Coursera
Apps and SaaS. Source: Coursera status page.
- Incidents, last 90 days
- 0
- Median to mitigation
- none resolved
- Median to resolution
- none resolved
- p95 to resolution
- none resolved
- Naming an upstream provider
- no incidents
- With a postmortem on the status page
- no incidents
Incidents per month
All recorded incidents
Coursera site is currently down
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
Names an upstream provider: AWS.
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investigating
Our site is currently down due to a widespread Amazon AWS service outage. We are working to restore access as soon as possible, thank you for your patience.
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identified
AWS services are in the process of being restored, and we are working to restore Coursera access as soon as possible.
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monitoring
AWS has not yet achieved full recovery, but we are seeing continued stabilization of the Coursera platform as more parts of the platform are regaining functionality. We will continue to monitor and work towards full recovery.
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resolved
Coursera platform is back to fully operational, thank you for your patience and understanding.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is experiencing interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Certain features on Coursera.org are currently unavailable, and we are working to resolve the issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Some interruptions on Coursera
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Some learners are experiencing interruptions on Coursera. We are investigating and working to resolve.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is experiencing interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Certain features on Coursera.org are currently unavailable, and we are working to resolve the issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org currently unavailable
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Coursera.org is currently unavailable, and we are working to resolve the issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Issue impacting some assessments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Learners may experience some issues with viewing or submitting assessments and viewing progress or grades. We apologize for the inconvenience and are working on resolving the issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is experiencing interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
Coursera is unavailable for some learners; we apologize for the inconvenience and are working to resolve this issue.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is experiencing interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are seeing issues with the Coursera.org homepage not loading and are working to resolve these issues as soon as possible.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is unavailable on some browsers
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
Coursera.org is currently unavailable on some browsers. We are investigating the issues and working on a resolution.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is experiencing interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Coursera.org is currently unavailable for some users, and we are working to resolve the issue. We apologize for the inconvenience.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is experiencing interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
The Coursera homepage is loading intermittently for some learners, educators, and administrators. We are working to resolve these issues.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is experiencing interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
The Coursera homepage and login screen are intermittently loading for some users; we are currently investigating and working on fixing these issues.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org is currently unavailable
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Coursera.org is currently unavailable for some users, and we are working to resolve the issue. We apologize for the inconvenience.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Site interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Coursera.org is currently experiencing interruptions, and we are working to resolve the issue. We apologize for the inconvenience.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Non-English language display issue
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Non-English languages may not be displayed correctly. We are working to resolve the issue as soon as possible. We apologize for the inconvenience, and we’ll provide an update as soon as the issue is resolved.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Issue with Guided Projects and Coursera Labs
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are experiencing an issue with Guided Projects, Labs, and some assessments, and are working to resolve the issue as soon as possible. We apologize for the inconvenience, and we’ll provide an update as soon as the issue is resolved.
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investigating
Guided Projects have recovered now and working as expected.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Issue with quizzes
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
Learners may be experiencing an issue with quizzes, and we are working to resolve the issue as soon as possible.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Issues with course enrollments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are experiencing an issue with course enrollments and are working to resolve the issue as soon as possible. We apologize for the inconvenience, and we’ll provide an update as soon as the issue is resolved.
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resolved
This issue has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org unavailable
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
Coursera.org is currently unavailable, and we are working to resolve the issue. We apologize for the inconvenience.
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resolved
Coursera.org is now available. Thank you for your patience while we resolved the issue, and we apologize for the inconvenience.
Excerpts are shortened. Read the full incident on Coursera's status page.
Sitewide outage
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Coursera.org is currently not loading. We apologize for the inconvenience and are investigating the issue.
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resolved
This issue has been resolved, and all coursera.org pages should load normally.
Excerpts are shortened. Read the full incident on Coursera's status page.
Enroll button results in error for some learners
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
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investigating
This issue has been resolved.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera.org outage
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
Coursera.org sitewide outage
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera will be performing site-wide maintenance
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
Preparing for site-wide maintenance.
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identified
Coursera will be performing site-wide maintenance starting April 2, 2020, at 9 P.M. Pacific Time and will be unavailable for up to two hours.
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identified
Coursera is currently performing scheduled maintenance and may be unavailable until 11 P.M. Pacific Time. Thank you for your patience as we work to enhance your learning experience on Coursera.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Delays in learner progress
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are experiencing issues with displaying assignment progress. Your progress is being saved in our system and should appear soon.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera is down for some VIP learners with many Certificates and enrollments
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Our engineers are investigating an issue where top learners with many courses and Certificates are seeing "Down for Maintenance" on some pages. Other pages load without all information. This should be resolved shortly!
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identified
We have identified the source of the failure and are working on a fix. We should have a resolution shortly.
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monitoring
The issue was fixed at 10:04am PST. We are still monitoring for potential glitches that may remain.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Some forums not loading
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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identified
Learners may encounter an issue with forums pages not loading. Our team is investigating. Please check back in 30 minute.
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resolved
at 3:06pm EST this issue has been resolved. Some learners may have experienced issues when searching the catalog in addition to forums not loading periodically.
Excerpts are shortened. Read the full incident on Coursera's status page.
Intermittent issues loading courses and assignments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
From 8:50am to 9:04am PST there were intermittent issues loading courses and assignments. This has now been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Help Centers Not Loading
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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monitoring
Our Help Center content is currently inaccessible due to an outage in the help center software. We anticipate this will be restored shortly, and appreciate your patience at this time.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Learners could not submit assignments
Failure mode: A configuration change caused the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
From 11:30am–12:05pm PST learners could not submit assignments due to a glitch with our Honor Code. This issue has now been fixed. Please refresh your URL if you still see this error.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera site-wide loading issues
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently experiencing loading errors across all pages, and are currently looking into the issue.
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resolved
We have resolved this issue and apologize for any inconvenience.
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera site-wide loading issues
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently experiencing loading errors across all pages, and are currently looking into the issue.
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resolved
All pages should be back and loading normally
Excerpts are shortened. Read the full incident on Coursera's status page.
Coursera platform not loading. Began around 11:05am PT
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Our engineers are currently investigating this platform-wide issue.
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identified
The issue has been identified and our engineers are working on resolving as soon as possible. Areas affected include course search, course progress, discussion forums, and our Coursera for Business administrative dashboards.
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identified
Most course services have resumed. We are still experiencing outages across our course search as well as our Coursera for Business administrator dashboards.
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identified
Some features remain unavailable including course search, peer review, Coursera for Business administrator dashboard and membership overview.
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identified
Search has been restored.
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identified
Peer reviews have been restored.
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monitoring
Platform features have been restored apart from notifications. We are monitoring for stability.
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resolved
This site-wide outages are now resolved. Platform notifications will remain off until further notice.
Excerpts are shortened. Read the full incident on Coursera's status page.
Subscription Renewals Outage
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
Learners were mistakenly sent emails regarding their payment status for subscription payments. Many subscriptions were cancelled mistakenly. Learners may re-start subscriptions to pick up where they left off.
Excerpts are shortened. Read the full incident on Coursera's status page.
Course outages 3/09/18 12:30am–02:30am
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
For a two hour period, course pages were not loading for all learners.
Excerpts are shortened. Read the full incident on Coursera's status page.
Site-wide Interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Currently, Coursera is experiencing loading issues, noted on the logged-in homepage, search and assignments. We're working to fix this as soon as possible. Update: 12:01pm PST we are still looking into some site-wide outages Update: 12:15pm PST Site-wide outages have not been...
Excerpts are shortened. Read the full incident on Coursera's status page.
Major Site Disruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Currently, Coursera is experiencing loading issues, noted on the logged-in homepage and throughout the site. We're working to fix this as soon as possible. Update 8:01pm PST: Some access has been restored. However, pages may load slower than usual. We continue to investigate....
Excerpts are shortened. Read the full incident on Coursera's status page.
Courses and enrollments not loading
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Coursera users may experience issues while loading their list of enrolled courses and course materials. We are working to fix these. Update 8:38am: Issue is now resolved. All courses and course materials should load properly.
Excerpts are shortened. Read the full incident on Coursera's status page.
Enrollments and Certificates not loading
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Coursera is currently experiencing an issue where enrollments and Certificates are not loading. We are working on the fix currently. Update 4:32pm - We believe we have resolved this issue; please let us know if you are still experiencing problems with courses or Certificates...
Excerpts are shortened. Read the full incident on Coursera's status page.
Intermittent "Down for Maintenance" Pages Reported
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
We are experiencing intermittent "Down for Maintenance" pages loading for some learners. Refreshing your browser page will fix this problem. You can refresh your browser page by clicking on the circular "reload" button next to your URL Reload Icon Update 9/29/2017 10:22am PDT -...
Excerpts are shortened. Read the full incident on Coursera's status page.
Site-wide Interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Coursera is experiencing some technical issues. Learners may have trouble loading the main page, courses, and Specializations. We are working to fix this as soon as possible. Update 5:57pm PDT: We have resolved these issues, and all pages should load now.
Excerpts are shortened. Read the full incident on Coursera's status page.
Site-wide Interruptions
Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
We are currently experiencing a bug across the site which redirects learners to the Course Description Page when they are attempting to access their courses. We will have a fix in place shortly. Update 12:46 pm PDT: the issue has been rolled back and the site should be...
Excerpts are shortened. Read the full incident on Coursera's status page.
Site-wide Interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Coursera is experiencing some technical issues. Learners may have trouble loading the main page, courses, and Specializations. We are working to fix this as soon as possible. Update 3:06pm PDT: We have resolved these issues, and all pages should load now.
Excerpts are shortened. Read the full incident on Coursera's status page.
Course and Specialization Loading Issues
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
Currently, we are aware of some difficulties loading courses and Specializations. We are working to fix this as soon as possible. Update: All pages should now be loading properly
Excerpts are shortened. Read the full incident on Coursera's status page.
Site-wide interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
Coursera is experiencing some technical issues. Learners may have trouble loading courses and Specializations. We are working to fix this as soon as possible. Update 7:07am PST: We have resolved these issues, and courses and Specializations should load now.
Excerpts are shortened. Read the full incident on Coursera's status page.
Major Support interruptions
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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resolved
We are experiencing a technical issue where some learners cannot contact support and our team cannot reply. This interruption began at 5:39am PST and is being investigated by Zendesk, please check back in the next 30 minutes. We will help as soon as possible! Update: This...
Excerpts are shortened. Read the full incident on Coursera's status page.
Major Service Disruptions
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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resolved
Currently, we are experiencing difficulties with our upstream provider. We are working to restore service, and appreciate your patience in the meantime. Update as of 1:20pm PST: Most functionality on coursera.org should be restored.
Excerpts are shortened. Read the full incident on Coursera's status page.
Scheduled Platform Maintenance
Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
On February 23rd (4pm-4:30pm PST), Coursera will be making more site-wide upgrades. At this time, the website and apps will be unavailable. We appreciate your patience throughout this process
Excerpts are shortened. Read the full incident on Coursera's status page.
Scheduled Platform Maintenance
Failure mode: A schema or data migration caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
On February 16th (4pm-4:30pm PST), Coursera will be making site-wide upgrades. The website will be unavailable during this time. We'll be migrating our databases from one host to another and need to shutdown the site to prevent data loss. We appreciate your patience as we...
Excerpts are shortened. Read the full incident on Coursera's status page.
Mobile interruptions
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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resolved
Coursera's iOS and Android is experiencing some technical issues. Learners may have trouble logging in, loading their dashboards, or accessing courses. Update as of 12:15am PDT: The issue is resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.
Intermittent checkout outages
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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resolved
We are experiencing a technical issue with Coursera. Learners may experience errors when purchasing courses and specializations. Update as of 8:19am PDT: The issue is resolved.
Excerpts are shortened. Read the full incident on Coursera's status page.