing 'end' on the note again. If you're...

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-28 09:00 UTC

   We've received alerts that Granola services are having trouble connecting to our database. The issues seem intermittent at the moment, but so far we're seeing slow or failed loading times in the desktop (macOS/Windows) apps, and notes failing to load when viewing them at...

2. identified 2026-01-28 09:30 UTC

   We've identified the issue and are applying a fix - we're beginning to see services recovering now.

3. resolved 2026-01-28 09:58 UTC

   The issues from earlier today should be solved - this was caused by a change that placed unexpected load on our database. We've fixed this now, so Granola should be operational as usual. If you're having issues, get in touch at [hey@granola.so](mailto:hey@granola.so...

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-01-18 22:46 UTC

   We are in the process of upgrading our database which is causing degraded functionality across the app and the website.

2. resolved 2026-01-19 00:07 UTC

   Database upgrade complete. We encountered some unexpected bugs after the upgrade which took some time to resolve.

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Anthropic (Claude).

1. investigating 2026-01-12 18:19 UTC

   We're seeing higher than usual error rates when generating chat responses if you've selected Claude Sonnet 4.5 or Claude Opus 4.5. This is due to an outage on Claude models. We'll continue to provide updates, and Anthropic are providing updates on their status page:...

2. monitoring 2026-01-12 18:51 UTC

   Anthropic are reporting that a fix has been implemented - we're monitoring error rates to make sure this is fully resolved on our side.

3. identified 2026-01-14 10:51 UTC

   Anthropic are reporting further errors on Claude models, so some chat queries are failing in Granola. If you're having issues, please switch to 'Auto', Gemini or GPT models.

4. monitoring 2026-01-14 13:35 UTC

   Anthropic have reported a fix is in place for Claude 4.5 Sonnet and Open, and we're seeing error rates falling again in Granola Chat. If you do continue to hit errors, please try using an alternative model for now.

5. resolved 2026-01-15 10:04 UTC

   We're no longer seeing higher error rates across Claude models - get in touch at [hey@granola.so](mailto:hey@granola.so "hey@granola.so") if you're still having issues though!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-08 15:20 UTC

   Currently the Granola iOS app is unavailable on the AppStore for updates and new installs. We are working with Apple to resolve this issue.

2. resolved 2026-01-08 23:26 UTC

   Working together with Apple we have resolved this issue. The iOS app is once again available for download on the AppStore.

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2025-12-05 08:56 UTC

   We're investigating an issue with one of the third parties Granola uses for our login function. If you're not logged into Granola, you won't be able to right now. If you're still logged in, you should be able to use Granola as normal, but we'll investigate further and update if...

2. monitoring 2025-12-05 09:15 UTC

   This outage was caused by a global Cloudflare outage, which now seems to have been resolved - we're monitoring for any further impact. [https://www.cloudflarestatus.com/](https://www.cloudflarestatus.com/ "https://www.cloudflarestatus.com/")

3. resolved 2025-12-05 10:55 UTC

   Due to a global Cloudflare outage users could not login and a subset users could not start new meetings. Cloudflare have resolved the issues now and our systems are back to normal.

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-28 10:10 UTC

   We've received alerts of transcription errors, particularly when the multi-language setting is turned on. We're investigating the root cause of this with our transcription providers.

2. monitoring 2025-11-28 11:13 UTC

   Errors have now resolved and multi-language transcription appears to now be resolved. We're still investigating the root cause of this with our transcription provider.

3. resolved 2025-11-28 13:12 UTC

   We're not seeing any errors since the earlier failures of multi-language transcription. If you're still having issues, get in touch at [hey@granola.so](mailto:hey@granola.so "hey@granola.so")!

Excerpts are shortened. Read the full incident on Granola's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. identified 2025-11-18 13:26 UTC

   Cloudflare is currently experiencing a large-scale outage. Some parts of Granola rely on Cloudlfare services and are impacted by this outage, so you may see the following issues with Granola: • Meeting titles not being automatically generated for ad-hoc notes • Meeting auto-end...

2. resolved 2025-11-18 15:13 UTC

   Cloudflare have confirmed their services are back up and running, so Granola should be working as normal. We're working through a backlog of automated emails (e.g. folder invites, workspace invites) that were delayed as a result of this outage, so some automated emails may come...

Excerpts are shortened. Read the full incident on Granola's status page.