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sevanalysis

AfterShip

Apps and SaaS. Source: AfterShip status page.

Incidents, last 90 days
9
Median duration
16h 38m
p95 duration
4d 7h
Naming an upstream provider
0%
With a postmortem on the status page
0%

What failed, last 90 days

A provider or third-party service this vendor depends on failed8
A code release introduced the failure1

Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.

Incidents per month

Hatched months are before the recorded history starts.

All recorded incidents

AfterShip Warranty: All claims are blocked. [Start Time: 2026/10/21 8:00 AM UTC - End Time: 2026/10/21 6:00 PM UTC] minor 2026-10-21 17:54 UTC 6m

Affected: Warranty

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We are currently facing issues with AfterShip Warranty, where merchants are getting error message: "Item not eligible / not covered by warranty policy". We have investigated the issue and team is currently working on a fix.

  2. resolved

    A fix has been released and issue is now resolved. Warranty claims should work as normal now.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-uk is unstable - Start Time - 2026/10/20 09:15 UTC - End Time - 2026/10/21 01:53 UTC major 2026-10-20 09:16 UTC 16h 38m

Affected: Couriers Shipping System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier dpd-uk is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier mondialrelay is unstable - Start Time - 2026/10/04 01:14 UTC - End Time - 2026/10/04 07:41 UTC major 2026-10-04 01:14 UTC 6h 27m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier mondialrelay is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier la-poste-colissimo is unstable - Start Time - 2026/09/30 02:02 UTC - End Time - 2026/09/30 07:14 UTC major 2026-09-30 02:03 UTC 5h 11m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier la-poste-colissimo is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier bring is unstable - Start Time - 2026/09/16 05:53 UTC - End Time - 2026/09/17 05:32 UTC major 2026-09-16 05:53 UTC 23h 39m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier bring is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier india-post is unstable - Start Time - 2026/09/10 05:46 UTC - End Time - 2026/09/10 06:22 UTC major 2026-09-10 05:47 UTC 35m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier india-post is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier india-post is unstable - Start Time - 2026/08/17 08:40 UTC - End Time - 2026/08/18 02:22 UTC major 2026-08-17 08:40 UTC 17h 42m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier india-post is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier canada-post is unstable - Start Time - 2026/08/07 14:20 UTC - End Time - 2026/08/10 01:55 UTC major 2026-08-07 14:21 UTC 2d 11h

Affected: Couriers Shipping System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier canada-post is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier lonestar is currently unstable - Start Time - 2026/07/30 02:46 UTC major 2026-07-30 02:46 UTC 4d 7h

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier lonestar is currently unstable.

  2. resolved

    Carrier lonestar has been restored since 2026/08/03 09:33 UTC.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-ro is unstable - Start Time - 2026/07/15 02:08 UTC - End Time - 2026/07/15 05:34 UTC major 2026-07-15 02:09 UTC 3h 25m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier dpd-ro is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier epostglobal is unstable - Start Time - 2026/07/13 02:34 UTC - End Time - 2026/07/15 02:22 UTC major 2026-07-13 02:35 UTC 47h 47m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier epostglobal is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd is unstable - Start Time - 2026/07/07 09:26 UTC - End Time - 2026/07/09 23:19 UTC major 2026-07-07 09:27 UTC 2d 13h

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier dpd is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier exapaq is unstable - Start Time - 2026/07/07 06:07 UTC - End Time - 2026/07/08 07:16 UTC major 2026-07-07 06:07 UTC 25h 9m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier exapaq is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dhl-poland is unstable - Start Time - 2026/07/06 02:06 UTC - End Time - 2026/07/06 05:36 UTC major 2026-07-06 02:06 UTC 3h 30m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier dhl-poland is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-ro is unstable - Start Time - 2026/07/06 02:06 UTC - End Time - 2026/07/06 05:42 UTC major 2026-07-06 02:06 UTC 3h 36m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier dpd-ro is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier DPD is unstable - Start Time - 2026/07/03 11:00 UTC - End Time - 2026/07/03 13:50 UTC major 2026-07-03 12:11 UTC 1h 48m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier DPD (slug: dpd) is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier la-poste-colissimo is unstable - Start Time - 2026/06/25 06:04 UTC - End Time - 2026/06/25 07:25 UTC major 2026-06-25 06:04 UTC 1h 20m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier la-poste-colissimo is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dpd-ro is unstable - Start Time - 2026/06/22 02:24 UTC - End Time - 2026/06/23 02:18 UTC major 2026-06-22 02:25 UTC 23h 53m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier dpd-ro is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier australia-post is unstable - Start Time - 2026/06/19 06:49 UTC - End Time - 2026/06/19 07:25 UTC major 2026-06-19 06:50 UTC 35m

Affected: Couriers Shipping System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier australia-post is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier brt-it-parcelid is unstable - Start Time - 2026/06/14 03:38 UTC - End Time - 2026/06/15 02:09 UTC major 2026-06-14 03:39 UTC 22h 30m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier brt-it-parcelid is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier canada-post is unstable - Start Time - 2026/06/10 01:55 UTC - End Time - 2026/06/10 03:06 UTC major 2026-06-10 01:56 UTC 1h 10m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier canada-post is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier exapaq is unstable - Start Time - 2026/05/28 02:23 UTC - End Time - 2026/05/28 08:20 UTC major 2026-05-28 02:24 UTC 5h 56m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier exapaq is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier parcel-force is unstable - Start Time - 2026/05/20 02:39 UTC - End Time - 2026/05/20 03:19 UTC major 2026-05-20 02:39 UTC 40m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier parcel-force is currently unstable.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier usps is unstable - Start Time 2026/05/18 09:30 UTC - End Time 2026/05/18 12:45 UTC major 2026-05-19 11:42 UTC 15h 9m

Affected: Couriers Tracking System

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier usps is currently unstable. This affects all tracking updates between 18 May 2026, 09:30 UTC and 19 May 2026, 09:25 UTC.

  2. resolved

    The incident has been resolved

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier usps-iv-api is unstable - Start Time - 2026/05/14 03:00 UTC - End Time - 2026/05/15 01:38 UTC major 2026-05-14 03:00 UTC 22h 38m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier usps-iv-api is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Uniuni [Slug:uniuni] is currently unavailable. Start Time: 2026/05/12 2:15 AM UTC - End Time 2026/05/12 17:44 UTC major 2026-05-12 10:45 UTC 40h 8m

Affected: Couriers Tracking System

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier Uniuni is currently unavailable. We are currently investigating the issue.

  2. resolved

    This incident is now resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier postnord is unstable - Start Time - 2026/05/10 19:45 UTC - End Time - 2026/05/11 02:00 UTC major 2026-05-10 19:45 UTC 6h 15m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier postnord is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier brt-it is unstable - Start Time - 2026/05/10 03:25 UTC - End Time - 2026/05/10 07:42 UTC major 2026-05-10 03:26 UTC 4h 16m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier brt-it is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier brt-it-parcelid is unstable - Start Time - 2026/05/10 03:25 UTC - End Time - 2026/05/10 07:42 UTC major 2026-05-10 03:26 UTC 4h 16m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier brt-it-parcelid is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier dhlparcel-es is unstable - Start Time - 2026/05/10 00:23 UTC - End Time - 2026/05/10 03:25 UTC major 2026-05-10 00:23 UTC 3h 1m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier dhlparcel-es is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier flashexpress is unstable - Start Time - 2026/05/09 16:27 UTC - End Time - 2026/05/11 10:05 UTC major 2026-05-09 16:34 UTC 41h 31m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier flashexpress is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier ninjavan is unstable - Start Time - 2026/05/04 16:01 UTC - End Time - 2026/05/05 10:26 UTC major 2026-05-04 16:42 UTC 17h 44m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier ninjavan is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Chat Support Outage (Tool - Crisp) | Start Time: 2026/05/04 08:00 UTC- End Time: 2026/05/04 08:25 UTC. none 2026-05-04 08:10 UTC 17m

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

  1. investigating

    Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier parcel-force is unstable - Start Time - 2026/05/03 15:30 UTC - End Time - 2026/05/04 02:52 UTC major 2026-05-03 15:43 UTC 11h 10m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier parcel-force is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier topyou is unstable - Start Time - 2026/05/03 10:55 UTC - End Time - 2026/05/04 04:08 UTC major 2026-05-03 11:16 UTC 16h 52m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    Carrier topyou is currently unstable.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier "Bring" [Slug: bring] is currently unavailable. Start Time 2026/05/02 15:22 UTC - End Time 2026/05/03 00:33 UTC none 2026-05-02 15:00 UTC 0m

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. resolved

    Carrier "Bring" was unavailable from 2026/05/02 15:22 UTC to 2026/05/03 00:33 UTC. It has since recovered.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier PostNord Logistics [Slug: postnord] is currently unavailable. Start Time: 2026/04/24 10:00 AM UTC - 2026/4/25 03:10 AM UTC critical 2026-04-24 23:40 UTC 2d 11h

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently Investigating the Issue.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Fedex [Slug:fedex] is currently unavailable. Start Time: 2026-04-22 07:28:08 UTC End Time: 2026-04-22 11:00 UTC. major 2026-04-22 09:23 UTC 20h 42m

Affected: Returns, Shipping

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. identified

    This is in continuation the previous incident reported. With previous update, the legacy label generation has been restored, however new label requests have been restricted since 2026-04-22 07:28:08 UTC. We are currently working on getting this resolved as well and are in touch...

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Fedex [Slug:fedex] is currently unavailable. Start Time: 2026/04/21 3:00 AM UTC End Time: 2026/04/22 01:00 AM UTC major 2026-04-21 22:04 UTC 7h

Affected: Returns, Shipping

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier Fedex [Slug:fedex] is currently unavailable. We are currently investigating the issue.

  2. resolved

    The incident is now resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier USPS [Slug:usps] is currently unavailable. Start Time: 2026/04/19 03:26 AM UTC End Time 2026/04/19 06:07 PM UTC major 2026-04-19 12:43 UTC 13h 56m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier USPS [Slug:usps] is currently unavailable and we are currently investigating the issue.

  2. resolved

    This incident has been resolved and the services have been restored.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier Royal mail [Slug:royal-mai] is currently unavailable. Start Time: 2026/04/15 @ 8:00 PM UTC - End Time: 2026/04/16 @ 5:00 AM UTC critical 2026-04-15 20:10 UTC 13h 40m

Affected: Returns, Couriers Shipping System, Shipping

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

  1. investigating

    We are currently Investigating the issue.

  2. investigating

    We are continuing to investigate this issue.

  3. investigating

    We are continuing to investigate this issue.

  4. resolved

    The incident is now resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC major 2026-03-16 02:23 UTC 5m

Affected: Couriers Shipping System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Canada Post is currently unstable - Label Generation is affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC major 2026-03-12 04:21 UTC 22h 36m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier DPD-UK (Slug - dpd-uk) is currently unstable - tracking quality will be affected.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC] critical 2026-03-09 12:39 UTC 58m

Affected: Returns, Feed, Protection

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    We are currently observing an increase in Shopify 500 errors, which may cause delays in data synchronization and intermittent failures in order creation and updates. Our team is actively monitoring the situation.

  2. resolved

    This Incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Chat Support Outage (Tool - Crisp) | Start Time: 2026/03/02 14:00 UTC - End Time: 2026/03/02 14:43 UTC. none 2026-03-02 14:31 UTC 15m

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

  1. investigating

    Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com

  2. resolved

    This incident has been resolved.

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Carrier Correos de España is unavailable. Start Time - 2026/02/19 22:00 UTC - End Time - 2026/02/20 03:10 UTC major 2026-02-20 02:21 UTC 1h 13m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier Correos de España (Slug: spain-correos-es) is unavailable.

  2. resolved

    This Incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Carrier DPD France (Slug: exapaq) is currently unavailable. Start Time:- 2026/01/28 13:00 UTC - End Time - 2026/01/29 11:10 UTC major 2026-01-28 15:36 UTC 19h 36m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier DPD France (Slug: exapaq) is currently unavailable. Tracking updates may be affected.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

USPS Label Generation Failure. Start Time - 2026/01/27 15:32 UTC - End Time - 2026/01/28 03:54 UTC major 2026-01-27 16:36 UTC 13h 25m

Affected: Couriers Shipping System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Users may receive a rate limit error while generating a label for USPS carrier. We are currently investigating this issue.

  2. identified

    We are working with USPS to resolve it as soon as possible.

  3. resolved

    This incident has been resolved.

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Carrier Asendia is currently unavailable (Slugs: asendia-de, asendia-hk, asendia-uk, asendia) - Start Time: 2026-01-25 06:30:00 AM UTC - End Time: 2026-01-27 07:46:00 AM UTC major 2026-01-26 08:01 UTC 24h 4m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    The carrier Asendia is currently unavailable, resulting in no updates for the associated shipments. We will keep you posted on further updates.

  2. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.

Anomalies With TikTok Shop API Causing Increased Latency & Data Syncronization Issue. [Start time: 2026/01/25 8:50 AM UTC] - [End Time 2026/01/25 12:07 UTC] major 2026-01-25 12:04 UTC 5h 34m

Affected: Third party services

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

  1. identified

    We are currently experiencing widespread anomalies with the TTS API. TTS API 5xx errors and increased latency. This has further resulted in disruptions to data synchronization. We are working with the TTS team to get this resolved

  2. resolved

    This incident has now been resolved.

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Swiss Post is currently unavailable (Slug: swiss-post) - Start Time: 2026/01/24 9:30 PM UTC - End Time 2026/01/25 02:00:00 UTC major 2026-01-25 03:35 UTC 34m

Affected: Couriers Tracking System

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

  1. investigating

    Carrier Swiss-post is currently unavailable.

  2. investigating

    We are continuing to investigate this issue.

  3. resolved

    This incident has been resolved.

Excerpts are shortened. Read the full incident on AfterShip's status page.