Canva

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-08 16:42 UTC

   Some users are having issues creating designs from templates on the home page.

2. resolved 2026-10-08 17:20 UTC

   Fix has landed and issue is now resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Billing and subscriptions

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-31 18:55 UTC

   Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

2. identified 2026-07-31 19:02 UTC

   We've identified an issue affecting subscriptions, billing and payments in Canva. Our teams are working to fix the problem.

3. monitoring 2026-07-31 19:24 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-31 19:58 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Billing and subscriptions

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-13 22:57 UTC

   Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

2. identified 2026-07-13 23:04 UTC

   The issue has been identified: - Users are shown the wrong status of their subscription

3. resolved 2026-07-13 23:17 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-07-12 08:38 UTC

   Some users may experience issues downloading video designs. Our teams are currently working to resolve the issue.

2. resolved 2026-07-12 17:29 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Login and signup

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-09 17:55 UTC

   Some users may have issues signing up or logging into Canva via Microsoft Oauth. If available, an alternate login may work around the issue.

2. investigating 2026-07-09 17:58 UTC

   We are continuing to investigate this issue.

3. investigating 2026-07-09 23:23 UTC

   We are continuing to investigate this issue and hope to have a fix in place soon.

4. identified 2026-07-10 00:13 UTC

   The issue has been identified and a fix is being implemented.

5. resolved 2026-07-10 00:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-09 12:50 UTC

   Some users may have issues using Canva. Our teams are urgently looking into this and we will provide an update soon.

2. monitoring 2026-07-09 13:51 UTC

   Some users may have issues using Canva. Our teams are urgently looking into this. This issue only affects a small percentage of users. We are currently monitoring the issue.

3. resolved 2026-07-09 14:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-07-06 07:00 UTC

   Some users may experience issues with formulas in Sheets that are downloaded in PNG/JPG/PDF formats. Downloads in CSV format are not affected. Our teams are working to resolve the issue.

2. resolved 2026-07-07 01:24 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Media uploads

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-02 09:10 UTC

   Users may experience errors uploading media to their Canva design

2. investigating 2026-07-02 09:12 UTC

   We are continuing to investigate this issue.

3. resolved 2026-07-02 11:00 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-02 00:44 UTC

   We are currently investigating this issue.

2. identified 2026-07-02 00:47 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-02 01:54 UTC

   A fix has been implemented and we are monitoring the results.

4. identified 2026-07-02 02:21 UTC

   The issue has been identified and a fix is being implemented.

5. monitoring 2026-07-02 04:19 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2026-07-02 06:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-23 23:01 UTC

   Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

2. identified 2026-06-23 23:19 UTC

   We have identified the issue. Some customers may encounter a "Page Not Found" error when using Canva. Our team is actively investigating and working on a resolution.

3. resolved 2026-06-23 23:51 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-22 04:16 UTC

   The issue has been identified and a fix is being implemented.

2. resolved 2026-06-22 07:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: iOS app, iPad app

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-17 02:53 UTC

   Some users may have issues creating design on the Canva App on iOS devices. Our teams are urgently looking into this and we will provide an update soon.

2. investigating 2026-06-17 02:54 UTC

   We are continuing to investigate this issue.

3. identified 2026-06-17 03:07 UTC

   Some users may have issues creating designs or logging in on the Canva App on iOS devices in Australia and New Zealand. Our teams are working to resolve the issue.

4. monitoring 2026-06-17 03:26 UTC

   A fix has been implemented and we are currently monitoring

5. resolved 2026-06-17 03:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-15 20:20 UTC

   Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

2. identified 2026-06-15 20:30 UTC

   Users may experience intermittent issues downloading designs. Our team are urgently working on a fix.

3. resolved 2026-06-15 21:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-15 11:34 UTC

   The issue has been identified and our engineers are working to implement a fix.

2. resolved 2026-06-15 12:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-06-15 11:01 UTC

   Users may experience errors exporting video. Our engineers have identified the issue and are working on a fix.

2. resolved 2026-06-15 11:22 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs, Editing designs, Home page, Login and signup, Media uploads, Sharing designs, Viewing designs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-06-12 04:45 UTC

   Users may experience intermittent issues when using Canva. Our engineers have identified the issue and are working on a fix.

2. monitoring 2026-06-12 05:16 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-06-12 06:25 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Editing designs, Viewing designs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-09 03:41 UTC

   Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

2. identified 2026-06-09 03:45 UTC

   The issue has been identified and our engineers are working to implement a fix.

3. resolved 2026-06-09 04:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Billing and subscriptions

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-29 01:46 UTC

   Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.

2. investigating 2026-05-29 01:48 UTC

   Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.

3. monitoring 2026-05-29 01:58 UTC

   A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.

4. resolved 2026-05-29 02:12 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-22 03:34 UTC

   We are currently investigating the issue.

2. identified 2026-05-22 03:46 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-05-22 04:07 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-05-22 04:41 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Media uploads

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-21 04:56 UTC

   Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos. Requests may succeed when re-attempted. We have identified the cause of the issue and are working on a fix.

2. monitoring 2026-05-21 05:40 UTC

   We have implemented a fix and are monitoring the results. A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos. We expect the issue to be fully recovered within ~20 minutes.

3. resolved 2026-05-21 06:28 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-12 04:15 UTC

   Some users may have issues accessing Canva offline editing. Our teams are urgently looking into this and we will provide an update soon.

2. resolved 2026-05-12 04:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: AWS.

1. investigating 2026-05-08 00:43 UTC

   Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

2. identified 2026-05-08 00:56 UTC

   We’re currently experiencing intermittent issues due to an ongoing AWS service disruption. AWS has acknowledged the issue on their status page. We’re monitoring the situation closely and will update as more information becomes available. For vendor updates, see:...

3. monitoring 2026-05-08 02:16 UTC

   We've seen recovery and are currently monitoring for any further issues.

4. monitoring 2026-05-08 06:01 UTC

   We're continuing to monitor for any impact while we wait for AWS to resolve the underlying issue.

5. resolved 2026-05-08 22:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-07 03:29 UTC

   Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We are currently investigating the issue.

2. identified 2026-05-07 03:54 UTC

   Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.

3. resolved 2026-05-07 04:37 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-07 01:32 UTC

   Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work. We have identified the issue and are working on a fix.

2. monitoring 2026-05-07 01:55 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-05-07 02:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-07 00:03 UTC

   Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.

2. identified 2026-05-07 00:23 UTC

   Users in some countries may have issues viewing media in the Canva Editor. We are currently rolling out a fix to restore service.

3. identified 2026-05-07 00:33 UTC

   Users in some countries may experience issues trying to access Canva. We are currently rolling out a fix to restore service.

4. monitoring 2026-05-07 00:49 UTC

   A fix has been implemented and we are currently monitoring for any further issues.

5. resolved 2026-05-07 00:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Home page

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-04-29 23:01 UTC

   A fix has been implemented and we are monitoring the results.

2. resolved 2026-04-29 23:26 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Home page

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-04-29 13:49 UTC

   A fix has been implemented and we are monitoring the results.

2. resolved 2026-04-29 14:16 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-29 00:21 UTC

   Users should be able to access Canva, we are monitoring the fix.

2. monitoring 2026-04-29 00:35 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-04-29 01:02 UTC

   This has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-28 23:24 UTC

   Some users may have issues accessing Canva. Our teams are urgently looking into this and we will provide an update soon.

2. resolved 2026-04-29 00:35 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Viewing designs

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-22 23:48 UTC

   Users are having issues accessing designs. Our engineers are urgently investigating the issue.

2. monitoring 2026-04-22 23:59 UTC

   The incident is now mitigated. We will continue to monitor and resolve after confirming accessing designs are stable.

3. resolved 2026-04-23 00:28 UTC

   This incident is resolved. Thank you for patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-13 00:28 UTC

   Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.

2. investigating 2026-04-13 00:32 UTC

   We are continuing to investigate this issue.

3. investigating 2026-04-13 00:33 UTC

   We are continuing to investigate this issue.

4. monitoring 2026-04-13 00:51 UTC

   The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.

5. resolved 2026-04-13 05:56 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-10 14:39 UTC

   Users may be unable to access the AI Voice feature for video creation. We are aware of the issue and are investigating a fix.

2. resolved 2026-04-11 05:04 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-04-08 09:23 UTC

   Some users may have issues with: - Generating AI images in Magic Media - Generating AI images in the Elements tab - Generating images with Dreamlab - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve...

2. identified 2026-04-08 10:46 UTC

   Some users may have issues with: - Generating videos with Image to Video - Using AI Video Effects Our engineers have identified the issue and are working to resolve it.

3. resolved 2026-04-09 09:54 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-22 21:57 UTC

   Users may have issues loading Canva. Opening designs may yield a 503 error. We are currently investigating the issue and will keep you updated.

2. monitoring 2026-03-22 22:44 UTC

   We’ve applied a fix for this issue and are currently monitoring to make sure everything is working as expected. We’ll continue to keep a close eye on things and share any updates if needed.

3. resolved 2026-03-22 23:09 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Media uploads

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-12 04:33 UTC

   Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might me logged out, offline or Canva's servers are unreachable.

2. investigating 2026-03-12 04:34 UTC

   Media uploads may be failing for some users. Users may experience the following error message: "We were unable to upload {{file}}. You might be logged out, offline or Canva's servers are unreachable." We are currently investigating and working to mitigate the issue.

3. resolved 2026-03-12 04:53 UTC

   This incident is now mitigated. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-11 23:28 UTC

   We are currently investigating this issue.

2. resolved 2026-03-12 00:06 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-01-28 22:18 UTC

   Some users may experience download issues with designs that include uploaded photos or image files.

2. resolved 2026-01-29 00:21 UTC

   Thank you for your patience and understanding. As a workaround, you can try the following steps: - Remove the affected image from your design - Re-add the image to the design - Re-apply any photo edits - Try downloading again

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2026-01-28 18:23 UTC

   Some Canva apps appear in black or grey, making the elements underneath difficult to see. As a workaround, we suggest changing your Canva theme from Light to Dark under the Accessibility: https://www.canva.com/settings/accessibility

2. resolved 2026-01-28 21:49 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Apps

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-01-23 01:31 UTC

   Event: We are aware that apps created after 2026-01-21 00:00:00 UTC are generated with an ID that contain an underscore which results in developers experiencing CORS issues and unable to test locally. Workaround: Please use Firefox as your browser for now, which should allow you...

2. resolved 2026-01-23 05:59 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-07 23:29 UTC

   Users may experience issues with Logging in/Signing up. We are currently investigating the issue and will keep you updated.

2. monitoring 2026-01-08 01:02 UTC

   The fix has been put in place and we are monitoring the issue

3. resolved 2026-01-08 03:09 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-17 22:25 UTC

   We are currently investigating the issue and will keep you updated.

2. investigating 2025-12-17 22:33 UTC

   We are currently investigating the issue and will keep you updated.

3. monitoring 2025-12-17 23:28 UTC

   We have put a fix in place and Canva has recovered. We are continuously monitoring the issue.

4. resolved 2025-12-18 01:50 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. investigating 2025-12-05 09:09 UTC

   Canva is down due to Cloudflare outage

2. monitoring 2025-12-05 09:30 UTC

   We are continuing to monitor Canva services following the Cloudflare outage. All systems appear to be recovering.

3. resolved 2025-12-05 09:42 UTC

   Canva services have fully recovered following the Cloudflare outage. All systems are now operational.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: AI model returned degraded, wrong or empty output (not errors or timeouts). Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-27 01:12 UTC

   Users may experience issues with Canva Al features. We are currently investigating the issue and will keep you updated.

2. monitoring 2025-11-27 01:37 UTC

   The fix has been put in place and we are monitoring the issue.

3. resolved 2025-11-27 02:04 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Connect API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-22 10:18 UTC

   Users are experiencing issues using Canva Connect API

2. monitoring 2025-11-22 10:43 UTC

   The fix has been put in place and we are monitoring the issue

3. resolved 2025-11-22 10:49 UTC

   The issue is now resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs, Android app, Administration and settings, Publishing websites, Canva AI Connector, Editing designs, iOS app, Apps, Billing and subscriptions, Scheduling posts, iPad app, Help and support, Apps SDK, Importing designs, Home page, macOS app, Blackboard, Login and signup, Saving designs, Windows app, Canvas, Media uploads, Sharing designs, Connect API, Viewing designs, Print and delivery, D2L, Google Classroom, Moodle, MS Teams, Remind, Schoology

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

Names an upstream provider: Cloudflare.

1. identified 2025-11-18 12:04 UTC

   Users may be unable to load Canva.

2. identified 2025-11-18 12:22 UTC

   We are continuing to work on a fix for this issue.

3. identified 2025-11-18 12:30 UTC

   Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/

4. identified 2025-11-18 13:39 UTC

   We are working with Cloudflare to fix the issue.

5. monitoring 2025-11-18 14:06 UTC

   We've implemented a fix and monitoring results.

6. monitoring 2025-11-18 14:48 UTC

   We've implemented a fix and monitoring results.

7. resolved 2025-11-18 14:56 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-10-29 16:10 UTC

   Users may experience issues when trying to generate videos through Magic Media.

2. monitoring 2025-10-30 00:58 UTC

   - Fix has been implemented. Users should be able to generate videos with Magic Media now.

3. resolved 2025-10-30 05:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Billing and subscriptions

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-28 19:03 UTC

   We are currently investigating an issue where some users are unable to add credit cards as a payment method.

2. resolved 2025-10-28 19:59 UTC

   This issue has been resolved

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Downloading designs

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-10-20 07:14 UTC

   We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.

2. investigating 2025-10-20 08:06 UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

3. investigating 2025-10-20 08:09 UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

4. investigating 2025-10-20 08:14 UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

5. investigating 2025-10-20 08:16 UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

6. investigating 2025-10-20 09:17 UTC

   We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.

7. identified 2025-10-20 09:43 UTC

   We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.

8. monitoring 2025-10-20 09:56 UTC

   We are seeing significant recovery. We are continuing to monitor.

9. monitoring 2025-10-20 10:07 UTC

   We are seeing significant recovery. We are continuing to monitor.

10. monitoring 2025-10-20 10:27 UTC

    We have seen the majority of functionality recovered. Users may still see issues with downloading designs.

11. monitoring 2025-10-20 12:45 UTC

    We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.

12. monitoring 2025-10-20 13:01 UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

13. monitoring 2025-10-20 13:15 UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

14. monitoring 2025-10-20 13:30 UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

15. monitoring 2025-10-20 13:53 UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

16. monitoring 2025-10-20 14:18 UTC

    Users may still see issues with downloading designs. We are continuing to monitor.

17. monitoring 2025-10-20 14:27 UTC

    Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.

18. monitoring 2025-10-20 14:54 UTC

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

19. monitoring 2025-10-20 15:26 UTC

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

20. identified 2025-10-20 15:42 UTC

    Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.

21. identified 2025-10-20 16:12 UTC

    Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

22. identified 2025-10-20 16:45 UTC

    Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

23. resolved 2025-10-20 21:43 UTC

    The issue has been resolved.

Excerpts are shortened. Read the full incident on Canva's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-14 14:43 UTC

   We are currently investigating this issue.

2. monitoring 2025-10-14 15:21 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-14 15:30 UTC

   This incident is now resolved. Thank you for your patience and understanding

Excerpts are shortened. Read the full incident on Canva's status page.

Affected: Importing designs, Media uploads

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-07 09:43 UTC

   We've noticed an increase in failed and slow uploads in some regions, and are investigating

2. resolved 2025-10-07 10:20 UTC

   This incident is now resolved. Thank you for your patience and understanding.

Excerpts are shortened. Read the full incident on Canva's status page.