Gemini (exchange)
Apps and SaaS. Source: Gemini (exchange) status page.
- Incidents, last 90 days
- 23
- Median duration
- 3h 15m
- p95 duration
- 32h 31m
- Naming an upstream provider
- 0%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| Data delayed, stale, lost or corrupted, or needing replay after recovery | 7 |
| The text does not say enough to tell | 7 |
| A provider or third-party service this vendor depends on failed | 6 |
| Login, tokens, certificates or credentials failed | 1 |
| Orchestration, control plane, service discovery or load balancing failed | 1 |
| Network, DNS, routing or connectivity failure | 1 |
Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.
Incidents per month
Hatched months are before the recorded history starts.
All recorded incidents
Temporary Sign-in Issue to Exchange and Credit Card on Gemini Website
Affected: Gemini ActiveTrader™, Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%, Gemini.com website
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating reports of some users being unable to sign in on Gemini Website and Credit Card and will share more updates here as our investigation progresses. All customer accounts and funds remain secure. Further updates to follow.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Incorrect Index Prices on Perpetual Contracts
Affected: Gemini ActiveTrader™, Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%, Websockets API
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We’re investigating an issue where index prices for Perpetual contracts are showing incorrectly. Our team is working on a fix. We’ll post an update as soon as we have more information.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
ACH deposits failing
Affected: Recurring Orders, Fiat Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
If the ACH deposits are not dual approved within 24 hours, they will be failed. This applies to deposit, instant buy, recurring buy involving ACH.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
ACH Transfers Delayed or Failing
Affected: Fiat Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Gemini Trust Company, LLC customers initiating ACH deposits or withdrawals may experience delayed or unsuccessful transfers, including instant buys and recurring transfers using ACH. Other payment methods remain available. All customer accounts and funds remain completely secure.
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resolved
ACH transfers are now processing normally, and customers can retry their transfers. Customers with recurring buys should check their ACH payment method for any required action, while customers whose ACH deposit for a crypto purchase failed or was canceled should initiate a new...
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Cosmos (ATOM) Deposits and Withdrawals are temporarily unavailable
Affected: Cosmos Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Cosmos (ATOM) Deposits and Withdrawals are temporarily unavailable. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
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investigating
We are continuing to investigate this issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Credit Card Support Calls Unavailable
Affected: Gemini Credit Card™
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Customers are currently unable to reach Credit Card customer support by phone. All customer accounts and funds remain completely secure.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed Solana Deposits and Withdrawals
Affected: Solana Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Customers may experience a delay in processing Solana deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
investigating
We are continuing to investigate this issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Internal Transfer between Accounts Temporarily Unavailable
Affected: Fiat Deposits and Withdrawals, Crypto Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Users are currently experiencing an issue with the internal account transfer feature. All customer accounts and funds remain completely secure. We will provide further updates as soon as they become available.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed Sui Deposits and Withdrawals
Affected: SUI Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Customers may experience a delay in processing Sui deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed Polkadot Deposits and Withdrawals
Affected: Polkadot Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Customers may experience a delay in processing Polkadot deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Gemini Exchange Connectivity Issues
Affected: Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Customers in some APAC countries may experience slow connectivity and timeouts when accessing Gemini Exchange via web or the mobile app. The team is investigating. All customer accounts and funds remain completely secure.
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investigating
We are continuing to investigate this issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed Cosmos Deposits and Withdrawals
Affected: Cosmos Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Customers may experience a delay in processing Cosmos deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed Polkadot Deposits and Withdrawals
Affected: Polkadot Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Customers may experience a delay in processing Polkadot deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed order completion email notifications
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are experiencing a delay in processing order records, which may cause some users to see delayed or missing order completion email notifications. No records are missing. However some customers may not be able to receive emails for fully filled orders, or receive them with a...
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
BSC Network Delays
Affected: Binance USD Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Websockets (wss://ws.gemini.com) connectivity issues
Affected: Websockets API
Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are noticing some clients unable to connect to wss://ws.gemini.com & investigating issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
TON deposits, withdrawals and trading capabilities are temporarily unavailable
Affected: Crypto Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Gemini users will be temporarily unable to trade or transfer TON. All customer accounts and funds will remain secure during this period. We will provide updates as soon as they become available.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Outage for Deposits and Withdrawals for Cosmos
Affected: Cosmos Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
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identified
The issue has been identified and a fix is being implemented.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Outage for Sui deposits and withdrawals
Affected: Crypto Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
identified
The issue has been identified and a fix is being implemented.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Singapore Withdrawals Temporarily Unavailable
Affected: Fiat Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
-
investigating
Some customers in Singapore are currently unable to withdraw funds on web and mobile due to no available payment methods. Our team is investigating and will provide updates as work continues. All customers' assets remain secure.
-
investigating
We are continuing to investigate this issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delays in account balances updating after transactions
Affected: Exchange Trading Engine
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Customers may experience delays in seeing updated balances following a successful transaction. All customers' assets remain secure.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Ripple Ledger Transfers Currently Unavailable
Affected: Crypto Deposits and Withdrawals, XRP Deposits & Withdraw
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Customers may be temporarily unable to deposit or withdraw crypto via the XRP Ledger (XRPL). All customer accounts and funds remain completely secure.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed Solana Deposits and Withdrawals
Affected: Solana Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Customers may experience a delay in processing Solana deposits and withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Sui Deposits and Withdrawals Delayed
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Sui deposits and withdrawals are delayed. All customer accounts and funds remain completely secure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
TON Deposits and Withdrawals Delayed
Affected: Crypto Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
TON deposits and withdrawals are delayed. All customer accounts and funds remain completely secure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delays for Filecoin Deposits and Withdrawals
Affected: Filecoin Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delayed Solana Withdrawals
Affected: Solana Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Some customers may experience a delay in Solana withdrawals. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Delays to Solana deposits and withdrawals
Affected: Crypto Deposits and Withdrawals, Solana Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
XRPL chain-monitor finalization stalled
Affected: XRP Deposits & Withdraw
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating delays affecting crypto deposits and withdrawals on the XRP Ledger (XRPL) network.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Base Network Delays
Affected: Crypto Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Deposits and withdrawals on the Base network may take longer than expected due to an issue affecting the Base network. Other services continue to function normally. All customer accounts and funds remain completely secure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Multi-service degradation - market data, order management impact and transfers
Affected: Gemini ActiveTrader™, REST API, Websockets API, Crypto Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We're aware of an issue affecting price updates, order cancellations, crypto transfers, and portfolio/balance displays. Our team is actively investigating. Your funds are safe. We'll post an update shortly.
-
investigating
We are continuing to investigate this issue.
-
monitoring
A fix has been implemented and we are monitoring the results.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Deployment for web-server-trading
Affected: Gemini ActiveTrader™, Gemini.com website
Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Investigating — We identified an issue affecting order placement and cancellation. During this window, attempts to submit or cancel orders would have received an error response. No orders were partially executed or left in an indeterminate state — all affected requests failed...
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
EVM Chains Deposits/Withdrawals Delayed.
Affected: Crypto Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating an issue regarding EVM Chains deposits and withdrawals being temporarily delayed. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Gemini.com Public Website Unavailable
Affected: Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%, Gemini.com website
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
We are currently investigating issue. Issue affecting Gemini website which is currently unavailable. All funds remain secure. We will provide updates as they become available.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Portfolio Charts Temporarily Degraded
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Some users may notice gaps in their daily portfolio chart data. We have identified the issue and are working on correcting. All funds remain secure
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Some customers may experience issues placing orders on Web and Mobile.
Affected: Gemini ActiveTrader™, Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
Some customers may be unable to place orders on Web and Mobile. We are actively investigating.
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monitoring
A fix has been implemented and we are monitoring the results. All funds remain secure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Websockets (legacy) order events connections issues
Affected: Websockets API
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Some users may notice connectivity issues when using legacy wss endpoint /v1/order/events. This is due to underlying cloud infrastructure maintenance window for next 4-6 hours.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Portfolio Balance Discrepancy
Affected: Crypto Deposits and Withdrawals
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
-
investigating
A service disruption is affecting visibility of assets in some customers portfolios. This affects visualization only, and all funds remain safe.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Sui Transfers Unavailable
Affected: Crypto Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
-
investigating
Customers are unable to deposit or withdraw Sui due to upstream network issue, not Gemini issue. All customer accounts and funds remain completely secure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Customers unable to deposit and withdrawal on Base.
Affected: Crypto Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Some customers may be unable to deposit and withdrawal on Base. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Sui Transfers Unavailable
Affected: Crypto Deposits and Withdrawals
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
-
investigating
Customers are unable to deposit or withdraw Sui. All customer accounts and funds remain completely secure.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Missing events in the order history
Affected: REST API, Websockets API
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We have identified a handful of accounts which are missing events from order history from selected endpoints such as /v1/orders/history, /history/trades & /v1/order/events. Currently working on a fix for this.
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investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
API endpoint /v1/mytrades not returning all trades
Affected: REST API
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We have identified an issue with /v1/mytrades endpoint missing some trades for selected accounts. All trading systems remain available, and this is affecting trade history only.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Instant Quotes Not Working
Affected: Gemini ActiveTrader™, Crypto Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Customers are unable to place instant cryptocurrency orders.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Active Trader is currently experiencing loading issues.
Affected: Gemini ActiveTrader™
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating an issue regarding the Active Trader interface. All customer accounts and funds remain completely secure. Updates will be provided once they are available.
-
investigating
We are continuing to investigate this issue.
-
resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Address Book Updates Unavailable
Affected: Crypto Deposits and Withdrawals
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Institutional customers with many accounts and addresses may be unable to add new allowlisted addresses to their address book. Existing allowlisted addresses continue to function normally. All customer accounts and funds remain completely secure.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
SMS Codes Unavailable in UK
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Some UK customers may be unable to receive SMS codes when attempting account recovery or password reset. Other two factor authentication methods continue to function normally. All customer accounts and funds remain completely secure. We will post updates as they become available.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Long loading times on some pages
Affected: Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Customers might occasionally experience long loading time of the order, trade or transaction history pages. Our team is working on a fix, and updates will be provided once they are available.
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identified
Customers might occasionally experience long loading time of the order, trade or transaction history pages. Our team is working on a fix, and updates will be provided once they are available.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Some Trading Features Unavailable
Affected: Gemini ActiveTrader™, Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Some customers are unable to sell assets, or access asset and activity pages on the Gemini app and in Gemini mode on web. ActiveTrader on web remains available. All customer accounts and funds remain completely secure.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.
Service Disruption eOTC
Affected: Gemini eOTC
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Gemini is investigating reports of potential service disruptions impacting eOTC. All customer accounts and funds remain completely secure. Further updates to follow.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Gemini (exchange)'s status page.