ActiveCampaign

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-10-20 22:11 UTC

   Starting at 3:54PM CDT, our team has identified a delay in messages and automations. The issue is being rolled back at this time and processing is currently recovering.

2. resolved 2026-10-20 22:24 UTC

   Incident has been resolved: messages are working normally and all delays have cleared.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: WhatsApp

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-10-08 14:03 UTC

   We are aware of delays in receiving Whatsapp responses and engineering is actively investigating. Message sending is not impacted.

2. identified 2026-10-08 14:19 UTC

   The issue has been identified and a fix is being implemented.

3. monitoring 2026-10-08 14:29 UTC

   The issue has been resolved and response messages are catching up now.

4. resolved 2026-10-08 17:26 UTC

   All delayed messages have caught up.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Email

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-09-28 15:05 UTC

   Transactional email is currently failing to send. Engineering is investigating the root cause now and will report updates every 20 minutes.

2. identified 2026-09-28 15:16 UTC

   The issue has been identified and the backlogged messages have started to send. Engineering is working to expedite the catch up.

3. monitoring 2026-09-28 15:22 UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring 2026-09-28 15:30 UTC

   The backlogged messages are rapidly catching up. We expect full resolution within 20 minutes.

5. resolved 2026-09-28 18:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: CRM, CRM, CRM

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-09-14 21:29 UTC

   Filters are not applying when bulk editing contacts. Customers are advised not to use Bulk Edit until a fix is deployed.

2. resolved 2026-09-14 21:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Platform Availability

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-28 18:48 UTC

   We are aware of some accounts having issues accessing their accounts. Engineering is actively investigating now. We will share the next update within 30 minutes.

2. monitoring 2026-08-28 19:03 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-08-28 19:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Platform Availability, Platform Availability, Platform Availability

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-10 14:14 UTC

   We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.

2. identified 2026-08-10 14:33 UTC

   The issue has been identified and a fix is in progress.

3. monitoring 2026-08-10 14:53 UTC

   A fix has been implemented and we are monitoring closely to ensure resolution.

4. resolved 2026-08-10 16:59 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Campaigns

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-08-05 10:59 UTC

   Investigating: Engineers are currently investigating an issue affecting Campaign Sending in the EU Data Center. Engineers will provide another update in 30 minutes as more information becomes available.

2. investigating 2026-08-05 10:59 UTC

   We are continuing to investigate this issue.

3. investigating 2026-08-05 11:39 UTC

   We are continuing to investigate this issue.

4. monitoring 2026-08-05 13:12 UTC

   A fix has been implemented and we are monitoring the results.

5. resolved 2026-08-06 11:40 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Custom Reports, Custom Reports, Custom Reports

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-08-03 19:34 UTC

   We are currently investigating this issue.

2. investigating 2026-08-03 19:35 UTC

   We are continuing to investigate this issue.

3. investigating 2026-08-03 19:35 UTC

   We are continuing to investigate this issue.

4. resolved 2026-08-03 21:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Platform Availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-30 22:23 UTC

   We are aware of intermittent issues accessing pages in some accounts. Our engineers are actively working to resolve the issue.

2. monitoring 2026-07-30 22:52 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-30 23:16 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, API Availability, API Availability, Tracking

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-27 19:53 UTC

   ActiveCampaign is experiencing platform instability at this time. Teams are investigating root cause at this time.

2. identified 2026-07-27 20:05 UTC

   The issue has been identified and we are working to recover.

3. identified 2026-07-27 20:21 UTC

   We are continuing to work on a fix for this issue.

4. resolved 2026-07-27 21:15 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Custom Objects

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-07-10 06:57 UTC

   Engineers are investigating an issue affecting Custom Objects for APAC customers. Additional information will be shared as the investigation progresses.

2. investigating 2026-07-10 07:25 UTC

   We are continuing to investigate this issue.

3. identified 2026-07-10 11:57 UTC

   Engineering has identified the issue and is working on resolution.

4. identified 2026-07-10 16:19 UTC

   Engineering is continuing to work on resolution.

5. monitoring 2026-07-13 08:42 UTC

   The issue has been remediated and we are continue to monitor.

6. resolved 2026-07-15 16:02 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-Commerce, Integrations, Platform Availability, Web Personalization, Web-hooks

Failure mode: A zone, region or data center became unavailable. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-07-10 00:49 UTC

   Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.

2. monitoring 2026-07-10 01:45 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2026-07-10 02:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, API Availability, ARC & ARC Services, ARC & ARC Services, Automations, Automations, Campaigns, Campaigns, Conversations, Conversations, CRM, CRM, Custom Objects, Custom Objects, Custom Reports, Custom Reports, E-commerce, E-Commerce, Integrations, Integrations, Platform Availability, Platform Availability, Web Personalization, Web Personalization, Webhooks, Web-hooks

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-06-26 22:38 UTC

   Engineers are currently investigating an issue affecting some customers in the campaign editor. For impacted accounts, clicking the Save and Exit or Next buttons may not respond as expected, which can prevent users from moving forward in the editor. Engineers are engaged and are...

2. investigating 2026-06-26 22:38 UTC

   We are continuing to investigate this issue.

3. resolved 2026-06-26 23:09 UTC

   Engineers have implemented a fix. all regions are now fully operational again.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: CRM, CRM, CRM

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. monitoring 2026-06-18 23:19 UTC

   ActiveCampaign is experiencing a degradation of some parts of the platform Customers who are attempting to access the main Contacts or Deals pages may see the content fail to load. Other pages may also be impacted. This issue is due to a security issue impacting a third party...

2. resolved 2026-06-23 13:52 UTC

   We believe this issue is resolved at this time. If customers are continuing to experience issues loading the pages in question, they should contact support.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, ARC & ARC Services, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-commerce, Integrations, Platform Availability, Web Personalization, Webhooks

Failure mode: A code release introduced the failure. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. monitoring 2026-06-01 14:07 UTC

   Engineers are responding to a high error rate currently impacting the Hosted Legacy API, resulting in failed Web API requests. To restore full functionality, Engineers reverted the platform to the previous stable version.

2. resolved 2026-06-01 21:29 UTC

   This incident was resolved about 1:29pm CT. No further impact has been observed.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: CRM, CRM, CRM

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-05-19 09:15 UTC

   Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality....

2. identified 2026-05-19 10:36 UTC

   Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete...

3. resolved 2026-05-19 11:44 UTC

   Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Web Personalization, Web Personalization, Web Personalization

Failure mode: A code release introduced the failure. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-04-28 11:04 UTC

   Engineers have identified an issue preventing new accounts from creating landing pages. Existing landing pages are unaffected. The cause has been identified and a fix is will be deployed as soon as possible.

2. resolved 2026-04-28 16:24 UTC

   Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Automations, Automations, Automations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-04-13 20:07 UTC

   The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue

2. identified 2026-04-13 20:10 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-04-13 21:12 UTC

   this incident is now resolved. customers should see their automations load.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Campaigns

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-03-26 17:57 UTC

   Engineers have observed delays in campaign sending in the EU region and are working on a resolution.

2. identified 2026-03-26 18:43 UTC

   Engineers are continuing to investigate delays in campaign sending in the EU region.

3. identified 2026-03-26 19:45 UTC

   Engineers are continuing to investigate delays in campaign sending in the EU region.

4. identified 2026-03-26 21:05 UTC

   Engineers are continuing to investigate delays in campaign sending in the EU region.

5. identified 2026-03-26 21:51 UTC

   Engineers are continuing to investigate delays in campaign sending in the EU region.

6. resolved 2026-03-27 01:01 UTC

   Campaign delays in the EU region have been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-26 11:56 UTC

   Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent...

2. identified 2026-03-26 13:19 UTC

   Engineers have identified a fix and it is being deployed now

3. resolved 2026-03-26 15:29 UTC

   Engineers have verified the fix in our production environment

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-03-05 22:43 UTC

   We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.

2. resolved 2026-03-05 23:28 UTC

   The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expected

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Platform Availability, Platform Availability

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-18 21:00 UTC

   Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign...

2. resolved 2026-02-18 21:55 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2026-02-13 19:02 UTC

   We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.

2. identified 2026-02-13 19:16 UTC

   We are continuing to work on a fix for this issue.

3. identified 2026-02-13 19:26 UTC

   Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.

4. monitoring 2026-02-13 19:34 UTC

   The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.

5. resolved 2026-02-16 15:29 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Custom Reports

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2026-02-10 16:40 UTC

   Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.

2. investigating 2026-02-10 18:02 UTC

   Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.

3. investigating 2026-02-10 19:06 UTC

   Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available

4. identified 2026-02-11 13:23 UTC

   The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.

5. identified 2026-02-12 12:35 UTC

   The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.

6. monitoring 2026-02-12 16:28 UTC

   The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.

7. resolved 2026-02-17 10:47 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Automations, Automations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-30 17:48 UTC

   We are investigating an issue with Active Intelligence for Automations.

2. identified 2026-01-30 17:49 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2026-01-30 18:10 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: CRM, CRM, CRM

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2026-01-09 15:59 UTC

   Users may experience issues making Bulk Edits to Contacts when targeting contacts through advance search (a segmentation). Engineers are investigating the issue.

2. identified 2026-01-09 17:43 UTC

   Engineers have identified a solution, to mitigate bulk edit changes not saving properly.

3. identified 2026-01-09 18:55 UTC

   We are continuing to work on a fix for this issue.

4. resolved 2026-01-10 01:01 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Campaigns

Failure mode: Exhausted memory, disk, CPU, queues, connection pools or quotas. Root cause: Not enough capacity for the load. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2026-01-05 00:19 UTC

   scaling up the campaign sending crontabulpous instances to provide relief to elevated queue

2. monitoring 2026-01-05 00:43 UTC

   APAC queue was scaled 4x. the queue depth and errors seems to be dropping for both identified accounts

3. resolved 2026-01-05 00:51 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-27 17:00 UTC

   Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.

2. identified 2025-12-27 17:02 UTC

   The root issue has been identified and engineers are working to fix the problem now.

3. identified 2025-12-27 17:22 UTC

   We are continuing to work on a fix for this issue.

4. resolved 2025-12-27 17:28 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: SMS

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-13 15:42 UTC

   We are aware of an increased rate of SMS delivery failures and engineers are actively investigating. Failed deliveries are accurately reported in your account and are not charged.

2. monitoring 2025-12-13 20:09 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-12-15 00:56 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: ARC & ARC Services, ActiveCampaign.com

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-12-11 18:59 UTC

   Engineers have detected degraded performance with the Partner Portal, trial signups, billing management pages and areas of activecampaign.com. Our engineers are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower...

2. investigating 2025-12-11 19:26 UTC

   This issue has been resolved and the services are fully operational again.

3. resolved 2025-12-13 15:39 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-20 17:28 UTC

   We are currently investigating this issue.

2. monitoring 2025-11-20 17:49 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-11-20 18:06 UTC

   All landing pages are loading as expected.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, API Availability, API Availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-17 19:54 UTC

   Engineers are aware of and actively investigating an increase in API errors, specifically 502 errors.

2. resolved 2025-11-17 20:24 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Automations, Campaigns

Failure mode: CDN or edge layer failed or served bad content. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-06 20:47 UTC

   We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.

2. investigating 2025-11-06 20:57 UTC

   We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.

3. investigating 2025-11-06 20:59 UTC

   We are continuing to investigate this issue.

4. identified 2025-11-06 21:08 UTC

   The issue has been identified and engineers are working to fully resolve the issue now.

5. identified 2025-11-06 21:17 UTC

   Link tracking is mostly restored. Engineers are continuing to work towards full resolution.

6. monitoring 2025-11-06 21:36 UTC

   Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.

7. resolved 2025-11-06 23:50 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: ARC & ARC Services, ARC & ARC Services, ARC & ARC Services

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-11-05 10:59 UTC

   We are currently investigating this issue.

2. identified 2025-11-05 11:37 UTC

   Engineers have identified the root cause and are working on implementing a fix.

3. monitoring 2025-11-05 12:58 UTC

   Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.

4. resolved 2025-11-05 13:24 UTC

   Engineering and support has confirmed that the issue is resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, Automations, Campaigns, Conversations, CRM, Custom Objects, Custom Reports, E-commerce, Integrations, Platform Availability, Web Personalization, Webhooks

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-11-04 16:41 UTC

   Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.

2. monitoring 2025-11-04 17:23 UTC

   Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected.

3. resolved 2025-11-04 18:04 UTC

   All services should be functioning normally at this time.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: ActiveCampaign.com

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-10-28 02:56 UTC

   Engineers have identified an issue impacting the delivery of login verification emails. As a result, customers who require email verification may be unable to log in. Verification via SMS is unaffected and remains functional.

2. resolved 2025-10-28 03:39 UTC

   Engineers have identified the cause of the login verification email issue and have implemented a solution.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, Email, Published Pages, API Availability, API Availability, SMS, Pages Application, ARC & ARC Services, ARC & ARC Services, ARC & ARC Services, Automations, Forms, Automations, Automations, WhatsApp, ActiveCampaign.com, Campaigns, Web Personalization, Campaigns, Campaigns, Tracking, Conversations, AC Resource Center, Conversations, Conversations, CRM, CRM, CRM, Custom Objects, Custom Objects, Custom Objects, Custom Reports, Custom Reports, Custom Reports, E-commerce, E-Commerce, E-Commerce, Integrations, Integrations, Integrations, Platform Availability, Platform Availability, Platform Availability, Web Personalization, Web Personalization, Web Personalization, Webhooks, Web-hooks, Web-hooks

Failure mode: A provider or third-party service this vendor depends on failed. Root cause: A failure at a provider or vendor they depend on. Tagged by claude-haiku-5-5 with high confidence (taxonomy v0.2).

1. identified 2025-10-20 09:52 UTC

   Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.

2. monitoring 2025-10-20 10:11 UTC

   Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.

3. monitoring 2025-10-20 15:03 UTC

   Engineers continue to monitor the system recovering.

4. monitoring 2025-10-21 00:02 UTC

   The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports....

5. monitoring 2025-10-21 11:38 UTC

   The platform is fully functional and all systems are operating as normal.

6. resolved 2025-10-21 11:38 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Campaigns, Campaigns, Campaigns

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-12 18:09 UTC

   Engineers are investigating issues managing images within the content manager.

2. investigating 2025-09-12 18:33 UTC

   We are continuing to investigate this issue.

3. identified 2025-09-12 18:44 UTC

   Engineers have identified the root cause and are working on a fix now.

4. identified 2025-09-12 19:24 UTC

   We are continuing to work on a fix for this issue.

5. monitoring 2025-09-12 19:26 UTC

   A fix has been implemented and we are monitoring the results.

6. resolved 2025-09-12 19:44 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Automations, Campaigns

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-09-09 22:15 UTC

   Engineers have detected an issue causing campaign and automation processing to be delayed by up to 60 minutes. This issue is impacting accounts in the US data center.

2. monitoring 2025-09-09 22:15 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-09-09 22:58 UTC

   The issue has been addressed and there should be no further delays in automations and/or email campaign sending.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Platform Availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-09-05 16:21 UTC

   Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This issue is impacting multiple services and features, which may result...

2. monitoring 2025-09-05 17:16 UTC

   A fix has been implemented and we are monitoring the results.

3. resolved 2025-09-05 17:56 UTC

   Our monitoring shows all systems operating normally. The issue has been fully resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Automations, Campaigns

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: A bug in the vendor's own code. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-09-04 00:28 UTC

   We are currently investigating this issue.

2. investigating 2025-09-04 00:35 UTC

   We are continuing to investigate this issue.

3. identified 2025-09-04 01:03 UTC

   The issue has been identified and a fix is being implemented.

4. monitoring 2025-09-04 01:25 UTC

   A fix has been implemented and we are monitoring the results

5. resolved 2025-09-04 01:49 UTC

   This incident has been resolved

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: CRM, Webhooks

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-12 09:29 UTC

   Engineers have identified and are working to resolve an issue causing platform syncing issues to connected emails.

2. investigating 2025-08-12 09:30 UTC

   We are continuing to investigate this issue.

3. identified 2025-08-12 09:32 UTC

   Engineering has identified the issue and are working towards a resolution.

4. monitoring 2025-08-12 09:37 UTC

   Engineers have resolved the issue and are now monitoring the impacted service

5. monitoring 2025-08-12 09:38 UTC

   We are continuing to monitor for any further issues.

6. resolved 2025-08-12 09:45 UTC

   Engineers have resolved the issue and service to connected emails has been restored.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: WhatsApp

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-08-04 20:30 UTC

   Engineers are currently investigating a partial delay in sending/receiving WhatsApp messages from our system.

2. resolved 2025-08-04 22:49 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Failure mode: Login, tokens, certificates or credentials failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. identified 2025-07-23 17:55 UTC

   Engineers are engaged and we have identified the issue.

2. identified 2025-07-23 18:18 UTC

   we are continuing to work on a fix for the identified issue

3. resolved 2025-07-23 18:50 UTC

   the fix is deployed and this is now resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Platform Availability, Platform Availability, Platform Availability

Failure mode: Orchestration, control plane, service discovery or load balancing failed. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. monitoring 2025-07-17 18:28 UTC

   Engineers detected unavailability with access to the ActiveCampaign platform. This issue has been resolved and engineers are monitoring the system. This outage impacted multiple services and features, which may have resulted in slower response times or errors.

2. resolved 2025-07-17 20:00 UTC

   All services are working as expected.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: SMS, Integrations

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-07-16 18:09 UTC

   Engineers are investigating issues with SMS and WhatsApp sending as well as the Active Intelligence feature for US customers.

2. identified 2025-07-16 18:30 UTC

   The issue has been identified and a fix is being implemented.

3. resolved 2025-07-16 18:33 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Automations, Campaigns

Failure mode: Data delayed, stale, lost or corrupted, or needing replay after recovery. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-07-09 17:23 UTC

   Engineers have identified an issue impacting campaign sending, imports, exports, bulk edits. These actions could be delayed. Engineers are actively working on the issue.

2. identified 2025-07-09 17:25 UTC

   Engineers are actively working on the issue.

3. identified 2025-07-09 18:47 UTC

   We are continuing to work on a fix for this issue.

4. resolved 2025-07-09 18:57 UTC

   The delays campaign sending, imports, exports, bulk edits has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: API Availability, Platform Availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. identified 2025-06-19 10:01 UTC

   Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result...

2. identified 2025-06-19 10:14 UTC

   Engineers are aware of and actively resolving intermittent errors on the platform and associated APIs. A path towards resolution has been identified and a fix is in progress.

3. monitoring 2025-06-19 10:52 UTC

   The fix has been implemented and the platform has stabilized. The engineering team will be monitoring closely to ensure enduring resolution.

4. resolved 2025-06-19 12:03 UTC

   Monitoring has shown that the implemented fix has sustained mitigation of the issue. Incident is now resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Campaigns, Campaigns, Campaigns

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with low confidence (taxonomy v0.2).

1. investigating 2025-05-22 00:35 UTC

   Engineers are investigating reported issues with campaign sending.

2. investigating 2025-05-22 01:15 UTC

   Engineers are also investigating issues with imports and exports and are continue to investigate the issue.

3. investigating 2025-05-22 01:27 UTC

   We are continuing to investigate this issue.

4. identified 2025-05-22 02:58 UTC

   Engineers have identified the issue and are working to resolve the issue.

5. monitoring 2025-05-22 03:53 UTC

   Engineers have implemented a fix for the delays affecting campaigns, imports, and exports. Engineers are actively monitoring as systems recover and workloads normalize.

6. resolved 2025-05-22 05:25 UTC

   This incident is resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.

Affected: Platform Availability

Failure mode: The text does not say enough to tell. Root cause: The vendor does not say why it happened. Tagged by claude-haiku-5-5 with medium confidence (taxonomy v0.2).

1. investigating 2025-05-06 21:31 UTC

   Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This outage is impacting multiple services and features, which may result...

2. resolved 2025-05-07 00:09 UTC

   This incident has been resolved.

Excerpts are shortened. Read the full incident on ActiveCampaign's status page.