Cloudinary

Affected: Digital Asset Management (DAM), Management Console

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-16 20:06 UTC

   We are currently investigating an issue affecting the Cloudinary web UI. Some users may be unable to log in or use the Console and Media Library. Our engineering team is actively working on it. Image and video delivery, uploads and API requests using API credentials are not...

2. monitoring 2026-10-16 21:08 UTC

   A fix has been implemented for the issue affecting the UI and console. We are now monitoring the system to ensure stability. Users who still see errors should refresh the page and log in again.

3. resolved 2026-10-16 21:53 UTC

   This incident has been resolved. The UI and console, including login, is operating normally. We apologize for the inconvenience.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2026-10-05 12:00 UTC

   Between approximately 11:29 and 12:02 UTC on October 5, 2026, usage reports in the Cloudinary Console Dashboard were unavailable. The issue has been resolved, and usage reporting functionality has been fully restored.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - EU, Upload API - EU, Media Delivery

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-09-28 09:58 UTC

   We are currently investigating increased error rates in the EU region affecting uploads (eager transformations), transformations, and delivery. The issue began at approximately 06:15 UTC. We will provide updates as more information becomes available.

2. monitoring 2026-09-28 10:08 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-09-28 14:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Delivery

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-13 17:04 UTC

   Since approximately 12:30 UTC, some users may experience issues where assets not appearing when browsing folders in the Media Library. Affected assets remain available and may still be accessible through search. Our team is investigating the issue and working to restore normal...

2. identified 2026-08-13 19:10 UTC

   We have identified the root cause of the issue affecting asset visibility in the Media Library. Our engineering team is actively working on a resolution. Asset delivery is not impacted. We will provide another update as soon as more information is available.

3. monitoring 2026-08-13 20:11 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-08-14 17:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Third-Party - Add-ons, Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-29 13:35 UTC

   Since approximately 13:50 UTC, users have been unable to install add-ons. Installation attempts are failing and may display an “Installation failed” message. Our team is investigating the issue and working to restore installation functionality. We will provide another update as...

2. monitoring 2026-07-29 14:00 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-29 14:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-20 23:09 UTC

   We are investigating an issue affecting connections to the Cloudinary MCP Connector. Users may receive a 502 Bad Gateway error.

2. monitoring 2026-07-21 08:33 UTC

   A fix has been issued to address the connection failures with our MCP connector, and we are actively monitoring to ensure ongoing stability.

3. resolved 2026-07-21 11:25 UTC

   The recent issue impacting the Cloudinary MCP Connector has been successfully resolved. We can confirm that all services are now back to normal operation.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2026-07-12 11:30 UTC

   Due to a change in security parameters, some customers are experiencing failures when attempting to sign in to Cloudinary via the Cloudinary Figma plugin (https://www.figma.com/community/plugin/1451492041396730459/cloudinary)

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - AP

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-07-12 10:20 UTC

   An issue affecting requests that included the g_auto transformation resulted in elevated error rates beginning at approximately 09:00 UTC on Sunday, July 12. The issue has been resolved, and we are continuing to monitor.

2. resolved 2026-07-12 12:44 UTC

   The incident has been resolved. Services have returned to normal, and all previously affected URLs are now functioning correctly.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Flow Engine

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-16 15:19 UTC

   We are currently experiencing delays in MediaFlows execution. Some flows may not run immediately after being triggered. Our team is actively investigating the issue. We expect all affected flow runs to be processed, though with delays. We will provide further updates as more...

2. monitoring 2026-06-16 17:45 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-06-17 06:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM)

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-07 13:30 UTC

   We are currently investigating an issue affecting recently added, deleted, or modified assets that may not appear up to date when viewed via the DAM. The issue began at approximately 1:17 PM UTC on June 7, 2026. Although asset views in the DAM may not be reflected accurately,...

2. monitoring 2026-06-07 13:54 UTC

   The issue was identified, and a fix has been implemented.

3. resolved 2026-06-08 06:31 UTC

   The issue has been resolved, and all services are operating normally.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Management Console

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-24 16:51 UTC

   We want to inform you that starting 16:23 UTC, we're investigating issues affecting our customers relating to displaying/creating API secrets in the Management Console. The usage of API credentials is functioning as intended. Our team is actively investigating the issue to...

2. monitoring 2026-03-24 18:18 UTC

   We have rolled out a fix on recent issue on displaying/creating API secrets in the Management Console and currently monitoring our system. All services appear to functioning normally.

3. resolved 2026-03-24 19:35 UTC

   We confirm that the update rolled out today has fixed the issue.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-19 16:48 UTC

   We're currently investigating a reported issue when users are attempting to sign up. Our engineering team is working to restore normal operation, and we will provide further updates shortly.

2. monitoring 2026-03-19 17:13 UTC

   A fix for this issue has been deployed, and we are currently monitoring the results.

3. resolved 2026-03-19 18:38 UTC

   The recent sign-up issue has been resolved. All services are now operating normally.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Flow Engine

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-11 18:19 UTC

   We want to inform you that we have identified an issue affecting MediaFlows where some event-based triggers may not execute as expected. As a result, certain MediaFlows may not run when triggered by events such as metadata updates. Our engineering team is working to restore...

2. monitoring 2026-03-11 20:36 UTC

   We have resolved the issues and are monitoring.

3. resolved 2026-03-12 09:23 UTC

   The recent issue impacting MediaFlows, where some event-based triggers did not execute as expected, has been resolved. All services are now operating normally.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM)

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-02-26 12:50 UTC

   We want to inform you that we have identified an issue affecting Saved Searches when using Structured Metadata fields that contain spaces in their name (for example, “production type”). As a result, some saved searches may not behave as expected. We are currently performing...

2. monitoring 2026-02-26 16:27 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-26 18:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM), Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-10 15:44 UTC

   From 2:30 PM UTC, we are seeing degraded performance when accessing the Cloudinary console. We are currently investigating the issue.

2. monitoring 2026-02-10 17:55 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-02-11 07:04 UTC

   The issue has been resolved, and system performance has returned to normal.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Admin API - US, Admin API - AP, Admin API - EU

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-02-10 08:21 UTC

   Started around 04:30 UTC, search API functionality may be non-functional and newly uploaded assets may not be visible in the Media Library.

2. resolved 2026-02-10 12:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM), Media Library Widget

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-08 15:47 UTC

   Starting 2:45 PM UTC, we are seeing degraded performance when accessing the Media Library via the console and the widget. We are currently investigating the issue.

2. monitoring 2026-01-08 15:56 UTC

   Our team identified the cause of the issue and reverted to a known working version. We expect the Media Library's functionality to be fully restored, and we are continually monitoring the status.

3. resolved 2026-01-08 17:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Upload API - US, Upload API - EU, Upload API - AP

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-04 17:51 UTC

   We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

2. identified 2026-01-04 19:03 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-01-04 20:38 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-01-05 07:52 UTC

   A fix has been implemented and this issue has been resolved

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-01-04 08:06 UTC

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

2. resolved 2026-01-04 08:42 UTC

   During the weekend, an issue affected Creative Approval workflows, causing them to be unavailable. The issue is now resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Billing

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-12-21 10:50 UTC

   At approximately 9:20 AM until 10:20 AM UTC, some users may have experienced outages in the following areas: - Billing dashboard (whole billing submenu) - Plan Upgrade / Downgrade - Signing up for a paid plan Issues were acknowledged quickly, and the system has returned to...

2. resolved 2025-12-21 14:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - US, Media Transformation API - AP, Upload API - US, Upload API - EU, Upload API - AP, Admin API - EU

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-12-15 15:10 UTC

   We are currently working to resolve a reported issue when using both Strict Transformations and the Auto-Upload feature. Until we resolve the issue, you may see "Transformation ... is not allowed" errors on requests that should trigger an auto upload from a remote URL or bucket....

2. identified 2025-12-15 16:51 UTC

   We are working on deploying a fix for this issue; we'll provide a further update after the deployment is complete

3. monitoring 2025-12-15 17:42 UTC

   A fix has been deployed and affected requests should now be working as expected. We'll resolve the incident after some further monitoring.

4. resolved 2025-12-15 19:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Library Widget

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-12-10 12:30 UTC

   Following Yesterday's deployment, we have identified an error in the login flow via the Media Library Widget. Our development team is currently working on a fix.

2. monitoring 2025-12-10 12:50 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-12-10 13:18 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-12-10 13:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Support Site

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-12-05 09:16 UTC

   We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect...

2. identified 2025-12-05 09:24 UTC

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

3. monitoring 2025-12-05 09:24 UTC

   Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.

4. resolved 2025-12-05 14:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Delivery

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-21 08:17 UTC

   Asset delivery via res.cloudinary.com is currently blocked in Indonesia at the moment. For assistance and possible workarounds, please reach out to Cloudinary Support through this form: https://support.cloudinary.com/hc/en-us/requests/new

2. investigating 2025-11-21 16:36 UTC

   We are continuing to investigate this issue which is caused by requests from many Indonesian users to res.cloudinary.com being blocked. For affected customers on our Advanced plan or higher, you can deliver assets via a private CDN hostname specific to your product environment...

3. investigating 2025-11-21 18:47 UTC

   To assist affected customers, we've temporarily enabled private CDN delivery for many customers with significant traffic from Indonesia. Assets may be accessible via your private CDN hostname while we continue to investigate the blocking of res.cloudinary.com. Cloudinary SDKs...

4. monitoring 2025-11-25 08:01 UTC

   Asset delivery via res.cloudinary.com has been restored in Indonesia. We are currently monitoring the situation to ensure continued stability and performance.

5. resolved 2025-11-27 09:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Library Widget

Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-10 10:26 UTC

   Media Library Widget access is limited to first cloud in account.

2. identified 2025-11-10 10:28 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-11-10 10:48 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-11-10 16:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Library Widget

Failure mode: The text does not say enough to tell. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-22 14:01 UTC

   We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview...

2. identified 2025-10-22 14:41 UTC

   The source of the issue has been identified, and a fix will be deployed as soon as possible

3. resolved 2025-10-22 14:58 UTC

   A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM), Billing

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-20 13:29 UTC

   Following an incident with a third-party service provider, we’re experiencing delays in receiving and processing usage data. Until this is resolved, dashboards and reports in your account may load inconsistently or appear out of date (missing the last few hours of usage).

2. monitoring 2025-10-20 20:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-21 14:01 UTC

   The affected delivery and usage reports should now be fully operational. If you're still experiencing issues loading usage reports or dashboards and the problem remains after a hard refresh of your browser, please open a support request for our team to check the details.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - US, Console, Upload API - US, Flow Engine, Admin API - US, Webhooks / HTTP notifications - US, Digital Asset Management (DAM), Management Console

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-20 07:51 UTC

   We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.

2. investigating 2025-10-20 08:12 UTC

   The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.

3. investigating 2025-10-20 09:12 UTC

   We are continuing to investigate this issue.

4. monitoring 2025-10-20 09:37 UTC

   The services are recovering and are being closely monitored.

5. investigating 2025-10-20 14:23 UTC

   We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.

6. investigating 2025-10-20 15:56 UTC

   Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.

7. identified 2025-10-20 17:53 UTC

   We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision,...

8. monitoring 2025-10-20 20:39 UTC

   We have identified that Amazon's Rekognition service is currently down.

9. monitoring 2025-10-21 07:08 UTC

   We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.

10. resolved 2025-10-21 15:30 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Webhooks / HTTP notifications - US

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2025-10-16 07:52 UTC

   We experienced a failure in delivering webhook notifications starting at around 05:57 UTC, lasting approximately 1.5 hours. The issue has been resolved, and we are currently monitoring to ensure system stability.

2. resolved 2025-10-16 20:21 UTC

   We've confirmed that any backlog was processed and the system is stable.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - US, Media Delivery

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-16 07:36 UTC

   We’re currently experiencing elevated error rates in Transformations within the US region starting at 5:55 AM UTC. Our team is investigating the issue and working to restore normal functionality as soon as possible.

2. monitoring 2025-10-16 08:10 UTC

   A fix has been implemented (7:20 UTC), and error rates have returned to normal as of 07:47 UTC. We are continuing to monitor the system.

3. resolved 2025-10-16 12:16 UTC

   The incident has been resolved. If you continue to experience issues, please contact Support for assistance.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Failure mode: Security incident or emergency response to a vulnerability. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2025-09-03 13:06 UTC

   We have been informed of a security incident involving Drift, a third-party application previously integrated with our Salesforce environment as part of Cloudinary’s support processes. This incident is part of a broader issue affecting multiple organizations that use these...

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Upload API - EU, Upload API - AP, Admin API - AP, Admin API - EU

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. resolved 2025-08-25 12:19 UTC

   API calls to api.cloudinary.com for clouds in EU/AP geo-regions may have experienced failures with 404 status code responses at approximately 7:20-11:20 UTC.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM)

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-13 19:33 UTC

   We are currently investigating a small subset of collections that are made public are not being detected.

2. monitoring 2025-08-13 19:52 UTC

   On Wednesday, August 13, 2025, at 19:48:15 UTC, our team identified the cause of the issue with the collections and reverted to a known working version. We expect the Collection's functionality to be fully restored, and we are continually monitoring the status.

3. resolved 2025-08-13 20:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-08-07 02:09 UTC

   We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

2. monitoring 2025-08-07 03:41 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-08-07 07:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM)

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-07-13 18:29 UTC

   An issue has been identified in the Video App and Developer Dashboard resulting in modules not loading that began at 9 UTC. A Fix is being actively worked on and will be deployed within the hour.

2. monitoring 2025-07-13 18:43 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-07-13 19:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Delivery

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-07 05:49 UTC

   For 5 minutes, between 04:46 and 04:51 UTC, customers have experienced increased latencies and error rates when delivering new images, including API calls. Our team is actively investigating the issue to identify and address the root cause.

2. resolved 2025-07-07 18:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM), Media Library Widget

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-03 15:27 UTC

   We have received reports of an issue that is currently preventing some user accounts from overwriting assets. Our team is actively investigating the issue to identify the root cause and implement a resolution.

2. monitoring 2025-07-03 16:47 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-07-03 19:51 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Webhooks / HTTP notifications - US

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-03 10:13 UTC

   We are currently experiencing delays in our webhook notification delivery system. Customers may observe that webhook events are delivered later than expected. Our engineering team is actively investigating the root cause and working to restore normal delivery speeds. We will...

2. investigating 2025-07-03 10:37 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-07-03 11:55 UTC

   A fix has been implemented and we are monitoring the results.

4. investigating 2025-07-03 14:51 UTC

   We are aware that webhook notifications aren't being received and are investigating it.

5. monitoring 2025-07-03 16:52 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2025-07-04 08:52 UTC

   After several hours of further monitoring, we've confirmed that webhooks notification queues have remained stable and new notifications are being processed as expected.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-30 14:20 UTC

   We are aware of an issue preventing users with the “Admin” role from creating new users. We are currently working on a fix and will provide updates as we learn more.

2. identified 2025-06-30 14:21 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-06-30 17:31 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-06-30 20:37 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Third-Party - Add-ons

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-30 07:14 UTC

   Starting June 30th 2025 00:00 UTC we've been encountering outages with the VIESUS™ Automatic Image Enhancement add-on. Our team is actively investigating the root cause and working on a resolution. We appreciate your patience as we address this issue.

2. monitoring 2025-06-30 08:01 UTC

   A fix has been implemented, and we are monitoring the results.

3. resolved 2025-06-30 11:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP, Upload API - US, Upload API - EU, Upload API - AP, Admin API - US, Admin API - AP, Admin API - EU

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-06-29 11:58 UTC

   We want to inform you that starting 9:30 UTC, we've been investigating Media Processing and transformations related to AI that is affecting our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution. This may result in...

2. monitoring 2025-06-29 12:15 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-06-29 14:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Third-Party - Add-ons

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-06-17 10:04 UTC

   From 9:30am UTC, customers who are using the Aspose addon might experience some errors. We are actively working on it and will update with any insights.

2. identified 2025-06-17 15:01 UTC

   The issue appears to be related to timeouts when awaiting a response from the Aspose service. Failed requests are retried automatically and most succeed upon retry, so the Add-on may appear to work as normal but with slower responses than usual. We're continuing to monitor the...

3. resolved 2025-06-17 23:38 UTC

   At approximately Jun 17 22:10:46 UTC 2025, the Aspose add-on intermittent issue has been resolved. Customers should no longer experience issues with file-related conversions when calling the Aspose service.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Third-Party - Add-ons

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Google Cloud.

1. investigating 2025-06-12 18:26 UTC

   We want to inform you that some operations will fail for users using GCS as their backup bucket. We've also received reports that some Cloudinary functionality such as our documentation site and some add-ons provided via third-party services are affected. We're investigating...

2. identified 2025-06-12 20:53 UTC

   The issue has been identified as an outage with a third-party service provider

3. resolved 2025-06-13 00:36 UTC

   This incident has been resolved. These issues were confirmed as related to this incident on Google Cloud's status page: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM)

Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-06-11 21:16 UTC

   The paging in collections is missing. Only 50 collections are showing up. The issue has been identified and a fix is being implemented.

2. monitoring 2025-06-12 06:45 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-06-12 10:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Digital Asset Management (DAM), Management Console

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-06-11 11:21 UTC

   We’re currently experiencing an issue that is preventing the Cloudinary console from loading. Our engineering team is actively investigating the cause and working to restore access as soon as possible. We’ll provide updates here as we learn more. Thank you for your patience, and...

2. monitoring 2025-06-11 11:22 UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring 2025-06-11 12:30 UTC

   We are continuing to monitor for any further issues.

4. resolved 2025-06-11 12:31 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Video Player

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-06-09 20:02 UTC

   The Video Player Studio, Developer Dashboard and related components to Video Player have not been working since 7:30 PM Monday, Coordinated Universal Time (UTC). A fix has been implemented, and we are currently monitoring.

2. resolved 2025-06-10 05:13 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-06-03 16:33 UTC

   Around ~3 hours ago, the super resolution model was deployed to fix a customer issue. This introduced possible degradation in some super resolution results. We are working on the fix.

2. monitoring 2025-06-03 17:36 UTC

   A fix has been deployed, and we are monitoring.

3. resolved 2025-06-03 18:59 UTC

   The issue has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Upload API - EU, Upload API - AP

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-05-30 09:01 UTC

   We are currently investigating an issue related to Webhook notifications. From Yesterday 11 AM UTC, you may encounter delays in receiving notifications. Our team is actively investigating the issue to identify the root cause and implement a resolution.

2. investigating 2025-05-30 09:39 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-05-30 10:23 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-05-30 12:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Affected: Media Transformation API - US, Upload API - US, Admin API - US, Media Delivery

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-05-22 15:39 UTC

   We want to inform you that starting 14:52 UTC, we're investigating slow/failing asset delivery and API calls, affecting a small number of our customers. Our team is actively investigating the issue to identify the root cause and implement a resolution.

2. monitoring 2025-05-22 16:23 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-05-22 19:45 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Cloudinary's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2025-04-27 21:30 UTC

   Increased webhook response time from April 27th 2025, 15:35 EDT to April 28th 2025, 16:00 EDT

Excerpts are shortened. Read the full incident on Cloudinary's status page.