Gandi

Affected: Simple Hosting FR-SD3, Cloud FR-SD3

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-06 10:47 UTC

   We are currently investigating this issue.

2. resolved 2026-10-06 11:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting LU-BI1

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-10 12:54 UTC

   We will be undergoing a maintenance on PaaS platform in LU-BI1. You can encounter temporary timeout or 500 errors on your instance

2. investigating 2026-09-10 12:55 UTC

   We are continuing to investigate this issue.

3. resolved 2026-09-11 16:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-09 16:59 UTC

   We are investigating some issues with some of the webhosting instances on SD6

2. resolved 2026-09-09 20:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: PUBLIC API v5, admin.gandi.net

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-07 18:57 UTC

   We are experiencing slowness on change_owner domain operations.

2. investigating 2026-09-07 18:57 UTC

   change_owner operations can experience up to 12 hours delay

3. resolved 2026-09-08 15:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: www.gandi.net, admin.gandi.net, shop.gandi.net

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-03 15:04 UTC

   We are currently investigating this issue.

2. investigating 2026-09-03 16:42 UTC

   We are continuing to investigate this issue.

3. resolved 2026-09-03 16:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6, Cloud FR-SD6, GandiCloud VPS FR-SD6

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-11 08:34 UTC

   We are currently investigating the issue.

2. investigating 2026-08-11 10:08 UTC

   We are investigating a performance issue impacting 3 unit in FR-SD6.

3. investigating 2026-08-11 10:08 UTC

   We are continuing to investigate this issue.

4. investigating 2026-08-11 11:45 UTC

   We are proceeding to a storage unit restart. You could encounter timeout on your GandiCloud VPS or PaaS

5. investigating 2026-08-11 12:23 UTC

   We are proceeding to another storage unit restart. You could encounter timeout on your GandiCloud VPS or PaaS

6. monitoring 2026-08-11 13:01 UTC

   A fix has been implemented and we are monitoring the results.

7. resolved 2026-08-11 13:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: admin.gandi.net

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-11 08:15 UTC

   We are currently investigating this issue.

2. identified 2026-08-11 08:28 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-08-11 09:17 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-08-11 09:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-07-29 08:26 UTC

   We are currently investigating this issue.

2. identified 2026-07-29 10:02 UTC

   The domain registry Afnic confirmed that they are investigating an issue regarding these TLD, we are awaiting the resolution on their side

3. resolved 2026-07-29 10:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-21 13:31 UTC

   We are currently investigating this issue.

2. resolved 2026-07-21 15:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-07-10 15:08 UTC

   .cz operations are currently unavailable due to a technical issue with a third-party component. We are working to resolve this as a matter of priority and expect service to be restored shortly.

2. resolved 2026-07-14 14:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6, Cloud FR-SD6

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-08 08:38 UTC

   We are having an issue with one of our storage units at SD6. Some WebHosting instances and Cloud servers are not available at the moment. We are working to fix this issue.

2. identified 2026-07-08 08:44 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-08 08:56 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-08 09:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD5, Cloud FR-SD5

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-06-24 09:34 UTC

   We are currently investigating this issue.

2. identified 2026-06-24 09:49 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2026-06-24 10:47 UTC

   We are continuing to work on a fix for this issue

4. identified 2026-06-24 11:18 UTC

   We have encountered an hardware issue on the JBOD. Root cause is fixed and we are processing to final verifications

5. monitoring 2026-06-24 11:31 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2026-06-24 12:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-22 09:02 UTC

   .pt operations are currently unavailable due to a technical issue. We are working to resolve this as a matter of priority and expect service to be restored shortly.

2. identified 2026-06-22 09:55 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-06-22 12:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: LiveDNS

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-05-12 10:28 UTC

   We are currently investigating an unusual latency issue with updating the zone files.

2. monitoring 2026-05-12 10:46 UTC

   We identified an issue in the monitoring system that triggered a false positive regarding latency. No customers were impacted.

3. resolved 2026-05-12 10:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD3

Failure mode: Hardware, power, cooling or another physical failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-04-23 08:31 UTC

   We had to reboot a storage unit do to an issue.

2. monitoring 2026-04-23 08:41 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-23 08:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-17 12:00 UTC

   .fi operations are currently unavailable due to a technical issue with a third-party component. .We are working to resolve this as a matter of priority and expect service to be restored shortly.

2. investigating 2026-04-17 12:01 UTC

   We are continuing to investigate this issue.

3. resolved 2026-04-17 13:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-16 09:03 UTC

   We are currently investigating this issue.

2. identified 2026-04-16 09:11 UTC

   Also impacted .re, .tf, .wf, .yt, .pm

3. identified 2026-04-16 11:30 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2026-04-16 11:30 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-04-16 12:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting LU-BI1

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-24 12:33 UTC

   We are currently investigating this issue.

2. investigating 2026-03-24 15:04 UTC

   We are still investigating this issue

3. identified 2026-03-24 16:06 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2026-03-24 16:26 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-03-24 21:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD3

Failure mode: Traffic surge or denial-of-service attack. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-03-19 12:08 UTC

   We are currently investigating this issue.

2. monitoring 2026-03-19 12:48 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-19 15:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD3

Failure mode: Hardware, power, cooling or another physical failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-18 13:00 UTC

   We are currently investigating this issue.

2. monitoring 2026-03-18 13:29 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-18 13:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-09 08:42 UTC

   impacted Registry: Asnic List of TLD(s) impacted: as Impacted operations: Create , Renew, Transfer, Restore We ave issue connection with the Registry's backend; We are contacting the Registry administration to have more information

2. resolved 2026-03-10 09:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD5, Cloud FR-SD5

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-02-06 09:15 UTC

   We are having an issue with one of our storage units. Some WebHosting instances and Cloud servers are not available at the moment. We are working to fix this issue.

2. identified 2026-02-06 09:20 UTC

   We are continuing to work on a fix for this issue.

3. identified 2026-02-06 10:17 UTC

   We are continuing to work on a fix for this issue.

4. monitoring 2026-02-06 11:17 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2026-02-06 13:32 UTC

   We are continuing to monitor for any further issues.

6. resolved 2026-02-06 15:23 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD5

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-01-27 09:29 UTC

   some of our hosting VM are unreachable, we are investigating the situation

2. monitoring 2026-01-27 10:10 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-01-27 10:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Failure mode: Hardware, power, cooling or another physical failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-01-27 06:50 UTC

   We have lost our second electrical pathway for SD4 / SD5 / SD6. There is no impact since all our equipment have redundant power supply. We are working to restore this second electrical pathway

2. identified 2026-01-27 11:57 UTC

   Our partner informed us that the maintenance is schedule to end between 6 and 7 pm Paris time. All services are correctly operational and no impact is expected until the end of our partner maintenance

3. monitoring 2026-01-27 11:59 UTC

   Our partner informed us that the maintenance is schedule to end between 6 and 7 pm Paris time. All services are correctly operational and no impact is expected until the end of our partner maintenance

4. resolved 2026-01-29 13:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Roundcube webmail, Sogo webmail, Access (IMAP/POP3)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-20 14:13 UTC

   We must proceed to an emergency maintenance. You may experience issue accessing mail using pop3/imap or webmail.

2. resolved 2026-01-20 14:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-13 00:17 UTC

   We are currently investigating this issue.

2. resolved 2026-01-13 05:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-11 19:30 UTC

   We are currently investigating this issue.

2. resolved 2026-01-12 11:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6, Cloud FR-SD6, GandiCloud VPS FR-SD6

Failure mode: Hardware, power, cooling or another physical failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-09 13:55 UTC

   We are currently proceeding to an emergency maintenance on a storage unit.

2. identified 2026-01-09 14:09 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-01-09 14:29 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-01-09 15:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6

Failure mode: Traffic surge or denial-of-service attack. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-12-19 14:37 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2025-12-19 15:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-19 16:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6

Failure mode: Traffic surge or denial-of-service attack. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-12-18 13:57 UTC

   We are working to mitigate the issue

2. resolved 2025-12-18 17:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: SMTP in, Simple Hosting FR-SD3, www.gandi.net, PUBLIC API v4, Domain name registration, LiveDNS, SMTP out, Simple Hosting FR-SD5, PUBLIC API v5, Billing / payments, {abc}.dns.gandi.net, Roundcube webmail, Simple Hosting FR-SD6, admin.gandi.net, ns6.gandi.net, Sogo webmail, Simple Hosting LU-BI1, shop.gandi.net, Access (IMAP/POP3), Cloud FR-SD3, Go Sitebuilder, Cloud FR-SD5, Forwarding, Cloud FR-SD6, Web redirection services, Cloud LU-BI1, Network, SSL Certificates, GandiCloud VPS FR-SD6, Security alert

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-16 10:34 UTC

   We are currently investigating this issue.

2. monitoring 2025-12-16 10:45 UTC

   A fix has been implemented and we are monitoring the results.

3. identified 2025-12-16 11:03 UTC

   We are still working on this issue.

4. monitoring 2025-12-16 11:14 UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring 2025-12-16 14:25 UTC

   Impact is mitigated. We are still monitoring the situation

6. identified 2025-12-16 16:02 UTC

   We must proceed to an emergency maintenance on our main database cluster. This is scheduled at 17:15 CET

7. resolved 2025-12-16 19:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6

Failure mode: Hardware, power, cooling or another physical failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-12-09 08:25 UTC

   We have to reboot some of our webhosting compute nodes. Some instances may have a few minutes of unavailability in the coming hours.

2. resolved 2025-12-09 17:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6

Failure mode: Hardware, power, cooling or another physical failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-12-08 13:57 UTC

   We have to reboot some of our webhosting compute nodes. Some instances may have a few minutes of unavailability in the coming hours.

2. resolved 2025-12-08 16:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: admin.gandi.net

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-01 08:56 UTC

   We are experiencing some slow down in domain contact update

2. resolved 2025-12-02 09:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration, PUBLIC API v5

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-11-27 13:45 UTC

   A fix has been implemented and we are monitoring the results.

2. monitoring 2025-11-27 14:15 UTC

   We are continuing to monitor for any further issues.

3. resolved 2025-11-27 15:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting LU-BI1

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-21 09:59 UTC

   We are investigating a simple hosting issue on our BI1 datacenter

2. identified 2025-11-21 10:59 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-11-21 11:40 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-11-21 14:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Billing / payments, admin.gandi.net, shop.gandi.net

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-19 03:39 UTC

   We have identified several timeout issues on different services on our platform

2. identified 2025-11-19 03:42 UTC

   We identifier the root cause, and we are working to mitigate the issue

3. monitoring 2025-11-19 05:16 UTC

   We continue to monitor the situation some delay may be observed in some cases but all services are operational

4. resolved 2025-11-19 08:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Web redirection services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-13 12:21 UTC

   We are currently investigating this issue.

2. monitoring 2025-11-13 13:51 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-13 15:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Roundcube webmail, Sogo webmail, Access (IMAP/POP3)

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-11-10 09:57 UTC

   we have an issue on a storage unit on mail platform impacting a subset of mailboxes we are working on getting all service back

2. monitoring 2025-11-10 10:03 UTC

   We fixed the issue

3. resolved 2025-11-10 12:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD6, Cloud FR-SD6, GandiCloud VPS FR-SD6

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-08 02:47 UTC

   We have detected a fault on one of our storage unit at SD6. We are investigating.

2. monitoring 2025-11-08 03:08 UTC

   We fixed the storage unit issue, we are checking all impacted resources and we might have to reboot some VMs

3. resolved 2025-11-08 03:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD3

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-05 21:33 UTC

   We are currently investigating this issue.

2. investigating 2025-11-05 21:43 UTC

   We are continuing to investigate this issue.

3. investigating 2025-11-05 22:01 UTC

   We are continuing to investigate this issue.

4. resolved 2025-11-05 22:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Roundcube webmail, Sogo webmail, Access (IMAP/POP3)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-30 08:09 UTC

   we are experiencing an issue with a subset of mailboxes , you are currently unable to access them, all email will be received after the fix

2. monitoring 2025-10-30 08:20 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-10-30 08:20 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-10-30 08:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Billing / payments

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-22 09:15 UTC

   We are currently investigating this issue.

2. monitoring 2025-10-22 09:20 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-10-22 09:21 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-10-22 09:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: www.gandi.net, Billing / payments, admin.gandi.net, shop.gandi.net

Failure mode: A configuration change caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-08 12:16 UTC

   We are currently investigating this issue.

2. investigating 2025-10-08 12:20 UTC

   We are continuing to investigate this issue.

3. investigating 2025-10-08 12:20 UTC

   the impact is larger then initially assessed we updated the affected services

4. identified 2025-10-08 12:22 UTC

   We identified the root which is related to a Human error,

5. identified 2025-10-08 12:34 UTC

   updating incident criticality

6. identified 2025-10-08 12:40 UTC

   We are continuing to work on a fix for this issue.

7. identified 2025-10-08 12:58 UTC

   We are continuing to work on a fix for this issue.

8. monitoring 2025-10-08 13:46 UTC

   We are continuing to resolve the issues, services are getting back to normal progressively

9. monitoring 2025-10-08 14:58 UTC

   We are continuing to monitor for any further issues.

10. resolved 2025-10-08 15:06 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting LU-BI1, Cloud LU-BI1

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-05 15:41 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2025-10-05 15:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-05 15:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting LU-BI1, Cloud LU-BI1

Failure mode: Hardware, power, cooling or another physical failure. Root cause: Hardware or facility. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-02 05:18 UTC

   We are currently investigating this issue.

2. monitoring 2025-10-02 05:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-02 07:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Domain name registration

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-24 14:08 UTC

   We are currently investigating this issue.

2. resolved 2025-09-25 09:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: LiveDNS

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-17 15:31 UTC

   We are currently investigating this issue.

2. identified 2025-09-17 15:44 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-09-17 16:21 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-09-17 17:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Simple Hosting FR-SD3

Failure mode: Hardware, power, cooling or another physical failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-09-15 09:20 UTC

   We are having an issue with one of our simple hosting compute node. Some instances are not available for the moment. We are working to fix this issue.

2. resolved 2025-09-15 09:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.

Affected: Cloud LU-BI1

Failure mode: Hardware, power, cooling or another physical failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-09-08 08:26 UTC

   We are having an issue with one of our IaaS compute node. Some VMs are not available for the moment. We are working to fix this issue.

2. monitoring 2025-09-08 08:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-09-08 09:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Gandi's status page.