Dropbox

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-09 21:36 UTC

   a number of pages and features are not working for some customers. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2026-09-09 22:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Support Services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-09-03 22:13 UTC

   We're currently experiencing issues with phone services due to a wider AWS outage. We are investigating and will share another update shortly.

2. resolved 2026-09-04 05:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Protect

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-25 23:14 UTC

   We are currently experiencing issues with the Items and Reports areas in Dropbox Protect, resulting in intermittent failures for some users. We are working to resolve the issue as quickly as possible. Thank you for your patience.

2. resolved 2026-08-26 11:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Desktop Application, Mobile Application, API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-21 13:18 UTC

   Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.

2. identified 2026-08-21 14:15 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-08-21 14:26 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-08-21 15:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-23 15:12 UTC

   Dropbox is not working as expected for some users. We’re working to fix the problem as quickly as we can.

2. monitoring 2026-07-23 15:32 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-23 15:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-08 19:43 UTC

   We are currently experiencing performance issues affecting shared content downloads on Dropbox. Some people may see significantly slower downloads than expected, including delays when downloading small assets. We are working to resolve the issue as quickly as possible. Thank you...

2. resolved 2026-06-12 16:54 UTC

   Shared content downloads on Dropbox is back up and running! Thanks for bearing with us.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Mobile Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-27 20:05 UTC

   Opening a video or audio file might not be working for users

2. monitoring 2026-05-27 21:56 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-05-27 22:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-05-18 17:00 UTC

   A number of services across Dropbox experienced slower than expected load times between 17:01:50 and 17:42:50 UTC. This included the ability to add members to teams and share content.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-15 03:51 UTC

   Dropbox may be unavailable for some users. We’re working to fix the problem as quickly as we can.

2. investigating 2026-04-15 03:55 UTC

   We are continuing to investigate this issue.

3. resolved 2026-04-15 04:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Dash

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-09 21:32 UTC

   Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.

2. monitoring 2026-04-09 21:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-10 00:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-22 01:30 UTC

   Dropbox.com (Web) is not working for some users in Singapore and the Philippines. Mobile and Desktop are operational. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2026-01-22 10:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-15 06:59 UTC

   We’re having some trouble with our payment page. We’re working to fix the problem as quickly as we can.

2. monitoring 2026-01-15 07:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-01-15 08:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: DocSend

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. identified 2025-11-18 14:38 UTC

   We are aware that DocSend has been impacted by the ongoing Cloudflare outage

2. resolved 2025-11-18 14:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application, Mobile Application, Support Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-14 20:00 UTC

   Dropbox Chat is currently unavailable, we are investigating the issue.

2. resolved 2025-11-14 21:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Dash

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-21 14:32 UTC

   The Google Drive and One Drive connectors in Dash are not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2025-10-21 21:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Paper

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-14 09:06 UTC

   We are aware that Images and the preview of an images are not loading in Dropbox Paper.

2. resolved 2025-10-14 12:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application, Dash, DocSend

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-23 18:55 UTC

   We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

2. investigating 2025-09-23 19:10 UTC

   We are continuing to investigate this issue.

3. resolved 2025-09-23 19:17 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-02 13:16 UTC

   Dropbox.com is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2025-09-02 13:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Desktop Application

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-29 19:17 UTC

   We are working with Microsoft to investigate this issue. Please close the pop up until fix a is implemented.

2. resolved 2025-08-30 10:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-05-23 19:31 UTC

   Some users may experience longer than usual load times on the Dropbox website. We are actively investigating and working to resolve the issue.

2. resolved 2025-05-23 20:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Dash

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-15 16:35 UTC

   We are currently investigating this issue.

2. resolved 2025-05-16 19:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application, Mobile Application, API, Paper, Dash, Replay

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-05-14 18:24 UTC

   We are currently investigating this issue.

2. investigating 2025-05-14 18:33 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-05-14 18:49 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-05-14 19:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Dash

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-05 21:38 UTC

   Dash Search might not be working for some users. We are working to fix the problem as quickly as we can.

2. resolved 2025-05-06 03:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Dash

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-05 18:26 UTC

   Dash Chat might not be working for some users. We're working to fix the problem as quickly as we can.

2. resolved 2025-05-05 21:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application, Replay, DocSend

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-01 21:57 UTC

   Dropbox may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.

2. investigating 2025-05-01 22:38 UTC

   We are continuing to investigate this issue.

3. identified 2025-05-02 01:29 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2025-05-02 02:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2025-04-17 17:21 UTC

   Retroactive update - Dropbox was not working as expected for some users. We quickly identified and fixed the problem.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-04-09 19:58 UTC

   We are aware some people are experiencing an issue downloading single files on safari 18.4. We are working to resolve this.

2. resolved 2025-04-10 07:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Desktop Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-03-20 20:35 UTC

   Some Windows users may not be able to use the online-only functionality. We're working to fix the problem as quickly as we can.

2. identified 2025-03-21 17:55 UTC

   We are continuing to work on a fix for this issue.

3. identified 2025-03-26 16:32 UTC

   We are continuing to work on a fix for this issue.

4. identified 2025-04-01 15:14 UTC

   We are continuing to work on a fix for this issue.

5. resolved 2025-04-04 16:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: DocSend

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-01-22 15:45 UTC

   DocSend is currently unavailable, we are investigating the issue.

2. resolved 2025-01-22 15:52 UTC

   Issue is resolved. Customers could have experienced errors or long load times from 14:21 to 14:24 UTC and 15:32 to 15:31 UTC

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Dash

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: OpenAI.

1. resolved 2024-12-12 00:36 UTC

   Retroactive update - Dash Answers was unavailable for some users beginning around 11:30pm UTC on December 11th. This was due to an OpenAI outage. We are back up and running!

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application, Mobile Application, API, Paper, Passwords, Dash, Replay, DocSend, Support Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2024-11-12 23:05 UTC

   Retroactive update - Dropbox.com was down for some users. We quickly identified and fixed the problem, so we're back up and running!

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Desktop Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-11-07 23:31 UTC

   We are aware of reports regarding the desktop application meta-installer failing to download for some Windows users. Our team is currently investigating the issue.

2. resolved 2024-11-12 23:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application, Mobile Application, API, Paper, Passwords, Dash, Replay, DocSend, Support Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-10-23 18:24 UTC

   Dropbox may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. investigating 2024-10-23 18:24 UTC

   We are continuing to investigate this issue.

3. monitoring 2024-10-23 18:36 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-10-23 18:59 UTC

   We’re back! Dropbox should be up and running. Thanks for bearing with us.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-09-26 21:37 UTC

   Creating and opening a File Request might not be working for some users. We are currently investigating this issue.

2. resolved 2024-09-27 00:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Desktop Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-09-25 18:10 UTC

   The Desktop App might not be loading for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2024-09-26 00:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-09-03 18:26 UTC

   Users may be experiencing issues with uploading or previewing certain files across Dropbox. We are working to resolve the issue as quickly as possible. Thank you for your patience.

2. resolved 2024-09-03 19:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Desktop Application

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-09 20:54 UTC

   The desktop app installer may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2024-07-09 21:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-08 21:43 UTC

   The Dropbox website may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2024-07-08 21:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Support Services

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-22 01:47 UTC

   Calling support may not be working as expected for some Team Admins. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2024-06-22 05:46 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Mobile Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-21 18:30 UTC

   The photos tab in Dropbox's Android app may not be loading as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. monitoring 2024-06-21 21:54 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-06-25 16:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-18 14:07 UTC

   Enterprise console may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. identified 2024-06-18 16:03 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2024-06-18 16:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-30 18:43 UTC

   We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. monitoring 2024-05-30 19:26 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-05-30 20:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-29 15:57 UTC

   Viewing shared links might not be working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. monitoring 2024-05-29 16:10 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-05-29 16:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application, Mobile Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-28 15:46 UTC

   We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. monitoring 2024-05-28 16:20 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-05-28 17:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Mobile Application

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-24 00:41 UTC

   Some users may have a degraded experience on mobile Android. We are currently investigating this issue.

2. identified 2024-05-24 20:21 UTC

   Some users may continue to have a degraded experience on mobile Android. The issue has been identified and a fix will be implemented.

3. identified 2024-05-28 17:25 UTC

   We are continuing to work on a fix for this issue.

4. resolved 2024-06-07 19:40 UTC

   This incident has been resolved. Users are advised to download the latest version of the mobile application.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website, Desktop Application

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-05-23 10:43 UTC

   We are currently investigating brief availability issues that may affect logging in and other aspects of our product.

2. resolved 2024-05-23 11:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-05-17 16:38 UTC

   Dropbox is not working for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2024-05-17 19:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2024-05-14 00:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Support Services

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-05-13 15:31 UTC

   Single Sign-On (SSO) may not be working as expected for some users. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. identified 2024-05-13 17:17 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2024-05-14 00:14 UTC

   SSO is back up and running! Thanks for bearing with us.

Excerpts are shortened. Read the full incident on Dropbox's status page.

Affected: Website

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-04-29 03:30 UTC

   Audit logs may not be working as expected for some team admins. We are working to fix the problem as quickly as we can. We’ll share another update shortly.

2. resolved 2024-04-29 04:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Dropbox's status page.