37signals (Basecamp)

Affected: Basecamp Classic

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-21 01:20 UTC

   Basecamp Classic is down. We are investigating.

2. resolved 2026-10-21 01:26 UTC

   Basecamp Classic is back up and operating normally.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Campfire

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-10-20 21:27 UTC

   Campfire is down. We are investigating.

2. resolved 2026-10-20 21:33 UTC

   Campfire is back up and operating normally.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Campfire

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-29 13:10 UTC

   Campfire is down. We are investigating.

2. resolved 2026-09-29 13:16 UTC

   Campfire is back up and operating normally.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp Classic

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-29 12:18 UTC

   Basecamp Classic is down. We are investigating.

2. resolved 2026-09-29 12:34 UTC

   Basecamp Classic is back up and operating normally.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Campfire

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-29 12:18 UTC

   Campfire is down. We are investigating.

2. resolved 2026-09-29 12:34 UTC

   Campfire is back up and operating normally.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5, HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-29 12:10 UTC

   Basecamp and HEY are having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

2. investigating 2026-09-29 12:20 UTC

   We're still investigating the trouble with Basecamp and HEY. We'll keep you posted here. We're so sorry, folks.

3. investigating 2026-09-29 12:26 UTC

   We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Thanks for bearing with us, folks.

4. investigating 2026-09-29 12:30 UTC

   Basecamp 5 and HEY are coming back online. We're actively monitoring both.

5. investigating 2026-09-29 12:32 UTC

   Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

6. resolved 2026-09-29 12:34 UTC

   Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Campfire

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-29 11:28 UTC

   Campfire is down. We are investigating.

2. resolved 2026-09-29 11:34 UTC

   Campfire is back up and operating normally.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Campfire

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-10 14:58 UTC

   Campfire is down. We are investigating.

2. resolved 2026-09-10 15:04 UTC

   Campfire is back up and operating normally.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-04 08:23 UTC

   We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. monitoring 2026-08-04 08:26 UTC

   Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

3. resolved 2026-08-04 08:32 UTC

   Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-07 15:16 UTC

   Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.

2. identified 2025-11-07 15:19 UTC

   We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

3. monitoring 2025-11-07 15:23 UTC

   We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.

4. resolved 2025-11-07 15:30 UTC

   Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-06-17 23:00 UTC

   We've identified and issue that is preventing users from logging into Basecamp accounts via our Launchpad.

2. resolved 2025-06-17 23:01 UTC

   Launchpad is back up! Sorry for the interruption!

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-02-07 15:50 UTC

   HEY is having some trouble with inbound emails being delayed. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

2. investigating 2025-02-07 15:59 UTC

   We're still investigating the trouble with inbound emails. Stay tuned for updates.

3. identified 2025-02-07 16:08 UTC

   We have identified an issue and made a change. The issue with inbound emails is improving, but we're still monitoring the situation. Stay tuned for more updates.

4. resolved 2025-02-07 16:23 UTC

   We've resolved the issue with inbound emails being delayed. We'll continue to monitor this closely. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Highrise

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-10-17 19:18 UTC

   Highrise is having some trouble. We're currently investigating and very sorry for this trouble.

2. investigating 2024-10-17 19:28 UTC

   Highrise is having trouble loading some pages. We're still investigating the root cause.

3. investigating 2024-10-17 19:39 UTC

   Highrise is having trouble loading contacts, tasks and some other pages. We're continuing to investigate the root cause. We're so sorry for this trouble!

4. investigating 2024-10-17 19:56 UTC

   Highrise is still having some trouble. Searching/jumping to contacts is causing errors. We're continuing to investigate and very sorry for the trouble today.

5. resolved 2024-10-17 20:05 UTC

   We've remediated the issue and Highrise is working well now. We will continue to look into the root cause. Sorry for the problems today!

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-08-14 21:45 UTC

   We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

2. monitoring 2024-08-14 21:57 UTC

   We've discovered the root cause and are actively working on a fix. HEY should be back up. Thanks for bearing with us, folks.

3. resolved 2024-08-14 22:06 UTC

   HEY's back up and running. We're keeping a close eye on things. Sorry again for the interruption.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-04-04 05:36 UTC

   HEY Email is currently experiencing delays right now. We're looking into the issue and will keep updating.

2. investigating 2024-04-04 05:42 UTC

   HEY Email still has some delays; we're working on fixing things and will keep you posted here.

3. investigating 2024-04-04 05:48 UTC

   We're still investigating the delay with emails. Stay tuned for updates.

4. investigating 2024-04-04 05:56 UTC

   HEY inbound email is still processing, but we hope to be fully back up very soon.

5. monitoring 2024-04-04 06:03 UTC

   A fix has been implemented and we're monitoring things.

6. resolved 2024-04-04 06:17 UTC

   HEY is fully back and up and running. So sorry for the interruption, all.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-02-08 16:08 UTC

   We're currently looking into some issues with user preferences (things like avatar, themes, etc.) in Basecamp 4. So sorry for the trouble.

2. identified 2024-02-08 16:37 UTC

   We've discovered the root cause and are actively working on a fix. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

3. identified 2024-02-08 17:10 UTC

   We are continuing to work on a fix for this issue. Thanks so much for your patience.

4. monitoring 2024-02-08 17:54 UTC

   Basecamp 4 user preferences have been fixed. We will continue to monitor these closely. Sorry for the trouble, and thanks again for your patience.

5. resolved 2024-02-08 18:04 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Backpack, Basecamp 5, Basecamp Classic, Basecamp 2, Campfire, Highrise

Failure mode: Traffic surge or denial-of-service attack. Root cause: An external attack. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2024-01-24 22:23 UTC

   Our apps are having issues due to a DDoS attack. This is affecting logging into our apps and other features. Our team is currently working on a fix. We're very sorry for this trouble!

2. identified 2024-01-24 22:29 UTC

   Most app features should be working, but logging into accounts is still experiencing problems. We're very sorry for the trouble today.

3. monitoring 2024-01-24 22:47 UTC

   All apps and logging in are working now. We're actively monitoring any issues. Sorry for the trouble today, folks!

4. resolved 2024-01-24 22:48 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-11-21 16:32 UTC

   HEY is having some trouble. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

2. identified 2023-11-21 16:35 UTC

   We've discovered the root cause and are actively working on a fix for the trouble with HEY. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.

3. monitoring 2023-11-21 16:54 UTC

   HEY's back up and running. You may see some delayed emails. We're working to get those flowing.

4. resolved 2023-11-21 16:58 UTC

   HEY's back up and running. We're keeping an eye on things to make sure those emails are flowing smoothly again. Thanks for your patience folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2023-04-01 13:08 UTC

   HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. investigating 2023-04-01 13:30 UTC

   Our Ops team is looking into this and we'll keep you posted. Stay tuned here as we get this resolved.

3. investigating 2023-04-01 13:45 UTC

   Hey is still experiencing trouble. We've narrowed down the issues and are working on a fix. Stay tuned.

4. identified 2023-04-01 13:50 UTC

   We're working on the fix for bringing HEY back up. Please hang tight. Everything should be running smoothly soon.

5. resolved 2023-04-01 13:51 UTC

   HEY is back up and running now. So sorry for the issues today. As we're working through the fix, you may see some emails delayed by a bit. We're keeping a close eye on those today. Thanks for being patient!

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2023-02-06 14:42 UTC

   We are currently experiencing issues with Basecamp 4. We're investigating the issue and we'll update you as soon as we can. Sorry for the interruption, everyone.

2. investigating 2023-02-06 14:52 UTC

   We are continuing to investigate this issue.

3. monitoring 2023-02-06 14:53 UTC

   We've addressed the issue and we're monitoring closely

4. resolved 2023-02-06 15:04 UTC

   Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-11-09 23:22 UTC

   Hey World is currently having issues. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. resolved 2022-11-10 00:13 UTC

   HEY World is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-11-02 21:37 UTC

   HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. resolved 2022-11-02 21:38 UTC

   HEY is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp Classic

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-10-11 03:35 UTC

   Basecamp Classic is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. resolved 2022-10-11 03:41 UTC

   Basecamp Classic is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2022-09-26 10:07 UTC

   We're aware of a subset of customers experiencing delays receiving push notifications on mobile devices. These usually would have been delivered between 08:00 and 09:30 UTC. They may be delayed by up to 2 hours. We're investigating now, very sorry for the disruption.

2. resolved 2022-09-26 12:29 UTC

   Notification queues are operating normally. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-06-27 14:49 UTC

   Basecamp 3 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. investigating 2022-06-27 15:35 UTC

   We're continuing to investigate this issue with Basecamp 3. Sorry about this trouble!

3. investigating 2022-06-27 15:48 UTC

   We're still working on a fix and investigating the root cause. We're very sorry for the outage today.

4. resolved 2022-06-27 15:49 UTC

   Basecamp 3 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-06-27 13:19 UTC

   We are currently investigating the issue, so sorry for this interruption.

2. monitoring 2022-06-27 14:12 UTC

   We've started to let in half of the worldwide traffic to Basecamp 3. We hope to bring everything up very shortly.

3. resolved 2022-06-27 14:21 UTC

   Basecamp 3 is back up! We're sorry for this outage and we're investigating the root cause.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2022-06-01 07:39 UTC

   We are aware of delays with sending the daily activity digest email for customer accounts. We're investigating now.

2. resolved 2022-06-01 08:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2022-05-24 12:18 UTC

   We are aware of an incident with the latest release of the Basecamp 3 iOS app (3.18.0) that is causing the app to crash for some customers.

2. identified 2022-05-24 13:42 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2022-05-24 14:01 UTC

   We have submitted a new build (3.18.1) of the Basecamp 3 iOS app to the Apple App Store. We will update here once this is approved and live.

4. resolved 2022-05-25 13:05 UTC

   A new version (3.18.1) of the Basecamp 3 app is now live in the Apple App Store.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-05-24 10:01 UTC

   We are aware of an issue with moving emails from Set Aside/Reply Later to Bubble Up in HEY on iOS. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. investigating 2022-05-24 10:05 UTC

   We are continuing to investigate this issue.

3. identified 2022-05-24 10:27 UTC

   The issue has been identified and a fix is being implemented.

4. resolved 2022-05-24 10:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2022-04-04 07:13 UTC

   We're investigating an issue with Basecamp account registrations not working correctly at the moment. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

2. resolved 2022-04-04 07:31 UTC

   Signups should be working normally again.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2021-11-17 02:30 UTC

   We're investigating issues with our billing provider so some users may see errors when trying to update their billing details in Hey. We're actively investigating/tracking the issue with our provider now. We're so sorry for the trouble.

2. resolved 2021-11-17 03:06 UTC

   Our billing provider has confirmed things are looking OK now. We've been able to confirm billing is working as expected in Hey again. Thanks for your patience, everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2021-08-26 15:52 UTC

   HEY may be down for some Xfinity/Comcast/Cox customers. As a workaround for Xfinity/Comcast customers to login, you can disable xFI Advanced Security on your account using these steps - https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security. We're working...

2. monitoring 2021-08-26 20:59 UTC

   We're working with the Xfinity security team to get HEY unblocked. For now, the best workaround is to disable xFI Advanced Security on your account using these steps - https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security. You can also send reports to...

3. monitoring 2021-08-27 12:05 UTC

   We're continuing to work with the Xfinity security team to get HEY unblocked. Here's what we know so far. Customers using Comcast, Xfinity, Shaw, Cox, or Videotron Internet services may see error messages when trying to log into HEY.com or use the mobile apps. There's a few...

4. resolved 2021-08-27 17:17 UTC

   Looks like HEY's back up with Xfinity customers. We're still here monitoring the issues just in case. We're so sorry everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Highrise

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-06-29 20:11 UTC

   Highrise is currently unavailable, but we're digging in to fix. Hang tight. Sorry for the disruption, everyone.

2. investigating 2021-06-29 20:14 UTC

   Looks like Highrise is back up. We're still here monitoring the issues just in case. We're so sorry everyone.

3. resolved 2021-06-29 20:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-04-21 15:52 UTC

   We're seeing problems with files in HEY. Our team is taking a look now. Sorry for the interruption, everyone.

2. investigating 2021-04-21 16:01 UTC

   We are continuing to investigate this issue.

3. resolved 2021-04-21 16:03 UTC

   Files are back up now. We're still here monitoring the issues just in case. We're so sorry everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2021-02-04 18:06 UTC

   Basecamp 3 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.

2. investigating 2021-02-04 18:10 UTC

   We're seeing slow page loads in Basecamp 3 and are looking into the root cause. Please bear with us while we sort this out. Sorry, everyone.

3. identified 2021-02-04 18:13 UTC

   We've discovered the root cause and are monitoring to make sure things are speedy again soon. We're so sorry for the trouble today, y'all.

4. resolved 2021-02-04 18:17 UTC

   Looks like everything is speedy again in Basecamp 3. Thanks for bearing with us while we fixed this.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2021-02-01 22:48 UTC

   HEY may be experiencing delays receiving email . We're investigating the root cause and will provide updates as soon as we can. Sorry for the interruption, everyone.

2. investigating 2021-02-01 22:52 UTC

   We are continuing to investigate this issue.

3. monitoring 2021-02-01 23:07 UTC

   We've got the root cause and are monitoring to make sure this doesn't continue. Thanks y'all.

4. resolved 2021-02-02 00:11 UTC

   HEY email delivery is back! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2020-09-11 16:24 UTC

   We're seeing some delays with inbound emails in HEY that were sent between 15:45-16:05 UTC (10:45-11:05am CST). The root cause has been fixed, but you may see some delays in emails if they were sent to you in this 20 minute span.

2. resolved 2020-09-11 16:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5, Basecamp 2

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-09-02 15:54 UTC

   We're currently seeing trouble with Basecamp 3, Basecamp 2, and Launchpad. We're investing and will keep you posted.

2. investigating 2020-09-02 15:56 UTC

   We're still seeing some issues with Basecamp 3, but Basecamp 2 and Launchpad should be working as expected. Sorry for the trouble again, folks.

3. investigating 2020-09-02 15:57 UTC

   We are continuing to investigate this issue.

4. investigating 2020-09-02 15:57 UTC

   Campfires are slow in Basecamp 3. We're working on a fix. Hang tight, folks.

5. investigating 2020-09-02 16:07 UTC

   We're still seeing some slowness with Basecamp 3 but are digging in. We're so sorry for the trouble, everyone.

6. investigating 2020-09-02 16:15 UTC

   Everything is speedy again in Basecamp 3, but we're still monitoring to make sure things are stable.

7. investigating 2020-09-02 16:17 UTC

   Basecamp 3 is back up, but we're still investigating the root cause. We're here monitoring everything. Hang tight, everyone. We're so sorry for the interruption.

8. resolved 2020-09-02 16:22 UTC

   We're seeing normal speeds for Basecamp 3 now, but will continue to monitor today and tomorrow. So sorry for the interruptions, everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2020-09-01 15:21 UTC

   We are continuing to work on getting Basecamp 3 back up to speed.

2. monitoring 2020-09-01 15:26 UTC

   We are continuing to monitor Basecamp 3 for slowness.

3. monitoring 2020-09-01 15:32 UTC

   Basecamp 3 is stable and moving more quickly.

4. resolved 2020-09-01 15:36 UTC

   Basecamp 3 is now stable and back up to speed. Sorry about the disruption and slowness today, everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Backpack, Basecamp 5, Basecamp Classic, Basecamp 2, Campfire, HEY, Highrise

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-09-01 14:51 UTC

   Basecamp is currently down. We're working to resolve this as quickly as we can. Sorry folks.

2. investigating 2020-09-01 14:54 UTC

   We are continuing to investigate this issue.

3. investigating 2020-09-01 14:59 UTC

   We are working to stabilize all of the Basecamp apps and Launchpad. Will keep you posted here -- really sorry about this, everyone.

4. identified 2020-09-01 15:05 UTC

   We're continuing to work on the recovery to get all the Basecamp apps up and running again.

5. resolved 2020-09-01 15:08 UTC

   All of our apps are up and running again. So sorry about this disruption, everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-08-28 17:15 UTC

   Basecamp 3 is having trouble loading Campfire chat rooms. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.

2. investigating 2020-08-28 17:18 UTC

   We are continuing to investigate this issue.

3. investigating 2020-08-28 17:24 UTC

   We're still looking into the cause behind this chat outage (affecting both Pings and Campfire).

4. investigating 2020-08-28 17:31 UTC

   We're still identifying the cause here for the chat outage. Really sorry about this, folks.

5. identified 2020-08-28 17:36 UTC

   We have isolated the problem with Pings and Campfires and are working on the fix.

6. identified 2020-08-28 17:41 UTC

   We are continuing to work on a fix for Pings and Campfires.

7. identified 2020-08-28 17:51 UTC

   Campfire and Pings are still having trouble, but we've working on getting it fixed up. So sorry about this!

8. resolved 2020-08-28 17:55 UTC

   Campfire and Pings are fixed and should be working normally. So sorry about the disruption today, everyone.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Backpack, Basecamp 5, Basecamp Classic, Basecamp 2, Campfire, Highrise

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-08-10 02:27 UTC

   Basecamp 3 is currently down. We're investigating the cause. We'll provide updates as soon as we can. So sorry for the trouble.

2. investigating 2020-08-10 02:47 UTC

   We're still looking into root causes for this. Please hang tight. Sorry, everyone.

3. investigating 2020-08-10 02:50 UTC

   We're still investigating what's going on. Hang tight. So sorry, y'all.

4. resolved 2020-08-10 02:52 UTC

   All apps are back up and we’re continuing work to keep it stable. We’re so sorry for the downtime today.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2020-07-10 15:12 UTC

   We are mitigating current HEY performance issues and will update when we are back.

2. identified 2020-07-10 15:19 UTC

   We have identified the problem and are working on a fix. More updates soon.

3. monitoring 2020-07-10 15:21 UTC

   We have implemented a fix and are seeing things return to normal.

4. resolved 2020-07-10 15:27 UTC

   HEY is now running normally. Sorry for the trouble.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Basecamp 5

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-07-09 12:07 UTC

   We're currently investigating slow background operations that affect moves, copies and chat message publishing in Campfire.

2. investigating 2020-07-09 13:05 UTC

   We have isolated a possible cause for the issue and are working on remediation. We're also seeing delays on notifications and it's possible some notifications will end up being duplicated in the Hey menu.

3. resolved 2020-07-09 13:33 UTC

   We've cleared the cause that was affecting our database load and background queues are again back to normal levels. Everything should be fine again.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-07-05 02:46 UTC

   Some people are seeing intermittent error messages referring to rate-limiting. We’re sorry for the trouble and are investigating now.

2. resolved 2020-07-05 04:20 UTC

   We’ve deployed a fix and everything’s back to normal now.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: HEY

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2020-06-29 13:11 UTC

   We are investigating issues with avatars and attachment previews

2. investigating 2020-06-29 13:14 UTC

   We are continuing to investigate this issue.

3. resolved 2020-06-29 13:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.

Affected: Highrise

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. resolved 2020-01-02 17:44 UTC

   Highrise was down for 3 minutes due to a database slowdown.

Excerpts are shortened. Read the full incident on 37signals (Basecamp)'s status page.