Affirm
Apps and SaaS. Source: Affirm status page.
- Incidents, last 90 days
- 2
- Median to mitigation
- 57m
- Median to resolution
- 1h 7m
- p95 to resolution
- 1h 26m
- Naming an upstream provider
- 0%
- With a postmortem on the status page
- 0%
What failed, last 90 days
| The text does not say enough to tell | 2 |
Tagged by claude-haiku-5-5 from each incident's updates. See the methodology.
Incidents per month
All recorded incidents
Affirm Mobile Application Payment Method Degradation for CA Users
Affected: Canada
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are aware of an issue where Payment Methods is not shown in the Mobile app for CA users. Our team is currently investigating, and we will provide additional updates as soon as possible.
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identified
We have identified the cause and are continuing to work on a fix for the issue. We will provide more updates as they come along.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Affirm Services Degradation
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
We are currently experiencing degraded performance across Affirm services. Our engineering team has identified the root cause and is actively working to implement a fix. We will provide another update as soon as the issue is resolved or more information becomes available.
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identified
We are continuing to work on a fix for this issue.
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monitoring
A fix has been implemented and we are currently seeing recovery and will continue to monitor system performance closely to ensure full stability.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Checkout Degradation
Affected: US
Failure mode: CDN or edge layer failed or served bad content. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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monitoring
We have seen a degradation to our checkout flow as a result of our CDN provider and believe that it has been mitigated. Our teams are continuing to monitor before confirming full recovery.
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resolved
The checkout flow degradation caused by our CDN provider has been resolved. Our teams have confirmed full recovery and normal service has resumed.
Excerpts are shortened. Read the full incident on Affirm's status page.
Sandbox checkout confirm_loan failures
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating an issue with the confirm_loan endpoint in the Affirm US sandbox. We will update further as scope and root cause are uncovered.
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investigating
We are continuing to investigate the root cause of this issue. We are comparing successful and non-successful sandbox loan confirmations to understand potential mitigations.
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monitoring
A fix has been implemented and we are now monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
CA Checkout Degradation
Affected: Canada, CA - Shop Pay Installments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are experiencing a degradation in our checkout flow for users in Canada.
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investigating
We are continuing to investigate this issue.
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investigating
Our teams are still investigating the root cause of the issue. We will provide an update as soon as possible.
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monitoring
The errors within the checkout flow have resolved and the issue has been mitigated. Our teams are continuing to monitor before confirming full recovery.
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resolved
The checkout service has remained operational. This incident is now resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Checkout Degradation
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
The Affirm team has observed degradation in some US checkouts and is currently investigating.
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monitoring
A fix has been implemented and we are monitoring recovery.
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monitoring
Services have been restored.
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resolved
Services have been restored.
Excerpts are shortened. Read the full incident on Affirm's status page.
Degradation on Sandbox APIs
Affected: US, Canada
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
We have identified the cause of the disruption to our Sandbox APIs and we are currently attempting to fix the issue.
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identified
We are continuing to work on a fix for this issue.
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monitoring
We have implemented a fix and have seen a recovery in the availability of our Sandbox APIs. We will continue to monitor the situation to ensure that our systems are fully operational.
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resolved
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.
Excerpts are shortened. Read the full incident on Affirm's status page.
Elevated latency across our services
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.
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identified
We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.
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identified
We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.
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identified
We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.
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identified
We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.
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monitoring
We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
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monitoring
We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
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monitoring
Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
-
monitoring
Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
-
monitoring
Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
-
monitoring
Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
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monitoring
Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.
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monitoring
We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.
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monitoring
Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.
-
monitoring
Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.
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monitoring
Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.
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monitoring
Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.
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monitoring
We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.
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monitoring
Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.
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monitoring
We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.
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monitoring
We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.
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monitoring
Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we...
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resolved
Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
US SMS Authentication Service Degraded
Affected: US
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are currently investigating an increase in our SMS PIN retry rate affecting Affirm Checkout in the US
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identified
We have identified the cause of the SMS retry rate and are investigating potential mitigations.
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identified
We are still observing elevated PIN retry rates for users in US. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
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identified
PIN retry rates for users in US remain unchanged. There is a central point of failure effecting multiple 3rd party SMS providers. Users who retry are successfully completing checkouts. We will continue to monitor the situation and update as it progresses.
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monitoring
We were able to cutover traffic to a recovered SMS service and have observed recovery. We will continue to monitor before resolving the incident.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Checkout Degradation in US/CA
Affected: US, Canada
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating a degradation to loan authorization rate, indicating an issue in the checkout flow. We will update with new findings as soon as possible
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identified
We have performed a mitigation and have observed checkout availability recovery for all merchants. We will monitor to ensure stability.
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monitoring
We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.
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monitoring
We have maintained normal availability since the mitigation. We are continuing to dig into root causes on this issue.
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monitoring
Affirm's systems remain stable and we are making progress determining root cause. More updates will come shortly.
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monitoring
We are implementing a permanent fix to the mitigated issue. Checkout activity remains healthy. We will monitor the results and resolve the incident once efficacy of said fix has been confirmed.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Degradation in Affirm UK Checkout
Affected: UK - Shop Pay Installments, UK, UK, UK, UK
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue
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monitoring
We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Delay in Shopify Order Status Updates
Affected: US - Shopify Payments App
Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating an issue affecting order status updates for merchants using the Shopify Payments App. While customers can still complete the Affirm checkout flow, there is a delay in orders being marked as 'Authorized' or 'Confirmed' within the Shopify dashboard....
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resolved
The issue affecting Shopify order status updates has been resolved. All delayed events have been processed, and order statuses are now appearing correctly in the Shopify dashboard. We appreciate your patience.
Excerpts are shortened. Read the full incident on Affirm's status page.
Affirm US Checkout Availability Degradation
Affected: US, US - Shop Pay Installments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently experiencing a drop in checkout availability. We are working on identifying the root cause to return service as soon as possible. We will update as soon as we can.
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investigating
We have seen a recovery in our services but we are still monitoring and investigating the root cause of the issue. We will provide an update as soon as possible.
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monitoring
We have identified the root cause of the incident and will continue monitoring our services to ensure that our services maintain operational.
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resolved
Our services have maintained operational. This incident is now resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Authentication Disruption in the US
Affected: US, US
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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identified
We are observing authentication issues for some consumers related to ongoing nation-wide carrier disruptions.
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monitoring
We will continue to monitor the situation to ensure performance remains stable.
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monitoring
We are continuing to monitor the situation to ensure performance remains stable.
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monitoring
We are continuing to monitor the situation to ensure performance remains stable.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Degradation in Affirm Checkout
Affected: US - Shopify Payments App, CA - Shopify Payments App, UK - Shop Pay Installments, US - Shop Pay Installments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
We've identified the source of the degradation in Affirm Checkout and we are working on a mitigation
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monitoring
We've deployed a mitigation, throughput is recovering and are actively monitoring.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Degradation in Affirm UK Checkout
Affected: UK
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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monitoring
We are currently in a monitoring state.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Degradation in Affirm Checkout Service
Affected: US, US, US, US, US, US, US, US, US - Shopify Payments App, US, CA - Shopify Payments App, UK - Shop Pay Installments, Canada, Canada, Canada, Canada, Canada, Canada, Canada, Canada, US - Shop Pay Installments, Canada, UK, UK, UK, UK, UK, UK, UK, US - BigCommerce, US - WooCommerce, US - Wix
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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identified
We are currently experiencing a degradation in all Affirm API's for users. Our engineering team is working to identify the root cause and implement a solution as soon as possible.
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monitoring
We are seeing recovery, but will continue to monitor.
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resolved
This incident has been resolved and we are fully recovered.
Excerpts are shortened. Read the full incident on Affirm's status page.
Increase in Latency Across Affirm APIs
Affected: US, US, US, US - Shop Pay Installments
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating increased API error rates in the US-EAST-1 Region.
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identified
We have identified the root cause of the service disruption and are actively working on a mitigation.
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monitoring
We have not seen a recurrence since approximately 18:20 pm PT and are continuing to monitor our dashboards.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Increase in Latency Across Affirm APIs
Affected: US, US, US, US - Shop Pay Installments
Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating increased API error rates in the US-EAST-1 Region.
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identified
We identified what's causing this increased API error rates in the US-EAST-1 Region and currently working to mitigate.
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monitoring
We are seeing recovery across all endpoints - we will keep monitoring for full resolution.
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resolved
This incident is resolved now.
Excerpts are shortened. Read the full incident on Affirm's status page.
latency
Affected: US, Canada
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We have detected intermittent API latency and are actively investigating.
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resolved
The latency was related to a disruption on a core infrastructure provider. We are observing full recovery.
Excerpts are shortened. Read the full incident on Affirm's status page.
Impact to all traffic
Affected: US, Canada, UK
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are investigating a sudden drop in all successful traffic to Affirm services in the US, CA and UK
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identified
Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.
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monitoring
Service is being restored and we expect full resolution shortly.
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resolved
This issue has been resolved and full service has been restored
Excerpts are shortened. Read the full incident on Affirm's status page.
Increased Latency in US
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating an increase in latency in our checkout flow. We will provide additional updates as soon as possible.
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monitoring
Our teams have mitigated the impact to latency and availability has returned to normal. We will continue monitoring to ensure our services maintain operational.
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resolved
Our services have maintained operational so this incident is now resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Checkout service degradation
Affected: US, Canada
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are investigating an increase in latencies and recoverable errors on Affirm Checkout. This is related to the critical infrastructure partner outage that impacted Affirm last night. Users currently impacted will be prompted to refresh their checkouts and are able to succeed...
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investigating
We are continuing to investigate this issue, and exploring possible failover mitigation options where possible. We will provide another update in 30 minutes.
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identified
We have identified the root causes of impact to Affirm Checkout in US & CA. We have applied a mitigation in CA and have observed a return to normal availability. We are continuing to work on this issue for our US integrations and will continue to update on status.
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identified
Affirm US service health is continuing to improve. Availability and latency metrics are gradually returning to normal levels. We will continue to update every 30m until the issue is resolved.
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identified
We are continuing to monitor this incident. Consumers may be experiencing elevated latency and sporadic, recoverable errors, but core Affirm services remain available. Our next update will be posted in 30 minutes.
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identified
We continue to observe minor impact on some endpoints within our US Checkout service. Core Affirm services remain available for the vast majority of users. Our next update will be posted in 30 minutes.
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identified
To eliminate lingering incident impact we are attempting some more direct mitigations. Core Affirm services remain available for the vast majority of users. Our next update will be posted in 30 minutes.
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identified
We are continuing to measure the risks and benefits of direct mitigations to remove the last traces of impact from Affirm US Checkout service. Core Affirm services remain available for the vast majority of users.
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identified
We have applied internal mitigations successfully and Affirm US Checkout service continues to gradually improve in availability. Core Affirm services remain available for the vast majority of users. We are continuing to closely monitor the service health of our dependencies.
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identified
We are continuing to closely monitor the service health of our dependencies and their impact on our services. We will not declare our incident resolved until we are convinced that all issues with Affirm's dependencies are 100% resolved.
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monitoring
Affirm US Checkout service has sustained high availability for an extended period of time. We are changing the status of this incident to `Monitoring` and will resolve the incident after a longer period of observation.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Impact to all traffic
Affected: US, US, US, Canada, Canada, Canada
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are investigating a sudden drop in all successful traffic to Affirm services in the US and CA
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identified
Our teams have confirmed that the degradation is a result of a widespread issue impacting a core infrastructure provider. We are monitoring the situation closely and will update in the next 30 minutes.
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monitoring
We are continuing to monitor this issue and will update with pertinent information as the situation develops.
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monitoring
We are continuing to monitor the situation with the impacted core infrastructure partner and are looking for potential mitigations we could attempt on our side. We will update as the situation evolves.
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monitoring
Our core infrastructure provider has announced a successful mitigation measure and we are now observing recovery on all Affirm services. We will continue to monitor as service health improves
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Merchant Portal Sign-in Degradation
Affected: US, Canada
Failure mode: A configuration change caused the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.
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investigating
We are continuing to investigate this issue.
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investigating
Merchants attempting to hit the following URLs are receiving an error due to an issue with the trailing slash: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/ While our team works on mitigating this issue, in order to hit the dashboard...
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resolved
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working: - https://www.affirm.com/dashboard/signin/ - https://www.affirm.ca/dashboard/signin/
Excerpts are shortened. Read the full incident on Affirm's status page.
Temporary Conversion Rate Impact via external Major US Mobile Service outage
Affected: US
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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monitoring
We are continuing to monitor a temporary degradation to Affirm US conversion rates between ~8:20 - 8:40 AM PT. User's ability to complete checkout was impacted by a service degradation to a major cell network with significant market share in the US. We have seen recovery and are...
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Merchant Dashboard Login Degradation
Affected: US
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Some merchants may experience issues when logging into their merchant dashboards with MFA. Our teams are working on confirming the root cause of the issue and mitigating the impact. We will update as soon as possible.
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investigating
Our teams are still working on identifying the root cause of the issue.
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identified
We have identified the root cause of the issue and are working on implementing a fix.
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identified
The fix has been deployed and login functionality of the merchant dashboard has been restored. We will continue monitoring this before resolving.
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resolved
The login functionality has maintained functional and the merchant dashboard is fully functional. This incident is now resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Affirm API endpoints may be affected by latency degradation.
Affected: US, US, US, US, US - Shopify Payments App, US, CA - Shopify Payments App, Canada, Canada, Canada, Canada, US - Shop Pay Installments, Canada, US - BigCommerce, US - WooCommerce, US - Wix, US - Other
Failure mode: CDN or edge layer failed or served bad content. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating an issue that is affecting latency of Affirm endpoints.
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monitoring
The issue affected our Cloud Edge Provider. They have implemented a fix and we are observing latency coming back to baseline.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Increased latency across multiple endpionts
Affected: US
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).
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investigating
We are aware of an issue where increased latency is affecting multiple endpoints and some checkout timeouts. Our team is currently investigating, and we will provide additional updates as soon as possible.
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investigating
We have identified the cause of the disruption to our services as due to dynamodb. We are currently working closely with the appropiate teams to resolve the issue as quickly as possible.
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identified
We are seeing recovery, one of our partners is working on full resolution. Seeing increased latency across multiple partners but impact is limited to the US only.
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monitoring
Our endpoints all look recovered. We will continue to monitor the situation to ensure that our systems are fully operational.
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resolved
Latencies have returned to normal levels. We will continue to monitor to ensure stability.
Excerpts are shortened. Read the full incident on Affirm's status page.
Merchant Portal Outage
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating an issue affecting the Merchant Portal. Users may be unable to access the portal at this time. Our engineering team is actively working to identify the root cause and restore functionality as quickly as possible. We’ll provide an update as soon as...
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investigating
We are continuing to investigate this issue.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
US/CA Checkout Degradation
Affected: US, Canada
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating a degradation to checkout and other services in the US
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investigating
We have confirmed that not all merchants are impacted. We are working to delineate exactly who is and is not impacted and will communicate to merchants/partners accordingly.
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identified
We have identified the cause of the outage and are investigating potential mitigations now.
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identified
We have updated the status to reflect that Checkout in Canada was impacted to some degree.
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monitoring
We have implemented a mitigation which is showing some positive impact to impacted services. We are continuing to monitor that impact and will update accordingly.
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monitoring
The mitigation applied has been successful at restoring Checkout Service for Affirm merchants. We are continuing to monitor to ensure that service is fully restored.
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monitoring
We are continuing to monitor the health of Checkout Service in US/CA and have seen no regression in service health.
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monitoring
We are continuing to monitor for issues with Checkout Service in US/CA. No regression in service health has been observed.
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monitoring
We see normal success rates for checkout in all countries and domains. Continuing to monitor before considering the issue resolved.
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monitoring
Affirm Checkout in US/CA has maintained normal success rates. We are continuing to monitor.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Affirm Services Impacted
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
Affirm services are currently impacted. We are working on identifying the root cause and mitigating the problem to restore service as soon as possible.
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investigating
We are still working on identifying the root cause of the issue and the impact. Affirm services are still impacted.
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investigating
We are still working on investigating the root cause of the issue and are monitoring the issue.
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monitoring
The issue has been mitigated and services have returned to functionality. Our teams are working on ensuring that services maintain functioning and that the issue maintains mitigated.
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monitoring
We are still monitoring our services to ensure that the issue does not arise again. Affirm services maintain fully operational at this time.
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resolved
Our teams have identified the root cause and resolved the issue. Services are fully available.
Excerpts are shortened. Read the full incident on Affirm's status page.
Elevated Errors for Affirm Loan Service
Affected: US, Canada
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently experiencing elevated level of errors that are affecting loan application, and we are investigating the issue. We will provide additional updates as we know more.
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monitoring
We have seen the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.
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resolved
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.
Excerpts are shortened. Read the full incident on Affirm's status page.
Increased Latency in US
Affected: US, US - Shop Pay Installments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are experiencing increased latency in our APIs that is resulting in degraded performance. We are currently looking into the issue and working to resolve it as soon as possible.
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monitoring
Our services are improving and are seeing reduced latency. We are monitoring for full resolution.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
US Sandbox Checkout Degraded
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently experiencing intermittent degraded performance for Affirm Sandbox including Sandbox checkouts.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Sandbox Checkout Degraded
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
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investigating
We are continuing to investigate this issue.
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investigating
We are continuing to investigate this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Elevated Errors for Affirm Loan Service
Affected: Canada
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently experiencing elevated level of errors that are affecting our checkout in Canada, and we are investigating the issue. We will provide additional updates as we know more.
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identified
We have identified the cause and are continuing to work on a fix for the checkout disruption. We will provide more updates as they come along.
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resolved
Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected.
Excerpts are shortened. Read the full incident on Affirm's status page.
Degraded Performance across Affirm US Checkout Service
Affected: US, US - Shop Pay Installments
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are experiencing an increase in errors across services in the US related to checkout that is degrading the checkout flow. We are working on identifying the issue and will update as soon as possible.
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identified
Our teams have identified the issue and are working on fixing the issue.
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monitoring
Our teams have implemented a fix and are seeing our services recover. We will continue monitoring to ensure our services maintain operational.
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monitoring
We are seeing recoveries across our services. We are still monitoring our services to ensure they recover fully.
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resolved
Our services have fully recovered. This incident is now resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Increased Errors across Affirm Services
Affected: US, US, US - Shop Pay Installments
Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.
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investigating
We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.
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identified
Our teams have identified the issue and are working on implementing fixes to mitigate the issue.
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identified
Our teams have implemented a fix and are monitoring to see if services recover.
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identified
Our services are still impacted. We are working on additional mitigation methods to restore service.
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identified
The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.
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identified
We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.
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identified
The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.
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identified
We are continuing to work on a fix for this issue.
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identified
Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.
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identified
Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.
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identified
We are performing a controlled recovery and expect resolution in about 1 hour.
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identified
We are continuing to work on a fix for this issue.
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monitoring
A fix has been implemented and we are monitoring the results.
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resolved
The issue has been resolved and all services have been restored to full functionality.
Excerpts are shortened. Read the full incident on Affirm's status page.
Identified Issue Affecting Affirm Checkout
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
We have identified the cause of the disruption to our checkout service and are currently attempting to fix the issue.
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monitoring
The fix has been implemented, and we are seeing recovery. We will continue to monitor the situation closely.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Merchant Portal not Loading for Some Merchant Accounts
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
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monitoring
A fix has been implemented and we are monitoring results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Elevated Errors For Affirm Checkout Service
Affected: US, US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently experiencing elevated level of errors that are affecting our Checkout Services in the US and we are investigating the issue. We will provide additional updates as we know more.
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investigating
We are continuing to investigate this issue.
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monitoring
We have seen the affected services recover. We will continue to monitor the situation to ensure that degradation does not resume.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Increased latency and errors across some services
Affected: US, US, US, US, US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are currently investigating this issue.
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investigating
Starting at around 12:30p PST, we saw an increase an errors and latency across some of our services. We see that services that customers use to repay loans are affected, mainly within the Affirm mobile apps. We also see increased latencies on some endpoints related to our...
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investigating
We are seeing a partial outage as well with our checkout and pre qualification services. We are continuing to investigate and working towards mitigation.
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monitoring
All systems are operational. We are continuing to monitor for stability.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Customers are unable to reach Canada customer service number
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are currently investigating the issue.
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identified
We have identified the cause and are continuing to work on a fix for the customer service call center disruption.
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resolved
All services are now functioning as expected.
Excerpts are shortened. Read the full incident on Affirm's status page.
Affirm US Authentication Disruption
Affected: US, US
Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating a disruption to our authentication service and are currently attempting to locate the root cause and fix the issue. This is impacting customers as they attempt to log in to view their account or check out with Affirm.
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identified
The issue has been identified and a fix is being implemented.
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monitoring
A fix has been implemented and we have seen a recovery. We are monitoring the results.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Loan checkout flow availability degraded
Affected: US, US, US, US, Canada, Canada, Canada, Canada
Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
We are investigating a degradation of loan confirmations & authorization counts in the US and CA. We have begun a rollback of our most recent deploys and are monitoring possibly related outages with 3rd party infrastructure providers.
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investigating
We have identified that this issue is only impacting a specific partner integration and are continuing to investigate.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Identified Issue Affecting Checkout on IOS App
Affected: US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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identified
We are aware of an ongoing issue that impacts checkout on our IOS App and we are currently investigating.
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identified
Our team has identified the root cause of this, and we are working on a fix.
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monitoring
The fix has been implemented and our team is actively monitoring.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
SMS network issues causing authentication failures for consumers
Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).
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investigating
Our team is aware of elevated failure rates on authentication due to SMS PIN delivery failures. This appears to be related to carrier network degradation. We believe users are able to retry and successfully authenticate.
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monitoring
SMS failure rates have normalized, and authentication rates are back to normal. Our team is continuing to monitor.
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resolved
This incident has been resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.
Checkout Disruption for Affirm US merchants
Affected: US, US
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are investigating a short lived failure across checkout related services. We have already seen recovery in the last several minutes but are ensuring the health of services and solidifying root cause.
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resolved
The root cause for this incident was identified and the issue was mitigated.
Excerpts are shortened. Read the full incident on Affirm's status page.
Affirm Checkout Service Degradation
Affected: US, US, US, US, US, US, US - Shopify Payments App, US, US - Shop Pay Installments, US - BigCommerce, US - WooCommerce, US - Wix, US - Other
Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).
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investigating
We are aware of an issue where our Checkout Service and Affirm Card in the US is impacted. Our team is currently investigating, and we will provide additional updates as soon as possible.
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investigating
We are continuing to investigate this issue.
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investigating
We are continuing to investigate this issue.
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identified
We've identified the root cause of the issue and our team is implementing a fix.
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monitoring
We've implemented the fix and we are seeing recovery of our Services. We are closely monitoring it.
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monitoring
We are continuing to monitor for any further issues.
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resolved
The incident is resolved.
Excerpts are shortened. Read the full incident on Affirm's status page.