Expensify

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-08 21:58 UTC

   We are currently investigating this issue.

2. resolved 2026-10-08 22:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-09-18 18:15 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2026-09-18 18:33 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-09-18 19:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-31 16:53 UTC

   We are currently investigating this issue.

2. monitoring 2026-08-31 17:22 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-31 18:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-19 17:29 UTC

   We are currently investigating this issue.

2. monitoring 2026-08-19 17:32 UTC

   A fix has been implemented and we are monitoring results. Please report any issues to Concierge (concierge@expensify.com).

3. resolved 2026-08-19 20:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-09 22:02 UTC

   We are currently investigating this issue.

2. monitoring 2026-08-09 22:04 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-10 06:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: SmartScan, Report PDFs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-07-15 02:35 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2026-07-15 02:36 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2026-07-15 02:43 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-15 02:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, Outgoing emails

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-08 19:35 UTC

   We are currently investigating this issue.

2. investigating 2026-07-08 20:27 UTC

   A fix has been implemented, and the Expensify website is currently operational. However, email notifications (including magic codes) are not yet operational. Our team is looking into this.

3. investigating 2026-07-08 21:14 UTC

   Site is experiencing instability. We are currently investigating this issue.

4. investigating 2026-07-08 22:19 UTC

   A fix has been implemented, and we are monitoring the results. However, email notifications (including magic codes) are not yet operational.

5. monitoring 2026-07-09 05:18 UTC

   A fix has been implemented and we are monitoring results. Emails (including login security codes) should now be working again. Please report any issues to Concierge (concierge@expensify.com).

6. monitoring 2026-07-09 05:18 UTC

   A fix has been implemented and we are monitoring results. Emails (including login security codes) should now be working again. Please report any issues to Concierge (concierge@expensify.com).

7. resolved 2026-07-09 10:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-06 15:47 UTC

   We’re aware of site instability issues and are working to resolve them as soon as possible. We apologize for the inconvenience.

2. investigating 2026-07-06 15:47 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-07-06 16:24 UTC

   A fix has been implemented and we are monitoring the results

4. resolved 2026-07-06 17:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-29 16:02 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2026-06-29 16:18 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2026-06-29 17:00 UTC

   The site is stable and we are monitoring performance.

4. monitoring 2026-06-29 19:43 UTC

   The site is stable and we are monitoring performance for card imports.

5. resolved 2026-06-29 21:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-18 14:56 UTC

   We’re aware of site instability issues and are working on resolving them as soon as possible. We apologize for the inconvenience.

2. monitoring 2026-06-18 14:58 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-06-18 15:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, Integration APIs

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-14 23:05 UTC

   We are currently investigating an API issue that is causing standard and custom data exports to return an "Invalid Credentials" message. This is also causing report submissions and approvals to return a similar error.

2. investigating 2026-06-14 23:12 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-06-15 01:16 UTC

   The underlying issue has been resolved and our team are monitoring.

4. resolved 2026-06-15 13:55 UTC

   This issue has been fully resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, Expensify Travel

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-10 17:31 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2026-06-10 18:49 UTC

   A fix has been implemented and we are monitoring the results.

3. identified 2026-06-10 19:33 UTC

   The issue has been identified and a fix is being implemented.

4. identified 2026-06-10 20:09 UTC

   Some users will now be able to use the Expensify website, although systems are still recovering.

5. monitoring 2026-06-10 22:29 UTC

   A fix has been implemented and we are monitoring the results. However, credit card connection updates are currently paused, but our team are looking into this.

6. resolved 2026-06-11 09:21 UTC

   The Expensify website is currently operational, and credit card connections are importing transactions.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, Expensify Travel

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-10 15:35 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2026-06-10 15:55 UTC

   We are continuing to work on a fix for this issue.

3. monitoring 2026-06-10 17:11 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-06-10 17:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-20 16:03 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2026-05-20 17:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-19 16:33 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2026-05-19 17:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: SmartScan

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-19 14:49 UTC

   AI auto-categorization is currently disabled as we work on an enhancement to the functionality. Personal expense rules, workspace merchant rules, and merchant category code automation remain active during this time.

2. resolved 2026-05-19 21:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, SmartScan, Report PDFs, Integration APIs, Support Message Deliverability, Expensify Chat and Messaging

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-19 13:02 UTC

   We’re aware of site instability issues and are working on resolving them as soon as possible. We apologize for the inconvenience.

2. resolved 2026-05-19 13:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, Expensify Card, SmartScan, Commercial Card Feeds, American Express, Report PDFs, Bank of America, Integration APIs, Brex, CapitalOne, Chase, Support Message Deliverability, Citi, Wells Fargo, Expensify Chat and Messaging, SMS Notifications, Expensify Travel

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-05-12 18:53 UTC

   We’re aware of site instability issues and are working on resolving them as soon as possible. We apologize for the inconvenience.

2. resolved 2026-05-12 19:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-07 15:48 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2026-05-07 15:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, SmartScan, Report PDFs, Integration APIs, Outgoing emails, community.expensify.com, Support Message Deliverability, Expensify Chat and Messaging, SMS Notifications, Expensify Travel

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-04-06 16:54 UTC

   We’re aware of site instability issues and are working on resolving them as soon as possible. We apologize for the inconvenience.

2. resolved 2026-04-06 21:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-20 22:13 UTC

   The issue has been identified and a fix is being implemented at this time.

2. resolved 2026-03-24 12:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-03-04 21:32 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2026-03-04 22:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Card

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-03 19:56 UTC

   We are currently investigating this issue.

2. resolved 2026-03-09 18:21 UTC

   This incident has been resolved. Should you have any questions, feel free to reach out to us via Concierge or at concierge@expensify.com.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-03-02 21:17 UTC

   A fix has been implemented and we are monitoring the results.

2. monitoring 2026-03-02 21:23 UTC

   We are continuing to monitor for any further issues.

3. resolved 2026-03-03 09:27 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-03-02 15:35 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2026-03-02 15:54 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2026-03-02 15:54 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-03-02 17:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-02 15:12 UTC

   We are currently investigating this issue.

2. resolved 2026-03-02 15:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, SmartScan, Report PDFs, Integration APIs, Expensify Chat and Messaging, SMS Notifications

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-01 02:33 UTC

   We are currently investigating the cause of site slowness. Actions on the website and mobile app may take longer than usual to complete while we work to identify and resolve the issue.

2. monitoring 2026-03-01 04:41 UTC

   Site performance has returned to baseline and we are continuing to monitor.

3. monitoring 2026-03-01 13:22 UTC

   We are continuing to monitor for any further issues.

4. resolved 2026-03-02 13:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-02-24 15:25 UTC

   The issue has been identified and a fix is being implemented.

2. identified 2026-02-24 15:56 UTC

   We are continuing to work on a fix for this issue.

3. resolved 2026-02-24 16:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Chase

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-02-10 19:41 UTC

   We've identified that Chase's Import API is currently experiencing an outage. As a result, Chase credit card transactions will not import.

2. resolved 2026-02-10 20:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Card

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-01-22 19:36 UTC

   Our Expensify Card issuing partner, Marqeta, is currently experiencing an outage that is impacting Expensify Cards. As a result, card transactions may be declined, and tokenization attempts may fail during this time. We are actively monitoring the situation and will provide...

2. resolved 2026-01-22 20:45 UTC

   Our Expensify Card issuing partner, Marqeta, has identified the root cause of the issue and deployed a fix. Services have recovered, and Expensify Card transactions and tokenization should now be functioning normally. We appreciate your patience while this issue was being...

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, Integration APIs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-21 17:00 UTC

   We are currently investigating this issue.

2. investigating 2026-01-21 17:30 UTC

   We are continuing to investigate this issue.

3. monitoring 2026-01-21 17:42 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-01-21 22:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-19 20:05 UTC

   We are currently investigating this issue.

2. resolved 2026-01-19 20:16 UTC

   We have identified and resolved the issue, and the site is back up and running.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-15 19:04 UTC

   We are currently experiencing a site outage. Our team is investigating to find and fix the root cause. We apologize for the inconvenience.

2. resolved 2026-01-15 19:07 UTC

   We identified the issue and pushed a fix. The site is back up.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Commercial Card Feeds, American Express, Bank of America, Brex, CapitalOne, Chase, Citi, Wells Fargo

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-12-22 20:55 UTC

   We've identified an issue with importing credit card data. This may mean your cards cannot be updated, or you can't assign new cards right now. Our team has identified the underlying issue and is working on a fix.

2. resolved 2025-12-22 22:27 UTC

   Credit Card updates are now back to normal.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-17 13:20 UTC

   We’re aware of site instability issues and are working on resolving them as soon as possible. We apologize for the inconvenience.

2. monitoring 2025-12-17 14:12 UTC

   A fix has been implemented and we are monitoring the results

3. monitoring 2025-12-17 14:16 UTC

   We are continuing to monitor for any further issues.

4. monitoring 2025-12-17 14:16 UTC

   We are continuing to monitor for any further issues.

5. resolved 2025-12-17 14:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-11 23:59 UTC

   We are currently investigating an issue where users who are logged in through SAML/SSO are immediately logged back out. Please reach out to concierge@expensify.com if you're affected.

2. monitoring 2025-12-12 18:41 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-13 01:51 UTC

   This incident has been resolved. Please update to app version 9.2.76-0 or above.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-26 23:00 UTC

   We are currently experiencing a site outage. Our team is investigating to find and fix the root cause. We apologize for the inconvenience.

2. resolved 2025-11-26 23:09 UTC

   We identified the issue and pushed a fix. The site is back up.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, Expensify Card, SmartScan, Commercial Card Feeds, American Express, Report PDFs, Bank of America, Integration APIs, Brex, Outgoing emails, CapitalOne, community.expensify.com, Chase, Support Message Deliverability, Citi, Wells Fargo, Expensify Chat and Messaging, SMS Notifications, Expensify Travel

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-20 16:48 UTC

   We are currently experiencing a service outage. Our team has identified the root cause and is taking corrective action. We apologize for the inconvenience.

2. identified 2025-10-20 16:56 UTC

   We are continuing to work on a fix for this issue.

3. resolved 2025-10-20 17:16 UTC

   Thanks for your patience! Performance is back to normal.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Travel

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2025-10-09 16:21 UTC

   Several flights are currently experiencing delays and cancellations due to Air Traffic Control staffing shortages resulting from the government shutdown. This is affecting departure and arrival times across multiple airlines and airports. Expensify Travel is actively monitoring...

2. resolved 2025-11-25 15:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-10-02 23:30 UTC

   A fix has been implemented and we are monitoring the results.

2. resolved 2025-10-02 23:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-02 23:21 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2025-10-02 23:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Card

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-08-07 22:20 UTC

   We are currently experiencing issues with adding Expensify Cards to a mobile wallet (Apply Pay/Android Pay) due to a fault with the Visa network. We are monitoring the issue and will provide an update when this is resolved.

2. resolved 2025-08-08 00:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-08-04 10:13 UTC

   Our team has identified an issue affecting the connection or fixing of personal card feeds. This applies to Amex US, Chase, Capital One, Bank of America, Wells Fargo and Citi cards connected in personal account settings in Expensify Classic. This does not affect corporate cards...

2. resolved 2025-08-04 13:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-18 16:31 UTC

   We are currently investigating the issue

2. investigating 2025-07-18 16:54 UTC

   We are continuing to investigate this issue.

3. identified 2025-07-18 17:15 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2025-07-18 18:10 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-07-18 18:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-07-07 14:40 UTC

   The issue has been identified and a fix is being implemented.

2. monitoring 2025-07-07 14:55 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-07-07 15:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, SmartScan, Integration APIs, Support Message Deliverability, Expensify Chat and Messaging

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-07 14:00 UTC

   We are currently investigating this issue.

2. identified 2025-07-07 14:29 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-07-07 14:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-07-07 14:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-06-18 23:00 UTC

   We are currently experiencing a service outage. Our team has identified the root cause and is taking corrective action. We apologize for the inconvenience.

2. resolved 2025-06-18 23:07 UTC

   Thanks for your patience! Performance is back to normal.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: American Express

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-18 04:05 UTC

   Our team is currently investigating an issue with data importing via the Amex Business API. Transaction data import has been paused while we track down the underlying issue. This will not affect card assignments. Note: This does not affect the Amex @Work Commercial feed.

2. monitoring 2025-06-20 23:05 UTC

   We have identified the issue affecting data imports via the Amex Business API, and it appears to have been temporary. Expense import has now been resumed, and transactions from American Express cards should once again be importing as expected. If you continue to experience any...

3. resolved 2025-07-07 16:18 UTC

   The issue affecting data imports via the Amex Business API has been fully resolved. After closely monitoring the situation, we have confirmed that transaction imports are functioning normally, and no further disruptions have been observed. If you experience any unexpected...

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-16 20:14 UTC

   We are currently experiencing a temporary degradation in our SMS notification service. As a result, some users may not receive expected SMS notifications during this time.

2. resolved 2025-06-18 01:09 UTC

   Thanks for your patience! Performance is back to normal.

Excerpts are shortened. Read the full incident on Expensify's status page.

Affected: Expensify Website And Mobile App, SmartScan, Report PDFs, Integration APIs, Support Message Deliverability, Expensify Chat and Messaging

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-09 17:40 UTC

   Some users are reporting an "Oops... an error has occurred" pop-up message when accessing certain pages of an Expensify account. We are working on resolving this pop-up as soon as possible. We apologize for the inconvenience.

2. resolved 2025-06-10 15:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Expensify's status page.