Descript

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-29 18:12 UTC

   We have detected a problem with our transcription pipeline, and we are currently investigating. Currently, transcription jobs may be stuck or failing.

2. monitoring 2026-09-29 18:39 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-09-29 19:05 UTC

   This issue is now resolved.

4. identified 2026-09-29 19:24 UTC

   We have identified the underlying issue and are working to restore functionality.

5. monitoring 2026-09-29 19:49 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

6. resolved 2026-09-29 20:30 UTC

   This issue is now resolved.

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Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-09-15 15:17 UTC

   A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We...

2. identified 2026-09-15 15:36 UTC

   A recent change to our sync engine has made it possible for edits to be reverted, which can cause inadvertent loss of work(often visible as "merge error" messages in the Version History). We've identified the problem and have a fix we're actively working to test and deploy. We...

3. monitoring 2026-09-15 17:43 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

4. resolved 2026-09-15 18:18 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-14 13:09 UTC

   We have detected a problem and are investigating the underlying issue.

2. monitoring 2026-09-14 13:27 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-09-14 13:45 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-09-10 23:15 UTC

   Some users were receiving an “HTTP 500 Internal server error” when trying to use Underlord. Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If the issue continues occurring, please change the Underlord model from Auto (App...

2. resolved 2026-09-11 15:22 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-10 21:18 UTC

   We have detected a problem with some of our backend workflows like transcription and we are investigating the underlying issue.

2. monitoring 2026-09-10 21:26 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-09-10 23:54 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-09-04 22:51 UTC

   We identified an issue causing video playback to freeze when exporting or publishing. Functionality is fully restored at this point, and we are monitoring to ensure the system continues to be operational. If you encountered this issue, please retry the export or publish, and it...

2. resolved 2026-09-04 23:37 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-04 13:53 UTC

   We have detected a problem and are investigating the underlying issue.

2. monitoring 2026-09-04 14:09 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-09-04 17:00 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-09-04 01:31 UTC

   Avatar generations are currently failing due to a 3rd party outage. We're currently awaiting an update from them.

2. monitoring 2026-09-04 04:46 UTC

   Our 3rd party service appears to be back online and avatar generations have been succeeding in the last hour. We're monitoring that recovery holds.

3. resolved 2026-09-04 05:17 UTC

   This issue is now resolved.

4. resolved 2026-09-04 05:17 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-08-24 16:45 UTC

   At 12:45pm, our engineers detected an issue with the Share Page. A fix has been implemented, and this issue is now resolved.

2. resolved 2026-08-24 17:15 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-18 18:45 UTC

   We have reports that the help center is unavailable for some users. We are currently in the process of updating our support infrastructure. If this happens to you, please refresh your page and/or clear your browsers cache. We will update as soon as the update is complete.

2. monitoring 2026-08-18 19:25 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational. If you are experiencing issues, please delete site data and close your browser completely and try again.

3. resolved 2026-08-18 19:30 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-14 20:01 UTC

   Audition + AAF Timeline export is currently down. We will update as soon as functionality is restored.

2. resolved 2026-08-14 21:17 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-05 19:29 UTC

   We have detected a problem and are investigating the underlying issue.

2. monitoring 2026-08-05 19:32 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-08-05 19:57 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-27 16:37 UTC

   We have detected an issue with uploads to the media library. Currently uploads are failing if uploaded to the root directory. As a workaround please create a folder within the media library and upload directly to that folder. If you have any questions please reach out to support.

2. identified 2026-07-27 16:44 UTC

   We have identified the underlying issue and are working to restore functionality.

3. resolved 2026-07-27 16:54 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-23 00:20 UTC

   We have detected an issue with Video Regenerate and are working to restore functionality. We will update here as soon as we have more information.

2. investigating 2026-07-23 01:33 UTC

   We have detected a problem and are investigating the underlying issue.

3. monitoring 2026-07-23 02:39 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

4. resolved 2026-07-23 02:47 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-22 13:01 UTC

   We have detected a problem and are investigating the underlying issue. As a workaround, many users have found success by using Replace...

2. identified 2026-07-22 17:13 UTC

   We have identified the underlying issue and are working to restore functionality.

3. monitoring 2026-07-22 21:07 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

4. resolved 2026-07-22 21:46 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-21 19:01 UTC

   We have detected a problem and are investigating the underlying issue.

2. monitoring 2026-07-21 19:14 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-07-21 19:40 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-21 16:37 UTC

   The team has detected an issue with playback (freezing, stuttering, poor performance, artifacts, and related symptoms). We are currently investigating.

2. monitoring 2026-07-21 20:09 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-07-21 22:04 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-07-14 10:15 UTC

   We are aware of an issue in Descript that caused playback failures from around 6:15am Eastern. At this time, functionality is fully restored and we are monitoring to ensure the system continues to be operational.

2. resolved 2026-07-14 13:14 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-10 18:00 UTC

   We have detected a problem with Underlord. At this time, API requests to Underlord agent may fail, and prompts sent to the Underlord agent in-app may fail with an error. We're working on finding the root cause and implementing a solution as soon as possible.

2. monitoring 2026-07-10 18:30 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-07-10 18:44 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-08 18:50 UTC

   Some users are receiving a “Recorder video failed to initialize assets” error when initiating recordings with both the Editor and Screen recorders.

2. monitoring 2026-07-08 19:07 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-07-08 19:39 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-18 20:35 UTC

   Some users are seeing a collaborator sync issue where opening a project causes it to revert to an earlier version. We are currently investigating the underlying issue.

2. resolved 2026-06-18 21:52 UTC

   The underlying cause of this issue has been resolved. Affected projects will not automatically restore to the correct version, but it is possible to manually restore the edits using the following steps: • In the Version History, look for an entry highlighted in **yellow or red**...

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-18 20:28 UTC

   We have detected a problem preventing hosts and guests from joining Rooms sessions, and we are currently investigating

2. monitoring 2026-06-18 20:44 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-06-18 21:00 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-16 23:10 UTC

   We have detected a problem preventing users from being able to start and maintain successful Rooms sessions. We are investigating the underlying issue.

2. investigating 2026-06-16 23:15 UTC

   We have detected a problem with the upload of Rooms sessions and are investigating the underlying issue.

3. monitoring 2026-06-16 23:20 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

4. resolved 2026-06-16 23:43 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-11 16:47 UTC

   We are investigating an issue where publishing fails. We are actively investigating and will update as soon as we have more information.

2. monitoring 2026-06-11 16:55 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-06-11 17:40 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-10 20:29 UTC

   We have detected a problem causing some publishes to fail and are investigating the underlying issue.

2. monitoring 2026-06-10 20:34 UTC

   Functionality is fully restored and we are monitoring to ensure the system continues to be operational.

3. resolved 2026-06-10 20:44 UTC

   This issue is now resolved.

Excerpts are shortened. Read the full incident on Descript's status page.