Flutterwave

Affected: Dashboard

1. investigating 2026-10-21 15:04 UTC

   Dear Valued Merchant, Please be informed that Multi-Currency onboarding is temporarily unavailable for new sign-ups. As a result, the Balance tab will not be accessible to new users during this period. For merchants whose Multi-Currency onboarding was still in progress, the...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

1. identified 2026-10-21 13:17 UTC

   Dear Valued Merchant, Some GHS payments may currently be failing or not completing, following an issue affecting one of our banking partners in Ghana. We are working to restore normal service and will share further updates as they become available. We apologize for the...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

1. investigating 2026-10-21 10:50 UTC

   Dear Valued Merchant, NGN bank transfer payments made through Wema are currently not completing. We have escalated the matter to Wema and are working closely with them to restore normal service. We will share further updates as soon as we hear back. We apologize for the...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-20 12:11 UTC

   Merchants accepting ZAR Flash vouchers may experience failed or incomplete payments because of an issue with the service provider. We are investigating with them and will keep you informed of any progress. We apologize for the disruption and appreciate your patience and...

2. resolved 2026-10-20 12:27 UTC

   Normal service has resumed for ZAR Flash voucher payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing smoothly. We apologize for the disruption and appreciate your patience.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-10-19 12:07 UTC

   Dear Valued Merchant, Some NGN card payments are currently failing due to an issue with one of our service providers. The provider is reviewing the issue, and we are working with them to restore normal payment processing. We will share further updates as they become available....

2. resolved 2026-10-19 12:47 UTC

   NGN card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-19 12:05 UTC

   Dear Valued Merchant, Merchants receiving NGN payments through Wema Bank virtual accounts may notice delays in recipient name verification and in payment notifications. This is due to a slowdown at Wema Bank, and the provider is working to resolve it as soon as possible. We will...

2. resolved 2026-10-19 14:27 UTC

   Normal service has resumed for NGN payments received through Wema Bank virtual accounts. Name verification and payment notifications are no longer delayed, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs, Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-19 09:10 UTC

   Dear Valued Merchant, You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available. We apologize for the...

2. resolved 2026-10-19 16:59 UTC

   Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs, Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-19 09:10 UTC

   Dear Valued Merchant, You may be unable to receive some KES payments at the moment due to a service downtime affecting one of our providers. Our team is working to resolve the issue, and we will share further updates as more information becomes available. We apologize for the...

2. resolved 2026-10-19 16:59 UTC

   Normal service has resumed for KES payments after the earlier disruption. Payments are processing as expected, and we will keep monitoring to ensure continued stability. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs

1. identified 2026-10-19 08:22 UTC

   Dear Valued Merchant, Transfers out of POS agent accounts have been temporarily paused. Agents can still accept payments, but moving funds out of their accounts is paused at this time. We will keep you informed as soon as more information is available. Our Support team is...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-19 07:26 UTC

   Dear Valued Merchant, Some NGN outgoing bank transfers may be affected due to a service disruption with one of our providers. The provider has been informed and we will keep you informed as more information becomes available. We apologize for the disruption and appreciate your...

2. resolved 2026-10-20 09:21 UTC

   Normal service has resumed for NGN bank transfers after the earlier disruption. We will continue to monitor the service to ensure it remains stable. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-19 07:24 UTC

   Dear Valued Merchant, A disruption with one of our banking partners is affecting the creation of both dynamic and static accounts used to accept GHS bank transfer payments. As a result, you may be unable to generate these accounts. The issue has been escalated, and we will share...

2. resolved 2026-10-19 10:16 UTC

   The generation of dynamic and static accounts for GHS bank transfer payments has returned to normal following the earlier disruption. You can now create these accounts as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-18 20:05 UTC

   Dear Valued Merchant, You may be unable to generate new account details for receiving payments through Zenith Bank, which means some incoming payments may not be completed. Our team is actively investigating and working to restore normal service, and we will share further...

2. resolved 2026-10-19 07:21 UTC

   The issue affecting the creation of account details for receiving payments through Zenith Bank has been resolved. Normal service has resumed, and we continue to monitor closely. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-18 18:35 UTC

   Dear Valued Merchant, Some mobile money payments may currently fail or not complete successfully. The affected services include mobile money payments in UGX, GHS and KES, along with certain other mobile money options. The issue is related to one of our service providers, and we...

2. resolved 2026-10-19 07:28 UTC

   Mobile money payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-10-17 18:41 UTC

   Dear Valued Merchant, Some GHS mobile money payouts may currently fail or be delayed due to a service disruption with one of our providers. Our team is working to restore normal service and will share further updates as they become available. We apologize for the disruption and...

2. resolved 2026-10-17 19:06 UTC

   Normal service has resumed for GHS mobile money payouts after the earlier disruption. We are continuing to monitor the service to ensure it remains stable. We're sorry for the inconvenience and thank you for bearing with us.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-16 15:08 UTC

   Dear Valued Merchant, A service disruption is affecting the processing of incoming KES payments, and some payments may not complete as expected. Our team is looking into the matter and will keep you informed as we learn more. We're sorry for the inconvenience and thank you for...

2. resolved 2026-10-16 15:12 UTC

   Normal service has resumed for KES payments after the earlier disruption. We are continuing to monitor closely to ensure payments keep processing as expected. We're sorry for the inconvenience and thank you for bearing with us.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-16 09:38 UTC

   Dear Valued Merchant, USD card payments are currently failing due to an issue with one of our service providers. We have notified the provider, who is working to restore normal service. We will share further updates as more information becomes available. We apologize for the...

2. resolved 2026-10-16 12:55 UTC

   USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-16 09:36 UTC

   Dear Valued Merchant, Merchants accepting NGN payments by Wema Bank transfer may find that recipient name verification is failing, and that some transaction notifications arrive later than expected. We have notified the provider, who is working on a fix. We will keep you...

2. resolved 2026-10-17 18:49 UTC

   Normal service has resumed for NGN Wema Bank transfer payments, including recipient name verification and transaction notifications. We will keep monitoring to ensure things remain stable. We're sorry for the inconvenience and thank you for bearing with us.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Dashboard

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-16 09:04 UTC

   Dear Valued Merchant, We are experiencing issues with balance history display on Flutterwave for Business dashboard. Our team is working to restore it and will share an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience....

2. resolved 2026-10-16 09:47 UTC

   Dear Valued Merchant, Balance history is now displaying normally on Flutterwave for Business. We apologize for the inconvenience and appreciate your patience. Affected Services: Affected Markets: Global

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: OTP Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-16 08:43 UTC

   Dear Valued Merchant, There is an issue with the delivery of SMS OTPs on GHS transactions. As a result, payments requiring an OTP may be delayed or unable to complete. We are investigating the cause and will keep you informed as progress is made. We apologize for the...

2. resolved 2026-10-16 15:16 UTC

   SMS OTP delivery for GHS transactions has returned to normal following the earlier disruption. Payments requiring an OTP are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Dashboard

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-15 16:05 UTC

   Dear Valued Merchant, You may be unable to log in to your F4B account on web and mobile. Our team is working to restore access and will share further updates as they become available. We apologize for the disruption and appreciate your understanding. Affected Services: Affected...

2. resolved 2026-10-16 08:00 UTC

   Login to F4B on web and mobile has returned to normal following the earlier disruption. You can now access your account as usual, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-15 09:37 UTC

   Dear Valued Merchant, Notifications for some bank transfer payments may be arriving later than expected. Our team is looking into the matter and we will keep you informed as more information becomes available. We apologize for any disruption this causes and thank you for your...

2. identified 2026-10-15 09:38 UTC

   Dear Valued Merchant, Notifications for some bank transfer payments may be arriving later than expected. Our team is looking into the matter and we will keep you informed as more information becomes available. We apologize for any disruption this causes and thank you for your...

3. identified 2026-10-15 09:49 UTC

   Notifications for bank transfer payments have returned to normal following the earlier delays. Any delayed notifications are currently being processed, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding.

4. resolved 2026-10-15 10:33 UTC

   Notifications for bank transfer payments have returned to normal. All delayed notifications have been delivered, new payments are being confirmed in real time. We apologize for the disruption and appreciate your patience.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-14 14:05 UTC

   Dear Valued Merchant, Merchants accepting USD card payments may see some payment attempts fail. We are looking into the cause and will keep you informed as we learn more. We're sorry for the inconvenience and thank you for your patience. Affected Services: Affected Markets: US

2. resolved 2026-10-14 20:56 UTC

   USD card payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: US

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-13 23:07 UTC

   Dear Valued Merchant, Outbound NGN payouts, including transfers from your dashboard, are back online and processing normally, so you can safely resume NGN transfers. Outbound payouts remain temporarily paused in GHS, KES, UGX, ZMW, RWF, TZS, MWK, EGP, XOF, XAF, USD, GBP and EUR...

2. identified 2026-10-14 09:42 UTC

   Dear Valued Merchant, Here is our latest progress as services return. Payouts are confirmed working in NGN, GHS, UGX, ZMW, RWF, TZS, GBP and EUR, Mobile money payments, Account features: Balance visibility (excluding stablecoins), balance history, statement generation,...

3. identified 2026-10-14 10:47 UTC

   Dear Valued Merchant, KES payouts have been restored and are processing normally. We apologize for the disruption and appreciate your patience and understanding.

4. identified 2026-10-14 14:15 UTC

   Payouts in NGN, GHS, KES, UGX, ZMW, RWF, TZS, GBP, USD and EUR have been restored, alongside merchant settlements, mobile money payments and key account features. However, payouts in MWK, EGP, XOF, XAF and ZAR, stablecoin balance visibility, airtime and bill payments remain...

5. identified 2026-10-14 14:20 UTC

   We are aware of payout transactions from 13 October that are still showing as pending. The team is reconciling their statuses. We’ll share updates as they become available. Thank you for your patience and understanding.

6. resolved 2026-10-15 10:13 UTC

   We are pleased to confirm that XOF, XAF, ZAR, MWK and EGP are back online. We sincerely apologize for the impact and thank you for your continued understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Dashboard

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-13 20:25 UTC

   Dear Valued Merchant, You may be unable to log in to the F4B Dashboard or may experience delays when using it. Payment processing, including collections and webhook notifications, are not affected and continues to operate normally. We are working to restore full access and will...

2. resolved 2026-10-13 20:47 UTC

   Login access to the F4B Dashboard has been restored and the dashboard is working as expected. We continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected Markets: Global

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Checkout JS

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-13 16:33 UTC

   Dear Valued Merchant, Some GHS mobile money payments made with Telecel may currently fail due to intermittent issues with one of our service providers. We are working with the provider to restore normal payment processing and will share further updates as they become available....

2. resolved 2026-10-14 20:58 UTC

   Mobile money (Telecel) payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services:...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs, Collections APIs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-13 10:36 UTC

   Dear Valued Merchant, You may be unable to complete some payments made through mobile money and USSD across multiple markets, including Senegal, Cote d'Ivoire, Burkina Faso and Cameroon. We are working to restore normal service while we establish the full scope of the issue. We...

2. resolved 2026-10-13 14:28 UTC

   Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services:...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs, Collections APIs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-13 10:36 UTC

   Dear Valued Merchant, You may be unable to complete some payments made through mobile money and USSD across multiple markets, including Senegal, Cote d'Ivoire, Burkina Faso and Cameroon. We are working to restore normal service while we establish the full scope of the issue. We...

2. resolved 2026-10-13 14:28 UTC

   Mobile money and USSD payments have returned to normal following the earlier disruption. Payments are processing as expected, and we continue to monitor the service closely. We apologize for the disruption and appreciate your patience and understanding. Affected Services:...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Flutterwave API

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-13 09:28 UTC

   Dear Valued Merchant, You may be unable to view your balances on the Send and F4B applications at the moment. The cause has been identified, and our engineers are working to bring balance visibility back to normal. We will keep you informed as we make progress. We apologize for...

2. resolved 2026-10-13 14:26 UTC

   Balances are now displaying again on the Send and F4B applications following the earlier disruption. Normal service has resumed, and we continue to monitor closely. We apologize for the inconvenience and appreciate your patience and understanding. Affected Services: Affected...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-12 15:54 UTC

   Dear Valued Merchant, Some NGN payouts are currently showing as pending and may take longer than expected to complete. Our team is actively working on a fix, and we will share further updates as they become available. We apologize for the disruption and appreciate your...

2. resolved 2026-10-13 06:38 UTC

   Normal service has resumed for NGN payouts, and payouts are now processing as expected. We will continue to monitor the service to ensure it remains stable. We apologize for the inconvenience and thank you for bearing with us. Affected Services: Affected Markets: Nigeria

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-10-12 11:00 UTC

   Dear Valued Merchant, You may currently experience issues with RWF mobile money payments and payouts due to a service disruption affecting MTN. We are investigating and working to restore normal service, and we will keep you informed as more information becomes available. We...

2. resolved 2026-10-13 06:35 UTC

   Normal service has resumed for RWF mobile money payments and payouts after the earlier disruption. We will continue to monitor the service to ensure it remains stable. We're sorry for the inconvenience and thank you for bearing with us.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-10-11 07:08 UTC

   Dear Valued Merchant, Some dashboard features, including bulk payouts, receipt and report downloads, payment link QR codes, and document uploads, are temporarily unavailable due to an ongoing system maintenance. Standard checkout, collections, API payouts, and wallet transfers...

2. identified 2026-10-13 06:44 UTC

   Dynamic QR code generation for Payment Links has been restored and is now available.

3. resolved 2026-10-14 13:49 UTC

   The reported dashboard issues have been resolved, and the affected features are now available. Please note that payout availability on certain corridors remains subject to a separate ongoing issue, as communicated on our status page. We apologize for any inconvenience caused and...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-09 14:07 UTC

   Dear Valued Merchant, Merchants accepting USD card payments may experience failed or incomplete payments because of an issue affecting one of our service providers. The provider has been notified, and we are following up on progress towards restoring normal service. We will keep...

2. resolved 2026-10-13 06:47 UTC

   Normal service has resumed for USD card payments after the earlier disruption. We will continue to monitor the service to ensure payments keep processing smoothly. We apologize for the inconvenience and thank you for bearing with us.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Dashboard

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-08 11:57 UTC

   Dear Valued Merchant, You may experience delays when logging in to Send through the mobile app or the web portal. The delays are intermittent, and our team is actively working to restore normal access. We will share further updates as they become available. We apologize for the...

2. resolved 2026-10-09 06:16 UTC

   We are pleased to inform you that the intermittent log in delay experienced on Send has been resolved. We apologize for the inconvenience and appreciate your understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-07 16:26 UTC

   Dear Valued Merchant, Some NGN card payments may currently be unsuccessful due to an issue affecting Interswitch. The provider is aware and working to restore normal service, and we will share further updates as progress is made. We apologize for the disruption and appreciate...

2. resolved 2026-10-08 11:17 UTC

   We are pleased to inform you that the issue with Interswitch has been successfully resolved. We are monitoring the situation closely to ensure continued stability. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Payouts APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-07 12:40 UTC

   Dear Valued Customer, Some customers may be unable to receive payments through Orange Mobile Money in Burkina Faso, which may delay funds reaching their intended recipients. Our team is working to restore the service as quickly as possible. We apologize for the disruption and...

2. resolved 2026-10-07 16:23 UTC

   We are pleased to inform you that the issue with Orange Money in Burkina Faso has been successfully resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-07 08:29 UTC

   Dear Valued Merchant, We are currently experiencing an intermittent disruption affecting some NGN payments through MTN, which may prevent customers from completing transactions successfully and impact your ability to receive payments. We are working with the affected provider to...

2. resolved 2026-10-07 11:31 UTC

   We are pleased to inform you that the intermittent disruption which affected some NGN payments through MTN has been successfully resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-07 08:16 UTC

   Dear Valued Merchant, We are currently experiencing a disruption affecting some customer debit transactions via MTN Rwanda, which may prevent payments from being completed successfully. Our team is working with the affected provider to restore normal service and minimize the...

2. resolved 2026-10-08 11:18 UTC

   We are pleased to inform you that the issue with MTN Rwanda has been successfully resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-06 10:17 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some XAF Mobile Money collections through Orange Money Cameroun, which may prevent transactions from completing successfully. Our team is working with the affected provider to restore normal service, with...

2. resolved 2026-10-06 10:39 UTC

   We are pleased to inform you that the disruption which affected some XAF Mobile Money collections through Orange Money Cameroun has been successfully resolved. Thank you for your patience and understanding

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-06 10:15 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card payments, which may prevent transactions from completing successfully. The affected service provider is aware of the issue and is working to restore normal service. Further updates will be shared...

2. resolved 2026-10-07 05:58 UTC

   We are pleased to inform you that the disruption which affected some NGN card payments preventing transactions from completing successfully has been resolved. Thank you for your patience and understanding

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-02 20:09 UTC

   Dear Valued Merchant, Some enterprise merchants are currently unable to initiate refunds on F4B due to an error encountered during the process. Our teams are actively investigating the issue and working to restore normal refund processing. Further updates will be shared as more...

2. resolved 2026-10-08 11:58 UTC

   We are pleased to inform you that the issue with refund initiation on F4B has been resolved. Thank you for your patience and understanding

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-10-02 11:09 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some NGN payouts through NIBSS, which may delay the processing of transactions. Our team is working with NIBSS to restore normal service, with further updates to follow. We apologize for the inconvenience and...

2. resolved 2026-10-04 22:46 UTC

   We are pleased to inform you that the disruption which affected some NGN payouts through NIBSS has been successfully resolved. Thank you for your patience and understanding.

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-10-01 10:53 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates...

2. resolved 2026-10-02 06:11 UTC

   We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.

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Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-10-01 09:28 UTC

   Dear Valued Merchant, You may have experienced intermittent disruptions affecting some NGN card transactions earlier today, resulting in some transactions failing. The issue has since been resolved and normal service has been restored. We apologize for the inconvenience...

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Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-09-30 13:22 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some USD card payments through Kenswitch, resulting in a reduced transaction success rate. We are working with the affected service provider to restore normal the service. Further updates will be shared as...

2. investigating 2026-10-03 05:44 UTC

   We are pleased to inform you that the issue affecting some USD card payments through Kenswitch has been successfully resolved. Thank you for your patience and understanding.

3. resolved 2026-10-03 05:44 UTC

   This incident has been resolved.

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Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-09-25 14:02 UTC

   Dear Valued Merchant, We are currently seeing an intermittent disruption affecting some XOF collections through InTouch, with transactions remaining in pending status. The issue is being investigated, and we are working to restore normal service. Further updates will be shared...

2. resolved 2026-09-26 06:20 UTC

   We are pleased to inform you that the disruption affecting XOF collections through InTouch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding.

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Affected: Checkout JS

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-09-25 06:33 UTC

   Dear Valued Merchant, You may have experienced disruptions with EGP collections through Fawry Pay earlier. We are pleased to inform you that the issue has been resolved and normal service has been restored. We apologize for the inconvenience experienced and appreciate your...

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Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-09-24 11:19 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some RWF Mobile Money payments through MTN Rwanda, which may prevent transactions from completing successfully. We are actively working with the service provider to resolve the issue and will continue to share...

2. resolved 2026-09-25 06:35 UTC

   We are pleased to inform you that the disruption which affected some RWF Mobile Money payments through MTN Rwanda has been successfully resolved. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets:...

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Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-24 06:58 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates...

2. resolved 2026-09-24 13:36 UTC

   We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-09-23 08:23 UTC

   Dear Valued Merchant, We are currently experiencing a disruption affecting recipient name verification and transaction notifications for NGN payments. Our team is actively investigating the issue and working to restore normal service. Further updates will be shared as progress...

2. resolved 2026-09-23 13:44 UTC

   We are pleased to inform you that the disruption affecting recipient name verification and transaction notifications for NGN payments has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-23 06:51 UTC

   Dear Valued Merchant, We are currently seeing a disruption affecting some NGN card collections through Interswitch, which may prevent transactions from completing successfully. The service provider has been notified and we are working to restore normal service. Further updates...

2. identified 2026-09-23 19:52 UTC

   We are seeing an improvement in transaction success rates for NGN card transactions. We continue to closely monitor the service to ensure stability and will share further updates as progress is made. We apologize for the inconvenience and thank you for your patience.

3. resolved 2026-09-24 06:06 UTC

   We are pleased to inform you that the disruption affecting NGN card collections through Interswitch has been resolved, and normal service has been restored. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-09-23 05:40 UTC

   Dear Valued Merchant, You may have experienced a disruption affecting XOF Mobile Money collections through Orange in Burkina Faso, which may have prevented some transactions from completing successfully. The issue has been resolved and normal service has been restored. We...

Excerpts are shortened. Read the full incident on Flutterwave's status page.

Affected: Collections APIs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-17 17:29 UTC

   Dear Valued Merchant, We are currently experiencing a disruption affecting some XOF Mobile Money collections through InTouch, which may prevent transactions from completing successfully. Our team is actively working with the affected service provider to restore normal service....

2. identified 2026-09-19 13:16 UTC

   We are now seeing transactions process successfully. The service has shown signs of recovery, and our team continues to monitor the situation closely to ensure stability. We apologize for the disruption and appreciate your patience and understanding. Affected Services: Affected...

3. resolved 2026-09-24 07:00 UTC

   We are pleased to inform you that the disruption which affected some XOF Mobile Money collections through InTouch has been successfully resolved. We apologize for the inconvenience experienced and appreciate your continued understanding. Affected Services: Affected Markets:...

Excerpts are shortened. Read the full incident on Flutterwave's status page.