AnyDesk

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-08-13 14:57 UTC

   We are experiencing an issue with the my.anydesk II API. Root cause has been found and work on fixing is in progress.

2. monitoring 2026-08-13 15:15 UTC

   A fix has been deployed. We continue to monitor it.

3. resolved 2026-08-13 15:22 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-07-13 08:28 UTC

   We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. identified 2026-07-13 08:42 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-07-13 09:19 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-07-13 11:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-06-27 13:46 UTC

   We are currently facing full outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. identified 2026-06-27 14:59 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-06-27 15:27 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-06-27 15:27 UTC

   We are continuing to monitor for any further issues.

5. resolved 2026-06-28 17:17 UTC

   We can confirm the issue is properly fixed, as we did not see any issues during our extended monitoring period. We again apologise for any inconvenience caused during this time.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: REST API

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2026-06-16 12:45 UTC

   Due to an upstream issue we are experiencing outage of our REST API. Reason has been identified and work on solving it is ongoing.

2. monitoring 2026-06-16 13:29 UTC

   A fix has been applied that fixed the issues - we are continuing to monitor the service.

3. resolved 2026-06-16 15:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-05-22 09:29 UTC

   Due to issues with one of our upstream providers, we are currently experiencing performance degradation affecting the generation of custom client builds for macOS. As a result, custom builds are temporarily unavailable for this platform. We apologise for the inconvenience and...

2. identified 2026-05-22 09:54 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-05-22 09:54 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-05-04 10:00 UTC

   The ability to create MacOS custom builds is impacted currently

2. resolved 2026-05-04 14:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Asia

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-28 11:20 UTC

   We are currently facing degraded performance in our Asia zone, specifically Taiwan and Hong Kong. Engineers are investigating and a further update will be provided once a root cause has been identified. We apologise for any inconvenience caused.

2. identified 2026-04-28 11:59 UTC

   Due to networking issues associated with one of our upstream providers, to reduce customer impact we will be re-routing customers from Taiwan and Hong Kong to our infrastructure in Japan.

3. identified 2026-04-30 18:22 UTC

   Our engineering teams continue to work on the issue

4. resolved 2026-05-06 08:51 UTC

   This incident has been resolved. Customers in Taiwan and Hong Kong are now routed back to their original zone.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Asia

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2026-04-18 17:36 UTC

   We are currently experiencing service degradation with our upstream provider in India. This will impact sessions in the Indian zone. We're in contact with our upstream provider and will provide an update once we receive further information. We apologise for any inconvenience...

2. investigating 2026-04-18 18:42 UTC

   We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.

3. investigating 2026-04-18 20:07 UTC

   We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.

4. investigating 2026-04-18 21:20 UTC

   We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.

5. investigating 2026-04-18 22:41 UTC

   We are continuing to investigate the issue and are in constant contact with our upstream provider. Once we receive further information we will publish another update. Once again we apologise for any inconvenience caused.

6. resolved 2026-04-19 08:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Africa, Americas, Asia, Australia, Europe, AnyDesk Account

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-03-16 14:13 UTC

   We are currently facing major outage with our AnyDesk Network . Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. monitoring 2026-03-16 14:19 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-03-16 15:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-02-27 13:19 UTC

   We are currently experiencing performance degradation affecting the generation of custom client builds. As a result, some custom builds may be temporarily unavailable. The root cause has been identified and we are working to implement a fix. We will provide further updates as...

2. identified 2026-02-27 16:56 UTC

   We are continuing to work on a fix for this issue.

3. resolved 2026-03-04 18:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Americas

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-25 12:44 UTC

   We are currently facing degraded performance in South America. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may have caused.

2. identified 2026-02-25 15:57 UTC

   The issue has been identified and a fix is being implemented.

3. identified 2026-02-25 23:15 UTC

   We are continuing to work on a fix for this issue.

4. identified 2026-02-26 07:32 UTC

   We are continuing to work on a fix for this issue.

5. monitoring 2026-02-26 16:01 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2026-02-27 16:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Asia, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-02-03 08:21 UTC

   We are currently facing degraded performance of the service, affecting several countries in parts of Europe and Western Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an...

2. identified 2026-02-03 10:44 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-02-03 11:40 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-02-03 12:45 UTC

   We are continuing to monitor for any further issues.

5. monitoring 2026-02-03 13:51 UTC

   We are continuing to monitor for any further issues.

6. resolved 2026-02-03 14:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-01-22 09:29 UTC

   We currently facing degraded performance of the service, affecting several countries in Europe. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any...

2. identified 2026-01-22 10:16 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-01-22 11:27 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2026-01-22 14:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal, AnyDesk Account

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-12-22 13:49 UTC

   We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. investigating 2025-12-22 13:58 UTC

   We are continuing to investigate this issue.

3. identified 2025-12-22 14:27 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2025-12-22 14:34 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-12-22 14:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-01 07:59 UTC

   We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. monitoring 2025-12-01 08:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-01 19:08 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal, AnyDesk Account

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-24 16:12 UTC

   We are currently facing degraded performance of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. monitoring 2025-11-24 16:39 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-24 19:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal, AnyDesk Account

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. investigating 2025-11-21 13:55 UTC

   We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. investigating 2025-11-21 14:23 UTC

   We are continuing to investigate this issue.

3. identified 2025-11-21 14:43 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2025-11-21 15:01 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2025-11-21 15:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-19 18:09 UTC

   We are currently facing an outage of my.anydesk II, our team is aware and is investigating the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. monitoring 2025-11-19 18:59 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-19 19:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal, Online shop

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-11-18 14:03 UTC

   Due to a major outage of an upstream provider, we are currently experiencing service degradation of some customer facing services. We are in touch with our service provider and are working towards a resolution.

2. resolved 2025-11-18 16:30 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Online shop

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-17 10:53 UTC

   We are currently facing an outage of our online shop, our team is aware and is investing the root cause. The status page will be updated once the root cause has been addressed. We apologise for any inconvenience caused.

2. identified 2025-11-17 11:10 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-11-17 11:30 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2025-11-17 11:35 UTC

   We are continuing to monitor for any further issues.

5. resolved 2025-11-17 18:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-10-15 09:32 UTC

   We are currently experiencing a partial outage affecting certain features of the Customer Portal. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update as soon as we have more...

2. monitoring 2025-10-15 22:55 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-10-16 11:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-23 23:09 UTC

   We are currently facing degraded service with our my.anydesk II Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2025-07-24 08:20 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-22 12:48 UTC

   We currently face degraded service with our Custom Client Generation. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2025-07-22 16:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Asia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-17 09:39 UTC

   Some our customers from South Korea, Japan and Taiwan are having issues to connect to AnyDesk Global Network. Our team is working on the fix. We apologize for any inconvenience it might have caused.

2. identified 2025-07-17 11:10 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-07-17 11:17 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-07-17 13:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-09 14:04 UTC

   We are currently facing degraded service with generation of new Custom Clients. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologise for any inconvenience this may...

2. resolved 2025-07-09 15:32 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Asia

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-06-27 08:53 UTC

   We are currently facing degraded service with our AnyDesk Global Network - Asia. Our team is investigating the root cause at this moment. As soon as we have identified the issue we will apply a fix, follow this page to receive an update. We apologize for any inconvenience this...

2. identified 2025-06-27 09:50 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2025-06-27 12:30 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-06-27 12:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-21 09:47 UTC

   We are currently facing degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2025-05-21 13:37 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Online shop

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-13 09:08 UTC

   We are currently facing major with our Online Shop Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2025-05-13 09:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Online shop

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-04-29 14:12 UTC

   We currently face major outage with our Online shop. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2025-04-29 14:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-04-11 10:03 UTC

   We are currently facing degraded service with our my.anydesk II. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2025-04-11 15:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Africa, Americas, Asia, Australia, Europe

Failure mode: Network, DNS, routing or connectivity failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-04-01 21:54 UTC

   We are performing a maintenance to fix a problem in our global network. The existing connections will not be interrupted, but new connections will not be possible. Actual expected service degradation shall not be longer than 60 minutes.

2. resolved 2025-04-01 23:35 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-03-21 10:29 UTC

   We are currently facing major outage of our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. monitoring 2025-03-21 10:37 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-03-21 12:52 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-02-10 02:49 UTC

   We are currently facing major outage of our my.anydesk I. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2025-02-10 03:17 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-02-06 17:57 UTC

   We are currently facing a major outage with our Customer Portal Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.

2. monitoring 2025-02-06 18:18 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-02-06 19:14 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-01-29 17:01 UTC

   We are currently facing degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. investigating 2025-01-29 18:51 UTC

   We are continuing to investigate this issue.

3. monitoring 2025-01-29 23:52 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved 2025-01-30 14:18 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-11-26 09:25 UTC

   We are currently experiencing an issue with the Customer Portal. Our team is actively investigating the root cause and working to resolve it as quickly as possible. Once the issue is identified, we will implement a fix immediately. Please follow this page for real-time updates....

2. monitoring 2024-11-26 17:23 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-12-04 13:19 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Africa, Americas, Customer Portal, Asia, Australia, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-10-30 14:09 UTC

   Investigating - We are currently experiencing degraded performance with the AnyDesk Global Network and Customer Portal. Our team is actively investigating the root cause and working to resolve it as quickly as possible. Once the issue is identified, we will implement a fix...

2. resolved 2024-10-30 15:42 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-10-22 12:13 UTC

   We are currently experiencing degraded service with the Customer Portal, whereas no custom client builds for macOS can be issued. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an...

2. monitoring 2024-10-24 21:43 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-10-30 16:05 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-09-30 15:03 UTC

   We currently face degraded service with our Customer Portal. Our team is investigation the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologising for any inconvenience this may cause.

2. monitoring 2024-09-30 15:55 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-09-30 16:11 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Africa, Americas, Asia, Australia, Europe

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-09-23 12:08 UTC

   We are currently experiencing a significant issue with the AnyDesk Network. Our team is actively investigating the root cause and working to resolve it as quickly as possible. Once the issue is identified, we will implement a fix immediately. We sincerely apologize for any...

2. monitoring 2024-09-23 12:17 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-09-23 14:07 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Web pages

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-09-20 09:53 UTC

   We’re currently experiencing an issue with our anydesk.com page and it is temporarily unavailable. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.

2. monitoring 2024-09-20 10:47 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-09-20 11:03 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal, AnyDesk Account

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-07-17 07:42 UTC

   We are currently facing an outage with our Customer Portal (v2) and account login. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.

2. identified 2024-07-17 10:07 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2024-07-17 12:04 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2024-07-17 12:09 UTC

   We are continuing to monitor for any further issues.

5. resolved 2024-07-17 13:06 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal, AnyDesk Account

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-07-12 06:57 UTC

   We are currently facing an outage with our Customer Portal (v2) and account login. Our team is investigating the root cause at the moment. As soon as we have identified the issue, we will apply a fix. We apologize for any inconvenience this may cause.

2. resolved 2024-07-12 07:34 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Africa, Americas, Customer Portal, Asia, Australia, REST API, Europe

Failure mode: A configuration change caused the failure. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-03-31 04:31 UTC

   We are performing system upgrades to improve service quality of our global network. The existing connections will not be interrupted, but new connections will not be possible. Actual expected service degradation shall not be longer than 30 minutes.

2. monitoring 2024-03-31 04:31 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-03-31 06:30 UTC

   We have completed our maintenance at this time.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-03-15 08:39 UTC

   We currently face major with our Customer Portal (v2). Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We're apologize for any inconvenience this may cause.

2. monitoring 2024-03-15 08:43 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2024-03-15 09:25 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-03-14 08:45 UTC

   We currently face major with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologise for any inconvenience this may cause.

2. identified 2024-03-14 09:18 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2024-03-14 09:26 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2024-03-11 00:00 UTC

   We are currently encountering significant issues with our My.AnyDesk II Portal, and our team is diligently investigating the root cause. Rest assured, as soon as we identify the issue, we will promptly implement a solution. We kindly ask for your patience and encourage you to...

2. resolved 2024-03-11 01:01 UTC

   We are pleased to announce that the issue with our My.AnyDesk II Portal has been successfully resolved. Our team has implemented the necessary fixes, and the portal is now fully operational. We appreciate your patience and understanding during this time. Thank you for your...

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: Login, tokens, certificates or credentials failed. Root cause: A human mistake during operations. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-01-29 14:53 UTC

   my.anydesk II is currently undergoing maintenance, which is expected to last for the next 48 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete. We apologize for any inconvenience...

2. investigating 2024-01-30 18:56 UTC

   my.anydesk I and II are currently undergoing maintenance. You can still use the AnyDesk client normally. However, logging in to the client will only be possible once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the...

3. investigating 2024-01-30 20:40 UTC

   my.anydesk I and my.anydesk II are available again, and you can use the AnyDesk client normally. Logging in to the client will be available once the maintenance is complete. We apologize for any inconvenience caused by this issue. Please refer to the following article for...

4. investigating 2024-02-01 06:15 UTC

   The maintenance of systems is still ongoing to ensure that the client login will be available to all customers and users. The client login functionality for SSO with IDP is restored. We apologize for any inconvenience caused by this issue. Please refer to the following article...

5. monitoring 2024-02-01 17:07 UTC

   All client logins are now available. We will continue to monitor the login functionality to prevent any further interruptions. We appreciate your patience and understanding while we worked towards resolving this issue.

6. resolved 2024-02-26 21:38 UTC

   Client logins have been restored to full functionality. We will remain vigilant to ensure uninterrupted service. Thank you for your patience and cooperation.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-01-28 01:10 UTC

   We currently face major with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

2. resolved 2024-01-28 02:36 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.

Affected: Customer Portal

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2024-01-24 10:56 UTC

   We are experiencing intermittent timeouts with our Customer Portal. We are currently investigating the issue. We apologize for the inconvenience this may cause.

2. investigating 2024-01-24 13:43 UTC

   We currently face degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

3. investigating 2024-01-24 17:04 UTC

   We currently face degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

4. investigating 2024-01-24 18:54 UTC

   We still currently face degraded service with our Customer Portal. Our team is investigating the root cause at this moment. As soon as we have identified the issue we'll apply a fix, follow this page to receive an update. We apologize for any inconvenience this may cause.

5. investigating 2024-01-24 21:08 UTC

   We are currently experiencing service degradation on our Customer Portal. Our dedicated team is actively investigating the root cause, and once identified, we will promptly implement a solution. Please stay tuned to this page for updates. We sincerely apologize for any...

6. investigating 2024-01-24 22:15 UTC

   We are currently encountering login issues within the AnyDesk application, affecting access to personal address books for some users. Our team is diligently investigating the root cause, and upon identification, we will promptly implement a solution. To stay informed about...

7. investigating 2024-01-24 23:16 UTC

   We are continuing to address the ongoing login issues within the AnyDesk application, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For...

8. investigating 2024-01-25 09:53 UTC

   We are continuing to address the ongoing login issues within the AnyDesk application, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For...

9. investigating 2024-01-25 12:40 UTC

   We are continuing to address the ongoing login issues within AnyDesk, impacting access to personal address books for some users. Our dedicated team is actively investigating the root cause, and upon identification, we will swiftly implement a solution. For real-time updates,...

10. investigating 2024-01-25 15:03 UTC

    We are continuing to address the ongoing login issues within AnyDesk, which are impacting access to personal Address Books for some users. Our dedicated team is actively investigating the root cause of this issue, and once identified, they will swiftly implement a solution. For...

11. investigating 2024-01-25 16:45 UTC

    We are currently making every effort to tackle the login problem with AnyDesk. This issue is affecting users who are trying to access their personal Address Book, license the AnyDesk application through login, and use custom builds that require front-end login for verification...

12. investigating 2024-01-25 20:01 UTC

    We are still working on the login problem with AnyDesk. This issue is affecting users who are trying to access their personal Address Book, use AnyDesk through login, and use custom builds that require front-end login for verification (such as the "Force User Login" option)....

13. investigating 2024-01-25 21:34 UTC

    In order to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

14. investigating 2024-01-25 23:42 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

15. investigating 2024-01-26 01:34 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

16. investigating 2024-01-26 03:33 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

17. investigating 2024-01-26 09:06 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

18. investigating 2024-01-26 11:50 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

19. investigating 2024-01-26 14:30 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

20. investigating 2024-01-26 17:02 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

21. investigating 2024-01-26 19:09 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

22. investigating 2024-01-26 22:20 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

23. investigating 2024-01-27 04:52 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

24. investigating 2024-01-27 09:53 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

25. investigating 2024-01-27 20:11 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

26. investigating 2024-01-28 11:10 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

27. investigating 2024-01-28 17:23 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

28. investigating 2024-01-29 00:02 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

29. investigating 2024-01-29 08:35 UTC

    As we continue to further investigate the issue, logging in to the AnyDesk client is currently not possible. Our team is actively working on resolving the problem to restore users' access. We apologize for any inconvenience caused by this issue. You can still access and use your...

30. investigating 2024-01-29 14:16 UTC

    my.anydesk II is currently undergoing maintenance, which is expected to last for the next 24 hours or less. You can still access and use your account normally. Logging in to the AnyDesk client will be restored once the maintenance is complete. We apologize for any inconvenience...

31. resolved 2024-01-29 14:50 UTC

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AnyDesk's status page.