Bitly

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-04-25 23:04 UTC

   We are currently investigating reports of a major service outage impacting the Bitly website (bitly.com). Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

2. monitoring 2026-04-25 23:06 UTC

   We are seeing recovery from an issue that was affecting the availability of bitly.com. We will continue to monitor.

3. resolved 2026-04-25 23:10 UTC

   The incident affecting availability of bitly.com has been resolved and the website is fully operational.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-03-16 19:42 UTC

   We are currently experiencing an issue with our 3rd party provider that is resulting in a partial degradation of services relating to pricing and packaging. We continue to monitor the situation.

2. resolved 2026-03-16 20:20 UTC

   The issue has been identified and resolved. We will continue to monitor.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bit.ly Redirects

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-02-12 17:49 UTC

   We have received reports of intermittent DNS resolution issues on bit.ly due to residual caching from a recent provider outage. These issues should dissipate over the next several hours. We continue to monitor the situation. Note that while you may see interruptions in...

2. monitoring 2026-02-17 00:40 UTC

   We continue to monitor this issue with several ISPs showing resolution. If you are encountering this issue, we would appreciate knowing what ISP (Internet Service Provider) you are on when you report the issue. We are working with affected ISPs to get the erroneous DNS entries...

3. monitoring 2026-02-20 00:34 UTC

   This incident has been resolved at the root cause layer for several days, and it seems that residual DNS cache layers have now cleared.

4. resolved 2026-02-20 02:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-05 21:42 UTC

   Bitly has identified scattered occurrences of login issues concerning our Help and Support Portal and have begun an investigation into the problem.

2. resolved 2026-01-05 23:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-09-12 12:38 UTC

   We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider has acknowledged the issue and is working on a fix. We will provide an update within 30 minutes.

2. identified 2025-09-12 13:25 UTC

   We are continuing to observe an outage of a 3rd party provider that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). The provider is continuing to work to mitigate the issue. We will provide an update within 30 minutes.

3. monitoring 2025-09-12 14:01 UTC

   We're observing recovery after an incident where a 3rd party provider outage caused issues with transactional email sends. We will continue to monitor to ensure that the incident is fully resolved.

4. resolved 2025-09-12 14:11 UTC

   The incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-09-12 08:46 UTC

   We have identified a 3rd party provider outage that is impacting our ability to send transactional emails to our customers (e.g. email validation, etc). Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30...

2. identified 2025-09-12 09:30 UTC

   We are continuing to observe a 3rd party outage that is impacting our ability to send transactional emails (e.g. email validation). We are monitoring the situation and will provide another update within 30 minutes.

3. monitoring 2025-09-12 10:17 UTC

   We are observing recovery from a 3rd party provider outage that was impacting our ability to send transactional emails to our customers. We will continue to monitor to ensure that the issue is fully resolved.

4. resolved 2025-09-12 10:24 UTC

   The 3rd party outage causing issues with transactional email sends has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-09-11 23:21 UTC

   We have identified a 3rd party provider outage impacting our new user sign up functionality. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

2. monitoring 2025-09-11 23:50 UTC

   We are observing recovery of the 3rd party outage that was causing issues with new sign ups. We are continuing to monitor the situation to ensure that functionality has been fully restored.

3. resolved 2025-09-12 00:21 UTC

   The outage of our 3rd party provider that was blocking new user sign ups has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-08-01 13:02 UTC

   We are currently experiencing a 3rd party provider outage impacting checkout and payment method updates when utilizing PayPal. Our on-call team is working with the provider to restore functionality for Bitly users. We will provide an update within 30 minutes.

2. identified 2025-08-01 13:49 UTC

   PayPal is continuing to experience issues that are impacting use on our checkout and payment method update functionality. They are actively investigating and working to mitigate the issue. To make a purchase, please utilize checkout using a credit card.

3. resolved 2025-08-01 15:37 UTC

   The 3rd party provider incident involving checkout with PayPal has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com), API

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-05-13 18:30 UTC

   We are currently investigating reports of a major service outage impacting our public API. Our on-call team is working to identify and resolve this issue. We will provide an update within 30 minutes.

2. investigating 2025-05-13 18:30 UTC

   We are continuing to investigate this issue.

3. identified 2025-05-13 18:34 UTC

   The issue has been identified and we are working to restore the service.

4. resolved 2025-05-13 18:37 UTC

   This incident has been resolved.

5. postmortem 2025-06-11 15:21 UTC

   On `2025-05-13` We experienced an outage affecting the Bitly Public API from `18:12Z` to `18:34Z`. This affected the ability to use the Bitly site or create new links, but did not impact usage of any existing links. The root cause was an error with a newly provisioned...

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: A configuration change caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-04-07 17:24 UTC

   We are currently investigating an issue preventing uploaded images to be fetched. This could be affecting Link in Bios and QR codes.

2. investigating 2025-04-07 17:33 UTC

   We are continuing to investigate, this is also affecting uploading images.

3. identified 2025-04-07 17:52 UTC

   We have identified the issue and are working to resolve it. Images are unable to be retrieved or uploaded. This may affect QR Code logos and Bitly Pages with images.

4. monitoring 2025-04-08 00:01 UTC

   We are seeing improvement and will continue to monitor the situation.

5. resolved 2025-04-08 00:58 UTC

   The issue has been resolved, and all services appear to be operating as expected.

6. postmortem 2025-04-08 01:08 UTC

   From `16:41Z` - `23:56Z` operations on and access to user uploaded images failed. This affected user ability to add new images to QR codes and Pages, and affected display of user uploaded images on Page buttons and backgrounds. The root cause was human error by our service...

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com), API, Metrics, Webhook Delivery

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-01-17 17:43 UTC

   We are currently experiencing a major service outage impacting our Website and API. Our on-call team has identified the root cause and is working and resolve this issue. We will provide an update within 30 minutes.

2. resolved 2025-01-17 18:13 UTC

   An incident impacting our website, API, webhooks and metrics has been resolved and all actions should now be operational.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-01-16 23:27 UTC

   We are currently investigating reports of a partial service outage impacting our logged in website experience - with some actions failing including redirecting links to new long urls. Our on-call team is working to identify and resolve this issue. We will provide an update...

2. monitoring 2025-01-16 23:31 UTC

   We are seeing recovery from an incident that was affecting our logged in web experience (specifically redirecting links to new long URLs). Our on-call team is monitoring the situation and working to determine what caused the issue.

3. resolved 2025-01-16 23:54 UTC

   The incident has been resolved and all actions on the logged in website experience are operational.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-12-18 16:31 UTC

   Hi community. We’re currently investigating issues serving the Bitly website. We will provide an update on this issue within 30 minutes

2. identified 2024-12-18 16:35 UTC

   We have identified a change which has created intermittent website errors for some of our users. A fix is being implemented and we will begin monitoring.

3. resolved 2024-12-18 16:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-11-28 09:16 UTC

   We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as we know more.

2. identified 2024-11-28 09:38 UTC

   We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and is currently investigating. We are...

3. identified 2024-11-28 10:09 UTC

   We are currently experiencing issues with our 3rd party billing provider. This is affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has identified the issue and is currently implementing a fix. We are...

4. monitoring 2024-11-28 10:20 UTC

   We are currently observing recovery from a 3rd party software outages that was was affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are continuing to monitor the situation closely!

5. resolved 2024-11-28 10:28 UTC

   The incident with our 3rd party billing provider has been resolved and we've seen full recovery. We appreciate your patience!

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-11-25 14:26 UTC

   We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under...

2. monitoring 2024-11-25 15:19 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-11-25 15:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-10-16 19:45 UTC

   We are currently experiencing issues processing PayPal as a payment method in our online checkout flow. If you need to make a purchase, you can still do so successfully by providing a credit card as your payment method instead. The provider has acknowledged the service...

2. monitoring 2024-10-16 20:46 UTC

   Our 3rd party provider has implemented a fix for the service disruption that was causing issues with using PayPal as a payment method in our checkout flow. We have observed recovery and will continue to monitor the situation. PayPal payment methods should now be function in our...

3. resolved 2024-10-16 20:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-10-01 03:28 UTC

   Hi community. We’re seeing indications of errors affecting users on sign up and sign in pages . We’re looking into this now and will share an update within 30 minutes.

2. monitoring 2024-10-01 03:37 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-10-01 03:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: API

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-09-25 17:29 UTC

   We're investigate an elevated API error rate. Thanks for your patience!

2. resolved 2024-09-25 17:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-09-16 20:51 UTC

   Hi community. We are aware of a service outage specifically impacting our Link In Bio product and are currently investigating a fix.

2. monitoring 2024-09-16 21:13 UTC

   A fix has been identified and we are monitoring the results.

3. resolved 2024-09-16 21:19 UTC

   The validation of the fix has completed. Bitly Pages are fully operational again.

4. postmortem 2024-09-26 18:26 UTC

   On `2024-09-16` We experienced an outage affecting the Bitly Pages product from `19:03Z` to `21:11Z`. The root cause was an added dependency which impacted client-side rendering of Pages. This issue was not immediately detected by automated tests or monitors. From `20:27Z` to...

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-09-04 18:42 UTC

   We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under...

2. monitoring 2024-09-04 19:46 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-09-04 20:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com), API, Bitly Pages

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-08-14 15:10 UTC

   Hi community. We’re currently investigating issues impacting our website and API. We apologize if this is causing trouble for you. We’ll be sure to update you as soon as we know more!

2. monitoring 2024-08-14 15:34 UTC

   We have implemented a fix for the issue that was affecting our Website, API, and Pages and we are seeing full recovery. We will continue monitoring and report back with any updates.

3. resolved 2024-08-14 15:49 UTC

   This incident has been resolved.

4. postmortem 2024-08-26 17:48 UTC

   On `2024-08-14` We experienced an outage affecting the Bitly API from `15:03Z` to `15:10Z` and affecting the Bitly website from `15:03Z` to `15:31Z`. The root cause was a failure in our deployment pipeline which caused the incorrect release to be deployed. This change was...

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-07-31 18:54 UTC

   We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We are monitoring the situation closely and will share an update as soon as...

2. identified 2024-07-31 19:05 UTC

   We are currently experiencing issues with our 3rd party billing provider. This is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under...

3. identified 2024-07-31 19:59 UTC

   Our 3rd party billing provider outage is ongoing and we are monitoring their updates closely. Billing related actions continue to be affected; we will share any updates as we know more.

4. monitoring 2024-07-31 20:30 UTC

   Our billing provider has implemented a fix and we are seeing signs of recovery in billing related actions (upgrading to paid plans, retrieving billing information, etc).

5. monitoring 2024-07-31 20:31 UTC

   Our 3rd party billing provider has implemented a fix and we are starting to see recovery in performance. We will continue to monitor the situation to ensure that the issues are resolved.

6. resolved 2024-07-31 20:43 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com), API, Bitly Pages

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2024-07-25 22:18 UTC

   We have identified an issue preventing our website from loading which is also causing errors on our API. We have identified the problem and are implementing a fix.

2. resolved 2024-07-25 22:34 UTC

   This incident has been resolved. Functionality of the website and API has been restored.

3. postmortem 2024-08-02 15:43 UTC

   From 22:10Z through 22:32Z on 2024-07-25 Bitly experienced a brief outage. The root cause was a failure during a planned host migration which temporarily impacted internal service discovery.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-07-09 17:11 UTC

   We are currently experiencing issues with our 3rd party billing provider which are intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The 3rd party has acknowledge the issue and is investigating a fix. We are...

2. monitoring 2024-07-09 17:49 UTC

   The third party has implemented a fix and we are observing recovery on our end for our billing related actions. We will continue to monitor the results.

3. resolved 2024-07-09 18:16 UTC

   This incident has been resolved - all billing/payment related functionality should be restored.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com), API, Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-06-30 17:03 UTC

   Hi community. We’re seeing early indications errors with serving Bitly Pages, API requests, and loading the Bitly website. We’re looking into this now and will share an update within 30 minutes.

2. investigating 2024-06-30 17:06 UTC

   We are continuing to investigate this issue.

3. identified 2024-06-30 17:09 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2024-06-30 17:12 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2024-06-30 17:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: A configuration change caused the failure. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-06-18 18:33 UTC

   We are currently investigating this issue.

2. identified 2024-06-18 18:54 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-06-18 19:05 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2024-06-18 19:17 UTC

   This incident has been resolved.

5. postmortem 2024-06-21 14:53 UTC

   From `17:56Z` through `19:01Z` on `2024-06-18` Bitly experienced a major outage affecting Bitly Pages functionality. Preliminary root cause was a change to a CDN configuration. The misconfiguration caused all Bitly Pages to result in a 500 page during the outage. All other Bitly...

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-06-05 16:05 UTC

   We have identified an issue with SMS message sends impacting users attempting to sign in with two factor authentication. This issue primarily affects users on the T-Mobile network. We will be monitoring the incident with our SMS provider an will update here when the issue is...

2. monitoring 2024-06-05 19:03 UTC

   Our SMS provider is reporting a recovery in message sending. We are monitoring two factor authentication SMS message delivery for users attempting to sign into their accounts.

3. resolved 2024-06-05 19:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2024-05-10 12:54 UTC

   We are currently experience issues with our 3rd party billing provider which is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). We have opened a support ticket with our provider and are monitoring the...

2. identified 2024-05-10 15:01 UTC

   Our billing provider has acknowledged the issue and has suggested a workaround that we are currently working to implement. Intermittent issues with billing actions are ongoing; we will continue to provide updates.

3. monitoring 2024-05-10 17:01 UTC

   A fix has been implemented by our third party billing provider and we are observing recovery on our end. We will continue to monitor our billing related actions to confirm that these issues have been resolved and recovery is maintained.

4. resolved 2024-05-10 17:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2024-04-21 08:01 UTC

   A fix has been implemented and we are monitoring the results.

2. resolved 2024-04-21 08:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-04-01 10:28 UTC

   We are currently experience issues with our 3rd party billing provider which is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under...

2. resolved 2024-04-01 13:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2024-01-29 17:00 UTC

   We have identified an issue preventing our website from loading. It should be resolved, and we are monitoring the fix.

2. resolved 2024-01-29 17:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com), API, Metrics, Webhook Delivery, Bitly Pages

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: A configuration change. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2023-12-20 17:41 UTC

   Hi community. We’re seeing indications of issues with accessing the Bitly web application and shortening links via the API. We’re looking into this now and will share an update within 30 minutes.

2. investigating 2023-12-20 17:45 UTC

   We are continuing to investigate this issue.

3. investigating 2023-12-20 17:56 UTC

   Update: We have all hands on deck working to fix this. Website access is down and metrics delivery is delayed while we continue investigating this issue. Thanks for hanging in there!

4. identified 2023-12-20 18:14 UTC

   Update: Things are looking up, but we still have work to do. Thanks so much for your patience!

5. monitoring 2023-12-20 18:21 UTC

   Good news, community: if you were impacted by the earlier issue, you should now be able to access our services without any problems. Thanks for bearing with us!

6. resolved 2023-12-20 18:53 UTC

   This incident has been resolved.

7. postmortem 2023-12-20 19:02 UTC

   From `17:35Z` through `18:21Z` on `2023-12-20` Bitly experienced a major outage affecting Website, API and Link In Bio functionality. The root cause was a change to internal service load balancing health checks which prevented services from being updated during a deployment....

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-12-06 13:29 UTC

   Hi community. We’re seeing indications of errors affecting users attempting to sign up for an account . We’re looking into this now and will share an update within 30 minutes.

2. identified 2023-12-06 13:52 UTC

   We have identified the issue and are working to mitigate the issues.

3. monitoring 2023-12-06 13:56 UTC

   A fix has been implemented, we are monitoring the results.

4. resolved 2023-12-06 14:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: Network, DNS, routing or connectivity failure. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-12-04 14:56 UTC

   We are currently investigating this issue.

2. identified 2023-12-04 16:04 UTC

   We have identified an issue causing some users to receive connection or SSL errors accessing bitly.com and are working on resolving the issue.

3. monitoring 2023-12-04 16:28 UTC

   We have identified the issue causing some DNS responses to be incorrect for bitly.com and have worked with our vendor to apply a fix.

4. resolved 2023-12-04 18:12 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Custom Domain Redirects, Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-12-04 05:13 UTC

   We are currently investigating an issue.

2. resolved 2023-12-04 06:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-12-02 01:33 UTC

   Hi community. We’re seeing indications of errors affecting users attempting to sign up for an account . We’re looking into this now and will share an update within 30 minutes.

2. monitoring 2023-12-02 01:58 UTC

   Good news, community: if you were impacted by the earlier account sign up issue, you should now be able to access our services without any problems. Thanks for bearing with us! For more info on this incident please see our status page: status.bitly.com

3. resolved 2023-12-02 02:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Webhook Delivery

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-11-29 23:01 UTC

   Hi community. We’re seeing early indications of issues impacting message sends to customers with configured webhooks. We’re looking into this now and will share an update within 30 minutes.

2. monitoring 2023-11-29 23:19 UTC

   A fix has been implemented and we are monitoring the results

3. resolved 2023-11-29 23:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: API, Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2023-11-24 13:36 UTC

   Update: We have all hands on deck working to fix this. We think we're on the right track, but there’s work left to be done. Thanks for hanging in there!

2. monitoring 2023-11-24 13:47 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2023-11-24 14:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-11-13 14:32 UTC

   Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

2. resolved 2023-11-13 14:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2023-10-30 18:16 UTC

   Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages on custom domains. We’re looking into this now and will share an update within 30 minutes.

2. monitoring 2023-10-30 18:40 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2023-10-30 18:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Failure mode: Traffic surge or denial-of-service attack. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. resolved 2023-10-28 04:30 UTC

   An incident between 2023-10-28 04:26:00 UTC and 2023-10-28 06:36:00 UTC caused intermittent issues with redirects and bitly.com as well as a full outage of Link-in-Bio. The incident has been resolved.

2. postmortem 2023-11-07 14:57 UTC

   On `2023-10-28` we experienced a DDoS attack against our platform. Our oncall team responded promptly and worked to mitigate impacts to our services. From `04:56 UTC` to `06:26 UTC` we experienced intermittent but significant impact to the Bitly website, Link-in-Bio pages, and...

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2023-10-23 13:40 UTC

   We are currently experiencing issues with our 3rd party billing provider which is intermittently affecting various billing related actions (upgrading to paid plans, retrieving billing information, etc). The provider has acknowledged the incident and the cause is currently under...

2. monitoring 2023-10-23 14:29 UTC

   Our 3rd party billing provider has identified the issue and implemented a fix and are currently monitoring the recovery. We are seeing indications of system recovery on our end as well, and the ability to upgrade to paid plans has been restored. We will continue to monitor the...

3. resolved 2023-10-23 14:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-10-19 17:29 UTC

   Hi community. We’re investigating an issue that is preventing some users from creating accounts. We’re looking into this now and will share an update within 30 minutes.

2. identified 2023-10-19 17:37 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2023-10-19 17:48 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2023-10-19 18:00 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-10-16 14:59 UTC

   Hi community. We’re seeing indications of an issue affecting the bitly.com logged in experience for our user base. We’re looking into this now and will share an update within 30 minutes.

2. identified 2023-10-16 15:06 UTC

   The issue has been identified and a fix is being implemented

3. resolved 2023-10-16 15:18 UTC

   The incident has been resolved

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-07-31 09:32 UTC

   Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

2. monitoring 2023-07-31 09:46 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2023-07-31 09:53 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-07-27 16:02 UTC

   Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

2. monitoring 2023-07-27 16:05 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2023-07-27 16:57 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-07-26 17:12 UTC

   Hi community. We are aware of a service outage specifically impacting serving of Link-in-bio pages. We’re looking into this now and will share an update within 30 minutes.

2. identified 2023-07-26 17:27 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2023-07-26 17:31 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2023-07-26 18:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-07-24 15:44 UTC

   Hi community. We are aware of a service outage specifically impacting our Link In Bio product. We’re looking into this now and will share an update within 30 minutes.

2. identified 2023-07-24 16:00 UTC

   The issue has been identified and a fix is being implemented

3. monitoring 2023-07-24 16:14 UTC

   Link-in-bio pages are serving again. We are monitoring page renders to ensure the issue is resolved

4. resolved 2023-07-24 16:46 UTC

   This incident has been resolved

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Website (Bitly.com)

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-07-13 13:32 UTC

   We are currently investigating this issue.

2. monitoring 2023-07-13 13:39 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2023-07-13 14:21 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.

Affected: Bitly Pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-07-11 10:48 UTC

   Hi community. We are aware of a service outage specifically impacting our Link In Bio product. We’re looking into this now and will share an update within 30 minutes.

2. monitoring 2023-07-11 11:02 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2023-07-11 11:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on Bitly's status page.