GlobalSign

Affected: Certificate Issuance

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-13 15:17 UTC

   Following the Atlas Certificate Issuance (HVCA API) load balancer maintenance earlier today, some customers have reported issues processing HVCA API responses. This has been determined to be caused by an unintended modification to one of the HTTP response headers. We are working...

2. monitoring 2026-10-13 15:58 UTC

   The response header has been updated to match the exact format of the header which was returned prior to the maintenance.

3. resolved 2026-10-14 09:54 UTC

   No further issues have been reported so this issue is now considered to be resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Time Stamping

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-25 10:16 UTC

   We are investigating an issue affecting that Atlas Qualified TSA service which may be causing intermittent errors. We will post more information once it is available.

2. identified 2026-09-25 10:23 UTC

   We have identified a problem with one of our TSA servers. The server has been removed from the pool so shouldn't cause further issues, and one of our engineers is working to restore it to service now.

3. monitoring 2026-09-25 10:47 UTC

   The problem with the failing TSA server has been resolved and we are continuing to monitor the situation closely to ensure no more errors occur. The problem resulted in a small number of spikes in HTTP 503 responses, across all TSA services. This caused a small number of...

4. resolved 2026-09-25 11:57 UTC

   No further errors have been seen.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: User Portal

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-16 08:48 UTC

   We are experiencing intermittent timeouts and errors on the Atlas portal. This relates to an upstream problem at one of our SaaS providers. We are monitoring the situation and will provide updates as we get them. The backend APIs (certificate issuance, DSS, TSA, etc) are...

2. identified 2026-09-16 09:20 UTC

   Our provider have updated us that they are currently testing a fix for the problem and are currently monitoring. We will update once it is confirmed that the resolution has been successful.

3. identified 2026-09-16 11:04 UTC

   The provider has identified a fix and is rolling it out, we are monitoring closely and will confirm when we see fully stability returned.

4. monitoring 2026-09-16 12:10 UTC

   The provider's fix is being rolled out region by region. We have not seen any impact to the portal in the last 40 minutes, but are continuing to monitor closely until given the all-clear.

5. resolved 2026-09-16 14:46 UTC

   The provider reports the issue as resolved, and we are not seeing any further interruptions in our monitoring so are considering the incident resolved as well.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance, OCSP & CRL Services, Time Stamping, Edge Enroll

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-27 13:28 UTC

   We are investigating a possible interruption to connectivity to the Atlas APIs. We will post further updates as soon as we have confirmed the scope

2. resolved 2026-08-27 13:54 UTC

   We have confirmed that all services are operational. No outage was detected by our external monitoring, however there could have been some brief packet loss in some geographies.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: GCC User Portal, Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-13 09:18 UTC

   We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible. Occurred at: Aug 13, 08:21 UTC ■Scope...

2. monitoring 2026-08-13 09:54 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-13 15:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance, Time Stamping, Edge Enroll

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2026-06-23 20:09 UTC

   One of our upstream ISPs experienced an issue in their network serving our London data centre at approximately 19:34 UTC today which caused a brief interruption to connectivity to the Atlas APIs (DSS, Certificate Issuance, TSA). Some customers may have noticed timeouts or...

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: User Portal, Document Signing Service (DSS), Certificate Issuance, Time Stamping

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-06-11 09:23 UTC

   We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve...

2. monitoring 2026-06-11 10:46 UTC

   The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.

3. resolved 2026-06-12 13:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-06-07 05:30 UTC

   We are aware of an issue starting at around 5:17 UTC on Saturday 7th June which caused timeouts and errors for connections to the Atlas HVCA and DSS APIs with total disruption lasting around 12 minutes. This appears to have been related to upstream connectivity problems, however...

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: User Portal

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-16 16:03 UTC

   We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.

2. identified 2026-04-20 16:17 UTC

   Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release.

3. monitoring 2026-04-23 19:25 UTC

   The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers.

4. resolved 2026-04-29 08:53 UTC

   Following an extended period of close monitoring, the team have confirmed that the issue is resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance, Time Stamping

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-09 12:45 UTC

   We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.

2. monitoring 2026-04-09 12:46 UTC

   The Infrastructure team have identified the root cause and are monitoring the situation.

3. resolved 2026-04-09 13:33 UTC

   The issue has been confirmed resolved

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-03-30 03:00 UTC

   We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: User Portal

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-27 19:00 UTC

   We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

2. identified 2026-03-30 16:29 UTC

   The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.

3. identified 2026-03-31 18:06 UTC

   The development team are still working on resolving the issue. We will continue to post updates as they become available

4. resolved 2026-04-03 01:07 UTC

   The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-03-17 08:14 UTC

   We have seen a brief issue with issuance on GCC causing some certificate requests to fail or be delayed over the last 15-20 minutes. The team are working to ensure the problem is resolved.

2. resolved 2026-03-17 08:30 UTC

   The issue has been confirmed as resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: OCSP & CRL Services

Failure mode: CDN or edge layer failed or served bad content. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-03-17 02:02 UTC

   We identified an issue that affected the processing of some OCSP requests. Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.

2. monitoring 2026-03-19 10:20 UTC

   We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy. To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and...

3. monitoring 2026-04-07 14:52 UTC

   Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period.

4. monitoring 2026-04-08 14:43 UTC

   Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue.

5. resolved 2026-04-13 09:19 UTC

   No further issues have been encountered

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-02-25 14:19 UTC

   The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although...

2. resolved 2026-02-25 15:15 UTC

   The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-02-18 15:21 UTC

   We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.

2. resolved 2026-02-19 10:05 UTC

   The issue was resolved last night UK time, and full functionality has now been confirmed restored.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Timestamping (Japan Certified Timestamp partner) for document signing, Document Signing Service (DSS), Time Stamping

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-01-19 10:34 UTC

   We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and...

2. monitoring 2026-01-19 10:40 UTC

   The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.

3. resolved 2026-01-19 11:54 UTC

   Our supplier has confirmed the issue is resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-12-10 14:08 UTC

   We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.

2. identified 2025-12-11 07:59 UTC

   The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.

3. resolved 2025-12-12 07:44 UTC

   The issue has been resolved and we've not seen further errors.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance, Certificate Issuance

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-12-01 10:33 UTC

   We are aware of an issue affecting TLS certificates issued on 1st December which can cause them to not be trusted by some browsers. This is caused by the trust status of some of the 2027 CT Logs. We are urgently removing affected logs from our configuration. Re-issuing affected...

2. resolved 2025-12-01 13:12 UTC

   The issue affecting TLS certificates issued on or after December 1 has been resolved. All affected CT logs have been removed from our configuration, and reissuing certificates restores trust in all major browsers. If you have not yet reissued your certificate, please do so to...

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: User Portal

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-11-28 17:51 UTC

   We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which...

2. resolved 2025-12-01 09:57 UTC

   We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: User Portal

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-27 18:20 UTC

   We are investigating an issue with the Atlas portal which is causing it to hang after login. We will post further information as we find the root cause.

2. resolved 2025-11-27 18:53 UTC

   The issue has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-25 08:05 UTC

   We’re currently investigating reports of a potential service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.

2. monitoring 2025-11-25 08:49 UTC

   Service for GCC Certificate Issuance has been restored, and customers should now be able to issue certificates normally. We are closely monitoring the system to ensure stability. The root cause is still under investigation, and we will provide updates as soon as more information...

3. resolved 2025-11-25 12:33 UTC

   The GCC Certificate Issuance service has been fully restored and is operating normally.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Time Stamping

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-21 16:41 UTC

   We are currently investigating a slightly increased error rate on the Atlas TSA service, resulting in customers receiving HTTP 503 errors in a small number of cases. Retrying failed requests should result in a successful response. We will provide updates as we identify the cause.

2. investigating 2025-11-24 17:00 UTC

   We are continuing to investigate this issue. The problem is limited to customers using Atlas Timestamping with the Japanese Qualified Timestamp service provided by our partner in Japan. However, we are yet to identify the root cause for the high failure rate of these timestamps.

3. monitoring 2025-11-24 17:31 UTC

   We have found a way to prevent the errors for affected customers and have implemented this while we confirm and resolve the root cause. We will keep a close eye on error levels on the service over the next 24 hours.

4. resolved 2025-11-25 13:25 UTC

   No further errors have been recorded.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: GCC User Portal, Certificate Issuance

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-15 11:49 UTC

   We’re currently investigating reports of a potential service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.

2. monitoring 2025-11-15 12:14 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-11-15 12:15 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-11-16 13:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2025-11-06 16:18 UTC

   We have recently experienced intermittent errors on the Atlas APIs. This seems to be related to connectivity issues with one of our ISPs. The platform is currently operating normally, however we are closely monitoring and are tuning the system to reduce the probability of any...

2. monitoring 2025-11-07 17:48 UTC

   Our ISP has confirmed the root cause and is implementing changes to prevent similar disruption in future. We are also changing some settings on our side to increase resilience. We will leave this incident in "Monitoring" status for the moment just to be sure, but all systems are...

3. resolved 2025-11-10 10:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: User Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-30 16:36 UTC

   We are investigating reports of users being unable to create credentials in the Atlas portal. We will update once we have identified the issue.

2. investigating 2025-10-30 16:51 UTC

   We have confirmed there is an issue with creating credentials and mTLS certs, resulting in an HTTP 500 error. Our team are investigating.

3. identified 2025-10-30 17:07 UTC

   We have identified the issue and are working to resolve it.

4. resolved 2025-10-30 19:23 UTC

   The issue has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-09-18 12:12 UTC

   We experienced an issue affecting API functionality for HVCA and DSS services, potentially impacting users across multiple geographies. The problem has been resolved and services are now operating normally. The team is currently monitoring system performance to ensure continued...

2. resolved 2025-09-19 05:24 UTC

   After extensive end-to-end monitoring, we confirm that the issue did not reoccur and all systems are stable. This case is now considered resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-10 13:18 UTC

   We are currently investigating an issue affecting domain claims in Atlas. Primarily this affects customers calling ACME to renew domain claims, however we have seen errors relating to direct calls to the API. Our team are working on a resolution.

2. monitoring 2025-09-10 15:27 UTC

   We have implemented a fix and are no longer seeing the errors. We are monitoring to ensure everything is stable.

3. resolved 2025-09-10 17:23 UTC

   There have been no further errors since the fix was implemented so we are marking this issue as resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-09-10 11:01 UTC

   We are currently investigating an issue which seems to be preventing domain validation emails being sent from Atlas - we are seeing a number of errors in our logs relating to email submission.

2. identified 2025-09-10 12:03 UTC

   We have identified the issue and are working with our email relay provider to resolve.

3. identified 2025-09-10 17:24 UTC

   We are continuing to work with our service provider on resolving the issue.

4. resolved 2025-09-11 06:54 UTC

   The problem has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Marketing Websites

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-17 12:47 UTC

   We are currently investigating an issue which is affecting access to the www.globalsign.com marketing site. Core service functionality is not affected.

2. resolved 2025-07-17 13:08 UTC

   The issue has been resolved and the marketing websites are fully available globally.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: GCC User Portal, Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-23 10:15 UTC

   We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.

2. monitoring 2025-06-23 10:42 UTC

   The system has now stabilised, and the GCC system is back online. We will continue monitoring GCC for a while to ensure the system has been fully restored.

3. resolved 2025-06-23 11:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2025-04-07 06:27 UTC

   We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent issuance failure. Some of the CAs were successful upon reprocessing. The team had resolved the issue, but we are continually monitoring in case of further problems. The team...

2. resolved 2025-04-07 09:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-03-21 08:52 UTC

   We are currently investigating an issue affecting Atlas certificate issuance and DSS services. We will provide an update as soon as we have confirmed the scope.

2. identified 2025-03-21 09:01 UTC

   The Infrastructure team have identified the cause and are working on a resolution. HVCA and DSS are currently unavailable. TSA services are unaffected.

3. monitoring 2025-03-21 09:16 UTC

   The issue has been resolved and we are closely monitoring as the service returns to normal parameters

4. resolved 2025-03-21 09:26 UTC

   No further issues have been seen, and the service is returning to normal throughput levels. We are marking this issue as resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-20 13:33 UTC

   We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent ca_connection error. Some of the CAs were successful upon reprocessing. The team is still investigating the issue.

2. investigating 2025-03-20 13:33 UTC

   We are continuing to investigate this issue.

3. identified 2025-03-21 08:02 UTC

   The identified issue is related to an external API integration, which is currently impacting our GCC Certificate Issuance. Our team is actively working to resolve this as quickly as possible. We appreciate your understanding and patience during this time.

4. identified 2025-03-21 09:33 UTC

   The team will prepare to implement a fix and schedule 60 minutes of downtime soon across the GCC and JCAN platform. We will inform you when maintenance starts.

5. monitoring 2025-03-21 11:08 UTC

   The issue has been resolved, but we are continually monitoring in case of further problems. The team are planning mitigations in case of re-occurrence.

6. resolved 2025-04-02 09:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Certificate Issuance

Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-02-27 01:34 UTC

   We have identified an issue which was affecting a small amount of certificate issuance through the GCC platform, causing CAA validation to fail in some cases. The team have put a temporary fix in place which seems to have resolved the problem, however we are continuing to...

2. resolved 2025-02-27 08:57 UTC

   We have confirmed that the fix put in place does address the root cause of the issue, and no further unexpected errors have been seen since this was put in place.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: Document Signing Service (DSS), Certificate Issuance, Time Stamping

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2024-11-07 17:23 UTC

   We are investigating an issue with the Atlas logging subsystem which may cause some API calls to fail intermittently (returning an HTTP 503). The team are working on resolving the problem ASAP.

2. monitoring 2024-11-07 17:29 UTC

   The team have resolved the issue and are monitoring the situation. No further related errors are being shown.

3. resolved 2024-11-07 17:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.

Affected: OCSP & CRL Services, OCSP & CRL Services

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-11-07 07:23 UTC

   The infra team is investigating certificate validity issue due to OCSP. Certificates under R3 are affected.

2. identified 2024-11-07 07:49 UTC

   The team have identified the issue and are working to resolve.

3. monitoring 2024-11-07 07:56 UTC

   The issue has been resolved. We are monitoring to ensure that there are no further errors.

4. resolved 2024-11-07 08:08 UTC

   This incident has been resolved.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-10-09 13:20 UTC

   We are seeing timeouts when connecting to https://www.globalsign.com and https://partner.globalsign.com. The web team are investigating. Core (e.g. issuance, OCSP, API, timestamping) services are unaffected.

2. monitoring 2024-10-09 13:25 UTC

   The sites are available again and our team are closely monitoring them to ensure they remain up.

3. resolved 2024-10-09 13:49 UTC

   This incident has been resolved.

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Affected: User Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-09-21 03:01 UTC

   We are investigating problems with the Atlas portal which seem to be affecting access in some geographies. Access to the APIs themselves is unaffected.

2. resolved 2024-09-21 06:41 UTC

   The issue is resolved and all global monitoring points are returning good status.

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Affected: Document Signing Service (DSS), Certificate Issuance

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-31 07:37 UTC

   We are investigating the failure of a small percentage of authentication (/login) calls on the HVCA and DSS APIs. We will post shortly when we have more information. Most calls are still succeeding.

2. monitoring 2024-07-31 07:45 UTC

   We have identified a problem with one instance of a service relating to authentication and resolved it. It looks like there are no more errors but we are closely monitoring.

3. resolved 2024-07-31 07:58 UTC

   No further authentication errors have been shown so we are considering this issue resolved.

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Affected: User Portal

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-29 14:42 UTC

   Following the maintenance today, the portal is now available again but we are investigating issues which are preventing some customers from being able to manage domains or issue certificates through the portal. The team are working on resolving this with the highest priority....

2. monitoring 2024-07-29 14:51 UTC

   We believe the issue is resolved and are performing full testing to confirm.

3. resolved 2024-07-29 15:03 UTC

   This incident has been resolved.

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Affected: Document Signing Service (DSS), Certificate Issuance, Time Stamping

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2024-06-06 06:51 UTC

   We have seen a spike in errors returned to users sending /login calls to the DSS and HVCA APIs. This started at around 06:50 UTC and looks to have recovered, although our team are closely monitoring and will be investigating the root cause.

2. identified 2024-06-06 07:01 UTC

   It looks like the issue is still present and is now causing more /login calls to fail. Our team are working on resolving the issue.

3. monitoring 2024-06-06 07:36 UTC

   Our team have resolved the issue and are closely monitoring to make sure it doesn't return. A root cause investigation is still underway.

4. resolved 2024-06-06 15:00 UTC

   We have seen no further problems so are marking this issue as resolved

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Affected: User Portal

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-05-13 09:43 UTC

   We have identified an issue which is preventing the Atlas portal from viewing and creating information such as API keys and mTLS certs. The team are working on this with the highest priority and hope to have it resolved ASAP.

2. resolved 2024-05-13 12:52 UTC

   The issue has been resolved. The portal should now be fully functional

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Affected: Document Signing Service (DSS), Certificate Issuance

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-05-08 07:51 UTC

   We are investigating a possible issue on DSS and HVCA which is causing some API calls to fail. We will post when we have more information.

2. monitoring 2024-05-08 08:21 UTC

   There was a short window between about 07:30 and 07:40 UTC where a small percentage of /login requests for the DSS and HVCA APIs failed. Everything is working normally at the current time and we are continuing to monitor until we have fully identified the root cause.

3. resolved 2024-05-08 11:25 UTC

   Following an investigation we believe the issue is fully resolved.

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Affected: Document Signing Service (DSS), Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-01 13:16 UTC

   We are seeing high levels of errors on both HVCA and DSS API calls. The team are investigating

2. investigating 2024-05-01 13:29 UTC

   The team have resolved the issue and are monitoring, however root cause has not yet been identified

3. resolved 2024-05-01 13:59 UTC

   We have confirmed that the issue is resolved. The total period of the issue was 1 minute 41 seconds, during which a percentage of API calls were affected and will have received an HTTP 503 response.

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Affected: GCC User Portal, Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-04-25 15:51 UTC

   We are currently investigating some reports of errors from parts of the GCC platform. We will confirm once we have been able to recreate the issue.

2. monitoring 2024-04-25 18:31 UTC

   Our engineers identified a small number of errors on some particular API endpoints, the issue is resolved and we are continuing to monitor. Certificate issuance was not significantly affected during this period.

3. resolved 2024-04-25 19:18 UTC

   This incident has been resolved.

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Affected: Certificate Issuance

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2024-04-24 13:20 UTC

   We have experienced a short outage on the /stats and (deprecated) /counters endpoints of the HVCA API, starting at around 12:20 UTC. No core HVCA functionality was affected, but these endpoints returned HTTP 503 for a period. This is due to a failover between servers within the...

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Affected: Certificate Issuance

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-04-10 01:58 UTC

   From 20:11 on 9 April 2024 (UTC), we noticed that some certificates were being denied for issuance. We are currently investigating the cause of this incident.

2. monitoring 2024-04-10 03:03 UTC

   Since 1:46 am on 10 April 2024 (UTC), our system has been operating without any errors. We continue to monitor the system closely to ensure optimal performance and reliability.

3. resolved 2024-04-10 04:09 UTC

   After 1:46 am on 10 April 2024 (UTC), we have not received any further alerts. Based on this, we conclude that the incident has been resolved. Thank you for your patience and understanding during this time.

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Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2024-03-20 05:30 UTC

   For a period between roughly 05:20 and 06:30 UTC, certificate issuance on Atlas (HVCA, and DSS identities) was failing. This was due to a database cluster issue. A full Incident Report will be attached once the postmortem is complete.

2. postmortem 2024-03-28 15:28 UTC

   The Incident Report for this incident is now available here: [https://media.globalsign.com/Public\_Incident\_Report\_20240320\_Atlas\_certificate\_issuance\_failure](https://media.globalsign.com/Public_Incident_Report_20240320_Atlas_certificate_issuance_failure)

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Affected: Document Signing Service (DSS)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-02-19 03:38 UTC

   Currently DSS service is partially unavailable. Infrastructure team is now investigating the cause.

2. identified 2024-02-19 08:12 UTC

   Following maintenance by one of our Japanese timestamp partners, it appears that requests for Japan Certified timestamps through DSS are failing. All other requests, and other timestamp types, are working correctly. We are investigating with the help of the Development team and...

3. identified 2024-02-19 12:09 UTC

   Working with the Development team, we have identified a potential solution for the affected customers. This is currently being tested and we hope to be able to roll it out shortly.

4. identified 2024-02-19 15:04 UTC

   Unfortunately our fix did not prove successful in testing. We are currently awaiting response from our Japan Certified timestamp partner. We will work with them to resolve the issue as soon as we hear back from them. In the meantime our Development team continue to work in...

5. monitoring 2024-02-20 08:35 UTC

   Working with our partner we have implemented a fix. Affected customers are now successfully able to obtain Japan Certified timestamps. We will continue to monitor the situation before marking as fully resolved.

6. resolved 2024-02-20 09:23 UTC

   No more failures have been observed following our changes, so we are considering the incident resolved.

Excerpts are shortened. Read the full incident on GlobalSign's status page.